ICTC USA

Transcription

ICTC USA

1988 - 2014
ICTC is a Full Service Manufacturer of Custom
Wire Harnesses, Cable Assemblies,
Printed Circuit Board Assemblies &
Electronic Box Builds
ICTC PRESENTATION TABLE OF CONTENTS
1) ICTC Company Profile
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2)
3)
4)
5)
6)
7)
8)
9)
Background
Industry Specialties
Quality
Cable & Wire Harness
EMS Solutions
Turn Key Services
News & Press Releases
ISO Certificate
MBE Certificate
Sample Quality Plan
Quality Manual
2007 – 2013 Quality Performance
2007 – 2013 Delivery Performance
Contact Directory
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Off Shore
Customer Service
Delivery
Hall of Fame
Testimonies
Summary – At the Core
ICTC COMPANY PROFILE
SECTION 1
ICTC BACKGROUND
Founded in 1988, the company has evolved from a simple local cable
assembly house to a worldwide provider of electronic manufacturing
solutions. In 1996, ICTC received ISO 9002:1994 certification. In 2003,
ICTC USA established its own facilities in China, and as of May 2010, both
our USA and China facilities have ISO 9001:2008 certification.
With our Global Presence, multiple locations, and strategic partners
around the planet, we are able to provide client specific manufacturing
solutions that are value focused with excellence in service, superior
quality, and with an ultimate goal of exceeding our customer's
expectations.
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Located 35 miles North of Tampa Florida, USA
China location in Chang An Town, Dongguan
Part of IC INTRACOM’s global group of companies with offices
and distribution centers around the world www.icintracom.com
ICTC INDUSTRY SPECIALTIES
For more than 25 years, ICTC has built its reputation on delivering the
highest level of quality and service to our customers in a variety of
industries.
Strongly committed to honor and integrity, we work hard each day to
earn your trust, striving with excellence to surpass your expectations.
ICTC USA is dedicated to listening, understanding and delivering
manufacturing solutions for your needs, allowing you to free up more
resources and focus on your own unique core competencies.
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Aerospace & Defense
Audio / Video
Marine
Automotive
Data Communications
Electronics
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Gaming
Industrial Machinery
Lighting
Medical
Video
 Military
 Renewable Energy
 Telecom / Networking
ICTC QUALITY ASSURANCE
At ICTC USA, we are committed to quality by focusing on customer’s needs and listening to their
expectations. Our expectation is that we supply an uncompromising manufacturing performance
by delivering superior quality products to our clients with white glove service - on time, every time!
 Onsite Quality Control of OEM
product realization
 Product Specific engineered QP’s
(Quality Plans)
 Verify components at IQC
 Mid-process inspection
 ISO 9001:2008 in China & US
 Out of box audits
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ICTC QUALITY RESULTS
ICTC Cable and Wire Harness Standards
 We adhere strictly to the following manufacturing processes –
 J-STD-001D Certified Soldering Instructors & Technicians
 Class II & Class III Soldering
 IPC/WHMA-A-620 Rev. A
 WHMA Member
 ISO 9001: 2008 Certified 0078239
 ISO 13485:2003 Certified 0077249
 Mil Spec
 UL Registered Firm E231095
 ITAR, Q4 2014
 AS9102, Q1 2015
ICTC CABLE AND WIRE HARNESS PROFICIENCIES
 Custom Wire & Cable Operations
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Cutting, Crimping, Stripping, Termination
Heat Shrinking, Tinning, Twisting, Kitting
Spiral Wrapping, Butt Splicing
Labeling, Marking and Molding
 Simple & Intricate Wire-Harness Assemblies
 Shielded or Unshielded
 Modular, Semi-Rigid Coax,
 Multi-pair and Discrete
 100% Testing
ICTC Cable and Wire Harness Varieties
 Data Communications
Cable
 Co-ax to include semirigid
 Discrete Wire
 Ribbon Cable
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Hook-Up Wire / Lead Wire
Audio/Video Cable
Computer Cable
Automotive Wire and
Battery Cable
 Marine Wire
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Mil Spec
Industrial Wire
Instrumentation Cable
Power Cable
Flexible Control Cable
Continuous Flex Cable
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Automation Cable
Torsion wire
Halogen Free Cable
High Temperature Cable
ICTC EMS Solutions
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Thru-hole
SMT including BGA’s
Typical sizes, thicknesses & layers
ROHS Compliant
Conformal Coating
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Assembly to IPC-A-610 Class ll
Component sizes of 0402 and up (USA)
Small runs of 50-1,000 in USA
Large runs of 1,000+ in China
ICTC USA EMS EQUIPMENT LIST
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Universal Advantis3
Lightning 30 Chip Shooter
(2 units)
Universal Advantis iL7 Fine Pitch Placement
Universal VCD Axial
Inserter
Universal Pick and Place
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Conceptronic HVA 155, 10
Zone Reflow Oven
Electrovert Ultrapak 600M
Wide Wave Solder
AlphaMetals OmegaMeter
600 SMD
AOI A1 Inspection System
OZO 16SI PCB Depanelizer
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EMC Cyberclean 200 Inline Wash
Custom Conformal Coat
Booth
Various HEPCO Component
Prep Gear
ICTC USA EMS EQUIPMENT LIST
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DEK Horizion 03iX Screen
Printers (2)
MyData MY-9
w/Hydrahead
Vitronics Soltec XPM 520
reflow oven
Scienscope MZ7-PK5-LEDX Video Inspection System
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Manncorp BR-720 SemiAutomatic Rework Station
Manncorp 28.4 Wave
Solder Machine
Glennbrook Technologies
RTX-113 X-RAY
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Aqueous Technologies
Trident XLD Zero
Discharge Batch Cleaner
with Eco-Cycler
ICTC TURN KEY SERVICES
 Engineering Support & Services
• Custom Drawings
• Customer drawing updates
• Process Engineers
• Project Managers
• BOM/AVL Analysis
 Sub-Assembly Builds
 Modular Solutions
 Enclosures
 Integration of Hardware &
Software into builds
 Serialization
 Bar-Coding and Date Stamping
 Plastic Injection Molding
 Aluminum Injection Molding
 Die Cast
 Precision Machining
 Design Package Review
 World Wide Component Sourcing
 Suggesting possible crosses for
 Testing Capabilities
additional savings
 Domestic and Offshore
 In-Process Monitoring
 Testing to 100% of the client’s
 Refurbishment
or ICTC USA's testing
 Tooling
requirements, whichever is
 Quick Turn Prototyping
more stringent
 First Article Sampling
 Managing Production and Logistics
of Offshore and Domestic Builds
 Kitting
 Prototyping
• Including PCB & SMT
Assembly
 Supply Chain/Logistics Management
• Domestic & international
logistics
• Warehousing & JIT Direct
Fulfillment to the field
ICTC TURN KEY SERVICES
ICTC USA is able to manufacture small to medium-sized Turn Key builds, as well as
prototyping, in our factory located in Florida, USA. We are also experts in preparing a
product for higher volumes and offshore production. Our value-added services include
domestic re-testing, warehousing, complete logistics and even refurbishing services.
