Weaving connections

Weaving connections
SUSTAINABILITY REPORT 2012
P. 2 JOINING FORCES SUARA COOPERATIVA
JOINING FORCES
strengthens us as
a cooperative
We're aware of the situation around us, of the transformations occurring in
society and legislation in these uncertain times. And this affects us but the
1,918 people of Suara face this daily reality with courage and we try to change it,
striving to weave a project in which we all play our part. Because we know that,
by joining forces, we are stronger as a cooperative.
MIQUEL MORÉ I MATEU
Chairman of the Board of Directors
Our values are our great points of reference; they guide us and demand to be
translated into our day to day work. That's how we want to define our future.
Close to people, to organisations, to the reality of society. Socially responsible
towards the environment, reinvesting our company's profits. Democratic,
transforming our organisational model into a relational network, broadening
the involvement of people in this shared enterprise. Innovative, committed
to change and creativity in ideas, projects, approaches to respond to new
circumstances and new challenges.
SUSTAINABILITY REPORT 2012 JOINING FORCES P. 3
Once again we're presenting the sustainability
report of Suara Cooperativa. This publication
summarises the work carried out in 2012 in
terms of finance, society and the environment,
in constant collaboration with all our
stakeholders.
2012 has also been a year of great internal changes which I would like
to point out: the Board of Directors has been partly renewed and the
General Management replaced, we've changed our organisational model,
increased our activity and continued to grow in terms of members, now
totalling 838.
We've not done this alone but accompanied by other people, projects
and organisations because we want to grow together, and this makes us
feel more confident, weaving alliances and relations to advance together
towards the future.
I'd like to repeat, on behalf of all members of Suara, our commitment to
those we serve, to those we have dealings with and to our clients. We
thank you for the trust you place in us.
Members' General Assembly at La Farga in
l'Hospitalet de Llobregat. November 2012
P. 4 2012, key points SUARA COOPERATIVA
2012
key points
AT 31/12/2012
198
Services managed
26,687
People attended
1,077,059
Hours of home care service
1,918
Jobs
17
Counties
838
91%
Members
Female workforce
28,315
Hours of training
51,272,000 €
Turnover
12,161,000 €
Equity
SUSTAINABILITY REPORT 2012 SCOPE OF THE REPORT P. 5
SCOPE
of the report
The Suara sustainability report has been drawn
up for the fifth consecutive year applying the
criteria of the Global Reporting Initiative (GRI)
G3 Guidelines, version 3.0, according to the
principles of materiality, stakeholder inclusiveness,
sustainability context and completeness.
It includes the activity of Suara Serveis SCCL from 1
January to 31 December 2012, as well as its participation in
other companies:
El Garbet, SCCL
• Collaborating partner of Garbet EI, SCCL
• Collaborating partner of Pla de Martís, SCCL (home for the
elderly)
• 50% participation of Suara Cooperativa:
• Joint Venture Suara-Clanser, Home Care Service Lleida
• Joint Venture Escaler-IReS (Social Integration Institute),
management of the Font de la Pólvora Day Centre in Girona
• Joint Venture Suara SCCL-Baix Empordà Assistència a
Domicili SCCL, Home Care Service Baix Empordà
The online version of the Suara Sustainability Report can
be found at www.suara.coop.
Any comments can be sent by email to [email protected].
Home for the Elderly,
Pla de Martís, SCCL
P. 6 Suara, linking people SUARA COOPERATIVA
SUARA
linking people
ORGANISATION
Suara changed its organisational model in
2012, adopting a network approach to ensure
an efficient response to any needs arising.
Each of the direct care services forms the core of the activity and is directly
supported by each of the cooperative's areas.
The Members' General Assembly, the highest decision-making body
of the cooperative, forms the framework for the structure of Suara. The
Board of Directors, made up of nine members, represents the interests of
the Assembly and deals with the General Management of Suara.
SUARA'S ORGANISATION
HAS BEEN
RESTRUCTURED TO WORK
AS A NETWORK AND
ENHANCE THE CARE AND
ATTENTION GIVEN TO ALL
SERVICES AND CLIENTS.
RICARD FERNÁNDEZ
HAS TAKEN OVER
THE GENERAL
MANAGEMENT
OF SUARA
COOPERATIVA
THE BOARD OF
DIRECTORS WAS
PARTLY RENEWED
IN 2012.
