Case Manager – Home Care Packages Program
Operations - Region
Purpose of role:
To work within the principles of the social model of health and strengths based approach to
assist consumers of the Home Care Packages Programto maximise their quality of life and
independence within the community
1. Reporting Structure:
Position title of direct manager: Program Manager
Position titles which also report to same manager: Program Coordinator
Position titles that report to this position: Community Support Workers
2. Key Responsibilities
Undertake comprehensive consumer assessment and care planning within a psychosocial model.
Ensure appropriate information is given regarding the home care agreement and rights and responsibilities
in acceptance of a home care package.
Where applicable, develop strategies and/ or broker services which will address the identified needs of
Aboriginal and Torres Strait Islander service users in consultation with families and communities
Ensure care plans are developed in partnership with the consumer/ representative
Ensure care plans are monitored and reviewed on a regular and on-going basis and in response to changes
in consumer need.
Ensure services delivered are in line with the Consumer Directed Care (CDC) principles
Assist consumers to access other alternative services where the package is no longer meeting their needs.
Liaise with relevant community based agencies and service providers to ensure an integrated and cohesive
approach to service delivery and to ensure standards are met in accordance with program objectives.
Provide advocacy where necessary on behalf of consumers/ carers.
Monitor consumer budgets in relation to program guidelines.
Represent Life Without Barriers and the Home Care Packages Program at external forums and meetings
and promote the program within the community.
Identify and participate in personal professional development to maintain best practice and ensure
effective outcomes of the program
Participate in regular individual supervision, performance reviews and team reflective practice sessions.
Ensure compliance with all internal policy and procedure, statutory and contractual requirements in
relation to management of service delivery.
Manage communication with key stakeholders, internally and externally.
Apply and uphold principles of equity and anti-discrimination in the workplace and adhere to
organisational and legislative Health, Safety and Environment requirements.
Provide supervision and support to Community Support Workers
Undertake rostering of Community Support Workers ensuring that consumers have the appropriate care
3. Selection Criteria
Formal qualification in allied health, nursing, or a related filed as well as previous complex case
Demonstrated experience of working with frail elderly, people with culturally and linguistically diverse
backgrounds and understanding of issues facing people with multiple and complex issues.
Demonstrated knowledge, skills and experience in coordination and delivery of quality care in a community
Demonstrated ability to work in a flexible and innovative way in responding to consumer need.
Demonstrated experience in all aspects of case management including comprehensive assessment,
planning, provision and evaluation of services for frail elderly, people with dementia and their carers,
people with culturally and linguistically diverse backgrounds.
Demonstrated ability to facilitate and maintain partnerships with service providers and health
Experience in the use of brokerage services in a community setting.
Experience in the use of consumer data bases
Highly developed analytical skills and the ability to apply these skills in case management.
High level organisation and time management skills, which includes the ability to reorganise work priorities
to meet changing demands.
Demonstrate alignment to LWB values as outlined in the LWB way.
High level communication, influencing, liaison, negotiation and mediation skills.
Current Driver Licence.
All positions within Life Without Barriers will be required to undergo probity checks including criminal record checks
and working with children check (where relevant to the position).
4. Performance Measures
Key Performance Indicators
Compliance with Position Description
Demonstration of the Life Without Barriers Way
Compliance with Life Without Barriers policies, procedures and practices
Feedback from relevant stakeholders
The Life Without Barriers Way
Director of Operations
Date Approved: September 2013
Version Number: 1