Contents - Telecom Regulatory Authority of India

Transcription

Telecom Regulatory Authority of India
The Indian Telecom Services
Performance Indicators July– September 2008
New Delhi, India
13th January 2009
Mahanagar Doorsanchar Bhawan,
Jawahar Lal Nehru Marg,
New Delhi-110002
Tel: +91-11- 23211934
Fax: +91-11- 23211998
Website: www.trai.gov.in
Contents
Chapter
Topic
Introduction
Chapter
Chapter
Chapter
Chapter
1
2
3
4
Chapter 5
Chapter 6
Chapter 7
Executive Summary
Performance Indicators at a glance
Performance of Wireline Services
Performance of Wireless Services
Performance of Internet Services
Performance of Value Added Services
(i)PMRTS
(ii) VSAT
Quality of Service (QoS) Performance
Performance of Cable TV, DTH & Radio
Broadcasting Services
Financial details of Telecom Service Sector
Page
Number
1
2
17
20
25
33
37
38
48
53
TABLES
Table 1
Table 2
Table
Table
Table
Table
Table
3
4
5
6
7
Table 8
Table 9
Table 10
Table 11
Table 12
Table 13
Table14
Table 15
Table 16
Table 17
Table 18
Summary of Performance of Wireline Service
Providers
Summary of Performance of Wireless Service
Providers
Growth of Wireline & Wireless Services
Growth of Internet & Broadband Services
Wireline Subscribers Base
Wireless Subscriber Base
List of Wireline Service providers alongwith
their Area of Operation
List of Wireless Service Providers
The Wireless Operators on the basis of Market
Share
Growth in Revenue of GSM Service Providers
Average Revenue Per Unit (Rs.per month
during the quarter)- GSM
Composition of Revenue (%)- GSM
Average Revenue Per Unit (Rs.per month
during the quarter)-CDMA
Composition of Revenue( %)- CDMA
Market Share of Top 5 Internet Service
Providers
Top 10 Service Providers providing Broadband
The Status of Wireline Service Providers who
have not met the benchmarks
Parameter wise performance of Wireline
Service Providers
i
12
14
17
18
19
19
20
25
28
29
29
30
31
31
33
36
38
39
Table 19
Table 20
Table 21
Table 22
Table 23
Table 24
Table 25
Table 26
Table 27
Table
Table
Table
Table
Table
Table
28
29
30
31
32
33
Table 34
Table 35
Table 36
Table 37
Table 38
Table 39
Table 40
Table 41
Table 42
Table 43
Performance of Wireless Service Providers not
meeting the benchmarks
Parameter wise performance of Wireless
Service Providers
Status of Non-Compliance of Qos Benchmarks
for Internet Service Providers providing
Broadband Service
List of New Pay Channel launched
Figures of the Quarter II of F.Y 2008-09
Comparison of Gross Revenue, Adjusted Gross
Revenue (AGR), Licence Fee and Spectrum
Charges(Ist Quarter & IInd Quarter of 2008-09)
Service wise Gross Revenue, Adjusted Gross
Revenue (AGR), Licence Fee and Spectrum
Charges (IInd Quarter of 2008-09)
Category-Wise share in the Access Revenue
(GR)
Subscribers Base of Wireline Services as on
30th September 2008
Details of Public Call Offices (PCO)
Details of Village Public Telephones (VPT)
Subscribers Base of Wireless Operators
Market Share of Wireless (GSM) Operators
Market Share of Wireless (CDMA) Operators
Market Share Distribution Wireless
Subscribers
Details of Wireless Subscribers Base
Subscribers Base of Internet Services
Subscriber Base of Public Mobile Radio Trunk
Services (PMRTS)
Subscriber Base of VSAT Service Providers
List of Broadcasters alongwith their pay
channels
List of operationalised private FM radio station
in India as on 30.9.2008
Number of applications received/ letters of
Intent issued/Licenses issued in respect of
Community Radio Stations
List of applicants who have been granted DTH
Licences.
List of Companies permitted by Ministry of I &
B to set up teleports at various locations in
India as on 30.9.2008
Summary Statement of GR, AGR, Licence Fee
and Spectrum Charges
ii
42
43
46
49
53
54
55
55
56
57
58
59
60
60
61
61
62
66
67
68
74
80
81
82
84
ANNEXURES
Annexure A
Annexure B
Annexure C
Annexure D
Annexure E
Annexure F
Annexure G
Annexure H
Annexure I
Annexure J
Annexure K
Annexure L
Annexure M
Annexure N
Annexure O
List of Wireless Wireline & Unified Access
Service Providers
List of New Unified Access Service Providers
between December 2007 to January 2008
Usage Pattern for GSM
Average Subscriber Outgo (Rental + Call
Charges) Per Min. for GSM (Full Mobility)
Usage Pattern for CDMA
Average Subscriber Outgo (Rental + Call
Charges) Per Min. for CDMA(Full Mobility)
Growth Pattern of Internet subscribers
List of Internet Service Providers reporting
Internet Telephony Service
Growth Rate of PMRTS Subscribers
Growth Rate of VSAT Subscribers
Quality of Service Performance for Wireline
Services
Quality of Service Performance for Wireless
Services
Quality of Service Performance for ISPs
Quality of Service Performance for Internet
Service Providers providing Broadband
service
Graph of GR, AGR, Licence Fee, Spectrum
Charges & Pass Through for the quarter
April-June 2008
iii
85
88
91
93
94
97
98
99
100
101
102
107
115
116
121
INTRODUCTION
(i)
This report presents the growth trends for the telecom services in India
for the quarter ending September 2008. This report provides a broad
perspective on the Telecom Services to serve as a reference document
for various stakeholders, research agencies and analysts. Under the
Unified Access Service (UAS) Regime, the details of subscriber base
under wireless services, both GSM & CDMA (WLL(F) + WLL(M))
technologies has been combined. The Executive Summary of various
Telecom Services has been given in the beginning followed by
‘Performance Indicators at a Glance’ showing the growth pattern of
Wireline, Wireless, Internet and Value Added Services (VAS) in the first
four chapters. Chapter Five includes QoS performance analysis of
various service providers. Chapter Six is on performance of Cable TV,
DTH & Radio Broadcast services. Financial details of telecom services
sector is given in Chapter Seven.
(ii)
The report has been compiled on the basis of information received from
various telecom service providers. TRAI collects performance-based
data from various service providers on quarterly basis to monitor the
growth trends in the telecom sector.
(iii)
This performance indicator report is also available on TRAI’s website
(http://www.trai.gov.in/Reports_list_year.asp).
Any
suggestion
pertaining to this may please be addressed to S. K. Gupta, Advisor (CN),
TRAI; Tel. +91-11-23217914, Fax. +91-11-23211998 and e-mail:
[email protected] or [email protected]
************
1
EXECUTIVE SUMMARY
A. Wireline Services
A.1 Wireline services subscriber base stood at 38.35 million in quarter
ending September 2008 as compared to 38.92 million in quarter
ending June 2008.
Figure –1 : Subscriber Base (Wireline)
38.35
38.92
39.42
39.25
QE Sept
07
QE Dec' QE Mar'08 QE June
07
08
QE Sept
08
Rural Wireline Subscriber base stood at 10.95 million in quarter
ending September 2008 as compared to 11.33 million in quarter
ending June 2008.
Figure- 2 : Rural Wireline Subscribers
Rural Wireline Subscribers
12.50
Rural Wireline
(in million)
A.2
44
42
40
38
36
34
32
30
39.58
Wireline DELs (in Million)
Subscriber Base (Wireline)
12.00
11.75
11.64
11.33
11.50
10.95
11.00
10.50
10.00
QE Dec' 07
QE Mar'08
2
QE June'08
QE Sept 08
A.3
Number of Village Public Telephones (VPTs) have decreased from
5.63 lakhs in quarter ending June 2008 to 5.62 lakhs in quarter
ending September 2008.
Figure-3 : Village Public Telephone
Village Public Telephone (VPT)
7.00
VPTs (In Lakhs)
6.50
6.00
5.50
5.63
5.60
5.62
5.30
5.00
4.50
4.00
QE Dec' 07
QE March 08
QE June' 08
QE Sept' 08
Net decrease in VPTs during the quarter is 1,531 (The figures of M/s
Tata Teleservices Ltd are as on 31.3.2008.)
Number of Public Call Offices (PCOs) have increased from 6.22
million in quarter ending June 2008 to 6.27 million in quarter
ending September 2008.
Figure-4 : Public Call Office
Public Call Office (PCO)
6.50
PCOs (In million)
A.4
5.90
6.19
6.22
6.27
6.00
5.50
5.00
4.50
4.00
QE Dec' 07
QE March 08 QE June' 08
QE Sept' 08
Net increase in PCOs during the quarter is 47,623. (The information has not
been furnished by MTNL (Delhi & Mumbai) and by M/s Tata for some of the
circles, therefore figures of 30.6.2008 have taken into account in respect of
these service providers.)
3
B. Wireless Services
B.1 The Wireless subscribers have reached to 315.31 million as on 30th
September 2008 as against 286.87 million subscribers in the previous
quarter. During this quarter 28.44 million wireless subscribers were
added.
Wireless Subscribers (in millions)
Figure-5 : Wireless Subscribers
350
315.31
286.87
300
261.07
233.62
250
200
150
100
50
0
QE-Dec - 07
QE-Mar - 08
QE-Jun - 08
QE-Sept - 08
Figure-6: Total Subscriber Base (Wireless)
315.31
350.00
Subscriber (in million)
300.00
261.07
250.00
165.11
200.00
98.77
150.00
100.00
33.69
52.22
50.00
0.00
QE-Mar-04
QE-Mar-05
QE-Mar-06
4
QE-Mar-07
QE-Mar-08
QE-Sep-08
B.2 Technology-wise Wireless Market Share
There are 233.68 million GSM subscribers (74.11%) and 81.63 million
CDMA subscribers (25.89%) at the end of September 2008.
Figure-7: Technology wise Wireless Market Share
CDMA
25.89%
(81.63 million)
GSM
74.11%
233.68 million
B.2.1 GSM
The GSM subscriber base has reached 233.68 million in the quarter
ending September 2008 as against 212.51 million at the end of the
previous quarter.
Figure-8 : GSM Subscriber Growth
in millions
250
233.68
212.51
200
150
100
50
0
QE-Jun- 08
5
QE-Sept-08
B.2.2 CDMA
The CDMA subscriber base has reached 81.63 million in the quarter
ending September 2008 as against 74.36 million at the end of the previous
quarter.
Figure-9 : CDMA Subscriber Growth
81.63
90
80
74.36
In millions
70
60
50
40
30
20
10
0
QE-June-08
QE-Sept-08
B.3 Average Revenue Per User (ARPU), Minutes of Usage (MoU) etc.
(B.3.1)
•
•
•
•
•
•
GSM – Full Mobility Service
The all India blended ARPU per month has declined by 7.5% from
Rs. 239/- in June 2008 to Rs. 221/- in September 2008.
ARPU for postpaid service has shown a decline of 2.8% from Rs.
600/- in June 2008 to Rs. 584/- in September 2008. Prepaid service
has also shown a decline in ARPU of 7.5% from Rs. 204/- in June
2008 to Rs. 189/- in September 2008.
Reversing the general increasing MOUs trend of network usage, total
MOU per subscriber on an all India basis has declined from 505
minutes in June 2008 to 499 minutes in September 2008, thereby
showing a decline of 1.33% as against an increase of 2.55% in June
2008. The outgoing MOUs declined by 1.45% and incoming by
1.22%.
Postpaid segment alone has shown an increase of 7.86% in MOUs
per subscriber. On the other hand, prepaid segment has shown a
decline of 2.27%.
The overall ratio of incoming-outgoing MOUs has been 52:48 as
compared for 51:49 in June 2008.
Outgoing SMS per subscriber showed a reversal of trend – an
increase of 11.6% from 22 in June 2008 to 25 in September 2008.
6
Figure-10 : Key Indicators for GSM
257
233.68
242
221
92
25
Subscriber
base (Million)
Share of
prepaid (%)
Incoming
Outgoing
Outgoing
MOU per sub
MOU per sub SMS per
per month
sub. Per
per month
month
ARPU (Rs.
per month)
Figure-11 : Variation in Key Indicators over Last Quarter
11.6%
10%
0.7%
Outgoing
Subscriber Share of
Incoming
base (Million)prepaid (%) MOU per sub MOU per sub
per month
-1.2%
per month
-1.5%
Outgoing
SMS per
sub. Per
month
ARPU
-7.5%
7
Figure-12: GSM Originated Traffic- distribution by terminating network
Inter-circle to
Mobile
12.4%
Inter-cricle to
Fixed
1.1%
Intra-circle to
ILD Fixed
0.5% 4.9%
Intra-circle to
Mobile
81.1%
8
(B.3.2) CDMA (Full Mobility)
•
•
All India blended ARPU (per month) for the quarter ending September
2008 is Rs.122/- as compared to Rs. 139/- for the quarter ending June
2008.
All India Total Blended MOU per subscriber per month has shown a
decline from 354 minutes for the quarter ending June 2008 to 332
minutes for the quarter ending September 2008.
Figure-13 : Key Indicators for CDMA
171
161
122
92.09
65.66*
14
Subs base
(Million)
Share of Incoming
Prepaid MOUs per
Subs (%)
sub per
month
Outgoing
MOU per
sub per
month
Outgoing
SMS per
sub per
month
ARPU
(Rs. Per
month)
*Does not include WLL (F) & WLL (M) subscriber.
Figure-14 : Variation in Key Indicators over last quarter
11%*
12.14%
9.60%
-5.8%
-6.7%
-11.9%
Subscriber Share of
base
Prepaid
Subs
Incoming
MOUs per
sub per
month
Outgoing
MOU per
sub per
month
* Does not include WLL (F) & WLL (M) subscriber.
9
Outgoing ARPU (per
SMS per
month)
sub per
month
Figure-15 : CDMA Originated Traffic- distribution by terminating
network
Inter Circle to
Mobile
14.36%
ILD
0.33%
Intra Circle to
Fixed
4.31%
Inter Circle to
Fixed
1.03%
Intra Circle to
Mobile
79.97%
Internet Services
C.1
There are 12.24 million Internet subscribers at the end of September
2008 as compared to 11.66 million at the end of June 2008 registering
a growth of 4.97%. This growth rate is less than the growth rate of
5.09% at the end of June 2008.
C.2
Besides above, there are 88.27 million wireless data subscribers at the
end of September 2008 (capable of accessing data services including
internet through mobile handsets (GSM/ CDMA)).
Figure-16 : Internet Subscriber Base
No of Subscribers(in
million)
C.
14.00
12.00
10.00
8.00
6.00
4.00
9.63
10.36
11.09
11.66
12.24
QE
Mar'08
QE
Jun'08
QE
Sep'08
2.00
0.00
QE
Sep'07
QE
Dec'07
Quarter/Year Ending
10
C.3
45
40
35
30
25
20
15
10
5
0
41.84
4.61
1.22
0.59
0.56
0.19
0.01
ne
LAN
m
ode
i
ed L
ers
Oth
s
Lea
io
Ra d
r
t
erne
le M
Fibe
Eth
Cab
DSL
Subscriber Base(in lakhs Apprx.)
C.4
Broadband Subscriber Growth - The number of Broadband
subscribers (with a download speed of 256 Kbps or more) was 4.90
million at the end of September 2008 as compared to 4.38 million at
the end of June 2008. The growth rate of broadband subscribers in this
quarter is 11.87%.
Broadband Subscribers Share (Technology wise) – Out of total 4.90
million broadband subscribers, 4.184 million are DSL based;
0.461million Cable Modem; 0.122 million Ethernet LAN; 0.059 million
Fiber; 0.056 million Radio, Leased Line 0.019 million and 0.001 million
use other technologies.
Figure-17 : Technology Trends for Broadband
Access Technology Used
D. Quality of Service Performance
D.1 Wireline Services
This report covers 84 licences providing basic services. In this quarter the
performance of the Basic Service Providers have improved as compared to
the previous quarter in respect of parameters like Provision of Telephones,
Faults incidences, Call Completion Rate, Customer Care Services (Shifts,
Closures).
11
However, the performance of Basic Service Providers have deteriorated
in this quarter, as compared to the previous quarter, in respect to
parameters like Faults repaired by next working day, Mean Time to
Repair, Metering & Billing credibility, Customer Care Services
(Additional Facilities), Response time to the customer for assistance %age of calls answered by Operator (i) Voice to voice: within 60 sec (ii)
Voice to voice: within 90 sec and Time Taken to Refund.
The performance of the Basic Service Providers remained at same level
as compared to the previous quarter in respect of the parameter like
Response time to the customer for assistance - %age of calls answered
(Electronically) within 20 sec and within 40 sec.
The summary of performance of the service providers who have not met
the benchmarks in this quarter as compared to previous quarter is
given in the table –1.
Table 1: Summary of Performance of Wireline Service Providers
No. of operators not meeting the
benchmarks
Sr.
No.
1
2
3
4
5
6
7
Parameters
Provision of Telephones
after
registration
of
demand
Fault incidences per
100 subs/month
Fault repaired by next
working day
MTTR
Call Completion Rate
(in local network)
Metering & billing
credibility - % of bills
Customer Care Service
(95% of requests)
(i)
(ii)
(iii)
8
Shifts
Closures
Additional Facilities
Response time to the
customer for assistance
(i)
%age of calls answered
(electronically)
Within 20 sec = 80%
within 40 sec = 95%
Benchmark
June, 2008
September, 2008
Out of
78
In Nos
Out of 78
In %age
Out of
84*
In Nos
Out of
84*
In %age
52
66.67%
35
41.67%
<3
46
58.97%
43
51.19%
>90%
17
21.79%
21
25.00%
<8Hrs
21
26.92%
29
34.52%
>55%
4
5.13%
3
3.57%
<0.1%
1
1.28%
6
7.14%
<3 Days
<24 hrs.
<24 hrs.
18
8
9
23.08%
10.26%
11.54%
12
5
12
14.29%
5.95%
14.29%
80%
95%
1
2
1.28%
2.56%
1
2
1.19%
2.38%
100% within 7
Days
12
(ii)
%age of calls answered by
operator (voice to voice)
Within 60 sec = 80%
within 90 sec = 95%
Time taken for refund
of deposits after
closures
9
NOTE :
80%
95%
2
8
2.56%
10.26%
4
22
4.76%
26.19%
100% within 60
days
2
2.56%
7
8.33%
* M/s Tata Teleservices has commissioned its services in Orissa, Rajasthan, MP, UP-E, UP-W, HP service areas in June
2008. So, total no. of Licensees providing PMR is 84
D.2 Wireless Service
This report covers performance of 93 GSM Cellular Mobile Licensees and
44 CDMA service Licensees vis-à-vis the QoS benchmarks prescribed by
TRAI. All Cellular Mobile Service Providers have achieved prescribed TRAI
benchmark in respect of the following parameters:1. Accumulated down time of Community isolation
2. Call Drop Rate
3. Response time to the customer for assistance
(i)
%age of calls answered (electronically) within 20 sec.
(ii)
%age of calls answered (electronically) within 40 sec.
4. %age of complaints resolved within 4 weeks.
5. Period of all refunds/payments due to customers from the date of
resolution of complaints.
The performance has improved in this quarter as compared to the previous
quarter in respect of the following parameters:1. Service access Delay.
2. %age of Connections with good voice quality.
3.
Response time to the customer for assistance
(i) %age of calls answered (electronically) within 40 sec
(ii) %age of calls answered (voice to voice) within 60 sec
(iii)%age of calls answered (voice to voice) within 90 sec
4. %age of complaints resolved within 4 weeks
5. Period of all refunds/payment due to customers from the date of
resolution of complaints.
The performance has deteriorated in this quarter as compared to the
previous quarter related to the parameters like Call Set-Up Success Rate
(Within Licensee’s Own network), Blocked Call rate (SDCCH/paging
channel congestion and TCH Congestion) & Complaints per 100 bills
issued.
The performance of the Cellular Mobile Service Providers is at same level
as compared to the previous quarter in respect of the parameter of
Accumulated down time of community isolation, Call drop rate, Response
13
time to the customer for assistance – %age of calls answered
(electronically) within 20 sec., all the operators met the benchmark on the
lines of previous quarter.
The comparative statement of the key parameters is given in the
table 2:Table 2 : Summary of Performance of Wireless Service Providers
No. Of Operators Not Meeting The
Benchmarks
Sr.No.
Parameters
Benchmarks
1
Accumulated down
Community isolation
2
Call Set-Up Success Rate (Within
Licensee’s Own network)
3
4
Service access delay
Blocked
call
(i)
SDCCH/paging
congestion
time
of
Quarter Ending
June, 2008
Quarter Ending
September, 2008
Out Of
134
(Nos.)
Out Of
134
(in %)
Out Of
138*
(Nos.)
Out Of
138*
(in %)
<24 hrs
0
0.00%
0
0.00%
>95%
5
3.73%
6
4.35%
<15 Sec
2
1.49%
1
0.72%
<1%
6
4.48%
8
5.80%
<2%
12
8.96%
13
9.42%
rate
channel
(ii) TCH Congestion
5
Call drop rate
<3.0%
0
0.00%
0
0.00%
6
%age of Connections with good
voice quality
>95%
6
4.48%
3
2.17%
7
Response time to the customer
for assistance
(i)
%age
of
calls
answered
(electronically); within 20 seconds
= 80%
80%
0
0.00%
0
0.00%
(ii)
%age
of
calls
answered
(electronically); within 40 seconds
= 95%
95%
1
0.75%
0
0.00%
(iii)
%age of calls answered by operator
(voice to voice); within 60 seconds
= 80%
80%
22
16.42%
13
9.42%
(iv)
%age of calls answered by operator
= 95%
95%
47
35.07%
39
28.26%
8
Complaints per 100 bills issued
<0.1%
2
1.49%
3
2.17%
9
% Of complaints resolved with 4
weeks
100%
1
0.75%
0
0.00%
14
10
Period of all Refunds/Payment
due to Customers from the date
of resolution of complaints As In
(9) above
<4 Weeks
1
0.75%
0
0.00%
NOTE : * a) M/s Dishnet Wireless has commissioned its services in Kolkata circle on 05.05.2008
and has submitted PMR for same.
b) M/s Vodafone has commissioned its services in Orissa on 28.07.2008, in Assam & NE on 09.09.2008 and submitted the
PMR for these circles also. So, total no. of licensees providing PMR is 138.
D.3
Broadband Service
Regulations on ‘Quality of Service of Broadband Service Regulations
2006’ came into force with effect from 1st Jan 2007. Total number of
the Service providers providing Broadband was 72 in last quarter
(June, 2008). No new service provider is added in this quarter.
This report covers performance of 13 Service Providers providing
Broadband vis-à-vis the QoS benchmarks prescribed by TRAI.
E.
Broadcasting and Cable Services
E.1 Based on the data received from various Multi System Operators (MSOs)
across the country, the maximum number of Free-to-Air (FTA) and Pay
Channels being carried in the cable networks are 161 and 113
respectively. There are 129 pay channels as reported by 19
broadcasters/their distributors at the Quarter ending September 2008.
E.2 Apart from All India Radio, there were 236 FM Radio station in operation
as on June 30, 2008. During the quarter ending September 30, 2008, no
new private FM radio station came into operation.
E.3 No DTH license was issued during the quarter ending September 2008.
Therefore, at present, apart from free to air DTH service of Doordarshan,
there are 6 private DTH licensees. Out of these 6 licensees, 4 licensees
are offering pay DTH services to the customers as on 30.09.2008, while
two other are in the process of rolling out its services. Total number of
reported registered subscribers being served by these four Private DTH
operators is 7.99 million at the end of quarter ending 30.09.2008.
E.4 Upto quarter ending June 2008, there were 51 Community Radio Station
licensee and out of these, 35 were operational. In the quarter ending
September 2008, 6 more licenses were issued. Now, at the quarter
ending September 2008, out of 57 licensees of community radio stations,
36 stations are in operation.
E.5 At the end of the quarter June 2008, there were 681650 number of set
top boxes (STBs) installed in the CAS notified areas of Delhi, Mumbai,
Kolkata and Chennai. Now, at the quarter ending September 2008, the
STB number has increased to 717722 in the CAS notified areas of Delhi,
Mumbai, Kolkata and Chennai.
E.6 Upto quarter ending June 2008, there were 50 Teleport Service Providers
in operation in India. In the quarter ending September 2008, 4 more
licenses were issued. Now, at the quarter ending September 2008, 54
Teleport Service providers are in operation in India.
15
F. Financial Details of the Telecom Network:
F.1 The Gross Revenue of the Telecom Service Sector for the IInd Quarter
(July – September 2008) of the financial year 2008-09 was Rs.37196
Crores as against Rs. 35311 Crores for the Ist Quarter thereby showing
increase by 5.34%. The Adjusted Gross Revenue (AGR) for the Quarter
under review is placed at Rs.27,357 Crores as against Rs. 26,990 Crores
for the previous quarter thereby showing increase of 1.36%.
F.2 The Gross Revenue and AGR of the Public Sector units in Telecom Sector
is Rs.10265 Crores and Rs.8544 Crores respectively as against Rs. 9756
Crores and Rs. 8467 Crores for the previous quarter.
F.3 The Gross Revenue and AGR of the Private Sector enterprises in Telecom
Sector is placed at Rs.26931 Crores and Rs.18813 Crores respectively as
against Rs. 25555 Crores and 18524 Crores for the previous quarter.
F.4 The Share of Public and Private sector enterprises in the total AGR from
Telecom Service is 31.23% and 68.77% respectively as against 31.37%
and 68.63% in the previous quarter.
F.5 Overall % of License Fee paid by Telecom Service Providers to AGR is
8.55%.
F.6 The Pass Thru as % of GR for the ILD services is highest at 58.23%
followed by NLD at 27.54% and Access at 23.39%.
16
G.
Performance Indicators at a Glance for Quarter ending
30th September 2008
Table 3 : Growth of Wireline & Wireless Services:%age
%age
%age growt %age
growth growth h over growth
Mar
over
over
over
2008 June
Sep
Dec
QE
(6
2007
2008
2007
mont
Sep QE Dec QE Mar QE Jun QE Sep
(12
(3
(9
2008
2008
2008 months) months) hs) months)
2007 2007
1) Subscriber's
Base (in million)
i) Wireline
39.58
39.25
39.42
38.92
38.35
-3.11
-2.29
-2.71
-1.46
ii) Wireless
209.08 233.62
261.07
286.87
315.31
50.81
34.97 20.78
9.91
Gross Total
248.65 272.87 300.49 325.79 353.66
42.23
29.61 17.69
8.55
2) Traffic (MOU) (minutes of use/ sub/month)
Wireless
i) GSM
462
464
493
505
499
8.01
7.54
1.22
-1.19
ii) CDMA
413
375
364
354
332
-19.61
-11.47
-8.79
-6.21
3) ARPU (Rs./sub/ month)
Wireless
i) GSM
275
261
264
239
221
-19.64
-15.33 -16.29
-7.53
ii) CDMA
173
176
159
139
122
-29.48
-30.68 -23.27
-12.23
4) Teledensity
Population in
million
(Estimated)
1137
1143
1146
1150
1154
3.48
3.43
3.44
3.38
3.32
-4.51
-3.11
-3.39
-1.81
ii) Wireless
18.39
20.44
22.78
24.95
27.32
48.58
33.68 19.94
9.53
Gross Total
21.87
23.87
26.22
28.33
30.64
40.13
28.39 16.88
8.18
i) Wireline
17
Table 4: Growth of Internet & Broadband Services:%age
growth
%age
%age
%age
over Sep
growth
growth
growth
2007
QE
QE
QE
QE
over Dec
over Mar over June
Sep
Dec
Mar
Jun QE Sep
(12
2007
2008
2008
2007 2007 2008 2008 2008 months) (9 months) (6 months) (3 months)
1) Subscriber's
Base (in million)
i) Internet
ii) Wireless
Internet *
ii) Broadband
Connections
(>=256 Kbps
download speed)
2) Minutes of
Use (Dialup
Internet) (MOU/
subs/month)
3) ARPU (Dialup
Internet)
(Rs/subs/month)
9.63 10.36 11.09 11.66
12.24
27.10
18.15
10.37
4.97
46.37 57.83 65.50 75.97
88.27
90.36
52.64
34.76
16.19
2.67
3.13
3.87
4.38
4.90
83.52
56.55
26.61
11.87
206
210
220
225
212.34
3.08
1.11
-3.48
-5.63
200
210
220
225
213.08
6.54
1.47
-3.15
-5.30
* Accessing Internet through wireless (GSM & CDMA) networks
%age Growth figures are calculated by rounding the actual figures to nearest million. These may vary with
values given in the subsequent chapters of this report.
