Annual Report - Bilkent Holding

Transcription

New ideas,
new opportunities...
2014
annual
report
BİLKENT HOLDİNG 2014 ANNUAL REPORT
Bilkent Holding
Beytepe Köyü Yolu, No: 5
06800 Bilkent, Ankara
Telephone: +90 312 266 49 00
Fax: +90 312 266 48 10
www.bilkentholding.com.tr
[email protected]
Contents
BİLKENT HOLDİNG AT A GLANCE
02 Vision, Mission and Components of Success
03 Message from the Chairman
04 Board of Directors
05 Message from the CEO
06 Senior Management
08 Financial Indicators and Analysis
10 Opinion on Independent Auditor’s Report
12 Consolidated Financial Statements
16 Bilkent Holding in Brief
18 Bilkent Holding Companies and Subsidiaries
19 Bilkent Holding in the World
20 Bilkent Holding in Turkey
22Milestones
BUSINESS AREAS
28 Construction and Supply Industry
38 Furniture and Retail
40 Printing and Paper
42 Real Estate Management
44Services
AFFILIATES
66 TAV Airports Holding
68 TAV Investment Holding
72 Istanbul Fast Ferries (İDO)
SOCIAL RESPONSIBILITY
SUSTAINABILITY AND CORPORATE GOVERNANCE
80 The Unique and Effective Management Structure of Bilkent Holding
81 Human Resources
82 Legal Notes
83 Occupational Safety, Environment and Quality Policy
83 Occupational Health and Safety Policy
83 Environmental Policy
83 Quality Policy
84 Risk Management
84 Internal Audit
85Contact
Our Founder
Prof. Dr. İhsan Doğramacı
Vision, Mission and Components of Success
Vision
Mission
Components of Success
To make Bilkent Holding and
companies global brands by
“achieving the best” in all
business areas,
To make Bilkent University
one of the world’s leading
educational institutions
through transfer of
resources that are generated
in all business areas, in
which the Holding operates
with a contemporary,
reliable, competitive and
dynamic management
approach.
• Reliability
• Approach to innovation
• Competitiveness
• Operational excellence
• Effective resource management and correct planning
• Sense of corporate belonging
• Decentralized management structure
• Professional approach to management
• Modern human resources policy
To contribute to creating
a sustainable world by
treating the environment and
people with respect, as a
fundamental principle.
2
Message from the Chairman
İhsan Doğramacı founded Bilkent
Holding and its companies to provide
support to organizations that operate
in the areas of education, healthcare,
and the arts.
Bilkent Holding enterprises strive to
serve customers in the best possible
way. A percentage of total revenue
is used to support further growth of
the companies while a larger portion
of turnover is allocated to education,
science and the arts every year.
Employees of Bilkent Holding are
pride of these characteristics of their
company. Ali Doğramacı
Chairman of the Board of Directors
3
Board of Directors
Ali Doğramacı
Chairman of the Board of
Directors
Serving as the Chairman
of the Board of Directors of
Bilkent Holding since 2010, Ali
Doğramacı is also the Chairman
of Bilkent University’s Board of
Trustees.
Abdullah Atalar
Vice Chairman of the Board of
Directors and Executive Board
Member, CEO
Serving as an Executive Member
on the Board of Directors of
Bilkent Holding since 2005,
Abdullah Atalar is also the
President of Bilkent University.
Osman Doğramacı
Directors and Executive Board
Member
Serving as an Executive Member
on the Board of Directors of
Bilkent Holding since 2010, Osman
Doğramacı joined the Holding’s
Senior Management team in 2005.
He is also a member of İhsan
Doğramacı Health Foundation.
Şermin Savaşçı
Board Member
Serving as a Member on the
Board of Directors of Bilkent
Holding since 2005, Şermin
Savaşçı is a member of İhsan
Doğramacı Foundation and
İhsan Doğramacı Health
Foundation.
At Bilkent Holding, we believe that bettereducated people and innovative enterprises,
that create value and that share this value with
others, can build a better tomorrow.
Erdal Erel
Board Member
Holding since 2012, Prof.
Erdal Erel is also the Dean
of the School of Business
Administration at Bilkent
University.
4
Orhan Baysal
Board Member
Holding since 2013, Orhan
Baysal is also the Vice President
of Bilkent University.
As a result, we continue to work to achieve
more and go further in all of our business
areas and to invest in young people, who will
move our country forward into the future with
their new, powerful ideas, with the resources
we create.
Message from the CEO
Thanks to its solid financial
structure and balanced growth
strategy, Bilkent Holding’s
future outlook is bright.
Although 2014 was not an
easy year for our country’s
economy, those companies with
prudent long term strategies
and that focused on improving
their core businesses posted
strong results during this
period. Bilkent Holding and its
companies also reported many
successes in 2014.
While providing employment
for nearly 20,000 people, our
companies allocate a significant
amount of resources to higher
education in Turkey every
year; spearhead technological
innovations; and set a good
example with their robust
financial structures that require
minimal foreign resources to
conduct operations.
In 2014, we increased our asset
size by 14.5% while our gross
profit for the period was up 7%.
We also bolstered our growth
strategy with new and ongoing
investments totaling more than
US$ 100 million.
We continue with efforts to
ensure that our companies,
which operate in a wide
range of industries including
construction, retail,
manufacturing, services,
software, and printing, are
managed in line with strong
corporate governance
principles. Although not legally
required, Bilkent Holding’s
management structure is
based on the principles of
accountability and transparency.
In addition, the Holding ensures
that all companies under its
roof undergo independent
audits and publicly discloses
its credit ratings, maintaining a
unique market position in this
regard.
2015 and the following years
will not be easy, especially due
to expected developments in
the world economy and their
inevitable consequences for our
country. We must be prepared
to deal with these impacts with
both a solid financial structure
and a well-trained workforce.
Thanks to its excellence in
these and other key areas,
Bilkent Holding’s future outlook
is bright.
Abdullah Atalar
CEO
5
Senior Management
5
Abdullah Atalar (1)
CEO
Prof. Dr. Abdullah Atalar was
appointed to his current position
at Bilkent Holding in 2004. Since
that time, he has served as Vice
and Executive Board Member.
Prof. Dr. Atalar also figures among
Bilkent University’s first lecturers.
Between 1993 and 2010, he served
as the Provost (Chief Academic
Officer) of Bilkent University, and
since 2010, he has held the position
of President of the University. In
addition to his duties at Bilkent
University, Prof. Dr. Atalar is
also the Chairman of all Bilkent
Schools under the İhsan Doğramacı
Foundation.
6
2
Prof. Dr. Abdullah Atalar is the
at Tepe Real Estate Investment
Construction, Ankara Technology
Development Zone, Optisis
Communication and Information
Technologies, Meteksan Defense
and Meteksan Underwater Acoustic
Technologies. He also represents
Bilkent Holding as a Member of the
Board of Directors at TAV Airports
Holding.
1
3
After graduating from Ankara High
School of Science in 1970, Abdullah
Atalar was admitted to Middle
East Technical University with the
highest entrance exam score. After
obtaining a Bachelor’s degree from
METU in Electrical and Electronics
Engineering, he went on to earn
Master’s and Doctorate degrees
at Stanford University. In 1994, he
won the TÜBİTAK Science Award.
To date, his scientific papers have
received more than 1,500 citations.
Prof. Dr. Atalar holds 10 patents in
the US, six in Europe, and five in
Japan.
4
Ali Haydar Kurtdarcan (2)
at Tepe Construction, Meteksan
Printing, Tepe Defense, Bilintur,
Tepe Home, Tepe Betopan, Dilek
Construction, Sports International,
Tepe Service, Tepe Security, Tepe
Prefabrik, Bilenerji, Bilsigorta,
Alipsan, Turkofon, Bilintur Catering
Center, Seçkin Food, Bitu, Bilintur
Culture Tourism, Bilge Bilkent,
Antepe Health Services, Bilan
Bilkent, Bildes, Bilbak, and Bilen;
Directors at Tepe Real Estate,
Ankara Technology, Meteksan
Defense, Optisis, Meteksan
Underwater Acoustic Technologies;
Board Member at TAV Airports
Holding – Representative of Tepe
Construction; Vice Chairman of
the Board of Directors at TAV
Istanbul Terminal Operations
Management – Representative
of TAV Investment Holding;
at TAV Ege Terminal Investment
Construction and Operations
Management – Representative of
TAV Airports Holding; Chairman
of the Board of Directors at TAV
Gazipaşa Alanya Airport Operations
– Representative of TAV Airports
Holding; Chairman of the Board of
Directors at TAV Private Security
Services – Representative of TAV
Academy Training and Consulting
Services; Chairman of the Board
of Directors at TAV Esenboğa
Investment Construction and
Operations Management –
Representative of TAV Information
Technology Services; Chairman
of the Board of Directors at
TAV Izmir Terminal Operations
Management – Representative
of TAV Information Technology
Services; Chairman of the Board of
Directors at BTA Catering Services
– Representative of TAV Airports
Holding; Chairman of the Board
of Directors at BTA Bakery and
Pastry Products – Representative
Services; Chairman of the Board
of Directors at BTA Sealines –
Representative of İDO Istanbul Fast
Ferries; Chairman of the Board
of Directors at TAV Investment
Holding – Representative of Tepe
Construction; Chairman of the
Board of Directors at TAV Tepe
Akfen Investment Construction and
Management – Representative of
TAV Investment Holding; Chairman
of the Board of Directors at TAV
Aviation – Representative of TAV
Information Technology Services;
at TAV Park Car Park Investment
and Operations – Representative
Services; Board Member at
İDO Istanbul Fast Ferries –
Representative of Bilkent Holding.
Ali Haydar Kurtdarcan graduated
from Middle East Technical
University, Department of Civil
Engineering in 1973. He joined
Tepe Construction in 1987 as
Deputy General Manager. To date,
Mr. Kurtdarcan has served as
Chairman, Board Member and
Representative at several Bilkent
Holding Companies and Affiliates.
Önder Sezgi (3)
Currently, he is the CFO of Bilkent
Holding and continues to serve as
Board Member at various Bilkent
Holding companies.
Önder Sezgi graduated from Ankara
University, Department of Political
Science in 1988. Before joining
Bilkent Holding in 1998, he served
as Financial Analyst for the Tax
Inspection Board at the Ministry
of Finance. Mr. Sezgi is a Certified
Public Accountant and Independent
Auditor. He has undertaken various
tasks and responsibilities for the Tax
Inspection Board, TUSİAD (Turkish
Industry and Business Association),
YASED (International Investors
Association of Turkey), Certified
Public Accountants Foundation,
and TÜRMOB (Union of Chambers
of Certified Public Accountants of
Turkey).
Orhan Koral (4)
Vice Chairman of the Board
of Directors of Bilintur, Sports
International, Dilek Construction,
Bilsigorta; Board Member at Tepe
Home, Tepe Real Estate, Tepe
Prefabrik, Tepe Service, Bilenerji,
Bilen Bilkent and Bitu.
Orhan Koral graduated from
Istanbul Technical University,
Department of Civil Engineering
in 1982 and earned an MBA from
Istanbul University a year later. He
joined Tepe Construction in 1985 as
a Civil Engineer and later worked as
Final Accounts Manager, Projects
Group Manager, and Deputy General
Manager at the same company.
Between 2001 and 2006, he served
as Budget and Finance Coordinator
at Tepe Construction and as Deputy
General Manager from 2006 to 2009.
Mr. Koral currently serves as Vice
at Bilintur, Sports International,
Dilek Construction, Bilsigorta; and
as Board Member at Tepe Home,
Tepe Real Estate, Tepe Prefabrik,
Tepe Service, Bilenerji, Bilen Bilkent
and Bitu.
Levent Güler (5)
Directors at Bilintur and Tepe
Occupational Health and Safety;
Executive Board Member at Tepe
Defense, Tepe Service, and Tepe
Security; Board Member at Bilintur
Catering Center, Bilintur Culture
Tourism, Seçkin Food and Bilge
Bilkent.
Levent Güler graduated from TED
Ankara College in 1985 and from
Middle East Technical University,
Department of Civil Engineering
in 1989. He then obtained an MBA
from İhsan Doğramacı Bilkent
University. Mr. Güler joined Tepe
Group in 1989 as Field Engineer
and worked as Field Manager and
Construction Supervisor on various
construction projects. Between
1998 and 2002, he served as
Advisor to the Board of Directors
at TAV Investment Construction
and Operations Management at
Atatürk Airport. From 2002 to 2003,
he served as Domestic Projects
Coordinator at Tepe Construction.
Since 2003, Mr. Güler has served
as General Manager and Executive
Board Member at Tepe Defense and
Security Systems, Tepe Service and
Management, and Tepe Security.
7
Financial Indicators and Analysis
IFRS Consolidated Financial Statements of Bilkent
Holding A.Ş. and its subsidiaries (TL Million/%)
Total Current Assets
(TL million)
1,041
1,196
2013
2014
Total Assets
2012
1,611
2,653
2,317
1,276
2013
Total Shareholders’
Equity (TL million)
(TL million)
1,552
1,101
830
2012
Total Non-Current
Assets (TL million)
1,233
2,026
2014
2012
2013
2014
2012
Total Revenue
Gross Profit
Profit for the Period
EBITDA
(TL million)
(TL million)
(TL million)
(TL million)
1,884
1,622
317
1,516
339
320
1,312
2013
2014
516
405
248
152
164
2013
2012
2013
2014
2012
2013
2014
2012
2014
-28
8
2012
2013
2014
Current Ratio
Asset Turnover
(%)
(%)
195
202
70
43
39
58
164
2012
Total Foreign Assets/
Total Assets (%)
2013
2014
2012
2013
2014
Gross Profit on Sales
Operating Profitability
(%)
(%)
21
20
2012
2013
9
22
9
8
2014
2012
39
57
2013
2012
2013
2014
With a total of 18,883
employees, Bilkent Holding
runs its operations in 81 cities
in Turkey.
Bilkent Holding companies Tepe
Betopan and Tepe Prefabrik
operationalized new factories
in 2014. In addition, Tepe
Home Furniture renovated its
stores and warehouses, while
renovations were carried out
at Kadıköy Natilius and Bilkent
Center Shopping Centers, both
of which are operated by Tepe
Real Estate.
The investment projects,
initiated and/or finalized in 2014
by Bilkent Holding companies
amounted to US$ 105 million.
Of this total investment amount,
US$ 30 million was spent by
Tepe Betopan, US$ 10 million by
Tepe Prefabrik, US$ 10 million
by Sports International,
US$ 10 million by Tepe Home,
US$ 20 million by Tepe Real
Estate, US$ 15 million by Tepe
Construction, and US$ 10
million by Bilintur.
2014
9
Opinion on Independent Auditor’s Report
TO THE BOARD OF DIRECTORS OF BİLKENT HOLDİNG A.Ş.
Report on the Consolidated Financial Statements
We have audited the accompanying consolidated statement of financial position of Bilkent Holding A.Ş. (the “Company”) and its
subsidiaries (together will be referred as the “Group”) as at 31 December 2014, and the consolidated statement of profit or loss,
consolidated statement of other comprehensive income, consolidated statement of changes in equity and consolidated statement of cash
flows for the year then ended, and a summary of significant accounting policies and other explanatory information.
Management’s Responsibility for the Consolidated Financial Statements
Management is responsible for the preparation and fair presentation of these consolidated financial statements in accordance with
Turkish Accounting Standards (“TAS”), and for such internal control as management determines is necessary to enable the preparation of
consolidated financial statements that are free from material misstatement, whether due to fraud or error.
Auditor’s Responsibility
Our responsibility is to express an opinion on these consolidated financial statements based on our audit. We conducted our audit in
accordance with Turkish Auditing Standards published by Public Oversight Accounting and Auditing Standards Authority (“POA”). Those
standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether
the consolidated financial statements are free from material misstatement.
An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the consolidated financial
statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement
of the consolidated financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers
internal control relevant to the entity’s preparation and fair presentation of the consolidated financial statements in order to design audit
procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s
internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting
estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements.
We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.
10
Opinion
In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of Bilkent Holding A.Ş.
and its subsidiaries as at 31 December 2014, and of its financial performance and its cash flows for the year then ended in accordance with
Turkish Accounting Standards.
Report on Other Legal and Regulatory Requirements
In accordance with Article 402 of Turkish Commercial Code No. 6102 (“TCC”), nothing has come to our attention that may cause us to
believe that the Company’s set of accounts and financial statements prepared for the period 1 January-31 December 2014 does not comply
with TCC and the provisions of the Company’s of association in relation to financial reporting.
In accordance with paragraph four of the Article 402 of TCC, the Board of Directors provided us all the required information and
documentation with respect to our audit.
DRT BAĞIMSIZ DENETİM VE SERBEST MUHASEBECİ MALİ MÜŞAVİRLİK A.Ş.
Member of DELOITTE TOUCHE TOHMATSU LIMITED
Erdem Selçuk
Partner
Ankara, 26 March 2015
11
Consolidated Financial Statements
Balance Sheet
Current Period
Previous Period
December 31, 2014 December 31, 2013
ASSETS
Current Assets
Cash and Cash Equivalents
Financial Investments
Trade Receivables
Trade Receivables from Related Parties
Trade Receivables from Non-Related Parties
Other Receivables
Other Receivables from Related Parties
Other Receivables from Non-Related Parties
Stocks
Prepaid Expenses
Other Current Assets
1,101,166,714
218,816,645
116,057,712
334,359,126
12,922,077
321,437,049
10,596,489
3,156,391
7,440,098
292,587,256
52,214,023
76,535,463
1,040,810,555
189,082,246
207,637,740
308,866,691
26,065,206
282,801,485
10,655,262
2,508,648
8,146,614
217,313,667
36,435,686
70,819,263
Non-Current Assets
Trade Receivables
Trade Receivables from Non-Related Parties
Other Receivables
Other Receivables from Related Parties
Other Receivables from Non-Related Parties
Financial Investments
Investments Valued by Equity Method
Property Plant and Equipment
Investment Property
Intangible Fixed Assets
Betterment
Other Intangible Fixed Assets
Stocks
Prepaid Expenses
Other Real Assets
TOTAL ASSETS
1,552,030,238
13,140,005
13,140,005
46,417,580
38,668,211
7,749,369
7,215,053
254,113,564
338,080,340
787,451,863
84,689,930
26,300,609
58,389,321
1,960,241
18,961,662
2,653,196,952
1,276,034,242
21,548,598
21,548,598
26,056,392
18,868,844
7,187,548
8,551,052
214,604,824
355,496,886
551,913,337
67,336,222
26,908,218
40,428,004
18,657,082
5,850,234
6,019,615
2,316,844,797
12
SOURCES
Short Term Liabilities
Short Term Borrowing
Current Installments of Long-Term Financial Liabilities
Short Term Leasing Payables
Other Financial Liabilities
Trade Debts
Trade Debts to Related Parties
Trade Debts to Non-Related Parties
Debts as part of Employee Benefits
Other Debts
Other Debts to Related Parties
Other Debts to Non-Related Parties
Deferred Income
Tax Liability of Period Income
Short Term Equivalents
Short Term Equivalents for Employee Benefit
Other Short Term Equivalents
Other Short Term Liabilities
Long Term Liabilities
Long Term Loans
Long Term Leasing Payables
Trade Debts
Trade Debts to Related Parties
Trade Debts to Non-Related Parties
Other Debts
Other Debts to Related Parties
Other Debts to Non-Related Parties
Deferred Income
Long Term Equivalents
Long Term Equivalents for Employee Benefit
Deferred Tax Liabilities
SHAREHOLDERS EQUITY
Shareholders’ Equity of Parent
Capital Receipts
Distinction from Share Capital Adjustment
Joint Management Companies
Premiums/Discounts of Shares
Other Comprehensive Income and Expenses That Will Not Be Reclassified Subsequently to
Profit or Loss
- Revaluation/Impairment of Fixed Assets
- Gains/(Losses) on Re-measurement of Defined Benefit Plans
Other Comprehensive Income and Expenses That Will Be Reclassified Subsequently to
Profit or Loss
- Hedging Benefit/(Loss)
- Foreign Currency Conversion Adjustments
Reserves on Retained Earnings
Previous Years Profit/(Loss)
Non-Controlling Interest
TOTAL SOURCES
Current Period
Previous Period
December 31, 2014 December 31, 2013
669,735,142
46,510,538
12,656,518
6,918,241
216,911,010
1,484,018
215,426,992
38,424,376
11,780,708
960,870
10,819,838
286,522,628
2,245,632
31,769,714
5,506,090
26,263,624
15,995,777
515,662,345
35,443,329
78,927,825
5,057,329
512,699
234,264,319
721,750
233,542,569
31,328,692
19,340,674
6,305,339
13,035,335
80,126,140
1,657,853
16,050,248
8,787,448
7,262,800
12,953,237
372,095,806
83,828,665
23,903,755
7,124,012
1,513,971
5,610,041
20,321,923
13,328,068
6,993,855
115,714,357
27,189,728
27,189,728
94,013,366
1,611,366,004
1,576,990,831
743,950,000
630,800,675
11,238,815
(4,590,523)
489,154,175
100,985,196
25,719,138
7,010,852
516,215
6,494,637
17,254,877
13,620,560
3,634,317
238,686,411
23,140,280
23,140,280
76,357,421
1,312,028,277
1,268,843,181
653,102,307
630,800,675
11,238,815
(4,590,523)
156,243,364
160,139,319
(3,895,955)
93,941,771
96,252,172
(2,310,401)
24,220,487
(18,452,052)
42,672,539
19,591,583
(4,463,570)
34,375,173
2,653,196,952
29,277,440
(12,176,801)
41,454,241
18,084,436
(163,011,740)
43,185,096
2,316,844,797
13
Consolidated Financial Statements
Profit And Loss Account Statement
Current Period
Previous Period
January 01January 01December 31, 2014 December 31, 2013
PROFIT OR LOSS
Revenue
Cost of Sales (-)
1,515,536,433
(1,176,819,579)
1,621,696,925
(1,304,451,893)
GROSS PROFIT
338,716,854
317,245,032
(82,974,841)
(120,590,222)
(151,374)
(2,631,382)
(87,144,018)
(108,967,854)
(424,420)
31,695,084
132,369,035
152,403,824
180,914,011
42,426,0793
(162,035,000)
5,606,089
(30,222,002)
(97,295,998)
OPERATING PROFIT BEFORE FINANCIAL EXPENSES
193,674,125
30,491,913
Financial Expenses (-)
(22,368,689)
(49,740,206)
PROFIT/(LOSS) BEFORE TAX
171,305,436
(19,248,293)
Tax (Expenses)/Income
(19,614,394)
(8,305,662)
PROFIT/(LOSS) FOR THE PERIOD
Distribution of Profit/(Loss) for the Period
Shares of the Parent
151,691,042
(27,553,955)
(5,928,278)
157,619,320
151,691,042
21,119,625
(48,673,580)
(27,553,955)
General Administrative Expenses (-)
Marketing, Sales and Distribution Expenses (-)
Research and Development Expenses (-)
Other Real Operating Income and Expenses
REAL OPERATING PROFIT
Income and Expenses from Investing Activities
Shares from Profit/(Loss) of Investments Valued by Equity Method
Donations
14
Comprehensive Income/Expenses Statement
PROFIT/(LOSS) FOR THE PERIOD
OTHER COMPREHENSIVE INCOME/EXPENSES:
Items That Will Not Be Reclassified Subsequently to Profit or Loss
Other comprehensive income items of associates that are accounted by equity
method that will not be reclassified to profit or loss
- Gains/(Losses) on Re-measurement of Defined Benefit Plans Deferred Tax
Income/(Expenses)
Tax on Other Comprehensive Income That Will Not Be Reclassified Subsequently
to Profit or Loss
Deferred Tax (Expenses)/Income
Deferred Tax of Revaluation/Impairment of Fixed Assets
- Gains/(Losses) on Re-measurement of Defined Benefit Plans Deferred Tax
Income/(Expenses)
Items That Will Be Reclassified Subsequently to Profit or Loss
Foreign Currency Conversion Adjustments
Hedging Benefit/(Loss)
Other comprehensive income items of associates that are accounted by equity
method that will be reclassified to profit or loss
Change on Foreign Currency Conversion Adjustments
Hedging Benefit/(Loss)
Hedging Benefit/(Loss) Deferred Tax (Expenses)/Income
Tax on Other Comprehensive Income That Will Not Be Reclassified
Subsequently to Profit or Loss
Hedging Benefit/(Loss) Deferred Tax (Expenses)/Income
OTHER COMPREHENSIVE INCOME/EXPENSES
TOTAL COMPREHENSIVE INCOME
Distribution of Total Comprehensive Income/Expenses
Shares of the Parent
Current Period
January 01December 31, 2014
151,691,042
Previous Period
January 01December 31, 2013
(27,553,955)
62,333,826
41,655,548
60,164,090
1,570,220
24,264,158
24,881,430
(771,590)
56,945,869
56,356,225
737,055
154,318
(1,210,352)
(147,411)
2,060,001
(2,375,528)
(2,375,528)
(2,617,598)
(412,000)
(412,000)
-
242,070
(412,000)
(4,599,696)
8,383,747
512,698
45,434,176
2,722,234
2,796,185
(13,393,601)
(5,215,576)
(10,222,531)
2,044,506
40,044,467
29,989,150
12,321,337
(2,266,020)
(102,540)
(102,540)
(128,710)
(128,710)
57,734,130
105,598,266
209,425,172
78,044,311
(7,874,771)
217,299,943
209,425,172
22,837,589
55,206,722
78,044,311
15
Bilkent Holding in Brief
Achieving high quality, customer
satisfaction and profitability in all
business areas is a top priority for
Bilkent Holding.
