BAL Talk
Transcription
BAL Talk
Britannia Training Pilot Accreditation Course Colin Budenberg Marketing TUI | Theme | | Page 1 Starting Point NOTEC HS ? Marketing TUI | Theme | | Page 2 Starting Point NOTEC HS ? Marketing TUI | Theme | | Page 3 Line Training Captains Think… They don’t know what they are looking for They don’t know much about CRM CRM is about being nice ! They can’t do facilitation Hardly g !! in s i r p r u S Marketing TUI | Theme | | Page 4 Line Pilots Think… The Good News 81% expect debriefing on CRM Only 4% find CRM debriefs stressful The Bad News 67% worry CRM assessments are subjective Only 11% think CRM is debriefed well Hardly g !! in s i r p r u S Marketing TUI | Theme | | Page 5 Training Pilot Courses CORE / Accreditation Course RHS Seat Conversion TRI Course Classroom Skills Course TRI CRM / HPL Course TRE Standardisation Course Line Training Captain Marketing TUI | Theme | | Page 6 TRE Technical Ground CRM Ground Instructor Instructor Course Aims Fit what the Trainers Need: Develop intuitive training skills Give advanced CRM knowledge Assessment skills / Consistent marking Debriefing and feedback Skills Course / Instructors must role model Marketing TUI | Theme | | Page 7 Successful Ingredients: Thought provoking Relevant Includes new knowledge Involving Avoids anything naff! Marketing TUI | Theme | | Page 8 Course Content Day 1: Pilot Training Day 2: Skills List Day 3: Training Roles Day 4: Practical Exercises Marketing TUI | Theme | | Page 9 End result Course approved CRMIEs & CRMIs in place Courses happening Well received Its making an impact Marketing TUI | Theme | | Page 10 Closing Thought… ‘The best payback to an airline – is the development of trainers’ NASA Marketing TUI | Theme | | Page 11