18
H. Performance of Service Providers during the quarter: Table 5 : Wireline Subscriber Base(in Million)
1)
Wireline
Service
QE Sep QE Dec
2007
Providers 2007
QE Mar
2008
QE Jun
2008
QE Sep
2008
%age
%age
%age
%age
growth
growth
growth
growth
over Sep over Dec over Mar over June
2007
2007
2008
2008
(12
(9
(6
(3
months) months) months) months)
BSNL
32.22
31.71
31.55
30.87
30.12
-6.52
-5.01
-4.53
-2.43
MTNL
3.63
3.60
3.68
3.63
3.57
-1.65
-0.83
-2.99
-1.65
Bharti
2.08
2.18
2.28
2.39
2.51
20.67
15.14
10.09
5.02
Reliance
0.70
0.78
0.87
0.95
1.02
45.71
30.77
17.24
7.37
Tata/
Hughes
0.63
0.67
0.72
0.77
0.82
30.16
22.39
13.89
6.49
HFCL
0.16
0.15
0.15
0.15
0.15
-6.25
0.00
0.00
0.00
Shyam
0.16
0.16
0.16
0.16
0.16
0.00
0.00
0.00
0.00
39.58
39.25
39.42
38.92
38.35
-3.11
-2.29
-2.71
-1.46
Total
Table 6: Wireless Subscriber Base (in Million)
Service
QE Sep
Providers 2007
QE Dec
2007
QE Mar
2008
QE Jun
2008
QE Sep
2008
%age
%age
%age
%age
growth
growth
growth
growth
over Sep over Dec over Mar over June
2008
2007
2007
2008
(3
(12
(9
(6
months) months) months) months)
Bharti
48.88
55.16
61.98
69.38
77.48
58.51
40.46
25.01
11.67
Reliance
36.32
40.96
45.79
50.79
56.05
54.32
36.84
22.41
10.36
Vodofone
35.66
39.86
44.13
49.20
54.63
53.20
37.05
23.79
11.04
BSNL
34.13
36.81
40.79
41.96
43.86
28.51
19.15
7.53
4.53
Tata Tele
19.50
21.74
24.33
26.33
29.33
50.41
34.91
20.55
11.39
Idea
18.67
21.05
24.00
27.19
30.38
62.72
44.32
26.58
11.73
Aircel
8.04
9.43
10.61
11.92
13.88
72.64
47.19
30.82
16.44
Spice
3.48
3.80
4.21
4.55
3.60
3.45
-5.26
-14.49
-20.88
MTNL
2.99
3.20
3.53
3.72
3.96
32.44
23.75
12.18
6.45
BPL
1.15
1.24
1.29
1.38
1.66
44.35
33.87
28.68
20.29
HFCL
0.15
0.25
0.30
0.34
0.36
140.00
44.00
20.00
5.88
Shyam
0.10
0.10
0.11
0.11
0.12
20.00
20.00
9.09
9.09
233.62 261.07
286.87
315.31
50.82
34.97
20.78
9.91
Total
209.07
19
CHAPTER ONE
PERFORMANCE OF WIRELINE SERVICES
Subscribers Base: 1.1
The Wireline services were provided by 5 licensed private operators (UASL) in
addition to incumbents BSNL and MTNL as on 30th September 2008. List of
Wireline Service providers along with their areas of operation is given in the
Table 7. The Operator wise details of Wireline Subscriber Base as on 30th
September 2008 is given in Table 27.
Table 7: List of Wireline Service Providers along with their Area of
Operation
Sl.
Name of the
Area of Operation
No.
Service Provider
1
BSNL
All India except Delhi & Mumbai
2
MTNL
Delhi & Mumbai
3
Bharti Airtel Ltd
Andhra Pradesh, Delhi, Gujarat, Haryana,
Karnataka, Kerala, Kolkata, Madhya
Pradesh, Maharashtra, Mumbai, Punjab,
Rajasthan, Tamil Nadu(included Chennai
circle), UP-East,UP-West (including
Uttaranchal) and West Bengal.
4
Tata Teleservices
(Maharashtra) Ltd.
Maharashtra, Mumbai
5
Tata Teleservices
Ltd.
Andhra Pradesh, Bihar, Chennai, Delhi,
Gujarat, Haryana, Himachal Pradesh,
Pradesh, Orissa, Punjab, Rajasthan, Tamil
Nadu, UP(E), UP(W) including Uttaranchal
and West Bengal
6
HFCL Infotel Ltd
Punjab
7
Shyam Telelink Ltd
Rajasthan
Reliance
Communications
Ltd.
Andhra Pradesh, Bihar, Chennai, Delhi,
Gujarat, Haryana, Himachal Pradesh,
Karnataka, Kerala, Kolkata Madhya Pradesh,
Maharashtra, Mumbai, Orissa, Punjab,
Rajasthan, Tamil Nadu, UP(E), UP(W) and
West Bengal
8
20
Market Share of Wireline subscriber base.
1.2
As on 30th September 2008, the total subscriber base of fixed (Wireline) lines
stood at 38.35 million. The incumbents BSNL and MTNL have 78.55% and
9.32% market share respectively in the subscriber base, while all the five
private operators together have 12.13% share. The market share of total Fixed
(Wireline) lines is shown in the Figure below:Figure 18: Distribution of Market share of Urban + Rural Wireline subscriber
Total Market Share of Wireline Subscribers as on
30th September 2008
BSNL
78.55%
Other
Private
12.13%
MTNL
9.32%
Figure 19 : Distribution of Market share of Urban Wireline subscriber
Market Share of Urban Wireline Subscribers as
on 30th Septem ber 2008
BSNL
70.03%
MTNL
13.04%
Other
Private
16.93%
21
Figure 20 : Distribution of Market share of Rural Wireline subscriber
Market Share of Rural Wireline Subscribers
as on 30th Septem ber 2008
BSNL
99.87%
Other
Private
0.13%
Subscriber Base of Wireline for last five quarters
1.3
The subscriber base of the Wireline service sector for last five quarters is
depicted below:
Figure 21: The subscriber base of the Wireline service sector for last five quarter
Subscriber Base (Wireline)
Wireline DELs
43.00
41.00
39.58
39.25
39.42
38.92
38.35
39.00
37.00
35.00
30th Sept 31st Dec' 31st Mar'08 30th June 30th Sept
07
07
08
08
Status of Wireline services
1.4
The Fixed (Wireline) subscriber base registered a decrease of 568,187 lines
during the quarter starting from the month July' 2008 to September' 2008.
The net number of fixed (wireline) has decreased to 3,83,49,054 from
3,89,17,241 as on 30th September 2008. The overall percentage of decrease in
subscriber base during the quarters is 1.46%.
1.5
During the quarter ending 30th September 2008 some service providers have
increased their respective wireline subscriber base such as M/s Bharti Airtel
Ltd. from 23,93,732 to 25,09,460(+115,728), M/s Tata Teleservices Ltd. (TTL)
(including TT(M)L) from 772,202 to 821,602(+49,400), M/s Reliance
Communications Ltd. (RCL) from 951,615 to 10,21,484(+69,869) and M/s
HFCL Infotel Ltd. from 147,755 to 152249 (+4,494). The reduction in the
subscriber base of Wireline during the quarter ending September' 08 reported
22
by M/s BSNL from 3,08,66,077 to 301,22,269(-7,43,808), M/s Shyam Telelink
Ltd. from 155,675 to 149,529 (-6,146) and M/s MTNL from 36,30,185 to
35,72,461 (-57,724)
Figure 22 : Percentage Growth Rate of Wireline Subscribers
Percentage Growth Rate of Wireline Subscribers
1
1
0.42
0
-1
-0.82
-1
-2
-1.27
-1.27
-2
Jul-Sept 07
Oct-Dec'07
Jan-Mar'08
Apr-June'08
-1.46
Jul-Sept 08
Other Performance Indicators: Public Call Offices:
1.6
During the quarter ending 30th September 2008, 47,623 new PCOs have been
added. Total number of PCOs in the country as on 30th September 2008 is
62,68,713*. The share of BSNL in is 19,15,106 i.e. 30.55% of the total PCOs.
The share of MTNL and other private operators combined is 2,34,941 (3.75%)
and 41,18,666 (65.70%) respectively.
Operator-wise (BSNL/MTNL/Other Private Operators) market share of PCO is
depicted in the chart below. Service area and operator wise details of PCO’s are
available at Table 28.
Figure 23 : Market Share of Public Call Office as on 30.09.2008
Market Share of Public Call Office
as on 30th Septem ber 2008
Pvt.
Operators
65.70%
BSNL
30.55%
MTNL
3.75%
*
The information has not been furnished by MTNL (Delhi & Mumbai) and by M/s Tata for some of the circles, therefore figures of 30.06.2008
have been taken into account.
23
Village Public Telephones (VPT):
1.7
There are 5,93,485 villages in India as per census 2001 as reported by
BSNL. During the previous quarter ending 30th June 2008 there were
5,63,494 VPTs in the country whereas by the end of this quarter i.e. 30th
September 2008, the total number of VPTs have decreased to 5,61,963
Thus 1,531 VPTs have decreased during the current quarter. The total
number of villages left uncovered, are 31,522 as on 30th September 2008.
The status of VPT’s is depicted in the Figure 24
Figure 24 : Village Public Telephones as on 30.09.2008
Village Public Telephones (VPTs)
as on 30th September 2008
Villages
having VPT
as on 30th
September
2008
95%
Balance
Villages to
be covered
5%
(* M/s Tata Teleservice Ltd. figures are as on 31.3.2008.)
Circle-wise and Operator-wise details of village public telephones as on
September 2008 and addition/deletion during the quarter are available in
Table 29.
30th
*********
24
CHAPTER TWO
PERFORMANCE OF WIRELESS SERVICES
Wireless Subscriber Base reached 315.31 million
PART A
2.1
Details of service providers:
The list of all the Wireless service providers currently providing services along
with their licensed service areas is given in table 8.
Table 8: List of Wireless Service providers
Area for which Area for which not
licensed
licensed with No.
UASL Service
Licensed
SLNO
Service Provider
1
BSNL/MTNL
All India (23)
2
Bharti
All India (22)
All India except NE
3
Aircel Group
All India (23)
4
Reliance Group
All India (23)
Reliance Infocomm
All India (except
Assam & NE) (20)
Assam & NE
All India except
Chennai & TN
All India except NE &
AS
All India except NE &
AS
Reliance Telecom
Kolkata, MP, WB,
HP, Bihar, OR,
Assam & NE (8)
Delhi, Mumbai,
Chennai, MH,
Gujarat, AP, KTK,
TN, KR, PB, Har, UP
(W), UP (E), Raj &
J&K
5
Vodafone
All India (23)
6
Tata Teleservices
All India (20)
7
IDEA
All India (22)
8
Shyam Telelink
All India (22)
All India
9
BPL/Loop Telecom Private Ltd
All India (22)
All India except
Mumbai
10
M/s Unitech Wirless
All India (22)
All India
11
Datacom Solutions Pvt. Ltd.
12
Swan Telecom Pvt. Ltd
13
Spice Communications
All India except Pb
(21)
Delhi, Mumbai, Mah,
Guj, AP, Ktk, KR,
Chennai & TN,
Punjab, HR, UP (W),
UP (E) & Raj (13)
Delhi, Mah, AP,
KTK, Punjab, Har (6)
14
S Tel Ltd
HP, Bihar, Orissa,
Assam, NE, J&K (6)
15
HFCL
Punjab (1)
MP, WB, HP, Bihar,
OR, Assam & NE
UP-W, MP, WB, HP,
Bihar, OR, Assam,
NE, J&K
All India
Mumbai, Chennai &
TN, Kol, KTK, Pb,
WB, Bihar, OR,
Assam, NE & J&K
Punjab
All India except Pb
Kol., MP, WB, HP,
Bihar, OR, Assam,
NE & J&K
All India except Kol.,
MP, WB, HP, Bihar,
OR, Assam, NE &
J&K
All India except
Delhi, Mah, AP, KTK,
(Delhi, Mah, AP,
Pb, Har
KTK, Pb & Har)
All India except HP,
HP, Bihar, OR,
Bihar, OR, Assam,
Assam, NE, J&K
NE, J&K
All India except
Punjab
Punjab
Circle-wise details of all Wireless, Wireline & Unified Access Service providers for the
quarter ending September 2008 are given at Annex A & B.
25
Growth of Subscribers Base: -
GSM
2.2
The GSM subscribers base has reached 233.68 million in the quarter ending
September 2008 as against 212.51 million at the end of the previous quarter. The
quarterly growth for this quarter is 9.96%. M/s Bharti with 77.48 -million
subscriber base remains the largest GSM mobile operator followed by M/s
Vodafone, M/s BSNL and M/s Idea with subscribers base of 54.62 million, 39.17
million and 30.38 million respectively. The market share of different GSM
operators is given below:
Figure 25 : Operator-wise Market Share of GSM service providers
MTNL Spice BPL
Reliance 1.57% 1.54% 0.72%
3.94%
Aircel
Bharti
5.94%
33.16%
Idea
13.00%
BSNL
16.76%
Vodafone
23.37%
CDMA
2.3
The CDMA Subscribers Base has reached 81.63 million during the quarter
ending September 2008 as against 74.36 million at the end of previous quarter.
The quarterly growth in this quarter is 9.78% as against 8.76% for the previous
quarter. M/s Reliance remains the largest CDMA mobile operator followed by
M/s Tata Teleservices and M/s BSNL with subscribers base of 46.84 million,
29.33 million and 4.70 million respectively.
26
Figure 26: Operator-wise Market Share of CDMA Wireless
HFCL
0.44%
MTNL Shyam
0.34% Telelink
0.15%
BSNL
5.76%
Tata
Teleservices
35.93%
Reliance
Infocomm
57.38%
Wireless Subscriber Base
2.4
At the end of September 2008, the Wireless (Mobile and WLL (F)) market
has reached 315.31million subscriber as against 286.87 million
subscribers at the end of previous quarter.
Addition in Subscribers Base
2.5
During this quarter 28.44 million subscribers were added. The total
subscriber base of 315.31 million comprises of 233.68 million GSM mobile
(74.11%) & 81.63 million CDMA Mobile (25.89%). The growth rate in this
quarter is 9.92% as against 9.88% in the previous quarter.
27
Company wise Market Share
2.6
M/s Bharti has maintained its 1st position with a subscriber base of 77.48
million. It has market share of 24.57% w.r.t total subscriber base. M/s Reliance
is on 2nd position with a total subscribers base of 56.05 million. M/s Idea
Cellular limited has started its services in Mumbai & M/s Vodafone has started
its service in Orissa, Assam & North East.
2.7
The Wireless operators on the basis of market share are given below: Table 9: The Wireless Operators on the basis of Market Share
SLNO
1
2
3
4
5
6
7
8
9
10
11
12
Wireless Group
(with number
of Circles)
Bharti (22)
Reliance (22)
Vodafone (19)
BSNL(21)
Idea (12)
Tata (11)
Aircel ( 10)
MTNL (2)
Spice (2)
BPL (1)
HFCL (1)
Shyam (1)
Total
Subscribers Base
as on September
08
(In
millions)
77.48
56.05
54.63
43.86
30.38
29.33
13.88
3.96
3.6
1.66
0.36
0.12
315.31
Market
Share
(in
%age)
24.57%
17.78%
17.33%
13.91%
9.63%
9.30%
4.40%
1.26%
1.14%
0.53%
0.11%
0.04%
100%
The details of operator-wise subscribers of GSM and CDMA are given in
Table 31and Table 32.
2.8
Distribution of Subscriber base and market share of Wireless services as on
September 2008 among Metros, Circles A to C is given in Table 33, Table 34
and Figure 36.
28
PART B : ARPU and MoU
GSM (Full Mobility)
Average Revenue Per User (ARPU)
2.9
The all India blended ARPU per month has declined by 7.5% from Rs. 239/- in
June 2008 to Rs. 221/- in September 2008.
2.10 ARPU for postpaid service has shown a decline of 2.8% from Rs. 600/- in June
2008 to Rs. 584/- in September 2008. Prepaid service has also shown a decline
in ARPU of 7.5% from Rs. 204/- in June 2008 to Rs. 189/- in September 2008.
2.11 As per the revenue reports furnished by the service providers, revenue from
subscribers adjusted for interconnect charges, is about Rs. 14,772 Crores in the
quarter ending September 2008 as against Rs. 14,470 Crores in the June 2008
quarter, thereby showing a growth of 2%.
Table 10: Growth in Revenue of GSM Service Providers
Period
Revenue*
(Rs. in Crores)
11,903
12,738
14,329
14,470
14,772
July-07 to Sept-07
Oct-07 to Dec-07
Jan-08 to Mar-08
Apr-08 to Jun-08
Jul-08 to Sep-08
Quarterly rate of
growth
5.0%
7.0%
12.5%
1.0%
2.0%
* Net of pass through
Table 11: Average Revenue Per Unit (Rs. per month during the quarter)
Circle
Circle A
Circle B
Circle C
Metro
All India
All private SPs
BSNL/MTNL
Postpaid
580
534
533
627
584
Prepaid
193
181
196
193
189
642
403
193
174
29
Blended ARPU
225
198
212
275
221
226
198
Table 12: Composition of Revenue (%)
Item
Rental Revenue
Revenue from
Call charges (usage)
Revenue from
Roaming
Revenue from SMS
Other Revenues *
Jun-08
Sep-08
19.6%
19.2%
58.9%
59.2%
9.1%
4.2%
8.2%
8.4%
4.2%
8.9%
Notes:
* Other revenue includes revenue from other value added services, installation etc.
Usage Pattern
2.12 Reversing the general increasing MOUs trend of network usage, total MOU per
subscriber on an all India basis has declined from 505 minutes in June 2008
to 499 minutes in September 2008 thereby showing a decline of 1.33% as
against an increase of 2.55% in June 2008. The outgoing MOUs declined by
1.45% and incoming by 1.22%.
2.13 Decline in MOUs is seen only in local (Intra-circle) segment. MOUs under
NLD segment have shown a growth.
2.14 Postpaid segment alone has shown an increase of 7.86% in MOUs per
subscriber. On the other hand, prepaid segment has shown a decline of
2.27%.
2.15 The overall ratio of incoming-outgoing MOUs has been 52:48 as compared for
51:49 in June 2008.
2.16 Outgoing SMS per subscriber showed a reversal of trend – an increase of
11.6% from 22 in June 2008 to 25 in September 2008.
2.17 The MOUs have recorded an increase in Metros and “A” category circles.
However, there has been substantial decline in MOUs in other areas (“B” & “C”
category circles) resulting in an overall negative trend for the GSM Industry.
Detailed data is given in Annex. C.
Average Subscriber outgo (rental + call charges) per minute
2.18 The tariff plans are of bundled nature and the trade-off is generally between
monthly fixed charges and Variable (call) charges. The average outgo per
outgoing minute (Rental revenue + Airtime revenue per outgoing minute),
therefore, is a realistic indicator of tariff levels. Annex D indicates the average
outgo per outgoing minute i.e. Rental revenue + Airtime revenue per outgoing
minute.
2.19 All India average outgo per minute has declined from Rs. 0.84 in June 2008 to
Rs. 0.79 in September 2008 indicating an overall decline in tariff for GSM
services in the country.
30
CDMA ( Full Mobility Service)
ARPU (Average Revenue Per User per month)
2.20
2.21
2.22
All India blended ARPU per month for the quarter ending September 2008 is Rs.
122/- as compared to Rs. 139/- for the quarter ending June 2008.
According to the revenue reports submitted by the service providers for the
quarter ending September 2008, revenue, net of “pass through”, from CDMA
full mobility service is Rs. 2289.33 crores which was 2332.68 crores in the
quarter ending June 2008 registering a decline of 1.85%.
The huge difference between postpaid and prepaid ARPU noticed in the last
quarter continued to remain valid for this quarter as well. Postpaid ARPU has
been 4.56 times that of prepaid ARPU, which perhaps, could be attributed to
declining importance of processing fee on recharge coupon/ voucher purchased
by prepaid subscribers. The gap is lowest in Circle C (3.99 times) and highest in
Circle A (4.86 times).
Table 13: Average Revenue Per Uuit (Rs. per month during the quarter)
Circle
Circle A
Circle B
Circle C
Metro
All India
Postpaid
431
406
474
448
432
Prepaid
89
93
119
101
95
Table 14: Composition of Revenue (%)
Item
Jun-08
Rental Revenue
Blended ARPU
118
111
132
147
122
Sep-08
23.0%
24.3%
60.5%
62.1%
Revenue from SMS
2.1%
2.3%
Roaming Revenue
6.3%
4.0%
Other Revenues*
8.1%
7.3%
Revenue from Call
Charges (usage)
* Includes revenue from other value added services, installations etc.
31
Usage Pattern (Minutes of Usage)
2.23 In the traffic pattern: The total MOU per subscriber/ month has shown
decline from 354 minutes (Q.E June 2008) to 332 minutes (Q.E September
2008).
2.24 The O/G MOU per subs/ month has also shown decline from 182 minutes in
previous quarter to 177 minutes in the current quarter.
2.24 ARPU has also decreased from Rs. 139/- (Q.E June-2008) to Rs. 122/- (Q.E
September-2008) for the CDMA operators by 12.23%.
Detailed data is given in Annex E.
Average Subscriber Outgo (rental + call charges) Per Minute
2.25 Average Subscriber Outgo per minute (Rental Revenue + Airtime Revenue per
outgoing minute) is given in Annex. F. The All India Average Subscriber Outgo
per minute is Rs. 0.67/- in September 2008 as against Rs. 0.68/- in June
2008.
**********
32
CHAPTER THREE
PERFORMANCE OF INTERNET SERVICES
Service Providers & Subscribers Base: 3.1
3.2
3.3
3.4
There are 12.24 million Internet subscribers at the end of September 2008 as
compared to 11.66 million at the end of June 2008 registering a growth of 4.97%.
This growth rate in quarter ending September 2008 is slightly less than the
growth rate of 5.09% at the end of June 2008.
Among 141 ISPs who reported their subscribers figure for Quarter ending 30th
September 2008, Bharat Sanchar Nigam Ltd (BSNL) has retained its top position
and reported a subscriber base of 6.38 million Internet subscribers against 5.94
million at the end of last quarter. Mahanagar Telephone Nigam Limited (MTNL)
has retained second position with a subscriber’s base of nearly 1.95 million. M/s
Bharti Airtel Ltd is third with subscriber base of 0.93 million. (Ref. Table 35).
Besides above, there are 88.27 million wireless subscribers at the end of
September 2008 (capable of accessing data services including Internet through
mobile handset (GSM/ CDMA)).
Internet Telephony: -
The Internet Telephony has been permitted to all Internet service providers w.e.f
24th August 2007. Total 35 ISPs have been providing Internet Telephony services
during the quarter ending 30th September 2008, the list is enclosed as Annex H.
Total minutes of usage for Internet Telephony during the quarter were 132.66
million, as compared to 111.68 million for the last quarter.
Market Share: 3.5
3.6
The growth trend of Wireline Internet Subscribers indicates a slight increase in
the market share of PSU owned ISPs vis-à-vis private operators. During the
quarter, private ISPs market share has slightly decreased to 31.96% as against
32.56% in the preceding quarter. The PSU owned ISPs market share has
increased from 67.44% to 68.04% at the end of September 2008.
The market share of top 5 ISPs is given in Table 15.
Table 15: Market Share of Top 5 Internet Service Providers
Sl.
ISP
Subs. base
Share in %
1 Bharat Sanchar Nigam Ltd.
6377051
52.09
2 Mahanagar Telephone Nigam Ltd.
1951851
15.94
Bharti Airtel Ltd. (Bharti
3 Televentures Ltd.)
938251
7.66
Reliance Communications
4 Infrastructure Limited
878252
7.17
5 Sify Technologies Ltd.
510071
4.17
Among PSU owned ISPs; M/s BSNL has shown an increase of 7.30% in the
subscriber base and have 52.09% share of total wireline Internet subscriber base.
MTNL is at second position and have a market share of 15.94% Wireline Internet
Subscribers.
33
Figure 27: Internet Subscriber Base as on 30.09.2008
You Telecom Pvt
Ltd
1.63%
Data Infosys Ltd
Hathway Cable &
1.63%
Tata
Datacom Pvt Ltd
communications 2.35%
Internet Services
Ltd
3.26%
Sify Technologies
Ltd
4.17%
others
4.10%
Reliance
communications
Infrastuture Ltd
7.17%
BSNL
52.09%
Bharti Airtel Ltd
7.66%
MTNL
15.94%
Figure 28: Growth Trends of Wireline Internet Subscribers
No. of Subscribers (in million)
14.00
12.00
11.09
10.00
11.66
12.24
10.36
9.62
7.86
7.54
8.00
6.22
8.33
PSU
6.84
Private
Overall
6.00
4.00
3.40
3.52
3.55
3.79
3.91
2.00
0.00
QE Sep'07
QE Dec'07
QE Mar'08
Quarter Ending
34
QE Jun'08
QE Sep'08
3.7
The growth trend of Wireless Subscribers capable of accessing data services
including Internet through their mobile handsets is shown in Figure 29.
No. of Subscribers (in millions)
Figure 29 : Growth of Wireless Subscribers Capable of Accessing
Data Services/ Internet
100
90
80
70
60
50
40
30
20
10
0
88.27
75.97
66.09
57.83
46.37
QE Sep'07 QE Dec'07 QE Mar'08 QE Jun'08 QE Sep'08
Quarter/year ending
This segment has been showing an increasing trend during the year 2008. These
subscribers can use mobile handsets which are having "Internet enabled" feature.
Leased Lines Connectivity:
3.8
The numbers of Internet Leased Line connections are 24076 at the end of
September 2008 as compared to 24154 at the end of June 2008 registering a
decrease of 0.32%.
Broadband Connectivity (>=256 Kbps):
3.9
The number of Broadband subscribers (with a download speed of 256 Kbps or
more) was 4902881 at the end of September 2008. Out of these 4184336 are DSL
based; 461448 Cable Modem; 122367 Ethernet LAN; 58578 Fibre; 56130 Radio
customers; Leased Line 18511 and 1511 Others.
Company wise market share of Broadband Service Providers:
3.10 The Top 10 Internet Service Providers providing broadband service on the basis of
market share are:-
35
Table 16: Top 10 Service Providers providing Broadband
Sl.No ISPs
Offering
Broadband Subscribers
Share in %
Services
Base
1
2
3
4
5
6
7
8
9
10
Bharat Sanchar Nigam Ltd.
Mahanagar Telephone Nigam Ltd.
Bharti Airtel Ltd.
Tata Communications
Hathway Cable & Datacom Pvt. Ltd.
You Telecom India Pvt Ltd
Sify Limited
Reliance Comm. Infra. Ltd.
Asianet Satellite Communication
Limited
HFCL Infotel Ltd
Sub Total
Others
TOTAL
2688739
616235
653502
201883
236273
148324
67488
96774
54.84
12.57
13.33
4.12
4.82
3.03
1.38
1.97
49619
17877
1.01
0.36
4776714
126294
4903008
97.42%
2.58%
100%
Minutes of Use (MoU) per subscriber for Dialup Internet access:
3.11 The average minutes of usage per subscriber/ month for dialup subscribers was
approximately 212.34 minutes during day time i.e. between 8 a.m to 8 p.m and
approximately 108.01 minutes during night time i.e. between 8 p.m to 8 a.m. at
the end of September 2008.
.
Average Revenue Per User (ARPU) for ISPs:
3.12 The average revenue per user (ARPU) per month for dialup Internet usage was Rs
213.08/- at the end of September 2008 as compared to Rs 225/- at the end of
June 2008 having a decrease of 5.29%.
International connectivity:
3.13 The bandwidth owned by various ISPs for their ISP operations and Internet
Leased lines is reported to be 162 GB for downlinking and 162 GB for uplinking
at the end of September 2008 as compared to 63 GB for downlinking and 62 GB
for uplinking at the end of June 2008.
Revenue of ISP Operators:
3.14 The total Revenue of the Internet Service Sector as reported by ISPs was
Rs.1402.94 crores at the end of September 2008 as compared to Rs. 1316.92
crores at the end of June 2008 showing an increase of 6.53%.
***************
36
CHAPTER FOUR
PERFORMANCE OF VALUE ADDED SERVICES
Public Mobile Radio Trunk Service (PMRTS): 4.1
The subscriber base of PMRTS decreased from 35157 in June, 2008 to 34846 in
September, 2008 registering a negative growth of 0.89%.
4.2
It has been observed that M/s Arvind Mills Limited leads the tally of subscribers
with a subscriber base of 11747 followed by M/s Procall (8779), M/s Quick Calls
India Pvt. Ltd (3828), M/s.Smartalk Pvt. Ltd (2560), M/s United Liner Agencies of
India (1988), M/s Arya Doot Transport Pvt Ltd(1774), M/s.Bhilwara Telenet
Services Pvt. Ltd. (1461). M/s. Arya Offshore Services Pvt. Ltd. (1294), M/s.
German Express Shipping Agencies of (India) Pvt. Ltd.(778), M/s JetAiu(481),M/s India Satcom(150) and M/s Container Movement Transport Pvt Ltd
(6). Operative area Delhi leads the tally with 9093 subscribers followed by
Bangalore, Mumbai and Chennai with 5637, 5170 and 4105 subscribers
respectively which accounted for 68.88% of the total subscribers.
4.3
M/s. India Satcom have registered maximum negative growth rate of –16.67 in
their subscriber base followed by M/s. Quick Calls (-4.85). M/s Arya Offshore
Services (-2.71), M/s Procall Ltd (-2.53) and M/s. Jet-Aiu Skyline Transport (2.04).