The main factor underlying
Bilkent’s achievements is its
commitment to excellence from
day one.
The foundations of Bilkent
Holding were laid with Dilek
Construction, which was
established by İhsan Doğramacı
in 1968 to operate in the
construction industry. This was
followed by the establishment
of Tepe Ağaç Metal ve Makina
Sanayi (Tepe Wood Metal and
Machinery Industry Co.), and
Meteksan in 1969. Then, all
companies were gathered under
the Bilkent Holding umbrella
during the restructuring
process undertaken in 1986.
Since its inception, Bilkent
Holding and its subsidiaries
have striven to generate steady,
continuous and long-lasting
resources in collaboration
with their partners and other
stakeholders. Accordingly,
achieving high quality, customer
satisfaction and profitability
in all business areas is a top
priority for Bilkent Holding.
16
Bilkent Holding currently
operates in a variety
of industries including
construction, furniture
& retail, printing &
paper, real estate and
services and through its
subsidiaries, the Holding
is also actively involved in
airport operations.
Thanks to the achievements
of the companies under its
umbrella, Bilkent Holding
ranks among the country’s
leading enterprises. Having
a corporate structure that is
competitive, open to innovation
and improvement, reliable,
environmentally aware, highly
professional and dynamic, the
Holding continues to expand its
future goals.
Having greatly expanded its
business areas in less than
50 years, Bilkent Holding
currently operates in a
variety of industries including
construction, furniture &
retail, printing & paper, real
estate and services. Through
its subsidiaries, the Holding is
also actively involved in airport
operations.
The Holding transfers the
experience it has acquired in
these local industries to its
operations in the Middle East,
North Africa, Turkic Republics,
Eastern Europe and Russia.
Having successfully expanded
its business areas and
geographic coverage in a
relatively short period of time,
Bilkent Holding ranks among
the 50 biggest conglomerates
in Turkey, according to the
statistics released by reliable
and reputable sources.
Additionally, the Holding
companies maintain their
leadership positions in their
respective industries. Tepe
Construction, Bilkent Holding’s
flagship company in the
construction industry, develops
various projects both in Turkey
and overseas, and continues
to introduce innovations to the
sector without compromising its
high quality.
Bilkent Holding has transferred
the reliable brand image of Tepe
to furniture and retail industries
as well. Offering custom
designs in order to achieve
high customer satisfaction,
Tepe Home continues to lead
the furniture industry in terms
of both manufacturing and
retailing.
Operating in printing-paper
industry, Meteksan has become
a well-known brand with its
product variety as well as an
annual production capacity of
nearly 30,000 tons.
To date, Tepe Real Estate has
built seven shopping centers
in Turkey, and the Company
currently lease and operates
Ankara Bilkent Center and
Istanbul Tepe Nautilus shopping
centers and manage the leasing
of Tepe Prime BusinessResidence-Avenue in Ankara.
With the experience it has
acquired since the boom in
shopping center business, Tepe
Real Estate continues to create
spaces that make life easier for
people.
Another important company
under Bilkent Holding’s
umbrella is Tepe Defense,
which provides defense and
security services to the leading
corporations in Turkey. With
their superior and impeccable
service standards, Bilintur
and Sports International have
Shareholding Structure
Bilkent Holding has a very
distinctive position in the
field of social responsibility.
All the resources generated
by the Holding and its
subsidiaries are transferred
to Bilkent University so
that more students can
benefit from scholarships
and the most contemporary
education available.
become brands of choice in
hotel management as well as
catering, fitness and wellness
services. These companies help
raise the bar of success for the
Holding. Tepe Betopan is not
only the biggest manufacturer
of cement bonded particle
boards in Turkey, but also ranks
among the world’s top three
manufacturers. The Company
exports exterior surfacing
panels to various countries
around the world. Bilkent
Holding gives a free hand to the
companies under its umbrella
to conduct their business,
provided that they adhere to
corporate values and principles.
Accordingly, the companies
have the opportunity to expand
their business in accordance
with the requirements of their
respective sectors, and add
further strength to the Holding
by establishing subsidiaries
and partnerships. TAV Airports
Holding and TAV Investment
Holding, which were jointly
established by Bilkent Holding
and Akfen Holding, prove how
successful this strategy is.
Always aiming to “achieve the
best” possible performance
in corporate and operational
processes, the Holding has
become a leading corporation
that is competitive, open to
innovation and improvement,
reliable, professional and
dynamic. While continuing
its journey to excellence,
the Holding places great
importance on creating a
competent workforce with a
high sense of belonging by
choosing “the right person for
the right job”.
In 2013, Bilkent Holding
achieved its operational and
financial objectives set forth in
the five-year strategic plan. The
Holding will continue to expand
its business and increase its
investments in the sectors,
where it has a competitive
advantage and “achieves the
best” performance. Bilkent
Holding believes in the
importance of sustainable
growth, in addition to annual
performance, in achieving a
strong position in the world of
business. Therefore, the Holding
will continue to lead the sectors,
in which it takes on a pioneering
role. Further, Bilkent Holding
plans to enter new sectors
that will support its principles
and long-term strategic goals.
To that end, the Holding will
be evaluating public-private
partnerships, privatization
projects, overseas investment
opportunities, and technology
investment projects.
With the reliable brand image of
Bilkent, its leadership position
in all sectors, strong financial
structure, compliance with laws
and commitment to ethical
values, Bilkent Holding will
continue to grow by carrying its
deep experience spanning 46
years into the future.
99.99%
<1%
İhsan Doğramacı,
Bilkent University 99.99%
Other <1%
• İhsan Doğramacı Foundation <1
• İhsan Doğramacı Health Foundation <1
• İhsan Doğramacı Education Foundation <1
• İhsan Doğramacı Science and Research Foundation <1
17
Bilkent Holding Companies and
Subsidiaries
The main factor underlying Bilkent’s
achievements is its commitment to excellence
from day one.
Majority Shareholder
Bilkent Holding A.Ş.
Group Companies
Alipsan Kağıt Makinaları Sanayi ve Ticaret A.Ş.
Bilan Bilkent Ankara Tepe Otel İşletmeciliği A.Ş.
Bilbak Bilkent İnşaat Ticaret ve Bakım Hizmetleri A.Ş.
Bildes Bilkent Destek Hizmetleri ve Ticaret A.Ş.
Bilenerji Bilkent Enerji Üretim San. ve Tic. A.Ş.
Bilintur Bilkent Turizm İnşaat Yatırım A.Ş.
Bitu Turizm ve İnşaat Yatırım A.Ş.
Bilsigorta Bilkent Sigorta Aracılık Hiz. A.Ş.
Dilek İnşaat ve Ticaret A.Ş.
Meteksan Matbaacılık ve Teknik Sanayi Ticaret A.Ş.
Meteksan Savunma Sanayi A.Ş.
Meteksan Sualtı Akustik Sistem Teknolojileri A.Ş.
Sports International Bilkent Fitness ve Spor Merkezi A.Ş.
Tepe Betopan Yapı Malzemeleri San. Tic. A.Ş.
Tepe Emlak İnşaat Yatırım İnşaat ve Ticaret A.Ş.
Tepe Güvenlik A.Ş.
Tepe Home Mobilya ve Dekorasyon Ürünleri Tic. A.Ş.
Tepe İnşaat Sanayi A.Ş.
Tepe Prefabrik İnş. San. ve Tic. A.Ş.
Tepe Savunma ve Güvenlik Sist. San. A.Ş.
Tepe Servis ve Yönetim A.Ş.
Tepe İş Sağlığı ve Güvenliği A.Ş.
Bilintur Kültür Turizm Yatırım Gıda Besicilik Makina ve Ticaret A.Ş.
Tepened Investment B.V.
18
Affiliates
TAV Havalimanları Holding A.Ş.
TAV Yatırım Holding A.Ş.
İDO Istanbul Deniz Otobüsleri Sanayi ve Ticaret A.Ş. Zeytinburnu
Liman İşletmeleri San. ve Tic. A.Ş.
Hyper Foreign Trade Holland N.V.
Bilkent Holding in the World
Having successfully expanded its business areas and
geographic coverage in a relatively short period of
time, Bilkent Holding ranks among the 50 biggest
conglomerates in Turkey, according to the statistics
released by reliable and reputable sources.
RUSSIA
LATVIA
UKRAINE
KAZAKHSTAN
ALBANIA
MACEDONIA
GEORGIA
AZERBAIJAN
TURKMENISTAN
AFGHANISTAN
CYPRUS
TUNISIA
IRAQ
LIBYA
EGYPT
QATAR
SAUDI
ARABIA
U.A.E.
OMAN
19
Bilkent Holding in Turkey
Since its inception, Bilkent Holding and its
subsidiaries have striven to generate steady,
continuous and long-lasting resources in
collaboration with their partners and other
stakeholders.
EDİRNE
KIRKLARELİ
ISTANBUL
BARTIN
KOCAELİ
KASTAMONU
SİNOP
SAMSUN
ZONGULDAK
TEKİRDAĞ
GİRESUN
KARABÜK
DÜZCE
YALOVA
SAKARYA
ÇANAKKALE
AMASYA
ÇORUM
BOLU
ORDU
BURSA
TOKAT
ANKARA
BİLECİK
SİVAS
BALIKESİR
ESKİŞEHİR
YOZGAT
KIRIKKALE
NEVŞEHİR
KÜTAHYA
KIRŞEHİR
MANİSA
KAYSERİ
UŞAK
AKSARAY
MALATYA
AFYON
IZMIR
ISPARTA
AYDIN
MUĞLA
ADIYAMAN
KONYA
DENİZLİ
NİĞDE
KAHRAMANMARAŞ
BURDUR
ANTALYA
ADANA
OSMANİYE
KARAMAN
MERSİN
HATAY
TRNC
20
GAZİANTEP
KİLİS
GÜ
Tepe Construction
Ankara, Istanbul, Afyon,
Elazığ
Tepe Betopan
Ankara
Tepe Prefabrik
Ankara
Tepe Real Estate
Bilkent Center-Ankara,
Tepe Nautilus-Istanbul
Tepe Home - Furniture
Adana, Alanya, Ankara (2),
Batman, Çanakkale, Denizli,
Diyarbakır, Edirne/Uzunköprü,
Elazığ, Eskişehir, Giresun, Hatay,
Istanbul (6), Izmir, İzmit, Kayseri,
Konya, Kütahya, Mersin, Samsun,
Şanlıurfa, Tekirdağ, Trabzon,
Uşak, Van, Ordu, Aydın/Kuşadası,
Isparta, Yalova
Bilintur Catering
Ankara, Istanbul, Izmir, Antalya,
Kayseri, Konya, Kocaeli, Sakarya,
Nevşehir, Aksaray, Malatya,
Manisa, Denizli, Afyon, Bolu,
Gebze, Yozgat, Sivas, Erzurum,
Denizli, Uşak, Muğla, Aydın,
Isparta, Eskişehir, Zonguldak,
Kırıkkale
Bilkent Cultural Initiative (BKG)
Aksaray, Ankara, Antalya, Aydın,
Çanakkale, Çorum, Denizli,
Gaziantep, Erzurum, Hatay,
Istanbul, Izmir, Konya, Mardin,
Mersin, Muğla, Nevşehir,
Samsun, Trabzon, Şanlıurfa,
Isparta, Burdur
Bilintur Culture, Tourism,
Investment, Food, Stock
Farming, Machinery and Trade
Istanbul
Bilkent Hotel
Ankara
Bitu
Izmir
Bilenerji
Ankara
Bilsigorta
Ankara
TRABZON
ARDAHAN
ARTVİN
Sports International
Ankara: Bilkent, Istanbul: Ataköy,
Şişli, Kadıköy, Sinpaş GYO,
Izmir: Mavişehir, Mersin: Marina
RİZE
ÜMÜŞHANE
KARS
BAYBURT
ERZURUM
IĞDIR
ERZİNCAN
AĞRI
TUNCELİ
BİNGÖL
MUŞ
ELAZIĞ
BİTLİS
DİYARBAKIR
VAN
SİİRT
BATMAN
HAKKARİ
ŞIRNAK
MARDİN
ŞANLIURFA
Bilsigorta
Ankara
All cities (except Kilis)
Tepe Security
Adana, Adıyaman, Afyonkarahisar,
Aksaray, Amasya, Ankara,
Antalya, Artvin, Aydın, Balıkesir,
Batman, Bingöl, Bolu, Burdur,
Bursa, Çanakkale, Çorum,
Denizli, Diyarbakır, Düzce, Edirne,
Elâzığ, Erzincan, Erzurum,
Eskişehir, Gaziantep, Giresun,
Hatay, Isparta, Istanbul, Izmir,
Kahramanmaraş, Karabük,
Karaman, Kastamonu, Kayseri,
Kırıkkale, Kırklareli, Kırşehir,
Kocaeli, Konya, Kütahya, Malatya,
Manisa, Mardin, Muğla, Nevşehir,
Niğde, Ordu, Osmaniye, Rize,
Sakarya, Samsun, Siirt, Sivas,
Şanlıurfa, Şırnak, Tekirdağ,
Tokat, Trabzon, Uşak, Van, Yalova,
Yozgat, Zonguldak (Other cities
are provided services at latest
48 hours.)
Tepe Services
Adana, Adıyaman, Afyon, Aksaray,
Amasya, Ankara, Antalya, Aydın,
Balıkesir, Batman, Bingöl, Bitlis,
Bolu, Burdur, Bursa, Çanakkale,
Çorum, Denizli, Diyarbakır,
Düzce, Edirne, Elazığ, Erzincan,
Erzurum, Eskişehir, Gaziantep,
Gebze-Kocaeli, Giresun, Hakkari,
Hatay, Isparta, Istanbul, Izmir,
Kahramanmaraş, Karaman,
Kastamonu, Kayseri, Kırıkkale,
Kırklareli, Kırşehir, Kocaeli,
Konya, Kütahya, Malatya, Manisa,
Mardin, Mersin, Muğla, Nevşehir,
Niğde, Ordu, Osmaniye, Rize,
Sakarya, Samsun, Siirt, Sivas,
Şanlıurfa, Şırnak, Tekirdağ,
Trabzon, Uşak, Van, Yalova,
Yozgat, Zonguldak
Ankara Technology Development
Zone
Ankara
Meteksan Defense
Ankara, Istanbul
Meteksan Printing House
Ankara, Istanbul
Tepe Occupational Health and
Safety Services
Ankara, Gebze
TAV Airports Holding
Istanbul Atatürk Airport, Ankara
Esenboğa Airport, Izmir Adnan
Menderes Airport, Antalya
Gazipaşa Airport
TAV Investment Holding
Istanbul
İDO (Istanbul Fast Ferries)
Istanbul
21
Milestones
1960s
1970s
1980s
1968
• Dilek Construction was
established. With the complete
of the constructions of
Hacettepe Children’s Hospital
quick and quality the Company
soon became one of the most
reliable companies of the
Turkish construction industry
and built constructions project
on every corner of Turkey.
1974
• Tepe Pazarlama Tic. Ltd.
Şti. (Tepe Marketing) was
established to carry out
internal and external marketing
activities for Tepe Group
products, and the Company
opened regional offices in Izmir,
Istanbul, Antalya and Adana.
1984
• Bilkent University were founded
and the construction was
started in the land purchased by
İhsan Doğramacı in 1960s.
• Betopan factory was
established and cement bonded
particleboard manufacturing
started for the first time in
Turkey.
1969
• İhsan Doğramacı dispatched
Ahmet Ersudaş and Prof. Dr.
Mithat Çoruh to Germany
to acquire all the necessary
facilities for the new plant.
Within a year, Tepe Wood Metal
and Machinery Industry Co.
was established and began
operations.
• Meteksan was established and
began to produce oxygen gas
for hospitals.
22
1975
• Meteksan Printing House
began printing and publishing
operations.
1976
• Tepe Marketing opened the first
retail store to sell Tepe Group
products.
• Ankara Bilkent Printing Facility
commenced operations under
the roof of Meteksan Printing
House.
1977
• Tepe Prefabrik was established.
1986
• Bilkent Holding A.Ş. was
established.
1987
• Biltepe began manufacturing
plasterboard and plastering
supplies. In the second half of
1997, the Company merged with
Knauf to produce gypsum board
and powder, and was renamed
Tepe Knauf. In 1999, all shares
of the Company were sold to
Knauf.
• Bil Furniture factory was
established in Eskişehir
Organized Industrial Zone to
manufacture custom furniture
and panels.
1988
• Tepe Kitchen factory was
established to manufacture
modular kitchen and bathroom
cabinets.
1989
• The name of Tepe Ağaç Metal
ve Makina San. Ltd (Tepe Wood
Metal and Machinery Industry
Co.) was changed to Tepe Ağaç
Metal ve İnşaat San. A.Ş. (Tepe
Wood Metal and Construction
Inc.) after the Company began
operations in the construction
sector.
• Alipsan A.Ş. was established
to manufacture machines and
equipment for the printing
facilities.
• Bilsigorta (Bilkent Insurance
Brokerage Services) was
founded to provide insurance.
1990s
1990
• Bilintur began to operate the
Bilkent Hotel and Conference
Center in Ankara.
1991
• The first retail store was
opened in Siteler district of
Ankara following the decision
to start manufacturing home
furniture.
• Construction began on Bilkent
Housing project.
1992
• Special Security Organization
was established under the roof
of Tepe Construction in order
to provide security systems
and services to Bilkent Holding
companies.
1993
• The Furniture Department
within Tepe Wood Metal
and Construction Inc. was
reorganized as a separate
company, under the name Tepe
Mobilya San. ve Tic. A.Ş. (Tepe
Furniture).
• Tepe Betopan Yapı Malzemeleri
San. ve Tic. A.Ş. (Tepe Betopan
Construction Materials) broke
apart from Tepe Wood Metal
and Construction Inc. and
was established as a separate
company.
• Tepe Door factory was
established to manufacture
wood doors and windows, and
to provide related services.
• Bilenerji was established to
supply electric power to Bilkent
University and the production
facilities of the Holding
companies as well as to supply
steam to Meteksan Paper
Factory and to all the buildings
on Bilkent University’s campus
for heating purposes.
• Sports International Bilkent,
the first and the biggest
sports center in Turkey, was
established in Ankara, as a
Turkish-American joint venture.
Later, the facilities in Ataköy,
Kadıköy, Şişli in Istanbul and
the Mavişehir facility in Izmir
also joined Sports International.
• Bilintur Catering Centre was
established under the umbrella
of Bilintur to provide food and
beverage services.
1994
• The name of Tepe Ağaç Metal
ve İnşaat San. A.Ş. (Tepe Wood
Metal and Construction Inc.)
was changed to Tepe İnşaat
Sanayi A.Ş. (Tepe Construction
Industry Inc.).
1996
• Tepe Emlak Yatırım İnşaat
Tic. A.Ş. (Tepe Real Estate
Investment Construction)
was established to provide
construction and management
services to shopping and
business centers.
• International Research Institute
of Tactical Security was
established under the roof of
Tepe Construction to provide
consulting and training services
in the field of physical and
electronic security systems
to both public and private
companies.
1997
• Tepe Home, Turkey’s first and
the biggest retail chain of home
furniture and accessories, white
goods and electronics, was
established.
• Tepe Finansal Kiralama A.Ş.
(Tepe Financial Leasing)
was established to provide
alternative financing solutions
to corporations for their new
investments or renovation
efforts.
• The special security units
operating under Tepe
Construction were merged
and reorganized as a separate
company, under the name Tepe
Savunma ve Güvenlik Sistemleri
Sanayi A.Ş. (Tepe Defense and
Security Systems).
• TAV Airports was established
as a Tepe-Akfen joint venture,
and the Company won the BOT
tender for Istanbul Atatürk
Airport.
• ATÜ (Akfen-Tepe–Unifree) was
established, as a joint venture
of TAV and Unifree-Gebr.
Heinemann.
1998
• Bilkent Center Shopping Mall
opened in Ankara with the
cooperation of Tepe Real Estate
and Metro AG.
• Tepe Cinemaxx began operations.
• Meteksan Sistem was
established to provide extensive
IT solutions in the fields of
system integration, software
development, hardware,
Internet services, educational
software, consulting and
education.
1999
• Construction of the
International Terminal at
Istanbul Atatürk Airport was
completed, and the Domestic
Terminal was modernized to
serve an average of 7.5 million
passengers a year.
• In order to carry out the food
and beverage operations at
Istanbul Atatürk Airport’s
International Terminal,
BTA Catering Services was
established as a joint venture
company of Bilintur, Tepe and
Akfen.
23
Milestones
2000s
2000
• Tepe Construction built
the Turkish Armed Forces
Rehabilitation Center.
• Tepe Construction completed
the construction of İş Bank
Headquarters, the first and the
tallest smart building in Turkey.
2001
• After the Law No. 4691 on
Technology Development Zones
was passed, Bilkent University
established Ankara Teknoloji
Geliştirme Bölgesi Kurucu ve
İşletici A.Ş. (Ankara Technology
Development Zone).
• Tepe Mutfak San. ve Tic. A.Ş.
(Tepe Kitchen) merged with
Tepe Mobilya San. ve Tic. A.Ş.
(Tepe Furniture).
2002
• Inspired by the “sea”, “Tepe
Nautilus” was built in the
Kadıköy district of Istanbul,
one of the most beautiful
coastal cities in the world. Tepe
Nautilus was the first thematic
shopping center in Turkey.
• TAV Construction was
established and subsequently,
all airport construction projects
were gathered under the roof of
this company.
24
2003
• Kapı Doğrama Tic. A.Ş. merged
with Tepe Mobilya Ticaret A.Ş.
(Tepe Furniture).
2004
• Bil Mobilya San. ve Tic. A.Ş.
merged with Tepe Mobilya
Ticaret A.Ş. (Tepe Furniture).
• Tepe Construction completed
the Eczacıbaşı Kanyon Project,
a contemporary open-air
shopping mall.
• Restructuring of the Holding’s
management was finalized.
2005
• Tepe Construction took
part in the Baku-TbilisiCeyhan pipeline project, and
participated in the construction
of the 277-kilometer section of
the pipeline and the pumping
stations between Posof and
Erzurum.
• Construction began on the
Narcity Housing Project, which
was built on 147 acres of land in
Maltepe, Istanbul, and consists
of 1,414 houses.
• TAV Bilişim Hizmetleri A.Ş. (TAV
IT Services) was established,
and all IT services related
to airport construction and
management were gathered
under the roof of this company.
• TAV won the tender for the
construction of Tbilisi and
Batumi International Airports
in Georgia. Management
Company, TAV Urban Georgia
LLC was established.
• TAV Construction’s Sharjah
Branch was established.
