EXERCISE

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EXERCISE
EXERCISE
SMART objectives – specific, measurable, achievable, results oriented,
time frame
Who/what
Change/desired effect
In what
By when
Outcomes, Indicators, Data
Outcomes
Indicators
Data collection
Sources
Methods
Sample
Timing
Linkages and relationship, alignment, what is important, reducing administrative burden
Evidence based practice
QUANTITY
QUALITY
How much did we do?
How well did we do it?
EFFORT
# Clients/customers
served
% Common measures
# Activities (by type
of activity)
% Activity-specific
measures
e.g. client/staff ratio, unit cost, clients from a target
group, staff turnover, staff morale, staff fully
trained, worker safety, client satisfaction (were they
treated well), wait time, wait lists/turnaways,
meeting specific industry standards
e.g. timely, clients completing activity, correct and
complete processes, meeting standards
EFFECT
#
Is anyone better off?
% Skills / Knowledge
(e.g. parenting skills)
#
% Attitude / Opinion
(e.g. toward drugs)
#
% Behaviour
(eg drug and alcohol use)
#
% Circumstance
(e.g. working, in stable housing)
Source:
Mark Friedman
2005

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