The subscriber base of service providers of PMRTS is given in Table 36.
VSAT services: 4.4
VSAT services are being provided by 9 VSAT Service Providers.
4.5
In this quarter, there was an addition of 4568 new subscribers. The total
number of subscribers increased from 89868 in June,2008 to 94436 in
September,2008, registering a growth of 5.08% as against the growth rate of
10.41% in quarter ended June, 2008.
M/s Hughes Communication Limited is the market leader with subscriber
base 29670 followed by M/s HCL Comnet with 24885 and M/s Bharti Airtel
Limited Bangalore with 23989 VSAT subscribers respectively.
M/s BSNL has the highest growth rate of 20.26% in this quarter.
4.6
4.7
4.8
There is no change in the subscriber base for the VSAT operators M/s ITI
and M/s GNFC.
4.9
Number of VSAT Subscribers has been steadily growing over the last four
quarters.
Service Providers especially M/s BSNL, M/s Hughes
Communications Ltd and M/s Bharti Airtel Limited have reported good
increase in their Subscriber base during this quarter.
4.10 The number of subscribers of each service provider from quarter ending June,
2007 to September, 2008 along with the Market Share in terms of Percentage of
Subscribers as on 30.09.2008 is given in Table 37.
***************
37
CHAPTER FIVE
QUALITY OF SERVICE (QoS) PERFORMANCE
Quality of Service performance of Wireline Service Operators:
5.1 Based on Quality of Service Parameters reported by all the Wireline Service
Operators for the quarter ending September 2008, the information on QoS
performance is attached to this report at Annex K.
5.2 The summary of status of the service providers who have not met the benchmarks
in this quarter as compared to previous quarter is given in the Table below:
Table 17: The status of Wireless Service Providers who have not met the
benchmarks
No. of operators not meeting the
benchmarks
Sr.
No.
1
2
3
4
5
6
7
(i)
(ii)
(iii)
8
(i)
Parameters
9
NOTE :
September, 2008
Out of
78
In Nos
Out of 78
In %age
Out of
84*
In Nos
Out of
84*
In %age
100% within 7
Days
52
66.67%
35
41.67%
<3
46
58.97%
43
51.19%
>90%
17
21.79%
21
25.00%
<8Hrs
21
26.92%
29
34.52%
>55%
4
5.13%
3
3.57%
<0.1%
1
1.28%
6
7.14%
<3 Days
<24 hrs.
<24 hrs.
18
8
9
23.08%
10.26%
11.54%
12
5
12
14.29%
5.95%
14.29%
within 40 sec = 95%
80%
95%
1
2
1.28%
2.56%
1
2
1.19%
2.38%
Within 60 sec = 80%
80%
2
2.56%
4
4.76%
within 90 sec = 95%
95%
8
10.26%
22
26.19%
100% within
60 days
2
2.56%
7
8.33%
after
registration
of
demand
Fault incidences per
100 subs/month
working day
MTTR
Call Completion Rate
(in local network)
Metering & billing
Customer Care Service
(95% of requests)
Shifts
Closures
Response time to the
(electronically)
Within 20 sec = 80%
(ii)
June, 2008
Benchmark
Time taken for refund
of deposits after
closures
* M/s Tata Teleservices has commissioned its services in Orissa, Rajasthan, MP, UP-E, UP-W, HP service areas in June 2008. So,
total no. of Licensees providing PMR is 84 .
38
Table 18:The Parameter wise Performance ofWireline Service Providers
Service Providers not meeting the
benchmarks
Parameters
Benchmarks
100% within
BSNL = AP (88.73%), GJ (97.81%), MH
7 Days
(86.39%), PB (97.17%), HR (99.03%), KTK
after
registration
of
(99.44%), A&N (80.57%), Assam (96.60%),
demand
Chennai (99.44%), Jharkhand (97.59%),
Kerala (97.69%),
Kolkata (97.24%), NE-I
(82.83%), Orissa (99.63%), UP-E (98.75%),
UP-W (94.16%), Uttaranchal (96.93%)
MTNL = Delhi (98.72%), Mumbai (93.98%)
Reliance = Delhi (38.80%), HR (55.52%),
KTK
(42.30%),
(65.32%),
HP
Mumbai
(0.51%),
Kolkata
(24.76%),
Orissa
(0.00%), UP-E (97.01%), UP-W (47.72%),
WB (81.23%)
Tata = GJ (99.02%), MH (92.74%), PB
(99.00%), Mumbai (92.73%)
HFCL = Rajasthan (99.07%)
Shyam = Rajasthan (98.72%)
Fault incidences per 100
BSNL = AP (5.00), Bihar (5.00), GJ (6.60),
<3
Chhattisgarh (8.20), MP (4.10), MH (8.20),
subs/month
Punjab (10.20), RJ (6.10), Haryana (5.10),
KTK (6.20), A&N (7.10), Assam (6.80), HP
(9.70), Jharkahand (4.70), J&K (9.30), KR
(8.00), Kolkata (4.70),
NE-I (4.40), NE-II
(5.30), Orissa (4.40), UP-E (5.80), UP-W
(7.30), Uttaranchal (6.40), WB (5.80)
MTNL = Delhi (7.33), Mumbai (11.49)
Reliance = AP (3.46), GJ (5.22), MP (4.48),
PB (3.47), UP –E (11.45)
Bharti = AP (6.00), Delhi (4.00), MP (6.50),
TN (6.00), HR (5.00), KTK (5.00), KR (4.00),
Kolkata (4.00), UP-E (5.00), UP-W (5.00)
Shyam = Rajasthan (6.70)
HFCL = Punjab (6.70)
BSNL = AP (89.27%), Bihar (76.73%),
>90%
Chhattisgarh
working day
(84.84%),
MH
(88.42%),
Punjab (88.05%), A&N (79.28%), Assam
(86.07%), HP (87.79%), J&K (65.56%), KR
(86.03%),
Kolkata
(87.53%),
(89.73%), WB (78.89%)
MTNL = Mumbai (87.16%)
39
UP-W
Tata = AP (85.77%), Delhi (87.81%), PB
(52.78%),
RJ
(71.43%),
HR
(58.62%),
Chennai (82.41%), UP-E (55.56%)
MTTR
BSNL = AP (16.15 hrs.), Bihar (8.42 hrs.),
<8Hrs
GJ (8.44 hrs.), Chhattisgarh (10.75 hrs.),
MH (9.07 hrs.), PB (16.62 hrs.), RJ (8.34
hrs.), KTK (10.24 hrs.), A&N (8.03 hrs.),
Assam (12.89 hrs.), Chennai (8.20 hrs.),
Jharkahand (8.16 hrs.),
KR (15.45 hrs.),
Kolkata (11.50 hrs.), NE-I (16.13 hrs.), NEII (11.21 hrs.), Uttaranchal (8.26 hrs.), WB
(8.98 hrs.)
MTNL = Delhi (8.71 hrs.) Mumbai (18.00
hrs)
Bharti = AP (9.00 hrs), TN (9.00 hrs.)
Tata = AP (12.30 hrs.), Delhi (8.80 hrs.),
PB (38.80 hrs.), RJ (28.10 hrs.), HR (52.40
hrs.), Chennai (20.10 hrs.), UP (16.40 hrs.)
Call Completion Rate (in
BSNL
>55%
=
Jharkhand
(53.70%),
J&K
(50.46%)
local network)
MTNL = Delhi (49.76%)
Metering
&
billing
Tata = MH (0.500%)
<0.1%
Bharti =AP (0.460), TN (0.500), KTK
(0.130), KR (0.500), Mumbai (0.220)
Customer
Care
Service
(95% of requests)
Shifts
BSNL = AP (81.00%), MH (88.00%), A&N
<3 Days
(83.33%), Assam (93.00%), Kerala (89.00%)
MTNL = Delhi (84.68%), Mumbai (87.83%)
Tata = AP (78.72%), Delhi (65.44%), PB
(16.67%), KTK (13.41%), Chennai (33.33%)
Closures
<24 hrs.
BSNL = AP (91.41%), A&N (92.86%), NE-I
(91.30%), WB (42.37%)
Tata = MH (91.65%)
<24 hrs.
BSNL = AP (88.16%), Bihar (85.51%), A&N
(89.08%), HP (94.01%), J&K (88.79%)
MTNL = Delhi (91.33%)
Tata = Delhi (94.92%), Gujarat (82.35),
HR
(94.44%),
UP-E
(18.18%)
Bharti = HR (90.00%)
Response
time
to
the
40
(69.23%),
UP-W
electronically
Within 20 sec = 80%
80%
BSNL - Uttaranchal (37.90%)
Within 40 sec = 95%
95%
BSNL
-
NE-II
(90.53%),
Uttaranchal
(50.33%)
Within 60 sec = 80%
80%
BSNL =Uttaranchal (63.10%)
Tata
-
Delhi
(65.00%),
MH
(76.00%),
Mumbai (76.89%)
within 90 sec = 95%
95%
BSNL = Uttaranchal (82.43%)
MTNL = Mumbai (83.72%)
Bharti = Delhi (91.00%), GJ (94.00%), MH
(94.00%), PB (92.00%), RJ (92.00%), HR
(92.00%),
Kolkata
(92.00%),
Mumbai
(94.00%), UP-E (92.00%), UP-W (92.00%)
Tata = AP (92.00%), Delhi (72.00%), MH
(81.00%),
PB
(90.00%),
HR
(88.00%),
Chennai (93.00%), HP (90.00%), Mumbai
(86.58%), UP-E (90.00%), UP-W (88.00%)
Bharti = Delhi (97.00%), MP (98.00%), RJ
Time taken for refund of
100% within
(94.00%),
deposits after closures
60 days
(99.00%)
Kolkata
(83.00%),
Mumbai
Tata = Delhi (83.00%), Gujarat (81.00%)
41
Quality of Service performance of Wireless Service Providers for
quarter ending 30th September 2008: 5.3
This report covers performance of 93 GSM and 44 CDMA service operators vis-àvis the QoS benchmarks prescribed by TRAI. The summary of performance of
service providers not meeting the benchmark as compared to previous quarter is
given in the table below:
Table 19: Performance of Wireless Service Providers not meeting the benchmarks
No. Of Operators Not Meeting The
Benchmarks
Sr.No
.
Parameters
Benchmarks
1
Accumulated down time of
Community isolation
2
Call Set-Up Success
(Within
Licensee’s
network)
3
4
Rate
Own
Service access delay
Blocked
call
rate
(i)
SDCCH/paging
channel
congestion
(ii) TCH Congestion
Quarter Ending
June, 2008
Quarter Ending
September, 2008
Out Of
134
(Nos.)
Out Of
134
(in %)
Out Of
138*
(Nos.)
Out Of
138*
(in %)
<24 hrs
0
0.00%
0
0.00%
>95%
5
3.73%
6
4.35%
<15 Sec
2
1.49%
1
0.72%
<1%
6
4.48%
8
5.80%
<2%
12
8.96%
13
9.42%
5
Call drop rate
<3.0%
0
0.00%
0
0.00%
6
%age of Connections with
good voice quality
>95%
6
4.48%
3
2.17%
7
Response
time
to
(i)
%age
of
calls
answered
(electronically);
within
20
seconds = 80%
80%
0
0.00%
0
0.00%
(ii)
%age
of
calls
answered
(electronically);
within
40
seconds = 95%
95%
1
0.75%
0
0.00%
(iii)
operator
(voice
to
voice);
within 60 seconds = 80%
80%
22
16.42%
13
9.42%
(iv)
operator
(voice
to
voice);
within 90 seconds = 95%
95%
47
35.07%
39
28.26%
<0.1%
2
1.49%
3
2.17%
100%
1
0.75%
0
0.00%
<4 Weeks
1
0.75%
0
0.00%
8
9
10
Complaints
issued
per
100
the
bills
% Of complaints resolved
with 4 weeks
Period
of
all
Refunds/Payment
due
to
Customers from the date of
resolution of complaints As
In (9) above
NOTE : * a) M/s Dishnet Wireless has commissioned its services in Kolkata circle on 05.05.2008 and has submitted PMR for the same.
b) M/s Vodafone has commissioned its services in Orissa on 28.07.2008, in Assam & NE on 09.09.2008 and submitted the PMR for these circles
also. So, total no. of licensees providing PMR is 138.
42
Table 20: The Parameter wise Performance of Wireless Service Providers
Parameters
Accumulated down time of
Community isolation
Call Set-Up Success Rate (Within
Licensee’s Own network)
Service Access Delay
Blocked call rate
(i)
SDCCH/paging
channel
congestion
(ii) TCH Congestion
Benchmarks
Service Providers Not Meeting
The Benchmarks
All
<24 hrs
the
Operators
meeting
this
Benchmark
MTNL - Delhi (94.35%)– GSM Service
>95%
BSNL - NE (16.00 sec)
BSNL - J&K (1.10%)
<15 sec.
<1%
Bharti Airtel –
KTK (2.18%), RJ (2.58%), WB
(3.02%), Bihar (7.65%), Assam (2.42%), J&K
(1.62%), NE (3.36%)
BSNL - MH (2.53%), AP (2.89%), KR (2.60%), PB
(2.01%), MP (2.58%), J&K (2.50%)
MTNL - Delhi (3.13%) – GSM Service
<2%
Bharti Airtel - KTK (4.39%), RJ (2.83%), WB
(3.07%), Bihar (5.58%), Assam (2.13%), NE (5.15%)
Call Drop Rate
%age of Connections with good
voice quality
Response time to the customer
for assistance
%age
of
calls
answered
(electronically) within 20 seconds =
80%
%Age
of
calls
answered
(electronically) within 40 seconds =
95%
%Age of calls answered by operator
= 80%
%Age of calls answered by operator
(voice to voice); within 90 seconds =
95%
All
the
Operators
meeting
this
Benchmark
Bharti Airtel - KTK (87.18%), TN (93.48%)
<3%
>95%
RTL - Assam (94.60%)
All
the
Operators
Benchmark
80%
95%
meeting
this
All
the
Operators
meeting
this
Benchmark
BSNL - AP (74.00%), Raj (76.00%)
Bharti Airtel - UP-E (76.64%), Orissa (73.72%),
80%
Assam (73.65%)
Reliance Comm -
AP (78.05%), UP-E (78.53%),
WB (78.53%), Bihar (44.33%), Kolkata (67.28%)
RTL - HP (73.60%)
SPICE – KTK (75.00%)
Idea - GJ (75.00%)
BSNL – AP (82.00%), KTK (92.00%), KR
(93.00%), UP-E (94.00%), RJ (91.00%), Assam
(93.00%), NE (92.00%), Kolkata (94.00%)
95%
MTNL
- Delhi (92.00%)– GSM Service
Bharti Airtel -
TN (92.05%), KR (92.18%), UPW (93.60%),
UP-E (85.15%), RJ (94.87%), MP
(94.77%), WB (91.65%), Orissa (79.13%), Assam
(80.25%), NE (89.50%), Kolkata (91.65%)
Reliance Comm - AP (82.41%), KTK (94.63%),
PB (92.59%), HR (83.16%), UP-E (82.58%), WB
(78.36%), RJ (94.71%), HP (92.59%), Bihar
(51.55%), Kolkata (78.36%)
RTL -
Kolkata (87.00%)
Tata Tele -
MH (84.99%), Delhi (89.00%), Mum
(92.29%)
Vodafone - Kolkata (91.00%)
Idea – GJ (90.00%), UP-W (92.00%), RJ (92.00%),
HP (90.00%)
43
Complaints per 100 bills issued
<0.1%
% Of complaints resolved within 4
weeks
Period of all Refunds/Payment
due to Customers from the date of
resolution of complaints
100%
Tata Tele -
<4 Weeks
MH (0.110%), HR (0.120%)
Idea - GJ (0.140%)
All
the
Operators
Benchmark
All
the
Operators
Benchmark
meeting
this
meeting
this
Some of the Service Providers are having problems in achieving the benchmarks in respect of
parameters (i) %age of calls answered by operator (voice to voice); within 60 seconds (ii) %Age of
calls answered by operator (voice to voice); within 90 seconds.
Details of Quality of Service Parameters :
5.4
Detail of performance related to Network Performance, Customer help line and
billing complaints are available at Annex L.
44
Quality of Service Performance of Internet Service Providers for
quarter ending 30th September 2008: 5.5
Annex M indicates the Quality of Service achieved by the ISPs during the
quarter.
The observations on QoS Benchmarks are as follows:
5.6
Service Activation Time (6 hrs):
All the ISPs have met the TRAI benchmark of 6 hrs. M/s HFCL Infotel LTD
and M/s Tata Teleservices (MH) have not provided the data.
5.7 Time to Access ( 30 sec) :
All the ISPs have met the TRAI benchmark of 30 sec
5.8 Probability of Accessing the ISP Node
All the Internet Service Operators have met this benchmark of 80% for first
attempt, 90% for second attempt and 99% for third attempt in this quarter.
5.9 ISP Node Unavailability ( 30 min):
ISP Nodes unavailability should not exceed 30 minutes in a month. All the
ISPs have met the TRAI benchmark except M/s Tata Communications, M/s.
HFCL Infotel Ltd. and M/s Tata Teleservices (MH) have not been provided
data.
5.10 Grade of Service ( 1 in 100):
ISPs are required to maintain the Grade of Service on the link connecting
PSTN Node to the ISP Node as 1 in 100. M/s.Reliance Comm. Infrastructure
Ltd., has not provided data. M/s Tata Communications has informed that
information not provided by BSO.
5.11 Mean Time to Restore (MTTR) ( 3 days):
As per clause 1.9 schedule “C” of ISPs license. ISPs are required to rectify
90% of faults resulting due to subscriber complaint within 24 hours and
99% within three days. All the Operators have met this benchmark.
45
Quality of Service Performance of Internet Service Providers
providing broadband service for quarter ending 30th September
2008
5.12 Broadband Regulations came into force with effect from 1st January of 2007. Total
number of the Broadband Service providers was 72 at the end of quarter ending
June, 2008. No new service provider is added in this quarter.
5.13 Out of 72 Broadband Service providers only 13 Service Providers are having
subscriber base more than 10,000 subscribers and these 13 Service providers
share the 98.64% of total subscriber base in this quarter. The total number of
Broadband Subscribers of these 13 Service Providers have increased from
4320498 to 4846810 by adding
5,26,312 (12.18%) subscribers in the quarter
ending September, 2008. This report covers performance of 13 broadband
Service Providers vis-à-vis the QoS benchmarks prescribed by TRAI.
5.14 Broadband Regulations came into force with effect from 1st Jan 2007. Based on
Quality of Service Parameters reported by Internet Service Providers providing
broadband service for the quarter ending September 2008, the information on
QoS performance is attached to this report as Annex N.
5.15 Following table indicates the status of non-compliance in respect of QOS
benchmarks for Internet Service Providers providing broadband service:
Table 21: Status of Non-Compliance of QoS benchmarks for Internet Service
Providers providing Broadband Service.
Sl.
No.
Parameters
Benchmarks
Name of Service Provider not Meeting the
Benchmark
1
Service Provisioning/
Activation Time
100% in =< 15
working days
BSNL:- AP(88.90%), Assam, (99.80%), Bihar(97.80%),
Chhattisgarh (99.30%),
HP(99.40%),
J&K(84.20%), Jharkhand (99.50%) ,KTK (68.20%),
KR (98.40%),
Kolkata (64.60%),
MH (88.60%),
NE-I(89.40%),
Orissa (91.70%),
Punjab(99.60%)
TN(81.80%), UP(W)(88.10%), Uttaranchal (69.50%)
,WB(93.30%).
MTNL:Delhi(81.02%),
Mumbai(73.01%).
Bharti Airtel:- MP&CG(99.00%), MH(99.00%)
Tata Communications:- East(88.00%), North
(99.00%) South1 (99.00%), South2 (98.00%),
South 4(99.00%), West 1(98.00%)
Hathway:- Guj(92.50%), MH(92.00%)
Reliance :- All India (99.00%)
2
Faults Repair
/Restoration Time
% of faults repaired by
next working day
>90%
BSNL:Chennai (89.30%), Kolkata(48.20%), NEI(89.70%)
MTNL:- Delhi (71.00%), Mumbai (62.56%)
Tata Communications :Central
Region(86.00%),
East(84.00%)
North(81.00%),
South1(84.00%),
South2(87.00%), South3(76.00%), West1(81.00%),
West2(84.00%)
You Telecom: AP(89.68%), MH(86.00%)
46
% of faults repaired
within 3 working day
3
4
5
6
7
8.1
=>99%
BSNL:Bihar(93.70%),
Jharkhand((98.90%),Kol(74.40%),
MH(98.20%),
NEI(83.70%),
TN(95.30%), UP(W)(97.20%), WB(97.60%)
MTNL:- Delhi (90.51%), Mumbai(84.68%)
Bharti Airtel:- KTK(98.00%),
Delhi(98.00%).
Tata Communications:Central Region
(97.00%)
East (95.00%),
North (93.00%),
South 1 (96.00%),
South
2(97.00%),
South 3(90.00%), South 4(98.00%)
West 1 (93.00%),
West 2(95.00%)
You Telecom India Pvt Ltd.:
Guj(98.28%),
MH(98.41%)
Billing Performance
%age of bills disputed
<2%
%age of billing
complaints resolved
within 4 weeks
100% within 4
weeks
%age of cases to whom
refund of deposits is
made within 60 days of
closures
100% within
60 days
Response Time to the
Customer for
assistance
by operator (voice to
Voice) within 90 sec
>80%
BSNL:- AP(98.30%), Bihar(72.00%), HR(96.30%),
Karnataka(99.70%), Kolkata(74.00%),
Orissa(96.20%), Raj(99.90%), UP(W) (87.50%)
Bharti Airtel: AP(97.00%), KTK(97.54%)
Hathway: Delhi(99.00%)
Ortel: Orissa(00.00%)
BSNL:- AP(99.90%), Bihar(73.20%), HR(96.30%),
Kolkata(87.00%)
Orissa(85.50%), UP(W)(83.30%)
Bharti Airtel:- Delhi(96.00%), Kol(80.00%)
You Telecom India Pvt. Ltd.: Guj(99.00%)
Ortel : Orissa (00.00%)
Asianet : Kerala (99.56%)
Bharti Airtel:- Delhi(78.00%), Haryana(78.00%),
Kolkata(78.00%), Punjab(78.00%), Raj(78.00%),
UP-East(78.00%),
UP-West(78.00%)
Bandwidth
utilisation/throughpu
t
No. of Intra network
links having Bandwidth
utilisation >90% during
peak hours (TCBH)
%
of
International
bandwidth
utilization
during
peak
hours
(TCBH) Enclose MRTG)
Benchmark<90%
Service availability
/uptime (for all users)
in %age
Packet loss (for wired
broadband access) in
%age
User reference point at
POP/ISP Gateway node
to IGSP/NIXI
Bharti Airtel:- Delhi(14 Links), Raj (1 Link)
Alliance : Kolkata (93.00%)
>98%
BSNL: J&K(96.50%),
NE I (94.10%),
NE II (96.20%)
Tata Comm. Ltd.):- North (97.21%), South
2(97.51%), South 3(95.34%),
West 1 (97.29%),
West 2 (96.29%)
Reliance: All India (68.02%)
<1%
Bharti Airtel: AP(55.67%), KTK(52.89%), TN(58.54%)
<120ms
Bharti Airtel: MP&CG(162 ms)
*************
47
CHAPTER SIX
PERFORMANCE OF CABLE TV, DTH AND RADIO BROADCASTING
SERVICES
Cable TV Services
6.1
6.2
Figure 30 depicts the maximum number of FTA channels, Pay channels and
local channels being carried by the MSOs in their network across the country.
This is based on the reports received from some of the major service providers
regarding the number of channels being carried by them in their networks
analogue and/or in digital form. These channels have been reported across
different networks of the service providers having different combinations of
pay, FTA and Local channels in their network.
The maximum number of Free-to-Air (FTA) and Pay Channels reportedly being
carried in the cable networks are 161 and 113 respectively in this quarter.
However, these numbers relate to different networks and hence cannot be
added for arriving at the total number of channels.
Figure 30 : Maximum Number of Channels
180
151
160
161
140
120
113
99
100
80
60
40
11 8
20
0
Pay Channels
FTA Channels
Local Channels
Upto quarter ending 30.06.2008
Upto quarter ending 30.09.2008
6.3 At the end of the quarter June, 2008, there were 681650 number of set top
boxes (STBs) installed in the CAS notified areas of Delhi, Mumbai, Kolkata
and Chennai. Now, at the quarter ending September 2008, the number has
increased to 717722 in the CAS notified areas of Delhi, Mumbai, Kolkata and
Chennai. The Figure 31 shows the city-wise status of STBs installed at these
four places.
48
Figure 31: Set Top Boxes (STBs)
717722
681650
CAS notified areas
Total
182259
164177
Chennai
75474
74296
Kolkata
252394
247797
Mumbai
207595
195380
Delhi
0
Upto quarter ending
31.09.2008
200000
400000
600000
800000
Number of STBs
Upto quarter ending
30.06.2008
Satellite TV Channels
6.4
At the end of September, 2008, there are reportedly 129 pay channels in
existence. These 129 channels are being broadcasted / distributed by 19
broadcasters or their distributors. The list of broadcasters/distributors of pay
channels alongwith the rates of pay channels for Non-CAS areas is at Table
38.
6.5
During the quarter ending September 2008, 4 pay channels were launched by
the broadcasters and one channel namely "Reality TV" was deleted by the
broadcaster (M/s Zee Turner Limited). The details of new pay channels are as
under:Table 22 : List of New Pay Channel Launched
S.No Name of the Broadcaster
Name of the pay
channel
1
M/s New Delhi Television Limited
NDTV Lumiere
2
NDTV Showbiz
3
M/s VIACOM 18 Media Private Limited COLORS
4
M/s Star Den Media Services Pvt Ltd
The MGM Channel
49
FM Radio Services
6.6
Apart from All India Radio, there were 236 FM Radio station in operation as
on June 30, 2008. During the quarter ending September 30, 2008, no private
FM radio station came into operation. The list of these stations is at Table 39.
6.7
The total Advertisement Revenue up to the quarter ending June’ 08 in respect
of 23 FM Radio Service Providers and for quarter ending September, 2008 in
respect of 23 FM Radio Service Providers who have given their reports is given
in the Figure 32 below. However, the details do not pertain to the same set of
service providers.
Figure 32 : Comparative Position of Revenue of FM Radio Station
23
123.79
23
Revenue from
Advertisements
Quarter ending
30 Sep, 2008
134
No of Radio
Stations **
Quarter ending
30 June, 2008
148.96
152
No of service
providers**
Revenue (Rs in
Crores)/no of
Stations
160
140
120
100
80
60
40
20
0
** Some of the service providers have not reported the advertisement revenue
details.
Community Radio
6.8 Upto quarter ending June 2008, there were 51 Community Radio Stations
licensees and out of these, 35 were in operation. In the Quarter Ending
September, 2008, 6 more licenses were issued
At the quarter ending
September, 2008, out of 57 licensees of community radio stations, 36 stations
are in operation. The status of applications for community radio station
licenses received in Ministry of Information and Broadcasting upto the end of
September 2008 is at Table 40. The Figure 33 gives the status of applications
for Community Radio licenses upto the quarter ending September 2008
received by Ministry of Information and Broadcasting:-
50
Figure 33 : Status of Community Radio Stations Applications
450
387
Number of applicant
400
350
350
300
Upto quarter ending
30.06.2008
Upto quarter ending
30.09.2008
250
200
168172
150
100
51 57
36 37
50
35 36
0
Applications
Received
Licenses
issued
Letters of
Applications No of stations
Intent Issued
rejected
operational
DTH Services
No DTH license was issued during the quarter. Therefore, at present, apart
from free to air DTH service of Doordarshan, there are 6 private DTH
licensees. The Figure 34 below gives the status of applications for DTH
licenses upto the quarter ending September 2008 received from the Ministry
of Information and Broadcasting:Figure 34: Status of DTH Applications
12
10 10
10
8
Upto quarter ending
30.06.2008
Upto quarter ending
30.09.2008
6 6
6
3 3
4
2
1 1
0 0
51
App. under
consideration
Applications
rejected
Letters of
Intent Issued
Licenses
issued
0
Applications
Received
Number of applicant
6.9
6.10 Out of 6 DTH licensees, only 4 licensees are offering pay DTH services to
the consumers as on 30.09.2008. Total number of reported registered
subscribers being served by these 4 DTH operators as on 30.09.2008 is
7.99 million. The list of DTH licensees is at Table 41.
Teleport Service
6.11
Upto quarter ending June, 2008, there were 50 Teleport Service Providers
in operation in India. In the quarter ending September 2008, 4 more
licenses were issued. At the quarter ending September, 2008, 54 Teleport
Service Providers are in operation in India. The list of these stations is at
Table 42.