• Tepe Cinemaxx was sold.
2006
• Meteksan Savunma Sanayii A.Ş.
(Meteksan Defense Industries)
was established to develop
platform modernization and
system integration projects for
the defense industry.
• Operation and construction
services provided by TAV
were restructured under two
separate holding companies,
TAV Airports Holding and TAV
Investment Holding.
• TAV Construction’s Doha
• M1 Gaziantep, M1 Kartal, M1
Adana and M1 Konya shopping
centers were sold.
2007
• Bilkent Group sold Meteksan
Sistem A.Ş. and its subsidiaries.
• The IPO of TAV Airports Holding
was conducted.
• After the sale of Havaş’s 40%
minority shares, the Company
became a wholly owned
subsidiary of TAV Airports.
• TAV Construction’s Tunisia,
Bahrain and Libya branches
were established.
2008
• Tepe Servis ve Yönetim
A.Ş. (Tepe Services and
Management) was established
to provide services such as
cleaning, technical operations,
garden maintenance,
management, office support.
• The articles of association
and field of operation of Tepe
Finansal Kiralama A.Ş. (Tepe
Financial Leasing) were
amended, and the Company’s
name was changed to Bilan
Bilkent Ankara Tepe Otel
İşletmeciliği A.Ş. (Bilan
Bilkent Ankara Tepe Hotel
Management).
2009
• Bilintur A.Ş., BKG (Bilkent
Cultural Initiative) won the
tender of the Turkish Ministry
of Culture and Tourism for
“Managing, Operating and
Improving the Selling Areas
and Commercial Activities in
Museums and Historical Sites,
and Supplying Products and
Services”.
2010s
2014
2010
• Tepe Defense signed a
partnership agreement with
Türk Telekom with regard
to home and office security
services.
• TAV Construction’s Abu Dhabi
• Meteksan Sualtı Akustik
Sistem Teknolojileri A.Ş.
(Meteksan Underwater Acoustic
Technologies) was established.
2012
• 18% of the shares of TAV
Airports Holding and 22.5% of
the shares of TAV Investment
Holding were sold to Aéroports
de Paris Group. Sports
International’s new club in
Mersin began operations.
• Alarm operation services,
provided by Tepe Defense, were
transferred to Tepe Security
through a partial separation.
2011
•Tepe-Akfen-Souter-Sera
Consortium won the block
sale privatization tender for
Istanbul Deniz Otobüsleri
Sanayi ve Ticaret A.Ş. (Istanbul
Fast Ferries) after placing the
highest bid (US$ 861 million).
• Tepe Mobilya A.Ş. (Tepe
Furniture) merged with Tepe
Home A.Ş. The Tepe Prime
Business-Residence-Avenue in
Ankara was inaugurated.
• Tepe Security was established
to provide alarm monitoring
and electronic security services.
2013
• Tepe Betopan and Tepe
Prefabrik initiated investments
in new factories.
• Bitu’s planned investment
project commenced in Selçuk,
Izmir.
• Tepe Home finalized its
renovation investments.
• Tepe Construction began to
expand rapidly in Turkmenistan.
• Meteksan Defense became the
rising star of the industry with
the projects it undertook, and
commenced its first overseas
project in Oman.
• Tepe Occupational Health and
Safety began operations.
•Tepe Prefabrik completed
new factory investments
during the year.
•Tepe Betopan and Tepe
Prefabrik relocated to their
new LEED Gold-certified
facilities in the Ankara
Temelli Second Organized
Industrial Zone. Tepe Betopan
added fiber cement boards to
its product portfolio under the
brand name Tepepan.
25
Business Areas
Construction and
Supply Industry
Furniture and
Retail
Tepe Construction
Tepe Home
Tepe Betopan
Tepe Prefabrik
28
38
34
36
With the reliable brand image of Bilkent,
its leadership position in all sectors, strong
financial structure, compliance with laws and
commitment to ethical values, Bilkent Holding
will continue to grow by carrying its deep
experience spanning 46 years into the future.
Printing and
Paper
Real Estate
Management
Services /
Tourism and
Retail
Meteksan Printing
Tepe Real Estate
Bilkent Hotel and
Conference Center
40
42
Bilkent Cultural
Initiative (BKG)
BİTU
44
46
48
Bilintur Catering
Centre (BCC)
49
Bilintur Culture, Tourism,
Investment, Food, Stock Farming,
Machinery and Trade
50
Tepe Defense and Security
Tepe Security
54
Tepe Services
56
58
Bilkent Cyberpark - Ankara
Teknoloji Geliştirme Bölgesi
Kurucu ve İşletici A.Ş. (Ankara
Technology Development Zone)
Bilenerji
61
Meteksan Defense
Bilsigorta
51
62
64
Tepe Occupational
Health and Safety
65
59
Construction and Supply Industry
Tepe Construction
Tepe Construction follows the requirements
of the new era closely and meticulously, and
includes these in its operations.
Bahadır Güngenci
Tepe Construction CEO
İhsan Doğramacı Foundations
established Tepe Construction
in 1969, under the name Tepe
Ağaç Metal ve Makina Sanayi
Limited Şirketi (Tepe Wood Metal
and Machinery Industry). Tepe
Construction has been operating
under Bilkent Holding, which
is owned by Bilkent University,
since 1986, when the Group
underwent a restructuring.
Having undertaken major
projects across the world, today,
Tepe Construction is one of the
important representatives of the
Turkish construction industry.
With industry knowledge spanning
more than 40 years, experience
gained in various fields of
the construction business,
and worldwide success, Tepe
Construction is among the leading
companies in the construction
industry.
With the large-scale housing
projects it undertakes, Tepe
Construction is one of the most
powerful and effective architects
of urban transformation. Having
completed numerous projects
such as hospitals, shopping
centers, infrastructural works,
pipelines, power plants, and
educational campuses, the
28
Company played a key role in the
development of both Turkey and
the construction industry.
Acting in light of Prof. Dr.
İhsan Doğramacı’s motto
“forward, towards the best”,
Tepe Construction is proud of
its contributions to social and
economic development.
Always aiming for the top, Tepe
Construction views its workforce
as an important guide on its
journey to success. Accordingly,
the Company follows the
requirements of the new era
closely and meticulously, and
includes these in its operations.
Tepe Construction derives
strength from the hard work,
support and knowledge of its
employees. While moving forward
in accordance with its goal of
continuous improvement, the
Company strives to carry its
experience, know-how and vision
beyond its region, considering it a
national responsibility.
Road to Success and Firsts
Tepe Construction aims to achieve
world-class manufacturing in all
stages and details of its projects
without compromising quality,
and to further improve its position
with a sustainable growthoriented mindset. The Company
is getting closer to this goal
with numerous local projects in
Ankara, Istanbul, Afyon and Elazığ
as well as overseas projects in
Russia, Turkmenistan, Azerbaijan
and Iraq.
During the 40 years since its
inception, Tepe Construction has
achieved many firsts including
the construction of İş Bank’s
Istanbul Headquarters, the first
smart building in Turkey, and
Tepe Nautilus, the first thematic
shopping center in Turkey and
the biggest in Istanbul’s Asian
side. The Company has also
successfully completed the
construction of the first largescale rehabilitation and care
center in Turkey, and the campus
of Bilkent University, Turkey’s
first foundation university. This
comprehensive campus consists
of educational buildings, lodging
facilities, housing complexes as
well as shopping, business and
life centers.
By taking advantage of the
experience and expertise it
has gained in the construction
of hospitals, housing projects
and shopping centers, Tepe
Construction continued to achieve
firsts, especially in the airport
construction industry. Some
examples include Istanbul Atatürk
Airport International Terminal, of
which the apron measures 480
meters, making it the largest
building in Turkey in terms of
length, and Ankara Esenboğa
Airport, the first and only airport
in Turkey which brings domestic
and international terminals under
one roof with a capacity of 20
million passengers a year.
As of year-end 2014, the
Company’s Total Assets reached
TL 2,370,548,911; Shareholders’
Equity reached TL 1,425,601,604,
and Net Sales stood at TL
1,251,689,390.
The independent units within
Narlife Housing Development
Project, which consists of 609
apartments, will be delivered
to their owners during the first
half of 2015. In 2014, ground was
broken on a new construction
project undertaken by Tepe &
Mesa Partnership in Ankara
Yaşamkent. The project consists
of 885 independent units. In
addition to these investment
projects, the Company is moving
ahead with the construction
By taking advantage of the
experience and expertise
it has gained in the
construction of hospitals,
housing projects and
shopping centers, Tepe
Construction continued to
achieve firsts, especially
in the airport construction
industry.
29
Tepe Construction
Having become a strong brand over the last
40 years, Tepe Construction plans to maintain
its leading position in the market.
Tepe Construction,
which has been a source
of inspiration for the
construction industry
with its many high-profile
projects, is fully aware of
the responsibility it bears
in creating significant
value as a strong brand
both in Turkey and
overseas.
30
of hospitals, office buildings,
shopping malls and educational
buildings, which are under
its contract. The construction
of the Sulaimani University
Campus, which is being built
in Northern Iraq on a land of
363,000 square meters, is also
completed. The Company also
completed construction on auto
glass and flat glass factories
in Russia, on a land of 147,000
square meters and Coşkunöz
Metal Form Factory. In addition,
the construction of five auxiliary
silos and eight new silos in
Turkmenistan was completed
during this period. The Kozyatağı
Anadolu Plaza project in Istanbul
and TTOPCO Permanent Main
Camp project in Iraq, for which
contracts were signed in 2014,
are scheduled for completion and
delivery in 2015. The construction
of the auxiliary sports center
at Fırat University will also be
completed and delivered in 2015.
Tepe Construction Adds
Significant, Lasting Value to
Cities
Remaining at the top is very
important for Tepe Construction.
Moving towards that goal, the
company derives strength from
the support, know-how and
hard work of its employees and
develops new projects with an
approach that is keenly attuned to
the needs of the developing world.
Having become a strong brand
over the last 40 years, Tepe
Construction plans to maintain its
leading position in the market.
Thanks to its many high-profile
projects, Tepe Construction has
served as a source of inspiration
for the entire construction
industry.
Tepe Construction, which has
been a source of inspiration for
the construction industry with its
many high-profile projects, is fully
aware of the responsibility it bears
in creating significant value as a
strong brand both in Turkey and
overseas.
Completed and Ongoing Projects
With operations spanning more than 40 years, Tepe Construction
has undertaken a number of notable projects; some of the
Company’s completed and ongoing projects and their construction
areas are detailed below:
Housing Projects
Shopping Centers
Office Buildings
Health Care Facilities
Educational Facilities
and Campuses
Sports and Recreational
Facilities
Hotels
Military Facilities
Power Plants and
Industrial Facilities
Transportation
Structures
Transportation Roads
Pre-engineered Buildings
Religious Buildings
Urban Infrastructure
Pipelines
Water Supply
Renovation
TOTAL
Kanyon Shopping Center
Ongoing
Completed
projects (m2) projects (m2)
349,668
2,633,932
0
1,359,445
91,800
1.238,807
0
622,785
Total (m2)
2,983,600
1,359,445
1,330,607
622,785
0
1,013,776
1,013,776
63,634
0
0
49,000
96,500
465,743
112,634
96,500
465,743
0
369,766
369,766
0
0
0
0
7
0
0
80,000
585,109
Narcity Housing Project
2,963,799
2,963,799
90
90
640,650
640,650
4,500
4,500
715
722
795
795
35,000
35,000
279,703
359,703
11,775,006 12,360,115
Tepe Prime
Forum Ankara Shopping Center
Hacettepe University Hospital
31
Tepe Construction
While meticulously working on its current
projects, Tepe Construction aims to make
new investments in the coming period.
Acting in light of Prof.
Dr. İhsan Doğramacı’s
motto “forward,
towards the best”, Tepe
Construction completed
numerous projects such
as hospitals, shopping
centers, infrastructural
works, pipelines, power
plants, and educational
campuses.
Atilla Kemal Oğuz
Tepe Construction
General Manager
32
Superstructure Projects
Istanbul Atatürk Airport International
Terminal
Ankara Esenboğa Airport
İş Bank Headquarters Complex
Istanbul Kanyon Project
Bilkent Housing Project
Istanbul Narcity Housing Project
Tepe Nautilus Shopping Center
Forum Ankara Shopping Center
Turkish Armed Forces Rehabilitation and
Medical Care Center
Sulaimani State University
Bilkent University Campus
Tepe Prime
Narlife Housing Project
Taurus Balgat Office Building and
Shopping Center
Park Mozaik Houses Project
Kozyatağı Anadolu Plaza Project
Construction area (m2)
500,000
576,000
224,000
250,000
664,000
284,800
154,000
126,600
102,100
363,000
150,000
93,000
122,000
140,000
216,000
71,500
While meticulously working
on its current projects, Tepe
Construction aims to make
new investments in the coming
period. In addition to the
construction projects in Turkey,
the Company will also continue
its operations in Middle East,
Central Asia, Russia, Iraq and
North Africa. Between 2010
and 2015, some recovery was
seen in the global construction
market, but the market is
expected to revive from 2015
onward.
Tepe Construction has been
transferring the values and
resources it had created
since its inception to Bilkent
University, which is the first
foundation university in Turkey
and today ranks among the
By trusting its workforce,
closely following
the requirements of
the new era and the
new developments
in technology, and
foreseeing the future,
Tepe Construction
focuses its efforts on
achieving success in all
of its projects, without
compromising quality and
crowns this success with
awards.
most prestigious educational
institutions in the country. This
is one of the main factors that
distinguish Tepe Construction
from other companies in the
sector. In all of its operations,
the Company acts in accordance
with this objective and is fully
aware of the fact that each
successfully completed project
will in turn provide education
opportunities to thousands of
young people. Knowing that it
contributes to building a bright
future for Turkey is a great
source of pride and motivation
for the Company. By trusting
its workforce, closely following
the requirements of the new
era and the new developments
in technology, and foreseeing
the future, Tepe Construction
focuses its efforts on achieving
success in all of its projects,
without compromising quality.
Awards and Certifications
• Certificate of commendation
from ASO (Ankara Chamber
of Industry) for TS 18001, ISO
14001 Occupational Health
and Safety, and Environmental
Management System
certifications.
• Occupational Health and
Safety Award for reaching
1,000,000 hours without a
lost-time accident during
the construction of Pumping
Stations No. 1, 2 and 3 of
BTC (Baku-Tbilisi-Ceyhan)
Pipeline Project, 2004
• The Excellence in Project
Management Award from
Parsons Brinckerhoff for the
TERRA-1 Project, 2003
• ISO 9000 Quality Management
System Certification
• ISO 14001 Environmental
Management System
Certification
• OHSAS 18001 Occupational
Health and Safety
Management System
Certification
•166th place in ENR ranking in
2011
•162nd place in ENR ranking in
2012
•188th place on ENR TOP 250
list in 2013
•217th place on ENR TOP 250
list in 2014
•309th place on Fortune 500 list
in 2010
•262nd place on Fortune 500 list
in 2011
• 2011 Export Award and 2012
Achievement Award from ASO
33
Tepe Betopan
Adopting a modern, reliable, competitive
and dynamic management approach, Tepe
Betopan is a leading company and brand both
in Turkey and overseas.
M. Özgür Sezginer
Tepe Betopan
General Manager
In 1984, Tepe Betopan began
manufacturing cement bonded
particleboards under the brand
name Betopan®. Cement board
is a combination of cement
and wood, the two primary
building materials, and is used
in prefabricated buildings and
steel construction. In the last
25 years since, the Company
has invested in research,
development and growth.
As a result of these efforts,
Tepe Betopan increased its
production capacity threefold
and created products that
have high brand awareness
and value. Adopting a
modern, reliable, competitive
and dynamic management
approach, Tepe Betopan is a
leading company and brand
both in Turkey and overseas.
There is a limited number of
cement bonded particleboard
manufacturing facilities
around the world and most
of them custom manufacture
only. On the other hand, Tepe
Betopan continues to play a
key role in the development of
34
prefabricated construction in
Turkey, thanks to its custom
manufacturing processes as
well as extensive manufacturing
capabilities. With its patented
products, Tepe Betopan is by
far the leader of the domestic
market, and it is also among the
world’s biggest companies in
terms of capacity.
In addition to cement bonded
particleboards, in 2014, the
Company started manufacturing
fiber cement boards, a new
product line, at its new plant
located in Ankara Temelli
Second Organized Industrial
Zone.
Successful Marketing
Strategies
Tepe Betopan has a widespread
dealer and sales network
across Turkey. The Company
has operations also in Middle
East, North Africa and Europe.
Having many advantages such
as a manufacturing experience
spanning a quarter century,
credible and reliable corporate
image of being a Bilkent
Tepe Betopan has a
widespread dealer and
sales network across
Turkey. The Company has
operations also in Middle
East, North Africa and
Europe.
Holding company, strong
dealer network, good customer
relationships, successful
technical support and also
proximity to major markets,
Tepe Betopan has heavily
invested in marketing.
Uninterrupted R&D Activities
Tepe Betopan acts in
accordance with its goal of
becoming a company that
makes a difference in domestic
and international construction
markets by keeping up with
technological advancements,
leads change, gains competitive
advantage through rapid and
profitable growth, and operates
with world-class standards.
Tepe Betopan is fully aware
of the importance of research
and development activities in
achieving this goal. At its R&D
department, the Company
works with qualified engineers,
architects and chemists, who
are experts in their respective
fields, and allocates 2% of
its annual turnover to R&D
activities.
In the early 2000s, Tepe Betopan
launched “Betopanplus”,
a result of effective R&D
activities, in addition to its
Betopan® brand. Subsequently,
the Company added the wooden
textured “Yalıpan” and stone
textured “Taşonit” to its product
portfolio. In the beginning,
these panels were used on
the exterior walls of villa-style
houses; however, they are now
widely used and sought after
as new technical application
solutions have been developed.
Currently, these panels are
mostly used in apartment
buildings, high-rises, shopping
centers and hotels. Seeing
that these exterior panels and
siding systems drew a lot of
interest and strong demand
in the market, in 2011, Tepe
Betopan designed and began
manufacturing its Monolin®,
Frapan® and Fugalin®
products, which have decorative
line patterns. In early 2012,
the Company also launched
Tuğlapan®, which has a
checkered brick pattern, and
Tuğpan®, which has a cut stone
pattern.
Exports Will Continue To
Expand
The use of cement bonded
particleboards in prefabricated
buildings, reinforced concrete
and lightweight steel-framed
buildings is rapidly expanding.
In the last four years, Tepe
Betopan’s specialized dealers
have covered a surface area of
more than 3,000,000 square
meters with the Company’s
products in several construction
projects such as houses, office
buildings, hotels, shopping
centers and etc.
In the last two years, Tepe
Betopan began exporting its
exterior building products such
as Yalıpan® and Taşonit® to
many countries around the
world. The Company transfers
know-how and provides
training on the application of
its products in the Plus line
including Betopanplus®,
Yalıpan® and Taşonit®, and
exterior coating systems by
sending application teams to
countries where it exports its
products and aims to further
expand its business.
Effective Environmental and
Social Responsibility Policy
All employees of Tepe Betopan
give top priority to protecting
the natural environment, and
refrain from activities that
may impair the environment.
Tepe Betopan acts responsibly
in terms of protecting
consumer rights and public
health, and strictly complies
with all applicable laws. The
Company takes immediate
action to compensate for any
unintentional damage caused
to the environment or the public
without waiting for legal or
social warnings.
Tepe Betopan’s environmental
policy includes the following
principles:
• Complying with all applicable
laws and closely following
customer expectations and
demands in order to improve
environmental performance
and prevent pollution,
• Keeping harmful
environmental effects under
control and minimizing
their impact in all current
operations as well as in future
manufacturing processes of
new products,
• Reducing energy consumption
by focusing on energy
efficiency in all business
processes including
procurement, manufacturing,
distribution and sales,
• Encouraging the use of public
transport and low-emission
vehicles, using solar powered
indoor lights and recycled
materials whenever possible,
• Preventing, reducing and
separating wastes generated
during operations at source,
and ensuring that wastes are
disposed of properly and sent
for recycling,
• Undertaking all necessary
efforts to spread
environmental awareness
across the entire organization
as well as among all
stakeholders involved in
business partnerships and
joint ventures,
• Organizing training programs
to raise environmental
awareness among employees
and instilling a sense of
environmental consciousness
among employees’ families as
well,
• Reducing air and water
pollution, leakage and
spillage, and noise by
using the most appropriate
technology; ensuring
maximum water savings.
Fiber Cement Plant in Temelli
The Betopan plant in Bilkent,
Ankara, where Betopan®,
Betopanplus®, Yalıpan®
and Taşonit® products are
manufactured, has an annual
production capacity of 67,500 m3.
As of the second quarter of
2014, the Company started
the production of fiber cement
boards with a capacity of
42,000 m3 at its new plant
located in ASO (Ankara
Chamber of Industry) Second
Organized Industrial Zone. As
a result, the total production
capacity of cement bonded
particleboards and fiber cement
boards increased to 110,000 m3.
At its R&D department,
Tepe Betopan works
with qualified engineers,
architects and chemists,
who are experts in
their respective fields,
and allocates 2% of its
annual turnover to R&D
activities.
With this new investment, Tepe
Betopan is the sole company
in Turkey and one of the few
around the world that can
manufacture two different
product types at the same time.
The new manufacturing plant
was designed in accordance
with the Company’s approach to
sustainability, which is shaped
with a sense of responsibility
towards the world and future
generations, and meets the
requirements of LEED Gold
certification, which is granted
by USGBC (U.S. Green Building
Council).
• ISO 9001: 2008 Quality
Management System
Certification
• CE Mark
• Certificate of Conformity to
Turkish Standards (TSE Mark)
• Patent Certificate for Cement
Bonded Particleboard
(Betopanplus®)
• TS EN 13501-1: 201/
EN 13501-1: 2009 Fire
Classification of Construction
Products and Building
Elements
• Special Jury Award and
Awareness Award at the 2013
Pazaryeri (Marketplace) event
organized by Corporate Social
Responsibility Association of
Turkey (KSSD).
• Leed Gold Certificate
35
Tepe Prefabrik
Tepe Prefabrik has undertaken
many large-scale projects in
Turkey and around the world.
Murat Hasan Şen
Tepe Prefabrik
General Manager
Tepe Prefabrik is one of the first
manufacturers of prefabricated
buildings in Turkey, and a wellestablished and well-known
company both in Turkey and
the region. Since its inception
in 1977, Tepe Prefabrik İnşaat
Sanayi ve Ticaret A.Ş. has led
the prefabricated construction
industry and introduced many
breakthrough innovations.
Tepe Prefabrik has high brand
equity, which stems from
reliability and good quality,
and the Company’s product
portfolio consists of “Modular
36
and Panelized Prefabricated
Steel Buildings”, “Container
Homes”, “Pre-Engineered Steel
Buildings”, and “Permanent
Modular Buildings”.
Thanks to its experience, design
and engineering abilities and
expertise, competitive pricing/
quality policy, high customer
satisfaction, and powerful group
synergy that allows it to offer
a rich variety of products and
services, Tepe Prefabrik has
always been a pioneer and highly
sought after company in its
sector.
Moving Ahead Towards
Becoming a Global Brand
Tepe Prefabrik aims to become
a leading global brand by
manufacturing affordable and
easily installed prefabricated
buildings that comply with
international engineering and
technical standards, and by
protecting natural resources
in all processes. To date, the
Company has undertaken
many large-scale projects in
Turkey and around the world.
For instance, Tepe Prefabrik
successfully completed the
manufacturing and installation of
Tepe Prefabrik has high
brand equity, which
stems from reliability
and good quality, and
the Company’s product
portfolio consists of
“Modular and Panelized
Prefabricated Steel
Buildings”, “Container
Homes”, “Pre-Engineered
Steel Buildings”, and
“Permanent Modular
Buildings”.
modular worksite camp buildings
on a total area of more than
170,000 square meters in Iraq.
Tepe Prefabrik successfully
completed several projects in
various regions around the world
including Peru, Timor-Leste,
Siberia, and South Africa. The
Company has the experience,
knowledge and expertise to
work with companies in different
countries that have different
standards.
