Puma Gazelle TLS OBPS

Comments

Transcription

Puma Gazelle TLS OBPS
Gazelle
Platform Support Contract
(GPSC)
Statement of Requirement
(SOR) v7.7
9th May 2014
Page 1 of 42
CONTENTS OF THE STATEMENT OF REQUIREMENT
AMENDMENT RECORD
INTRODUCTION
General
Background to the Statement of Requirement (SoR)
Gazelle
Detailed Performance Specification (Requirement)
SECTION 1
MANAGEMENT
1.A
General Principles
1.B
Management
SECTION 2
SPARES PROVISION, REPAIR AND/OR OVERHAUL (R&O)
2.A
General Principles
2.B
Spares provision, R&O
SECTION 3
TECHNICAL SUPPORT
3.A
General Principles
3.B
Technical Support
APPENDICES
1.
Gazelle Platform Support Contract Scope
2.
Glossary of Terms, Abbreviations & Acronyms
3.
Government Furnished Assets (GFA) / Authority Provided Information
4.
Meetings
5.
Publications Supported Through GPSC
Page 2 of 42
INTRODUCTION
GENERAL PRINCIPLES
1.
This Statement of Requirement (SoR) defines the requirements for Gazelle Platform Support Contract (GPSC). This SoR has been
prepared by the Puma 2 Gazelle Project Team (P2G PT) on behalf of the Secretary of State for Defence, hereafter referred to as the Authority.
2.
Design Responsibility for MOD Gazelle AH 1:
a. Airbus Helicopters France AH (F), formerly Aerospatiale, the original designer of the Gazelle helicopter, are a competent Design
Organisation (DO) approved under the MOD Design Approved Organisation Scheme (DAOS) and are considered to be the DO for the
following areas:
(1) Primary Load Path Structure on Basic Aircraft.
(2) Main and Tail Rotor Hubs and Blades.
(3) Main, Intermediate and Tail Rotor Gearboxes.
(4) Rotor Brake and Clutch.
(5) Drive Shafts.
(6) Gearbox Attachments.
(7) Engine Installation.
(8) Landing Gear.
(9) Flying controls.
(10) Hydraulic Systems.
Page 3 of 42
(11) Electrical Power Generation.
(12) Fuel System for basic aircraft.
b. Agusta Westland Limited (AWL), formerly Westland Helicopter Limited (WHL) are a competent DO under the MOD DAOS and are
considered to be the DO for the following areas for specific UK modifications:
(1) Electrical Systems.
(2) Communications, Navigation, Radio Systems.
(3) Defensive Aids.
(4) UK Specific Equipment Fits.
(5) Any other UK Modification not impacting on EC’s sphere of responsibility.
3.
SoR Exclusions are:
a. Supply and Repair and/or Overhaul (R&O) of Engines, engine spares, engine components and consumables.
b. Supply of Commodity items provided by other Project Teams in the DE&S.
c. Supply and R&O of Avionic Line Replaceable Units.
d. R&O of Pilots and Co-Pilots seats.
e. Services provided by other Contractors in support of Gazelle.
f. The use of Contractor-led ‘at-aircraft repair’ where deemed operationally necessary to the Authority is out of scope and will be funded
separately.
Page 4 of 42
BACKGROUND TO THE SoR
4.
The GPSC will encompass engineering and logistic support provided by the Contractor including Management, Spares provision (less
Engine spares and consumables), R&O (less Engine components), Technical Support (including fault investigation, technical advice),
Obsolescence Management, Illustrated Parts Catalogue (IPC), Technical Publications, Transportation and Packaging.
GAZELLE
5.
MOD has 34 Gazelle helicopters (24 aircraft in the Forward Fleet and 10 Attrition Reserve) and the current planning intention for the
aircraft to remain in service until March 2018. The current annual number of flying hours planned is 4450.
6.
The fleet held by the JHC in the ‘Forward’ environment is sub-divided as follows: aircraft are located in Northern Ireland and of these the
Authority must maintain 75% of these as Fit for Purpose (FFP) each day (i.e. available to be tasked, reliable, safe (airworthy) and capable). The
remaining aircraft are located in Canada and the UK of which 65% must be FFP each day. The overall Gazelle Forward Fleet average must be
not less than 70% FFP. The fleet size and FFP rates are subject to annual re-negotiation with Joint Helicopter Command (JHC) via a Joint
Business Agreement (JBA).
7.
The Gazelle AH Mk1 has a security classification of ‘unclassified’. There are items of role equipment that are classified as ‘secret’, the role
equipment is out of scope of this SOR.
8.
The aim of the GPSC is to provide Authority demanded spares procurement with delivery to the GPSC boundary. Authority demanded
R&O activity with output to the GPSC boundary. Technical support to the Authority at the GPSC boundary. All are to enable the Authority to
achieve its FFP targets. The GPSC boundaries are Abbey Wood for technical support and Middle Wallop for spares and R&O items, unless
urgent requirements are specified by P2G PT. The GPSC scope is detailed at Appendix 1.
9.
Tasking above the baseline will be treated as special category work under Schedule Of Requirement Item 6. The following baseline
annual workload is assumed:
MOD Form 765 Unsatisfactory Feature Report to AH (F), quantity 10.

MOD Form 760 Fault Investigation to AH (F), quantity 12.
Page 5 of 42

Technical Queries to AH (F), quantity 30.

Airframe Repair Schemes, quantity 2.

