The challenges faced by public transport service provider

The challenges faced by public transport service provider

fertagus
The challenges faced by public transport service
provider – experience on feeder systems
3rd Take up seminar  Almada, Portugal  10th May 2016
> BARRAQUEIRO
GROUP
> Won the public
international
contest for the
railway
exploitation of the
north/south
passage.
> It was the first
contract in the
exploitation of a
public transport
service
3rd Take up seminar  Almada, Portugal  10th May 2016
> It was launched
by the Portuguese
state in 1997 and
began its activity in
1999.
July 1999
September 2003
October 2004
> Started
operations
> Inauguration of
a new railway
station
> Extension of the
line to Setúbal.
Inauguration of
more 6 railway
stations.
3rd Take up seminar  Almada, Portugal  10th May 2016
FERTAGUS
Portuguese
Government
IP Infrastructures of
Portugal
3rd Take up seminar  Almada, Portugal  10th May 2016
• Quality levels concerns to:
> The railway exploitation;
> Safety and Security;
> Rolling stock;
> South railway stations;
> Ticketing system;
> Recruitment, training and
management of all people
involved.
3rd Take up seminar  Almada, Portugal  10th May 2016
Fertagus - 2015
> PTs – 18,4 million/year
> PTs – 70.000/day.
> IR–99,9% of the planned trains
have been done
> IP3m – 96% (96% arrived with
less than 3 minutes of delay)
> IP5m – 98% (98% arrived with
less than 5 minutes of delay)
> IP10m – 99% (99% arrived with
less than 10 minutes of delay)
3rd Take up seminar  Almada, Portugal  10th May 2016
Passengers
25
20
15
10
05
00
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
3rd Take up seminar  Almada, Portugal  10th May 2016
Network
3rd Take up seminar  Almada, Portugal  10th May 2016
Facilities
Commercial Galleries Fertagus
> 6 stations:
Pragal
Corroios
Foros de Amora
Fogueteiro
Coina
Penalva
> 121 shops
> Occupancy rate– 74%
3rd Take up seminar  Almada, Portugal  10th May 2016
Parking
> The railway station
managed by Fertagus has
parking facilities with 8.500
places
> Occupancy rate - 57%
3rd Take up seminar  Almada, Portugal  10th May 2016
Sulfertagus
Complementary Bus Service
>
To guarantee a good
connection between stations
and south residential areas,
Fertagus has created a
complementary bus service.
> In association with TST,
FERTAGUS has 42 buses,
operating 12 routes
3rd Take up seminar  Almada, Portugal  10th May 2016
Sulfertagus
Complementary Bus Service
2015
> PT ‘s - 5,2 millions
> Km-1,9 millions
> 30% of Fertagus clients
travel in Sulfertagus
3rd Take up seminar  Almada, Portugal  10th May 2016
Sulfertagus
Complementary Bus Service
1P - 2015
> PT ‘s - 121 000
> Kilometers -100 000
1P represents 2,3% of
Sulfertagus total passengers.
3rd Take up seminar  Almada, Portugal  10th May 2016
Sulfertagus
Ticketing and Fares
> Lisboa Viva
Combined pass
Thirty day pass
> Viva Viagem
Single tickets
Pre-paid tickets
3rd Take up seminar  Almada, Portugal  10th May 2016
Ticketing and Fares
> Lisboa Viva
48,35€
Train + Bus
Sobreda – Pragal - Lisboa
> Lisboa Viva
41,80€
Train
Pragal - Lisboa
3rd Take up seminar  Almada, Portugal  10th May 2016
Clients Profile
> Female
> Young and young adult
> Medium status Clients
> Higher degree scholarship
> Students
3rd Take up seminar  Almada, Portugal  10th May 2016
Global Level of Satisfaction
- Fertagus quality survey – 4,5
- Enerqi surveys- 4 -ENERQI is
an innovative quality
monitoring system for public
transport , involve voluntary
observers to monitor the
quality of bus, tram and
metro lines.
3rd Take up seminar  Almada, Portugal  10th May 2016
The Challenges of Sulfertagus
- Not sustainable operation
- Is not affordable with the atual fares.
- Since 2010, Fertagus don’t receive
any compensation from the
goverment for public service
3rd Take up seminar  Almada, Portugal  10th May 2016
Opportunities
- New approaches and
combined transportation
methods
- Continue with AMC
campaigns for specific areas
3rd Take up seminar  Almada, Portugal  10th May 2016
OBRIGADA
Thank you
[email protected]
3rd Take up seminar  Almada, Portugal  10th May 2016