Having many advantages such
as industry experience, product
quality, brand recognition, sales
policy, highly developed design
and engineering capabilities, and
flexible manufacturing system,
and by using these effectively,
Tepe Prefabrik collaborates with
strategic solution partners in
Qatar, Italy, Spain, Ukraine, South
Africa, Monaco, and Republic of
Congo.
Tepe Prefabrik provides
construction site buildings,
camps and similar prefabricated
mobilization solutions to almost
all Turkish companies that
operate overseas in construction
and energy industries, and are
listed among ENR (Engineering
News Record) top 225 companies.
Additionally, the Company is
positioned as the supplier and
solution partner of end-user
businesses based overseas.
Tepe Prefabrik carries out joint
projects with the United Nations
and NATO.
Opening Doors to the Future
Tepe Prefabrik continues
to expand and improve its
service quality by utilizing the
latest technology with the new
machinery investment at its new
plant located in Ankara Temelli
Second Organized Industrial
Zone. The Company is moving
ahead towards achieving its
growth targets, independent
of any specific place, region
or country on the world, by
improving its logistics capabilities
and utilizing the local resources
and synergy of its strategic
partners.
R&D, technology, human
resources and administrative
innovations, “product variety”,
“manufacturing flexibility”, and
“production capacity” will give
Tepe Prefabrik an important
competitive advantage in
international EPC (Engineering,
Procurement, Construction)
projects as well as in “designbuild” projects.
Tepe Prefabrik, which has
focused its attention on turnkey
EPC (Engineering, Procurement,
Construction) projects in recent
years, has become a supplier to
leading global companies such
as Samsung E&C, Tecnicas
Reunidas, and GS E&C.
Tepe Prefabrik is a member of
Corporate Social Responsibility
Association of Turkey (KSSD).
Management System
Certification
Management System
Certification
• OHSAS 18001 Occupational
Health and Safety Management
• Fire Safety Certificate in Russia
• ROK Certification in Kazakhstan
• ISO Certification in Kazakhstan
Turkey First Became
Acquainted with Prefabricated
Buildings Thanks to Tepe
Prefabrik
Tepe Prefabrik delivers domestic
and international customers
a standardized product line
developed with the company’s
extensive know-how. Additionally,
Tepe Prefabrik has the
infrastructure, technology and
the experience to provide turnkey
services, from pre-project
planning to final application,
depending on the needs of each
and every project.
37
Furniture and Retail
Tepe Home
Today, Tepe Home operates with 33 stores on a
total sales area of 106,000 square meters.
Tepe Home is the first and the
largest retailer of furniture
and home accessories, with
the largest manufacturing
facilities in Turkey. Since its
establishment, the Company
has demonstrated remarkable
growth and became the
pioneering brand of its sector.
Fırat Türkfiliz
Tepe Home CEO
38
Large Scale Retailing
Tepe Home opened its first store
in Bilkent Shopping Center
in 1997. Today, the Company
operates with 33 stores on
a total sales area of 106,000
square meters. Tepe Home
stores are located inside large
and attractive shopping malls,
while others are located in
attractive shopping districts of
various cities. The stores receive
an average of 40,000 visitors
each month.
Thanks to its effective logistics
structure, Tepe Home offers
its customers free furniture
delivery and assembly services.
All products are accepted and
delivered by the stores and
warehouses via automation
systems. Each month, the
Company delivers furniture to
around 15,000 addresses and
also assembles these products.
Wide Range of Products
The main product groups
offered at Tepe Home stores are
furniture and home accessories.
These products are displayed
in great harmony, in a way to
complete each other, and they
are frequently replaced.
Furniture product line includes
living room, dining room,
bedroom, kids’ bedroom,
nursery furniture as well
as cabinet systems, garden
furniture, kitchen tables,
The core products
offered at Tepe
Home stores include
furniture and home
accessories. Displayed
in a harmonious way to
complement each other,
these product lines are
constantly refreshed
and updated with new
offerings.
TV stands, cash and carry
products, bathroom cabinets,
office furniture, and kitchen
systems. Under these main
product groups, there are
numerous products with
varying designs that appeal to
different tastes and budgets.
While majority of the furniture
items are manufactured at
Tepe Home’s own facilities, the
Company also cooperates with
local and international suppliers
that manufacture high quality
furniture.
The accessory line includes
kitchen accessories, decorative
items, home textiles, bathroom
accessories, lighting products
and carpets. Tepe Home buys
home accessories from wellknown local and international
suppliers.
Tepe Home is the Turkish
distributor of world famous
brands such as Green Gate,
Sava, Clyre & Eef and Yankee
Candle. The Company carries
out the retail and wholesale
operations of these brands.
Modern Production Facilities
Tepe Home manufactures
its furniture products at its
own facilities. The Company
has two production facilities
in Ankara and Eskişehir
with a total covered space
of 104,400 square meters.
The Company’s production
facilities are equipped with the
latest technology and operate
in accordance with modern
manufacturing techniques
and EU standards. Tepe
Home’s production facilities
have the necessary machines
and infrastructure to process
any kind of raw material for
manufacturing furniture.
Within the framework of
investments, the Company
renewed its machine portfolio,
and thus increased capacity
and efficiency. All of the
new machines meet the
requirements of flexible
manufacturing system and
are specially configured.
Since all of the machines are
CNC-controlled and bear the
CE marking, they guarantee
maximum occupational safety.
Tepe Home placed an order
for a new polishing line, and
thus doubled the number of its
polishing lines and extended
the length of its polishing line to
140 meters. The new polishing
line enables the application
of water-based lacquer and
varnish as well as solventbased applications. Further, the
application of high-gloss acrylic
UV varnish on melamine-coated
materials has also become
possible.
Custom Upholstery
Thanks to the flexible
manufacturing system at its
production facilities, Tepe
Home can offer its customers
a wide selection, especially
in upholstered furniture.
Customers can choose among
hundreds of sofa models
and fabric options offered
at Tepe Home stores and
create their own combination,
and then these products are
manufactured at the Company’s
production facilities and
delivered to customers in a very
short time.
Customized Approach,
Customized Design for Each
Project
In addition to home and office
furniture retailing business,
Tepe Home also possesses
great expertise and know-
Tepe Home’s
management and
production philosophy
is based on “more
customers and higher
customer satisfaction.”
how in turnkey projects. The
Company undertakes large
scale decorating and furnishing
projects, which require
expertise and attention to detail,
for hotels, tourism complexes,
educational facilities, business
centers, conference halls,
health care facilities, stores,
airports, and banks both in
Turkey and overseas.
• Retail Sun Awards, the
Most Successful Professional
Manager award, 2005
• TS EN ISO 9001: 2008
Quality Management System
Certification
39
Printing and Paper
Meteksan Printing
Meteksan’s primary strategic objective is
to increase its profitability and improve
brand equity by producing high
value-added products.
Founded in 1969, Meteksan
operates in notebook, printing
and stationery industries.
Meteksan’s production facility
was the first private paper
production facility in the
country. Moreover, the Company
realized the first continuous
form printing, tax stamp
printing and carbonless copy
paper production in Turkey.
Meteksan’s primary strategic
objective is to increase its
profitability and improve brand
equity by producing high valueadded products.
Necdet Ergin
Meteksan Printing
General Manager
40
The Company carries out
production operations at its
facilities located on Bilkent
University’s campus in Ankara.
In 2010, a new printing machine
was purchased for this
facility. Marketing and sales
operations are carried out at the
Headquarters in Ankara and the
sales office in Istanbul.
Production Capacity
Printing House
Notebook Facility
Digital Printing Facility
(tons/
year)
10,000
12,000
5,000
Product Variety and Innovative
Approach
In the last three years, the
industries in which Meteksan
operates have significantly
contracted and profit margins
have narrowed due to intense
competition. However, Meteksan
managed to increase its market
share and profit margins,
especially in printing and
stationery markets, thanks to
the rich variety and high quality
of its products. Another factor
underlying this success was the
Company’s innovative approach,
such as adding state-of-theart equipment to its production
facilities
Drawing on its deep
industry experience and
technology, Meteksan
successfully integrated
its conventional and
digital printing facilities
in order to create the
best solutions for its
customers.
Production Facilities and
Products
Printing Facilities
Drawing on its deep industry
experience and technology,
Meteksan successfully
integrated its conventional and
digital printing facilities in order
to create the best solutions
for its customers. With its
expertise and know-how as
well as advanced technical
structure and experienced staff,
Meteksan produces account
statement forms, invoices and
other documents that can be
used with roll-to-roll inkjet
or digital printers for banks,
telecommunication companies
and similar corporations.
The Company also prints secure
lottery tickets with secret codes,
optic coupons, continuous forms
with single or multiple sheets,
which can be used with line or
dot matrix printers. Meteksan
also produces OCR forms
that use either multi-color
U.V. printing or conventional
ink printing, and also roll-toroll printed forms with up to
48-cm printing area, on which
barcodes can be printed. The
Company designs and prints
optic forms, which are used for
collecting data and creating a
database. In addition, Meteksan
Design Workshop can design all
kinds of printed materials.
Notebook Production Facility
Meteksan’s Notebook Facility
has an annual production
capacity of 12,000 tons. The
facility produces all types of
notebooks including school
notebooks, spiraled notebooks,
drawing pads and music
notebooks.
Digital Printing Facility
Having achieved many
innovations in the printing
industry, Meteksan has always
distinguished itself from the
competition with its highquality operations. After digital
printing technologies started
to become widespread in the
printing industry, the Company
established its Digital Printing
Facility in 2011 in order to
further reinforce its reputation
as a “highly-qualified printing
house”. The facility’s printing
capacity is 3.5 billion A4
sheets. While digital printing
is generally used as a tool
for direct marketing, it also
provides flexibility and efficiency
in transaction printing, such
as account statements,
invoices, insurance premium
statements, payrolls, and
promotional materials, thanks
to the speed and reliability of
the latest technologies. The
printing system enables 4-color
(CMYK), roll-to-sheet printing
with front-to-back registration
and resolutions up to 1,200
dpi, on a maximum width of
51.2 centimeters and unlimited
length; and also transpromo
applications such as multicolor advertising, promotion,
logo and similar materials for
direct mailing. As the system
can be fully integrated with
variable data printing software,
it makes it possible to print
barcodes, names, addresses
and photographs on individual
mailings. With these digital
printing systems, Meteksan
can offer fast, economical and
efficient solutions in printing
high-, or low-circulation
catalogues, posters, packaging
materials, books, invoices, bank
statements and direct-mail
materials. With its technology,
Meteksan is also ready to offer
“Book-on-Demand” and “Printon-Demand” services.
Certification Efforts
Meteksan initiated the
“Software Life Cycle Processes”,
TS ISO/IEC 12207, in August
2012 and began implementation
at the end of July 2013.
• KALDER
• TSE ISO 9001-2008 Quality
Management System
Certification
• ISO14001-2001 Environmental
Management System
Certification
Established in 1969, Meteksan
which realized the first
continuous form printing, tax
stamp printing and carbonless
copy paper production in
Turkey, invested in new
printing facilities in 1975,
laying the foundations for a
big corporation, which today is
associated with high quality and
experience.
Meteksan has made a name
for itself with its steady
investments that are aimed at
achieving the best, and it is the
first private Company in Turkey
to produce paper, cardboard and
carbonless copy paper.
41
Real Estate Management
Tepe Real Estate
Tepe Real Estate’s strategic priority is to
maintain and increase the market shares of
the shopping centers it operates.
Hayal Olcay
Tepe Real Estate
General Manager
To date, Tepe Real Estate has
developed seven shopping
centers on a total construction
area of 800,000 square meters.
Tepe Real Estate started its
operations in 1996, and it is
among the leading companies
of Bilkent Holding. To date,
Tepe Real Estate has developed
1.5 million square meters of
land for 11 shopping centers.
Of these shopping centers,
the Company developed the
projects of 7 shopping centers
that cover a total construction
area of 800,000 square meters
and have 17,000 parking spaces.
Tepe Real Estate currently
operates Bilkent and Tepe
Nautilus shopping centers, and
also undertakes the property
management of Tepe Prime
Avenue.
Tepe Real Estate contributes to
national economy by creating
employment opportunities and
attracting foreign investment
42
through its projects. The
Company’s operations include:
• Investment planning,
• Developing legal solutions
suitable to the characteristics
of each investment project,
• Land development and
planning,
• Architectural and structural
projects, electrical and
mechanical design, interior
architecture and decoration,
• Coordination and control
on construction projects of
shopping centers,
• Leasing and managing the
retail units in shopping
centers.
Tepe Real Estate’s strategic
priority is to maintain and
increase the market shares
of the shopping centers it
operates. To that end, the
Company rents space to leading
Turkish brands, such as Boyner,
Tepe Home and Koton as well
as global brands such as Real,
Carrefour, Marks & Spencer
and Zara in order to offer its
customers the best possible
service.
Competitive Advantages of
Tepe Real Estate
Tepe Real Estate’s vision is
to create world-class, safe,
healthy, and pleasant living
spaces that can meet the needs
of all people in every corner of
the country; to add significant
value to the national economy
by creating employment
opportunities in every project;
and to work for the happiness of
Turkey’s people.
Tepe Real Estate set out to
realize this vision, and over the
past 17 years, it has become
one of the leading companies
in the sector. With 17 years
of industry experience, the
Company operates the shopping
centers in its portfolio in the
most efficient way.
Projects
Tepe Real Estate has realized
some of the most important
shopping center investments
in Turkey in collaboration
with the leading companies
of the industry such as Metro
AG, Carrefour and Tepe
Construction, and by creating
synergy with these companies.
Tepe Nautilus
Total construction area
154,587 m2
Gross leasable area
52,582 m2
Parking capacity
2,645 vehicles (202 in open
space, 2,443 in covered space)
Tepe Construction undertook the
construction of Tepe Nautilus,
which was developed jointly by
Tepe Real Estate and Carrefour.
The shopping center opened in
2002, and is operated by Tepe
Real Estate.
Bilkent Center
99,750 m2
Tepe Prime Avenue
92,750 m2
Gross leasable area
47,467 m2
Gross leasable area
6,170 m2 (Stores)
Parking capacity
Parking capacity
Tepe Construction undertook
the construction of Bilkent
Center, which was developed
jointly by Tepe Real Estate and
Metro AG. The shopping center
opened in 1998, and is operated
by Tepe Real Estate.
Tepe Prime Avenue was
constructed by Tepe Construction,
and opened in 2011. Tepe Prime
Avenue hosts 35 stores, and
property management services
are provided by Tepe Real Estate.
Tepe Real Estate
currently operates
Bilkent and Tepe Nautilus
shopping centers, and
also undertakes the
property management of
Tepe Prime Avenue.
M1 Gaziantep Shopping Center
the construction of M1
Gaziantep, which was developed
opened in 1999.
M1 Kartal Shopping Center
opened in 2000.
M1 Adana Shopping Center
opened in 2000.
M1 Konya Shopping Center
opened in 2003.
CarrefourSA Maltepepark
Shopping Center
Tepe Real Estate undertook
the land development of
CarrefourSA Maltepepark,
which was then built by Tepe
Construction. CarrefourSA
Maltepepark opened in 2005.
Forum Ankara Outlet Shopping
Center
the land development of Forum
Ankara Outlet, which was then
built by Tepe Construction.
Forum Ankara Outlet opened in
2008.
Forum Kayseri Shopping
Center
Kayseri, which was then built
by Tepe Construction. Forum
Kayseri opened in 2011.
Forum Trabzon Shopping
Center
Trabzon, and the shopping
center opened in 2008.
Tepe Real Estate’s mission
is “to develop world-class
shopping centers in order
to provide families across
Turkey with enjoyable shopping
environments and to enable
Turkish families to benefit from
the conveniences of modern life
in their own cities.”
Forum Bornova Shopping
Center
Bornova, and the shopping
center opened in 2006.
43
Services / Tourism and Retail
Bilkent Hotel and Conference Center
With its extensive facilities, Bilkent Hotel
is a preferred solution partner for its
customers in conferences and other events.
Orhan Hallik
Bilintur CEO
Center opened its doors in
1991 in Ankara. Offering a
modern, world-class hospitality
experience, Bilkent Hotel and
Conference Center is committed
to customer satisfaction in
accordance with the principles
of continuous improvement and
innovation.
Center introduced a new hotel
concept to Ankara by proving
that a conference center can
also offer hotel services.
A Special Hotel That Keeps Up
With Change
While so many things have
changed in our country and
the world in the past 23
years, Bilkent Hotel has also
adapted to these changes in
accordance with the principles
of contemporary hospitality and
customer satisfaction. Bilkent
Hotel underwent an extensive
renovation in 2009. Within the
framework of these renovations,
the Hotel increased the number
of its meeting rooms, which
are equipped with the latest
technology, to 20, and the
number of its rooms to 235.
44
The project was designed in a
way to allow more daylight into
the halls and enable access
from the foyers to the garden.
Technical infrastructure was
also designed during the
planning stage. The Hotel’s
restaurant “Akdeniz Mutfağı”,
a brand of fine dining, was
renovated and expanded to
meet the increasing demand.
Additionally, Sanitas Spa and The
North Shield Pub opened inside
the Hotel. In 2013, the rooms
located in the Konak 27 section
of the Hotel and also Sakarya
Ballroom, the largest hall in the
hotel, were renovated in “Art
Deco” style.
Bilkent Hotel’s Features
• 235 rooms and 398 beds on 5
floors
• 206 standard rooms that have
been entirely renovated and
equipped with technology to
offer more comfort
• 2 standard suites with city
views
• “Konak 27” rooms (22 “Konak
27” standard rooms, 2 “Konak
27” suites, 2 “Konak 27”
corner suites, 1 king suite)
were renovated in “Art Deco”
style.
• 164 non-smoking rooms, 4
connecting rooms, 3 rooms
for disabled guests
• 20 meeting rooms (the largest
room measures 940 m2 and
can accommodate up to 1,000
people), and an exhibition hall
measuring 830 m2
• Half-Olympic size outdoor
swimming pool (including a
children’s pool)
• Sanitas Spa covering an
area of 750 m2 (therapy pool,
fitness center, massage
services, sauna, Turkish bath)
• Newly renovated in a
glamorous and contemporary
style, Akdeniz Mutfağı
Restaurant offers an exquisite
selection of cuisines from
around the world and The
North Shield Pub
• Hair salons for women and
men
• Poolside space for weddings
and gala dinners in summer
• Free outdoor parking for up to
850 vehicles
• Free wifi throughout the
entire hotel
The Preferred Event Venue
Easy access, professionalism,
smiling and kind staff, and
high-quality service are very
important when organizing
a convention or a meeting.
Additionally, meeting rooms
must be equipped with the latest
technology. With its free wifi
service, free outdoor parking for
up to 850 vehicles, 235 rooms,
sunlit halls, and easy access
from the meeting room foyers
to the garden, the 5-star Bilkent
Hotel is a preferred solution
partner for its customers in
national and international
conferences. The Hotel also
offers its guests recently
renovated elegant wedding
venues that cater to different
needs, tastes and budgets.
A Pleasant Experience for
Individual and Corporate
Guests
With its extensive facilities,
Bilkent Hotel is a preferred
solution partner for its
customers in conferences and
other events.
Bilkent Hotel is located in the
western part of Ankara, at the
7th km of Eskişehir Road, and
therefore it is very close to
many public institutions and
corporations. The
Hotel is 1 km. away from Bilkent
University, and within walking
distance of Bilkent Center and
Ankuva Shopping Center.
Bilkent Hotel and
Conference Center
opened its doors in 1991
in Ankara. Offering a
modern, world-class
hospitality experience,
Bilkent Hotel and
Conference Center is
committed to customer
satisfaction in accordance
with the principles of
continuous improvement
and innovation. 45
engages in museum retailing.
museum stores and cafes in
Turkey, and also introduced
the first museum products and
replica collections.
Established in 2009 by Bilintur
A.Ş., the tourism group of
Bilkent University, Bilkent
Cultural Initiative (BKG) engages
in museum retailing.
Bilkent Cultural Initiative was
established after winning the
Ministry of Culture and Tourism’s
tender for “Managing, Operating
and Improving the Selling Areas
and Commercial Activities
in Museums and Historical
Sites, and Supplying Products
and Services”. Accordingly,
Bilkent Cultural Initiative was
awarded the right to operate
the commercial areas in 55
museums and historical sites
across Turkey, on behalf of
DÖSİMM (Central Directorate of
Revolving Funds) and for a period
of 8 years.
The Primary Objectives of BKG,
the World’s Largest Museum
Store Chain, are Outlined
Below:
• To support efforts in
protecting and sustaining
cultural heritage,
• To contribute to culture by
creating added value,
• To create product identities,
inspired by cultural heritage,
• To become a leading cultural
communicator in the field
of contemporary museum
retailing,
• To offer local and foreign
tourists social environments
that complement the museum
experience,
• To improve the reputation of
Turkey’s culture and tourism
industry by offering worldclass services.
46
BKG’s most important
milestones are outlined below:
• Winning the Turkish Ministry
of Culture and Tourism’s
tender in 2009,
• Opening of the first museum
store inside Topkapı Palace,
• Van Gogh Alive Exhibition,
during which BKG undertook
the management of the
store and the cafe, and
also provided photography
services.
• Harem-i Hümayun Exhibition,
of which TAV and BKG were
the main sponsors.
Managing 57 stores and 45 cafes
in museums across Turkey,
BKG operates in a total of 18
cities including Aksaray, Ankara,
Antalya, Aydın, Çanakkale,
Çorum, Denizli, Gaziantep,
Erzurum, Hatay, Istanbul, Izmir,
Konya, Mersin, Muğla, Nevşehir,
Samsun, Trabzon, Urfa, Isparta
and Burdur. BKG is the first
private company in Turkey that
engages in museum retailing,
and this initiative has become
the largest museum retailing
operation in the world. BKG
opened the first privately owned
In the last three years, museumretailing business gained
momentum around the world,
especially after the increased
interest in museums. Although
museum stores are being
opened in many countries, the
U.S., which opened the first
museum store in 1870, still has
a superior position in this sector.
The Metropolitan Museum of Art,
the Museum of Contemporary
Art, the Museum of Modern Art
and Newseum are among the
leading museum retailers in the
U.S. European countries such
as the UK, Spain and France
also have a leading position
and heavily invest in promoting
museum retailing.
The Spain-based museum
retailer Aldeasa Museum Store
Associations (MSA) is one
of the leading international
corporations that BKG maintains
regular commercial relations
with. Considering the increasing
interest in cultural tourism, it
is expected that the museumretailing sector will continue to
expand and become stronger in
the coming period.
In just four years, BKG became
the biggest museum retailer
both in Turkey and the world.
Operating a widespread network
of museum stores in 18 cities,
BKG works in collaboration
with the Turkish Ministry of
Culture and Tourism, and thus
gains significant competitive
advantage. Anatolia’s unique
cultural heritage is also a
great source of strength and
motivation for BKG. BKG is the
BKG is the first private company in Turkey that engages
in museum retailing, and this initiative has become the
largest museum retailing operation in the world.
“Türk Mutfağı ve Yemek Kültürü”
(Turkish Cuisine and Food
Culture). BKG also sponsors
exhibitions; for instance, the
Harem-i Hümayun exhibition
held between June 12 and
October 15, 2012, Before and
After Piri Reis: Maps in Topkapı
Palace exhibition held between
April 24 and May 20, 2013.
only organization in Turkey that
carries out museum retailing
operations on behalf of the
Ministry, and it has turned
private museum retailing
business into a widespread chain
of museum stores. BKG has a
unique and leading position in
the sector. In 2012, BKG has
also supplied products to the
Metropolitan Museum of Art, one
of the world’s most prestigious
museums, and Van Gogh Alive
exhibitions.
BKG aims to expand into
foreign markets by improving
its e-commerce infrastructure
and digital communication
strategy within the framework of
efforts to revamp the corporate
website. BKG also plans to
develop marketing projects in
collaboration with the Office
of Public Diplomacy and the
Department of Public Diplomacy,
which operates under the
Turkish Ministry of Foreign
Affairs.
In the last four years, BKG
catered to 65 million visitors with
more than 16 thousand products,
340 suppliers and 114 artists.