Full codification of 10 items.
DETAILED PERFORMANCE SPECIFICATION (REQUIREMENT)
10.
The detailed performance specification against which the Contractor is to deliver is defined in the following three sections:
a. Section 1 – Management.
The objective of the Management is to ensure that all contracted requirements are delivered economically and to the terms of the contract,
effectively over the life of the contract, supporting the Authority in its primary objective of maintaining Operational Capability.
b. Section 2 – Spares Provision and R&O.
The objective of the Spares Provision and R&O is to ensure that Fit for Purpose (FFP) materiel is delivered to the MOD boundary in
sufficient quantities as requested via authority generated demand orders to enable the Authority to generate a capable, sustainable and
airworthy MOD Gazelle Fleet in line with the JHC JBAs.
c. Section 3 – Technical Support.
The objective of the Technical Support is to ensure that the following are delivered: On-call technical advice and support (to include but
not limited to fault investigation and repair advice/schemes etc.), IPC, Obsolescence management (including proposals for resolution) and
related management. Where appropriate, the Technical Support is to also provide specialist engineering advice and/or approval to all
other GPSC requirements.
Page 6 of 42
SECTION 1 – MANAGEMENT
1.A
GENERAL PRINCIPLES
Authority Commitment
1.A.1. The Authority will provide information on Authority initiatives that could affect operation, reliability or maintenance efficiency. Where
possible the Authority will give the Contractor reasonable notice of changes to planning assumptions that may affect outputs provided under this
SoR. The Authority will provide the Contractor with logistic and maintenance related information as detailed at Appendix 3 to this SoR.
Constraints
1.A.2. The Contractor shall be aware of the following constraints:
a. There shall be no additional Authority funding for facilities, tooling or infrastructure associated with the GPSC solution.
b. In order to meet the requirement the contractor shall either be an accredited AH (F) Service Centre or have a commercial relationship
with a Service Centre accredited by AH (F).
c. AH (F) are a competent DO approved under the MOD DAOS for Gazelle and are the Gazelle approved spares supplier, accordingly
the Contractor shall have an appropriate commercial relationship with AH (F).
d. GFA is listed at Appendix 3.
Quality and Performance
1.A.3. Within the GPSC boundary, defined at Appendix 1:
a. The Contractor shall provide the GPSC in accordance with the Military Aviation Authority (MAA) regulations specified at Contract
Annex K.
b. The Contractor shall analyse modification designs against the requirements of DEF STAN 00-970.
Page 7 of 42
c. The Contractor shall provide their Quality Management Plan which details implementation of their Quality Management System.
d. The Contractor shall implement a recognised certified Environmental Management System (EMS).
e. The Contractor shall provide and maintain a Project Management Plan (PMP) which details how they will manage the project from
contract award through to the Out Of Service Date (OSD) of 31 Mar 18. The PMP shall include, but not be limited to, how the Contractor
shall manage the following:
(1) Management Structure/Sub-Contractors/Stakeholders/Responsibilities/Contact Lists.
(2) Meetings.
(3) Configuration Control.
(4) Obsolescence management.
(5) Environmental management.
(6) Safety Management.
(7) Publications and amendments.
(8) Fault Reporting.
(9) Technical Support.
(10)
Risk Management.
(11)
Quality Management.
(12)
Packaging, Handling, Storage and Transportation.
Page 8 of 42
(13)
Key Performance Indicators (KPI), Measures Of Effectiveness (MOE), Turn Around Time (TRT) for Technical Queries, MOD
Form 760s.
Hours of Operation
1.A.4. In support of routine business, the Contractor shall provide assistance during “Standard Working Hours” unless otherwise identified as
required during “Out of Hours” within this SoR. However, it should be noted that the User might operate aircraft continuously.
1.A.5. These Hours of Operation are defined as:
a. Standard Working Hours: 0800 – 1600 GMT each business day, Monday to Thursday, excluding UK Bank Holidays. 0800 – 1300
GMT Friday, excluding UK Bank Holidays.
b. Out of Hours: Any period (Monday to Sunday inclusive) within the daily 24 hour period over and above Standard Working Hours.
Management Information
1.A.6. The Authority has a system of performance metrics (see para 1.A.3.e (13)) to monitor the performance of the contract and this will be
supported by Management Information. On a quarterly basis, the Contractor shall gather and process information necessary to generate
performance information. The Contractor shall achieve the performance detailed in Contract Annex L.
1.A.7. The Contractor shall perform Risk Management throughout the GPSC. The Contractor shall provide the updated risk log at Project Review
Meetings.
Meetings
1.A.8. The Contractor shall provide Suitably Qualified and Experienced (SQEP) attendees, a UK based venue (unless otherwise agreed with the
Authority) and secretarial services to support the following meetings, further detail on each of these meetings is at Appendix 4:


Through Life Support Meeting (TLSM)
Project Review Meeting (PRM)
Page 9 of 42

Local Technical Committee (LTC)
Secretarial services shall include but not be limited to; detail attendees, raise the agenda, note the proceedings and take minutes and circulate
the meeting minutes.
Where at all possible, the above meetings shall be held on the same day to reduce Travel & Subsistence costs.
The Contractor shall provide SQEP attendees to meetings and reviews supporting P2G PT project delivery and the P2G PTL as the Type
Airworthiness Authority. These meetings are normally held at MOD Abbey Wood. These meetings will include but not necessarily be limited to
the following:




Gazelle Safety and Airworthiness Meeting (6 monthly) – shall include AH (F) attendance.
Director Helicopters Gazelle Airworthiness Review (6 monthly) – shall include AH (F) attendance.
Gazelle Hazard Log Working Group (6 monthly) – may require Contractor attendance.
Gazelle Platform Integrity Working Group (6 monthly) – may require Contractor attendance.
Page 10 of 42
1.B
MANAGEMENT
Item No
Management
Requirement
Objective
Critical Success
Factor
Description
(a)
(b)
(c)
(d)
(e)
That the GPSC is
delivered to the
satisfaction of the
Authority. That all
contractual
reporting,
communication and
output
requirements are
met.
1.B
MANAGEMENT
DELIVERY
1.B.1
Provide a Management
Structure.
To work
effectively with
the Authority
a. The Contractor shall propose a management structure to work effectively with the
Authority.
1.B.2
Provide management of
the GPSC.
To ensure that
management of
the GPSC
results in the
successful
delivery of the
required outputs
a.
The Contractor shall ensure that all GPSC requirements are delivered in accordance
with the Contract.
b. The Contractor shall:
1. Implement, operate and deliver the GPSC as defined at paragraph 1.A.
2. Report progress to the Authority in accordance with the relevant Conditions of the
Contract.
3. Manage the implementation of corrective actions within defined timescales.
4. Provide effective management of the contract including sub-contractors.
Page 11 of 42
Item No
Management
Requirement
Objective
Critical Success
Factor
Description
(a)
(b)
(c)
(d)
(e)
1.B.3
Provide GPSC
information to the
Authority.
To ensure that
the Authority are
fully informed on
an ongoing basis
of relevant
technical queries
and tasking
a.
The Contractor shall provide a management information system that the Authority
can access. Currently all Tech Queries are supplied by AH (F) via E Room. Service
Bulletins etc are supplied by AH (F) via TIPI.
b.
The Contractor provided management system shall be accessed from Defence
Information Infrastructure.
Page 12 of 42
SECTION 2 – SPARES PROVISION AND R&O
2.A
GENERAL PRINCIPLES
Constraint
2.A.1. The Authority will retain ownership of repairable stock and Government Furnished Equipment within the requirements of Defcon 694.
R&O
2.A.2. The contractual arrangements to undertake Gazelle R&O shall be carried out as defined below but not limited to:
a.
Prediction. The Authority will provide the Contractor with an indicative annual forward forecast of feed in for repairs.
b.
Performance. The Contractor shall provide R&O activity undertaken by an accredited AH (F) Service Centre to the contractually
agreed turnaround times to meet the KPIs within the contract.
c.
Reporting. Management Information shall be produced to support the monitoring of the levels of performance achieved. The
Contractor shall be responsible for ensuring correct documentation and customs clearance.
d.
Pricing. Firm prices on an as required basis for repair or overhaul activity shall be agreed on a spares inclusive basis.
Gazelle Spares
2.A.3. The contractual arrangements to undertake Gazelle spares provisioning shall be carried out as defined below but not limited to:
a.
Prediction. The Authority will procure repairable spares and consumables as and when required.
b.
Performance. The level of performance for spares new parts shall be set out in the agreed KPIs within the contract.
c.
Reporting. Management Information shall be produced to support the monitoring of the levels of performance achieved.
Page 13 of 42
d.
Pricing. The spares catalogue facility shall run for the duration of the contract and provide a firm price for all catalogue items by Part
Number and NATO Stock Number (NSN). The spares catalogue facility shall provide a firm lead time, Denomination of Quantity
(DofQ) and Pre Packed Quantity (PPQ). Orders shall not be subject to Minimum Order Quantities (MoQ). The price shall be set at the
date of order.
e.
The Authority will inform the Contractor of any Aircraft On Ground (AOG) requirement. The Contractor shall immediately provide
management investigation into the best possible lead time and delivery plan. Whilst the AOG exists the Contractor shall provide a
daily update of progress. The Contractor shall be responsible for making the fastest possible AOG delivery to the delivery point
defined by the Authority.
f.
The Authority may occasionally require spares not in-scope of the spares catalogue. These will be demanded on an as required basis.
The Contractor shall provide a cost and lead time for such spares.
Quality and Performance
2.A.4. The Contractor shall ensure that the GPSC integrates with the Authority Standard Priority System to facilitate compliance with the
principles governing its use as laid down in the JSP 886, “The Defence Supply Manual – Standard Priority System” and subsequent amendments
to the JSP. Where subsequent amendments result in a material change to JSP 886, the Contractor shall be entitled to discuss with the Authority,
the impact on their proposed solution. This will include end to end provision to satisfy high priority AOG stores demands.
2.A.5. The Contractor shall ensure that embodiment of any outstanding DO (AH (F)) modifications to components undergoing R&O is carried
out and are to ensure that components are delivered to the latest modification standard. The Contractor shall not modify any component
undergoing Repair without the prior agreement of the Authority. The Contractor shall submit a quotation for additional modification work that may
be over and above agreed firm prices for R&O. Delivery paperwork shall accurately reflect the superseding part number and NSN.
2.A.6. The supply of components or equipment in support of a Service Modifications (SM), former Service Engineered Modifications (SEM) and
Service Engineered Aircraft Radio Installation Modifications (SRIM) are out of scope, with the exception of those SMs subject to Design
Incorporation by the DO (AH (F) or AWL).
2.A.7. The Contractor shall:
Page 14 of 42
a. Instigate corrective actions to address shortfalls in quality and performance.
b. Notify the Authority when it is necessary to deliver ‘in lieu spares’ by a Change Notice. This document shall indicate if the ‘in lieu
spare’ is a direct Fit, Form, Functional (FFF) equivalent to the required spare. Before the ‘in lieu spare’ is delivered permission to fit the
spare must be obtained from the Gazelle Engineering Authority (EA). The Contractor shall, once EA permission is received arrange for the
MOD Gazelle publications to be updated with the ‘in lieu part number information’. The Contractor shall obtain written approval of the DO
(AH (F)). If AH (F), as the aircraft DO, consider the part is not the same fit, form, function then the Contractor shall take modification action
at the Contractors expense and the item can be considered by the Authority as an ‘in lieu item’. The Contractor shall apply Defence
Standard 05-61 Part 1 – Quality Assurance Procedural Requirements – Concessions.
2.A.8. All Articles delivered by the Contractor shall be accompanied by a Delivery and Inspection Note (DAIN) MOD Form Number 640 and a
certificate of conformity. All articles shall be traceable back to the approved Original Equipment Manufacturer (OEM). The DAIN shall include:
(1) Consignee name and address
(2) Certificate of Conformity
(3) Reference number and date of document
(4) MOD Contract number
(5) Description of goods and quantity
(6) Any relevant deviations or concessions
(7) Part Number and Full NSN
(8) Any other details required in the main GPSC.
2.A.9. Special to Type Containers (STC) will be supplied by the Authority and will remain the property of the MOD. Repair of STCs is out of
scope of this contract. The Contractor shall not scrap STCs without prior agreement of the Authority on MOD Form F650A.
2.A.10. The Contractor shall be responsible for obtaining any customs clearance necessary to deliver the items. Spares unloading within the
MOD boundary will be an Authority responsibility. All other handling shall be the responsibility of the Contractor.
Page 15 of 42
2.A.11. The Contractor shall contact the Authority if a R&O is considered Beyond Economic Repair (BER). The Contractor shall provide a
detailed costed case as an audit trail to this recommendation. If the Authority agrees with the BER recommendation then either the Authority will
provide disposal instructions or provide instructions to continue with the uneconomic repair at a cost to be negotiated on an as required basis. If
the item is deemed BER by the Authority the fixed strip and inspection price will be paid.
2.A.12. Upon receipt of a demand order the Contractor shall provide acknowledgement of the acceptance of the demand order within 5 working
days (excluding AOG).
2.A.13. When un-codified spares are required, the Contractor shall order using part number and as part of the supply process will ensure
codification of the spare in accordance with National Codification Bureau and DEFCON 117. An annual baseline of quantity 10 codifications is
assumed.
2.A.14. If it becomes evident that R&O may be delayed beyond the TRT defined in the contract due to a spares shortage, for which spares are
available within the MoD boundary, then the Contractor may approach the Authority for a Government Furnished Equipment (GFE) spare. There
is no obligation on the Authority to provide the spare. The Contractor shall be responsible for the collection of GFE. The Contractor shall be
responsible for replacement of the GFE if required or an equitable adjustment of the repair cost may be authorised by the Authority.
Depth Support Facilities
2.A.15. The Authority will reserve the right to utilise MOD facilities to carry out repairable in MOD Depth facility (R2) repairs.
Logistics Management System
2.A.16. The Authority will continue to use GOLDesp - Work Recording and Asset Management, technical management system or its
replacement.
Page 16 of 42
2.B
SPARES PROVISION, REPAIR AND OVERHAUL
Item No
Spares Provision and
Repair & Overhaul
Requirement
Objective
Critical Success
Factor
Description
(a)
(b)
(c)
(d)
(e)
To ensure that
the supply of
materiel supports
a capable,
sustainable and
airworthy Gazelle
Fleet
That FFP materiel
is provided in the
required quantity,
to the specified
place at the
contracted time in
the Demand Order
MOD Form 6625.
a. The Contractor shall fulfil MOD Spares Demand Orders within quoted price and lead
times to support a capable sustainable and airworthy Gazelle Fleet. The Authority
nominated routine delivery/collection point will be Middle Wallop, Multi Platform Support
Unit (MPSU). The Contractor shall provide combined spares and R&O routine
delivery/collection during normal working hours on a day agreed with MPSU to meet
PLT/TRT. Alternative delivery points may be nominated by the Authority for high priority
requirements.
2.B
SPARES DELIVERY
b.
The Contractor shall provide:
1. Materiel suitable for use for its intended purpose.
2. Materiel at agreed time and location.
3. All necessary supporting documentation.
c. The Contractor shall ensure that all spares have the correct NSN and be packaged to
primary standard packaging in accordance with DEFCON 129 for safe transit and storage,
unless STC is defined within Gazelle publications or the Authority requests packaging
beyond primary standard packaging.
d. The Contractor shall provide out of hours assistance for spares required for an AOG
situation.
e.
2.B.1
Undertake R&O for
delivery to UK agreed
locations.
To ensure that
the provision of
components and
equipment
supports a
capable,
That FFP materiel
is provided in the
required quantity,
to the specified
place at the
contracted time
The Contractor shall provide a Certificate of Conformity with all spares.
a.
The Contractor shall fulfil R&O Orders within quoted price and lead times to support
a capable sustainable and airworthy Gazelle Fleet. The Authority nominated routine
delivery/collection point will be Middle Wallop, Multi Platform Support Unit (MPSU). The
Contractor shall provide combined spares and R&O routine delivery/collection during
normal working hours on a day agreed with MPSU to meet PLT/TRT. Alternative delivery
points may be nominated by the Authority for high priority requirements.
Page 17 of 42
Item No
Spares Provision and
Repair & Overhaul
Requirement
Objective
Critical Success
Factor
Description
(a)
(b)
(c)
(d)
(e)
sustainable and
airworthy Gazelle
Fleet
b.
The Contractor shall provide:
1. Materiel suitable for use for its intended purpose.
2. Materiel within agreed TRT.
3. All necessary supporting documentation.
c.
The Contractor shall make provision for DO (AH (F)) Initiated Modifications.
d.
The Contractor shall ensure that all R&O components and equipments have the
correct NSN and be packaged to primary standard packaging in accordance with DEFCON
129 for safe transit and storage, unless STC is defined within Gazelle publications or the
Authority requests packaging beyond primary standard packaging.
Page 18 of 42
SECTION 3 – TECHNICAL SUPPORT
3.A
GENERAL PRINCIPLES
Technical Support
3.A.1. The Contractor shall interface with the Aircraft DO, AH (F) within the scope of GPSC. The Contractor shall provide technical support to the
Authority to ensure that the airworthiness of the Gazelle Fleet is maintained.
3.A.2. The Contractor shall provide the following Technical Support:
a. The Contractor shall be responsible for the proactive management of obsolescence, quarterly obsolescence reviews and will present
recommended resolution if obsolescence is found in any in scope components or equipment.
b. The Contractor shall implement an obsolescence management system to allow it to overcome obsolescence of components and
equipment to ensure continued availability and cost-effective support of Gazelle.
c. Technical Support for SM, SEM and SRIM is out-of scope unless DO (AH (F)) incorporation of such modifications has been adopted
into the Aircraft Drawings. The Contractor shall provide technical support to modifications adopted by DO (AH (F)) into Aircraft Drawings.
d. The Contractor shall provide the Authority with approved Gazelle DO (AH (F)) technical advice within defined timescales by the most
appropriate means agreed with the Authority. An annual baseline of quantity 30 Technical Queries is assumed.
e. The Authority will retain prime responsibility for Gazelle Fleet airworthiness and safety management and for airworthiness Release to
Service. The Contractor shall provide airworthiness advice to the Authority on all aspects of in scope equipment, along with advice on the
integration and interfacing of in scope equipment with out-of-scope components and equipment. This is to include but not limited to
validation of Statement of Operating Intent and Usage against original DO (AH (F)) design spectrum, future Operational Data Recording,
Manual Data Recoding Exercise, Reliability Centred Maintenance and other airworthiness data requiring DO (AH (F)) endorsement.
f.
The Contractor shall provide a six monthly amendment to the IPC which includes information via AH (F).
Page 19 of 42
g. The Contractor shall undertake MOD Form 760 fault investigations (via AH (F)/accredited Service Centre) tasked to them by the
Authority in accordance with MAA regulatory Article 5404. An annual baseline quantity of 12 MOD Form 760s is assumed. The feedback
from AH (F) shall be forwarded to the Authority’s Gazelle Engineering Authority (EA) on MOD Form 761. The Contractor will be copied
relevant occurrence reports (or given read only access) to be forwarded to AH (F) and where necessary the Contractor shall undertake
assessments and produce investigation reports, through AH (F). The Contractor as requested by the Authority, shall undertake safety
management trend analysis via AH (F).
h. The Contractor shall provide approved technical advice that recommends revised repair limits/concessions for Gazelle components
and equipment to prevent component rejections.
3.A.3. The Contractors technical advice and investigation shall provide responses based on the ‘as-designed configuration’ as defined in the
Aircraft Release to Service. Where the Contractor determines that the delivery requires input from the Authority, clear demarcation of roles and
responsibilities shall be identified and agreed.
3.A.4. The Contractor shall raise airframe repair schemes (not contained within the airframe repair manual) that shall use approved data and are
authorised before delivery by the Gazelle DO (AH (F)). An annual baseline of quantity 2 airframe repair schemes is assumed.
Technical Publications
3.A.5. The Contractor shall:
a. Produce an amendment instruction page along with a print master and page count. The Contractor shall include a list of modifications
and unsatisfactory feature reports incorporated into the IPC by the amendment. The Contractor shall deliver 1 PDF Soft Copy of the IPC
amendments every 6 months (up to one month before 31 January and 31 July) to DE&S P2G PT at Abbey Wood. Full responsibility for the
data shall rest with the Contractor who shall have carried out necessary QA checks for accuracy. Amendments shall recognise both EC
and AWL designed UK specific modifications. Supercession data shall be provided by the Contractor.
b. Accept electronic MOD Form 765 Unsatisfactory Feature Reports (UFR) for the IPC and produce an electronic response. A suitable
IPC amendment process shall be agreed with clear performance targets, to be agreed through AH (F). An annual baseline of quantity 10
MOD Form 765s is assumed.
Page 20 of 42
c. Incorporate AW 4000 series direct modifications into the Gazelle IPC, when the necessary information has been provided.
d. Provide a yearly publication amendment data drop to the Authority (for forwarding to AWL) for the publications listed at Appendix 5,
commencing January 2015. This will contain only French and UK information. The Contractor shall provide updated publications in the AH
format with an AH certificate of validation annually by 31 January, the first delivery is January 2016. The publications shall be in English.
Currently MAT 8701, MAT 8702, MAT 8703, MAT 8704, MAT 8705 and MAT 8707 are provided in French, they are required in English.
Safety Management
3.A.6. The Contractor through AH (F) shall provide effective and authoritative safety management advice, information and documentation.
The Contractor shall:
a. Through AH (F) provide timely Emergency Alert Service Bulletins, Alert Telex's, Service Bulletins and Letters translated into English.
b. If the Contractor discovers any airworthiness, environmental or safety issue with the Gazelle or any of its components these are to be
immediately highlighted to the Authority.
c. When requested by the Authority, carry out immediate safety assessments up to 30 man hours through AH (F) in support of Authority
investigations into aircraft accidents and serious air incidents. Where directed this will include a risk assessment of airworthiness,
environmental and safety issues. The Authority is to be advised of any fleet wide implications and corrective action required. A special
category work task will be raised by the Authority for continued investigation.
d. When tasked under technical investigation, analyse the full engineering aspects which are the subjects of MOD Form 760 fault reports
and provide safety advice in the MOD Form 761 investigation report.
e. Provide R&O strip and survey reports in a soft copy typed report in English, within 10 working days of delivery to the Authority.
f. Provide information if required by the Authority necessary to populate the Authority Platform Hazard Log and to update the Authority
Platform Safety Cases.
Page 21 of 42
3.B
TECHNICAL SUPPORT
Item No
Requirement
(a)
3.B
(b)
TECHNICAL SUPPORT
3.B.1
Provide Advice to
Support Policy
3.B.2
Provide Technical Advice
and Investigation
Objective
(c)
To ensure that
Support and
Maintenance
Policies remain
valid and assist in
cost effective
delivery
To ensure that
technical advice
relating to the
support and
operation of the
Gazelle Fleet is
proactive, timely
and to the
Authority’s
satisfaction
Critical Success
Factor
(d)
That Technical
Support is provided
in a timely manner
to allow the
continued
operation,
sustainability and
airworthiness of the
Gazelle Fleet
Description
(e)
a. The Contractor shall undertake to provide advice in support of the existing and future
Support Policy Statements (SPS) for the Gazelle airframe and in scope systems and the
existing and future Component Maintenance Policy for in scope repairable components
and equipment.
a. The Contractor shall provide technical advice relating to the support and operation of
the Gazelle platforms.
b. The Contractor shall provide technical advice to the Authority during the following
times:
1. Standard Working Hours: 0800 – 1600 GMT each business day, Monday to
Thursday, excluding UK Bank Holidays. 0800 – 1300 GMT Friday, excluding UK Bank
Holidays.
2. Out of Hours, only for safety assessments: Any period (Monday to Sunday
inclusive) within the daily 24 hour period over and above Standard Working Hours.
c.
The technical advice shall include:
Page 22 of 42
Item No
Requirement
Objective
(a)
(b)
(c)
Critical Success
Factor
(d)
Description
(e)
1. Provision of authoritative responsive, competent technical advice and
investigation in accordance with the following timescales:
i.
Priority A - Urgent tasks/questions should be answered within 24
elapsed hours.
ii. Priority B - Tasks/questions should be satisfactorily answered within 5
working days of submission.
iii. Priority C - Tasks/questions should be satisfactorily answered within 10
working days of submission.
iv. Priority D - Tasks/questions should be satisfactorily answered within 30
working days of submission.
3.B.3
Provide Technical
Publications
To ensure that
Technical
Publications are