SUSTAINABILITY REPORT 2012 Suara, linking people P. 7
AT SUARA
WE ALL
NETWORK
MEMBERS' GENERAL ASSEMBLY
BOARD OF DIRECTORS
GENERAL MANAGEMENT
Assistant General Management
Product
Development
Systems
and Logistics
People
Communication,
Marketing and
Innovation
Expansion
Finance
Strategic
Projects
Project
Project
Project
Project
Project
Project
Business Area:
Regional Level
Service
Service
Service
Service
Service
Service
Business Area:
Local Level
Service
Service
Service
Service
Service
Service
Business Area:
Barcelonés
Region
Service
Service
Service
Service
Service
Service
Business Area:
Private Clients
Service
Service
Service
Service
Service
Service
AREAS
P. 8 Suara, linking people SUARA COOPERATIVA
MISSION AND
VALUES
More than 30 years' experience garnered since the
cooperative was founded endorse the quality of
the services provided, oriented towards our clients'
needs.
MISSION
VALUES
Suara's mission focuses on attending to people, finding solutions to help
improve their quality of life via a cooperative model based on democratic
management, being close to people and socially responsible
Suara is committed to values that ensure its mission is achieved. The
cooperative is:
CLOSE
The cooperative's work revolves around people (professionals, users,
clients and collaborators).
SOCIALLY RESPONSIBLE
Encouraging progress in economic, social and environmental terms,
creating jobs and reinvesting the company's profits.
DEMOCRATIC
The cooperative approach promotes democratic management at Suara
based on the direct involvement of its members.
INNOVATIVE
Encouraging innovation among everyone and in all areas to transform
ideas into opportunities and projects.
SUSTAINABILITY REPORT 2012 Suara, linking people P. 9
WITH QUALITY,
WEAVING A FINE CLOTH
Suara is firmly committed to quality in
providing its services, together with social
responsibility, attention to clients and training.
Our work is endorsed by the ISO 9001:2008
quality certificate in processes for continual
improvement.
Thanks to this commitment to quality, Suara has nine certified products:









Home care service
Residential centres for educational action
Nursery schools
Day centres for the elderly
Employment promotion services
Residential services for the homeless
Open centres for children and young people
Assisted homes for the elderly
Adult schools
The cooperative has had the company's annual accounts audited as well
as the partial accounts for services when required by clients, and all audits
have been positive. 80 facilities have also been inspected by different
official bodies related to the areas of public health, employment and the
environment, all obtaining satisfactory results.
P. 10 CLADE GROUP SUARA COOPERATIVA
CLADE
Group
For the Clade Group, of which
Suara forms a part, 2012 was a year
concentrated on implementing at an
operational level the lines of its Strategic
Plan 2011-2013, which has already
achieved tangible results, as well as
promoting projects of inter-cooperation,
both internally within the Group and
externally with other organisations.
The Group's working committees produced results in the
following areas:
• Common model of talent management to help Clade
firms implement people management policies in line
with the model defined by the Group in its Strategic
Plan 2011-2013.
• Funding Guide to bring together, in a single directory,
all the different financial instruments available to the
firms.
• Environmental improvement plans, after developing a
joint self-diagnosis tool.
Other relevant activities of the Clade Group in 2012:
• 6th Clade Seminar: “Value chain, sense chain”
• Agreements with other cooperatives. Arç (responsible
and social consumption), Caixa d’Enginyers (financial
services), Fiare (promoting ethical banking in the
region) and Seira Foundation (member of Sicoop,
cooperative investment fund).
The Clade Group is made up of the following social
enterprises:
SUSTAINABILITY REPORT 2012 STAKEHOLDERS P. 11
Suara carries out its work
through the involvement of
all its stakeholders, which
provide a professional
response in line with their
needs and contribute
towards the cooperative's
growth.
STAKEHOLDERS
1,918
PROFESSIONALS
A top quality team
actively involved in 28
innovation groups to
improve services.
838
MEMBERS
The driving force of
the cooperative. 5%
larger than in 2011.
68
26,687
CLIENTS
Both public and
private, they count on
Suara to meet their
care requirements.
PEOPLE ATTENDED
At the heart of Suara's
work, striving to provide
services in line with
their needs.
COOPERATIVE
PARTNERS
Intermèdia Foundation
promotion in
collaboration with
Surt Foundation and
IReS Foundation.