BKG has also developed a
business model and established
individual departments in
charge of corporate sales,
franchising, overseas operations
and intellectual property rights.
BKG develops partnerships
and collaborations with various
corporations, and sells its
products to D&R, Mudo, Tepe
Home, Safir Seyir Terası
(Sapphire Terrace), BTA, Airport
Hotel, Bilkent Hotel, Holiday Inn,
ATU Unifree/Dutyfree shops and
İDO (Istanbul Fast Ferries).
By developing and organizing
various cultural projects,
exhibitions, sponsorships,
design competitions, marketing
events and workshops, BKG
serves as Turkey’s culture
and tourism ambassador. To
that end, BKG has carries out
a number of projects such as
“Anadolu Belleği” (Memory
of Anatolia), “Çocuklarından
Noel Baba’ya Hediye” (A Gift to
Santa Claus from His Children),
“Çocuklar ve Gençler için Kültür
Bilinci” (Introducing Cultural
Awareness to Children and
Young People), “Kültür Ürünleri
Tasarım Yarışması” (Cultural
Products Design Competition),
“Kültür ve Turizm Girişimleri
Platformu” (Culture and Tourism
Initiatives Platform), “Türkiye’nin
Vitrinlerinde Müze Sunumu”
(Turkey’s Museum Showcase),
BKG is receiving management
consulting services from MAG
Consulting, one of the most
experienced consulting firms
in Turkey, Middle East and
Africa regions, in the fields
of restructuring and change
management. Within the
framework of this collaboration,
BKG carries out benchmarking
studies based on museum stores
and products around the world,
and also undertakes molding
and product development efforts,
specifically in sculpture and
replica product categories.
In the past four years since
its inception, BKG focused
all its efforts on improving
and expanding the product
portfolio as well as revamping
the museum stores and
cafes. Meanwhile, as part
of its social responsibility
efforts, BKG also launches
several cultural projects with
the aim of protecting and
sustaining cultural heritage.
With its expanding team of
highly qualified professionals,
BKG continues to launch new
initiatives.
BİTU and Vialand Theme Park
are among BKG’s most recent
investments. One of the primary
objectives of BKG is to make new
investments toward managing
its product portfolio in the most
professional way possible,
improving the in-store displays,
reorganizing the sales team, and
expanding its sales channels.
Awards:
2011 TUREB (Association of
Professional Tourist Guides)
Awards / First Prize in the
Category of Authentic Products
Added Value Generated By
Cultural Values
Having set out with the vision
of “becoming one of the world’s
largest museum and culture
initiatives”, and the mission
of “generating resources to
protect and promote Turkey’s
cultural heritage”, BKG aims to
become one of the top museum
operators in the world.
BKG not only acts as a pioneer
in helping Turkey reach worldclass standards in museum
retailing, but also aims to
establish museum stores that
will enable Turkey to increase its
revenues from cultural tourism.
In the past four years since
its inception, BKG focused all
its efforts on improving and
expanding the product portfolio
as well as revamping the
museum stores and cafes.
One of the primary objectives
of BKG is “to offer high quality
products that reflect the identity
of the museum or the historical
site, contribute to creating a
positive perception, and support
the museums’ education and
communication efforts” at its
stores in 55 museums and
historical sites across Turkey.
47
BİTU
Cittantica have the capability of offering
high quality dining, entertainment and
shopping services
Bitu was established to operate
Cittaantica, a facility that will be
providing dining, entertainment
and souvenir shopping services
to local and foreign tourists
in Ephesus, Selçuk. Bitu’s
primary objective is to achieve
sustainable quality in all areas
of the business and occupy a
well-deserved place among
Turkey’s tourism stars.
Tourism and related industries
continue to show steady
improvement both in Turkey and
around the world. Therefore,
Tura Turizm, a leading
tour operator, and Bilintur
established Bitu in 2012 with
the purpose of providing dining
and shopping services to tourist
groups that enter Turkey from
Izmir and Kuşadası ports.
Starting from May 2014, Bitu
continued its operations in the
Selçuk district of Izmir in order
to offer all services from a
single location. Cittantica have
the capability of offering high
48
quality dining, entertainment
and shopping services, while
its competitors can only offer
one or two these services.
Short-term goals were achieved
in 2014 and the facility was
leased due to improved market
conditions.
A Star is Born in the Tourism
Industry!
Established to meet the
increasing and changing needs
in the tourism industry by
ensuring the highest possible
quality, Bitu is entering the field
as the star playmaker of the
industry.
Bitu was established
to operate Cittaantica,
a facility that will
be providing dining,
entertainment and
souvenir shopping
services to local and
foreign tourists in
Ephesus, Selçuk. Services / Catering
Bilintur Catering Centre (BCC)
BCC’s strategic priority is to become a
top-of-mind brand by ensuring consistent,
high quality service in all business areas.
Bilintur Catering Centre was
established in 1993 on Bilkent
University’s East Campus to
provide catering services to the
students and academic staff
of the University. Since then,
BCC has achieved sustainable
quality by taking advantage of
all technological opportunities
available in the sector. Today,
BCC offers on-site dining,
catering and restaurant
services.
BCC’s strategic priority is to
become a top-of-mind brand by
ensuring consistent, high quality
service in all business areas.
Ranking among the top five
companies in the sector, BCC
has already achieved this goal
to a large extent. The Company
distinguishes itself from the
competition with its reliability
and professionalism.
Utilizing the Latest Technology
in Catering Services
Bilintur Catering Centre’s
production facilities utilize
state-of-the-art equipment,
and thus maximize employee
productivity. The Company
produces more than 90,000
meals a day, and offers its
services across Turkey.
As of 2010, BCC had service
locations in Ankara, Istanbul,
Izmir, Antalya, Kayseri, Konya,
Kocaeli, Sakarya, Nevşehir,
Aksaray, Malatya, Manisa,
Denizli, Afyon, Bolu, Gebze,
Yozgat, Sivas, Erzurum, Denizli,
Uşak, Muğla, Aydın, Isparta,
Kırıkkale, Zonguldak and
Eskişehir.
In 2012, BCC began to offer its
services to TED Ankara College,
one of the biggest foundation
schools in Turkey. Bilintur
Catering Centre only works
with well-known, leading food
suppliers.
Responding to Industry and
Customer Demands Rapidly
In recent years, the sector
has shown a rapid increase in
demand, especially for onsite dining services, which
subsequently led to market
expansion. On the other hand,
the market became more
competitive and price-oriented
with more conscious customers
who demand consistently
high quality and have higher
expectations. Therefore, making
a difference is more important
now than ever before.
As the first company in the
sector to closely follow and
implement the latest scientific
and technological innovations,
Bilintur Catering Centre has
become a distinguished brand
with its ability to develop quick
solutions as well as customeroriented approach, focus on
creativity and corporate identity.
Wide Horizons for the Future
Bilintur Catering Centre
undertakes all necessary
efforts to adapt itself to the
developments in the sector and
the competitive environment,
and strives to gain the highest
possible share from the
expanding market.
Bilintur Catering Centre’s
production facilities
utilize state-of-the-art
equipment.
• Business Registration
Certificate from the
Directorate of Food,
Agriculture and Livestock
Management System
Certification
Management System
Certification
• TS 18001: 2008 Occupational
Health and Safety
Management System
Certification
• ISO 22000 Food Safety
Management System
Certification
Adding Value to Food and
Beverage Culture
The customer portfolio of
Bilintur Catering Centre
consists of Turkey’s leading
industrial corporations, public
agencies, private schools,
universities and hospitals.
49
Services / Catering
Bilintur Culture, Tourism, Investment,
Food, Stock Farming, Machinery and Trade
Bilintur has created some distinguished
brands in a very short time by combining
culinary tastes and food and beverage habits.
Bilintur was established
in 1988 to generate
resources for
supporting Bilkent
University’s scientific
research programs and
publications, art and
cultural activities, and
development.
Bilintur was established in
1988 to generate resources
for supporting Bilkent
University’s scientific research
programs and publications,
art and cultural activities, and
development.
Bilintur has created some
distinguished brands in a
very short time by combining
culinary tastes and food
and beverage habits that go
back centuries with modern
technologies, and by upgrading
its products in accordance
with the changing needs of
customers. The Company also
stands out with its business
culture.
In order to ensure that museum
retailing services reflect the
ambiance of the places in
which they are offered, in 2012,
Bilintur started to produce
sherbets, fruit-based drinks
and Turkish coffee in Istanbul.
With this initiative, the Company
aims to introduce Turkey’s
traditional drinks – sherbet and
Turkish coffee -, and rich variety
of fruits, the treasures of our
country, to the world.
50
The Company produces
Ottoman (Tamarind) sherbet,
Cornelian Cherry, Poppy and
Rose sherbets under the
brand name “Zaden”, Turkish
coffee under the brand name
“Pingan”, and fruit purees, fruit
juice concentrates, and fruit
and flower-flavored lemonades
under the brand names “Fruitful
Anatolia”, “Bereketli Anadolu”
and “Mash”.
Always using natural
ingredients such as rare spices,
and fruits from regions that
are famous for their fresh
produce, such as Merzifon’s
cornelian cherry, Bozcaada’s
poppy, Bodrum’s tangerine and
etc., Bilintur has drawn a lot of
attention and admiration both
in Turkey and overseas. As a
result, the Company expanded
into new business areas and
has recently started exporting
fruit juice with organic bottling
certification.
Thanks to its experience in
food and beverage industry as
well as in retailing, Bilintur
won the operating rights of
the commercial facilities at
Vialand Theme Park, the first
theme park in Turkey. Shortly
afterwards, the Company
opened and began operating
22 souvenir shops, cafes and
restaurants inside the park.
Looking Ahead to a Productive
Future
Bilintur aims to further increase
its productivity and profitability,
expand its product line, diversify
its sales channels, and increase
brand awareness and customer
loyalty.
The Company is currently
in negotiations to obtain
the operating rights of the
commercial facilities in new
theme parks that will open in
Turkey and overseas.
• Business Registration
Certificate from the
Directorate of Food,
Agriculture and Livestock
• Ecocert Certification for
Organic Fruit Juice Bottling
• ISO 22000 Food Safety
Management System
Certification
Services / Private Security
Tepe Defense and Security provides
security services to more than 300
corporate customers across the country.
Levent Güler
Tepe Defense and Security CEO
was established in 1993 under
Bilkent Holding to provide
safety and security services to
the Holding and its companies,
and became an incorporated
company in 1997. Tepe Defense
and Security undertakes an
important responsibility “ensuring the safety of life
and property” -, and since its
inception, the Company has
given top priority to quality
in order to exceed customer
expectations.
With its experienced and
dynamic team, Tepe Defense
and Security provides the
following services from its
modern headquarters:
• Private security,
• RSO (Recognized Security
Organization) consulting
services to ships and ports,
• Secure transportation of
valuable documents and cash,
• Security training services
provided in collaboration
with Private Security Training
Institutions.
Since its inception, Tepe
Defense and Security
has given top priority to
quality in order to exceed
customer expectations.
51
To that end, Tepe
Defense and Security
has undertaken security
assessments and
prepared security plans
for 100 port facilities, and
issued “International Ship
Safety Certificates” to
94 vessels. Additionally,
the Company provides
consulting services to
65 port facilities.
52
Complete Security across the
Country
Headquartered in Ankara, the
Company has regional offices
in Istanbul, Izmir, Antalya and
Adana, and representative
offices in Bursa, Eskişehir,
Trabzon, Samsun, Erzurum and
Diyarbakır.
Customer Base Consisting
of the Largest Companies in
Turkey
The primary objective of Tepe
Defense and Security is to
achieve profitability, growth
and unconditional customer
satisfaction. The Company
provides security services
to more than 300 corporate
customers across the country.
Safe Navigation at Open Seas
Under the authority of
the Turkish Ministry of
Transport, Maritime Affairs
and Communications, Tepe
Defense and Security provides
ROS (Recognized Security
Organization) consulting
services to ensure that the
International Ship and Port
Facility Security (ISPS) Code
is effectively implemented
by Turkish-flag vessels and
port facilities. The ISPS Code
is a comprehensive set of
measures for detecting security
threats and taking preventative
measures against security
incidents affecting ships or port
facilities around the world.
To that end, Tepe Defense
and Security has undertaken
security assessments and
prepared security plans for
100 port facilities, and issued
“International Ship Safety
Certificates” to 94 vessels.
Additionally, the Company
provides consulting services to
65 port facilities.
Projects Inspected 24/7
Giving high priority to project
inspections, Tepe Defense and
Security offers its customers
online inspection reports via
the Tepe Process Management
System. With its inspection
team, the Company’s conducts
regular night inspections at
customers’ facilities across
the country, and shares the
inspection results with its
customers in a transparent
manner.
Corporate Efforts for
Increasing Productivity
With the purpose of increasing
productivity in all of its
business processes, in 2008,
implemented a project for
designing and improving
business processes and
for creating an effective
organizational structure.
Additionally, the Company
has been implementing an
Enterprise Resource Planning
(ERP) project since 2009 in
order to improve its business
processes, and mainly financial
management, through
automation. In terms of human
resources management, the
Company is currently in the
process of developing a system
for evaluating and measuring
corporate and individual
performance.
• Kariyer.net, Respect for
Humans Award, 2006 - 2008 2009 - 2010 - 2011 - 2012
• TSE (Turkish Standards
Institution), Service
Compliance Certificate
• Turkish Ministry of Transport,
Maritime Affairs and
Communications, RSO
Authorization Certificates (for
ship and port facility security)
• Private Security License
The Responsibility of Meeting
a Basic Human Need
With its experienced security
staff, Tepe Defense and
Security provides private
security services to several
banks, business and shopping
centers, universities, factories,
port facilities, and housing
complexes across the country.
53
Tepe Security
Tepe Security ranks second in the
sector in terms of the number of
subscribers.
Tepe Güvenlik A.Ş. (Tepe
Security) was established in
2011. In 2012, Alarm Monitoring
Services, which was established
in 1992 under Tepe Savunma
ve Güvenlik Sistemleri Sanayi
A.Ş. (Tepe Defense and Security
Systems) to provide private
security services to Bilkent
Holding companies, was
partially transferred to Tepe
Security and started to run its
operations under a separate
entity.
Tepe Security offers electronic
security solutions and alarm
systems to individuals and
corporations, and provides
nationwide services through its
Alarm Monitoring Center. In the
last two years, the Company
expanded its customer base
rapidly, reaching more than
30 thousand customers. The
electronic security industry is
largely made up of companies
that implement a sales-oriented
business model. Tepe Security
is one of the two companies
that serve a wide geographic
area and ranks second in the
sector in terms of the number
of subscribers. The Company
54
Tepe Security is looking
ahead to the future with
the vision of “becoming
a global player with
its electronic security
and alarm monitoring
services”.
entered 2014 with an ambitious
growth target.
Tepe Security is fully aware of
its responsibilities towards the
environment, society and its
employees, and has a leading
position in the security industry
in terms of technological
capabilities and superior quality.
In accordance with its corporate
policy, Tepe Security strives to
offer its customers high quality
services that exceed their
expectations. Accordingly, the
Company aims to:
• Lower costs by establishing
collaborative relationships
with product and service
suppliers in a way to ensure
quality assurance,
• Increase productivity and
profitability,
• Achieve better performance
by running business
operations in a more
systematic and coordinated
manner.
As a fundamental principle,
Tepe Security is committed to
compliance with the quality
management system and all
applicable laws in all of its
operations.
In 2006, before the operations of
the Alarm Monitoring Company
were reorganized under Tepe
Security, the Company won
the PTT (National Post and
Telegraph Directorate of
Turkey) tender and provided
alarm system installation
and monitoring services to
PTT’s 3,318 central offices and
branches in 81 cities. With
that, the Company took a big
step towards becoming one the
largest companies in the sector.
Tepe Security became a wellknown brand across the country
after running a sales campaign
to promote its Alarm Monitoring
Services and alarm systems
within the framework of the
collaboration agreement signed
with Türk Telekom in 2010.
Tepe Security offers its
customers the most suitable
electronic security solutions
to meet their expectations by
combining different brands and
models of equipment, and thus
creating a balance between
investments and operating
expenses. Tepe Security has
business relationships with
multinational companies such
as GE (General Electric-USA),
DSC (Digital Security ControlsCanada), LG, AVIGLION,
SAMSUNG, PARADOX,
either directly or through its
distributors in Turkey.
Initiatives that Make a
Difference in the Industry
Having established the first
dual Alarm Monitoring Center
in Turkey in 2006, Tepe Security
has some very important
competitive advantages, such
as:
• Maintaining high levels of
customer satisfaction,
•Pricing,
• Providing remote access
without having to go to the
house or the office whenever
an emergency situation
arises.
Maintaining a service quality
superior to that delivered by
competitors - in terms of both
employees and customers – is
a top priority for the Company.
To date, no lawsuits have been
filed against the Company
with regards to these policies.
According to survey results,
customer satisfaction with
alarm monitoring services
stands at 98%.
Doing Everything to Ensure
Maximum Service Quality
Tepe Security runs its
operations in compliance
with ISO 9001 and ISO 10002
standards, and thanks to its
technology infrastructure,
the Company is fully capable
of achieving its growth
targets. Tepe Security has
already identified its business
processes in accordance with
these standards, and set and
began implementing its goals
according to the process
criteria within the framework
of continuous improvement. To
that end, the Company:
• Documented all processes
and tasks for close
monitoring.
• Achieved effective and
continuous monitoring.
• Integrated ERP (Microsoft
Navision) and CRM (Microsoft)
applications into its business
operations.
• Organizes training programs
during both the recruitment
phase and interim periods in
order to improve employee
productivity.
• Performs corporate risk
analyses and provides OHS
training to its employees on a
regular basis, as required by
law.
• Provides “Personal Protective
Equipment” to its employees,
especially those working in
the field.
• Closely follows all OHS
legislation within the
framework of customer
expectations and corporate
operations.
• Receives consulting services
from a professional company
in order to ensure healthy
functioning of the process.
Compliance Certificate (Alarm
Monitoring Services)
(Electronic Security Services)
• Turkish Ministry of Industry,
After-sales Services
Compliance Certificate (Alarm
Monitoring and Electronic
Security Services)
• Private Security Operator
License
• Alarm Monitoring Operator
License
Tepe Security is a member of
the Confederation of European
Security Services (CoESS).
Thanks to Tepe Security,
Everyone Feels Safe
Tepe Security is looking ahead
to the future with the vision of
“becoming a global player with
its electronic security and alarm
monitoring services”.
55
Tepe Service and Management
Tepe Servis integrated facility
management utilizes expert staff,
and provides high-quality monitoring
services.
Established in 2008, Tepe
Service and Management is
engaged in integrated facility
management.
Tepe Servis integrated facility
management is a management
process that is used for:
• Determining service needs,
• Following technology
developments,
• Creating rational recruitment
models and flexible
applications for different
needs and budgets,
• Planning and implementing
coordination efforts for
organizations, and
• Specializes in international
and national laws, regulations
and standards related
to service management
(including, technical
maintenance standards,
cleaning standards,
occupational health and
safety standards, emergency
action plans, and apartment
ownership practices such as
fee collections), and
• Utilizes expert staff, and
provides high-quality
monitoring services.
56
With its knowhow and
experience, Tepe Servis
offers a wide range
of services including
cleaning, security, technical
maintenance, landscape
maintenance and office
support to help corporations
minimize their costs and
create better environments.
Thanks to Tepe Servis,
Everything Goes Smoothly
With its knowhow and
experience, Tepe Servis offers a
wide range of services including
cleaning, security, technical
maintenance and office support
to help corporations minimize
their costs and create better
environments.
Management of these services
is provided by Tepe Service
and Management. In terms of
private security services, the
Company works in collaboration
with Tepe Defense and Security
Systems, a leading company,
which for many years has
been providing high-quality
security services to public and
private corporations under the
license it has obtained from
the Turkish Ministry of Interior
in accordance with the “Law
No. 5188 on Private Security
Services”.
Tepe Call Center
Tepe Call Center was
established in 2010 by Tepe
Servis in order to manage
customer satisfaction, acquire
new customers, respond to
customer demands related
to products and services, and
resolve customer complaints.
Thanks to its high-quality
services, Tepe Call Center
became a distinguished
and reliable organization
in a very short time. Since
its establishment, the Call
Center has utilized technology
effectively, supported the
professional development of
its ever-growing staff, and kept
up with the innovations in the
sector.
In 2013, the Call Centers
Association of Turkey awarded
Tepe Call Center with the
“EN15838: 2009 Customer
Contact Centers Service
Certificate”, which is issued by
The European Committee for
Standardization (CEN).
Tepe Call Center aims to:
• Acting as a strategic business
partner to its customers,
• Manage all customer service
channels,
• Create customer satisfaction,
loyalty and value,
• Create new revenue sources
for customers through salesoriented projects.
While developing call center
solutions for its customers,
Tepe Call Center also offers
operational support services,
such as outsourcing and
consulting. With its experienced
and expert staff, Tepe Call
Center operates in two
locations: Ankara and Trabzon.
Shortly after its establishment,
Tepe Call Center has begun
serving major national
companies such as
Enerjisa and İDO.
Offering its customers
professional services that
are supported with the latest
technologies and are in
compliance with ISO 9001, ISO
10002 and TS 15838 standards,
Tepe Call Center takes steady
steps towards growth with the
aim of becoming a leading
organization in its sector.
Tepe Servis Card
Tepe Service and Management
offers Tepe Servis Card to the
employees of private and public
corporations. Tepe Servis Card
is a fast, reliable and practical
solution for purchasing food
and groceries. Thanks to the
advantages and convenience
offered by the Smart Card
Technology, customers can keep
track of user accounts.
(Cleaning Services)
• ISO 10002 Customer
Satisfaction Management
• TS 15388 Customer Contact
Centers Service Standards
Certification
While developing
call center solutions
for its customers,
Tepe Call Center also
offers operational
support services, such
as outsourcing and
consulting.
Focus on Your Business and
Leave Service Management to
the Expert
Profitability, growth and high
customer satisfaction are the
primary objectives of Tepe
Servis, one of the youngest
companies in the sector offering
a wide range of services such
as cleaning, security, technical
maintenance and office support.
While developing call center
solutions for its customers,
Tepe Call Center also offers
operational support services,
such as outsourcing and
consulting.
57
Services / Sports Center
Activities for children have
an important place at Sports
International.
Established in 1993, Sports
International introduced the
concept of professional fitness
and sports center management
to Turkey. Since 1995, Sports
International has been the
pioneer of innovation and quality
in sports and healthy living.
Always aiming to achieve high
levels of member satisfaction,
the Company continues to offer
high-quality services with its
state-of-the art facilities and
friendly, expert staff.
Sports International opened its
Bilkent-Ankara facility in 1995,
Mavişehir-Izmir and Ataköy
Marina-Istanbul facilities in
1998, Şişli Elit ResidenceIstanbul facility in 2001, KadıköyIstanbul facility in 2004, Mersin
Marina facility in 2011, and
Sinpaş GYO Bosphorus facility
in 2012. Work is underway
on Sinpaş Altınoran, which is
scheduled to open in 2015.
Sports Awareness for All Ages
Knowing that human capital is
the most valuable of all, Sports
International doesn’t only invest
in its facilities, but also in people.
The Company offers all types
58
serves its members with
35 tennis courts (9 indoor,
26 outdoor), 8 squash
courts, 18 swimming pools
and kids’ pools on 67,467
square meters of indoor
space and 126,200 square
meters of outdoor space.
of sports activities required for
good health at its facilities that
have a modern, well-equipped
infrastructure and are backed up
with friendly, professional staff.
Activities for children have
an important place at Sports
International. At the children’s
center, toys, videos, games as
well as tennis, swimming and
volleyball lessons, and Pilates,
yoga and gymnastics training
are provided to children in 0-5
and 6-12 age groups in order to
teach them exercise habits. All of
these activities, which are aimed
at supporting children’s physical
development and strengthening
team spirit, are carried out
under the supervision of
experienced trainers.
Physical Activity is an Integral
Part of a Healthy Lifestyle
All shopping centers and
housing projects completed in
recent years feature a fitness
club/center, and this indicates
how rapidly the sector is growing
in Turkey.
