Service Management -‐ For The En re Enterprise 1
Transcription
Service Management -‐ For The En re Enterprise 1
Service Management -‐ For The En4re Enterprise 1 Agenda • • Innledning v/Bjørn Jarl Trygg Mat i dagligvarehandel – et virkemiddel for god kundeopplevelse? v/ Ellen Grefstad • • • • Omprofilering av butikkene ifra ICA Norge til COOP: Norges største og raskeste utrullingsprosjekt! v/ Tormod Holt Everything as a Service? v/ Odd Leonhardsen Tjenester i fokus hos Datametrix v/Trond Lindman Oppsummering • • Sosialt arrangement: Ølsmaking v/ Attila Thuroczy Juletapas Service Management -‐ For The En4re Enterprise 3 Løsninger rundt ServiceNow BOMGAR USE CASES IT SERVICE DESK CUSTOMER SUPPORT PRIVILEGED ACCESS Access, control, & troubleshoot remote desktops, servers, and mobile devices, no matter the operating system or network location. Chat, co-browse, and provide remote assistance for your customers. Even support iPad, iPhone or Android apps. Manage, empower, and audit internal and thirdparty privileged users to securely access your corporate network and devices. SNOW + ServiceNow: Symfoni options for combined scenarios REQUEST APPROVE SAM for Apps SAM MANAGER ACCESS & DEPLOY Cloud & Virtual AUTO APPROVE SERVICE DESK CMDB PUBLISH TO CATALOG STAKEHOLDERS CONTROL REPORT DATA TRANSFER - Computers, Devices - Software installations (user/ device) - Contract information - SW product model information - Software inventory information Desktop & Datacenter Service-Flow SaaS UPM V1.0 – What you will get with the first release… UPM is the next generation portfolio and enterprise architecture management solution, unifying the operational and planning levels of the enterprise. Agenda • • Innledning v/ Bjørn Jarl Trygg Mat i dagligvarehandel – et virkemiddel for god kundeopplevelse? v/ Ellen Grefstad • • • • Omprofilering av butikkene ifra ICA Norge til COOP: Norges største og raskeste utrullingsprosjekt! v/ Tormod Holt Everything as a Service? v/ Odd Leonhardsen Tjenester i fokus hos Datametrix v/ Trond Lindman Oppsummering • • Sosialt arrangement: Ølsmaking v/ Attila Thuroczy Juletapas Sosialt arrangement Presented by: E-mail: Thank you Contact us: [email protected] www.symfoni.com