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JACKSDALE MEDICAL CENTRE/UNDERWOOD SURGERY
JACKSDALE MEDICAL CENTRE/UNDERWOOD SURGERY 2012/13 GPAQ PATIENT SURVEY RESULTS 100 questionnaires were given out opportunistically to patients at both sites 50 questionnaires per GP. The results for Dr Rajah were as follows: Question 1 In the past 12 months how many times have you seen a doctor from your practice? Number of visits None Once or twice Three or four Five or six Seven or more Number of responses 5 17 21 32 25 Question 2 How do you rate the way you are treated by receptionists at your practice? Satisfaction level Very poor Poor Fair Good Very good Excellent Responses 0 0 0 32 15 53 Question 3 a How do you rate the hours that your practice is open for appointments? Satisfaction level Very poor Poor Fair Good Very good Excellent Responses 0 0 0 19 62 19 Question 3b What additional hours would you like the practice to be open Early am Lunchtimes Evenings Weekends None, I am satisfied Responses 30 12 16 10 32 Question 4a How quickly do you usually get to see the doctor of your choice? Responses 51 39 7 3 Same day Next working day Within 2 working days Within 3 working days Within 4 working days 5 or more working days Does not apply Question 4b How do you rate this? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 2 12 32 37 7 Question 5a If you are willing to see any doctor how quickly are you usually seen? Responses 62 27 8 3 Same day Next working day Within 2 working days Within 3 working days Within 4 working days 5 or more working days Does not apply 2 Question 5b How do you rate this? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 61 21 18 Question 6 If you need to see a GP urgently can you normally be seen on the same day Yes No Never needed to Responses 94 1 5 Question 7a How long do you usually have to wait at the practice for your consultation? 5 minutes or less 6-10 minutes 11-20 minutes 21-30 minutes More than 30 minutes Responses 46 48 8 1 1 Question 7b How do you rate this? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 79 16 5 3 Question 8a Ability to get through to the practice on the telephone? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 83 12 4 1 Question 8b Ability to speak to a doctor on the telephone if you have a question or need advice? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 2 2 96 Question 9a In general, how often do you see your usual doctor? Always Almost always A lot of the time Some of the time Almost never Never Responses 26 34 18 18 3 1 4 Question 9b How do you rate this? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 15 15 45 12 13 Question 10a How thoroughly did the doctor ask about your symptoms and how you are feeling? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 2 2 37 32 17 Question 10b How well did the doctor listed to what you had to say? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 2 8 48 30 12 Question 10c How well did the doctor put you at ease during your physical examination? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 17 27 39 17 5 Question 10d How much did the doctor involve you decisions about your care? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 2 5 22 61 7 3 Question 10e How well did the doctor explain your problems or any treatment that you need? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 1 2 29 45 20 3 Question 10f The amount of time your doctor spent with you today? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 1 47 39 8 5 6 Question 10g The doctor’s patience with your question or worries? Responses Very Poor Poor Fair Good Very Good Excellent Does not apply 32 45 20 3 Question 10h The doctors caring and concern for you? Responses Very Poor Poor Fair Good Very Good Excellent 9 19 33 28 11 Question 11 After seeing the doctor today do you feel…. Able to understand your problems or illness Able to cope with your problems or illness Able to keep yourself healthy Much more Little more The same 52 40 8 74 26 80 9 11 Question 12 Are you: Male Female Age not given Responses 54 44 2 7 Does not apply Responses Question 13 How old are you? 15-30 31-45 46-55 56-65 66-75 76-85 85+ Responses 7 26 34 19 3 11 9 Question 14 Do you have a long standing illness? Yes No Responses 78 22 Question 15 Which ethnic group do you belong to White Black or Black British Asian or Asian British Mixed Chinese Other ethnic group Responses 95 1 4 Question 16 Is your accommodation Owner occupied/mortgage Rented or other Responses 83 17 Question 17 Which of the following best describes you? Responses 50 17 3 10 3 17 Employed Unemployed – seeking work At school or in full time education Unable to work due to long term illness Looking after home/family Retired from paid work 8 Comments Is there anything particularly good about your healthcare? No Receptionists very caring and friendly The Doctor knows who you are and is always ready to listen Unable to have time off work so evening appointments are invaluable The Doctor is extremely professional, knowledgable and caring and so are the receptionists. I feel I am treated as an individual and always receive consistently good service from all at the practice. Quite happy with everything Is there anything that could be improved? Some of the Doctors to be more approachable and listen If possible the amount of days you have to wait to see a Doctor needs to be reduced Any other comments? 9