SMART objectives – specific, measurable, achievable, results oriented,
Outcomes, Indicators, Data
Linkages and relationship, alignment, what is important, reducing administrative burden
Evidence based practice
How much did we do?
How well did we do it?
% Common measures
# Activities (by type
e.g. client/staff ratio, unit cost, clients from a target
group, staff turnover, staff morale, staff fully
trained, worker safety, client satisfaction (were they
treated well), wait time, wait lists/turnaways,
meeting specific industry standards
e.g. timely, clients completing activity, correct and
complete processes, meeting standards
Is anyone better off?
% Skills / Knowledge
(e.g. parenting skills)
% Attitude / Opinion
(e.g. toward drugs)
(eg drug and alcohol use)
(e.g. working, in stable housing)