SUPPLIERS
Reviewing the supplier
portfolio and improving criteria to ensure
responsible, ecological
purchasing.
LOCAL SETTING
Working with local
resources close to each
of the services, based
on a policy of close ties
to the region.
SOCIAL
SETTING
Member of ECAS
(Catalan Social
Action Entities)
P. 12 Clients, Threading the needle of satisfaction SUARA COOPERATIVA
CLIENTS
Threading the needle
of satisfaction
Suara's client portfolio contains both
private and public clients that appreciate
the management of the services
provided by the cooperative. In 2012,
the clients' degree of satisfaction was 8.5
out of 10.
This level of satisfaction is measured using an ongoing
evaluation system with clients via surveys and regular
follow-up meetings to adapt the services to their
requirements.
THE CASA DEL MAR IN
L’ESCALA HAS BEEN
RECONVERTED INTO
A PLATFORM FOR
PRIVATE INITIATIVE
SERVICES THAT
BROADENS THE RANGE
OF SERVICES OFFERED
TO THOSE IT SERVES.
THE CAN VARGAS
DAY CENTRE FOR
THE ELDERLY IN
RIPOLLET (ICASS)
HAS STARTED UP.
WE'VE TAKEN OVER
THE MANAGEMENT OF
TWO CENTRES FROM
THE CÁRITAS PAIDÓS
PROJECT TO PREVENT
CHILD POVERTY.
THE DIRECTORATEGENERAL FOR CHILDREN
AND ADOLESCENTS
VISITING AREA FOR
CHILDREN AND TEENAGERS
IN BARCELONA HAS
BEEN ADDED TO
THE COOPERATIVE’S
SERVICE PORTFOLIO.
SUSTAINABILITY REPORT 2012 Clients, Threading the needle of satisfaction P. 13
THE TOWN COUNCILS OF L'HOSPITALET DE
LLOBREGAT, LLEIDA, MOLLET DEL VALLÈS AND
THE COUNTY COUNCIL OF THE ALT EMPORDÀ
HAVE JOINED THOSE CLIENTS THAT PUT THEIR
TRUST IN SUARA'S HOME CARE SERVICE.
PUBLIC AND PRIVATE CLIENTS
TOWN COUNCILS OF CATALONIA
Alella (Maresme)
Ametlla del Vallès, l’ (Vallès Oriental)
Arbúcies (Selva)
Badalona (Barcelonès)
Banyoles (Pla de l’Estany)
Barcelona (Barcelonès)
Blanes (Selva)
Camós (Pla de l’Estany)
Canet de Mar (Maresme)
Cardedeu (Vallès Oriental)
Castellar del Vallès (Vallès Occidental)
El Papiol (Baix Llobregat)
Escala, l’ (Alt Empordà)
Figaró-Montmany (Vallès Occidental)
Figueres (Alt Empordà)
Garriga, la (Vallès Oriental)
Girona (Gironès)
Hospitalet de Llobregat, l’ (Barcelonès)
Jonquera, la (Alt Empordà)
Lleida (Segrià)
Manlleu (Osona)
Manresa (Bages)
Molins de Rei (Baix Llobregat)
Mollet del Vallès (Vallès Oriental)
Olesa de Montserrat (Baix Llobregat)
Palafrugell (Baix Empordà)
Palamós (Baix Empordà)
Pineda de Mar (Maresme)
Rubí (Vallès Occidental)
Sant Boi de Llobregat (Baix Llobregat)
Sant Cugat del Vallès (Vallès Occidental)
Sant Feliu de Guíxols (Baix Empordà)
Sant Jaume de Llierca (Garrotxa)
Sant Quirze del Vallès (Vallès Occidental)
Sant Vicenç dels Horts (Baix Llobregat)
Santa Coloma de Gramenet (Barcelonès)
Santa Cristina d'Aro (Baix Empordà)
Teià (Maresme)
Terrassa (Vallès Occidental)
Torroella de Montgrí (Baix Empordà)
Vidreres (Selva)
COUNTY COUNCILS
Alt Empordà
Baix Empordà
CONSORTIUMS
Consortium of Social Action of La Garrotxa
Consortium of the District of La Mina
Consortium of Social Services of Barcelona
PROVINCIAL COUNCILS
Barcelona
Girona
CATALAN GOVERNMENT
Department of Social Welfare and Family
Directorate General of Attention to Children
and Adolescents (DGAIA)
Catalan Institute of Assistance and Social
Services (ICASS)
Governance Department
Justice Department
OTHER
Acidh Foundation
Alzheimer Foundation
Associació Sostre (Homeless Association)
Càritas
Catalunya - La Pedrera Foundation
CECAS
CEL Foundation
EQMON
FASI
Funamment
Futbol Club Barcelona Foundation
Germanetes de l’Assumpció
Quatre Vents Foundation
Sant Pere Claver - Health Foundation
Santa Engràcia Parish
... and other private clients
P. 14 Buttons of activity SUARA COOPERATIVA
BUTTONS
of activity
HEALTH, PROMOTING INDEPENDENCE
AND ATTENDING TO DEPENDENCY