**********
52
CHAPTER SEVEN
FINANCIAL DETAILS OF TELECOM SERVICE SECTOR
Analysis of GR, AGR, License Fee & Spectrum Charges for
the Quarter ending September 2008 (IInd Quarter of the fin. year
2008-09)
7.1
Figures for the Industry as a whole for Quarter II of F.Y 2008-09 are given below:
Table 23: Figures for the Quarter II of F.Y 2008-09
Item
Amount (Rupees in crore)
Gross Revenue (GR)
37196.21
Adjusted Gross Revenue (AGR)
27356.60
License Fee
2339.33
Spectrum Charges
754.65
Pass through (GR – AGR)
9839.60
7.2 Increase in Gross Revenue and AGR by 5.34% and 1.36% respectively over the
previous quarter. Last Quarter, there was a decrease in GR and AGR by 1.30% and
3.17% respectively over the previous quarter.
7.3 Service Provider wise GR, AGR, LF & Spectrum Charges for quarter ending
September 2008 are available at Table 43.
7.4 In Access services, GR is increased by 4.13%, AGR by 0.94%, License Fee (LF) by
0.70% and Spectrum charges by 1.34%. In NLD, GR is increased by 10.35%, AGR
by 8.79% and LF by 8.83%. In ILD, GR is increased by 7.93% whereas AGR and LF
are decreased by 7.02% and 7.03% respectively. The ILD Traffic (incoming &
outgoing) has increased by 10.49% over the previous quarter with incoming
increased by 11.49% and outgoing minutes by 7.90%.
7.5 In case of access services, the pass through as % of Shyam is the highest 67.59%(37.96%). It is followed by Reliance – 33% (21.61%), Tata – 32.18%
(28.92%), BPL – 28.56% (29.16%) and Spice – 27.68% (19.31%). Figures in
brackets are for previous quarter.
7.6 In NLD, pass thru is highest of Idea –81.82%(76.92%) followed by Tulip –53.60%
(47.09%), Reliance – 40.61% (42.16%), Vodafone –35.85% (43.50%) and Tata29.55%(29.76%). Figures in brackets are for previous quarter. BSNL, Sify and
HCL have not shown any pass thru.
7.7 In ILD, BSNL, Aircel, BT, AT&T and Sify have not shown any pass thru. Amongst
the four SPs which have shown pass thru, pass thru % of GR is highest in case of
Vodafone –76.11%(73.07%) followed by Tata-69.93%(61.91%), Bharti –
69.55%(62.55%) and Reliance – 64.63%(53.43%). Figures in brackets are for
previous quarter.
53
7.8
As in the previous quarter, Bharti – Airtel Group again has the highest Gross
Revenue (Rs. 10007.04 crore) followed by the BSNL (Rs. 8800.07 crore). However,
in terms of AGR, BSNL is still No. 1 – Rs. 7449.58 crore against Rs. 7214.09
crore for Bharti Group, despite a higher GR of Bharti. Pass Thru component of
Bharti is Rs.2792.95 crore (27.91% of GR) as against BSNL’s Rs.1350.48 crore
(15.35% of GR).
7.9
The AGR share of Public and Private sector is 31.23% and 68.77% respectively as
against 31.37% and 68.63% respectively in the previous quarter.
7.10 The License Fee contribution of Bharti is 25.96% followed by BSNL (25.92%),
Vodafone (15.01%) and Reliance (10.03%).
7.11 Overall % of License Fee to AGR is 8.55% as against 8.58% in previous quarter.
7.12 Vodafone has added data for Assam, North-East and Orissa Service Areas, all in
Category – C. Idea has added data for Mumbai Service Area. Their services in
Bihar were launched in October, 2008 for which Spectrum Charges have been
indicated.
7.13 MTNL has shown a decrease in GR and AGR by 5.04% and 4.32% respectively
from the previous Quarter. In last quarter, there was an increase of 3.87% and
2.55%.
7.14 Reliance has shown an increase in GR by 8.97%. However, there is a decrease of
5.46% in AGR. In last quarter, their GR decreased by 3.24% whereas AGR
increased by 3.56%.
7.15 Shyam Telelink has shown a decrease in GR and AGR by 10.67% and 53.34%
respectively from the previous Quarter. In last quarter, there was a decrease in
GR by 2.83 and an increase in AGR by 10.79%.
7.16 Service Providers viz., Tata Teleservices, Aircel (in two circles only), Shyam, Tata
Communications, HCL, Tulip and Railtel have included Service Tax in GR and
also taken Service Tax billed/paid as deduction for AGR. An amount of Rs.
246.54 crore for Service Tax has been shown as deduction by them. Tata
Teleservices has also shown an amount of Rs. 1.59 crore as deduction for Sales
Tax. Shyam Telelink and Aircel have also shown Rs. 0.02 and 0.01 crore as Sales
Tax Deduction respectively. Rest of the SPs, including Bharti, BSNL, Reliance,
Vodafone and Idea have not shown any amount of service tax for GR or as
deduction nor any Sales Tax as deduction.
Table 24: Comparison of Gross Revenue, Adjusted Gross Revenue (AGR), Licence Fee and
Spectrum Charges (Ist Quarter & IInd Quarter of 2008-09)
(Rs. in Crore)
Gross Revenue
Ist Qtr.
IInd
Qtr.
35311
37196
129082*
AGR
%
Chang
e
Ist Qtr.
IInd Qtr.
5.34%
26990
27357
%
Change
1.36%
101484*
Licence Fee
Ist Qtr.
IInd
Qtr.
2316
2339
8363*
* Figures for last financial year (2007-08)
54
Spectrum
Charges
%
Chang
e
Ist Qtr.
IInd Qtr.
%
Chang
e
1.01%
744
755
1.38%
2665*
Table 25 : Service wise Gross Revenue, Adjusted Gross Revenue (AGR), Licence Fee and
Spectrum Charges (IInd Quarter of 2008-09)
(Rs. in Crore)
IInd
Service
GR
Access Providers
Qtr of F.Y. 2008-09
AGR
% Share
Spectrum
Charges
LF
GR
AGR
LF
Spectrum
Charges
99.87
30899.44
23672.36
2118.29
753.66
83.07
86.53
90.55
NLD
3514.15
2546.31
152.79
0.16
9.45
9.31
6.53
0.02
ILD
2017.45
842.77
50.56
0.00
5.42
3.08
2.16
0.00
765.17
295.17
17.70
0.83
2.06
1.08
0.76
0.11
37196.21
27356.60
2339.33
754.65
100%
100%
Others
(reported)
Total
100%
100%
Table 26: Category-wise Share in the Access Revenue (GR)
Category
Metro
A
B
C
Total
GR
6329
12068
9858
2644
30899
%
20%
39%
32%
9%
100%
Revenue (Last Quarter)
6193
11805
9208
2468
29675
% (Last Qtr.)
21%
40%
31%
8%
100%
% change
2.20
2.23
7.06
7.13
4.12
Note:
1.
2.
3.
4.
5.
Source: Figures are un-audited and as submitted by the Operators.
The figures have been regrouped for analysis purpose.
The Spectrum charges are now reported on “Payment due for the Quarter” basis. However some
operators are reporting on payment basis or on estimate basis on projected AGR for next
quarter.
Metro area includes Delhi, Mumbai and Kolkata only. Chennai is clubbed with Tamilnadu.
VSNL indicates VSNL Broadband Ltd. Rest is now Tata Communications Ltd. and hence,
included in Tata Group.
***********
55
Table NO 27(Chaper One/Para No 1.1)
Subscriber Base of Wireline Services as on 30th September 2008
Sl.
No.
Service
Provider
(Wireline)
Area of
Operation
Urban
Rural
Urban
Rural
11304320
30866077
19187701
10934568
30122269
Delhi & Mumbai
3630185
0
3630185
3572461
0
3572461
Andhra Pradesh,
Delhi, Gujarat,
Haryana,
Karnataka,
Kerala, Kolkata,
Madhya Pradesh,
Maharashtra,
Mumbai, Punjab,
Rajasthan,
Tamilnadu
(included Chennai
circle), UP-East,
UP-West
(including
Uttaranchal) and
West Bengal.
Maharastra &
Mumbai
2393732
0
2393732
2509460
0
2509460
421422
10201
431623
460324
0
460324
BSNL
All India
2
MTNL
3
Bharti Airtel
Ltd
4
Tata
Teleservices
(Maharashtra)
Ltd.
Tata
Teleservices Ltd
6
7
8
HFCL Infotel
Ltd
Shyam Telelink
Ltd
Reliance
Communication
Ltd
30th Sept. 2008
19561757
1
5
30th June 2008
Total
Total
AP, TN, Chennai,
Karnataka,
Gujarat, Delhi,
Bihar, Orissa,
Rajasthan,
Punjab, Haryana,
Himachal
Pradesh, Kerala,
Madhya Pradesh,
U.P. (E), U.P (W)
including
Uttaranchal,
West Bengal and
Kolkata
Punjab
340578
1
340579
361278
0
361278
147755
0
147755
152249
0
152249
Rajasthan
141791
13884
155675
136162
13367
149529
AP, Bihar,
Delhi,Gujarat,
Haryana, HP, KN,
Kerala, MP,
MH,Mumbai,
Orissa, Punjab,
Rajasthan,TN
Chennai UP(E),
UP(W), WB,
Kolkata
950885
730
951615
1020733
751
1021484
27588105
11329136
38917241
27400368
10948686
38349054
Grand Total
56
Table No 28(Chaper One/Sub Para 1.6)
Details of Public Call Offices (PCO)
Public Call Office
PCOs as on
30.09.08
PCOs added
during the quarter
ending 30.09.08
S.No
Service Providers
Area of Operation
1
2
BSNL
MTNL
All India
Delhi & Mumbai
1915106
234941
-84075
0
3
Bharti Airtel Ltd.
Pradesh, Maharashtra, Mumbai, Punjab,
Rajasthan, Tamilnadu (included Chennai
circle), UP-East, UP-West (including
Uttaranchal) and West Bengal.
189122
-7581
4
HFCL Infotel Ltd.
32283
-1760
5
TATA Teleservices
Ltd.
1543544
-24401
6
Reliance
Communications
Ltd.
2318943
170134
7
Shyam Telelink Ltd.
34774
-4694
6 268 713
47 623
Punjab
Maharashtra, Mumbai ,AP, TN, Chennai,
Karnataka, Gujarat, Delhi, Bihar, Orissa,
Rajasthan, Punjab, Haryana, Himachal
Pradesh, Kerala, Madhya Pradesh, U.P.
(E), U.P (W) including Uttaranchal, West
Bengal and Kolkata
Karnataka, Gujarat, Delhi, Bihar, Orissa,
Rajasthan, Punjab, Haryana, Himachal
Pradesh, Kerala, Madhya Pradesh, U.P.
(E), U.P (W) including Uttaranchal, West
Bengal and Kolkata
Rajasthan
TOTAL
* The information has not been furnished by MTNL (Delhi & Mumbai) and by M/s Tata for some of the circles, therefore figures of 30.06.2008
have been taken into account.
57
Table No 29 (Chapter One/Sub Para 1.7)
Details of Village Public Telephones (VPT)
VILLAGE PUBLIC TELEPHONES
S.No
Service Providers
Area of Operation
VPTs as
on
30.09.08
Achievement
during the Qtr.
ending 30.09.08
1
BSNL
All India
522120
-1499
2
MTNL
Delhi & Mumbai
0
0
3
Bharti Airtel Ltd.
Karnataka, Kerala, Kolkata, Madhya Pradesh,
Maharashtra, Mumbai, Punjab, Rajasthan,
Tamilnadu (included Chennai circle), UP-East,
UP-West (including Uttaranchal) and West
Bengal.
0
0
4
HFCL Infotel Ltd.
Punjab
255
-32
5
Tata Teleservices
(Maharashtra) Ltd.
Maharastra & Mumbai
2542
0
29921
0
4115
0
3010
0
561963
-1531
6
TATA Teleservices
Ltd.
7
Reliance
Communications
Ltd.
8
Shyam Telelink Ltd.
AP, TN, Chennai, Karnataka, Gujarat,
Delhi, Bihar, Orissa, Rajasthan, Punjab,
Haryana, Himachal Pradesh, Kerala,
Madhya Pradesh, U.P. (E), U.P (W)
including Uttaranchal, West Bengal and
Kolkata
AP,Bihar,Delhi,Gujarat,Haryana,HP,
Karnataka, Kerala, MP,
Maharashtra,Mumbai Orissa,Punjab,
Rajasthan, TN, Chennai, UP(E),
UP(W),West Bengal Kolkata
Rajasthan
TOTAL
(* M/s Tata Teleservice Ltd. figures are as on 31.3.2008.)
58
Table No 30 (Chapter Two/Sub Para2.1)
Subscriber Base of Wireless Operators
Wireless Group
Bharti (22)
Reliance (22)
Vodafone (19)
BSNL(21)
Idea (12)
Tata (11)
Aircel ( 10)
MTNL (2)
Spice (2)
BPL (1)
HFCL (1)
Shyam (1)
Total
Subscribers Base
Rural
Percentage Market Share Technology
as on Sep 08
Subscribers
of rural
(in %age)
used
(in Millions)
(in millions) subscribers Of Internet
Subscribers
77.48
24.57%
GSM
33.74
43.55
17.78%
GSM & CDMA
56.05
11.12
19.84
54.63
17.33%
GSM
16.78
30.72
43.86
15.17
13.91%
GSM & CDMA
34.59
30.38
29.33
13.88
3.96
3.6
1.66
0.36
0.12
315.31
7.58
1.77
4.42
0.00
0.39
0.00
0.002
0.001
90.98
9.63%
9.30%
4.40%
1.26%
1.14%
0.53%
0.11%
0.04%
100%
24.95
6.02
31.87
0
10.85
0
0.50
0.78
28.85
Figure 35: Market Share of Wireless Service Providers as on
30th September 2008
MTNL Spic e
BPL
HFCL
1.26% 1.14% 0.53% 0.11%
Aircel
4.40%
Shyam
0.04%
Bharti
24.57%
Tata
9.30%
Idea
9.63%
BSNL
13.91%
Reliance
17.78%
Vodafone
17.33%
59
GSM
CDMA
GSM
CDMA
GSM
GSM
CDMA
CDMA
Table No 31(Chapter Two/Sub Para 2.7)
Market Share of Wireless (GSM) Operators
a) The market share of different GSM Service Providers is given below:
GSM
Group
Bharti
Vodafone
BSNL
Idea
Aircel
Reliance
MTNL
Spice
BPL
Total
No of
Subscribers (in
Millions)
77.48
54.62
39.17
30.38
13.88
9.21
3.68
3.60
1.66
233.68
Market
Share (in
%age)
33.16
23.37
16.76
13.00
5.94
3.94
1.57
1.54
0.71
100.00
Source: Service Providers
Market Share of Wireless (CDMA) Operators
b) The market share of different CDMA Service Providers is given below:
Company Name
Reliance
Infocomm
Tata Teleservices
BSNL
MTNL
HFCL
Shyam Telelink
Total
No of
Subscribers (in
Millions)
46.84
Market
Share (in
%age)
57.38
29.33
4.70
0.28
0.36
0.12
81.63
35.93
5.76
0.34
0.44
0.15
100
Source: Service Providers
60
Growth Pattern of Wireless Subscribers Base
Wireless Subscriber Base:
The market share distribution among Metros & Circles A to C is given below:
Circle
Metros
Circles’A’
Circles’B’
Circles’C’
No.of Subscribers
52.25 million
111.83 million
116.72 million
34.51 million
Market Share
16.57%
35.47%
37.02%
10.94%
The details of subscriber base in various categories of service areas for the last
four quarters are given below:
Category
No. of Dec.’07 Mar’08 June’08 Sept'08
Service
Areas
Figures (in millions)
Metros
4
41.47
44.81
48.21
52.25
A' Circle
5
84.11
93.95
102.55
111.83
B' Circle
8
84.80
95.09
105.51
116.72
C' Circle
6
23.24
27.22
30.59
34.51
% Growth
in Sept’08
8.39
9.05
10.62
12.80
Figure 36: Growth Trend of Wireless Subscribers
140
120
100
80
60
40
20
0
Metros
A' Circle
B' Circle
Dec'07
Mar.08
June'08
Quarter ending
61
Sept'08
C' Circle
Table No 35(Chapter No Three/Sub Para 3.2)
Subscribers Base of Internet Services
S.
No.
1
2
3
4
5
6
7
8
9
10
11
12
Name of ISP
Bharat Sanchar Nigam Ltd.
Bharti Airtel Ltd.
Reliance Communications Infrastructure
Limited
Sify Technologies Ltd.
Tata Communications Internet Services
Limited
Hathway Cable & Datacom Pvt. Ltd.
Data Infosys Ltd.
YOU Telecom India Pvt. Ltd.
Asianet Satellite Communications Ltd.
B
A
Geographica
l Area of
Operation
All India
Delhi &
Mumbai
All lndia
A
A
All India
All India
878252
510071
824026
564790
6.58
-9.69
A
A
A
A
B
All India
All India
All India
All India
Kerala
Punjab
Telecom
Circle
All India
399478
288142
199819
199352
66506
434640
247165
199833
193157
59761
-8.09
16.58
-0.01
3.21
11.29
55868
42367
51985
42603
7.47
-0.55
41010
35173
32681
31079
33078
27568
31.95
6.33
18.55
27253
26743
23933
18001
17661
12470
26782
23951
21495
18001
15862
12470
1.76
11.66
11.34
0.00
11.34
0.00
Cate
gory
A
Sep'08
Total
6377051
June'08
Total
5943093
%
Growt
h
7.30
1951851
938251
1922713
871256
1.52
7.69
HFCL Infotel Ltd.
HCL Infinet Ltd.
Tata Teleservices (Maharashtra) Ltd.
(Hughes Telecom)
Punj Lloyd (Spectra Net Ltd.)
Shyam Internet Services Ltd
B
A
B
A
B
B
B
A
A
B
All India
Mumbai
9653
6386
9792
5035
-1.42
26.83
B
B
B
B
A
A
A
Kolkata, WB
Mumbai
Delhi
Delhi
7758
5187
6179
3559
-23.64
-11.09
-26.61
17.34
All India
All India
5924
4612
4535
4176
4031
3963
3867
4595
5129
-13.75
-24.61
A
A
All India
All India
3649
3253
3649
3253
0.00
0.00
33
34
35
36
Beam Cable System Pvt. Ltd.
Hughes Communications India Ltd.
Ortel Communication Ltd.
Vodafone Essar Gujarat Ltd.
Alliance Broadband Services Pvt. Ltd.
Broadband Pacenet (I) Pvt. Ltd*
Indusind Media & Communications
Limited (In2cable (I) Ltd.)
Rajesh Multi Channel Pvt. Ltd.
West Bengal Electronics Industry
Development Corp. Ltd.
Trikon Electronics Pvt. Ltd.
WWW Communications Ltd.
Spacenet Internet Services Pvt Ltd
D-Vois Broadband Private Limited
Trak Online Net India Pvt.Ltd
Swiftmail Communications Ltd.
Wire & Wireless (I) Ltd.*(Siti Cable
Network Ltd)
HCL Comnet Systems & Services Ltd.
Hathway Bhawani Cabletel & Datacom
Pvt. Ltd.
Bhupati Hotels Pvt Ltd*
Geocity Network Solutions Pvt. Ltd.
Star Broadband Services (I) Pvt Ltd
All India
All India
Rajasthan
Andhra
Pardesh
All India
Orissa
Gujarat
Kolkata
Mumbai
B
C
B
B
2886
2415
1957
1916
2687
2415
2214
1619
7.41
0.00
-11.61
18.34
37
38
39
40
Descon Ltd*.
Value Healthcare Ltd.
Tata Communications Limited
Cable Combine Communication Pvt. Ltd.
Mumbai
Delhi
Delhi
Delhi
Kolkata &
Burdwan
District
Mumbai
All India
Siliguri SSA
1805
1693
5015
1478
1805
1682
1313
1426
0.65
281.95
3.65
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
A
A
B
B&C
B
A
C
62
41
42
CJM Consultancy Services Pvt. Ltd.
Dishnet Wireless Ltd*
B
A
43
44
45
46
Broadlane Networks Pvt. Ltd.
Space Online Ltd*
ERNET India
Digital2Virtual ISP Pvt. Ltd.
C
B
A
B
47
48
49
50
51
Sanchar Telenetwork Pvt Ltd
Blazenet Ltd.*
Rajesh Patel Net Services Pvt. Ltd.
Honesty Net Solutions (I) Pvt Ltd*
North East Dataa Network Pvt Ltd
C
B
C
B
B
52
53
ISP Solutions India Pvt. Ltd.
Tulip Telecom Limited
C
A
54
55
Amber Online Services Ltd.
Quest Consultancy Pvt. Ltd.
B
C
56
Pioneer eLabs Ltd
B
57
58
Southern Online Bio Technologies Ltd.
Software Technology Park of India (STPI)
B
A
59
B,C
60
61
62
63
64
65
66
Sab Industires Ltd.
F/X Wireless Technology Solutions Pvt
Ltd
NetMagic Solutions(P) Ltd.
Bohra Pratisthan Pvt. Ltd*.
Kelnet Communication Services Pvt. Ltd
Speed Online.net Pvt. Ltd.
Bhiwani Communications Pvt. Ltd.
Ice Network Private Limited*
67
68
69
Gomti Cable Network Pvt. Ltd.
Ankhnet Informations Pvt. Ltd.
Netcom Online Solutions India Pvt Ltd
70
71
delDSL Internet Pvt Ltd
Rida Communication Pvt. Ltd.
C
B
B
B&
C
C
72
Mynet Services India Pvt. Ltd.
C
73
74
C
C
75
76
77
78
iPath India Pvt. Ltd.
Khetan Cable Network (P) Ltd
Rainbow Communications (India) Pvt
Ltd*
Micky Online Pvt Ltd*
Multinet (Udaipur) Pvt. Ltd.
Pacific Internet India Pvt. Ltd.
79
80
R.S. Broadband Service Pvt Ltd*
Atria Convergence Technologies Pvt. Ltd.*
B
B
81
82
Vainavi Industries Ltd*(
Verizon Communications India Pvt. Ltd.*
B
A
83
Eastern Teleservices Pvt Ltd
C
B
A
C
C
C
C
B
C
C
C
A
Delhi
All India
Dombivli,
Maharastra
Gujarat
All India
Gujarat
Bhavnagar
SSA
Gujarat
Indore(MP)
Mumbai
Karnataka
Coimbatore
SSA
All India
Andhra
Pradesh
Valsad SSA
Andhra
Pradesh
Andhra
Pradesh
All India
Punjab,
Karnal,
Ambala,
Hisar
Mumbai
All India
Udaipur SSA
Trivandrum
Rajkot
Rohtak
Bangalore
Lucknow
SSA
Mumbai
Tamil Nadu
Delhi &
Gurgaon
Aligarh SSA
Tamil Nadu
SSA
Ernakulam
SSA
Indore SSA
Salem SSA
Moradabad
Udaipur SSA
All India
Tamil Nadu
SSA
Karnataka
Andhra
Pradesh
All India
Jamshedpur
SSA
63
1303
1278
1390
1278
-6.26
0.00
1084
1023
1012
998
1135
1023
1005
1046
-4.49
966
834
808
781
761
880
834
810
781
758
9.77
-0.25
757
750
731
584
3.56
28.42
727
677
453
599
60.49
13.02
653
851
-23.27
625
618
609
550
2.63
12.36
608
562
8.19
605
594
535
517
515
495
460
532
506
535
885
548
444
460
13.72
17.39
415
392
324
519
947
321
-20.04
-58.61
0.93
305
305
335
360
-8.96
-15.28
280
272
2.94
276
270
387
262
-28.68
3.05
260
260
247
237
260
260
257
224
-3.89
5.80
230
202
230
202
200
186
200
186
182
175
0.70
-4.59
0.40
-41.58
-6.02
11.49
4.00
177
187
-5.35
B
A
Ghaziabad
SSA
Andhra
Pradesh &
Karnataka
All India
159
152
148
148
7.43
2.70
A
A
All India
All India
150
143
157
84
-4.46
70.24
C
C
Guwahati
Mysore SSA
131
127
95
127
37.89
A
A
A
All India
All India
All India
Ghaziabad
SSA
Andhra
Pradesh
Coimbatore
SSA
GhaziabadSSA
Gujarat
Guwahati
SSA
Erode
Trichy
Kanpur SSA
Madurai SSA
106
99
97
106
90
95
95
95
94
79
18.99
93
86
8.14
92
84
92
96
-12.50
83
82
75
65
58
83
37
75
74
72
Chennai
ALL INDIA
All India
Ghaziabad
SSA
All India
J&K,
Chandigarh
Ghaziabad
Thiruvanath
apuram
Andhra
Pradesh
All India
Bhuvaneshw
ar
All India
Jamshedpur
SSA
Chennai &
Pondicherry
55
54
53
62
54
53
-11.29
0.00
47
29
63
39
-25.40
-25.64
27
25
27
27
-7.41
24
24
22
21
22
21
21
21
21
21
18
18
17
12
41.67
15
20
-25.00
14
11
11
11
27.27
11
10
11
10
84
Quick Online Pvt. Ltd.
C
85
86
91
92
93
City Online Services Ltd.
Primenet Global Ltd.
BT Global Communications India Pvt.
Ltd.
World Phone Internet Services Pvt LTd
STN Communication & Advertising Pvt
Ltd.
Aeroway Networks Pvt Ltd
DCT Networks Pvt Ltd (Manipal Software
Pvt. Ltd.)
Karuturi Telecom Private Limited
Reach Network India Pvt. Ltd.
94
Adya Tech One Services Pvt Ltd*
C
95
Nettlinx Ltd.
B
96
Readylink Internet Services Pvt Ltd
C
97
98
Nihar Internet Services (P) Ltd*
Guj Info Petro Ltd. (GIPL)
C
A
C
C
C
C
C
104
105
106
Tarang Communications Pvt. Ltd.*
Eronet Broadband Service India Pvt. Ltd.
ISP Services (India) Pvt. Ltd.
Harisree Cable Net Pvt. Ltd.
Shri Vinayagaa Internet Pvt Ltd
Mylai Karpagambal Information Systems
(P) Ltd.
Bharti Broadband Ltd*
Nextgen Communications Ltd*(
107
108
Konark Infocomm Pvt Ltd
Gateway Systems (I) Ltd.
C
A
108
110
C
C
111
Conjoinix Technologies Pvt Ltd*
CJ Online Pvt. Ltd.
Kerala State Electronics Development
Corp. Ltd*.(Keltron)
112
113
Online Media Solutions Ltd.
Global One India Pvt Ltd
B
A
114
115
United Villages Networks Pvt Ltd*
Nelco Ltd.*
C
A
116
Maple PC & Peripherals Pvt Ltd
117
119
120
Pulse Telesystems Pvt. Ltd.
Chemical And Metallurgical Design Co.
Ltd
Centre for Development of Advanced
Computing, C-DAC
Power Grid Corporation of India Ltd.
C
B&
C
121
122
Virtela India Pvt. Ltd.
My Own Infotech Pvt. Ltd*
87
88
89
90
99
100
101
102
103
118
B
A
A
C
B
C
A
B&C
C
64
Delhi
Ghaziabad
SSA
All India
Mumbai,
Bangalore,
Gurgaon
Surat SSA
10.00
2.11
121.62
-12.16
-19.44
123
124
Astro Network India Pvt. Ltd.
Godrej Infotech Ltd.
A
B
125
126
Pan India Network Infravest Pvt. Ltd.
National Stock Exchange of India Ltd
B
A
127
128
129
130
131
132
133
134
135
ABT Ltd.
Manipal Ecommerce Ltd.*
Opto Network Pvt. Ltd.
GTL Ltd.
Tata Internet Services Ltd.
Compucom (I) Pvt. Ltd.
L&T Finance Ltd. (L&T Netcom Ltd.)
Apna Telelink Ltd.
Karuturi Networks Ltd.
Gujarat Narmada Valley Fertilizer Co.
Ltd. (GNFC)
C
B
A
A
A
C
A
C
B
136
137
138
139
Spectrum Softech Solutions Pvt. Ltd.
Swastik Netvision Telecom P. Ltd.
VSNL Broadband Ltd*.
Gujarat State Petroleum Corporation
140 Ltd.(GSPC)
141 Tatanet Services Ltd*
TOTAL
* ISPs have not submitted the report
Mumbai
Mumbai,
Navi Mumbai
ALL INDIA
Coimbatore
SSA
Karnataka
All India
All India
All India
Jaipur
All India
Jalandhar
Karnataka
A
C
B
A
All India
Ernakulam
SSA
Gujarat
All India
B
A
Gujarat
All India
65
9
6
7
-14.29
4
3
5
3
-20.00
3
3
2
2
2
2
1
1
1
3
3
2
3
2
2
1
1
202
0
0
0
0
0
0
0
0
0
0
12242398
0
0
11662578
-33.33
-99.50
4.97
Table No 36(Chapter Four/Sub Para 4.3)
Subscriber Base of Public Mobile Radio Trunking Services (PMRTS)
Summary of reports received from PMRTS Operators
Sr.
No.
Name of the Service
Provider
1 Aryadoot Transport Pvt
Limited
Subscriber
Base as on
31.06.2008
Subscriber
%age
Base as on Growth in
30.9.2008 Subscribers
%age in
Market
Share
1694
1774
4.72
5.09
491
481
-2.04
1.38
3 Container Movement
(Bombay) Transport Pvt
Ltd.
5
6
20.00
0.02
4 Arya Offshore Services
Pvt Ltd.