According to the results of
industry surveys, there are over
400 small and medium scale
sports clubs only in Istanbul,
and 25% of these clubs opened
in the last one to two years. On
the other hand, as competition
increases, profitability declines.
Despite the contraction,
fluctuations and unfavorable
developments in the world
economy and therefore in Turkey,
Sports International maintained
steady growth in line with the
sports industry’s growth.
The Favorite Stamping Ground
of People Who Wants to Stay Fit
Sports International serves
its members with 35 tennis
courts (9 indoor, 26 outdoor), 8
squash courts, 18 swimming
pools and kids’ pools on 67,467
square meters of indoor space
and 126,200 square meters of
outdoor space.
Services /Technopark
Bilkent Cyberpark - Ankara Technology
Development Zone
Bilkent Cyberpark is the first and the
largest Technology Development Zone
established by a foundation university.
new resources for them, Bilkent
Cyberpark provides technopark
services to companies that
plan to engage in advanced
technologies and software
development.
Canan Çakmakcı
Cyberpark General Manager
Bilkent Cyberpark (Ankara
Technology Development
Zone) was built in 2001 by
Bilkent University and Bilkent
Holding. Bilkent Cyberpark
is rapidly turning into a
center for information and
communication technologies,
space technologies and more
advanced technologies.
In order to help its stakeholders
use their existing resources
more efficiently or to generate
Bilkent Cyberpark establishes
mechanisms to bring together
local and foreign companies
engaged in advanced
technologies and help them
create a synergy between
themselves and universities.
Through its incubation center,
entrepreneurship programs and
technology transfer services;
Bilkent Cyberpark encourages
the establishment of new
companies with the potential to
develop such technologies and
also the growth of existing small
businesses.
Bilkent Cyberpark:
• is the first and the largest
Technology Development
Zone established by a
foundation university.
• owns the first private
incubation center established
for technology-based
companies in Turkey.
• is the first Technology
Development Zone in Turkey
to obtain the ISO 9001
certification.
• has the largest
nanotechnology laboratories
in Turkey and the leading
research centers under its
roof.
• hosts several multinational
and Turkish companies
that are the leaders in their
respective industries, such as
Karel, Roketsan, STM, Logo,
Meteksan Defense, Microsoft
and Ericsson.
• is one of the biggest
technoparks in Turkey in
terms of the total number
of R&D employees and
companies it hosts.
• Host of AB MikroNano A.Ş.,
an Aselsan and Bilkent
University spin-off, which
will serve as a role model
for the commercialization of
university-based research in
Turkey.
• Organizer of the Applied
Technology Transfer Program
(UTTP), the first and only
occupational certification
program in Turkey, which was
launched to develop qualified
human resources in the area
of technology transfer, where
a large gap exists in Turkey.
• Publisher of CYBERSPOT,
the first and the most
comprehensive Technopark
magazine in Turkey.
59
Services /Technopark
Bilkent Cyberpark - Ankara Technology
Development Zone
Incentives and Support for
Young Entrepreneurs
In order to encourage fresh
graduates to entrepreneurship,
Bilkent Cyberpark allocates
office space at its Incubation
Center to about 60 young
companies each year, and
undertakes initiatives to
meet their needs by closely
monitoring their growth and
development. In addition,
Bilkent Cyberpark Workshop
provides open office space to
technology-based entrepreneurs
and it is the first and only
Incubation Center in Ankara
to provide open office space to
all entrepreneurs, independent
of the industry, at the most
reasonable prices.
Bilkent Cyberpark runs its
operations in 13 buildings
spread across 39 hectares of
land with total covered space
of 102,117 square meters.
These buildings feature indoor
and outdoor parking garages,
heating-cooling systems,
Internet infrastructure, passcard systems, generators
operating at 100% capacity, lifts
and fire detection systems.
While further improving its
state-of-the-art technopark
infrastructure and buildings,
Bilkent Cyberpark also provides:
• Office space, equipment
and consulting services
at reasonable prices to
entrepreneurs, who have
bright ideas, as well as
newly established small
businesses at its Technology
Incubation Center and Bilkent
60
Cyberpark Workshop in order
to encourage technology
entrepreneurship,
• Training programs and
special events on various
topics such as business
development, marketing,
accessing financial resources,
public accounting, accounting,
brands and patents, business
law and human resources,
• Consulting and support
services related to Technology
Commercialization and
Intellectual Property Rights
through Bilkent Cyberpark
Technology Transfer Office,
• Human resources support
and internship programs
between Cyberpark
companies and the academic
staff and students of Bilkent
University,
• Marketing support to
Cyberpark companies through
trade shows, events, print and
social media,
• Free software licenses to
companies aged between 0
and 5 years,
• Financing opportunities by
introducing companies that
are in search of funding
sources with investors,
business angels and venture
capitalists,
• Mentor matching services to
companies that have growth
potential,
• Micro-capital grants
and support services to
startup companies and
operational services such
as Internet connection and
communications, high-quality
infrastructure, cleaning,
security, and also restaurant/
cafe/catering and banking
services (ATM).
Bilkent Cyberpark shares its
knowhow and resources with
newly established technoparks
in order to reduce Turkey’s
dependence on advanced foreign
technologies. To that end,
Bilkent Cyberpark participated
as a founding partner in the
establishment of Gaziantep and
Erciyes Technoparks.
Management System
Certification - Technopark
Management Services - 2011
Science and Technology of the
Future is Built
Bilkent Cyberpark’s mission
is to “serve as an effective and
leading technopark that enables
all technology initiatives that
can create value for the future,
contributes to the development
of science and technology in
the country, and that carries out
world-class pioneering R&D
activities.”
Services / Energy
Bilenerji
Bilenerji is among the first
companies in Turkey to generate
electricity using natural gas.
Bilenerji was established in
1993 to provide uninterrupted
electric power to Bilkent
University and Bilkent Holding
companies. The Company
started its operations in 1994,
initially with a capacity of 4.5
MW. After the commissioning
of the combined cycle unit,
which consists of a Rolls-Royce
gas turbine and Allen Steam
turbine, the Company’s total
installed capacity reached 36.5
MW in 2001.
Onur Uğurlu
Bilenerji Deputy General
Manager
Bilenerji generates electricity
and steam, as a by-product,
and the Company’s primary
objective is to supply Bilkent
University and Bilkent Holding
companies with uninterrupted
electric power and also steam
for heating purposes. However,
the Company plans to make
new investments if suitable
projects are developed.
A Private Company in the
Electric Power Industry
Bilenerji is among the first
companies in Turkey to
generate electricity using
natural gas. The Company also
serves as a unique model in
terms of generating electricity
on a university’s campus and
supplying uninterrupted electric
power.
Until July 2009, Bilenerji has
generated electricity under an
auto producer group license,
and in August 2009, the
Company started to operate
under a production license
in accordance with the new
legislation.
As of year-end 2014, the
domestic supply of companies
that generate electricity from
natural gas amounted to 21,476
MW (in terms of installed
capacity). Of this total capacity,
3,779 MW is generated by EÜAŞ,
a state-owned company. The
private sector accounts for the
remaining installed capacity of
17,697 MW.
A Successful Year
Due to technological
developments, population
growth and increasing
consumption, energy demand
is rising not only in Turkey, but
also worldwide. As Turkey’s
energy consumption increases
at an average annual rate of 8%,
energy investments are gaining
momentum accordingly.
Bilenerji’s combined cycle
unit, which makes up the total
installed capacity of 36.5 MW,
consists of a Man Taurus-60
Gas Turbine (4.5 MW), RollsRoyce Gas Turbine (24 MW)
and Allen Steam Turbine (8
MW). Operating only in Ankara,
the Company sells its excess
power to the Market Financial
Settlement Center, which is
controlled by Türkiye Elektrik
İletim A.Ş. (Turkish Electricity
Transmission Company). In
2014, Bilenerji generated a total
of 69,410,000 kilowatt-hours of
electricity and 83,479 tons of
steam.
The most distinguishing
feature of Bilenerji is that it
is a combined cycle power
plant. With this system, waste
heat from gas turbines can
be used to generate steam,
which is then used by factories
for processing and heating
purposes, resulting in energy
efficiency.
61
Services / Defense
Meteksan Defense
Biggest Support to National
Defense
Meteksan Defense was
established in 2006 to
coordinate and gather the
projects and activities of high
technology companies of Bilkent
Holding that are developed for
the defense industry under
one roof. Today, the Company
operates in several areas
including Underwater Acoustic
Programme, Early Warning
Programme, Communication
Systems Programme and
simulators.
Murat Erciyes
Meteksan Defense
General Manager
Managing a matrix organization,
Meteksan Defense aims
for high productivity in all
business areas. The Company’s
capabilities include:
• RF Microwave Electronic
Systems Engineering
• Underwater Acoustic Systems
Engineering
• Electro-Optical Systems
Engineering
• RF Microwave Design
• Electromagnetic Design
• Electronics Design
• Electro-acoustic Design
• Hardware Testing
• Mechanical Testing
•Equipment
• Electro-Optical Design
• Embedded System Design
• Software Development
• Numerical Design
• Platform Integration,
Configuration
• Production and Production
Planning
With its delivery performance,
technological capabilities and
corporate structure, Meteksan
Defense is one of the most
reliable companies in the
Turkish defense industry.
62
Synergy Arising from
University-Industry
Collaboration
Meteksan Defense has rapidly
established its infrastructure in
all business areas in order to
achieve its vision of becoming
a leading technology center in
Turkey. Acting in accordance
with the corporate values and
goals of Bilkent University,
the Company has taken some
major steps towards becoming
a long-term solution partner
to the Turkish Armed Forces in
the area of advanced technology
products. Taking maximum
advantage of university-industry
collaborations, Meteksan
Defense aims to put advanced
technologies from around the
world to the service of the
Turkish Armed Forces by using
domestic sources.
Center of Excellence in
Underwater Acoustics
On May 29, 2009, Meteksan
Defense was designated as
the “Center of Excellence in
Underwater Acoustics” by
Turkey’s Undersecretariat for
Defense Industries, a first-ofits-kind initiative in Turkey. The
Company has assumed the
duties and responsibilities of
being a Center of Excellence,
and is committed to advancing
Turkey’s technological
capabilities in this area with its
infrastructure and knowhow and
also through partnerships and
projects.
The Company’s operations in
the field of millimeter wave
technology and efforts to
develop a Fire-Control Radar
– a rare technology around
the world - through the use
of domestic sources, are also
unequaled in Turkey. In addition,
the Company has designed
and manufactured a unique
RF Data Link unit and a spiral
antenna mounted in the body
of a missile, for the first time in
Turkey.
Increasing Competition in the
Defense Industry
While maintaining some of
its basic characteristics, the
defense industry has been
undergoing some major
changes in recent years.
Products, which previously were
manufactured individually, are
being replaced by systems that
integrate these products. In
order to minimize dependence
on foreign products, countries
are forced to develop and
manufacture a wide array
of products domestically by
transferring significant amounts
of financial resources. Due to
shortening product life cycles,
developing new technologies
based on innovation and
creativity is becoming a
prerequisite for competing in
global markets.
Because of its strategically
important location, Turkey must
have the power to deter all
kinds of threats and maintain
stability in the region. Therefore,
the Turkish Armed Forces need
to have powerful and up-todate weapons and equipment.
Also, considering the fact that
the share of electronic warfare
products in military weapons
and equipment is increasing,
it is expected that the demand
for military equipment will
continue to rise accordingly.
Hence, R&D activities and longterm investment policies are
becoming ever more important
in the industry. While the global
financial crisis has affected the
entire country, it didn’t cause
a decline in defense revenues,
and according to SaSad data,
exports increased by 16%.
In light of these developments
and data, Meteksan Defense
gives top priority to R&D
activities in order to further
improve the software and
hardware technologies in
Turkey. The most distinctive
competitive advantage of the
Company is its successful
performance in RF, microwave
and millimeter wave
technologies. Over the past
three years, the Company
has established a powerful
infrastructure, especially
in terms of personnel and
laboratories. Being a subsidiary
of Bilkent University, Meteksan
Defense also sets a good
example in the sector with the
initiatives it undertakes within
the framework of universityindustry collaboration. This
is another factor that sets
Meteksan Defense apart from
its competitors.
Meteksan Defense’s Industry
Presence and a Look into the
Future
The systems, subsystems
and equipment developed by
Meteksan Defense are present
in more than twenty platforms.
Meteksan Defense is Turkey’s
leading company in underwater
acoustic systems, and a major
supplier of ammunition data
link products. With its firecontrol radar, the Company will
become a program partner in
the Attack Helicopter project,
and also in the Milgem (National
Ship) project with its sonar
systems.
Another important initiative
undertaken by the company in
2014 was the launch of Retinar
PTR®, an area surveillance
radar developed as a readyto-use commercial product.
Meteksan Defense turned its
know-how and experience
in millimeter-wave radar
technology into a new product,
the Retinar PTR®. This is the
first product in the Retinar®
portfolio and also marks a
first step and a milestone for
Meteksan Defense on its way
to becoming a product-focused
company.
Biggest Support to National
Defense
Meteksan Defense undertakes
technology focused critical
projects in order to meet the
needs of the Turkish Armed
Forces.
Meteksan Defense
undertakes technology
focused critical projects
in order to meet the
needs of the Turkish
Armed Forces.
• The Ministry of National
Defense, Undersecretariat for
Defense Industries, Quality
• TS EN ISO 9001: 2008
Certification
• CMMI Level 3 Certification
• Facility Security Certification
• 2012 Defense Industry Special
Award
63
Services / Insurance
Bilsigorta
Today, Bilsigorta is among the most
reputable and well-known insurance
brokerage companies in Turkey.
Hamit Torunoğlu
Bilsigorta Deputy General
Manager
Bilsigorta was established in
1989 to serve Bilkent Holding
companies and their employees,
and it is one of the oldest
companies of the Holding. The
primary objective of Bilsigorta
is to meet the insurance needs
of Bilkent University and
Bilkent Holding companies and
their employees by offering
the best prices and coverage.
In accordance with the
management decision in 2005,
the Company began commercial
operations outside the Holding
as well.
Since then, Bilsigorta has
successfully provided insurance
solutions to numerous
companies both in Turkey and
overseas in a professional
manner. Today, Bilsigorta is
among the most reputable
and well-known insurance
brokerage companies in Turkey.
Expanding its service network
steadily, Bilsigorta continues to
strengthen its position in the
sector by offering high-quality,
reliable services and acting as a
broker for insurance companies,
all of which are experts in their
respective fields.
64
Bilsigorta has maintained
steady growth by leveraging
its competitive advantages
correctly. The most important
competitive advantage of
Bilsigorta is that it acts
as a broker for leading
insurance companies. Hence,
the Company can offer its
customers various price and
policy options, and meet all
types of customer demands.
Bilsigorta has vastly surpassed
the industry average growth
rate in the last three years by
implementing the correct sales,
marketing and competitive
strategies.
Bilsigorta has set out with
the mission of creating loyal
customers and delivering
contemporary, reliable services
by developing solutions geared
towards the changing needs of
individuals and corporations.
In line with its financial growth,
the Company plans to expand
its service network by opening
new branches.
Services / Occupational Health and Safety
Tepe Occupational Health and Safety
Safety aims to minimize workplace
accidents and occupational
diseases among employees.
Tepe Occupational Health
and Safety has been
authorized by the Turkish
Ministry of Labor and
Social Security to operate
in Ankara, Kocaeli and
surrounding cities.
Safety was established on April
12, 2013 to provide occupational
health and safety services to
Bilkent Holding companies
“Law No. 6331 on Occupational
Health and Safety”.
The Company’s strategic priority
is to minimize the occupational
health and safety related costs
and risks for Bilkent Holding
companies and stakeholders,
and to derive maximum benefit.
The Company aims to minimize
workplace accidents and
occupational diseases, and
become an exemplary company
that maintains workplace safety
and job satisfaction among
employees at the highest level
by further strengthening its
financial structure.
Tepe Occupational Health
and Safety will be serving 18
thousand employees of Bilkent
Holding companies, “including
Bilkent University”. Further, it is
the only “Common Health and
Safety Unit” in Turkey, operating
under a Holding. One of the
primary goals is to strengthen
the Company’s operational and
financial systems.
Responsible for Ensuring the
Safety of 18,000 People
Safety has been authorized
by the Turkish Ministry of
Labor and Social Security to
operate in Ankara, Kocaeli and
surrounding cities.
65
Affiliates
TAV Airports Holding
TAV Airports Holding runs its operations with
over 24 thousand employees spread across
three continents, and in accordance with its
goals and principles.
reorganized under two separate
holding companies: TAV Airports
Holding (TAV Airports) and TAV
Investment Holding. TAV Airports
held its initial public offering
on February 23, 2007, and the
Holding’s shares are traded on
Borsa Istanbul with the ticker
symbol “TAVHL”.
TAV Airports, among
the world’s leading
airport operators, is
currently operating
Istanbul Atatürk, Ankara
Esenboğa, Izmir Adnan
Menderes, Milas Bodrum
and Alanya Gazipaşa
airports in Turkey.
TAV Airports was established in
1997 in Istanbul as a joint venture
of Bilkent Holding and Akfen
Holding.
The agreement concerning the
sale of 38% of TAV Airports’
shares to Aéroports de Paris
Group for US$ 874 million was
signed on March 11, 2012, the
sale was finalized on May 16,
2012, following the fulfillment
of preconditions set forth in the
share purchase agreement. Tepe
and Akfen Groups own an 8.1%
stake in TAV Airports, and about
40% of the Company’s shares are
traded on Borsa Istanbul.
66
One year after its inception,
TAV Airports won the tender
for the construction of Istanbul
Atatürk Airport International
Terminal, completed the project
in just two years and opened
the new terminal in 2000. After
the completion of this project,
which is among the world’s first
examples of implementing the
“build-operate-transfer” model
in airport operations and reflects
the modern face of Turkey, the
Holding transferred its knowhow, experience and creativity to
other projects.
With its highly qualified workforce
and advanced technology, TAV
Airports is a global brand in the
airport construction industry as
well as airport operations, which
is a totally new business area.
For People, Together With
People
In order to add to its list of
achievements by representing
Turkey in the best possible
manner, in 2006, the Holding
underwent a restructuring in
accordance with its strategic
goals. As a result, “operation”
and “construction” activities were
Millions of Passengers across
Three Continents in 10 Years
TAV Airports, among the world’s
leading airport operators, is
currently operating Istanbul
Atatürk, Ankara Esenboğa, Izmir
Adnan Menderes, Milas Bodrum
and Alanya Gazipaşa airports
in Turkey; Batumi and Tbilisi
airports in Georgia, Monastir and
Enfidha-Hammamet airports in
Tunisia; Skopje, Ohrid airports in
Macedonia and Medina Airport in
Saudi Arabia and the Company
manage the operation in Zagreb
Airport in Croatia. Additionally,
TAV Airports offers a wide range
of airport services, including
duty-free, food & beverage,
ground handling, IT, security and
other management services. To
that end, TAV Airports undertakes
the operation of duty-free, food &
beverage and other commercial
areas at Latvia’s Riga Airport.
Together with its subsidiaries,
the company accommodated
about 743 thousand flights and 95
million passengers in 2014.
According to the 2014 passenger
statistics issued by the State
Airports Authority of Turkey
(DHMI), TAV Airports is the
leading airport operator in
Turkey.
TAV Airports generates 53% of its
consolidated revenue from nonaviation operations. The Holding
offers its customers a unique
travel experience by providing
all types of services that can be
expected from an airport - such
as ground handling, duty free
shops, personalized services,
security and IT - through its
subsidiaries. In the airport
operation business, which
requires the provision of services
on a 24/7 basis, TAV Airports
adheres to the principle of ‘zero
mistakes’. Accordingly, the
Holding serves passengers with
a friendly staff from the parking
garage to the security control
points, from the check-in desks
to the cafeterias, from the freeshops to the boarding gates.
In 2014, the total number of
passengers, who opted for TAVoperated airports, increased
by 14%, reaching 95 million.
According to DHMI’s (State
Airports Authority of Turkey)
passenger statistics, which also
include transfer passengers,
the number of international
passengers at Istanbul Atatürk
Airport increased by 12% in 2014,
reaching 38 million.
While the Holding’s adjusted
earnings, which included
guaranteed passenger income
from Ankara and Izmir airports,
amounted to EUR 903 million in
2013, this figure rose 9% to EUR
983 million in 2014.
The share of aviation revenues
(including ground handling
income and guaranteed
passenger income from Ankara
and Izmir airports) in total
revenue stood at 47%. In 2013,
aviation income accounted for
48% of total revenue.
EBITDA increased by 14% from
EUR 381 million in 2013 to EUR
434 million in 2014 (EBITDA
Margin: 44.1%).
TAV Airports posted a net profit of
EUR 133 million in 2013, and EUR
218 million in 2014 with a 64% of
increase.
With its highly qualified
workforce and advanced
technology, TAV Airports
is a global brand in the
airport construction
industry as well as airport
operations, which is a
totally new business area.
With over 24 thousand employees
spread across three continents,
TAV Airports Holding runs its
operations in accordance with its
goals and principles.
TAV Airports is the leading airport
operator in Turkey.
A Global Brand both in Airport
Construction and Airport
Operations
The primary objective of TAV
Airports is to evolve into a global
company that offers a full range
of integrated services at airports,
which serve thousands of people
every day. The Company aims to
serve 100 million passengers by
the year 2020.
67
Affiliates
In addition to its airport construction projects,
TAV Construction also builds high rises that
require the use of high technology.
TAV Construction has
more than 35,000
employees, and the
total contract value of
the Company’s projects,
completed and ongoing,
has exceeded
US$ 16.7 billion.
Established in 2005, TAV
Investment Holding’s main fields
of activity include construction,
aviation and car park operations.
TAV Yatırım Holding Companies
TAV Tepe Akfen Yatırım İnşaat ve
İşletme A.Ş. (TAV Construction)
TAV Havacılık A.Ş. (TAV Aviation)
Riva İnşaat Turizm Ticaret İşletme
Pazarlama A.Ş. (Riva Construction,
Tourism, Trade and Marketing)
TAV Construction Muscat LLC
TAV Construction Qatar W.L.L.
TAV – Alrajhi LLC
TAV Park Otopark Yatırım ve
İşletmeleri A.Ş. (TAV Car Park
Investments and Operations)
68
TAV Tepe Akfen Vie Yatırım Yapım
ve İşletme A.Ş. was established in
1997 as a joint venture company
to construct the International
Terminal building, parking garage
and other facilities at Istanbul
Atatürk Airport. Back then, the
primary purpose of the Company
was to provide airport construction,
financing, passenger terminal
operation and related consulting
services on a global scale.
Later, the founders of the Company
decided to take advantage of the
rising demand for high-tech,
high-quality airports and the rapid
growth in the aviation and travel
industries in both Turkey and the
rest of the world; and established
TAV Tepe Akfen Yatırım İnşaat ve
İşletme A.Ş. (TAV Construction) as
a separate entity.
TAV Aviation Offers Comfortable
Services
On January 6, 2006, TAV Aviation
completed the licensing process
and obtained authorization
from the Directorate General
of Civil Aviation to commence
air taxi operations. With midsized Raytheon Hawker 800 Xpi
and Cessna Citation Sovereign
business jets, the company serves
the Group’s senior management
and also meets external demand
for commercial flights in the
rapidly growing aviation industry.
TAV Investment Holding’s
Flagship Company: TAV
Construction
With the airport projects it has
developed in Turkey and the region,
TAV Construction has become one
of the industry’s leaders in a very
short time. The company ranked
first and was named the world’s
largest company in the category
of “Airport Construction” on
Engineering News Record (ENR)’s
prestigious annual list.
TAV Construction has more than
35,000 employees, and the total
contract value of the Company’s
projects, completed and ongoing,
has exceeded US$ 16.7 billion.
Projects That Stand Out with
Aesthetic and Functional Appeal
TAV Construction offers the deep
experience it has acquired in
the construction industry to not
only Turkey, but also the entire
world. To that end, the Company
provides consulting services in the
area of airport infrastructure, an
increasingly important need in a
world where distances are closing
more and more. TAV Construction
has a large volume of business
in the Gulf regions. In addition to
its airport construction projects,
the Company also builds high
rises that require the use of high
technology.