updated in a
timely manner,
that amendments
are accurate to
enable smooth
and effective
operation of the
Gazelle Fleet
d. The Contractor shall provide a tasking method and route alongside a format for
recording/responding to technical queries and allows cross referencing/trend/performance
analysis to be conducted on a monthly basis.
a. The Contractor shall provide Technical Publications covering all engineering and
supply activity undertaken in support of the MOD Gazelle Fleet for the list of publications at
Appendix 5 to this SOR.
b. The Contractor shall ensure that:
1. Updated Technical Publication data, incorporating all technical manual
information resulting from French / UK modifications and associated AMS’s is
provided annually. French specific information is to be excluded.
2. The update shall include text, illustrations and drawings and shall be validated
by the Contractor before being supplied to the Authority.
c. The Contractor through AH (F) shall provide timely Emergency Alert Service Bulletins,
Service Bulletin, Service Letter and Alert Telex Service.
Page 23 of 42
Item No
(a)
3.B.4
Requirement
(b)
Provide Safety
Management Advice
Objective
(c)
That the
Contractor
contributes to the
continued safety
of the Gazelle
Fleet
Critical Success
Factor
(d)
Description
(e)
a. The Contractor shall provide advice and documentation to demonstrate that the
Services supplied under the GPSC Contract contribute to the continued safety of the
Gazelle Fleet.
b. The safety management advice shall include:
1.
Provision of Emergency Alert Service Bulletins, Alert Telex's, Service
Bulletins and Letters.
2.
When requested by the Authority, carry out immediate safety assessments up
to 30 man hours in support of Authority investigations into aircraft occurrences.
Where directed this will include a risk assessment of airworthiness, environmental
and safety issues. The Authority is to be advised any fleet wide implications and
corrective action required.
3.
When tasked under technical investigation analysis of the safety and risk
aspects of components which are the subjects of MOD Form 760 fault reports and
provision of safety advice in the MOD Form 761 investigation report. TRT for these
reports shall be no longer than: 4 months for an airworthiness MOD Form 760 and
6 months for a routine investigation.
4.
Provision of the information if required by the Authority necessary to populate
the Authority Hazard Log and to update the Authority Platform Safety Cases.
Page 24 of 42
APPENDIX 1
GPSC SCOPE
Ser
No
(a)
1
Activity
(b)
2
R&O
Management Activity
In Scope
Out of scope
(c)
(d)
Recommend disposal
of Capital Assets
deemed to be BER.
Disposal of Capital
Assets.
Ensure contract TRTs
are met or with
Authority permission
exceeded.
Spares Provision and Repair and Overhaul
In Scope
Out of scope
(e)
(f)
Repair and Overhaul
as required of all items
at Annex C.
Movement of materiel
on the MOD side of
the GPSC boundary.
Supply of FFP materiel
to the GPSC boundary
to meet the contracted
turnaround times.
Technical Support
In scope
Out of scope
(g)
(h)
Technical solutions to
potential spares
requirements.
Recommendations for
Component maintenance
policy.
Provide R&O KPI
information in
accordance with the
contract.
2
3
Provision of
spares –
Consumable &
Capital
Components
Provision and
Maintenance of a Date
Of Order Price (DOOP)
Catalogue.
Provision and
Maintenance of a
Spares Delivery
Schedule
Disposal of
consumables & capital
components deemed
surplus to
requirements.
Supply of consumable
and capital
components to the
GPSC boundary within
procurement lead time
in response to
Authority Demand
Orders.
Codification of spares
Ensure contract PLT
are met or with
Authority permission
exceeded.
Provide spares KPI
information in
accordance with the
KPI/MOE Annex.
Page 25 of 42
Movement of
consumable and
capital components on
the MOD side of the
GPSC Boundary.
Provision of drawings.
Repair and testing
arrangements on the
MOD side of the
GPSC boundary.
APPENDIX 1
Ser
No
(a)
Activity
3
6
Technical
Assistance /
Advice
Management of on-call
technical support.
7
Technical
Publications
Management of
Publications Data
transfer required by
Authority.
4
(b)
Management Activity
In Scope
Out of scope
(c)
(d)
Spares Provision and Repair and Overhaul
In Scope
Out of scope
(e)
(f)
Fleet planning, Fleet
configuration
management,
Airworthiness
Approval.
Printing and
Distribution of
Technical Pubs.
Technical Support
In scope
Out of scope
(g)
(h)
Provision of on-call
Technical Support.
Provision of Technical
Support including
Technical Queries and
Fault investigation.
N/A
Provision of support to
Tech Pub queries.
French Specific Data.
Provision of Tech
Pubs required by
Authority.
Provision of advice on
tech pubs as required
by Authority.
5
8
Technical
Instructions
Provision of Technical
Instructions to include
Service Bulletins,
Letters and Telexes.
6
9
Obsolescence
Management
Provision of pro-active
management of
obsolescence,
including DO approval
(AH (F)).
1
Authority
0
Initiated
Modifications
Integrating adopted
Modifications into
7
Provision of Technical
Instructions to include
Service Bulletins,
Letters and Telexes.
Technical Approval.
Modifications, except
fit form and function
solutions.
Identification of
obsolescence issues
and production of
proposed solutions
(including alternative
items) for approval by
Authority and possible
implementation.
Identification of
obsolescence issues
and production of
proposed solutions
(including alternative
items) for approval by
Authority and possible
implementation.
Provide spares
support or R&O
support for Authority
Provision of Technical
Support to Authority
initiated modifications
Page 26 of 42
Engines & support to
Service
Modifications.
APPENDIX 1
Ser
No
(a)
Activity
(b)
following
Adoption
8
1
2
9
1
Fault
3
investigation
and Analysis.
Management Activity
In Scope
Out of scope
(c)
(d)
service.
Spares Provision and Repair and Overhaul
In Scope
Out of scope
(e)
(f)
Initiated Modifications.
Provision of calibration
or specialist tools used
in support of 1st and
2nd line operations that
have a calibration
policy.
Management of fault
investigations for inscope items.
Technical Support
In scope
Out of scope
(g)
(h)
following Adoption.
Provision of advice
regarding calibration or
specialist tools used in
support of 1st and 2nd
line operations that have
a calibration policy.
Investigate all faults
requested by Authority
and report findings to
Authority.
Provide fault
investigation KPI
information in
accordance with the
KPI/MOE Annex.
Undertake assessments
of occurrence reports as
requested by Authority
and report to a level
agreed with the
Authority and provide
advice accordingly.
Page 27 of 42
APPENDIX 2
GLOSSARY OF TERMS, ABBREVIATIONS & ACRONYMS
TERM
MEANING
Airworthiness
The ability of an aircraft or other airborne equipment or system to operate
without significant hazard to aircrew, ground crew, passengers (where
relevant) or to the general public over which such airborne systems are flown.
AOG
Aircraft On Ground
Authority
The MOD acting as party to this agreement.
Authority Mandate
Authority regulations with which the Contractor is bound to comply.
Authority-Initiated Modifications Modifications initiated by the Authority to realise upgrades in capability or to
satisfy other requirements e.g. safety modifications, SMs.
AWL
Agusta Westland Limited
BER
Beyond Economic Repair is judged to be above 80% of new build price for a
spares inclusive repair.
Contractor-Initiated Modifications Any modification that is developed and introduced by the Contractor
e.g. modifications to equipment to improve reliability or to counter
obsolescence.
DAIN
Delivery and Inspection Note
DAOS
Design Approved Organisation Scheme
DASOR
Defence Air Safety Occurrence Report
DEFSTAN
Defence Standard
DO
Design Organisation
EA
Engineering Authority
AH (F)
Airbus Helicopters France (formerly Eurocopter (France) / Aerospatiale)
EMS
Environmental Management System
Fit for Purpose (FFP)
A FFP aircraft is defined as one that is available (in Fwd), reliable, safe
(airworthy), and capable
GFA
Government Furnished Assets
GFE
Government Furnished Equipment
GPSC
Gazelle Platform Support Contract
Inventory Management
The process of managing materiel stock levels and location to efficiently meet
the needs and objectives of stakeholders.
Page 28 of 42
APPENDIX 2
TERM
MEANING
IPC
IS
JBA
JHC
JSP
KPI
LTC
MOD
Modification
MoE
MoQ
MPSU
NSN
Obsolescence
Illustrated Parts Catalogue
Information Systems
Joint Business Agreement
Joint Helicopter Command
Joint Service Publication
Key Performance Indicator
Local Technical Committee
Ministry of Defence
A change to an airframe or aircraft component configuration standard.
Measure of Effectiveness
Minimum Order Quantity
Multi Platform Support Unit
NATO Stock Number
The effect on a system of a device that is no longer manufactured or
supported.
Original Equipment Manufacturer
Out of Service Date
Puma 2 Gazelle Project Team
Puma 2 Gazelle Project Team Leader
Pre Packed Quantity
Project Review Meeting
Repair and Overhaul
Repairable in MOD Depth facility
Royal Air Force
Repair and/or Overhaul
Service Engineered Modification since replaced by Service Modification (SM)
Service Modification
Statement of Requirement
Generic term used to describe “the need” for a component or part required for
aircraft work.
Support Policy Statements
Service Engineered Aircraft Installation Modifications
OEM
OSD
P2G PT
P2G PTL
PPQ
PRM
R&O
R2
RAF
R&O
SEM
SM
SoR
Spare(s)
SPS
SRIM
Page 29 of 42
APPENDIX 2
TERM
MEANING
STC
Sustainable
Special to Type Container
The support chain provides sufficient support to an aircraft fleet to enable the
operational requirement to be met.
Through Life Support Meeting
Turn Around Time
Relates to a Publication - A Report submitted when an inaccuracy or
inconsistency is identified in a Technical Publication. The report is used as
the basis for corrective action to be taken.
The ultimate end user of the equipment capability,
Westland Helicopter Limited
TLSM
TRT
Unsatisfactory Feature Report
(UFR)
User
WHL
Page 30 of 42
APPENDIX 3
GFA / AUTHORITY PROVIDED INFORMATION
GFA
Government Furnished Equipment
Gazelle Clutch and Freewheel Balancing Rig. This rig is currently used by AH (F) to support the R&O requirements and is located in France. The
Authority cannot guarantee that this rig can be relocated from AH (F).
AUTHORITY PROVIDED INFORMATION
The Authority will undertake to provide the following:
Management
Informing the Contractor of MOD changes to planning assumptions and MOD policy that may affect the GPSC solution.
UK specific Gazelle Air Publications can be provided if required.
Spares Provision and Repair and Overhaul
Annual indicative R&O requirements.
Page 31 of 42
APPENDIX 4
MEETINGS
Through Life Support Meeting (TLSM)
Function
The function of the TLSM is to manage the Through Life Support issues associated with the Contract.
Attendees