1330
1294
-2.71
3.82
5 German Express
Shipping Agency (India)
Pvt Ltd. (Hapag Llyod)
776
778
0.26
2.23
6 United Liner Agencies
of India (Pvt) Ltd
1965
1988
1.17
5.64
7 Procall Limited
9007
8779
-2.53
25.85
8 The Arvind Mills Ltd.
11742
11748
0.05
33.70
9 Smartalk Pvt Limited
2527
2560
1.31
7.25
10 QuickCall
4023
3828
-4.85
11.54
11 Bhilwara Telenet
Services Pvt Limited
1417
1461
3.11
4.07
180
150
-16.67
0.52
35157
34846
-0.89
100.00
2 Jet-Aiu Skyline
Transport Pvt Ltd.
12 India Satcom Ltd.
Total
66
Table No 37(Chapter No Four/Sub Para 4.10)
Subscriber Base of VSAT Service Providers
(ii) Subscriber Base, Growth Rate & Market Share of VSAT Service
Providers for quarter ending September, 2008
Sr.
No.
Name of Service
Provider
Quarter ending
June,2008
Sept,2008
%age growth
rate
%age
Market
Share
1
Hughes
Communications
Ltd.
27065
29670
9.62
31.42
2
HCL Comnet
24431
24885
1.86
26.35
3
Bharti Airtel
Limited, Bangalore
23101
23989
3.84
25.40
4
Bharti Broadband
5388
5572
3.41
5.90
5
Essel Shyam
2647
2654
0.26
2.81
6
Tatanet Services*
5069
5069
0.00
5.37
7
ITI
45
45
0.00
0.05
8
GNFC
0
0
0.00
0.00
9
BSNL
2122
2552
20.26
2.70
Total
89868
94436
5.08
100.00
67
Table No 38 (Chapter Six/Sub Para 6.4)
List of Broadcasters alongwith their pay channels
S.
No
1
Name of the
Broadcaster
S.No
M/s ZeeTurner
Limited
1
2
3
Name of the
channel
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Zee TV
Zee Cinema
Cartoon
Network
Zee Marathi
Zee News
CNN
Zee Café
Zee Studios
Zee Bangla
Zee Gujrathi
Zee Punjabi
Zee Trendz
HBO
POGO
Zee Business
Zee Classic
Zee Action
Zee Premier
Zee Sports
Zee Telugu
Zee Kannada
Play TV
ETC Punjabi
ETC
Zee Music
Zee Jagran
Zee Smile
24 Ghante
24 Taas
Zee Talkies
Zee Next
32
Ten Sports
Reported
Rates( in
INR)
12.97
12.97
12.50
08.00
07.50
01.50
08.00
07.00
08.10
01.50
01.50
01.00
15.60
12.50
04.80
10.00
10.00
11.20
10.40
10.40
07.46
04.00
09.00
03.00
05.00
02.00
06.14
06.00
08.50
15.50
20.00
15.00
68
Remarks
Till 31.03.2008, this channel
was being distributed by
M/s MSM Discovery India
Private Limited.
2
M/s
MSM
Discovery India
Private Limited
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
3
M/s
Plus
Channel
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
20.00
SET(Sony
Entertainment
Television)
MAX
Discovery
Animal Planet
AXN
Animax
Discovery
Travel
and
Living
SAB TV
SET PIX
MTV
NICK
VH1
NDTV 24X7
NDTV Profit
Aaj Tak
Headlines
Today
Tez
SUN TV
Gemini TV
Udaya TV
K TV
Teja TV
Udaya Movies
Sun Music
Gemini Music
Sun News
Gemini News
Udaya
Varthegalu
Gemini Cable
Vision
Adithya
Teja News
Ushe
Udaya News
17.00
15.00
05.00
14.50
02.00
09.00
13.74
12.00
07.00
06.00
03.00
8.50
06.00
07.00
03.00
02.00
12.40
10.30
11.50
15.00
05.30
14.40
07.00
07.00
01.40
07.50
07.35
17.00
03.00
01.60
15.00
01.50
69
4.
M/s
STAR
DEN
Media
Services
Private Limited
The discounts if
any, given on
bouquet rate to
existing
affiliate(s) will
also
be
extended to ala-carte rate(s)
in the same
proportion as
the discounted
bouquet rate.
66
67
68
69
70
Star Plus
Star Gold
Star Movies
Star World
Vijay TV
17.50
16.50
16.50
04.55
04.00
71
72
NGC
The
History
Channel
Channel (V)
05.75
04.40
Star One
The
Disney
Channel
Toon Disney
Hungama
Times Now
Zoom
CNBC TV 18
CNN-IBN
20.50
08.90
73
74
75
76
77
78
79
80
81
Rate of this channel is Rs.
11.80 in Tamilnadu
01.00
08.90
07.80
08.50
07.80
8.50
5.00
70
These
channels
were
distributed by M/s Zee
Turner
Limited
upto
31.03.2008 at a-la-carte rate
of Rs 7.50 (CNBC TV 18), Rs
2.00 (CNN-IBN) & Rs 3.50
(CNBC Awaaz) respectively.
M/s Star Den started
distributing these channels
w.e.f 01.04.2008. M/s Star
Den has been directed vide
TRAI's
direction
dated
28.08.2008 to reduce the a-lacarte rates of these channels
from the reported level (as
in the column on the left) to
Rs 7.50 (CNBC TV 18), Rs
2.00 (CNN-IBN) & Rs 3.50
(CNBC
Awaaz).
Broadcaster has approached
Hon'ble TDSAT against this
direction vide Appeal No
11(C) of 2008. M/s Star Den
has given an undertaking to
Hon'ble TDSAT during the
course of the hearing on
October 1, 2008 for a-la-carte
offering of the channels. The
rele ant extract of the
82
CNBC Awaaz
4.50
relevant extract of the
interim order dated 1st
October, 2008 is as under:"….The learned counsel for
the appellant adds without
prejudice to the rights and
contentions in the present
appeal that if, in the
meanwhile, any party wants
to opt for a-la-carte, the
appellant will give only the
rates specified at page 58
para -7 of the paper book".
The a-la-carte rates specified
at page 58 para -7 of the
paper book are as under:-
5.
M/s Ushodaya
Enterprises
Private Limited
83
The MGM
6.00
84
85
ETV
ETV 2
10.00
05.60
86
87
88
89
90
91
ETV Bangla
ETV Marathi
ETV Kannada
ETV Gujarathi
ETV Oriya
ETV UP
10.40
10.40
10.40
10.40
10.40
10.40
92
ETV Bihar
10.40
93
ETV Urdu
10.40
94
ETV Rajasthan
10.40
71
1) 7.50 (CNBC TV 18)
2) 2.00 (CNN-IBN)
3) 3.50 (CNBC Awaaz)
M/s Star Den has started
distributing this channel
w.e.f 15.09.2008. Rate under
examination.
Converted from
channel w.e.f
2008.
Converted from
channel w.e.f
2008.
Converted from
channel w.e.f
2008.
Converted from
channel w.e.f
2008.
FTA to pay
12th May
FTA to pay
12th May
FTA to pay
12th May
FTA to pay
12th May
6.
7.
8.
9.
M/s
UTV
Global
Broadcasting
Limited
M/s
BBC
World
India
Private Limited
95
ETV MP
10.40
96
Bindass
10.00
97
Bindass
Movies
10.00
98
World Movies
10.00
99
UTV Movies
15.00
100
UTVi
08.50
101
BBC World
05.00
102
BBC
Entertainment
Cbeebies
ESPN
06.50
06.50
33.13
Star Sports
33.13
Star Cricket
Raj TV
28.00
11.00
108
Raj Digital
Plus
07.72
109
Vissa TV
04.68
110
9XM
07.00
111
112
9X
NewsX
20.50
08.50
103
M/s
ESPN 104
Software India
Private Limited
105
M/s
Television
Limited
106
Raj 107
10. M/s INX
Media Private
Limited
72
Converted from FTA to pay
channel w.e.f
12th May
2008.
Newly launched channel,
reported vide letter dated
11th February, 2008
11th March, 2008
2nd April, 2008
Rate is Rs. 07.72 in Andhra
Pradesh
Pradesh
Pradesh
w.e.f 27.03.2008
11. M/s Neo
Sports
Broadcast
Private Limited
12.
113
114
NEO Cricket
NEO Sports
33.13
24.87
M/s New Delhi 115
Television
Limited
116
NDTV
'Imagine'
NDTV Good
Times
20.50
NDTV
Lumiere
NDTV
Showbiz
Firangi
15.00
120
Sahara One
20.50
121
Filmy
16.50
117
118
13.
M/s
Reach
Mega 119
09.00
8.00
15.00
w.e.f 21.01.2008
Has been declared pay
channel vide their letter
dated 3rd April, 2008
Newly launched channel
w.e.f 10.10.2008
Newly launched channel
w.e.f 15.08.2008
w.e.f 25.02.2008
Converted from FTA to Pay
w.e.f 06.06.2008
Converted from FTA to Pay
w.e.f 06.06.2008
14.
M/s B4U
Television
Network
(India) Private
Limited
122
B4U Movies
06.00
15.
M/s MAA
Television
Network
Limiter
123
124
MAA TV
MAA Music
05.50
7.00
16. M/s TV Today
Network
Limited
125
Dilli Aaj Tak
08.50
E-24
15.00
w.e.f 27.03.2008
COLORS
20.00
w.e.f 21.07.2008
Boomerang
TCM Turner
Classic Movies
10.00
10.00
Rate under examination
Rate under examination
17. M/s
Allied 126
Infotainment
Distribution
Private Limited
18
19
M/s VIACOM 127
18
Media
Private Limited
M/s
Turner 128
International
129
India
Private
Limited
73
w.e.f 30.05.2008
S.No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
List of operationalised private FM Radio Stations in India as on 30.09.2008
City
Name of the Company
Date of
Operationalisation
DELHI
CLEAR MEDIA
01.09.2006
DELHI
DIGITAL RADIO
29.04.2003
DELHI
E.N.I.L.
29.04.2003
DELHI
H.T. MUSIC
30.10.2006
DELHI
M.B.P.L.
29.04.2003
DELHI
RADIO MID-DAY
23.09.2006
RADIO TODAY
DELHI
28.05.2007
BROADCASTING LTD
DELHI
ADLABS FILMS
24-09-2006
MUMBAI
ADLABS FILMS
14.11.2006
MUMBAI
DIGITAL RADIO
29.04.2002
MUMBAI
E.N.I.L.
23.04.2002
MUMBAI
H.T. MUSIC
15.01.2007
MUMBAI
M.B.P.L.
21.05.2002
RADIO TODAY
MUMBAI
26.01.2008
BROADCASTING LTD
MUMBAI
RADIO MID-DAY
29.04.2003
KOLKATA
ADLABS FILMS
21.10.2006
RADIO TODAY
KOLKATA
04.10.2007
BROADCASTING LTD
KOLKATA
ANANDA OFFSET
28.02.2007
KOLKATA
DIGITAL RADIO
03.05.2003
KOLKATA
E.N.I.L.
03.05.2003
KOLKATA
HITZ FM
03.05.2003
KOLKATA
INDIA FM
03.05.2003
KOLKATA
H.T. MUSIC
23.01.2008
CHENNAI
ADLABS FILMS
27.09.2006
CHENNAI
E.N.I.L.
05.05.2003
CHENNAI
M.B.P.L.
10.07.2006
CHENNAI
MALAR PUBLICATIONS
02.10.2006
CHENNAI
MUTHOOT FINANCE
04.01.2008
CHENNAI
NOBLE BROADCASTING
18.01.2007
CHENNAI
RADIO MID-DAY
10.01.2007
CHENNAI
SUN TV
05.05.2003
AGARTALA
POSITIVE RADIO
07.08.2007
AGRA
ADLABS FILMS
18.08.2007
AGRA
PAN INDIA
28.05.2008
AGRA
SHRI PURAN MULTIMEDIA
08.07.2007
AHMEDABAD
E.N.I.L.
10.12.2001
AHMEDABAD
M.B.P.L.
25.07.2007
AHMEDABAD
RADIO MID-DAY
26.08.2007
AHMEDABAD
SOUTH ASIA
20.04.2008
74
40
41
42
43
44
45
46
47
48
49
50
51
52
AHMEDABAD
AHMEDNAGAR
AHMEDNAGAR
AJMER
AJMER
AJMER
AKOLA
ALIGARH
ALLAHABAD
ALLAHABAD
ALLAHABAD
AMRITSAR
AMRITSAR
53
AMRITSAR
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
AMRITSAR
ASANSOL
AURANGABAD
AURANGABAD
BANGALORE
BANGALORE
BANGALORE
BANGALORE
BANGALORE
BANGALORE
BANGALORE
BAREILY
BAREILY
BHOPAL
BHOPAL
BHOPAL
BHOPAL
BHUBANESHWAR/
CUTTAK
BHUBANESHWAR/
CUTTAK
BHUBANESHWAR/
CUTTAK
BIKANER
BILASPUR
CHANDIGARH
CHANDIGARH
COCHIN
COCHIN
COCHIN
COIMBATORE
COIMBATORE
COIMBATORE
71
72
73
74
75
76
77
78
79
80
81
82
83
SYNERGY MEDIA
B.A.G. INFOTAINMENT
M.B.P.L.
ADLABS FILMS
KUSHAL GLOBAL
SYNERGY MEDIA
M.B.P.L.
ADLABS FILMS
ADLABS FILMS
PAN INDIA
SOUTH ASIA
ADLABS FILMS
PAN INDIA
RADIO TODAY
BROADCASTING LTD
SYNERGY MEDIA
ADLABS FILMS
E.N.I.L.
SOUTH ASIA
ADLABS FILMS
E.N.I.L.
H.T. MUSIC
INDIA RADIO VENTURES
KAL RADIO
M.B.P.L.
RADIO MID-DAY
ADLABS FILMS
ADLABS FILMS
E.N.I.L.
SOUTH ASIA
SYNERGY MEDIA
09.10.2006
17.04.2006
06.03.2007
01.10.2006
06.11.2006
10.06.2001
01.08.2006
30.03.2007
09.04.2007
20.05.2007
26.05.2007
06.11.2007
26.05.2007
ADLABS FILMS
14.04.2007
EASTERN MEDIA
04.05.2007
SOUTH ASIA
28.06.2007
ADLABS FILMS
SYNERGY MEDIA
ADLABS FILMS
SYNERGY MEDIA
KAL RADIO
MALAYALLA MANORAMA
THE MATHRABHUMI
E.N.I.L.
M.B.P.L.
MALAR PUBLICATIONS
19.01.2007
27.09.2007
12.02.2007
19.02.2007
17.05.2008*
18.05.2008
17.05.2008
03.11.2007
12.11.2007
29.10.2007
75
21.07.2007
01.03.2008
07.02.2008
28/08/2007
12.09.2007
31.08.2007
13.03.2008
08.12.2006
29.10.2007
29.05.2008
18.03.2008
01.08.2007
26.01.2008
15.05.2008
27-7-2007
29.06.2007
24.07.2007
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
COIMBATORE
DHULE
GORAKHPUR
GULBERGA
GUWAHATI
GUWAHATI
GUWAHATI
GUWAHATI
GWALIOR
GWALIOR
GWALIOR
GWALIOR
HISSAR
HISSAR
HISSAR
HISSAR
HYDERABAD
HYDERABAD
HYDERABAD
HYDERABAD
INDORE
INDORE
INDORE
INDORE
JABALPUR
JABALPUR
JABALPUR
JABALPUR
JAIPUR
JAIPUR
JAIPUR
JAIPUR
JAIPUR
JALANDHAR
JALANDHAR
JALANDHAR
JALANDHAR
JALGOAN
JALGOAN
JAMMU
JAMSHED PUR
JAMSHED PUR
JHANSI
JODHPUR
JODHPUR
129
JODHPUR
130
JODHPUR
SUN TV
B.A.G. INFOTAINMENT
KAL RADIO
ADLABS FILMS
POSITIVE RADIO
PURVY BROADCASTING
SOUTH ASIA
ADLABS FILMS
GWALIOR FARMS
ITM SOFTWARE
SYNERGY MEDIA
ADLABS FILMS
B.A.G. INFOTAINMENT
SINGLA PROPERTY
ADLABS FILMS
E.N.I.L.
KAL RADIO
M.B.P.L.
ADLABS FILMS
E.N.I.L.
SOUTH ASIA
SYNERGY MEDIA
B.A.G. INFOTAINMENT
E.N.I.L.
SOUTH ASIA
SYNERGY MEDIA
E.N.I.L.
M.B.P.L.
RAJASTHAN PATRIKA
SOUTH ASIA
SYNERGY MEDIA
ADLABS FILMS
E.N.I.L.
SYNERGY MEDIA
B.A.G. INFOTAINMENT
M.B.P.L.
ADLABS FILMS
ADLABS FILMS
SOUTH ASIA
ADLABS FILMS
ADLABS FILMS
KUSHAL GLOBAL
RADIO TODAY
BROADCASTING LTD
SYNERGY MEDIA
76
07.03.2003
15.08.2007
03.06.2007
02.06.2008
14.04.2007
13.04.2007
09.10.2007
11.04.2008
06.08.2007
04.08.2007
07.09.2007
06.08.2007
02.03.2007
18.06.2007
21.03.2007
17.03.2007
25.09.2006
19.04.2006
06.11.2006
30.05.2006
03.08.2007
01.10.2001
09.12.2007
11.08.2007
01.03.2008
15.02.2008
19.03.2008
15.02.2008
17.04.2006
08.09.2006
15.08.2006
06.11.2006
28.05.2006
14.04.2007
24.04.2007
14.04.2007
19.04.2007
22.04.2008
22.05.2008
07.12.2006
07.11.2007
13.04.2008
19.01.2007
14.12.2007
14.12.2007
01.06.2008
20.12.2007
131
KANNUR
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
KANNUR
KANNUR
KANNUR
KANPUR
KANPUR
KANPUR
KARNAL
KARNAL
KHOZIKODE
KHOZIKODE
KOLHAPUR
KOLHAPUR
KOTA
KOTA
KOTA
LUCKNOW
LUCKNOW
LUCKNOW
MADURAI
MADURAI
MADURAI
MANGALORE
MANGALORE
MANGALORE
MUZAFFARPUR
MYSORE
MYSORE
NAGPUR
NAGPUR
NAGPUR
NAGPUR
NANDED
NASIK
NASIK
PANAJI
PANAJI
PANAJI
PATIALA
PATIALA
PATIALA
PATNA
PONDICHERRY
PONDICHERRY
PONDICHERRY
PUNE
PUNE
ASIANET
COMMUNICATION
KAL RADIO
MALAYALLA MANORAMA
THE MATHRABHUMI
ADLABS FILMS
E.N.I.L.
SOUTH ASIA
B.A.G. INFOTAINMENT
KAL RADIO
MALAYALLA MANORAMA
E.N.I.L.
PUDHARI PUBLICATION
ADLABS FILMS
RAJASTHAN PATRIKA
SYNERGY MEDIA
E.N.I.L.
M.B.P.L.
SOUTH ASIA
E.N.I.L.
KAL RADIO
MALAR PUBLICATIONS
ADLABS FILMS
E.N.I.L.
KAL RADIO
B.A.G. INFOTAINMENT
ADLABS FILMS
KAL RADIO
E.N.I.L.
M.B.P.L.
SOUTH ASIA
SYNERGY MEDIA
M.B.P.L.
E.N.I.L.
SOUTH ASIA
ADLABS FILMS
E.N.I.L.
INDIA RADIO VENTURES
ADLABS FILMS
B.A.G. INFOTAINMENT
PAN INDIA
E.N.I.L.
ADLABS FILMS
KAL RADIO
MALAR PUBLICATIONS
E.N.I.L.
M.B.P.L.
77
13.01.2008
12.03.2008*
30.12.2007
30.12.2007
14.06.2007
16.06.2007
28.01.2008
18.06.2007
02.04.2007
07.12.2007
29.11.2007
18.09.2007
21.09.2007
21.01.2008
25.02.2008
02.02.2008
13.08.2007
10.12.2001
06.11.2007
28-09.2007
05.10.2007
01.10.2007
24.11.2007
24.11.2007
21.02.2008
01.08.2007
14.10.2007
07.12.2007
18.10.2007
21.10.2007
04.05.2008
21.10.2007
15.05.2008
06.07.2007
16.04.2008
22.05.2007
22.05.2007
25.06.2007
01.08.2007
18.06.2007
26.01.2008
02.04.2007
01.12.2007
20.12.2007
22.12.2007
18.10.2002
10.04.2008
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
PUNE
RACHI
RACHI
RACHI
RAIPUR
RAIPUR
RAIPUR
RAJAHMUNDRY
RAJKOT
RAJKOT
RAJKOT
ROURKELA
ROURKELA
SANGLI
SHILONG
SHOLAPUR
SHOLAPUR
SILIGURI
SILIGURI
SILIGURI
SRI-NAGAR
SURAT
SURAT
SURAT
SURAT
THIRUVANANTHA
PURAM
THIRUVANANTHA
PURAM
THIRUVANANTHA
PURAM
THIRUVANANTHA
PURAM
207
THRISSUR
208
209
210
211
212
213
214
215
216
217
218
219
220
THRISSUR
THRISSUR
THRISSUR
TIRUCHI
TIRUCHI
TIRUNELVELI
TIRUNELVELI
TIRUPATI
TIRUPATI
TUTICORIN
TUTICORIN
UDAIPUR
UDAIPUR
RADIO MID-DAY
ADLABS FILMS
B.A.G. INFOTAINMENT
E.N.I.L.
RANEKA FINCOM
SYNERGY MEDIA
KAL RADIO
ADLABS FILMS
E.N.I.L.
SOUTH ASIA
ADLABS FILMS
EASTERN MEDIA
M.B.P.L.
POSITIVE RADIO
ADLABS FILMS
M.B.P.L.
CHINAR CIRCUITS
PCM CEMMENTS
SYNTECH INFORMATICS
ADLABS FILMS
ADLABS FILMS
E.N.I.L.
M.B.P.L.
SYNERGY MEDIA
12.05.2008
24.10.2007
15.11.2007
27.10.2007
11.01.2008
15.01.2008
16.01.2008
19.01.2008
13.06.2007
13.06.2007
18.04.2008
06.01.2008
22.01.2008
08.02.2008
16.10.2007
08.11.2007
14.11.2007
12.03.2008
14.11.2007
24.11.2007
10.12.2006
29.08.2007
21.08.2007
22.08.2007
27.08.2007
ADLABS FILMS
29.01.2008
E.N.I.L.
29.01.2008
KAL RADIO
06.02.2008
THE MATHRABHUMI
29.01.2008
ASIANET
COMMUNICATION
KAL RADIO
MALAYALLA MANORAMA
THE MATHRABHUMI
KAL RADIO
MALAR PUBLICATIONS
MALAR PUBLICATIONS
SUN TV
ADLABS FILMS
KAL RADIO
KAL RADIO
MALAR PUBLICATIONS
ADLABS FILMS
RAJASTHAN PATRIKA
78
23.12.2007
26.12.2007
14.12.2007
14.12.2007
17.01.2008
14.01.2008
13.10.2007
07.03.2003
01.08.2007
27.08.2007
05.10.2007
15.10.2007
03.08.2007
27.08.2007
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
UDAIPUR
VADODARA
VADODARA
VADODARA
VADODARA
VARANASI
VARANASI
VARANASI
VARANASI
VIJAYWADA
VIJAYWADA
VISHAKAPATNAM
VISHAKAPATNAM
VISHAKAPATNAM
VISHAKAPATNAM
WARANGAL
SYNERGY MEDIA
ADLABS FILMS
E.N.I.L.
M.B.P.L.
SOUTH ASIA
E.N.I.L.
PAN INDIA
SOUTH ASIA
E.N.I.L.
KAL RADIO
ADLABS FILMS
E.N.I.L.
M.B.P.L.
UDAYA TV
KAL RADIO
79
07.07.2007
05.06.2007
05.06.2007
11.06.2007
17.04.2008
14.07.2007
29.05.2008
20.07.2007
29.12.2007
11.12.2007
25.12.2007
27.10.2007
26.10.2007
29.10.2007
06.02.2003
28.05.2008
Number of Applications received / Letters of Intent issued / Licenses Issued in
respect of Community Radio Stations
As on 30.09.2008
387
57
172
37
36
Total No. of Applications Received
No of Licenses issued
No of Letters of Intend Issued
No of Applications rejected
No of stations operational
80
List of applicants who have been granted DTH License
1.
M/s. Tata Sky Ltd.,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhkar Marg, Worli,
Mumbai – 400 025
Tel: 022-6613 3000
Fax-022-6613 3030/6616 3013
2.
M/s Dish TV India Ltd.
FC-19, Sector-16A, Film City,
Noida-201301
Tel: 91-120-2511064-78
Fax: 91-120-2511186
3.
SUN Direct TV(P) Ltd.
4/1017, 3rd Cross Street, 9th Link, Nehru Nagar,
Kottivakkam, Chennai-600 041
Tel: 044-4341 1434
Fax: 044-4341 1010
4.
Bharti Telemedia Ltd.
Unitech World Cyber Park
Tower-B, 8th Floor
Sector -39, Gurgaon – 122 001
Tel: 95124-424 4000
Fax: 95124-424 4282
5.
Reliance Big TV Pvt. Ltd.
BHQ, 4th Floor,
Dhirubai Ambani Knowledge City
Navi Mumbai- 400 710
Fax: 022-3037 1099
6.
M/s Bharat Business Channel Ltd.
12th Floor, Videocon Tower
Block E-1, Jhandewalan Extension
New Delhi – 110 055
Tel: 41593100/41593114
Fax; 41593150
81
Table No 42(Chapter Six/Sub Para 6.11)
List of companies permitted by Ministry of I&B to set up teleports at various locations
in India as on 30.09.2008
S.No City
Name of the Company
1
New Delhi
M/s TV Today Network Limited
2
Greater Noida
M/s Jain Studios Limited
3
Chennai
M/s Sun TV Network Limited
4
Mumbai
M/s Entertainment Television Network Limited
5
Hyderabad
M/s Ushodaya Enterprises Limited
NOIDA, Mumbai, Aroor
M/s Essel Shyam Communications Limited
6
(Kerala)
Thiruvananthapuram (Kerala)
M/s Asianet Communications Limited
7
NOIDA
M/s Sahara Sanchar Limited
8
New Delhi, Mumbai, NOIDA
M/s Television Eighteen India Limited
9
New Delhi
10
Kochi (Kerala)
M/s Indiavision Satellite Communications Ltd
11
Greater Noida
M/s Noida Software Technology Park Ltd
12
NOIDA
M/s DISH TV
13
Guwahati, Noida
M/s Positiv Television Private Ltd
14
Mumbai
M/s Channel Guide India Ltd
15
Chennai
M/s Coxswain Technologies Limited
16
NOIDA
M/s Independent News Service Pvt Limited
17
18
Gurgaon, Kolkata, Chennai, M/s Indiasign Private Limited
Hyderabad, Noida
19
Hyderabad
M/s Associated Broadcasting Co Private
Limited
20
Bhopal
M/s A V Entertainment Private Limited
21
Thiruvananathapuram
M/s Amrita Enterprises Private Limited
22
Chennai
M/s Mavis Satcom Limited
23
New Delhi, Mumbai, Chennai, M/s Videsh Sanchar Nigam Ltd
Kolkata, Cochin, Chennai
24
Mumbai
M/s Lamhas Satellite Services Limited
25
Thiruvananthapuram
M/s Malayalam Communications Limited
26
Mmbai
M/s Sanskar Info TV Private Limited
27
Mumbai
M/s Bennett, Coleman & Co Limited
28
New Delhi
M/s Senior Media Limited
29
Ahmedabad
M/s Lok Prakashan Limited
30
Kolkata
M/s Calcutta Television Network Pvt Ltd
31
Rajpura (Punjab)
M/s Kohinoor Broadcasting Corpn Ltd
32
Bhubaneshwar
M/s Kamyab TV Private Limited
33
Bangalore
M/s Kasthuri Media's Private Limited
34
Kolkata
M/s SST Media Private Limited
35
Alapuzza
M/s MM TV Limited
36
Hyderabad
M/s IN Cablenet (Andhra) Limited
37
Hyderabad
M/s Indira Television Limited
38
New Delhi
M/s Tata Sky Limited
82
39
NOIDA
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
Bangalore
Delhi
New Delhi
Surat
New Delhi
Hyderabad
Hyderabad
Bhubneshwar
Hyderabad
NOIDA
Guwahati
New Delhi
Bhubaneshwar
Jaipur
Guwahati
M/s Media Content & Communications Services
(India) Private Limited
M/s Satish Sugars Limited
M/s MH One TV Network Limited
M/s S TV Enterprises Limited
M/s AIRR X Media Limited
M/s Broadcast Equipment (India) Private Ltd
M/s Winning Edge Communications Limited
M/s Rachna Television Private Limited
M/s Ortel Communications Limited
M/s Sowbhagya Exports Limited
M/s Pragya Vision Private Limited
M/s Brahmaputra Tele-Productions Pvt Limited
M/s G-Next Media Private Limited
M/s Eastern Media Limited
M/s Rajasthan Patrika Private Limited
M/s Pride East Entertainment Private Limited
83
Table No 43 (Chapter Seven/Sub Para7.3)
Summary statement of GR, AGR, License Fee and Spectrum Charges
For the quarter ending Sep 30, 2008 (Q-2 of F.Y. 2008-09)
Sl.