TAV Construction has completed
some major construction projects
in the regions where it operates,
such as Istanbul Atatürk and
Ankara Esenboğa Airports,
Izmir Adnan Menderes Airport
International Terminal and the
New Domestic Terminal, and
Alanya Gazipaşa Airport in Turkey;
Passenger Terminal Complex
at Hamad Airport in Doha, the
capital city of Qatar; Tbilisi and
Batumi Airports in Georgia;
Enfidha-Hammamet Airport
in Tunisia, Skopje and Ohrid
Airports in Macedonia; and the
Passenger Terminal 3 at Cairo
Airport in Egypt. TAV Construction’s
ongoing projects include: Abu
Dhabi Airport Midfield Terminal
Complex, Medina Airport, Aircraft
Maintenance Hangars at Jeddah
Airport, Riyadh Airport Terminal 5,
and construction of runways and
infrastructure at Muscat Airport.
In addition to airport construction
projects, TAV Construction is
currently building Marina 101 and
Damac Towers by Paramount highrise buildings, in Dubai and Emaar
Square in Istanbul.
• Turkish Constructional Steel
Association (TUCSA), “İzmir
Adnan Menderes Airport’s New
Domestic Terminal National
Steel Design Award,” 2014
• US Green Building Council
(USGBC), “Medine Prince
Mohammed Bin Abdulaziz
International Airport LEED
GOLD Certificate,” 2014
• Abu Dhabi Emerging Markets
Airports Awards, “The Best
Airport Contractor of the Year,”
2014
• Fortune 500 Magazine, “The
Second Most Admired Company
of Turkey”, 2014
• Sustainable Development
Association (SKD), Izmir Adnan
Menderes Airport, “Innovative
Sustainability Practices,
Environmental Award”, 2013
• Qatar Contractors Forum, “The
Best Contractor of the Year”
Award, 2013
• Capital Magazine, the Second
Most Admired Company, 2013
• The Undersecretariat of the
Prime Ministry for Foreign
Trade, Turkish Contractors
Association, “Successful
Turkish Contractors Award”,
2013
Trade, Turkish Contractors
Association, “Successful
Turkish Contractors Award”,
2009
• British Expertise International
Awards, Consultancy Project
of the Year 2009/10 (Cairo
International Airport Terminal
TB3 Project), 2009
• Yıldız Technical University,
“Education Contributor of the
Year” Award, 2009
Trade, Overseas Contracting
Projects Merit Award, 2008 2009
Trade, Future of Exports Award,
2008
Trade, International Merit
Award, 2007
Trade, Prime Ministry’s 2006
Export Services Award, 2007
With the airport projects
it has developed in Turkey
and the region, TAV
Construction has become
one of the industry’s
leaders in a very short
time. The company
ranked first and was
named the world’s largest
company in the category
of “Airport Construction”
on Engineering
News Record (ENR)’s
prestigious annual list.
Management System
Certification
• ISO 14001: 2004 Environmental
Management System
Certification
• OHSAS 18001: 2007
Occupational Health and
Safety Management System
Certification
TAV Construction sets a unique
example in the sector by closely
following all technological
innovations and developments in
the industry.
69
Affiliates
TAV Construction offers the deep experience it has
acquired in the construction industry to not only
Turkey, but also the entire world.
TAV CONSTRUCTION’S PROJECTS / Completed Projects
Location
Size (US$ Million)
TAV’s Share
(US$ Million)
Times Square Center Shopping Center
UAE
34
34
To Wheed İran School Project
UAE
9
9
Majestic Tower
UAE
43
43
Sulafa Tower
UAE
99
99
Project Title and Scope
Emirates Financial Towers
UAE
119
119
Turkey
398
398
UAE
27
27
Izmir Adnan Menderes Airport International Terminal Building
Turkey
180
180
Ankara Esenboğa Airport International and Domestic Terminals
Turkey
312
312
Istanbul Atatürk International Airport Terminal Building and Multi-storey Car Park
Emirates Airlines A380 Maintenance Hangars Steel Roof Construction Project
Istanbul Atatürk International Airport Renovation Project
Turkey
60
60
Tbilisi International Airport
Georgia
62
43
Batumi International Airport
Georgia
29
20
Izmir Adnan Menderes Airport Domestic Terminal (Additional Works)
Turkey
19
19
Cairo International Airport TB3 Passenger Terminal Building Project
Egypt
490
392
Alanya Gazipaşa International Airport
Turkey
16
16
The New Enfidha International Airport
Tunisia
615
615
Istanbul Atatürk International Airport Trigeneration Project
Turkey
17
17
Istanbul Atatürk International Airport
Skopje Alexander The Great International Airport and Ohrid St. Paul The Apostle International
Airport Renovation Project
The New Enfidha International Airport Fuel Tanks and Trigeneration Projects
Abu Dhabi International Airport Midfield Terminal Complex, Pile Caps and Related Works
Turkey
72
72
Macedonia
111
111
Tunisia
15
15
UAE
63
31
Istanbul Atatürk International Airport 2010 & 2011 Investment Projects
Turkey
51
51
Izmir Adnan Menderes International Airport Domestic Terminal and Extensions
Turkey
365
365
3,206
3,048
TOTAL
70
TAV CONSTRUCTION’S PROJECTS / Ongoing Projects
Project Title and Scope
Marina 101 Hotel & Residences Tower
Damac Towers by Paramount
EMAAR Square North Region Structural Works
EMAAR Square Package 3 – North Tower, Shopping
Center & Car Park
Doha Hamad International Airport Passenger
Terminal and Lounges
The New Tripoli International Airport Terminal
Buildings
The New Sebha International Airport
Muscat International Airport Runways and
Infrastructural Works (MC1)
Prince Mohammad Bin Abdulaziz International
Airport
Abu Dhabi International Airport Midfield Terminal
Complex
Jeddah King Abdulaziz International Airport
Aircraft Maintenance Hangars
Riyad King Khaled International Airport Terminal 5
Saudi Airlines Catering Building
Medine Prince Mohammad Bin Abdulaziz
International Airport Hotel
TOTAL
Location
UAE
UAE
Turkey
Turkey
Contract Date
April 08
September 13
November 13
August.14
TAV’s Share
(US$ Million)
202
312
34
246
Qatar
March 06
1.398
Libyan Civil Aviation Authority
Libyan
August 07
526
Libyan Civil Aviation Authority
Sultanate of Oman, Ministry of
Transport and Communications
General Authority of Civil Aviation
(GACA)
Abu Dhabi Airports Company PJSC
(ADAC)
Saudia Aerospace Engineering
Industries (SAEI)
General Authority of Civil Aviation
Saudi Airlines Catering Company
Medine Airport Hotel Company CJSC
Libyan
Oman
December 08
June 09
115
584
Saudi Arabia
June 12
481
UAE
August 12
986
Saudi Arabia
December 12
306
Saudi Arabia
Saudi Arabia
Saudi Arabia
May. 13
August 14
December 14
199
25
30
Employer
Sheffield Holdings Limited
Damac Star Properties
EMAAR Turkey
EMAAR Turkey
Government of Qatar
5,444
71
Affiliates
Istanbul Fast Ferries (İDO)
İDO closely follows and implements the latest
developments in technology, and has a leading
position in the sector
Holding, Tepe Construction,
Souter Investments and Sera
Real Estate, acquired İDO for
US$ 861 million through a block
sale privatization conducted
Law No. 4046 on Privatization
Practices.
İDO (Istanbul Deniz Otobüsleri
Sanayi ve Ticaret A.Ş.) was
established in 1987 by
the Istanbul Metropolitan
Municipality to help address
the growing traffic problem
in Istanbul and to introduce
a new marine transportation
alternative. Before that,
marine transportation in
Istanbul was provided largely
by Türkiye Deniz İşletmeleri
Şehir Hatları İşletmesi
(Turkish Maritime Lines).
After Istanbul Metropolitan
Municipality founded İstanbul
Ulaşım ve Ticaret A.Ş. (Istanbul
72
Transportation and Trade) in
1987, marine transportation
services attained a higher
quality. In 1988, the name of
İstanbul Ulaşım ve Ticaret A.Ş.
was changed to İDO - İstanbul
Deniz Otobüsleri Sanayi ve
Ticaret A.Ş. (Istanbul Fast
Ferries).
İDO has operated as a
subsidiary of Istanbul
Metropolitan Municipality until
June 16, 2011. On this date,
TASS Denizcilik ve Ulaştırma
Hizmetleri A.Ş. (TASS), a joint
venture company of Akfen
Having started its operations
with only two sea buses in
1987, İDO has become a leading
marine transportation company
not only in Turkey, but also
on a global scale, after being
acquired by TASS Denizcilik
ve Ulaştırma Hizmetleri A.Ş.
(TASS). Today, the Company
provides transportation services
with a large fleet consisting of
24 sea buses, 19 conventional
ferries, 1 passenger motor
and 9 fast ferries, which run
between 35 piers. İDO revamped
the technical infrastructure of
its piers, and the Company’s
sea vessels run on 17 lines,
making an average of 520 trips
daily. Currently, İDO operates
four intercity fast ferry lines,
and two conventional ferry lines
(one local and one intercity). The
Company plans to introduce fast
and high-quality transportation
alternatives in the near future in
order to reduce the burden on
roads in Marmara Region; and
to create high added value for
the Turkish economy.
İDO closely follows and
implements the latest
developments in technology,
and has a leading position in
the sector with its modern, fast
and reliable services. With an
annual transport capacity of
122 million passengers and 12
million vehicles, İDO continues
to lead the sector and maintains
its global leadership position.
Key Developments in 2014:
• On June 16, 2014, passenger
boats began to run between
Kartal and Yalova.
• Pursuant to the Board of
Directors decision to reduce
the number of sea buses in
the fleet, the sea bus service
between Yenikapı and Yalova
was cancelled. In addition,
due to high demand, extra
fast ferry services were
launched on the YenikapıYalova route in 2014.
• It was decided to start an
extra service (at 23:55) on the
Pendik-Yalova route between
November 20, 2014 and
December 31, 2014.
• Regarding the Istanbul
(Kadıköy-Yenikapı) – Armutlu
T.K – Armutlu – Bursa
(Güzelyalı) sea bus route,
it was decided to cancel
ticket sales on the BostancıYenikapı-Armutlu T.K.Armutlu route starting from
January 1, 2014 and to set
ticket prices for the KadıköyYenikapı-Armutlu T.K.Armutlu-Bursa (Güzelyalı)
route. With the start of the
2014 summer schedule on
June 16, 2014, Kumla was
designated as the port of
arrival in Bursa.
• On January 2, 2014, the
sea bus service on the
Kabataş-Kadıköy-Bursa
(İDOBÜS) route was cancelled
indefinitely. Due to high
demand from passengers
and after the launch of
Marmaray’s Taksim-Yenikapı
connection, sea bus service
started on the KadıköyYenikapı-Bursa route with
additional voyages on January
10, 2014 and with scheduled
voyages on February 17, 2014.
• On June 14, 2014, PeakNormal fare rates on the
Sirkeci-Harem route were
replaced by a single rate.
• A round-trip discount
promotional campaign (up
to 33%) was launched on
February 24, 2014 (not valid
on Fridays, Saturdays and
Sundays). On March 22, 2014,
it was decided to include
Fridays, Saturdays and
Sundays in the round-trip
campaign.
• İDO management evaluated
the year 2014 in terms of
“Achieving High Levels of
Customer Satisfaction.”
Evaluation results show that
the number of passengers
and vehicles increased thanks
to the ticket promotional
campaign, which was applied
on all schedules throughout
the year.
• During the spring 2014
season, İDO applied a
33% ticket discount on
conventional ferries that
run between Eskihisar and
Topçular, the busiest route in
terms of vehicle transport.
Ticket promotions continued
during school and national
holidays, the busiest periods
of the year.
• For the first time, İDO
launched a night service
(23:55) on the Istanbul
Pendik-Yalova route, enabling
late-night transportation
between these two cities.
• İDO’s headquarters in
Yenikapı Istanbul became
more prominent as this area
began to take on a bigger
role within Istanbul’s transit
network. New transport
options such as Marmaray
and metro rendered this area
more attractive.
İDO has become a leading
marine transportation
company not only in
Turkey, but also on
a global scale, after
being acquired by TASS
Denizcilik ve Ulaştırma
Hizmetleri A.Ş. (TASS)
with a large fleet in 17
lines consisting of 24 sea
buses, 19 conventional
ferries, 1 passenger
motor and 9 fast ferries,
which run between
35 piers.
73
Affiliates
Istanbul Fast Ferries (İDO)
Prize in the category of “Large
Size Enterprises.”
• In 2013, İDO successfully
passed the audit conducted
by Bureau Veritas, the world’s
leading certification body,
and received ISO 9001:2008
and ISO 10002:2004 Customer
Satisfaction Management
System certifications. In 2014,
the company also passed the
audit conducted by the TUV
THURINGEN certification
body to receive the ISO
14001:2004 Environmental
Management System
and OHSAS 18001:2007
Occupational Health and
Safety Management System
certifications.
• As part of its Sea&Miles
loyalty program, run in
collaboration with Denizbank,
İDO reached out to new
customers, added new
business partners and began
to offer new benefits. In order
to find a new Turkish name
for this loyalty program,
the company conducted a
campaign with customer
participation.
• To be able to deliver an
integrated solution that
combines land and sea
transportation, İDO signed
a partnership agreement
with Metro Turizm, achieving
yet another milestone in the
industry by including Metro
Travel agents among its ticket
sales channels.
• In 2014, İDO undertook
a number of effective
corporate social responsibility
74
initiatives. Under its “Seas
without Barriers” efforts,
the company made some
modifications to improve
access to its terminals and
vessels; ensured that relevant
personnel took sign language
training; and continued other
activities such as conducting
the barrier-free SMS service
and publishing timetables in
Braille. As a result of these
initiatives, İDO received an
award from the Turkish
National Federation of the
Deaf.
• İDO continues efforts to start
up Ro-Pax services on its
property in Ambarlı in order to
meet the increasing demand
on the North-South Marmara
axis.
• Pluscard: İDO enabled all
company vehicles to use İDO
vessels with the pre-paid card
system.
• İDO Fleet Card: A new card
system was developed to
monitor corporate customers
and to achieve customer
loyalty and satisfaction by
offering various benefits.
• BTA Sealines is a prime
example of creating synergy
within the Group and using
the know-how and experience
within Akfen Holding to
launch new business lines. It
continued to serve customers
at 75 sales points located
at sea bus and conventional
ferry terminals as well as on
fast ferries and conventional
ferries.
• Constantly striving for
excellence, the company
received the highest score
at the 2010 Quality Congress
organized by Kalder and won
the National Quality Grand
2014 Capital Investments
• Refurbishment of the
management facility at
Eskihisar Pier
• Wastewater infrastructure
at Büyükada, Heybeliada,
Kınalıada and Burgazada
Piers
• Wastewater infrastructure at
Çınarcık Pier
• Construction of hydraulic
ramps at Yalova and Kartal
Piers
• Raising the fenders at
Güzelyalı, Yenikapı and
Bandırma Piers
• Railing installation at Avşa
Island Pier
• Renovation and illumination
work at Maltepe Pier
• LED Lighting Project:
LED lights installed at 24
terminals
• Passenger Safety Efforts:
Installation of fence panels
to secure the railings at the
terminals; installation of
FLEET
Passenger:
Sea Busses: 24 unit/10,285
capacity
Conventional Ferries: 19
unit/18,634 capacity
Fast Ferries: 9 unit/7,132
capacity
Passenger Motor: 1 unit/650
capacity
railings and wire fencing to
secure the open spaces at
the terminals; installation
of speed bumps at fast and
conventional ferry terminals;
installation of non-slip
flooring in passenger loading
and unloading areas; placing
weebles at selected points
at the terminals; installation
of a sliding door in front of
Ramp 4 at Yenikapı Pier;
renovation and improvement
of Conventional Ferry Ramps
at Eskihisar-Topçular Pier
• Displacement of tollgates
• Laying concrete as part of the
Wastewater Infrastructure
Project at Topçular Pier
• Displacement of substations
at Yenikapı
• Launch of Contract Lifecycle
Management (CLM), which
enables a more effective and
low-risk contracting process,
in April 2014
• Installation of Biological
Wastewater Treatment
Equipment for the treatment
and disposal of domestic
wastewater generated by
Topçular Terminal and
18 conventional ferries at
Topçular Terminal
• Purchase of chassis cabs
due to age limit and ADR
requirements pursuant
to the regulation on land
transportation of hazardous
waste
• Installation of auxiliary
navigation equipment,
emergency AC/DC feeding
system on conventional
ferries
• Replacement of aluminum
balcony seats on two newstyle (Sultanahmet, Suhulet)
• Modifications on fast ferries,
sea buses and conventional
ferries for disabled
passengers
• Renovation of seats in the
passenger lounges of two sea
buses
• Renovations to the back,
middle and business lounges
on the Adnan Menderes and
Turgut Özal vessels
• Installation of 7-inch monitors
to check whether bridge DVRs
are recording
Vehicle:
Conventional Ferries: 19
unit/1,382 capacity
Fast Ferries: 9 unit/1,354
capacity
(There are 2 service-performing
ships.)
İDO LINES
Inter - City Sea Bus Lines
Istanbul-(Bostancı-Yenikapı)Çınarcık-Esenköy
Istanbul (Bostancı-Yenikapı)Marmara-Avşa
Istanbul (Kadıköy-Yenikapı)Armutlu TK.-Armutlu-Bursa
Istanbul (Kartal)-Yalova
Istanbul (Bostancı-Yenikapı)Bandırma
Kadıköy-Yenikapı-Bursa
Inner – City Sea Bus Lines
Bostancı-Kadıköy-YenikapıBakırköy
Bostancı-Kabataş
Adalar
Boğaz
Maltepe-Bostancı-KabataşBakırköy
Avcılar-Bakırköy-YenikapıKadıköy-Bostancı
Fast Ferry Lines
Yenikapı-Bandırma
Yenikapı-Bursa
Yenikapı-Yalova
Pendik-Yalova
Conventional Ferry Lines
Eskihisar-Topçular
Sirkeci-Harem
• Kalder National Quality Grand
Prize, 2010
• Kalder National Quality
Achievement Award, 2008 and
2009
• Visa Europe – Technology
Award for Contactless
Payment in Transportation
• International Design Award2008 Achievement Award
• Referans Newspaper- Hızlı
Balık (Fast Fish) Award, 2008
• Interferry – Global Leadership
Certificate
• ISO 9001:2008 Quality
Management Certification
• ISO 10002: 2004 Customer
Complaint Management
Certificate
• OHSAS 18001: 2007
Occupational Health&Safety
Management Certificate
• ISO 14001: 2004
Environmental Management
System Certificate
Certification
• Document of Compliance
(DOC)
• Kalder- Competence in
Excellence Certificate
• ISM International Safety
Management System
Certification
• Euromoney, European
Privatization Deal of the Year,
2011
İDO, the world’s leading marine
transportation company,
continues its corporate
development.
75
Social Responsibility
All the resources generated by Bilkent Holding
and its subsidiaries are transferred to Bilkent
University so that more students can benefit
from scholarships and also the most
contemporary education available.
Bilkent Holding’s Approach to
All the resources generated by
the Holding and its subsidiaries
are transferred to Bilkent
University so that more students
can benefit from scholarships
and also the most contemporary
education available. The Holding
strictly adheres to this principle,
which was identified by its
founder İhsan Doğramacı.
Bilkent Holding, the founder of
Bilkent University, has adopted
the mission of “transferring
the resources generated in
all business areas, in which
the Holding operates with
a contemporary, reliable,
competitive and dynamic
management approach, to Bilkent
University in order to support
its goal of becoming one of the
world’s leading educational
institutions.
76
Accordingly, all the resources
generated by the Holding and
its subsidiaries are transferred
to Bilkent University so that
more students can benefit from
scholarships and also the most
contemporary education available.
Within the scope of the “Eastern
Cities” project, an education
initiative launched by Bilkent
University, a group of successful
students living in Erzurum get
scholarships from Bilkent.
Bilkent University;
• Provides scholarships to
more students than any other
university in Turkey,
• Opens colleges in Eastern and
Southeastern cities (Erzurum,
Malatya, Şanlıurfa and Van),
and provides scholarships
to most of the students who
attend these schools,
• Participates in efforts to
promote Turkey in Erbil and
Azerbaijan,
• Adheres to the principles of
Atatürk and contributes to
world peace.
Social Responsibility Activities
of Bilkent Holding Companies
TAV
TAV believes that high customer
satisfaction can only be
achieved by ensuring employee
satisfaction. Therefore, the
Company assesses its social
impact on the basis of these two
main stakeholder groups.
TAV significantly contributes to
employment in the countries
where it operates, and shapes
its human resources policy in
accordance with international
standards, striving to become
an employer of choice. TAV’s HR
policy is based on the principles
of ensuring occupational safety,
contributing to employees’
professional and personal
development, and providing
equal opportunity. TAV Academy
offers employees extensive
training programs on professional
development in collaboration
with universities and academic
institutions. TAV Academy is also
among the global training centers
of ACI. TAV Aviation Minds, which
was born within the Academy,
became a separate entity in 2013
in order to share the Company’s
knowhow with airports around the
world.
In order to support employees’
self-development, the Company
offers various arts courses
through its TAV Workshop
platform. Additionally, the
Company also organizes TAV
Cup tournaments throughout the
year to encourage employees to
participate in team sports.
Having identified customer
satisfaction as a strategic
target, TAV strives to offer its
guests a fast, comfortable and
safe travel experience. Safety is
among the top priorities for the
aviation industry. TAV fulfills all
national and international safety
requirements by working in
close collaboration with related
authorities.
TAV participates in the “DisabledFriendly Airports Project”,
developed and executed by
the Directorate General of
Civil Aviation. To that end, the
Company has made the necessary
arrangements at its terminals to
Bilkent Holding, the
founder of Bilkent
University, has adopted the
mission of “transferring
the resources generated in
all business areas, in which
the Holding operates with
a contemporary, reliable,
competitive and dynamic
management approach,
to Bilkent University in
order to support its goal
of becoming one of the
world’s leading educational
institutions.
cater to the needs of passengers
with disabilities. In order to make
waiting time more pleasant for
the passengers, various arts and
culture exhibitions are organized
at the TAV Gallery throughout the
year.
Tepe Construction
• Sponsored the International
Ankara Music Festival,
organized by Sevda-Cenap And
Music Foundation.
• Made donations to Tepe
Construction Elementary
School in Maltepe, Istanbul;
• Tepe Health Clinic in Maltepe,
Istanbul;
• METU Alumni Elementary
School in Yenikent, Ankara.
One of the classrooms in this
school is named after Tepe
Construction.
• Provided financial support to
Osman Ünyazı Elementary
School within the framework
of “We Are Building Libraries”
project, carried out by Gazete
Bilkent Newspaper.
• Provided financial support to
LÖSEV (The Foundation for
Children with Leukemia) by
participating in the Industry
Giants LÖSEV Football
Tournament in 2012.
• Provided financial support
to KANÇODER (Association
for Children with Cancer) by
participating in the Industry
Giants KANÇODER Football
Tournament in 2013.
BKG carries out various projects
such as “Anadolu Belleği”
(Memory of Anatolia), Bilkent
University Cultural Group,
“Çocuklarından Noel Baba’ya
Hediye” (A Gift to Santa Claus
from His Children), HR, Local,
Sectoral, “Çocuklar ve Gençler
için Kültür Bilinci” (Introducing
Cultural Awareness to Children
and Young People), Cultural
Communication Presentations,
Cultural Products Design
Competition, Culture and Tourism
Initiatives Platform, “Türkiye’nin
Vitrinlerinde Müze Sunumu”
(Turkey’s Museum Showcase),
Introducing Turkish Cuisine and
Food Culture.