ICTC OFFSHORE CAPABILITIES
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Crossing parts on BOM’s
• US specified parts are going to be more expensive in China
Tooling costs
• Generally around 50% savings over US Domestic tool costs
• Generally a 4-6 week time savings
Manufacturing costs
• Generally around a 30% savings
Dedicated Quality Control under ISO 9001:2008 processes
ICTC’s own inspection engineers on site
Uninterrupted transition of US domestic production to
offshore production
Managing protection of IP (Intellectually Property) by
intelligently compartmentalizing China manufacturing.
CUSTOMER CARE
What Makes ICTC USA Unique?
We are Customer Driven
That's right! Our Customer Service Policy is Driven by the Unique and
Custom requirements of Each of our Clients.
Not ONE Service Policy for All Clients, but ONE Service Policy for Each Client . . .
 The way they want it,
 When they want it and
 How they want it.
You will receive:
 Personal Attention
 Honest Communication
 Timely Communications
 Much Attention to Detail
ICTC DELIVERY
 Full Service Domestic & International Logistics
 JIT Stocking
 International Sourcing Services
 Domestic & International Offsite
Warehousing
 Flexibility in packaging requirements
Web: ictcusa.com Tel: 352-796-1716
HALL OF FAME
SUMMARY – AT THE CORE
With an unrivaled customer focus and a financially powerful global reach, we are able to provide you
with greater options and flexibility with our established and comprehensive manufacturing services. Our
infrastructure and processes are solid and consistent, yet agile enough to handle a wide array of
products. We are experts in US and Off-Shore sourcing and manufacturing providing a secure and
confident procurement experience for our clients.
At ICTC, we work hard each day to earn your trust by putting your needs first. A Total ICTC Team
commitment to your Total satisfaction! Whether your needs are for a domestic or an off-shore solution,
you can be confident that your product built by ICTC USA, and your treatment throughout the process,
will be exemplary.
ICTC NEWS AND PRESS RELEASES
SECTION 2
ICTC IN THE
NEWS
Interconnect Cable Technologies
Corporation Invests $3.1 Million
To Establish Manufacturing
Facility In Brooksville, Florida
ICTC Carries Stream of Inventions to the Market
By Shary Lyssy Marshall, Times Correspondent
In Print: Sunday, March 27, 2011
A new Dallas County Schools bus has
cameras near the Stop-Arm to catch drivers
who fail to halt. It’s part of a security system
built by ICTC, based in Hernando County.
Some manufacturers make a product that's all their own. Others, like ICTC, make
products based on prototypes inventors bring to them. The company, with
headquarters at the Hernando County Airport Business Complex, has helped
dozens of firms bring new products to a mass market, including electronic security
systems that keep schoolchildren safe, marine cables that can weather the elements
and traffic control systems that help clear intersections for emergency vehicles.
Part local, part global, ICTC specializes in cable assemblies and electric boxes for
more than 50 clients in the medical, military and technology industries. Part of the
company's job is advising clients on the best places to manufacture their products.
With many firms operating on lean budgets and avoiding risk, putting all of those
operations overseas doesn't always make sense, said president Sareet Majumdar.
"A lot of companies decided to draw down their inventories and couldn't place orders
way into the future," he said. "They needed a better response domestically.“
Majumdar describes ICTC as a hybrid. Its headquarters and main manufacturing
facility are both in Hernando, but it also has a small management team in China that
facilitates production there when necessary.
Of the company's 91 employees, nine work in China while the rest live and pay taxes here. Based on an increased workload, ICTC added an additional shift last
summer, increasing its work force by 25. One new product line came from officials at Louisiana-based company which wanted someone to manufacture a new security
system for school buses. The product includes cameras both inside and outside of buses, helping drivers monitor student behavior as well as drivers zooming past stop
signs. ICTC was able to build the product, and schools from Rhode Island to Texas have lined up to try it. Other recent ICTC products include a specialized cable used
on high-speed ferries. The cable has to be able to work in harsh conditions - saltwater, high temperatures and freezing temperatures. "That product will go all over the
world," said Majumdar. Another customer designed the electronics for traffic boxes, those large boxes off to the side of major intersections that allow officials to tweak
traffic lights. Everything the company does depends on a steady stream of inventions and prototypes.
"We are 100 percent customer focused," Majumdar said. "We don't invent anything. "If our customers don't develop or come up with cool ideas, we don't have anything
to make. A lot of companies say, 'We rely on our customers to buy our product.' We rely on them to develop a product for us to manufacture.“ Manufacturing has
grown in the United States during the recession. And as the economy improves, Majumdar expects business to continue to grow.
“That's the nature of our business," he said. "When the economy picks up, the mothballed projects come to life.
"Ideas that have been sitting on someone's desk for a while suddenly look possible."
ICTC ISO CERTIFICATES
SECTION 3
CERTIFICATE
OF REGISTRATION
This is to certify that
ICTC USA
16090 Flight Path Drive, Brooksville, Florida 34604 USA
The above organization has been audited in accordance with the requirements of AS9104/1:2012. SAI Global Certification Services Pty Ltd dba
QMI-SAI Canada Limited located in Toronto, Ontario, Canada is accredited under the Industry Controlled Other Party (ICOP) scheme.
The certificate is issued at the accreditation location in Toronto, Canada.
operates a
Quality Management System
which complies with the requirements of
ISO 9001:2008
for the following scope of registration
The manufacture and distribution of cable, harness, and electronic assemblies.