NO.
Spectru Subscrib
Subscrib
m
ers (in
AGR
Licence Licence
ers
Charge millions)
Name of GR (Rs. in AGR (Rs.
%age of Fee (Rs. Fee %age
Market
s (Rs.
as on
Company
crore)
in crore)
GR
in crore) of AGR
Share
in
30.09.08
(%)
crore)
*
1
BSNL
8800.07
7449.58 84.65%
606.30 8.14%
86.82
73.98
20.92%
2
1464.65
1094.27 74.71%
115.62 10.57%
10007.04
7214.09 72.09%
4553.53
5
MTNL
BhartiAirtel
Group
Reliance
Group
Vodafone
Group
8.18
7.53
2.13%
607.18 8.42%
270.05
79.99
22.62%
2853.52 62.67%
234.65 8.22%
44.62
57.07
16.14%
5273.13
3854.20 73.09%
351.05 9.11%
168.41
54.62
15.44%
6
Tata Group
2954.09
1744.87 59.07%
150.79 8.64%
36.29
30.16
8.53%
7
Idea Group
2472.05
1870.98 75.69%
169.09 9.04%
98.61
30.38
8.59%
8
10.17
9.05 88.99%
0.54 5.97%
0.00
168.99
120.73 71.44%
12.07 10.00%
6.37
1.66
0.47%
310.26
248.33 80.04%
21.85 8.80%
10.53
3.60
1.02%
47.47
34.33 72.32%
2.75 8.01%
0.16
0.51
0.14%
24.87
8.06 32.41%
0.64 7.94%
0.31
0.27
0.08%
13
VSNL
BPL Mobile
Comm
Spice
Group
HFCL
Infotel
Shyam
Telelink
Aircel
Group
778.03
575.34 73.95%
50.07 8.70%
23.74
13.88
3.92%
14
Others
331.85
279.25 84.15%
16.74 5.99%
0.56
Rail -TEL
Tulip IT
Services
48.82
48.82 100.00%
2.93
6%
0.16
31.58
14.52 45.98%
0.87
6%
0.00
BT Group
59.94
59.94 100.00%
3.60
6%
0.00
AT & T
Sify Comm
Ltd
91.04
91.04 100.00%
5.46
6%
0.00
77.50
46.41 59.88%
2.78
6%
0.00
HCL Group
22.97
18.52 80.63%
1.10
Grand Total of
All SPs
37196.21 27356.60 73.55% 2339.33
* Source: TRAI Press Release No. 89/2008 dated 24.11.2008
6%
0.40
3
4
9
10
11
12
84
8.55% 754.65
353.65 100.00%
Annexure A(Chapter Two/Sub Para 2.1)
List of Wireless, Wireline & Unified Access Service Providers
Operators
Circle
Delhi
Mumbai
Chennai
Kolkata
Wireless
CMTS
Vodafone
MTNL
Idea Cellular
BPL
Vodafone
MTNL
Aircel
BSNL
Vodafone
Vodafone
BSNL
Reliance Telecom
Vodafone
Maharashtra Idea Cellular
BSNL
Gujarat
Vodafone
Idea Cellular
BSNL
Andhra
Pradesh
Idea Cellular
Vodafone
BSNL
BSNL
Vodafone
Karnataka
Tamilnadu
Kerala
Punjab
Vodafone
Aircel
BSNL
Idea Cellular
Vodafone
BSNL
BSNL
Unified
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd
Aircell Ltd.
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd
Aircell Ltd.
Idea Cellular
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd
Dishnet Wireless Ltd.
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd
Aircell Ltd.
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd
Aircell Ltd.
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd.
Aircell Ltd.
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd.
Aircell Ltd.
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd
Reliance Infocomm
85
Wireline
MTNL
MTNL
BSNL
BSNL
BSNL
BSNL
BSNL
BSNL
BSNL
BSNL
BSNL
Vodafone
Haryana
Idea Cellular
Vodafone
BSNL
Uttar
Pradesh(W)
Idea Cellular
BSNL
Uttar
Pradesh(E)
Vodafone
BSNL
IDEA Cellular
Rajasthan
Vodafone
BSNL
IDEA Cellular
Madhya
Pradesh
Idea Cellular
BSNL
BSNL
WB&A&N
BSNL
IDEA Cellular
Himachal
Pradesh
Bihar
BSNL
HFCL Infocom
Tata Teleservices
Bharti Airtel Ltd.
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd.
Reliance Infocomm
Vodafone
Tata Teleservices
Bharti Airtel Ltd.
Reliance Infocomm
Tata Teleservices
Bharti Airtel Ltd.
Reliance Infocomm
Tata Teleservices
Shyam Telelink
Bharti Hexacom Ltd.
Reliance Infocomm
Tata Teleservices
Reliance Telecom
Bharti Airtel Ltd.
Dishnet Wireless Ltd
Reliance Infocomm
Tata Teleservices
Reliance Telecom
Bharti Airtel Ltd
Vodafone Essar South Ltd.
Reliance Infocomm
Tata Teleservices
Reliance Telecom
Bharti Airtel Ltd.
Essar Spacetel Pvt.
Ltd.(Vodafone)
Reliance Infocomm
Tata Teleservices
Reliance Telecom
Bharti Airtel Ltd.
Essar Spacetel Pvt.
Ltd.(Vodafone)
86
BSNL
BSNL
BSNL
BSNL
BSNL
BSNL
BSNL
BSNL
Orissa
Assam
North East
Jammu &
Kashmir
Aditya Birla Telecom Ltd.
BSNL
Reliance Infocomm
Tata Teleservices
Reliance Telecom
Bharti Airtel Ltd.
Essar Spacetel Pvt.
Ltd.(Vodafone)
BSNL
Bharti Airtel Ltd.
Reliance Telecom
Essar Spacetel Pvt.
Ltd.(Vodafone)
BSNL
Bharti Hexacom Ltd. Reliance Telecom
Essar Spacetel Pvt.
Ltd.(Vodafone)
BSNL
Bharti Airtel Ltd.
Reliance Infocomm
Essar Spacetel Pvt.
Ltd.(Vodafone)
87
BSNL
BSNL
BSNL
BSNL
Annexure B (Chapter Two/Sub Para 2.1)
List of New Unified Access Service Providers Licences issued between
December 2007 To January 2008.
Slno
Service Area
Name of Licensee
1
2
3
4
5
6
7
8
9
10
11
Andhra Pradesh
Andhra Pradesh
Andhra Pradesh
Andhra Pradesh
Andhra Pradesh
Andhra Pradesh
Assam
Assam
Assam
Assam
Assam
12
13
14
15
16
17
Assam
Assam
Bihar
Bihar
Bihar
Bihar
18
19
20
21
22
23
24
25
26
27
28
29
Bihar
Delhi
Delhi
Delhi
Delhi
Delhi
Delhi
Gujarat
Gujarat
Gujarat
Gujarat
Gujarat
30
31
32
33
34
35
Haryana
Haryana
Haryana
Haryana
Haryana
Haryana
36
37
38
39
Himachal Pradesh
Himachal Pradesh
Himachal Pradesh
Himachal Pradesh
Unitech Wireless (South) Ltd
Spice Communications Ltd
Loop Telecom Private Ltd
Shyam Telelink Ltd
Shyam Telelink Ltd
Idea Cellular Ltd
Unitech Wireless (East) Private
Ltd
Tata Teleservices Ltd
S Tel Ltd
Shyam Telelink Ltd
Unitech Wireless (East) Private
Ltd
S Tel Ltd
Shyam Telelink Ltd
Unitech Wireless (Delhi) Ltd
Shyam Telelink Ltd
Unitech Wireless (West) Private
Ltd
Shyam Telelink Ltd
Unitech Wireless (North) Private
Ltd
Shyam Telelink Ltd
Ltd
88
Effective Date of
Licence
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
Slno
Service Area
40
41
42
43
44
45
Himachal Pradesh
Jammu & Kashmir
Jammu & Kashmir
Jammu & Kashmir
Jammu & Kashmir
Jammu & Kashmir
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
Jammu & Kashmir
Jammu & Kashmir
Karnataka
Karnataka
Karnataka
Karnataka
Karnataka
Karnataka
Kerala
Kerala
Kerala
Kerala
Kerala
Kolkata
Kolkata
Kolkata
Kolkata
Kolkata
Madhya Pradesh
Madhya Pradesh
Madhya Pradesh
Madhya Pradesh
Madhya Pradesh
69
70
71
72
73
74
Maharashtra
Maharashtra
Maharashtra
Maharashtra
Maharashtra
Maharashtra
75
76
77
78
79
80
81
82
83
84
85
86
Mumbai
Mumbai
Mumbai
Mumbai
North East
North East
North East
North East
North East
North East
North East
Orissa
Name of Licensee
Effective Date of
Licence
S Tel Ltd
25.1.2008
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
Idea Cellular Ltd
25.1.2008
25.1.2008
Ltd
25.1.2008
S Tel Ltd
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
Idea Cellular Ltd
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
Idea Cellular Ltd
25.1.2008
Unitech Wireless (Kolkata) Ltd
25.1.2008
Essar Spacetel Pvt. Ltd.
19.12.2007
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
25.1.2008
Ltd
25.1.2008
25.1.2008
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
25.1.2008
Ltd
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
Unitech Infrastructures Pvt. Ltd.
25.1.2008
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
Idea Cellular Ltd
25.1.2008
Unitech Wireless (East) Ltd
25.1.2008
25.1.2008
S Tel Ltd
25.1.2008
25.1.2008
89
Slno
Service Area
87
88
89
90
91
92
93
94
95
96
Orissa
Orissa
Orissa
Orissa
Orissa
Punjab
Punjab
Punjab
Punjab
Punjab
97
98
99
100
Rajasthan
Rajasthan
Rajasthan
Rajasthan
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
Name of Licensee
Effective Date of
Licence
25.1.2008
Shyam Telelink Ltd
25.1.2008
Idea Cellular Ltd
25.1.2008
25.1.2008
S Tel Ltd
25.1.2008
25.1.2008
25.1.2008
Shyam Telelink Ltd
25.1.2008
Idea Cellular Ltd
25.1.2008
25.1.2008
Ltd
25.1.2008
25.1.2008
25.1.2008
25.1.2008
Ltd
25.1.2008
Tamilnadu
(including Chennai)
Tamilnadu
(including Chennai)
Tamilnadu
(including Chennai)
Tamilnadu
Shyam Telelink Ltd
(including Chennai)
Tamilnadu
Idea Cellular Ltd
(including Chennai)
Tamilnadu
Unitech Wireless (Tamil Nadu)
(including Chennai)
Pvt. Ltd
Uttar Pradesh (East)
Shyam Telelink Ltd
Uttar Pradesh (West) Datacom Solutions Pvt. Ltd.
Uttar Pradesh (West)
Shyam Telelink Ltd
Uttar Pradesh (West) Unitech Wireless (West) Private
Ltd
West Bengal
West Bengal
West Bengal
Shyam Telelink Ltd
West Bengal
Idea Cellular Ltd
West Bengal
90
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
25.1.2008
Annexure C (Chapter Two/Sub Para 2.17)
Usage Pattern for GSM (Full Mobility)
MoU & SMS (per subscriber per month
Postpaid
Circle
Circle A
Circle B
Circle C
Metro
All India
O/G
MOU
661
692
723
519
622
Prepaid
Total
MOU
1189
1197
1329
969
1123
I/C
MOU
528
505
605
451
501
O/G
SMS
59
45
25
65
56
O/G
MOU
203
217
213
193
208
I/C
MOU
239
236
252
209
235
Total
MOU
442
453
464
403
444
BLENDED [Postpaid + Prepaid]
Circle
Circle A
Circle B
Circle C
Metro
All India
O/G MOU
241
239
237
255
242
I/C MOU
262
248
268
255
257
Total MOU
503
488
505
511
499
O/G SMS
33
15
12
38
25
Composition of outgoing minutes of use
Circle
Local
(Intracircle)
NLD
(Intercircle)
ILD
Circle A
88.09%
11.38%
0.53%
Circle B
88.43%
11.07%
0.50%
Circle C
87.02%
12.83%
0.15%
Metro
74.48%
24.78%
0.74%
All India
85.93%
13.56%
0.51%
91
O/G
SMS
31
13
12
32
22
Composition of outgoing Local (Intra-circle) minutes of use
Circle
Circle A
To Fixed
On-net
To Mobile
Off-net
Total
6%
52%
42%
94%
Circle B
5%
62%
33%
95%
Circle C
5%
70%
25%
95%
Metro
7%
48%
46%
93%
All India
6%
57%
37%
94%
Composition of outgoing NLD (inter-circle) minutes of use
Circle
Circle A
Circle B
Circle C
Metro
All India
To Fixed
9%
8%
8%
9%
8%
To Mobile
Off-net
54%
61%
54%
69%
61%
On-net
38%
31%
38%
22%
31%
Total
91%
92%
92%
91%
92%
Composition of Total outgoing minutes of use (excl. ILD)
To Mobile
Off-net
44%
36%
29%
52%
40%
On-net
50%
58%
66%
41%
54%
Total
94%
94%
95%
93%
94%
Composition of outgoing MoUs
100%
90%
0.57%
0.55%
12.95%
0.51%
13.22%
0.49%
13.16%
0.51%
12.50%
13.56%
80%
70%
85.93%
40%
87.02%
50%
86.33%
60%
86.23%
Circle A
Circle B
Circle C
Metro
All India
To Fixed
6%
6%
5%
7%
6%
86.48%
Circle
Sep-07
Dec-07
Mar-08
Jun-08
Sep-08
30%
20%
10%
0%
Local (Intra-circle)
92
NLD (inter-circle)
ILD
Annexure D (Chapter Two/Sub Para 2.18)
Average Subscriber Outgo (Rental + Call Charges) Per Minute
(Rs. Per Minute) for GSM (Full Mobility)
(Rs. Per Min)
Circle A
Circle B
Circle C
Metros
Postpaid
Prepaid
Blended
0.78
0.83
0.82
0.70
0.73
0.72
0.73
0.82
0.80
0.93
0.87
0.89
All India
0.80
0.79
* Outgo includes both Rental and call charges
93
0.79
Annexure E (Chapter Two/Sub Para 2.24)
Usage Pattern – CDMA (Full Mobility)
MoU & SMS (per subscriber per month)
Postpaid
Circle
Outgoing Incoming
MOU
MOU
Total
MOU
Prepaid
Outgoing Outgoing Incoming Total Outgoing
SMS
MOU
MOU
MOU
SMS
Circle A
475
282
757
17
111
135
246
15
Circle B
492
287
779
18
155
160
315
9
Circle C
670
309
979
8
203
204
407
5
Metro
491
265
759
21
155
139
294
26
All India
492
278
770
18
143
150
293
14
Blended
Circle
Outgoing
MOU
Outgoing
Incoming
SMS
MOU
Total MOU
Circle A
142
147
289
15
Circle B
175
167
342
9
Circle C
221
208
429
5
Metro
200
156
356
25
All India
171
161
332
14
Composition of outgoing minutes of use
Local
(Intra-circle)
NLD
(Inter-Circle)
ILD
Circle A
87.3%
12.4%
0.3%
Circle B
87.8%
11.6%
0.5%
Circle C
90.1%
9.9%
0.1%
Metro
72.9%
26.9%
0.2%
All India
84.3%
15.4%
0.3%
Circle
94
Outgoing MoUs per subscriber per month
Local
(Intra-circle)
NLD
(Inter-Circle)
ILD
Circle A
124
18
0.40
Circle B
154
20
0.92
Circle C
199
22
0.14
Metro
145
54
0.38
All India
144
26
0.56
Circle
Composition of outgoing Local (Intra-circle) minutes of use
based on terminating network.
To Fixed
To Mobile
To Own Network
(Mobile)
Circle A
6%
94%
49%
Circle B
4%
96%
70%
Circle C
2%
98%
62%
Metro
6%
94%
67%
All India
5%
95%
62%
Circle
Composition of Outgoing NLD (Inter-Circle) minutes of use based on terminating
network
To Fixed
To Mobile
To Own Network
(Mobile)
Circle A
9%
91%
56%
Circle B
6%
94%
57%
Circle C
6%
94%
56%
Metro
6%
94%
47%
All India
7%
93%
52%
Circle
95
Composition of Total outgoing minutes of use (excl. ILD) based on terminating network.
Circle
To Fixed
To Mobile
Circle A
7%
93%
Circle B
5%
95%
Circle C
3%
97%
Metro
6%
94%
All India
5%
95%
96
Annexure F (Chapter Two/Sub Para 2.25)
Average Subscriber Outgo (Rental + Call Charges) Per Minute
(Rs. Per Minute) for CDMA (Full Mobility)
Prepaid
Postpaid
Blended
Category
Rent + call
Revenue per
Outgoing Minute
Rent + call
Revenue per
Outgoing Minute
Category - A
0.68
0.92
0.75
Category - B
0.54
0.87
0.60
Category - C
0.52
0.81
0.55
Metro
0.62
0.96
0.73
All India
0.59
0.92
0.67
97
Rent + call
Revenue per
Outgoing Minute
Annexure G (Chapter Three)
Growth Pattern of Internet Subscribers
Growth Trends-I
No. of Subscribers (in million)
14.00
12.00
10.00
9.62
8.00
6.22
10.36
8.33
7.86
7.54
6.84
12.24
11.66
11.09
PSU
Private
Overall
6.00
4.00
3.40
3.91
3.79
3.55
3.52
2.00
0.00
Q3'07
Q4'07
Q1'08
Q2'08
Q3'08
Quarter Ending
Growth Trends-II
12.00
PSU
9.95
10.17
Private
10.00
Overall
6.90
7.64
4.00
6.72
7.08
6.00
5.09
4.32
4.37
5.89
4.97
3.42
3.06
2.00
1.08
1
Quarter Ending
98
Q3'08
Q2'08
Q1'08
Q4'07
0.04
0.00
Q3'07
% Growth
8.00
Annexure H (Chapter ThreeSub Para 3.4)
List of Internet Service Providers (ISPs)
reporting Internet Telephony services
S. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
Name of ISP
Apna Telelink Ltd.
Asianet Satellite Communications Ltd.
Blazenet Ltd.*
Broadband Pacenet (I) Pvt. Ltd.*
City Online Services Ltd.
CJ Online Pvt. Ltd.
Data Infosys Ltd.
DelDSL Internet Pvt. Ltd.
Digital2Virtual ISP Pvt. Ltd.
Dishnet Wireless Ltd.*
Karuturi Telecom Pvt Ltd.
HCL Infinet Ltd.
IndusInd Media Communications Ltd.
Manipal Ecommerce Ltd.*
My Own Infotech Pvt. Ltd.*
Mylai Karpagambal Information Systems (P) Ltd.
NetMagic Solutions (P) Ltd.
Nettlinx Ltd.
Opto Network Pvt. Ltd.
Pioneer Online Pvt. Ltd.
Pulse Telesystems Pvt. Ltd.
Sify Ltd.
Southern Online Bio Technologies Ltd.
Swiftmail Communications Ltd.
Swastik Netvision Telecom P. Ltd.
Trak Online Net India Pvt.Ltd
Trikon Electronics Pvt. Ltd.
Value Healthcare Ltd.
Tata Communications Ltd
Tata Communications Internet Services Ltd
YOU Telecom India Pvt. Ltd.
World Phone Internet Services Pvt Ltd
Cordia L T Communicatations Private Ltd
IOL Netcom Ltd.
* ISP has not submitted report at the end of September 2008.
99
Annexure I (Chapter Four/Sub Para 4.1)
Growth Rate of PMRTS subscribers
%age of Growth Rate of PMRTS
5
4
4.46
4
3.45
3
2
1
0
-1
-0.89
-1.44
-2
-2.99
-3
-4
%age of Growth
June, 2007 Sept, 2007
-1.44
4.46
100
Dec, 2007 March, 2008 June, 2008
3.45
4
-2.99
Sept, 2008
-0.89
Annexure J (Chapter Four/Sub Para 4.5)
Growth Rate of VSAT Subscribers
Growth Rate of VSAT Subscribers from Quarter Ending
June, 2007 to Sept, 2008
30
25
20.75
% Growth
20
15
10.41
10
4.29
5
5.08
3.15
3.04
Quarter Ending
0
Percentage Growth
June, 2007
Sept, 2007
Dec, 2007
March, 2008
3.04
4.29
3.15
20.75
Percentage Growth
101
June,
2008
10.41
Sept, 2008
5.08
Annexure K (Chapter Five/Sub Para 5.1)
Quality of Service (QOS) Performance for Wireline Services
100%
in
<
7days
1
ANDHRA
BSNL
88.73
PRADES
RELIANC
H
E
100.00
BHARTI
100.00
Time taken for refund of
deposits after closoures
<8 hrs
a)
Junction
between
local
exchang
e
(2/1000)
Metering & billing
credibility- % of bills
disputed
Grade of
service
(calls per
thousan
d)
Call completion rate in local
network
Mean Time to Repair
(MTTR)
Rent Rebate (Total no. of
cases)
working day
Service
Service
Provider
Area
s
Fault incidences per 100
sub/month)
Sl.
No
New connections after
registration of demand
Performance Monitoring Report of Quality of Services for Basic (Wire-line) Services for the Quarter ending September 2008
<3*
>90%
For
faults
pending
> 3 days
to >15
days
5.00
89.24
Nil
16.15
NR
64.23%
0.010
100.00%
3.46
98.30
NR
3.46
0.0000
NR
0.014
6.00
95.00
189
9.00
0.0160
73.00%
0.460
102
>55%
Shifts
Closures
Additi
Response Time to the Customer
onal
for Assistance
facility
95% of requests
100%
<0.1%, within 60 < 3 days
days
%age of calls
%age of calls
answered by
answered
operator (voice to
(electronically)
voice)
< 24
hours
Within within Within
within
< 24
20 sec 40 sec 60 sec = 90 sec =
hours
= 80% = 95% 80%
95%
81.00
91.41
88.16 100.00 100.00
83.60
95.48
100.00%
98.02
98.95
97.88 100.00 100.00
93.00
100.00
100.00%
99.00
100.00
100.00 100.00 100.00
92.00
96.00
2
3
4
5
6
TATA
100.00
1.20
85.77
283
12.30
0.0013
95.60%
0.010
100.00%
78.72
100.00
96.13 100.00 100.00
88.00
92.00
BSNL
100.00
5.00
76.73
599
8.42
NR
60.98%
0.020
100.00%
100.00
95.65
85.51 100.00 100.00
100.00
100.00
TATA
100.00
RELIANC
E
100.00
0.02
100.00
Nil
0.00
NA
95.83%
0.000
NA
NIL
100.00
100.00 100.00
95.00
100.00
0.29
100.00
NA
2.24
0.0000
NR
0.000
100.00%
NA
NA
100.00 100.00 100.00
93.00
100.00
MTNL
98.72
RELIANC
E
38.80
7.33
92.66
35623
8.71
0.0005
49.76%
0.080
100.00%
84.68
98.09
91.33
99.00 100.00
89.50
98.67
1.57
97.10
1
3.36
0.0000
NR
0.025
100.00%
98.08
97.31
98.45 100.00 100.00
93.00
100.00
BHARTI
100.00
4.00
96.00
2150
7.00
0.0000
95.00%
0.000
97.00%
99.00
100.00
97.00 100.00 100.00
86.00
91.00
TATA
100.00
1.90
87.81
12
8.80
0.0000
97.00%
0.020
83.00%
65.44
100.00
94.92 100.00 100.00
65.00
72.00
BSNL
97.81
RELIANC
GUJARA E
100.00
T
BHARTI 100.00
6.60
91.76
675
8.44
NR
63.24%
0.040
100.00%
98.00
100.00
99.96 100.00 100.00
98.07
98.07
5.22
98.10
9
4.59
0.0000
NR
0.045
100.00%
96.39
98.82
99.15 100.00 100.00
93.00
100.00
2.30
99.00
17
6.80
0.0007
60.00%
0.000
100.00%
99.00
100.00
98.00 100.00 100.00
90.00
94.00
99.02
0.00
92.91
43
0.00
0.0000
99.73%
0.070
61.00%
97.26
100.00
82.35 100.00 100.00
93.00
96.00
100.00
8.20
84.84
Nil
10.75
NR
64.93%
0.020
100.00%
100.00
100.00
100.00 100.00 100.00
100.00
100.00
BSNL
100.00
RELIANC
E
100.00
4.10
94.74
465
5.90
NR
68.35%
0.030
100.00%
100.00
100.00
100.00 90.00
99.00
99.90
4.48
97.76
NR
5.29
0.0000
NR
0.032
100.00%
100.00
98.28
93.00
100.00
TATA
NIL
0.00
Nil
Nil
0.00
NA
NR
0.010
100.00%
NIL
100.00
100.00 100.00
95.00
97.00
100.00
6.50
97.00
2023
7.90
0.0010
59.00%
0.030
98.00%
99.00
100.00
99.00 100.00 100.00
95.00
100.00
BSNL
86.39
RELIANC
MAHARA E
100.00
SHTRA
BHARTI 100.00
8.20
88.42
3391
9.07
NR
62.41%
0.020
100.00%
88.00
96.82
97.43 100.00 100.00
100.00
100.00
2.71
98.10
1
3.11
0.0000
NR
0.018
100.00%
97.06
97.64
97.58 100.00 100.00
93.00
100.00
2.90
98.00
92
7.80
0.0001
62.00%
0.000
100.00%
98.00
99.00
97.00 100.00 100.00
90.00
94.00
2.13
93.44
NR
7.80
0.0020
58.00%
0.500
100.00%
99.40
91.65
95.35 100.00 100.00
76.00
81.00
BIHAR
DELHI
TATA
CHATTIS
GARH
BSNL
MP
BHARTI
7
TATA
92.74
103
NIL
95.00
98.95 100.00 100.00
NIL
8
9
PUNJAB
BSNL
97.17 10.20
RELIANC
E
100.00 3.47
85.05
Nil
16.62
NR
67.12%
0.010
100.00%
96.00
98.66
99.69 100.00 100.00
90.00
98.33
98.72
NR
2.04
0.0000
NR
0.025
100.00%
100.00
99.25
98.25 100.00 100.00
93.00
100.00
BHARTI
100.00
3.00
98.00
35
6.00
0.0000
97.00%
0.060
100.00%
100.00
100.00
99.00 100.00 100.00
88.00
92.00
TATA
99.00
0.41
52.78
Nil
38.80
0.0000
97.00%
0.010
NA
16.67
NA
97.79 100.00 100.00
85.00
90.00
HFCL
98.72
6.70
98.20
29
5.10
0.0002
55.28%
0.086
NR
97.12
100.00
100.00 100.00 100.00
95.00
96.00
BSNL
100.00
RELIANC
E
100.00
6.10
92.69
472
8.34
NR
61.62%
0.010
100.00%
100.00
99.93
99.98 100.00 100.00
81.33
95.00
0.54
99.67
NR
0.51
0.0000
NR
0.051
100.00%
100.00
98.61
98.17 100.00 100.00
93.00
100.00
100.00
3.00
97.00
17
7.00
0.0000
92.00%
0.040
94.00%
97.00
100.00
99.00 100.00 100.00
88.00
92.00
100.00
0.97
71.43
Nil
28.10
NA
NA
0.000
100.00%
NIL
NIL
NIL
93.00
96.00
99.07
6.70
92.26
NR
5.00
0.0010
92.18%
0.090
100.00%
100.00
100.00
98.67
NA
92.00
NA
2.96
94.89
Nil
5.73
NR
80.57%
0.010
100.00%
100.00
100.00
98.38
99.43
99.67
2.40
90.13
NR
6.32
0.0000
NR
0.015
100.00%
100.00
98.59
95.73 100.00 100.00
93.00
100.00
6.00
95.00
188
9.00
0.0010
81.00%
0.500
100.00%
98.00
100.00
100.00 100.00 100.00
97.00
98.00
100.00
0.00
NIL
Nil
0.00
NA
NA
Nil
100.00%
NI
100.00
96.43 100.00 100.00
99.00
100.00
BSNL
99.03
RELIANC
HARYAN E
55.52
A
TATA
100.00
5.10
94.90
1035
7.31
NR
73.59%
0.000
100.00%
99.00
99.88
99.68 100.00 100.00
80.00
100.00
NA
NA
NA
NA
0.0000
NR
0.039
100.00%
Nil
Nil
100.00 100.00
93.00
100.00
0.33
58.62
1
52.40
NA
96.00%
0.000
100.00%
NIL
100.00
94.44 100.00 100.00
83.00
88.00
BHARTI
100.00
5.00
99.00
20
5.00
0.0000
96.00%
0.060
100.00%
98.00
100.00
90.00 100.00 100.00
88.00
92.00
BSNL
99.44
RELIANC
KARNAT E
42.30
AKA
BHARTI 100.00
6.20
92.57
14689
10.24
NR
65.06%
0.030
100.00%
100.00
100.00
100.00 100.00 100.00
99.90
99.96
0.98
99.53
1
1.58
0.0005
NR
0.017
100.00%
97.78
98.80
98.03 100.00 100.00
93.00
100.00
5.00
98.00
3223
5.00
0.0000
78.00%
0.130
100.00%
97.00
100.00
100.00 100.00 100.00
97.00
99.00
0.21
98.38
9
4.66
0.0000
95.84%
0.010
100.00%
13.41
100.00
97.63 100.00 100.00
92.00
95.00
RAJAST
HAN
BHARTI
TATA
SHYAM
10
BSNL
100.00
RELIANC
TAMILN E
100.00
ADU
BHARTI 100.00
TATA
11
12
TATA
100.00
104
100.00 100.00
NA
100.00 98.38
Nil
13
A&N
BSNL
80.57
7.10
79.28
Nil
8.03
NR
57.98%
0.000
100.00%
83.33
92.86
89.08
NR
NR
NR
NR
14
ASSAM
BSNL
96.60
6.80
86.07
87
12.89
NR
70.38%
0.050
100.00%
93.00
96.35
95.27
97.00
99.67
93.33
97.67
BSNL
99.44
CHENNA RELIANC
I
E
100.00
2.93
96.03
1471
8.20
NR
82.77%
0.010
100.00%
99.00
100.00
100.00 100.00 100.00
98.66
99.49
2.08
98.28
NA
1.58
0.0000
NR
NR
100.00%
96.63
97.31
97.33 100.00 100.00
93.00
100.00
TATA
100.00
RELIANC
E
0.51
0.04
82.14
4
20.10
NA
96.00%
0.010
100.00%
33.33
100.00
96.97 100.00 100.00
89.00
93.00
NA
NA
NA
NA
0.0006
NR
0.000
100.00%
Nil
Nil
Nil
100.00 100.00
93.00
100.00
TATA
100.00
0.17
100.00
Nil
2.70
NA
NA
0.000
100.00%
NIL
NIL
NIL
100.00 100.00
86.00
90.00
BSNL
JHARKH
AND
BSNL
100.00
9.70
87.79
1765
7.47
NR
70.31%
0.000
100.00%
100.00
97.14
94.01
NR
NR
NR
NR
97.59
4.70
90.36
15
8.16
NR
53.70%
0.060
100.00%
96.00
98.71
97.42
NR
NR
NR
NR
BSNL
NR
9.30
65.56
Nil
7.60
NR
50.46%
0.000
100.00%
NIL
95.05
88.79
NR
NR
NR
NR
BSNL
97.69
8.00
86.03
7757
15.45
NR
70.03%
0.000
100.00%
89.00
99.91
96.98 100.00 100.00
87.26
100.00
100.00
4.00
93.00
117
7.00
0.0000
83.00%
0.500
100.00%
97.00
100.00
100.00 100.00 100.00
97.00
98.00
TATA
100.00
RELIANC
100.00
E
0.00
100.00
Nil
11.80
NA
97.27%
0.000
100.00%
NIL
NIL
100.00 100.00 100.00
93.00
96.00
1.07
97.96
1
1.57
0.0000
NR
0.017
100.00%
100.00
98.00
98.45 100.00 100.00
93.00
100.00
4.00
98.00
46
6.00
0.0000
94.00%
0.010
83.00%
98.00
100.00
99.00 100.00 100.00
88.00
92.00
2.51
98.46
1
4.42
0.0000
NR
0.039
100.00%
100.00
98.68
97.05 100.00 100.00
93.00
100.00
0.00
Nil
Nil
0.00
NA
96.00%
0.000
100.00%
100.00
100.00
98.59 100.00 100.00
92.00
100.00
15
16
17
18
19
20
21
HP
J&K
KERALA
BHARTI
BHARTI 100.00
RELIANC
KOLKAT E
65.32
A
TATA
100.00
BSNL
97.24
4.70
87.53
4082
11.50
NR
57.91%
0.080
100.00%
97.00
100.00
99.55 100.00 100.00
88.64
100.00
TATA
92.73
2.33
96.74
NR
5.74
0.0000
58.00%
0.271
100.00%
98.53
100.00
98.02 100.00 100.00
76.69
86.58
2.60
95.00
875
7.70
0.0040
63.00%
0.220
99.00%
98.00
100.00
98.00 100.00 100.00
89.00
94.00
0.40
98.99
2
4.30
0.0000
NR
0.027
100.00%
97.27
96.62
97.19 100.00 100.00
93.00
100.00
11.49
87.16
145395
18.00
0.0000
55.71%
0.050
100.00%
87.83
98.88
97.76 100.00 100.00
83.35
83.72
BHARTI 100.00
MUMBAI RELIANC
E
24.76
MTNL
93.98
105
22
NE-I
BSNL
82.83
4.40
93.02
1648
16.13
NR
62.89%
0.040
100.00%
96.00
91.30
23
NE-II
BSNL
100.00
5.30
90.69
2372
11.21
NR
58.10%
0.020
100.00%
100.00
100.00
BSNL
99.63
4.40
93.25
2956
7.47
NR
62.10%
0.040
100.00%
96.00
99.91
0.00
Nil
Nil
0.00
0.0010
97.81%
0.000
100.00%
NIL
100.00
0.03
100.00
NA
1.30
0.0000
NR
0.000
100.00%
Nil
98.75
5.80
93.71
1723
6.59
NR
68.43%
0.000
100.00%
100.00
5.00
98.00
43
6.00
0.0030
97.00%
0.050
TATA
100.00 0.08
RELIANC
E
97.01 11.45
55.56
Nil
16.40
NA
99.97%
99.98
2
0.53
0.0000
BSNL
24
100.00
ORISSA TATA
RELIANC
E
0.00
BSNL
25
UP-E
BHARTI
100.00
100.00
93.00
96.67
100.00
100.00
100.00 100.00
92.00
100.00
Nil
100.00 100.00 100.00
93.00
100.00
98.00
98.83
99.99 100.00 100.00
100.00
100.00
100.00%
100.00
100.00
99.00 100.00 100.00
88.00
92.00
0.000
100.00%
NIL
100.00
69.23 100.00 100.00
86.00
90.00
NR
0.069
100.00%
100.00
99.09
99.24 100.00 100.00
93.00
100.00
100.00 86.17
90.53
99.85 100.00 100.00
NIL
94.16
7.30
89.73
979
7.30
NR
61.70%
0.030
100.00%
97.00
96.82
99.15 100.00 100.00
94.88
98.44
100.00
5.00
99.00
25
5.00
0.0020
95.00%
0.100
100.00%
99.00
100.00
99.00 100.00 100.00
88.00
92.00
TATA
100.00
RELIANC
E
47.72
0.00
Nil
Nil
0.00
NA
98.70%
0.000
100.00%
NIL
NIL
18.18 100.00 100.00
83.00
88.00
NA
NA
NR
NA
0.0000
NR
NA
100.00%
Nil
Nil
100.00 100.00 100.00
93.00
100.00
6.40
96.49
3
8.26
NR
72.44%
0.000
100.00%
95.00
99.15
301
8.98
NR
65.31%
0.020
100.00%
99.00
42.37
NR
2.02
0.0000
NR
0.000
100.00%
Nil
100.00
BHARTI
26
UP-W
27
UTTARA
NCHAL BSNL
28
97.81 100.00 100.00
96.93
BSNL
100.00 5.80
78.89
WEST
BENGAL RELIANC
E
81.23
0.29
100.00
Operator not meeting the prescribed
benchmark
NR = Data Not Reported
106
NA = Not Applicable
97.30
37.90
50.53
63.10
82.43
100.00 94.00
96.00
NR
NR
93.00
100.00
Nil
100.00 100.00
Annexure L (Chapter Five/Sub Para 5.4)
Quality of Service Performance for Wireless Services
Performance of QoS Parameters for Cellular Mobile Services as reported by CMSPs for the quarter ending September, 2008
Parameters
(i)
Name of
Sl.