In addition to the above, BKG is
currently preparing to launch new
cultural initiatives, including “Eski
ve Değerli/Yeni ve Satılabilir”
(Old and Valuable/New and
Sellable), “Müze İçinde Müze”
(Museum within a Museum), “Sarı
Tabelalar” (Yellow Signs), “Şehrini
Özleyen Müze/Eser” (Museum/
Masterpiece Longing for its City),
“Telif Free” (Copyright Free). BKG
also sponsors exhibitions; for
instance, the “Harem-i Hümayun”
exhibition held between June
12 and October 15, 2012, and
“Before and After Piri Reis: Maps
in Topkapı Palace” exhibition held
between April 24 and May 20,
2013.
Tepe Home
Tepe Home places a lot of
importance on minimizing
the environmental impact of
its manufacturing activities.
To that end, the Company
implements lean manufacturing
practices and tools such as
Kaizen, OEE (Overall Equipment
Effectiveness), 5S and Valuestream Mapping in order to
keep production costs to a
minimum; and develops flexible
production lines by regularly
upgrading its manufacturing
technology.
Tepe Home contributes to
environmental sustainability by
using eco-friendly technologies
and educating its employees
about environmental protection.
Tepe Home reduces
infrastructure costs and
environmental impact through
server virtualization.
Always putting customers first
and ensuring product safety,
Tepe Home aims to achieve
continuous improvement in all
areas of the business including
product design, supply,
production, assembly, and aftersales services.
Tepe Home doesn’t enter
into import agreements with
suppliers, who do not provide
a safe and healthy work
environment, and/or employ
child labor.
77
Bilintur
Bilkent Hotel
Bilkent Hotel launched a new
project to collect leftover food
from the hotels in Ankara and
deliver it to people in need and
animal shelters.
Bilintur Catering;
• sponsored the Lycia Career
Parkour,
• was the catering sponsor of
the mentally-disabled event
organized by Çağdaş Practice
School,
2009 METU Alumni Festival,
PERYÖN-Izmir Career Fair,
İŞKUR-Ankara Job Fair.
78
Bilkent Cultural Initiative
(BKG)
Projects for promoting the
museums in Turkey began
with the Museum Showcase
project, curated by the Museum
of Anatolian Civilizations, and
launched at Ankara Esenboğa
Airport. The museums and
their collections will be
introduced through the Cultural
Communication Presentations
Project.
Bilkent Cyberpark - Ankara
Technology Development Zone
• Principal Sponsor of
the Applied Technology
Commercialization Program
(UTTP)
• Sponsor of the “Hit a Pin
to Overcome Barriers”
competition, organized by
Beyaz Koza (Association of
People with Disabilities) in
2011
• Sponsor of the “Hit a Pin
to Overcome Barriers”
competition, organized by
Beyaz Koza (Association of
People with Disabilities) in
2012
• Principal Sponsor of the “1st
Ankara Startup Summit”,
2012
• Principal Sponsor of the “2nd
2012
• Principal Sponsor of the “3rd
2012
• Principal Sponsor of the “4th
2013
• Principal Sponsor of Etohum
Ankara Camp, October 2012
• Principal Sponsor of Etohum
Ankara Camp, November
2012
• General Sponsor of Bilkent
University’s Computer
Science Fair, CS2013
• Event and venue sponsor
of Techno-Initiative Capital
Association of Turkey
• Event and venue sponsor of
Synthetic Biology Association
• Event and venue sponsor
of Ankara Java Developers
Association
• Educational Volunteers
Foundation of Turkey
(TEGV), building a computer
laboratory in the city of Van
• Venue sponsor of the USIMAFAD Workshop
Meteksan Defense
• Sponsor of the “New
Ideas, New Businesses”
competition organized by the
Undersecretariat of Defense
Industries
• Sponsor of the SinerjiTürk
Defense Technologies event
• Sponsor of the Naval Systems
Seminar
• Sponsor of the Annual
Meeting of PMI (Project
Management Institute)
Tepe Security
Tepe Security is fully aware
of its responsibilities towards
society and the environment,
and always acts in the best
interests of the society.
Accordingly, the Company has
donated books and toys to a
preschool in Mamak.
Tepe Betopan
Tepe Betopan organizes “Master
Training Seminars” in various
cities every year.
Considering social responsibility
as an integral part of its
corporate culture, Tepe
Security allocates its entire
annual revenue to science
and education, and provides
financial support and
sponsorships to economically
disadvantaged students.
In 2013, the Company launched
Betopan Supporter Academy in
order to provide sports training
to the public. As a result of
the evaluations conducted by
experts from CSR Europe and
CSR Turkey, Tepe Betopan
was honored with the Special
Jury Award and Awareness
Award at the 2013 Pazaryeri
(Marketplace) event for its
achievements in the field of
Corporate Social Responsibility.
Tepe Security is
fully aware of its
responsibilities
towards society and the
environment, and always
acts in the best interests
of the society.
79
Sustainability and Corporate Governance
The Unique and Effective Management
Structure of Bilkent Holding
Bilkent Holding maintains open and
transparent communication with all of its
stakeholders.
Corporate governance,
which can be described as
“an interactive approach to
management”, is a long-running
process that involves a number
of stages. Studies on the
implementation of this concept
have produced some important
findings about the steps that
companies need to take in
order to achieve their strategic
goals as well as continuous
improvement. Having adopted
the corporate governance
approach, Bilkent Holding
operates according to a plan,
in light of the findings it has
obtained during the process.
In accordance with the key
principles of corporate
governance, Bilkent Holding
aims to build trust with its
stakeholders, and therefore
adopts these four key
principles - “transparency,
fairness, responsibility
and accountability” – as
part of its strategic vision.
Instead of a centralized
the Holding encourages
“shared” management, which
involves local participation in
management.
Starting from 2005, the Holding
entered a restructuring
process in order to align its
organizational structure with
the principles of corporate
governance. Subsequently,
Board Members of Bilkent
Holding resigned from their
positions on the Boards of
their respective companies.
In addition, Bilkent Holding
80
established a dynamic,
transparent auditing and
reporting system as part of its
management policy, which aims
to oversee, monitor and guide
the Holding companies, and
also identify the key principles,
without interfering with
business execution.
In light of corporate governance
principles, Bilkent Holding
has also started the process
of forming board committees,
which will be supporting the key
functions within the Holding.
These committees will be
responsible for overseeing the
healthy functioning of internal
audit and control mechanisms;
ensuring continuous corporate
improvement; assessing any
developments that may have
an impact on the Holding’s
market cap in a timely manner
and sharing these with the
existing and potential investors;
and evaluating all risks and
opportunities regarding the
future of the Holding.
All business processes and
transactions of Bilkent Holding
and its subsidiaries with their
stakeholders (customers,
suppliers, contractors,
intermediary companies, dealers
and etc.) can be monitored
instantly with statistical data.
The Holding uses a modern
CRM system, which is composed
of professional tracking and
monitoring systems. Bilkent
Holding regularly reviews
customer complaints and
satisfaction levels through the
Key Performance Indicators,
which are identified jointly by all
Holding companies.
In addition, the Holding
effectively utilizes the ERP
(Enterprise Resource Planning)
software in order to monitor the
internal reporting process and
its effects on costs.
Bilkent Holding organizes
periodic training programs
in order to ensure that
the corporate governance
approach is embraced by all
companies under its umbrella
and to teach the internal audit
system and the methods
used. In the coming period,
the Holding will review the
articles of association of
each company, and ensure
that general assemblies
and boards of directors
function more efficiently and
effectively. Moreover, the
official documents of each
company will be aligned with
the requirements of corporate
governance.
Openness and Transparency
Bilkent Holding maintains
open and transparent
communication with all of its
stakeholders. In accordance
with the transparency principle
of corporate governance,
the Holding provides all the
information requested by
creditors or banks for their
financial analyses.
All activities of Bilkent Holding
and its subsidiaries are included
in their individual annual
reports in a thorough and
transparent manner. In addition,
the Holding informs the public
about its activities and projects
via visual and print media,
whenever necessary.
Bilkent Holding is currently
in the preliminary stage of
implementing the corporate
governance principles. Once
this stage is completed, the
Holding will start to draw up
the Corporate Governance
Principles Compliance Report,
and thus take stakeholder
communication one step
further.
In accordance with the key
principles of corporate
governance, Bilkent Holding
aims to build trust with its
stakeholders, and therefore
adopts these four key
principles - “transparency,
fairness, responsibility
and accountability” – as
part of its strategic vision.
Instead of a centralized
the Holding encourages
“shared” management, which
involves local participation in
management.
Human Resources
Bilkent Holding and its subsidiaries offer their
employees personal development courses to
support their career plans.
In order to provide support to
Bilkent University, which aims to
rank among the world’s leading
universities in terms of educational
quality, scientific research and
publications, arts and culture
events, Bilkent Holding and its
companies are taking solid steps to
create a workforce that has higher
educational attainment levels and
standards of living, a strong sense
of belonging, and that is willing to
create significant added value.
As part of its strategic human
resource management efforts,
the HR Department at Bilkent
Holding provides direct support to
restructuring activities undertaken
by the Holding and its companies.
To this end, the Department
carried out business analyses and
assessments, reviewed and revised
job descriptions, and conducted an
employee satisfaction survey during
2014. In addition to internal training
programs that aim to support
employees’ self-development,
external training programs were
organized in line with the needs
of Holding companies. The HR
Department also held various
sports and cultural activities such
as football tournaments, theater
and movie events, thus bolstering
communication and sharing among
Holding personnel.
Bilkent Holding considers investing
in employees as an integral
component of its corporate goals.
Employee Profile
Together with its subsidiaries and
affiliates, Bilkent Holding employed
18,883 personnel as of December
2014.
Recruitment Process
Bilkent Holding and its subsidiaries
select the candidates who can add
the highest value to the Holding, its
companies and the society, under
the Holding’s human resources
policy.
Performance Evaluation
The Holding measures individual
job performance as well as
employees’ contribution to
company performance via the
performance evaluation system.
Career Development
Bilkent Holding and its subsidiaries
offer their employees personal
development courses to support
their career plans.
81
Legal Notes
Bilkent Holding’s shareholding structure is as follows:
Shareholding Structure
Shareholder
Bilkent University
Share (%)
99.99
İhsan Doğramacı Foundation
<1
İhsan Doğramacı Health Foundation
<1
İhsan Doğramacı Education Foundation
<1
İhsan Doğramacı Science and Research Foundation
<1
Bilkent Holding has finalized all compliance requirements set forth in the Turkish Commercial Code and the Turkish Code of Obligations.
The Holding’s subsidiaries do not issue any preferred shares.
82
Occupational Safety, Environment and Quality Policy
Bilkent Holding gives top priority to
occupational safety in order to ensure
corporate sustainability.
Bilkent Holding operates in
areas such as construction
and industrial manufacturing,
which are kept are under
scrutiny in terms of human
health and the environment.
Therefore, the Holding gives
top priority to occupational
safety, environmental protection
and quality policies in order to
ensure corporate sustainability,
both economically and socially.
To that end, Bilkent Holding
takes all the necessary
measures to protect natural
resources, reduce the amount of
waste it produces, and prevent
soil, air and water pollution. The
Holding also strives to minimize
the risks related to occupational
health and safety, and ensures
that all of its employees actively
participate in these efforts.
OCCUPATIONAL HEALTH AND
SAFETY POLICY
To that end, Bilkent Holding
adopts the following principles:
• Improving the occupational
health and safety practices
continuously,
• Complying with all applicable
laws and regulations
on occupational health
and safety as well as the
standards set forth by the
institutions, which the Holding
is a member of,
• Identifying and eliminating
threats by conducting
thorough and timely risk
assessments,
• Increasing employee
awareness of occupational
health and safety,
• Providing all necessary
resources in a thorough and
timely manner to ensure
occupational health and
safety.
In order to ensure that these
principles are effectively
implemented, Bilkent Holding
conducts risk assessments in
all business areas and takes
the necessary measures to
minimize potential risks.
ENVIRONMENTAL POLICY
In order to leave future
generations a more livable
world, Bilkent Holding
implements various projects to
educate both its employees and
society as a whole about natural
resources protection and
sustainable development.
QUALITY POLICY
Bilkent Holding defines
sustainable development as
“development that meets the
needs of the present without
compromising the ability of
future generations to meet
their own needs”. Accordingly,
the Holding has shaped its
approach to sustainability with
quality and environmental
policies.
In order to improve and update
its quality management
systems, Bilkent Holding
organizes annual review
meetings. The Holding aims to
achieve excellence in quality
management systems by
steadily improving its financial
and operational performance.
Bilkent Holding and its
subsidiaries encourage their
suppliers and customers to
proactively participate in this
process.
83
Risk Management
Risk management is an
important and integral part of
the decision-making process
at Bilkent Holding companies
as they operate in various
industries and regions.
Transparency is one of the
fundamental principles
of corporate governance,
and robust, effective risk
management and audit
mechanisms are the main
indicators for transparency.
Therefore, Bilkent Holding’s
primary objective in risk
management is to manage and
monitor potential risks in all
areas of business while creating
a balance between corporate
strategies and business
processes. Risk management
is an important and integral
part of the decision-making
process at Bilkent Holding
84
companies as they operate in
various industries and regions.
The risk management policies
systematically implemented by
the Holding and its subsidiaries
cover all types of risks including
financial, strategic, operational
and external risks.
INTERNAL AUDIT
The Internal Audit Department,
which reports to the Holding’s
Board of Directors, is composed
of professionals, who are
experts in their area. The
Department submits its reports
directly to the Audit Committee.
The Holding has established
a Risk Management
Department for the detection,
management and early warning
of operational, financial and
legal risks. While financial
risks are given priority in risk
management, the Holding is
steadily improving the systems
for the management of other
types of risk.
The Internal Audit Department
defines the scope of internal
audit activities in accordance
with the international standards
for internal auditing and by
taking into consideration Bilkent
Holding’s goals, operations and
projections for the future. The
Department prepares a riskbased audit plan for each fiscal
year, and reviews the Holding’s
internal control systems on
a regular basis to achieve
the following objectives, and
reports its findings to the Audit
Committee and the Holding’s
senior management:
• Accuracy and reliability of the
information on financial and
operational performance,
• Operational effectiveness and
efficiency,
• Protecting the Holding’s
assets,
• Compliance with applicable
laws, regulations and contract
provisions.
The Internal Audit Department
aims to take maximum
advantage of the Holding’s
technology infrastructure, and
thus collaborates with the IT
Department to access data used
in audits or for improving the
general control processes.
Contact
Ankara Technology Development
Ankara Teknoloji Geliştirme Bölgesi
Kurucu ve İşletici A.Ş.
Cyberpark, Cyberplaza, B Blok, Kat: 1
06800 Bilkent, Ankara/TR
Tel: +90 312 265 00 40
Fax: +90 312 265 00 48
Web: http://www.cyberpark.com.tr
E-mail: [email protected]
Bilbak
Bilbak Bilkent İnşaat Ticaret ve
Bakım Hizmetleri A.Ş.
Tel: +90 312 266 58 00
Fax: +90 312 266 15 75
Bilenerji
Bilenerji Bilkent Enerji Üretim Sanayi ve
Ticaret A.Ş.
Üniversiteler Mahallesi, 1606. Cadde,
No: 3/A
Tel: +90 312 266 46 39-40
Fax: +90 312 266 05 21
Web: http://www.bilenerji.com
Bilintur
Bilintur Bilkent Turizm İnşaat Yatırım ve
Ticaret A.Ş.
Üniversiteler Mah., İhsan Doğramacı
Bulvarı,
No: 6 06800 Bilkent, Ankara/TR
Tel: +90 312 266 45 22
Fax: +90 312 266 45 25
Web: http://www.bilintur.com.tr
Bilkent Hotel and Conference Center
Üniversiteler Mah. İhsan Doğramacı
Bulvarı
No: 6 06800 Bilkent, Ankara/TR
Tel: +90 312 266 46 86
Fax: +90 312 266 46 79
Web: http://www.bilkentotel.com.tr
Bitu
Bitu Turizm ve İnşaat Yatırım A.Ş.
Cumhuriyet Cad., No:109/A, Giriş Kat,
Elmadağ, Şişli, İstanbul/TR
Tel: +90 212 241 27 00
Fax: +90 212 241 29 89
Web: http://www.cittantica.com
TAV Airport
İstanbul Atatürk Havalimanı
Dış Hatlar Terminali (A Kapısı - VIP yanı)
34149 Yeşilköy, İstanbul/TR
TAV Santral: +90 212 463 30 00
Fax: +90 212 465 50 50
Web: http://www.tavairports.com
BKG Head Office
Yalçın Koreş Cad., Arifağa Sok., No: 29
Yenibosna, Bahçelievler, İstanbul/TR
Tel: +90 212 451 62 50
Fax: +90 212 451 62 90
Web: http://www.bkg.com.tr
İstanbul Atatürk Havalimanı
Dış Hatlar Terminali (A Kapısı - VIP yanı)
TAV Yönetim Binası
34149 Yeşilköy, İstanbul/TR
TAV Santral: +90 212 463 30 00
Fax: +90 212 465 50 50
Web: http://www.tavairports.com
İDO (Istanbul Fast Ferries)
İstanbul Deniz Otobüsleri Sanayi ve
Ticaret A.Ş.
Kennedy Cad.,Yenikapı
Hızlı Feribot İskelesi
Fatih, İstanbul/TR
Tel: +90 212 455 69 00
Fax: +90 212 517 39 58
Web: http://www.ido.com.tr
Meteksan Printing
Meteksan Matbaacılık ve
Teknik San. Tic. A.Ş.
Tel: +90 312 266 44 10
Fax: +90 312 266 41 50
Web: http://www.meteksan.com.tr
Meteksan Defense
Meteksan Savunma Sanayi A.Ş.
Cyberpark F-Blok, Lodumlu Köyü Yolu,
No: 85/A
Tel: +90 312 266 15 20
Fax: +90 312 266 13 93
Web: http://www.meteksan.com
Tepe Betopan
Tepe Betopan Yapı Malzemeleri
Sanayi ve Ticaret A.Ş.
Merkez: Beytepe Köyü Yolu, No: 5
Tel: +90 312 266 78 30
Şube: Ankara Sanayi Odası 2. ve 3. O.S.B.,
Alcı Mah., 2026 Cad., No:12,
Sincan, Ankara/TR
Tel: +90 312 266 45 51
Fax: +90 312 266 01 50
Web: http://www.betopan.com.tr
Tepe Real Estate
Bilkent Center-Ankara, Tepe Nautilusİstanbul
Tepe Emlak Yatırım İnşaat Ticaret A.Ş.
Tepe Prime İş ve Yaşam Merkezi,
Mustafa Kemal Mah., Dumlupınar
Bulvarı,
No: 266, A Blok, Asma Kat, No: 19/20
06800 Çankaya, Ankara/TR
Tel: +90 312 266 01 11
Fax: +90 312 266 00 03
Web: http://www.tepeemlak.com.tr
Tepe Security
Tepe Güvenlik A.Ş.
Bulvarı, Tepe Prime
No: 266/C-15 Ankara/TR
Tel: 444 83 73
Fax: +90 312 248 80 49
Web: http://www.tepeguvenlik.com.tr
Tepe Home
Tepe Home Mobilya ve Dekorasyon
Ürünleri San. Tic. A.Ş.
Tel: +90 312 266 56 27
Fax: +90 312 266 56 28
Web: http://www.tepehome.com.tr
Tepe Occupational Health and Services
Tepe İş Sağlığı ve Güvenliği A.Ş.
Üniversiteler Mah., 1601 Cad.,
No: 4 Bilkent, Ankara/TR
Tel: +90 312 266 00 81
Fax: +90 312 266 00 87
Tepe Construction
Tepe İnşaat Sanayi Anonim Şirketi
Tel: +90 312 266 58 00 (13 Hat)
Fax: +90 312 266 78 38-39
Web: http://www.tepeinsaat.com.tr
Istanbul Office
Başıbüyük Mahallesi,
Emek Cad., No: 281 /B Narcity Konutları
Maltepe, İstanbul/TR
Tel: 0216 675 08 00 – 01
Fax: 0216 675 08 02
Bilsigorta
Bilsigorta Bilkent Sigorta Aracılık
Hizmetleri A.Ş.
6. Cad., No: 3 06800 Bilkent, Ankara/TR
Tel: +90 312 297 98 00
Fax: +90 312 266 06 54
Web: http://www.bilsigorta.com.tr
85
Contact
Contact Information of Foreign Cities
and Countries of Tepe Construction:
Iraq Country Office - Erbil
Gulan Street,
Engilish Villages,
No: 250 Erbil/IRAQ
GPS: N 36° 11’ 37” E 43° 58’ 16”
GSM: +964 750 396 34 34
Turkmenistan Office
Tepe Türkmen İnşaat ve Tic. A.Ş.
Yimpaş Business Center 54,
Turkmenbashi Avenue,
Office No: 701–B Ashgabat/
TÜRKMENİSTAN
Tel: +993 (12)450 291 +993 (12)450 292
Fax: +993 (12)450 293
Web: www.tepeturkmen.com
Tepe Prefabrik
Tepe Prefabrik İnşaat San. ve Tic. A.Ş.
Ankara Sanayi Odası 2. ve 3. Organize
Sanayi Bölgesi,
Alcı Mah., 2031 Cad., No: 34
06909 Sincan-ANKARA/TR
Tel: +90 312 499 51 28
Fax: +90 312 499 51 19
Web: http://www.tepeprefabrik.com.tr
Tepe Services and Management
Tepe Servis ve Yönetim A.Ş.
Bulvarı-., No: 266/C-15 Ankara/TR
Tel: +90 312 248 80 00
Fax: +90 312 266 20 24
Çağrı Merkezi: 444 15 98
Web: http://www.tepeservis.com.tr
86
Tepe Savunma ve Güvenlik Sistemleri
Sanayi A.Ş.
Tel: +90 312 266 42 15
Fax: +90 312 266 48 90
Çağrı Merkezi: 444 83 73
Web: http://www.tepesavunma.com.tr
Sports International Bilkent Fitness ve
Spor Merkezi A.Ş.
Ankara: Bilkent, Oran, İstanbul: Ataköy,
Şişli, Kadıköy, Sinpaş GYO,
İzmir: Mavişehir, Mersin: Marina
İhsan Doğramacı Bulvarı, No: 1
Tel: +90 312 266 71 00 (10 Hat)
Fax: +90 312 266 71 23
Web: http://www.sportsinternational.
com.tr
Facebook: www.facebook.com/
SportsInternationalClubs
Twitter: www.twitter.com/sportsintclubs
Youtube: www.youtube.com/grupsports
Russia Country Representative Office
119435, Bolshoy
Savvinskiy Per., 9, Building 2,
Moscow/Russia
Tel: +7 (495) 221 10 49
Fax: +7 (495) 221 10 44
Web: www.tepeconstruction.ru
Contents
BİLKENT HOLDİNG AT A GLANCE
02 Vision, Mission and Components of Success
03 Message from the Chairman
04 Board of Directors
05 Message from the CEO
06 Senior Management
08 Financial Indicators and Analysis
10 Opinion on Independent Auditor’s Report
12 Consolidated Financial Statements
16 Bilkent Holding in Brief
18 Bilkent Holding Companies and Subsidiaries
19 Bilkent Holding in the World
20 Bilkent Holding in Turkey
22Milestones
BUSINESS AREAS
28 Construction and Supply Industry
38 Furniture and Retail
40 Printing and Paper
42 Real Estate Management
44Services
AFFILIATES
66 TAV Airports Holding
68 TAV Investment Holding
72 Istanbul Fast Ferries (İDO)
SOCIAL RESPONSIBILITY
SUSTAINABILITY AND CORPORATE GOVERNANCE
80 The Unique and Effective Management Structure of Bilkent Holding
81 Human Resources
82 Legal Notes
83 Occupational Safety, Environment and Quality Policy
83 Occupational Health and Safety Policy
83 Environmental Policy
83 Quality Policy
84 Risk Management
84 Internal Audit
85Contact
New ideas,
new opportunities...
2014
annual
report
BİLKENT HOLDİNG 2014 ANNUAL REPORT
Bilkent Holding
06800 Bilkent, Ankara
Telephone: +90 312 266 49 00
Fax: +90 312 266 48 10
www.bilkentholding.com.tr
[email protected]

Annual Report - Bilkent Holding

Transcription

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