Certificate No.:
File No.:
Issue Date:
CERT-0078239
1654463
August 18, 2014
Original Certification Date: August 17, 2014
Current Certification Date: August 17, 2014
Certificate Expiry Date:
August 16, 2017
Chris Jouppi
President,
Samer Chaouk
QMI-SAI
Canada Limited
Head of Policy, Risk and Certification
________________________________________________________________________________
ISO 9001
Registered by:
SAI Global Certification Services Pty Ltd, 286 Sussex Street, Sydney NSW 2000 Australia with QMI-SAI Canada Limited, 20 Carlson Court, Suite 200,
Toronto, Ontario M9W 7K6 Canada (SAI GLOBAL). This registration is subject to the SAI Global Terms and Conditions for Certification. While all due care
and skill was exercised in carrying out this assessment, SAI Global accepts responsibility only for proven negligence. This certificate remains the property
of SAI Global and must be returned to them upon request.
To verify that this certificate is current, please refer to the SAI Global On-Line Certification Register: www.qmi-saiglobal.com/qmi_companies/
CERTIFICATE
OF REGISTRATION
This is to certify that
ICTC USA
16090 Flight Path Drive, Brooksville, Florida 34604 USA
operates a
which complies with the requirements of
ISO 13485:2003
for the following scope of registration
The manufacture and distribution of cable, harness, and electronic assemblies.
Certificate No.:
File No.:
Issue Date:
CERT-0077249
1654463
August 18, 2014
Original Certification Date: August 17, 2014
Current Certification Date: August 17, 2014
Certificate Expiry Date:
August 16, 2017
Chris Jouppi
President,
Samer Chaouk
QMI-SAI
Canada Limited
Head of Policy, Risk and Certification
________________________________________________________________________________
ISO 13485
Registered by:
SAI Global Certification Services Pty Ltd, 286 Sussex Street, Sydney NSW 2000 Australia with QMI-SAI Canada Limited, 20 Carlson Court, Suite 200,
Toronto, Ontario M9W 7K6 Canada (SAI GLOBAL). This registration is subject to the SAI Global Terms and Conditions for Certification. While all due care
and skill was exercised in carrying out this assessment, SAI Global accepts responsibility only for proven negligence. This certificate remains the property
of SAI Global and must be returned to them upon request.
To verify that this certificate is current, please refer to the SAI Global On-Line Certification Register: www.qmi-saiglobal.com/qmi_companies/
ICTC MBE CERTIFICATE
(MINORITY BUSINESS ENTERPRISE)
SECTION 4
ICTC SAMPLE QUALITY PLAN
SECTION 5
Information contained herein may be subject to the Code of Federal Regulations Chapter 22 International Traffic i n Arms Regulations (ITAR). This data may not be
resold, diverted, transferred, transshipped, made available to a foreign national within the United States, or otherwise disposed of in any other country outside of its intended destination, either in original form or
after being incorporated through an intermediate process into other data without the prior written approval of the US Department of State. This document contains proprietary and confidential information which
belongs to Interconnect Cable Technologies Corporation and is not to be released to any third party without express written consent of the President.
CUSTOMER NAME:
P.O. NO.
I
TE
M
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
YOUR COMPANY
ISSUE DATE
ISSUED BY
ASSY/PART NO.:
UP-2-U
JOB OR LOT NO.
PART REVISION:
LOT QTY
SCHEDULED SHIP DATE
BILL OF MATERIALS
MFG
PART NO
Generic
Generic
Generic
AMP
AMP
AMP
Optek
National
National
Panduit
Panduit
Panduit
Panduit
Panduit
Ziptape
201007WHT7
221007WHT7 or
221007/1569WHT7
2-520335-2 (L)
205205-2
66504-4 (R)
OPB370T55
31-020469-A
31-020466-A
BC2S-S10-C
PCM-E1
PCM-E2
PLT1M-XMR
PLT1M-XMRO
THS-205-727
46GPAS
104-6-22
1B73
521
205980-1
E231093/25
E231093/50
E231093/100
NewBest
Assc. Bag
Humiseal
Humiseal
AMP
UL
UL
UL
TOOL
CODE
57
88
144
238
707
MFG
AMP
AMP
AMP
AMP
AMP
PART NO
90390-3
58078-3
58448-2
466900-1
466422-2
TOOL
CODE
DESCRIPTION
Wire, 20 AWG, UL1007 WHITE
Wire, 22 AWG,UL1007 or
UL1007/1569,WHITE
Term., Ultra Fast Flag .020X.187
Conn., 15 Pos. D-Sub,Rcpt
Term., Socket 20-24 AWG
Interrupter
PCB (encoder)
PCB (detector & home)
Ty-wrap clamp
Wire Marker
Wire Marker
Tie Wrap, 4''
Tie Wrap, 4'', BLK
Label. 1"x1.5"
ESD plastic bag, 4X6
057, 088
238, 707
KIT
QTY
2 ea
1 ea
11 ea
3 ea
1 ea
1 ea
3 ea
1 ea
1 ea
1 ea
6 ea
2 ea
1 ea
DESCRIPTION
HAND TOOL HEAD FOR 58078-3
HANDTOOL, FRAME
HANDTOOL-CERTI-CRIMP
STRIP/CRIMP APPL. (LEASE--NOV 94)
APPLICATOR,K-PRESS(LEASE-OCT-96)
QTY IN
HOUSE
LABELING REQUIREMENTS
Using Label above and the Label Maker, print 2 labels with the following information:
UP-2-U
Rev 2UP-2-U
End-use
END-USE
Description
REVISION DATE 11/11/11
SHEET 1 OF 5
KIT
INT
.38 oz.
.19 oz.
1 ea
1 ea per
shippin
g box
TOOLING LIST
000057
000088
000144
000238
000707
ASSY
QTY
2.6 ft
13.7 ft
Conformal Coating
Thinner
Kit Screw Retainer
Label, Qty 25
Label, Qty 50
Label, Qty 100
ICTC
2
MASTER TRAVELER REVISION: 16
2
4
1
1
1
resold, diverted, transferred, transshipped, made available to a foreign national within the United States, or otherwise disposed of in any other country outside of its intended destination, either in original form
or after being incorporated through an intermediate process into other data without the prior written approval of the US Department of State. This document contains proprietary and confidential information
which belongs to Interconnect Cable Technologies Corporation and is not to be released to any third party without express written consent of the President.