Licensees &
No.
Service area
Accumu
lated
down
time of
commu
nity
isolation
<24 hrs
(ii)
(A) Network Performance
(iii)
(iv)
(v)
Call Set-up Service
Success
Access
Rate (within Delay
licensees
own
network)
>95%
Between 9
to 20
seconds
depending
upon
number of
paging
attempts
(Average of
100 calls =
<15 sec)
Blocked Call Call
Rate
Drop
(Averaged over Rate
the quarter)
SDCCH TCH
/ Paging Congest
Channel ion <2%
Congest
ion <1%
(vi)
(B) Customer help lines
(i)
(vii)
%age of
cells
having
more
than 3%
TCH
Drop
%age of
connection
s with good
voice
quality
I Billing Complaints
(i)
(ii)
Response time to the customer for assistance
Complai
nts per
100 bills
issued
Benchmarks
>95%
(I) %age of (I) %age of (I) %age of (I) %age of <0.1%
calls
calls
calls
calls
answered
answered answered by answered by
(electronicall (electronicall operator
operator
y)
y)
(voice to
(voice to
within 20
within 40
voice);
voice);
seconds = seconds =
within 60
within 90
80%,
95%
seconds=80 seconds =
%,
95%,
<3%
% of
complaint
s
resolved
within 4
weeks
Period of all
refunds/
payment due to
customers from
the date of
resolution of
complaints as
in (ii) above
100%
<4 weeks
‘A’ Circle
I
Maharashtra
1
Vodafone Essar
2
IDEA Cellular
3
BSNL
Bharti Airtel
Limited
4
1.17
99.80%
13.20
0.46%
1.31%
1.16%
4.93%
97.27%
100.00%
100.00%
100.00%
100.00% 0.030% 100.00%
15 days
21.10
98.23%
12.13
0.88%
0.99%
1.45%
12.19%
97.46%
100.00%
100.00%
99.00%
99.00% 0.028% 100.00%
30 days
0.00
97.00%
10.00
0.86%
2.53%
2.13%
25.38%
96.00%
100.00%
100.00%
83.00%
95.00% 0.090% 100.00%
30 days
18.00
95.73%
10.00
0.93%
1.81%
1.66%
##
96.49%
100.00%
NA
89.20%
95.87% 0.040% 100.00%
30 days
107
5
6
Reliance Comm
Tata
Teleservices
ii
Gujarat
7
Vodafone Essar
8
IDEA Cellular
0.50
99.29%
4.02
0.00%
0.42%
1.01%
NR
99.56%
98.14%
98.14%
92.62%
95.44% 0.080% 100.00%
30 days
4.46
97.93%
10.00
0.00%
0.57%
0.84%
3.26%
96.59%
100.00%
100.00%
80.33%
84.99% 0.110% 100.00%
30 days
19.17
98.91%
13.47
0.38%
0.44%
1.06%
4.64%
98.00%
100.00%
100.00%
99.30%
100.00% 0.060% 100.00%
15 days
2.32
99.16%
13.10
0.89%
0.41%
1.81%
25.31%
95.66%
100.00%
100.00%
75.00%
90.00% 0.140% 100.00%
30 days
0.00
99.36%
2.00
0.46%
1.52%
2.08%
27.43%
95.33%
100.00%
100.00%
83.00%
96.00% 0.030% 100.00%
30 days
18.30
96.13%
10.76
0.96%
1.23%
1.77%
##
96.07%
100.00%
NA
88.48%
95.27% 0.000% 100.00%
30 days
0.44
99.37%
3.83
0.00%
0.43%
0.88%
NR
99.45%
98.14%
98.14%
95.86%
97.79% 0.080% 100.00%
30 days
0.00
98.69%
5.09
0.00%
0.04%
0.51%
0.97%
98.68%
100.00%
100.00%
96.00%
98.00% 0.070% 100.00%
30 days
13 IDEA Cellular
Bharti Airtel
14 Limited
23.16
99.84%
7.00
0.47%
0.63%
1.48%
12.19%
96.70%
100.00%
100.00%
90.00%
98.00% 0.020% 100.00%
30 days
22.70
96.74%
5.02
0.59%
1.60%
1.20%
##
99.02%
100.00%
NA
92.77%
97.63% 0.010% 100.00%
30 days
15 BSNL
20.00
98.61%
7.00
0.62%
2.89%
1.84%
9.49%
97.50%
100.00%
100.00%
74.00%
82.00% 0.000% 100.00%
NIL
16 Vodafone Essar
18.03
98.42%
9.00
0.10%
0.13%
1.12%
8.03%
98.00%
100.00%
100.00%
87.00%
100.00% 0.070% 100.00%
15 days
17 Reliance Comm
Tata
18 Teleservices
0.46
99.09%
3.67
0.00%
0.32%
0.67%
NR
99.53%
98.14%
98.14%
78.05%
82.41% 0.090% 100.00%
30 days
NIL
98.67%
5.90
0.00%
0.07%
0.41%
0.10%
98.57%
100.00%
100.00%
94.00%
96.00% 0.010% 100.00%
30 days
9
BSNL
Bharti Airtel
10 Limited
11 Reliance Comm
Tata
12 Teleservices
Andhra
iii Pradesh
iv
Karnataka
Bharti Airtel
19 Limited
18.30
94.61%
4.66
2.18%
4.39%
1.97%
##
87.18%
100.00%
NA
95.20%
98.50% 0.000% 100.00%
30 days
20 Spice Comm.
23.28
98.22%
8.20
0.36%
1.21%
1.14%
NR
96.66%
NA
NA
75.00%
100.00% 0.010% 100.00%
30 days
21 BSNL
8.00
97.45%
11.00
0.56%
1.99%
1.23%
20.13%
97.23%
100.00%
100.00%
88.00%
92.00% 0.080% 100.00%
NIL
22 Vodafone Essar
23 Reliance Comm
24 Tata
Teleservices
v Tamil Nadu
22.96
99.88%
10.20
0.11%
1.38%
1.11%
0.04%
97.60%
98.00%
100.00%
98.30%
99.30% 0.080% 100.00%
15 days
0.63
99.25%
3.97
0.00%
0.48%
0.73%
NR
99.49%
98.14%
98.14%
92.19%
94.63% 0.090% 100.00%
30 days
0.00
99.25%
5.40
0.00%
0.00%
0.70%
1.63%
98.43%
100.00%
100.00%
96.00%
98.00% 0.030% 100.00%
30 days
25 Vodafone Essar
19.34
99.21%
14.56
0.29%
1.82%
1.53%
1.72%
99.15%
100.00%
100.00%
96.00%
100.00% 0.070% 100.00%
15 days
108
26 Aircel
12.11
98.46%
11.13
0.07%
1.79%
0.69%
NR
97.16%
100.00%
100.00%
99.80%
100.00% 0.040% 100.00%
30 days
0.00
96.15%
10.00
0.50%
1.40%
1.13%
6.90%
97.40%
100.00%
100.00%
87.00%
96.00% 0.000% 100.00%
NIL
11.80
96.80%
12.85
0.75%
0.72%
1.23%
##
93.48%
100.00%
NA
87.91%
92.05% 0.000% 100.00%
30 days
0.33
99.21%
4.62
0.00%
0.53%
0.83%
NR
99.37%
98.14%
98.14%
95.73%
97.51% 0.080% 100.00%
30 days
0.00
99.77%
5.47
0.00%
0.29%
0.84%
0.93%
98.33%
100.00%
100.00%
99.00%
100.00% 0.020% 100.00%
30 days
31 IDEA Cellular
22.43
99.50%
12.73
0.49%
0.75%
1.48%
8.10%
99.33%
92.00%
97.00%
82.00%
96.00% 0.073% 100.00%
30 days
32 Vodafone Essar
11.00
98.03%
14.25
0.12%
0.82%
1.06%
0.03%
98.79%
100.00%
100.00%
91.30%
100.00% 0.040% 100.00%
15 days
0.00
95.60%
5.00
0.27%
2.60%
1.39%
1.49%
98.10%
100.00%
100.00%
88.00%
93.00% 0.000% 100.00%
30 days
18.20
98.80%
9.46
0.22%
0.18%
1.12%
##
97.25%
100.00%
NA
82.87%
92.18% 0.040% 100.00%
30 days
27 BSNL
Bharti Airtel
28 Limited
29 Reliance Comm
Tata
30 Teleservices
B’ Circle
vi
Kerala
33 BSNL
Bharti Airtel
34 Limited
Tata
35 Teleservices
0.00
99.25%
5.40
0.00%
0.00%
0.70%
0.00%
98.43%
100.00%
100.00%
95.00%
97.00% 0.020% 100.00%
30 days
0.18
99.26%
4.91
0.00%
0.58%
0.85%
NR
99.48%
98.14%
98.14%
95.16%
97.87% 0.090% 100.00%
30 days
37 Spice Comm.
10.63
96.88%
9.20
0.04%
0.25%
0.68%
2.48%
97.62%
NR#
NR#
NR#
NR# 0.010% 100.00%
30 days
38 HFCL – CDMA
Bharti Airtel
39 Limited
15.30
99.22%
13.00
0.00%
0.01%
0.74%
98.13%
100.00%
100.00%
96.00%
97.00% 0.060%
NR
30 days
17.75
98.14%
14.50
0.27%
0.68%
1.44%
##
95.37%
100.00%
NA
91.49%
97.55% 0.010% 100.00%
30 days
40 Vodafone Essar
9.14
99.35%
10.00
0.03%
0.01%
1.19%
0.06%
98.01%
97.60%
97.60%
88.30%
95.60% 0.020% 100.00%
15 days
41 BSNL
1.00
96.80%
4.00
0.98%
2.01%
1.42%
28.80%
95.00%
83.00%
96.00%
85.00%
97.00% 0.000% 100.00%
NIL
42 Reliance Comm
Tata
43 Teleservices
0.34
99.36%
4.07
0.00%
0.59%
0.78%
NR
99.32%
98.14%
98.14%
92.28%
92.59% 0.090% 100.00%
30 days
0.00
98.70%
5.35
0.00%
0.00%
0.33%
0.69%
98.65%
100.00%
100.00%
95.00%
97.00% 0.040% 100.00%
30 days
17.40
99.74%
10.21
0.39%
0.87%
1.57%
23.71%
96.67%
100.00%
100.00%
94.00%
97.00% 0.050% 100.00%
30 days
45 Vodafone Essar
2.20
99.92%
12.50
0.34%
0.19%
1.39%
0.05%
95.98%
100.00%
100.00%
96.60%
98.60% 0.080% 100.00%
15 days
46 BSNL
Bharti Airtel
47 Limited
6.00
95.20%
7.00
0.80%
1.80%
2.90%
63.00%
95.70%
100.00%
100.00%
80.00%
95.00% 0.010% 100.00%
30 days
22.28
97.95%
10.22
0.47%
0.69%
1.18%
##
95.86%
100.00%
NA
94.44%
96.59% 0.000% 100.00%
30 days
0.00
99.08%
3.80
0.00%
0.43%
1.41%
NR
99.44%
98.14%
98.14%
80.99%
83.18% 0.090% 100.00%
30 days
36 Reliance Comm
vii Punjab
viii Haryana
44 IDEA Cellular
48 Reliance Comm
109
Tata
49 Teleservices
ix
0.00
98.39%
5.22
0.00%
0.28%
0.31%
1.54%
98.97%
100.00%
100.00%
97.00%
98.00% 0.120% 100.00%
30 days
UP – W
50 Vodafone Essar
51 IDEA Cellular
52 BSNL
Bharti Airtel
53 Limited
54 Reliance Comm
Tata
55 Teleservices
UP –E
Bharti Airtel
56 Limited
0.00
99.85%
9.00
0.93%
1.92%
1.86%
0.18%
95.21%
100.00%
100.00%
97.60%
99.00% 0.030% 100.00%
15 days
18.70
99.52%
10.75
0.39%
1.64%
1.54%
9.90%
97.70%
100.00%
NA
85.00%
92.00% 0.020% 100.00%
30 days
0.00
99.00%
14.00
0.51%
1.62%
2.93%
0.18%
99.00%
99.00%
100.00%
80.00%
95.00% 0.000% 100.00%
1 day
21.47
96.02%
9.35
0.96%
1.15%
1.24%
##
99.41%
100.00%
NA
91.72%
93.60% 0.020% 100.00%
30 days
0.23
99.09%
3.47
0.00%
0.31%
0.93%
NR
99.73%
98.14%
98.14%
94.19%
96.64% 0.090% 100.00%
30 days
0.00
98.38%
5.38
0.00%
0.43%
0.84%
0.74%
98.40%
100.00%
100.00%
97.00%
99.00% 0.020% 100.00%
30 days
21.07
95.51%
14.05
0.94%
1.92%
1.83%
##
99.00%
100.00%
NA
76.64%
85.15% 0.050% 100.00%
30 days
0.00
96.90%
9.00
0.61%
1.82%
2.06%
0.03%
95.50%
99.60%
99.60%
96.66%
99.30% 0.000% 100.00%
15 days
20.52
98.73%
11.20
0.39%
1.02%
1.23%
11.81%
96.85%
100.00%
100.00%
90.00%
96.00% 0.027% 100.00%
30 days
x
57 Vodafone Essar
58 IDEA Cellular
59 BSNL
4.00
96.80%
10.00
0.80%
1.85%
2.80%
6.23%
96.20%
90.00%
95.00%
82.00%
94.00% 0.080% 100.00%
30 days
60 Reliance Comm
Tata
61 Teleservices
0.60
99.04%
3.95
0.00%
0.34%
0.99%
NR
99.47%
98.14%
98.14%
78.53%
82.58% 0.090% 100.00%
30 days
0.00
98.53%
5.77
0.01%
0.10%
0.86%
1.25%
98.26%
100.00%
100.00%
98.00%
99.00% 0.020% 100.00%
30 days
62 Vodafone Essar
20.50
97.81%
9.46
0.34%
0.24%
1.17%
0.08%
96.10%
100.00%
100.00%
99.00%
100.00% 0.000% 100.00%
15 days
63 BSNL
23.00
97.70%
7.00
0.21%
1.20%
2.20%
23.04%
97.50%
99.00%
100.00%
76.00%
91.00% 0.080% 100.00%
30 days
64 IDEA Cellular
Bharti Airtel
65 Limited
19.53
99.04%
8.78
0.51%
0.53%
1.69%
22.97%
97.16%
NA
NA
90.00%
92.00% 0.080% 100.00%
30 days
22.42
93.05%
12.58
2.50%
2.83%
1.84%
##
97.82%
100.00%
NA
89.65%
94.87% 0.000% 100.00%
30 days
0.75
99.31%
3.67
0.00%
0.31%
1.02%
NR
99.62%
98.14%
98.14%
91.11%
94.71% 0.080% 100.00%
30 days
0.00
98.11%
5.69
0.00%
0.11%
0.98%
0.91%
99.38%
100.00%
100.00%
97.00%
99.00% 0.030% 100.00%
30 days
17.30
98.68%
NR
0.00%
0.06%
0.47%
1.65%
99.53%
NR**
NR**
92.66%
NA 0.090% 100.00%
30 days
xi
Rajasthan
66 Reliance Comm
Tata
67 Teleservices
Shyam Telelink
68 Ltd
Madhya
xii Pradesh
110
69 IDEA Cellular
Reliance
70 Telecom
22.59
98.34%
22.65%
96.20%
100.00%
100.00%
94.00%
95.00% 0.020% 100.00%
23.03
100.00%
4.00
97.60%
1.38%
NR
95.90%
1.67%
10.49%
97.38%
100.00%
NA
92.00%
100.00% 0.010% 100.00%
1 day
100.00%
100.00%
83.00%
95.00% 0.000% 100.00%
21 days
22.20
97.95%
11.65
0.34%
1.05%
0.48
99.24%
4.09
0.00%
0.47%
1.16%
##
98.70%
100.00%
NA
1.74%
NR
99.46%
98.14%
98.14%
91.26%
94.77% 0.000% 100.00%
30 days
97.93%
98.96% 0.080% 100.00%
30 days
0.00
98.05%
5.89
0.00%
0.00%
0.90%
0.00%
98.34%
100.00%
100.00%
98.00%
99.00% 0.020% 100.00%
30 days
0.00
94.98%
9.56
3.02%
3.07%
2.09%
##
96.15%
100.00%
NA
86.86%
91.65% 0.000% 100.00%
30 days
23.23
99.00%
7.85
0.60%
1.82%
1.45%
NR
97.48%
100.00%
NA
87.23%
90.96% 0.000%
NA
Immediate
77 BSNL
Tata
78 Teleservices
0.00
97.80%
10.00
0.72%
1.48%
2.10%
10.50%
97.80%
85.00%
95.00%
96.00%
97.00% 0.070% 100.00%
2 days
0.00
98.57%
4.86
0.00%
0.05%
0.88%
0.85%
98.42%
100.00%
100.00%
96.00%
99.00% 0.020% 100.00%
30 days
79 Reliance Comm
0.56
80 Vodafone Essar
0.00
98.87%
4.02
0.00%
0.42%
99.96%
14.20
0.74%
1.55%
1.46%
NR
99.33%
98.14%
98.14%
67.28%
78.36% 0.080% 100.00%
30 days
1.54%
2.25%
96.93%
100.00%
100.00%
91.33%
95.66% 0.060% 100.00%
15 days
81 Dishnet
0.00
98.65%
9.00
0.97%
0.94%
0.61%
44.58%
96.71%
100.00%
100.00%
98.58%
98.58% 0.000% 100.00%
30 days
17.05
97.94%
10.57
0.51%
0.65%
1.61%
##
97.00%
100.00%
NA
93.52%
99.31% 0.000% 100.00%
30 days
0.00
99.59%
12.40
0.15%
0.19%
1.44%
21.55%
96.45%
NA
NA
88.00%
90.00% 0.000%
NA
30 days
23.35
99.00%
6.52
0.43%
1.90%
1.24%
NR
96.42%
100.00%
NA
73.60%
100.00% 0.000%
NA
NA
85 BSNL
2.00
95.30%
5.00
0.90%
1.90%
2.90%
34.00%
95.40%
100.00%
100.00%
80.00%
95.00% 0.000% 100.00%
1 day
86 Reliance Comm
Tata
87 Teleservices
0.00
99.29%
3.95
0.00%
0.82%
0.93%
NR
99.36%
98.14%
98.14%
92.28%
92.59% 0.080% 100.00%
30 days
0.00
98.39%
5.78
0.00%
0.09%
0.59%
1.33%
98.66%
100.00%
100.00%
96.00%
98.00% 0.020% 100.00%
30 days
88 Dishnet
0.00
99.11%
9.00
0.99%
0.98%
0.67%
33.62%
98.30%
100.00%
100.00%
98.40%
98.40%
30 days
71 BSNL
Bharti Airtel
72 Limited
73 Reliance Comm
Tata
74 Teleservices
xiii West Bengal
Bharti Airtel
75 Limited
Reliance
76 Telecom
C' Circle
Himachal
xiv Pradesh
Bharti Airtel
82 Limited
83 IDEA Cellular
Reliance
84 Telecom
7.86
0.92%
0.97%
2.29%
7.25
0.20%
1.21%
10.00
0.70%
2.58%
xv Bihar
111
NA 100.00%
30 days
Reliance
89 Telecom
18.60
90 BSNL
97.00%
9.51
21.00
98.20%
11.00
0.40%
0.71
98.79%
4.77
0.00%
18.72
95.33%
12.30
7.65%
0.00
98.78%
5.73
94 Dishnet
0.00
97.74%
9.00
xvi Orissa
Reliance
95 Telecom
91 Reliance Comm
Bharti Airtel
92 Limited
Tata
93 Teleservices
0.96%
1.73%
1.57%
NR
95.99%
NA
NA
96.00%
96.00% 0.000% 100.00%
1.10%
1.20%
12.47%
98.90%
89.00%
98.00%
87.00%
98.00% 0.000% 100.00%
30 days
0.43%
1.50%
NR
99.41%
98.14%
98.14%
44.33%
51.55% 0.090% 100.00%
30 days
5.58%
2.30%
##
99.73%
100.00%
NA
96.57%
96.12% 0.000% 100.00%
30 days
0.00%
0.09%
0.92%
0.00%
98.58%
100.00%
100.00%
98.00%
99.00% 0.010% 100.00%
30 days
0.94%
0.87%
0.71%
33.43%
97.52%
100.00%
100.00%
98.28%
98.28%
NA
NA
NIL
NA
23.17
99.17%
6.89
0.54%
1.53%
1.34%
NR
98.32%
NA
NA
96.00%
100.00% 0.000% 100.00%
NA
96 BSNL
Bharti Airtel
97 Limited
4.00
98.00%
12.00
0.97%
1.20%
1.25%
14.27%
98.00%
83.00%
97.00%
83.00%
97.00% 0.030% 100.00%
NIL
0.00
96.60%
8.00
0.57%
1.37%
1.90%
##
99.02%
100.00%
NA
73.72%
79.13% 0.000% 100.00%
30 days
98 Reliance Comm
Tata
99 Teleservices
0.63
99.44%
3.97
0.00%
0.26%
1.11%
NR
99.69%
98.14%
98.14%
97.93%
98.96% 0.070% 100.00%
30 days
0.00
98.79%
5.63
0.00%
0.29%
0.97%
1.90%
98.69%
100.00%
100.00%
97.00%
99.00% 0.010% 100.00%
30 days
100 Dishnet
0.00
98.71%
9.00
0.99%
0.98%
0.70%
33.30%
97.02%
100.00%
100.00%
98.86%
98.86% 0.050% 100.00%
30 days
101 Vodafone Essar
16.15
98.26%
13.00
0.03%
0.01%
1.90%
13.00%
97.05%
100.00%
100.00%
100.00%
100.00% 0.000% 100.00%
15 days
xvii Assam
Bharti Airtel
102 Limited
11.41
95.18%
9.00
2.42%
2.13%
1.70%
##
95.19%
100.00%
NA
73.65%
80.25% 0.000% 100.00%
30 days
3.00
95.32%
11.00
0.95%
1.85%
1.41%
10.50%
96.50%
96.00%
98.00%
83.00%
93.00% 0.030% 100.00%
30 days
103 BSNL
Reliance
104 Telecom
22.49
97.70%
7.48
0.91%
1.86%
2.20%
NR
94.60%
NA
NA
85.89%
95.17% 0.070% 100.00%
NA
105 Dishnet
0.00
98.89%
9.00
0.88%
0.82%
0.74%
30.15%
96.89%
100.00%
100.00%
98.03%
98.03% 0.000% 100.00%
NIL
106 Vodafone Essar
8.04
98.95%
7.46
0.02%
0.00%
1.69%
97.30%
100.00%
100.00%
100.00%
0.00
96.00%
14.00
1.10%
2.50%
2.60%
31.10%
96.00%
82.00%
96.00%
13.23
94.65%
4.80
1.62%
1.81%
1.95%
##
95.30%
100.00%
0.00
97.99%
9.00
0.94%
0.95%
0.65%
33.79%
97.41%
100.00%
100.00%
NA
NA
NA
91.00%
95.00% 0.000% 100.00%
21 days
NA
91.33%
98.22% 0.010% 100.00%
30 days
100.00%
95.69%
95.69% 0.000% 100.00%
30 days
xviii J & K
107 BSNL
Bharti Airtel
108 Limited
109 Dishnet
112
xix NE
110 BSNL
Bharti Airtel
111 Limited
Reliance
112 Telecom
0.00
98.22%
16.00
0.92%
1.32%
2.24%
6.30%
97.33%
90.00%
95.00%
95.00%
92.00% 0.050% 100.00%
30 days
14.54
90.00%
9.00
3.36%
5.15%
2.45%
##
95.00%
100.00%
NA
84.70%
89.50% 0.000% 100.00%
30 days
16.23
97.33%
7.43
0.73%
1.87%
1.82%
NR
95.29%
NA
NA
90.00%
100.00% 0.090% 100.00%
NA
113 Dishnet
0.00
98.60%
9.00
0.85%
0.74%
0.62%
39.53%
95.96%
100.00%
100.00%
98.73%
98.73% 0.000% 100.00%
NIL
114 Vodafone Essar
0.00
98.71%
6.03
0.17%
0.00%
1.44%
98.76%
100.00%
100.00%
100.00%
0.00
98.47%
8.37
0.27%
0.30%
1.12%
##
95.94%
100.00%
NA
116 Vodafone Essar
MTNL – GSM
117 (i)
MTNL – CDMA
117 (ii)
0.00
98.41%
7.64
0.48%
0.28%
1.03%
2.86%
97.34%
96.30%
0.00
94.35%
11.55
0.18%
3.13%
1.45%
3.44%
NR
99.88%
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
118 IDEA Cellular
Tata
119 Teleservices
0.00
99.81%
9.00
0.14%
0.56%
0.78%
3.30%
98.37%
100.00%
100.00%
92.00%
0.00
98.61%
5.74
0.00%
0.24%
0.74%
0.74%
98.61%
100.00%
100.00%
120 Reliance Comm
0.00
99.24%
4.18
0.00%
0.31%
0.66%
NR
99.60%
98.14%
98.14%
121 BPL Mobile
6.55
99.18%
9.03
0.84%
1.02%
1.55%
4.48%
96.50%
88.99%
NA
122 Vodafone Essar
MTNL – GSM
123 (i)
0.00
95.80%
10.00
0.74%
0.98%
1.45%
0.04%
95.36%
100.00%
0.00
96.63%
9.34
0.38%
1.21%
1.30%
12.05%
96.42%
0.00
97.02%
2.81
0.79%
0.04%
1.21%
100.00%
NA
NA
NA
93.63%
96.96% 0.040% 100.00%
30 days
98.00%
96.00%
98.00% 0.010% 100.00%
15 days
99.97%
83.64%
92.00% 0.060% 100.00%
30 days
METRO
xx Delhi
Bharti Airtel
115 Limited
NR
NR
98.00% 0.051% 100.00%
NR
NR
30 days
86.00%
89.00% 0.040% 100.00%
30 days
95.92%
97.75% 0.090% 100.00%
30 days
84.08%
95.01% 0.040% 100.00%
30 days
100.00%
93.00%
96.00% 0.000% 100.00%
15 days
90.00%
98.00%
87.00%
96.00% 0.040% 100.00%
30 days
97.14%
NA
NA
NA
xxi Mumbai
MTNL - CDMA
123 (ii)
Bharti Airtel
124 Limited
125 Reliance Comm
Tata
126 Teleservices
NA
NR
NR
NR
0.00
95.60%
3.40
0.43%
1.11%
1.52%
##
99.60%
100.00%
NA
92.16%
96.01% 0.040% 100.00%
30 days
0.00
99.20%
0.00
0.00%
0.36%
0.85%
NR
99.34%
98.14%
98.14%
91.11%
95.00% 0.090% 100.00%
30 days
0.00
98.28%
9.00
0.00%
0.78%
0.73%
0.18%
96.17%
100.00%
100.00%
89.74%
92.29% 0.030% 100.00%
30 days
xxii Chennai
113
Aircel Cellular
127 Ltd
0.00
96.97%
14.60
0.05%
1.83%
0.53%
NR
95.50%
95.00%
100.00%
89.00%
100.00% 0.100% 100.00%
30 days
128 Vodafone Essar
0.00
99.40%
11.15
0.03%
0.74%
0.95%
0.02%
99.86%
100.00%
100.00%
95.00%
96.00% 0.030% 100.00%
15 days
129 BSNL
0.00
99.10%
8.00
0.10%
0.80%
1.00%
0.03%
100.00%
100.00%
100.00%
95.00%
97.00% 0.000% 100.00%
30 days
130 Reliance Comm
Tata
131 Teleservices
Bharti Airtel
Limited *
0.00
99.31%
4.18
0.00%
0.57%
0.72%
NR
99.30%
98.14%
98.14%
95.53%
97.33% 0.090% 100.00%
30 days
0.00
99.48%
5.48
0.00%
0.04%
0.22%
0.00%
99.20%
100.00%
100.00%
95.00%
97.00% 0.020% 100.00%
30 days
xxiii Kolkata
Bharti Airtel
132 Limited
0.00
97.53%
6.69
0.61%
0.60%
1.20%
##
96.34%
100.00%
NA
86.86%
91.65% 0.010% 100.00%
30 days
133 Vodafone Essar
0.00
99.75%
14.00
0.46%
0.84%
0.78%
1.49%
97.95%
100.00%
100.00%
88.30%
91.00% 0.020% 100.00%
15 days
134 BSNL
Reliance
Telecom
(Reliable
135 Internet. Ser.**)
Tata
136 Teleservices
0.00
98.47%
9.00
0.66%
0.90%
0.78%
5.41%
98.95%
98.00%
99.00%
83.00%
94.00% 0.030% 100.00%
30 days
0.00
98.67%
8.10
0.13%
0.61%
1.37%
96.46%
100.00%
NA
83.63%
87.00% 0.030%
NA
NIL
0.00
98.98%
4.63
0.00%
0.04%
0.93%
1.17%
98.55%
100.00%
100.00%
97.00%
99.00% 0.020% 100.00%
30 days
137 Reliance Comm
0.00
99.06%
4.19
0.00%
0.40%
0.94%
NR
99.45%
98.14%
98.14%
67.28%
78.36% 0.090% 100.00%
30 days
138 Dishnet
0.00
98.41%
9.00 0.02% 0.51% 1.40% 20.24%
97.31%
Service Providers not meeting the benchmarks NR=Data Not Reported
NA = Not Applicable,
* The License of M/s Bharti Airtel Chennai has been merged with Tamilnadu Circle.