HOME CARE, PERSONAL CARE AND CLEANING
DAY CENTRES FOR THE ELDERLY
7,911
1,077,059
People attended Hours of service
992
337
257
546
113
58
Professionals
Members
Places
People attended
Professionals
Members
Home Care Services in: Abrera (started 2013), Barberà del Vallès,
Barcelona, Consell Comarcal de l’Alt Empordà (started 2013),
Girona, l’Hospitalet de Llobregat, Lleida, Mollet del Vallès, Olesa
de Montserrat, Palafrugell, Rubí, Sant Boi de Llobregat, Sant Cugat
del Vallès, Terrassa, Vallirana (started 2013), Càritas and other
private clients
Day Centres: Can Vargas, El Mil·lenari, Les Teixidores, Montcada i
Reixac, Sabadell-Gràcia, Sant Antoni, Santa Perpètua de Mogoda,
Trinitat Vella, Vallirana
Josep Tarradellas Service Centre, Casa del Mar Service Platform
DISABILITIES
RESIDENTIAL SERVICES FOR THE ELDERLY
24
495
20
15
159
209
83
12
Places
People attended
Professionals
Members
Places
People attended
Professionals
Members
Centre for Specialised Attention (CAE) Mollet, Centre for Child
Development and Early Attention (CDIAP) Montsià
Homes: Casa de Hermanas Mayores, Pla de Martís. Home, Day
and Activity Centre Trinitat Nova
SHELTERED HOUSING
THERAPEUTIC COMMUNITY
105
110
20
8
90
354
7
4
Places
People attended
Professionals
Members
Places
People attended
Professionals
Members
Sheltered apartments Pau Casals, Sheltered housing Almeda,
Sheltered housing Rubí, Shared Accommodation Unit Sant Camil
INNOVATIVE PROJECT
160
133
1
1
Places
People attended
Professional
Member
Deixa't cuidar
Banys Nous, Can Puig
SUSTAINABILITY REPORT 2012 Buttons of activity P. 15
List of services provided in 2012.
In some cases all the data are not
available as these are handled
directly by the clients and data are
not included for services started in
2013.
EDUCATION
ENCOURAGEMENT
AND PARTICIPATION
NURSERY SCHOOLS
ACTIVITY CENTRES
2,402
2,397
239
157
2,607
12
1
Places
People attended
Professionals
Members
People attended
Professionals
Member
Nursery Schools: Baldufes, Bressol de Mar, Ca la Guidó, Can Borell,
Colobrers, El Coral, El Fanalet, El Palauet, El Patufet, El Petit Comte,
El Petit Lledoner, El Petit Montgrí, Quermany Petit, Els Belluguets, Els
Galamons, Els Picarols, Els Pinyons, La Balca, La Cigonya, La Llum, La
Maduixa, La Plantera, L’Alegria, L’Ametller, Les Caliues, Lilaina, Mar i
Cel, Marinada, Mas Balmanya, Minuts Menuts Banyoles
Social Centres: Alella, Blanes, Esplugues, Figueres, Girona, Manresa,
Olot, Palafrugell, Palamós, Prats de Lluçanès, Puigcerdà, Vic
ADULT EDUCATION
ANIMATION AND PARTICIPATION SERVICES
1,169
886
48
5
656
1,256
15
2
Places
People attended
Professionals
Members
Places
People attended
Professional
Members
Can Llobet Civic Centre, Alella Adult School, Arbúcies Adult School,
Natura Adult School, Barceloneta Adult Training
TRAINING AREAS
447
207
5
0
Places
People attended
Professionals
Members
Road training courses, Sagrada Familia and Project El Pilar Barcelona Esquerra, Suma't
SHARED SCHOOLING UNIT
12
11
3
0
Places
People attended
Professionals
Members
UEC Palafrugell
Els colors de la tardor, FutbolNet Palafrugell, La capsa dels jocs,
Lleure Infantil Palafrugell, El Carretó de Can Genís PIJCES Palafrugell, Pla de Barris de Figueres
P. 16 Buttons of activity SUARA COOPERATIVA
SOCIAL
SERVICES
FAMILY CARE
OPEN CENTRES
248
1,215
50
35
867
935
77
50
Places
People attended
Professional
Members
Places
People attended
Professionals
Members
Mother-child support: Badalona, El Prat, Mimos, Rull, Sant Feliu
de Llobregat, Santa Coloma de Gramenet. Barceloneta Activity
Centre, Font de la Pólvora Day Centre, Creixem junts, Sant Martí
Family Area, Paidós Barceloneta, Paidós Sant Adrià de Besòs,
Santa Cristina d’Aro Attention Service, Etna Family Care Service,