SPECIAL REQUIREMENTS
PULL TEST REQUIRED, 2 PER SHIFT MINIMUM:
20 AWG MUST HOLD 13 LBS. FOR 1 MINUTE.
22 AWG MUST HOLD 8 LBS. FOR 1 MINUTE.
SOLDERING MUST BE IAW IPC-A-610 CHAPTER 6, CLASS 3 MINIMUM.
DO NOT OVER APPLY CONFORMAL COATING,
USE IN WELL VENTELATED AREA ONLY, PPE REQUIRED.
ASSEMBLY PROCEDURE
ALL OPERATORS ARE RESPONSIBLE FOR THEIR INDIVIDUAL WORKMANSHIP
PER QUALITY STANDARD IPC/WHMA-A-620
STEP
001
002
003
004
005
006
007
008
009
010
011
012
013
014
015
016
017
018
019
020
021
If applicable, check for completion of previous step per QUALITY STANDARD IPC-WHMA-A-620
Cut two (2) wires (BOM item #1) to a length of 15-1/2” ± 1/8”. ** Strip ‘A’ end 1/4" ± 1/64”, strip ‘B’ end 3/32” ±
1/64”,
Cut three (3) wires (BOM item #2) to a length of 17 7/8" ± 1/8”. ** Strip ‘A’ end 1/8” ± 1/64”, strip ‘B’ end 3/32”
± 1/64”.
Cut six (6) wires (BOM item #2) to a length of 18 13/32” ± 1/8”. ** Strip ‘A’ end 1/8” ± 1/64”, strip ‘B’ end 3/32”
± 1/64”,
Tin dip ‘A’ end of all 22 AWG wires.
Terminate the ‘B’ end of all wires with (BOM item #5) socket terminal.
Terminate the ‘A’ end of the 20 AWG wires with (BOM item #3) quick disconnect.
Solder one (1) (BOM item #6) interrupter to (BOM item #7) PCB. NOTE: AFTER SOLDERING
INTERRUPTER TO BOARD DO NOT SUBMERGE BOARD IN WATER FOR CLEANING PURPOSES.
Solder two (2) (BOM item #6) interrupter to (BOM item #8) PCB. NOTE: AFTER SOLDERING
INTERRUPTERS TO BOARD DO NOT SUBMERGE BOARD IN WATER FOR CLEANING PURPOSES.
Solder the three (3) 17 3/4" 22 AWG wires to the PCB (BOM item #7) {ENCODER BOARD}.
Solder the six (6) 18 13/32” 22 AWG wires to the PCB (BOM item #8) {DETECT & HOME BOARD}.
Plug the wires into (BOM item #4) D-sub connector per wire chart.
Apply (BOM items #10 & #11) wire markers to 20 AWG wires per drawing (flag).
100% Test assemblies, using Part-specific test fixture and complying with all steps of Part-specific
Test Procedure.
100% INSPECTION OF SOLDERING PER IPC-A-610 CLASS 3 MINIMUM PRIOR TO STEP 15.
Apply conformal coating (BOM #16 liquid and Bom #17 Thinner.). See note 5, Att. ‘A’. Use liquid and
thinner, mix 2 parts Humiseal and 1 part thinner. WARNING: PROTECTIVE EQUIPMENT REQUIRED TO
APPLY CONFORMAL COATING!
Inspect boards for conformal coating per IPC-A-610 Section 9.1.
Revision check, print labels.
Apply six (6) (BOM item #13) ty-wraps to assembly per drawing. NOTE: When applying ty-wrap to “encoder”
board (BOM item #7), ensure wire ends are straight, and bend wires over in a curve, allowing slack in wire to
prevent cracking conformal coating.
Apply one (1) (BOM item #12) ty-wrap to assembly per drawing.
Apply three (3) (BOM item #9) ty-wrap clamps, per drawing.
Apply two (2) (BOM item #14) labels to assembly, see Att. ‘A’.
SHEET 2 OF 5
022
Install jackscrews and clips (BOM item #18) to D-sub.
NOTE: INSURE JACKSCREWS THREADS UP
ARE FULLLY SEATED IN
CLIPS.
FIRST PIECE INSPECTION CHECK OF ABOVE STEPS REQUIRED:
TEST - FINAL INSPECTION - SHIP
023
024
025
100% Test assemblies, using Part-specific test fixture and complying with Test Steps 1 through 8 and
11 and 12 of Part-specific Test Procedure. Steps 5 and 7, and 6 and 8 can be combined for this test only.
Place marker dot on label if assembly passes this test. If assembly passes all steps of test, stamp or mark
FCT with white ink on component side of Encoder board per Att. ‘A’. NOTE: IF USING STAMP,
PLEASE ADD RECONDITIONING FLUID TO STAP PAD TO KEEP IT FROM HARDENING.
100% Inspection of assemblies tested, per Att. A, and workmanship per IPC/WHMA-A-620 &
IPC-A-610.
Place in bag, align on layers of bubble wrap, pack for shipment. NOTE: EACH BOX MUST HAVE
THE APPROPRIATE UL LABEL AFFIXED TO IT, AND THIS STEP MUST HAVE Q.A.
VERIFICATION.
Materials moves and handling.
SHEET 3 OF 5
APPROVED FOR USE:
DATE
Technical Services
DATE
Quality Control
DATE
Production (Group Leader)
REVISION
NUMBER
06
07
08
09
10
011
012
013
014
015
016
DATE
Manufacturing
DATE
Purchasing
DATE
Data Entry
HISTORY OF MASTER TRAVELER CHANGES
DESCRIPTION / REASON FOR CHANGE
Added label P11/J5 to BOM, Labeling requirements, steps 18
and 22, and Att. ‘A’. Added liquid sealant and thinner to BOM,
step 15 and note 5 of Att. ‘A’. Added BOM item 19 (UL
Labels) & note in step 025 to add UL label to box.
Modified Assembly label per customer. Added note to step 23
And Final Inspection Requirements concerning jackscrews.
Added note to Final Inspection Requirements about proper
part number on C of C.
Corrected att. ‘A’ to reflect ty-wrap placed between labels on
‘B’ end of assembly.
Increased Font in step 25. Changed step 7 in Final
Inspection Requirements to check for UL labels on Shipping
Box. Added note to step 25 to ensure Q.A. checks for UL
Labels.