100.00%
100.00%
98.84%
98.84%
NA
NA
** The License of M/s Reliable Internet Service has been merged with Reliance Telecom Ltd. Kolkata
NR*
IVR service not provided by MTNL (Mumbai) & Reliance Telecom
Shyam has not reported for B (i)a & b as they do not have a system to measure the % of calls answered by operator (voice to
NR** voice)
NR# Spice has informed that the data is unavailable for this parameter due to the migration of their Call Centre to new ACD platform in last quarter and the reports are being built currently.
##
Bharti Airtel has informed that Data could not be provided this month due to Automation changes in the software program in the Network Management Centre to start reporting this parameter
114
NA
Annexure M (Chapter Five/Sub Para 5.5)
Quality of Service Performance for ISPs
Sr.
No
.
Performance of Internet Service Providers on Quality of Service Parameters
Name of
Dial-up access
the Service
Service
GOS on
Provider
Service Accessibility
Activatio
the link
Time to
Probability of accessing
ISP
n time
connect
Access
the ISP node (%)
node
ing to
unavail
PSTN
1st
2nd
3rd
ability
node to
Attem Attemp Attemp
in a
ISP
pt
t
t
month
Mean
time to
Restore
of faults
resulting
as per
subscribe
r
complain
ts
6 hrs
30 Sec
80.00
%
90.00%
99.00%
30 Min
1 in
100
3 days
0-4 hrs
15-30 Sec
90.00%
95.00%
100.00%
Nil
1.100
4 hrs
Online
30 Sec
99.73%
99.99%
_
Nil
0.01
5 Min
Immediate
26 Sec
100.00%
_
Nil
0.005
15 Min
Online
30-35 Sec
99.80%
100.00%
100.00%
<0.01
<0.01
5.02 hrs
RELIANCE
COMM.
INFRASTRUCT
URE LTD
SIFY LTD.
Online
<25 Sec
98.00%
100.00%
_
_
_
<8 hrs
3 Min
30 Sec
90.00%
95.00%
99.00%
20 Min
0.005
4 hrs
6
TATA
COMMUNI
CATIONS
2-4 hrs
30Sec
80
90%
99%
75Min
10-15Min
7
DATA INFOSYS
LTD.
2-3 Min
20-25 Sec
95.00%
97.00%
99.00%
30 Min
(Data Not
provided
by BSO)
approx
>1%
0.01
8
YOU
TELECOM
INDIA PVT.
LTD.
ASIANET
SATELITE
COMMUNICATI
ONS
HFCL INFOTEL
LTD.
HCL INFINET
LTD.
TATA
TELESERVICE
S (MH)*
2 Min
20 Sec
98.00%
99.00%
100.00%
Nil
34 hrs
Immediate
10 Sec
98.00%
99.00%
100.00%
<30Min.
Data Not
provided
by M/s
BSNL
0.002
NA
30Sec
98%
99%
100%
NA
0.005
3.46hrs
4 Min
8-24 Sec
99.40%
99.20%
99.10%
24 Min
0.01
17-19 hrs
-
20Sec
99.00%
100.00%
Nil
NA
0.001
1 hrs
5 Min
20 Sec
98.50%
99.50%
99.99%
15 Min
0.01
1.5 hrs
1
2
3
4
5
9
10
11
12
13
BHARAT
SANCHAR
NIGAM LTD.
MAHANAGAR
TELEPHONE
NIGAM LTD,
Delhi
MAHANAGAR
TELEPHONE
NIGAM LTD,
Mumbai
BHARTI
AIRTEL LTD.
SHYAM
INTERNET
SERVICES
LTD.
* NA = Service Providers have not provided the data
Not meeting the parameters.
115
15 Min
18. 47
hrs
Annexure N (Chapter Five/Sub Para 5.14)
Quality of Service Performance for Broadband Service Providers
Quality of Service of Broadband Service Providers for Quarter Ending September, 2008
Service
Operat Service
ors
Provision
ing
%age of
connectio
ns
provided
within 15
days of
registrati
on of
demand
Sl.
No.
1.2
100%
1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
Faults Repair
Billing Performance
%age
of
% of
% of
billing
%age
faults
faults
compla
repaired
of
repaired Rent
ints
bills
by next
within 3 Rebate
resolve
working
disput
working
d
ed
day
day
within
(>90%)
4
weeks
2.2
>90%
2.3
>99%
2.4
3.3
in nos. <2%
3.4
Response Time to
the Customer for
assistance
Packet
Loss
Bandwidth utilisation/throughput
No. of
Upstrea
m links
No. of
for
Intra
Internati
network
onal
links
connectiv
having
ity
Bandwidth
having
utilisation
bandwidt
>90%
h
during
utilisatio
peak
n >90%
hours
during
(TCBH)
peak
hours
(TCBH)
%
Internat
ional
bandwid
th
utilizati
on
during
peak
hours
(TCBH)
(Enclose
MRTG)
<90%
Broadba
nd
Connect
ion
Speed
availabl
e
(downlo
ad) from
ISP
node to
user
Service
availabil
ity
/uptime
(for all
users)
in %age
Packet
loss (for
wired
broadba
nd
access)
in %age
Network latency (for wired
broadband access)
User
refere
nce
point
User
at ISP
refere
Gatew
nce
ay
point
node
at
to
POP/I
Intern
SP
ationa
Gatew
l
ay
neare
node
st
to
NAP
IGSP/
port
NIXI
abroa
d
(terre
strial)
%age of
cases to
whom
refund of
deposits
is made
within 60
days of
closures
%age of
calls
answer
ed by
operato
r (Voice
to
voice)
within
60 sec
%age of
calls
answered
by
operator
(Voice to
voice)
within 90
sec
3.5
4.2
4.3
5.2
5.4
5.7
5.8
6.3
7.0
>80%
0
0
<90%
>80%
>98%
<1%
86.60%
91.30%
0
78.30% 89.70% 99.60%
0.10%
63
273.7
0
100.00% 86.30%
96.40%
0
78.30% 94.40% 99.80%
0.10%
63
273.7
0
95.00%
96.00%
0
78.30% 87.00%
100.00
%
0.10%
63
273.7
0
100.00% 78.40%
90.80%
0
78.30% 88.90% 98.70%
0.10%
63
273.7
0
100%
100% within 60 >60%
days
8.1
8.2
<120
<350 ms
ms
User
reference
point at ISP
Gateway
node to
International
nearest NAP
port abroad
(satellite)
8.3
<800 ms
BSNL
Andhra
Pradesh
Assam
Bihar
88.90%
96.10% 99.70%
0
0.10%
99.80%
94.30% 99.50%
0
0.00%
97.80%
96.90% 93.70%
0
0.10%
113
0.30%
0
0.00%
100.00% 94.60% 99.80%
47
0.20%
100.00% 96.20% 99.90%
3
0.10%
Chhatti
99.30% 94.50% 99.50%
sgarh
Chennai
100.00% 89.30% 100.00%
Gujrat
Haryan
a
98.30
%
100.00
%
72.00
%
100.00
%
100.00
%
100.00
%
96.30
%
99.90%
73.20%
2
100.00% 99.40% 100.00%
0
78.30% 86.40% 99.90%
0.10%
63
273.7
0
100.00% 78.70%
91.40%
0
78.30% 89.20% 99.90%
0.10%
63
273.7
0
95.10%
0
78.30% 89.20% 99.30%
0.10%
63
273.7
0
96.30%
87.00%
116
Himach
al
Pradesh
Jammu
&
1.9
Kashmi
r
Jharkh
1.10
and
Karnata
1.11
ka
Kerala
1.12
1.8
1.13
Kolkata
99.40%
94.60% 99.90%
0
0.00%
100.00
100.00% 76.90%
%
92.20%
0
78.30% 85.80% 99.40%
0.10%
63
273.7
0
84.20%
95.50% 99.90%
1
0.40%
100.00
100.00% 74.80%
%
91.50%
0
78.30% 89.20% 96.50%
0.10%
63
273.7
0
99.50%
92.10% 98.90%
0
0.00%
100.00% 86.70%
95.30%
0
78.30% 84.40% 99.40%
0.10%
63
273.7
0
68.20%
96.00% 99.50%
515
0.30%
100.00% 87.00%
95.90%
0
78.30% 90.70% 99.80%
0.10%
63
273.7
0
98.40%
94.80% 99.60%
1
0.70%
100.00% 79.50%
91.80%
0
78.30% 88.00% 99.60%
0.10%
63
273.7
0
64.60%
48.20% 74.40%
0
0.40%
0
78.30% 87.20% 99.70%
0.10%
63
273.7
0
8
0.20%
0
78.30% 87.20% 99.40%
0.10%
63
273.7
0
0
0.30%
0
78.30% 92.00% 99.60%
0.10%
63
273.7
0
5
0.00%
0
0.00%
3
0.20%
0
0.10%
0
0.10%
0
0.10%
4
1.00%
61
0.30%
20
0.00%
7
0.20%
0
0.00%
0.09%
Mahara
88.60% 93.50% 98.20%
shtra
Madhya
100.00% 96.40% 100.00%
1.15
Pradesh
North
1.16
89.40% 89.70% 83.70%
East I
North
1.17
100.00% 92.70% 100.00%
East II
Orissa
1.18
91.70% 94.50% 99.10%
1.14
1.19
1.20
1.21
1.22
1.23
1.24
1.25
1.26
2
2.1
2.2
3
3.1
Punjab
99.60%
93.60% 99.80%
Rajasth
100.00% 96.90% 99.80%
an
Tamil
81.80% 92.20% 95.30%
Nadu
UP100.00% 95.50% 100.00%
East
UP88.10% 92.30% 97.20%
West
Uttaran
69.50% 97.50% 100.00%
chal
West
93.30% 96.00% 97.60%
Bengal
A&N
100.00% 90.70% 99.80%
100.00
%
99.70
%
100.00
%
74.00
%
100.00
%
100.00
%
100.00
%
100.00
%
96.20
%
100.00
%
99.90
%
100.00
%
100.00
%
87.50
%
100.00
%
100.00
%
100.00
%
87.00%
87.70% 100.00%
100.00% 83.70%
94.80%
100.00% 89.60% 100.00%
100.00% 89.70%
98.30%
0
78.30% 86.60% 94.10%
0.10%
63
273.7
0
100.00% 89.90%
95.30%
0
78.30% 80.00% 96.20%
0.10%
63
273.7
0
81.90%
91.60%
0
78.30% 82.10% 99.00%
0.10%
63
273.7
0
100.00% 85.00%
94.60%
0
78.30% 88.00% 99.70%
0.10%
63
273.7
0
100.00% 89.10%
97.00%
0
78.30% 88.30% 99.60%
0.10%
63
273.7
0
100.00% 87.90%
93.90%
0
78.30% 90.30% 99.90%
0.10%
63
273.7
0
100.00% 88.90%
98.10%
0
78.30% 94.20% 99.60%
0.10%
63
273.7
0
78.40%
91.10%
0
78.30% 87.70% 99.50%
0.10%
63
273.7
0
100.00% 88.20%
96.30%
0
78.30% 90.80% 98.30%
0.10%
63
273.7
0
100.00% 91.80%
99.40%
0
78.30% 91.00% 99.20%
0.10%
63
273.7
0
0
78.30% 87.00% 99.60%
0.10%
63
273.7
0
85.50%
83.30%
100.00% 84.00% 100.00%
MTNL
Delhi
Mumbai
81.02%
71.00% 90.51%
4958
73.01%
62.56% 84.68%
0
Bharti
Airtel
Ltd.
Andhra
100.00% C/DNF
Pradesh
C/DNF
82
100.00
100.00% 98.69%
%
0.044 100.00
NA
64.52%
%
%
1.00%
97.00
%
100.00% 90.00%
98.90%
0
0.33
80.31%
0
2
94.00%
0
0
117
C/DN
C/DNF
F
C/DN
C/DNF
85.81% C/DNF C/DNF C/DNF
F
79%
0.80%
95.00% 99.98% C/DNF
95.00%
100.00
55.67%
%
23
247
NA
NA
NA
3.2
3.3
3.4
3.5
3.6
3.7
Delhi
Gujarat
100.00% 96.00% 98.00%
1357
0.00%
100.00% 96.00% 100.00%
48
0.00%
21
0.00%
549
0.00%
52
0.00%
42
0.00%
387
0.00%
41
0.00%
Haryan
100.00% 99.00% 99.00%
a
Karnata
100.00% 97.00% 99.00%
ka
Kerala
100.00% C/DNF C/DNF
Kolkata
100.00% 97.00% 98.00%
Madhya
Pradesh 99.00% 94.00% 99.40%
& CG
Mahara
3.9
99.00% 98.00% 100.00%
shtra
Mumbai
3.10
100.00% 95.00% 100.00%
3.8
3.11
Punjab
Rajasth
an
Tamilna
3.13
du
UP –
3.14
East
UP –
3.15
West
Tata
Commu
4
nicatio
ns
Central
4.1
Region
East
4.2
3.12
4.3
4.4
4.5
4.6
4.7
4.8
4.9
5
North
South 1
South 2
South 3
South 4
West 1
West 2
212
0.00%
100.00% 99.00% 99.00%
41
0.00%
100.00% 98.00% 99.00%
7
0.00%
100.00% 96.00% 99.00%
109
0.00%
100.00% 98.00% 99.00%
57
0.00%
100.00% 99.00% 99.00%
31
0.00%
100.00% 86.00% 97.00%
0.75%
88.00%
84.00% 95.00%
0.69%
99.00%
81.00% 93.00%
1.44%
99.00%
84.00% 96.00%
0.65%
98.00%
87.00% 97.00%
45268 0.50%
100.00% 76.00% 90.00%
0.28%
99.00%
92.00% 98.00%
0.43%
98.00%
81.00% 93.00%
1.50%
100.00% 84.00% 95.00%
0.82%
100.00
%
100.00
%
100.00
%
97.54
%
100.00
%
100.00
%
96.00%
70.00%
78.00%
14
0
100.00%
NR
NR
0
DNF
100.00% 70.00%
78.00%
0
3
100.00% 90.00%
95.00%
0
0
100.00% 94.00%
97.00%
0
NA
78.00%
0
0
0
0
0
DNF
80.00%
70.00%
100.00
100.00% 90.00% 100.00%
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00%
NR
NR
100.00
99.97% 0.04%
%
100.00
NR
95.00%
0.00%
%
100.00
69.00%
99.96% 0.00%
%
111.00 100.00
0.78%
52.89%
%
%
104.00 100.00
0.00%
NA
%
%
100.00
77.00%
99.93% 0.00%
%
19
61
NA
88
82
NA
61
96
NA
47
212
NA
64
232
NA
83
121
NA
0.00%
162
88
NA
0.00%
67
82
NA
0.00%
39
82
NA
99.95%
0.00%
34
83
NA
99.91%
0.00%
15
62
NA
100.00
58.54%
%
58
128
NA
99.92%
0.00%
48
99
NA
76.00%
75.00% 99.00%
NR
97.00%
100.00
%
100.00
%
100.00
%
111.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00% 89.00%
95.00%
NA
0
76.00%
100.00% 70.00%
78.00%
0
0
78.00%
100.00% 70.00%
78.00%
1
0
79.00%
100.00% 95.00%
98.00%
0
0
0.84%
100.00% 70.00%
78.00%
0
0
90.00%
100.00% 70.00%
78.00%
0
0
33.00%
99.85%
0.00%
33
80
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 99.05%
0.00%
80
180
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 98.44%
0.00%
80
180
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 97.21%
0.00%
80
180
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 98.38%
0.00%
80
180
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 97.51%
0.00%
80
180
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 95.34%
0.00%
80
180
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 99.24%
0.00%
80
180
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 97.29%
0.00%
80
180
NA
100.00% 76.92%
83.55%
0
0
64.70% C/DNF 96.29%
0.00%
80
180
NA
Hathwa
y
118
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
Andhra
100.00% 91.00% 99.00%
Pradesh
Chennai
100.00% 97.00% 100.00%
Delhi
Gujarat
1.85%
2629
1.57%
32
1.91%
321
0.04%
0
0.00%
1915
0.76%
4302
1.57%
0
1.00%
614
1.63%
0
0.97%
727
0.32%
62
0.22%
237
0.32%
100.00% 99.81% 100.00%
0
0.16%
100.00% 93.00% 100.00%
8
0.24%
100.00% 86.00% 98.41%
410
0.39%
100.00% 94.79% 100.00%
11
0.47%
100.00% 92.00% 99.00%
84
0.00% 0.00%
97.33% 99.33%
10
0.16%
NR
100.00% 90.00% 99.00%
NR
1.00%
100.00
%
100.00% 90.00% 99.00%
92.50%
90.00% 99.00%
Haryan
100.00% 90.00% 99.00%
a
Karnata
100.00% 91.00% 100.00%
ka
Mahara
92.00% 90.00% 99.00%
shtra
Punjab
100.00% 95.00% 99.00%
Tamilna
100.00% 98.00% 100.00%
du
Uttar
100.00% 90.00% 99.00%
5.10
Pradesh
YOU
Teleco
6
m India
Pvt.
Ltd.
All India
100.00% 90.00% 99.00%
5.9
6.1
6.2
6.3
6.4
6.5
6.6
7
Andhra
100.00% 89.68% 99.34%
Pradesh
Gujarat
100.00% 90.00% 98.28%
Haryan
a
Karnata
ka
Mahara
shtra
Tamilna
du
SIFY
All India
8
9
100.00
%
100.00
%
99.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
792
Relianc
e
All India 99.00%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
%
100.00
100.00%
%
DNF
0
0
87.50%
DNF
98.00%
DNF
0
0
87.50%
DNF
99.00% C/DNF
100.00% 85.00%
DNF
0
0
87.50% C/DNF 99.00%
100.00% 70.00%
85.00%
0
DNF
NA
100.00% 87.50%
DNF
0
DNF
NA
100.00
%
DNF
0
0
87.50%
100.00% 70.00%
85.00%
0
1
87.50% 85.00% 99.00%
100.00% 87.50%
DNF
0
DNF
DNF
NA
100.00% 87.50%
DNF
0
DNF
DNF
100.00% 87.50%
DNF
0
DNF
DNF
100.00% 87.00%
91.00%
0
0
100.00% 85.33%
94.00%
DNF
85.84%
90.82%
100.00% 86.33%
100.00%
80
350
NA
80
350
NA
100
320
NA
85.00% 97.00% C/DNF
100
350
NA
DNF
100.00
%
100
320
NA
DNF
98.52% C/DNF
80
350
NA
DNF
80
350
NA
100.00
%
DNF
100
320
NA
DNF
99.00%
DNF
100
320
NA
DNF
100.00
%
DNF
100
320
NA
77.85% 85.00% 98.70% C/DNF
40
300
NA
0
77.17% 85.00% 98.70% C/DNF
40
300
NA
DNF
0
77.57% 85.00% 98.80% C/DNF
40
300
NA
94.00%
DNF
0
77.78% 85.00% 99.40% C/DNF
40
300
NA
100.00% 85.00%
90.20%
DNF
0
78.95% 85.00% 98.90% C/DNF
40
300
NA
100.00% 84.33%
89.00%
0
0
78.22% 85.00% 98.50% C/DNF
40
300
NA
100.00% 87.33%
91.33%
DNF
0
77.97% 85.00% 98.90% C/DNF
40
300
NA
78.00%
94.00%
0.00
0
85.00% 95.00%
100.00
%
C/DNF
45
300
NA
100.00% 88.00%
92.00%
0
0
25.00% 90.00% 68.02%
0.68%
DNF
DNF
DNF
NR
0
0
86.00% 90.00% 99.00% C/DNF
50
260
600
100.00%
99.00%
0.00%
DNF
DNF
DNF
Asianet
Kerala
99.56%
NR
119
10
11
HFCL
Infotel
Lt.d
Punjab
13
3
0.19%
100.00% 90.00% 100.00%
0
0.38% 0.00%
100.00
99.80%
%
80.00%
0
0
82.33%
0.00%
31
231
NA
NA
0
0
73.00% 90.60% 99.00% C/DNF
82
256
NA
0.71%
66
300
NA
99.00% C/DNF
NA
NA
NA
Ortel
Orissa
12
100.00
100.00% 73.00%
%
100.00% 98.20% 99.90%
Tata
Teleser
vices
(Mahar
ashtra)
Ltd.
Mahara
shtra & 93.00% 91.96% 100.00%
Goa
Allianc
e
Broadb
and
Service
s Pvt.
Ltd.
Kolkatta
100.00% 98.75% 100.00%
Service
Provider
s not
meeting
the
Benchm
ark
0.00%
100.00
%
NA
0.66%
100.00
100.00% 65.23%
%
78.58%
0
0
89.00% 93.00% 99.75%
11
0.11%
100.00
%
96.00%
0
0
93.00%
DNF= Data not as per Format
NA
81.00%
NR= Data not reported by the Service Provider
120
DNF
NA = Not Applicable
C/DNF= Complied the
parameter but Data is not in
the required format
Annexure O (Chapter Seven)
121

Contents - Telecom Regulatory Authority of India

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Performance Indicator Report - Telecom Regulatory Authority of India

FIRST NAME FATHER/HUSBAND FIRST NAME