SSLVPN Remote Access Installation Instructions

Transcription

MetroHealth Information Services
METROHEALTH SSLVPN INSTALLATION INSTRUCTIONS
REQUIREMENTS: ...................................................................................................... 2
VPN INSTALLATION ................................................................................................ 3
OK, I’M CONNECTED – NOW WHAT DO I DO? ............................................... 5
Set up a connection to the Application Portal: ................................................ 5
Logging off the VPN Clinical Desktop/Application Portal................................. 8
Connect to Remote Desktop: ....................................................................... 8
Logging off Remote Desktop: .................................................................... 9
LOGGING OUT OF SSLVPN .................................................................................... 9
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Revised 12 July 2010
MetroHealth SSLVPN Installation Instructions
Requirements:
9 Computer running Windows XP, Vista or Windows 7 (32/64 bit);
9 Internet Explorer (version 6 or above), or FireFox (version 3.0 or above);
9 Pop-ups must be disabled in Internet Explorer except for SSLVPN as
described below;
9 Google Chrome software cannot be on the computer – it must be uninstalled;
9 No other toolbars can be installed in Internet Explorer – add-on toolbars from
Google, Yahoo etc have their own pop-up blockers that interfere with SSLVPN
– they need to be uninstalled;
9 The Microsoft Live One software cannot be on the computer;
9 Administrator rights on the PC/Laptop;
9 Active Internet connection;
9 Only 1 version of anti-virus software can be installed;
9 An R number if you will be using Epic through the Application Portal (if you
know you will be using Epic remotely, request an R number when you
request Remote Access security);
9 Remote Desktop security is
needed if you want to
access your MetroHealth PC
remotely;
9 Device ID of your MHS PC
is needed to access it
through Remote Desktop.
Note: you must have the
Device ID of a computer
that no one else will be
using when you want to
connect to it remotely and
you must leave it turned on
and at the CTRL-ALT-DEL
screen.
What is the difference between Remote Access
and Remote Desktop?
9 Remote Access is the right to connect to
the MetroHealth network from a nonMetroHealth location such as your home;
9 Remote Desktop is a Microsoft Windows
application that lets you connect to a
second computer and work on it just as if
you were sitting in front of it.
Security for Remote Access and Remote Desktop
are different, so if you need both, you need to
request both.
Microsoft Windows XP, Vista and Windows 7 are the only operating systems
supported by MetroHealth personnel. Internet Explorer is the only browser
supported by MetroHealth. Although Mac and Linux operating systems will work
with the SSLPVN system, support by MetroHealth personnel is not available on
these operating systems or the FireFox browser.
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VPN Installation
Follow the steps below to connect to the MetroHealth SSLVPN. These instructions
are for Internet Explorer but are essentially the same with FireFox.
¾ Open Internet Explorer and browse to https://sslvpn.metrohealth.org
You will see the screen below:
Tip – add this
address to
your favorites
for quick
access!
¾ Next, configure the pop-up blocker in Internet Explorer. Click on Tools Î
Internet Options, then click on the Privacy tab. If you have the pop-up
blocker turned on, click the Settings button and add the address
https://sslvpn.metrohealth.org to the list of sites for which pop-ups are
allowed.
¾ After pop-ups are allowed, enter your MetroHealth Network username and
password in the textboxes provided and press the Logon button. (This is the
user name & password you
use to log onto your PC at
MHS.)
After successful log in, you will see
your SSLVPN Home page.
¾ To connect to the MetroHealth
network, click on the
MetroHealth VPN link in the
Network Access section.
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9 The first time you connect, several pieces of software (called Network Access
components) will be downloaded and installed on your computer.
9 During the installation you may see screens that ask you to confirm
the installation. Click “Download” or “OK” or “Run” or “Install” as
needed to complete the process.
9 Wait for the download and installation to complete. During the process you
will see the “status” change from Installing to Loading to Authenticating (this
means you are identified as a known, approved user).
NOTE: Users with Microsoft Windows Vista or Windows 7 with User Account
Control turned on will be prompted by UAC to allow the installation to proceed.
Select the appropriate option to allow the process to continue.
When your installation is complete, and you are authenticated & connected to the
MetroHealth network, you will see the window below.
¾ Press the OK button and the Network Access window will automatically be
minimized.
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Do not close any of these screens or you will be disconnected
from the SSLVPN! You can minimize them to your taskbar.
OK, I’m connected – now what do I do?
The screen you will be looking at looks just like the one where you clicked the
MetroHealth VPN link except that you are now
What Applications are
connected to the network. The next step is to connect to
available in the Portal?
the network resource you want to use.
There are 2 ways to connect to MetroHealth via VPN:
1. MHS Application Portal
2. Remote Desktop to your MHS PC
Epic
GroupWise full client
MIV
Keane
etc
9
9
9
9
9
Set up a connection to the Application Portal:
¾ Open another Internet Explorer session.
¾ In the address bar, type http://portal.metrohealth.org/.
You should now be at the Application Portal login screen:
Tip – add this
address to
your favorites
too!
NOTE: To access Epic via the Application Portal, you need to
have an R number. If you did not get an R number and need one, you need
to submit another security request to get one BEFORE you do this
installation.
***************************************
¾ Download and install the Web / Citrix Client. Note the red oval below. Click
on the underlined link to download and install the software.
¾
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You will see several screens where you will be prompted to either
RUN or SAVE - choose RUN.
¾ During the download, you will be prompted for your “R” number, which is
needed for Epic access.
The R number tells
Epic that your home
computer is
authorized to
connect to the
software
¾ Enter the R # provided to you in your VPN approval email and click OK.
¾ If you do not have an R number, check the box that it is not required and
click OK. You will get a second dialog box to confirm that you will not be
using Epic and do not need an R number.
¾ Once the main installation is finished, look for a yellow Internet Explorer
message bar at the top of your window asking you to confirm that you want
to run the Active X controls. You must approve running them.
¾ Close this Internet Explorer window. Now open another Internet Explorer
window and go back to http://portal.metrohealth.org/.
¾ You should now be on the Portal log in screen & see the information on the
screen below, with no prompts to download. Enter your network user name
and password and click LOG IN.
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¾ If you only need to use the Epic, Keane or the Lawson application, you can
click on the shortcut on this screen to go directly to that application.
In the Epic folder, click on Hyperspace, in the Keane folder, click on the application
you want to use, in the Financial Apps folder, click on the Lawson shortcut.
¾ If you want to work from a Clinical Desktop to use GroupWise or the MIV in
addition to one of the other applications, click the link to MHSRemote.
You will now see the VPN Clinical Desktop where you can access Epic, the MIV,
GroupWise etc in addition to all the standard clinical applications.
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Logging off the VPN Clinical Desktop/Application Portal
When you are done using the Application Portal, you need to log off.
¾ Log out of any applications you have been using.
¾ If you have been using the VPN Clinical Desktop, Log off by choosing: Start
Î Log off. A box will appear asking “Are you sure you want to log off?” Click
the Log off button. This will bring you back to the Application Portal Home
page below.
Log off the Citrix
Metaframe Home Page by
clicking the Logout
button above.
¾ Close this Internet
Explorer window
¾ See below (page 9)
for how to log off
the SSLVPN
connection.
Connect to Remote Desktop:
If you have the proper security, you can Remote Desktop to your MHS computer
from home. This allows you to connect to your work computer so you can use all
the applications installed on it and access all your stored files.
To get set up for Remote Desktop, you must submit an Electronic Security Request.
(MIV Î Departments Î IS Î Forms Î Electronic Security Request).
To access Remote Desktop from home:
¾ Connect to the network using VPN.
¾ Open your Remote Desktop Connection application (part of the Windows
operating system). It will be somewhere in your Start menu. These are the
common locations:
o
Click on Start Î All Programs Î Accessories Î Remote Desktop
Connection
o
Click on Start Î Programs Î Accessories Î Communications Î
Remote Desktop Connection
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¾ You will see a box where you need to enter the Device ID of your MHS
computer - enter D+ the device ID and then click Connect. Example:
D12345. (On this screen you will see your user name listed – User name:
METROHEALTH\jdoe). If your device ID is 6 digits with a leading zero, do not
include the zero.
¾ Click the OK button at the disclaimer screen.
¾ Enter your MHS Network ID & Password and click OK.
¾ You will now be working as if you are at your MHS desk.
Logging off Remote Desktop:
¾ To log off your Remote Desktop session, choose Start Î Logoff. You will
see a window asking “Are you sure you want to log off?” Click Log off.
¾ See the below for how to log off SSLVPN
Logging out of SSLVPN
¾ Make sure you have logged out of the Application Portal or Remote Desktop
connection.
¾ If you minimized your SSLVPN connection page, select it on your taskbar and
maximize it.
¾ Click the Logout button on your main page.
¾ You should now see a web page stating that “Your session is finished.”.
Close this page & you are done!
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NOTE: The Network Access and Citrix Client are one time installations. The
only time the installation would need to be repeated is with an upgrade to
the SSLVPN system.
If you have any questions or are experiencing difficulty connecting, please
contact the Call Center at 216-957-3280. SSLVPN/Remote Access support
hours are Monday – Friday, 8:00 AM to 5:00 PM.
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SSLVPN Remote Access Installation Instructions

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