Revision Changes 1 through 5 moved to History. Changed
Step 13 and added reference to Part-specific Test Fixture and
Test Procedure. Added step 24 and renumbered remaining
steps. Added test fixture and procedure to Test Requirements
in Att. ‘A’.
Emended text Step 13 and Step 24
Revised PN item#2 BOM. Changed QP to new format
Changed quantity of BOM item 9 and 13. Changed quantities
in steps 19 and 21. Changed Att. ‘A’ to reflect new Rev.
drawing. Updated Q.P. and label to new drawing rev. (2)
Changed from Rev 1 to Rev 2 Header to per Customer
Added note to step 7 and 8.
Added “long side up” to drawing #16.
SHEET 4 OF 5
REQUESTED BY
Customer
COMPLETED BY
/DATE
DDD 11/26/02
Customer
DDD 12/18/02
PROD.
A.N.
Engineering
RBS 01/07/03
DDD 04/22/03
Customer
DDD 05/09/03
Production
A.N.
Customer Svc
Customer
DDD 06/03/03
Customer
Eng
ENG.
DDD 10/30/03
DDD 12/24/03
BSD 11/11/11
BGW 09/15/03
DDD 10/22/03
This document contains proprietary and confidential information which belongs to
Interconnect Cable Technologies Corporation and is not to be released to any third
party without express written consent of the President.
Interconnect Technologies
Corporation
CUSTOMER NAME:
YOUR COMPANY
“A” END
4.5”
WIRE CHART
6
7
13
ENCODER
SENSOR
9
6) APPLY COATING PER MFG. INSTRUCTIONS
7)
3) INSTALL FIND #9 AS SHOW N.
= BOM FIND ITEM NUMBER
1
8) SOLDER MUST FLOW ON BOTH SIDES OF
BOARD.
4) INSTALL FIND #6 ON TOP AS INDICATED
BY SILK SCREEN. SOLDER W IRES FROM
BOTTOM SIDE (OPPOSITE OF FIND #6)
4.5”
“B” END
5) COAT TOP & BOTTOM OF FIND #7 & #8 WITH
HUMISEAL TYPE 1B73
LIQUID WITH THINNER 521 (mix 2 ENSURE
parts Humiseal to 1 part thinner.)
2) WIRES TO BE SECURED AT 3”
GENERAL SPACING.
1.5”
9) ENSURE ADEQUATE VENTALATION AND USE
PPE W HEN APPLYING CONFORMAL COATING.
10.5”
END USE
DESCRIPTION
14
P/N & REV
2.0”
13
13
13
DETAIL ‘A’
LABEL
SW1
SW3
6
SW2
6
9
Long side up
7
10 E1
3
VERIFY ALL LENGTHS PER DRAWING ABOVE.
VERIFY CONNECTOR ORIENTATION PER DRAWING ABOVE.
VERIFY CORRECT PLACEMENT OF LABELS.
VERIFY SUCCESSFUL COMPLETION OF CONTINUITY/SHORTS TEST.
VERIFY WORKMANSHIP PER IPC/WHMA-A-620 / IPC-A-610, CLASS 3
VERIFY THAT JACKSCREWS ARE FULLY SEATED IN CLIPS.
VERIFY UL LABELS ARE AFFIXED TO EACH SHIPPING BOX
16
1
2
FINAL INSPECTION REQUIREMENTS:
5
2.0”
12
13
4
LABEL
13
9
DETAIL ‘A’
2
13
1 2 3 4 5 6
1.
2.
3.
4.
5.
6.
7.
2
1) DIMENSION TOLERANCE:
LESS THAN 6” = +0.50” -0.25”
6” to 36” = +1.0” -0.50”
SENSORS AND SENSOR
Greater than 36” +3.0% -0.50”
DETAIL ‘B’
DETECT &
HOME SENSOR
8
PART REVISION:
SHEET 5 OF 5
TEST MARK
E2 11
3.0”
3
6
KEEP ENDS
STRAIGHT &
LEAVE SLACK
ON BOARD SIDE
TEST REQUIREMENTS:
1) Part-specific Test Fixture
and Procedure.
SW1
8
UP-2-U
2.0”
POS.
DB15F
E1 ---------------------------- 1
E2 -----------------------------2
ENCDR 1 -------------------3
ENCDR 3 -------------------4
ENCDR 2 -------------------5
DET & HM 1 --------------- 6
DET & HM 3 --------------- 7
DET & HM 2 --------------- 8
DET & HM 4 --------------- 9
DET & HM 6 --------------- 10
DET & HM 5 --------------- 11
N/C -- 12
N/C -- 13
N/C -- 14
6
ASSY/PART NO.:
FCT
13
3
2
1
DETAIL ‘B’
ATTACHMENT “A”
ICTC QUALITY MANUAL
SECTION 6
Document:
Originator:
QM-002.D
D. Maier
Title:
Quality Manual
Revision Date:
January 6, 2014
Table of Contents
Page
1.
Scope .................................................................................... 4
2.
Normative Reference ............................................................. 4
3.
Terms and Definitions ............................................................ 4
4.
Management Responsibility ................................................... 6
5.
Quality Policy ......................................................................... 7
6.
Resource Management .......................................................... 9
7.
Product Realization ................................................................ 10
8.
Purchasing ............................................................................. 13
9.
Measurement, Analysis and Improvement ............................. 16
10
Improvement .......................................................................... 18
i.
Appendix #1 - ICTC's Operating Procedures ......................... 19
ii.
Appendix #2 - ICTC's Organizational Chart ........................... 20
QM-002 Adjunct: QMS Flow Chart ......................................... 21
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Title:
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Revision Date:
January 6, 2014
Scope
This Quality Manual provides specifics on the policies and procedures
used by Interconnect Cable Technologies Corporation (ICTC) to meet ISO
9001/13485 & AS9100 Quality Management Systems requirements for
the manufacture and distribution of cable, harness and electronic
assemblies. Due to the nature of the organization and its products,
sections 7.3 and 7.5.2 of the Standards are excluded as applicable
requirements. This exclusion has no negative impact on the organization’s
ability or responsibility to provide products that meet the Customers’, as
well as applicable statutory and regulatory requirements.
2.
Normative Reference
The following normative document(s) contains provisions which, through
reference in this text, constitute provisions of ISO 9001/13485 & AS9100.
For undated references, the latest edition of the normative document(s)
referenced applies.