Girona Family Guidance Service, Trencaclosques
Open centres: Olesa de Montserrat, Glamparetes, Sant Martí, Torre
Baró, Girona (8 centres)
Educational support centres: Deures dirigits, Alosa, Llavaneres,
Montserrat, Sant Pau
Youth Centres: Barceloneta (2 centres), Llops del Taga, Olot,
Òmnia and Can Laporta, Palafrugell
Attention for the young people of La Jonquera, Daytime Preventative Service Alt Empordà, Bon Pastor Education and Leisure Centre
SPECIALISED ACCOMPANIMENT FOR SUPERVISED
AND EX SUPERVISED YOUNG PEOPLE
RESIDENTIAL CENTRES OF EDUCATIONAL ACTION
9
18
1
1
78
87
67
52
Places
People attended
Professional
Member
Places
People attended
Professionals
Members
Service providing specialised accompaniment for supervised
and formally supervised young people
Baix Empordà, Fluvià, La Llar, La Llar Collserola, L’Albera, Ter
ATTENTION FOR WOMEN
HALFWAY HOUSES
60
98
9
1
28
61
9
3
Places
People attended
Professionals
Member
Places
People attended
Professionals
Members
Bon Dia Shelter, Women's information and assistance service,
Sant Feliu de Guíxols Women's information and assistance
service, Barcelona Women's information and resources centre
(started 2013)
Temporary shared flats for women: Sta. M. Taulat, l’Hospitalet,
Sant Climent
Temporary shared flats for men: El Prat
Shared flats: Montgat, Reviure, Gramenet, Badalona
HOME FOR PEOPLE AFFECTED BY HIV
VISITING AREA FOR CHILDREN AND TEENAGERS (EVIA)
15
21
11
10
2,644
4
1
Places
People attended
Professionals
Members
Visits
Professionals
Member
Sara Center
EVIA, Visiting Area for Children and Teenagers, Barcelona
SUSTAINABILITY REPORT 2012 Buttons of activity P. 17
EMPLOYMENT
AND WORK
FOSTER CENTRES
JOB SUPPORT
20
104
31
19
558
2,661
18
10
Places
People attended
Professionals
Members
Places
People attended
Professionals
Members
Terres de l’Ebre Shelter, Terres de l’Ebre Diagnostic Team, Terres
de l’Ebre Child Abuse Assessment Team
FLATS FOR YOUNG PEOPLE (AGED 16-18)
14
23
15
3
Places
People attended
Professionals
Members
Child and Family Centres: Gavà and Viladecans, Martorell, Sant
Andreu, Sant Boi
Employment advice Blanes, Baobab, Job market Barcelona, Course
on looking after people and homes Penedès-Garraf, Gardening course
Masnou, Street premises Aurora, Job guidance Barcelonés north and
Maresme, Social and employment guidance programme Barcelona,
Job seeking service El Pilar, Local employment service BlanesAdvice,
Illa de l’Ebre, Noguerola
Since 2012, and through mutual cooperation, some of these projects
have been passed on to the Intermedia Foundation and to Connecta
Cooperativa, promoted by Suara
FLATS FOR YOUNG PEOPLE (AGED OVER 18)
GARBET INCLUSION COOPERATIVE
19
22
5
3
32
Places
People attended
Professionals
Members
% Success Rate Professionals
El Palauet, Figueres, L’Hospitalet, Undarius
269
1,676
63
36
Places
People attended
Professionals
Members
Marialar Women's Shelter, Emergency Shelter Sarrià, Limited Stay
Centre Els Alps, Comprehensive Facilities Zona Franca, Shared Flats
Ramon Albó, Centre Sostre Shelter
ADVICE FOR SOCIAL SERVICES
Advice for families, Advice for municipalities on issues related to
the open centre, Psychological advice Sant Feliu de Guíxols
Mentoring Project
22
Members
Services of cleaning, maintenance and assembly for buildings
and installations, industrial laundry, reconditioning and reforms of
buildings, services of environmental hygiene, facility management
LIMITED STAY RESIDENTIAL SERVICES
INNOVATIVE PROJECT
176
P. 18 SOCIAL FABRIC SUARA COOPERATIVA
SOCIAL
fabric
The high degree of satisfaction
among Suara's clients is a
consequence of the good work by
the cooperative's professional teams
when providing their services.
