Carta servicios playa perello ing rev 05 web

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Carta servicios playa perello ing rev 05 web
EL PERELLÓ BEACH
SERVICE CHARTER
Ajuntament de
El Perelló
SEASON DEFINITION
High season: From 1st July to 31st August. The period which sees the
greatest influx of tourists is from 1st to 31st August.
Middle season: From 1st April to 30th June and from 1st September to
30th September.
Low season: The rest of the year.
GENERAL SERVICES
Security, lifeguard service and first aid.
Local Police Security.
Access for disabled people.
Costumer service. Suggestions, claims and complaints can be made
in the sanitary station or in Town Hall.
Cleaning service: Waste collection, emptying and cleaning of
rubbish bins as well as general maintenance of the beach.
Beach closure in case of uncontrollable dumping of wastewater,
marine plague or other factors which could pose any risk to human
health, in which case swimmers will be informed by:
Red flag
Costumer information provided by lifeguards or local authorities.
Enter and exit signalling to vessels and boats.
Pedal boat hire
Public and free WC
Quality control of see water and sand of the beach.
Analysis of growth of fungi in showers and footbath.
Sea conditions are signalled.
Treatment by a sewage treatment plant of water which is dumping
into the sea, in order to guarantee the quality of swim water.
Information about rules of conduct fixed by municipal regulations.
Length
Width
Type of development
Type of water
Water quality
Type of sand
BEACH FEATURES
850 meters.
25 meters.
Urban
Moderate waves/ Shallow
Good
Fine-grained / Golden sand
SERVICES
HIGH SEASON
Service
Start time
End time
Manual cleaning
06:00 am
11:00 am
Machine cleaning 06:00 am
10:00 am
WC cleaning
08:00 am
7:00 pm
Local Police
08:00 am
10:00 pm
Lifeguard service 10:00 am
7:00 pm
Pedal boats hide
10:00 am
6:00 pm
Access point
11:00 am
6:00 pm
Equipment: Footbridges, Footbath, Sport facilities, Showers, Children
playgrounds and Bins.
MIDDLE SEASON
Service
Start time
End time
Manual cleaning
06:00 am
11:00 am
Machine cleaning 06:00 am
10:00 am
Lifeguard service * 10:00 am
7:00 pm
* From 15th to 30th June and from 1st to 15th September
Access point *
* From 29th to 30th June and from 1st to 15th September
Equipment: Footbridges, Footbath, Sport facilities, Showers, Children
playgrounds and Bins.
TEMPORADA BAJA
Service
Start time
End time
Manual cleaning
06:00 am
11:00 am
Machine cleaning 06:00 am
10:00 am
Equipment: Sport facilities and Children playgrounds
COMMITMENTS AND GAUGES
COMMITMENTS
Public Safety attention
Cleaning of dry and moist sand
Rubbish collection, dairy emptying of the bins and dumpsters.
Existence
of a protocol in situations which could pose a potential risk
to swimmers.
Establishment of exit areas which are signalling with markers.
Restrictions complying are controlled by Local Police and Lifeguards
service.
To ensure that temporally facilities adjust their activities with the
regulations.
Analysis of water quality weekly and analysis of the sand monthly,
during the bathing season.
Publication and exhibition of results.
Hoisting of flags that provide information on the condition of the sea
according to the weather conditions, marine plagues or waste (green:
optimum state, yellow: alert, red: swimming is forbidden).
Information posters of expected behaviour are hanging in the beach.
GAUGES
Costumer satisfaction through surveys.
Present
season incidence number/ previous season incidence
number and survey results.
To services (concessions, cleaning, lifeguard service). Inspections
with any anomaly number/ Total number of inspections and survey
results.
% of analysis which exceed advisable limits.
Number of caseloads of Local Police in present season.
EXPECTED BEHAVIOUR ON THE BEACH
To encourage the civic-minded and to respect the environment these
bans are imposed.
Using resounding players which could disturb the citizen tranquillity.
The presence of any kind of animal with the exception of dogs
destinated for auxiliary and rescue services and specially trained
dogs for assistance of people affected by disability.(Provided the are
accredited and identified)
The practice of any kind of sport or play that could be a trouble or a
risk to people physical integrity.
Unauthorized hawking or advertising distribution.
Using jet skis without any kind of qualification to drive them, without
registration or civil liability cover.
Sailing at least 20 meters from others boats or from the coast and at
least 500 meters from the beach.
Swimming in the sea when the red flag is flying is absolutely
forbidden.
Moreover, swimmers and boats must respect lifeguard indications
and signing flags.
Camping is forbidden at the beach.
Using detergents in showers or footbath.
The installation of any kind of elements (sunshades, chairs,
etc…)
before 10:00am, for user safety reasons.
Any other bans that are considered in “Municipal ordinance of use
and benefit of beach of El Perelló”
OBJECTIVES
To look up the objectives, the gauges and the environmental aspects
address to Beach Coordinator in municipal office.

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