ISO 9001– American National Standard
ISO 13485 – Medical Device Standard
AS 9100 – Aerospace Standard
3.
Terms and Definitions
For the purpose of this manual, the term “organization” refers to ICTC.
The terms “supplier” and “vendor” are synonymous and refer to external
sources used to acquire purchased products and/or services by ICTC.
The term “the Standard” applies to the document(s) referenced in Section
2 above.
4.
4.1 General
ICTC documents, implements and maintains a quality management
system and continually improves its effectiveness in accordance with the
requirements of the ISO 9001/13485 & AS9100 International Standards
and corporate policy.
Associated Documents
ICTC’s Operating Procedures
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4.2 Documentation Requirements
4.2.1 General
ICTC’s quality management system documentation includes:
1. Documented statements of a quality policy and quality
objectives.
2. A quality manual.
3. Documented procedures and records required by the
Standard.
4. Documents, including records, needed by the
organization to ensure the effective planning, operation
and control of its processes.
4.2.2 ICTC has established and maintains a quality manual and
supporting documentation as defined by four tiers which
include:
Level 1 Documentation - Quality Manual
Level 2 Documentation - Operating Procedures
Level 1 and Level 2 documentation is subject to copy
and review by second and third parties and shall by
such definition be considered uncontrolled upon
distribution.
Appendix #1 of this document lists the Operating
Procedures developed at ICTC.
Level 3 Documentation - Work Instructions
Level 4 Documentation - Records, Forms, and Tags
The set of records, forms, tags and/or labels which
compliment the record keeping necessary for maintenance
of the quality system.
Level 3 and Level 4 documentation provide the information
used in decision-making pertinent to the effectiveness of
processes and the quality of product and shall by such
definition be controlled throughout its life cycle.
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4.2.3 Control of Documents
Documents required by the quality management system are
controlled. A documented procedure is established to:
1. Approve documents for adequacy prior to use.
2. Review, update and, as necessary, re-approve documents.
3. Ensure that changes and current revision status of documents
are identified and legible.
4. Ensure that relevant versions of applicable documents are
available at points of use.
5. Ensure that documents of external origin determined necessary
by the organization are identified and their distribution
controlled.
6. Prevent the unintended use of obsolete documents through
suitable identification if they are retained for any purpose.
OP-003
- Control of Documents
4.2.4 Control of Records
Records are defined as documents which provide evidence of
conformity to requirements and of the effective operation of the
quality management system. ICTC has an established,
documented procedure for the control, identification, storage,
protection, retrieval, retention and disposition of records. Records
shall remain readily identifiable, legible and retrievable.
OP-011
5.
- Control of Records
Management Responsibility
OP-001
OP-002
- Management Review
- Customer Focus / Requirement Review
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Management Commitment
Top management affirms and demonstrates its commitment to the
development and implementation of the quality management system and
continually improving its effectiveness by:
1. Communicating to the organization the importance of meeting
customer as well as statutory and regulatory requirements.
2. Establishment of the quality policy.
3. Ensuring that quality objectives are established).
4. Conducting management reviews.
5. Ensuring the availability of resources.
5.2
Customer Focus
Top management ensures that customer requirements are determined
and met through established procedures with the aim of enhancing
Customer satisfaction.
5.3
Quality Policy
Interconnect Cable Technologies Corporation’s (ICTC) goal is
meeting our customers’ requirements with on-time delivery, while
maintaining the highest quality level possible.
5.4
Planning
Quality Objectives
Top management ensures that Measurable Quality
Objectives are established within the organization.
1. Meet or exceed Customer expectations.
2. Provide our Customers high quality products and on time
delivery.
3. Effectively manage products, processes and services to
provide superior Customer satisfaction.
4. Promote the safety, awareness and well being of
employees through training and education.
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5.5 Responsibility, Authority and Communication
5.5.1 Responsibility and Authority
President - Has the overall responsibility for the
organization’s quality system, setting policy and assigning
management responsibilities within the company.
CFO/COO - Has the overall responsibility of directing all
functions of the facility and acts on behalf of the president in
the absence of the president.
Quality Assurance Manager - or designated alternate, has
the responsibility for maintaining the quality management
system and quality functions.
Divisional Vice President’s - Has overall responsibility of
directing division manufacturing, purchasing and customer
communication functions.
5.5.2 Management Representative
Top management of ICTC has appointed as the
management representative, the organization’s Quality
Assurance Manager who has freedom to resolve matters
pertaining to quality.
Appendix #2 of this document is ICTC’s organizational chart.
5.5.3 Internal Communication
Top management has implemented processes, determined to be
appropriate to the organization, through the establishment of
internal newsletters, dedicated areas for posting QMS information,
periodic production and staff meetings and training that
communicate the policies and effectiveness of the quality
management system.
Associated Documents/Devices
OP-013
- Competence, Training and Awareness
- Periodic All Employee Meetings
- Posted Charts, Surveys and Report Cards
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Revision Date:
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Management Review
OP-001
- Management Review
All personnel affecting the quality of products manufactured by
ICTC are responsible to conform to the documented ISO
9001/13485 & AS9100 compliant quality policies and procedures
as they pertain to the work they perform. It is the policy of ICTC to
conduct periodic, documented management reviews under the
chairmanship of the President or a designated alternate.
6.
Resource Management
OP-006
6.1
- Control of Product Realization
Provision of Resources
ICTC has determined and provides adequate resources to
implement and maintain the quality management system,
continually improve its effectiveness and to perform activities
that ensure product quality and Customer satisfaction.
6.2
Human Resources
6.2.1 General
The personnel performing work affecting conformity to
product requirements, including those performing any task
within the quality management system, shall have
demonstrated the requisite proficiency to carry out their
assigned tasks.
6.2.2 Competence, Training and Awareness
OP-013
- Training Verification Form(s)
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ICTC shall:
1. Determine the necessary competence requirements for
personnel performing activities affecting conformity to product
requirements.
2. Provide training, where applicable, or take other action(s) to
achieve the necessary competence.
3. Evaluate the effectiveness of actions taken.
4. Ensure that personnel are aware of the relevance and
importance of their activities and how they contribute to the
achievement of quality objectives.
5. Maintain appropriate records of education, training, skills and
experience.
6.3
Infrastructure
ICTC maintains comfortable, spacious, well-lighted and clean
buildings, workspaces and associated utilities, along with well
maintained process equipment (both hardware and software) and
supporting services for transportation of product, communication
and information systems needed to achieve conformity.