SUARA IS A COMPANY THAT'S...
GROWING AND DIVERSE
...TRAINING-ORIENTED
The number of jobs continued to grow in 2012 up to 1,918
professionals, 10.1% more than one year ago. Most of
these professionals, 39%, are aged between 25 and 39.
The professionals of Suara Cooperativa benefitted from
28,315 hours of training in 2012. This time was particularly
invested in technical and multidisciplinary training.
1,918
Professionals
39%
Between 25 and 39
28,315
Hours of training
...NON-DISCRIMINATORY
...PARTICIPATIVE
Equal conditions and opportunities for men and women
are guaranteed at Suara, where women are clearly the
dominant presence.
The cooperative model means that Suara is a company
with a high degree of involvement and democracy,
incorporating members within the cooperative. At the end
of 2012 there were 838 members.
91%
Women
9%
Men
838
Members
89% of the members are women.
78% of the Board Members are women.
72% of the management are women.
86% of the service heads/coordinators are women.
In 2013, Suara was recognised by the Network of Science
and Technology Parks of Catalonia and Barcelona City
Council as a company with values "Making talent" to
promote equality.
Particularly important among the many ways in which
people can get involved is the Members' General Assembly
(75% average participation), the Areas to Prepare the
General Assembly (EPAG), service visits (138 participants),
Counterpoint Areas (176 participants) and visits to the
Mondragón Cooperative Cooperation (25 participants),
among others.
...CONCILIATORY
...STABLE
Suara is committed to conciliation, believing that it
encourages the commitment of professionals who enjoy
a high degree of job satisfaction. That's how it manages
to attract and keep talent, boost productivity and
competitiveness and reduce absenteeism and psychosocial risk.
Job security at Suara is clearly demonstrated through
members joining the cooperative. In 2012, 63.35% of the
professionals had permanent contracts or were members.
1.30%
Unpaid leave
0.68%
Maternity leave
63.35%
Permanent contracts or members
SUSTAINABILITY REPORT 2012 SOCIAL FABRIC P. 19
PUBLIC PROMOTION
COLLABORATIVE WORK
In 2012, both the general and specialist media published
50 hits mentioning Suara. Some of the most outstanding
issues were the setting up of the Intermedia Foundation
(jointly owned by the IReS Foundation, Surt Foundation
and Suara Coooperativa), the formation of the cooperative
Connecta (together with the Sant Gervasi Cooperative
School) and the renewal of Suara's General Management.
Suara's inter-cooperative work is translated into alliances with
other firms and organisations to promote joint projects:
• Clanser. Joint venture with Suara to provide home care on behalf
of Lleida Council.
• Connecta Cooperativa. A grade two cooperative set up by the
Sant Gervasi School and Suara to carry out training.
• Intermedia Foundation. Promoted by the Surt Foundation, IReS
Foundation and Suara Cooperativa to act as an employment
agency.
• IReS Foundation. Joint venture with Suara to manage the Font
de la Pólvora Day Centre in Girona.
• Suplá. Agreement with Suara for projects involving very young
children.
• Surt Foundation. Joint venture with Suara for the CIRD Project by
Barcelona Council.
• VAS Association (Socio-educational Action Volunteers).
Promoting social volunteering.
Suara also raised its profile by attending at seminars and
congresses in 2012, as is the case of “Future challenges of
cooperative movement” (University Abat Oliva CEU) and
the Menéndez Pelayo University in Santander, among
others.
