Digital inclusion Questionnaire results 2014 for Criminal justice

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Digital inclusion Questionnaire results 2014 for Criminal justice
YSS Digital Inclusion Questionnaire results 2014
1. Criminal Justice projects: ( sample 53 across West Mercia / across ESS. NSS, WSAR, T2A projects)

Do they have access to a Phone or not?
o 77.4% had a phone, 22.6 % did not have a phone
o 66% of the phone owners did not have a smart phone, with 34 % with smart phones
o 80.5% of the phone owners had Pay as you go , with only 19.5% on phone Contracts
o Only 39% of the phone owners had a phone which can connect/ access internet and only 56% of these
actually used the internet, leaving 44% not using the internet( frequently due to cost as noted by 50%)

Access to internet:
o 38% had no access ( as no phone access, none in their accommodation and did not go to any other
locations offering internet access )
o 6% could access only in their accommodation
o 4% could access only on their phone
o 26% could access at other locations offering internet access e.g. library/YSS/ Jobcentre
o 26% could access the internet by 2 by more sources e.g. phone and other locations

Ability/ confidence to use the internet : of those who replied to these questions :
o 39% not confident/25% a bit of confidence /31%confident/5% very confident
o 26% cant use it/23%bit of knowledge/40% some knowledge and 12% very knowledgeable
For the 20 service users with no access to the internet, 12 of these were over 30 ( which was 39% of all the over 30’s)
and these too said “can’t use it” or had only a ” bit of knowledge.”
From the questionnaire results, the reasons for not accessing the internet included lack of knowledge 95%, lack of
confidence 90%, lack of hardware 40%, lack of broadband 50%, lack of ability to pay 100%, and lack of interest in it
80%.
Possible recommendations/ considerations:
 22.6% has no phone at all, so alternatives for internet access need to be considered
 With 38% of all our criminal justice service users having no internet access, YSS needs to review how we
support their needs and assist them to improve access/ knowledge / confidence.
 For the over 30’s, further computer / internet training is needed ( as shown in the reasons why they are not
accessing the internet since lack of knowledge being the reason in over 90% of cases)
Other results/ explanations :
 Service users in Criminal justice projects have a lower occurrence of owning a phone, and an even smaller
number have a smart phone (which could give them internet access), than our other groups of clients.
 Pay as you go phones are most frequently used in the service users in CJ projects, and this could reflect from
their financial situations, which are often very chaotic.
 Phones with access to the internet are least readily used. This is also related to their cost and the service users
ability to pay for them.
 There is a marked difference in accommodation being able to offer internet access, with the accommodation
for those in Criminal Justice projects the lowest of our clients groups at 20%.
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
YSS’s other clients groups have greater numbers able to access the internet, and therefore will have higher
numbers able to access the internet daily how many access the internet daily. Criminal Justice clients had the
higher percentage with least confidence in using the internet.
Appendix: Summary of results
Summary for ESS/ NSS/ WSAR/ T2A projects:
Surveys completed from clients in:
Telford ,Market Drayton, Worcester, Kidderminster and Hereford
AGE: 18-24
25-29
30-49
50-69
Unknown age
Have phone ?
Type of phone
Pay as go or contract?
Phone access to internet
Do you use phone to access internet
If not what prevents you
18.90%
11.30%
51%
7.60%
11.20%
77.4% phone / 22.6% no phone
34% smart / 66% non smart phone s
19.5% contract/ 80.5% pay as go
39% internet access/ 61% none
if had a phone -56% did connect from phone/44% did not
Cost.
Internet access in accommodation
20.8% internet/ 79.2% none
If not accessing when it is available, what
prevents you
4 money, 2 too slow, 1 lack of knowledge.
Access internet in other ways
60.3% not access any other way/ 39.6% access others ways
How and where?
62% access via library/33.3% pertemps/job c/ YSS and 19% family and friends
Confident using internet
of 36 who replied: 36% not/25% bit/31%confident/5% very
How often access internet
of 32 who replied : 44% daily/31% weekly/9% monthly and 16% rare
What type of sites : most popular
Social networking 31%, universal job search 21%,choose your home 16%, Job
centre and google: 8% ,
Rate ability
of 43 replied: 26% cant/40% some/23%bit/ 12% very
Issues when claim for benefits etc in line
“ finding a computer to use”, “thick, don’t have the patience”, “find it
difficult to concentrate”, “no idea how to use it”, “need yss keyworker, as cant
read well”, “none, but lengthy process”, “ran out of credit while making call”,
“had to do over phone, with help of support worker”, “
If not use internet what stops you
knowledge 19, confidence 18, hardware 8, broadband 10, ability to pay 22,
interest in it 16
Thinking about what stops you - what
would help
Other feedback
“ability to pay and having a tablet/ laptop”, “free wifi, computer and laptop”,
“am dyslexic, and need help, don’t pick things up very well, has to be explained
and shown”, “not being depressed, taking heroin every day”, “have dyslexia so
cant use computers”, “ability to pay”,
“living with parents who are not internet friendly, only on jsa. Cant afford
laptop/broadband/ difficulty finding a computer free at library, always a
queue.”,
“only just learnt to read and write - very basic”,
“would like to learn to use computer at some point, when I have sorted myself
out with drug addiction”,
“lack of funds will always be an issue, claiming benefit or accessing support is
difficult. Benefits long wait for call then passed to someone else”,
“things going on line when don’t have the finances to access the services”
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