6.4
Work Environment
ICTC manages the physical work environment in such a fashion,
through conditioned climate and clean, comfortable surroundings,
as well as promoting an environment of mutual dignity and respect
among members of the organization, so as to achieve consistent
quality output and conformity to product requirements.
7.
Product Realization
7.1
Planning of Product Realization
OP-006
OPIPC 610
IPC/WHMA-A-620
- Risk Management
- Requirements for Electronic Assemblies
- Requirements and Acceptance for Cable and
Wire Harness Assemblies
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Policy
ICTC’s planning of product realization is consistent with the other
processes of the quality management system. In planning product
realization ICTC determines that which is appropriate to:
1. The quality objectives and requirements for the product.
2. The establishment of processes, documents and resource
provision specific to the product.
3. Verification, validation, monitoring, measurement, inspection
and test activities, as well as acceptance criteria specific to the
product.
4. Records to provide evidence that the processes and resulting
product meet requirements.
Manufacturing processes are planned and controlled through:
1.
Documented Quality Plans, defining the manner in
which processes are performed to ensure that quality
objectives and requirements for the product are met.
2.
Suitable equipment and appropriate environmental
conditions.
3.
Compliance with reference standards/codes, and/or
other applicable documented procedures.
4.
Monitoring of process and product characteristics
during manufacturing.
5.
Appropriate evaluation and approval of processes
and equipment.
6.
Clearly defined product acceptance criteria.
7.
Suitable maintenance of equipment to ensure
continuing process capability.
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7.2 Customer–related Processes
7.2.1 Determination of Requirements Related to the Product
ICTC shall determine:
1. Requirements specified by the Customer, including delivery and
post-delivery activities.
2. Statutory and regulatory requirements applicable to the product.
3. Additional requirements considered necessary by ICTC.
OP-002
- Customer Focus/Requirement Review
Review of Requirements Related to the Product
ICTC conducts reviews of requirements related to the product prior
to the organization’s commitment to supply a product which
includes:
1. Product requirements are defined.
2. Contract or order requirements differing from those previously
expressed are resolved.
3. ICTC has the ability to meet the defined requirements.
Customer Communication
ICTC establishes and implements effective arrangements for
communication with Customers in relation to:
1. Product information.
2. Enquiries, contracts or order handling (including amendments).
3. Customer feedback (including Customer complaints).
OP-002
WI-RMA-001
7.3
- Work Instruction: Returned Material
Authorization
Design & Development (Excluded)
ICTC only manufactures product to customer design.
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Title:
Quality Manual
Revision Date:
January 6, 2014
Purchasing
7.4.1 Purchasing Process
It is the policy of ICTC to purchase goods and services from
approved sources. This approval is established by the customer,
from our own assessment of the supplier or from references.
A listing of approved suppliers shall be maintained, reviewed and
updated. Continued approval status shall be contingent upon
ongoing assessment of delivery, service, and quality performance.
OP-004
Supplier Questionnaire
- Purchasing and Customer Property
7.4.2 Purchasing Information
All Purchase Orders shall be reviewed and authorized prior to
release. Purchase Orders shall ensure a clear, unambiguous
definition of the goods and/or services required and, where
appropriate, include or reference documentation, specifications,
and inspection requirements.
7.4.3 Verification of Purchased Product
ICTC has established and implements inspection or other activities
necessary to ensure that purchased product meets specified
requirements. Where ICTC or the Customer intends to perform
verification at the supplier’s premises, such arrangements are
planned and implemented.
OP-004
WI-QA-001
WI-GEN-001
- Inspection Methdology
- General Work Instruction
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Quality Manual
Revision Date:
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Production and Service Provision
7.5.1 Control of production and service provision
ICTC's commitment to the Customer is to take immediate
corrective action to resolve any defect, functional or cosmetic, in
goods produced. ICTC carries out production processes under
controlled conditions which include:
1. The availability of information that describes the required
characteristics of the product.
2. The use of Work Instructions.
3. The implementation of product and process conformance
measurement activities.
4. The availability and use of suitable equipment, including
monitoring and measuring equipment.
5. The implementation of product release, delivery and post
delivery activities.
OP-006
OP-007
- Control of Monitoring and Measuring
Equipment
- Measurement, Analysis and
Improvement
-Requirement for Electronic Assemblies
- Requirements and Acceptance for
Cable and Wire Harness Assemblies
OP-014
IPC 610
IPC/WHMA-A-620
7.5.3 Identification and Traceability
Where appropriate, ICTC identifies product, with respect to
monitoring and measurement status, by suitable means throughout
product realization. Where traceability is a specified requirement,
ICTC controls and records the unique identification of the product.
OP-004
OP-005
- Identification and Traceability
Where traceability is a specified requirement, individual product or
lots will be uniquely identified to satisfy said requirement.
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7.5.4 Customer Property
ICTC exercises all due care with Customer property while it is in
use or under the control of the organization. ICTC identifies,
verifies, protects and safeguards Customer property provided for
use or incorporation into the product. Should Customer property
become lost, damaged or otherwise be found unsuitable for use, it
is reported to the Customer and records maintained.
OP-004
OP-010
- Preservation of Product
7.5.5 Preservation of Product
ICTC preserves the product during internal processing and delivery
to the intended destination in order to maintain conformity to
requirements. As applicable, this preservation includes
identification, handling, packaging, storage and protection.
Preservation also applies to the constituent parts of a product.
OP-010
- Preservation of Product
7.6 Control of Monitoring and Measuring Equipment
ICTC determines the monitoring and measurement to be
undertaken and the monitoring and measuring equipment needed
to provide evidence of conformity to requirements. ICTC has
established processes to ensure that monitoring and measurement
can be and is carried out in a manner consistent with requirements.
Where necessary to ensure valid results, measuring equipment is:
1. Calibrated or verified, or both, at specified intervals, or prior to
use, against standards traceable to national or international
measurement standards; where no such standard exists, the
basis used for calibration or verification is recorded.
2. Identified in order to determine its calibration status.
OP-007
- Control of Monitoring and Measurement Equipment
- Maintenance Records
- Calibration Certificates
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8.2 Monitoring and Measurement
8.2.1 Customer Satisfaction
As one of the measurements of the performance of the quality
management system, ICTC monitors information relating to
Customer perception as to whether the organization has met
Customer requirements. Methods for obtaining this information are
determined.