In 2012 Suara's corporate website was also renewed,
receiving 24,000 visits every month on average, the same
number as the previous year. Suara's social networks were
also consolidated on Twitter (933 followers) and Facebook
(332 fans), as well as content channels (Flickr, Vimeo and
YouTube) and Suara's corporate blog.
TRAINING FOR
PROFESSIONALS
Suara sees training as a value that key to ensuring its
professionals provide quality services. In 2012, 473
work experience agreements were signed with the
following universities:
National University of Correspondence Education (UNED)
Open University of Catalonia (UOC)
Polytechnic University of Catalonia (UPC)
Pompeu Fabra University (UPF)
Rovira i Virgili University (URV)
University of Barcelona (UB)
University of Girona (UdG)
University of Lleida (UdL)
University of Vic (UVic)
In addition to universities, Suara has also taken out
collaborative training agreements with various councils,
academies, institutes and training centres to help prepare
the professionals of the future.
INVOLVEMENT
Suara has very close ties with industry, business and the
cooperative movement via the following platforms and
organisations:
• @EmprenSocial Programme. Catalan government
• Aposta. Cooperative Business School
• Catalan Entities of Social Action (ECAS)
• Children's Platform of Catalonia (PINCAT) of the Board of Entities of
the Social Third Sector of Catalonia
• Citizen Agreement for an Inclusive Barcelona
• Clade Group
• Confederation of Business Associations from the Social Third Sector
for Attending to the People of Catalonia
• Consortium of Health and Social Affairs of Catalonia (CSC)
• Coop57. Ethical and Socially Responsible Financial Services
• Council of Cooperatives. Catalan government
• Diversity Charter
• Esade-Partners
• Federation of Employment Cooperatives of Catalonia
• Federation of Employment Support Companies of Catalonia (FEICAT)
• Federation of Entities of Attention and Education for Young Children
and Teenagers (FEDAIA)
• Federation of Entities with Projects and Assisted Apartments (FEPA)
• Fiare Ethical Banking
• Girona Council of Social Cohesion and Services
• Human Factor Foundation
• Kid’s Cluster
• Municipal Council of Social Welfare Barcelona City Council
• Oinarri. Society of Reciprocal Guarantee for the Social Economy
• Rethinking Social Policies Group
• Spanish Confederation of Social Economy Businesses
P. 20 FINANCIAL FABRIC SUARA COOPERATIVA
Financial
FABRIC
BALANCE SHEET
ASSETS
LIABILITIES
At 31 December 2012, the non-current assets on the
balance sheet totalled 10,992 thousand euros. As a
consequence of the global economic and financial
situation, 2012 was characterised by caution with no
significant investments being made and the decision
to update some of the assets to their market value. At
31 December 2012 there was a considerable increase in
current assets compared with the previous year, caused
mainly by the rise in available cash, demonstrating a very
healthy financial situation.
At 31 December, equity had increased by 2,842 thousand
euros compared with the previous year, due mainly to the
increase in contributions from members, from the reserves
to reinvest surpluses and profit from the current year.
Debts with credit institutions basically correspond to the
funding for the investments made. At 31 December 2012,
the Cooperative education, training and promotion fund
(FEPC) totalled over 1,832 thousand euros, resulting from
the agreement of members to allocate part of the profit to
these funds.
Thousand euros
Thousand euros
6,859
10,754
5,685
Cash and
banks,
short-term
Trade debtors and
other accounts
receivable
Financial
Fixed assets
investments
5,307
15,314
5,983
5,476
Net worth
Long-term
debts
Short-term Education
debts
and
promotion
fund
1,832
SUSTAINABILITY REPORT 2012 FINANCIAL FABRIC P. 21
The balance sheet and profit and loss account correspond to
Suara Serveis SCCL, including 100% of the joint venture managed
by Piso Noguerola (Lleida), 100% of the joint venture managed
by the Gràcia Day Centre in Sabadell, 50% of the joint venture
managed by the Font de la Pólvora Day Centre (Girona), 50%
of the joint venture managed by the Baix Empordà Home Care
Service and 50% of the joint venture managed by the Lleida
Home Care Service.
EQUITY AND FINANCIAL
STRUCTURE
TURNOVER
BY ACTIVITY
At 31 December 2012, the balance sheet of Suara Serveis
was financially strong, solid and solvent. At the same date,
the working capital totalled 11,679 thousand euros, 2,249
thousand euros higher than the previous year.