Authority Project Manager (Chairman)
Authority Engineering Authority
Authority Supply Chain Manager
Support Contractor Customer Support Manager (Secretary)
Support Contractor Technical Representative
Front Line Command
Other Suitably Qualified and Experienced Personnel (SQEP) will be requested to attend as necessary.
Terms of Reference
Draft TORs are attached below and shall be ratified no later than 1 month after the inaugural TLSM.
Frequency
Every 3 months.
Location
The TLSM shall take place in the UK at the Contractors premises.
Page 32 of 42
APPENDIX 4
Agenda
Standing Agenda shall be discussed by the Authority and Contractor at the inaugural TLSM and ratified no later than 1 month after the inaugural
TLSM. Once ratified, the Contractor shall be responsible for providing the Agenda to attendees no later than 5 working days prior to the meeting.
Minutes
Shall be produced by the Contractor and provided in draft form to the Authority’s Project Manager within 5 working days of the meeting for their
approval. The Authority’s Project Manager will review the minutes within 5 working days.
Page 33 of 42
APPENDIX 4
Through Life Support Meeting – Terms of Reference
Mandate
The GPSC Through Life Support meeting is responsible for managing and resolving any Through Life Support issues arising on the Gazelle
aircraft.
Responsibilities
The TLS meeting will be specifically responsible for:



Technical oversight of the GPSC contract.
Issue resolution between the Authority and Contract which affects the level of service being provided to FLC.
Review of issues arising from other meetings.
Membership
Core membership of the GPSC TLS Meeting will be drawn from the following key areas:






Authority Project Manager (Chairman)
Support Contractor Customer Support Manager (Secretary)
Authority Engineering Authority
Authority Supply Chain Manager
Support Contractor Technical Representative
Front Line Command
In addition, membership from specialist or other organisations will be invited as required.
Frequency
The GPSC Through Life Support Meeting shall meet at least every 3 months, but more frequently as circumstances demand.
Page 34 of 42
APPENDIX 4
Project Review Meeting (PRM)
Function
The function of the PRM is to manage the effectiveness of the contract to deliver the GPSC.
Attendees





Authority Project Manager (Chairman)
Authority Commercial Manager
Authority Supply Chain Manager
Contractor Customer Support Manager (Secretary)
Contractor Service Delivery Manager
Other Suitably Qualified and Experienced Personnel (SQEP) will be requested to attend as necessary.
Terms of Reference
Draft TORs are attached below and shall be ratified no later than 1 month after the inaugural PRM.
Frequency
Every 3 months.
Location
The PRM shall take place in the UK at Contractors premises (unless otherwise agreed with the Authority).
Page 35 of 42
APPENDIX 4
Agenda
Standing Agenda shall be issued by the Authority and Contractor at the inaugural PRM and ratified no later than 1 month after the inaugural
PRM. Once ratified, the Contractor shall be responsible for providing the Agenda to attendees no later than 5 working days prior to the meeting.
Minutes
Shall be produced by the Contractor and provided in draft form to the Authority’s Project Manager within 5 working days of the meeting for their
approval. The Authority’s Project Manager will review the minutes within 5 working days.
Performance Measurement Report (PMR)
The Contractor shall issue a PMR to the Authority ten working days (10) days prior to each PRM. The format, level of content and level of
underpinning evidence of the PMR shall be ratified by the Authority at least two months before the inaugural PRM.
Page 36 of 42
APPENDIX 4
Project Review Meeting – Terms of Reference
Mandate
The Project Review meeting is responsible for managing the GPSC, ensuring that KPI’s and MoE’s are met and resolving contractual issues.
Responsibilities
The Project Review meeting will be specifically responsible for:






Review of KPIs;
Review of MoEs;
Recent and forecast repair Turn Round Times (TRTs);
Payment reconciliation;
Details of issues that the Contractor or the Authority consider may affect the performance of the Contract;
Details of changes to the Contractor’s or Authority’s project/commercial management organisations.
Membership
Core membership of the PRM Meeting will be drawn from the following key areas:





Authority Project Manager (Chair)
Authority Commercial Manager
Authority Supply Chain Manager
Contractor Customer Support Manager (Secretary)
Contractor Service Delivery Manager
In addition, membership from specialist or other organisations will be invited as required.
Frequency
The Project Review meeting shall meet at least every 3 months.
Page 37 of 42
APPENDIX 4
Local Technical Committee (LTC)
Function
The function of the LTC is to provide a forum for dealing with technical, modification and associated matters, to take decisions and, where the
decision exceeds the delegated powers, make recommendations to the Authority PTL in accordance with MAA Regulatory Article 5303 and
5304.
Attendees






Authority Project Manager (Chairman)
Contractor Customer Support Manager (Secretary)
Authority Engineering Authority
Authority Supply Chain Manager
Contractor Technical Representative
Contractor Design Engineering Representative – DO (AH (F))
Other Suitably Qualified and Experienced Personnel (SQEP) will be requested to attend as necessary.
Terms of Reference
Draft TORs are attached below and shall be ratified no later than 1 month after the inaugural LTC.
Frequency
Every 3 months.
Location
The LTC shall take place in the UK at premises provided by the Contractor.
Agenda
Standing Agenda shall be issued by the Authority and the Contractor at the inaugural LTC and ratified no later than 1 month after the inaugural
Page 38 of 42
APPENDIX 4
LTC. Once ratified, the Contractor shall be responsible for providing the Agenda to attendees no later than 5 working days prior to the meeting.
Minutes
Shall be produced by Contractor and provided in draft form to the Authority’s Project Manager within 5 working days of the meeting for their
approval. The Authority’s Project Manager will review the minutes within 5 working days.
Page 39 of 42
APPENDIX 4
Local Technical Committee – Terms of Reference
Mandate
The Local Technical Committee is responsible for dealing with all technical, modification and associated matters, to take decisions and, where
the decision exceeds the delegation powers, make recommendations to the Authority PTL in accordance with MAA Regulatory Article 5303 and
5304.
Responsibilities
The Local Technical Committee will be specifically responsible for:

Review Technical Queries/Tasks/Questions and replies.

Review any alternative parts.

Review obsolescence Plan.

Review any publication amendments, this includes IPC.

Review any ongoing Quality Occurrence Reports.

Review any ongoing MOD Form 760 Fault Investigations.

Review released SI(T), Emergency Alert Service Bulletins, Alert Telex’s and Service Bulletins.

Review of MoD released DASORS.
Membership
Core membership of the Local Technical Committee will be drawn from the following key areas:

Authority Project Manager (Chairman)
Page 40 of 42
APPENDIX 4





Contractor Customer Support Manager (Secretary)
Authority Engineering Authority
Authority Supply Chain Manager
Contractor Technical Representative
Contractor Design Engineering Representative –DO (AH (F))
In addition, membership from specialist or other organisations will be invited as required.
Frequency
The Local Technical Committee shall meet at least every 3 months, but more frequently as circumstances demand.
Page 41 of 42
APPENDIX 5
PUBLICATIONS SUPPORTED THROUGH GPSC
List of AH (F) Publication revisions applicable to Gazelle:
SER
1
2
3
4
5
6
7
8
9
10
MANUAL
MAT 8701 – Maintenance Manual
MAT 8702 – Maintenance Programme
MAT 8703 – Repair Manual
MAT 8704 – Maintenance Diagrams (electrical
wiring) Manual
MAT 8705 – Flight Manual
MAT 8707 – Storage Manual
SB 00-02 – Modifications List
MCM – Component Manual
MRV & RB – Reconditioning Manual plus RB
supplements.
IPC – Illustrated Parts Catalogue to include
Alternative Parts Catalogue
LANGUAGE
FRENCH
FRENCH
FRENCH
FRENCH
STANDARD
AIR 104
AIR 104
AIR 104
AIR 104
EQUIVALENT AP MANUAL
AP101C0901/0903-1
AP101C0901/0903-5A
AP101C0901/0903-6
AP101C0901/0903-10
FRENCH
FRENCH
ENGLISH
ENGLISH
ENGLISH
AIR 104
AIR 104
ATA 100
ATA 100
ATA 100
AP101C0901/0903-15/16
AP101C0901/0903-7
AP101C0901/09031A
Vendor Publications
AP101C0901/0903-6B
ENGLISH
AP101C0901/0903-3
Currently MAT 8701, MAT 8702, MAT 8703, MAT 8704, MAT 8705 and MAT 8707 are provided in French, for the GPSC they are required
in English.
Page 42 of 42

Similar documents