More than 64% of the income comes from social services, of
which 60% are home care services which have grown by 10%
compared to 2011. In education (23% of Saura's total), the
management of nursery schools accounts for 92%, with a 3%
increase in the volume of income for this product compared
with the previous year.
Thousand euros
Non-current
Current
ASSETS
10,992
17,613
LIABILITIES
22,671
5,934
64%
23%
11%
2%
Social services
Education
Dependency
Other
P. 22 FINANCIAL FABRIC SUARA COOPERATIVA
THE AUDITING OF THE ACCOUNTS CARRIED OUT
BY AUDIAXIS ENDORSES SUARA'S FINANCIAL
MANAGEMENT: “IN ALL SIGNIFICANT ASPECTS,
THE ACCOUNTS EXPRESS A TRUE AND FAIR VIEW
OF THE EQUITY AND FINANCIAL SITUATION OF
SUARA SERVEIS SCCL AT 31 DECEMBER 2012”.
PROFIT AND LOSS ACCOUNT
AGGREGATE TURNOVER OF THE COMPANIES
IN WHICH SUARA HAS AN INTEREST
The turnover includes Suara Serveis SCCL,
Garbet EI SCCL, Pla de Martís SCCL and
Garbet Bugaderia SL. In spite of the current
economic and financial situation, in one
year sales have grown by 8% in volume
terms, 77% more than in 2008.
BREAKDOWN OF INCOME
The main source of income for Suara
Serveis SCCL is the provision of services,
accounting for almost 99%.
98.4%
Income from providing
services
0.2%
Financial income
Thousand euros
81.2% Personnel costs
11.9% Other operating
costs
2.9%Provisions
1.7%
0.3%
Subsidies for
operations
1.1%
Capital
subsidies
28,890 35,904
41,294
47,601
51,272
Year
2008
Year
2010
Year
2011
Year
2012
Year
2009
BREAKDOWN OF EXPENDITURE
81% of the expenditure in 2012
corresponded to personnel. Almost 15%
of total expenditure came from purchases
and services received.
0.8%
Depreciation of
fixed assets
Education, promotion
and training fund
Financial costs
0.3%
Corporate tax
0.1%
Impairment and losses from
adjustment of fixed assets
Other losses
0.8%
0.1%
SUSTAINABILITY REPORT 2012 Environmental FABRIC P. 23
Environmental
FABRIC
Suara remains faithful to its commitment to
raise environmental awareness in various
aspects. Consequently, in all the centres where
the cooperative's activities are carried out, the
Resource Efficiency Guide is applied to reduce
the impact on the environment and spread
good practices related to the services it provides,
especially in relation to mobility, energy
consumption and waste management.
-
6.69%
In 2012 we reduced electricity consumption
2011
141,373 kW
2012
131,917 kW
MOBILITY
WASTE
MANAGEMENT
ENERGY
CONSUMPTION
The aim of this work is to minimise travel
by working remotely. Suara is also clearly
committed to using public transport and
shared vehicles, planning trips to avoid
areas of congestion, among other actions.
In 2012, the use of low consumption
vehicles helped to reduce expenditure on
fuel in spite of an increase in the number of
kilometres travelled.
In spite of the fact that attending to people
has very little impact on the environment,
all Suara's offices and services throughout
the region are committed to reducing
waste and preventing contamination.
Consequently, among other actions,
workshops are held on recycling materials
and waste is selectively sorted before
being disposed of.
Responsible electricity consumption in
2012 led to a fall in expenditure on this
area.
Totals 2012
243,384.81
14,164.15
32,179.63
Kilometres
travelled
Litres of fuel
consumed
Kilos of CO2
emitted
Although water consumption is not
significant in Suara's activity, we're also
working to reduce this as we believe that,
as a scarce resource, water should be used
responsibly. The same policy of savings is
applied to paper consumption, based on
the Resource Efficiency Guide.
You can find the 2012
Sustainability Report at
www.suara.coop
Ronda de la Universitat, 22B, 2n
08007 Barcelona
Tel. 93 254 76 90
[email protected]
www.suara.coop
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The greenhouse gas emissions associated with the design and
production of this report have been offset by buying carbon credits,
verified in emission reduction projects. www.cleanco2.net