OP-002
WI-RMA-001
- Returned Material Work Instruction
Customer survey
8.2.2 Internal Audits
ICTC conducts internal audits at planned intervals to determine if
the quality management system is:
1. Conforming to planned arrangements, to the requirements of
ISO 9001/13485 & AS9100 and to quality management system
requirements established by the organization.
2. Effectively implemented and maintained.
OP-012
- Internal Audits
8.2.3 Monitoring and Measurement of Processes
ICTC applies suitable methods for the monitoring and, where
applicable, measurement of the quality management system
process. These methods demonstrate the ability of the processes
to achieve planned results. When planned results are not achieved,
correction and corrective action is applied as appropriate.
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8.2.4 Monitoring and Measurement of Product
ICTC monitors and measures the characteristics of the product to
verify that product requirements have been met. This is carried out
at appropriate stages of the product realization process in
accordance with planned arrangements. Evidence of conformity
with acceptance criteria and records indicating the person(s)
authorizing the release of product are maintained
OP-006
OP-008
OP-014
- Control of Nonconforming Product
- Measurement, Analysis and Improvement
Manufacturing Traveler
8.3 Control of Nonconforming Product
ICTC ensures that product which does not conform to product
requirements is identified and controlled to prevent its unintended
use or delivery.
Records of the nature of nonconformities and any subsequent
actions taken, including concessions obtained, are maintained.
When nonconforming product is corrected, it is subject to reverification to demonstrate conformity to requirements.
OP-008
OP-009
WI-MRB-001
WI-RMA-001
IPC 610
IPC/WHMA-A-620
- Corrective and Preventive Action
- Material Review Board Instruction
- Returned Material Instruction
-Requirements for Electronic Assemblies
- Requirements and Acceptability for Cable
and Wire Harness Assemblies
8.4 Analysis of Data
ICTC determines, collects and analyzes data to demonstrate the
suitability and effectiveness of the quality management system,
and to evaluate where continuous improvement effectiveness. The
analysis of this data provides information relevant to:
1. Customer satisfaction.
2. Conformity to product requirements.
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3. Characteristics and trends of process and products, including
opportunities for preventive action, and suppliers.
OP-006
OP-012
OP-014
8.5
- Internal Audits
- Measurement, Analysis and Improvement
Improvement
8.5.1 Continual Improvement
ICTC continually improves the effectiveness of the quality
management system through the use of the quality policy, quality
objectives, and audit results, analysis of data, corrective actions,
preventive actions and management reviews.
8.5.2 Corrective Action
ICTC takes action to eliminate the causes of nonconformities in
order to prevent recurrence. Corrective actions are appropriate to
the effects of the nonconformities encountered. A documented
procedure is established defining requirements.
OP-009
OP-008
8.5.3 Preventive Action
ICTC determines actions to eliminate the causes of potential
nonconformities in order to prevent their occurrence. Preventive
actions are appropriate to the effects of the potential problems.
Documented procedures are established to define requirements.
OP-006
OP-008
OP-009
OP-013
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i - Appendix # 1
Operating Procedures Index
Operating Procedure
Title
OP-001
Management Review
Ref. 5.6
OP-002
Customer Focus/Requirement. Review
OP-003
Control of Documents
OP-004
Purchasing and Customer Property
OP-005
Identification and Traceability
Ref. 7.5.3
OP-006
Control of Product Realization
Ref. 7.1
OP-007
Control of Monitoring and Measuring Equipment
OP-008
Control of Nonconforming Product
OP-009
Corrective & Preventive Action
OP-010
Preservation of Product
OP-011
Control of Records
OP-012
Internal Audits
OP-013
Competence, Training and Awareness
OP-014
Measurement, Analysis and Improvement
Ref. 7.2
Ref. 4.2.3
Ref.7.4
Ref. 7.6
Ref 8.3
Ref 8.5.2 & 8.5.3
Ref. 7.5.5
Ref. 4.2.4
Ref.8.2.2
Ref. 6.2.2
Ref. 8.2
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ICTC QUALITY PERFORMANCE
SECTION 7
ICTC USA - Quality Performance
Conformance Measurement Data - Items Shipped v RMA Items
Q-1 2013
Month
Items Shipped RMA Items
Percent
Comments
Conforming
Items
RMA235, RMA236, RMA237
99.983%
Percent RMA
January
302,806
51
0.017%
February
176,597
0
0.000%
March
420,978
10
0.002%
Totals
900,381
61
0.007%
100.000%
RMA238, RMA241, RMA242
% Conformance
99.998%
99.993%
Product Conformance Data - Q-1 2013
100%
Percent Conforming
90%
80%
70%
60%
RMA Items
50%
Items
Shipped
40%
30%
20%
10%
0%
Month
Quality Objective = 100% Product Conformance
RMA records may be consulted for workmanship/process anomalies and design issues.
ICTC USA - Quality Performance
Conformance Measurement Data - Items Shipped v RMA Items
Q-2 2013
Month
April
May
Items Shipped RMA Items
146,232
136
292,986
167
Percent
Comments
Conforming
Items
0.093%
RMA245, RMA244, RMA251, RMA255, RMA257,
RMA259
99.907%
0.057%
RMA279
99.943%
RMA290, RMA291, RMA292, RMA2793 RMA294,
RMA295, RMA297, RMA298, RMA299, RMA300
99.907%
Percent RMA
June
129,093
120
0.093%
Totals
568,311
423
0.074%
% Conformance
99.926%
Product Conformance Data - Q-2 2013
100%
Percent Conforming
90%
80%
70%
60%
RMA Items
50%
Items
Shipped
40%
30%
20%
10%
0%
Month
Quality Objective = 100% Product Conformance
RMA records may be consulted for workmanship/process anomalies and design issues.
ICTC DELIVERY PERFORMANCE
SECTION 8
ICTC USA - Delivery Performance
Dock Dates Realized v Dock Dates Missed - Q-1 2013
Month
Dock Dates
Dock Dates
Percent
Percent
Optional
Commentary
Dock Dates
Realized
Missed
Missed
January
381
3
0.781%
99.219%
February
277
8
2.807%
97.193%
March
297
7
2.303%
97.697%
955
18
1.850%
Totals
% On-time
Realized
98.150%
On-time Delivery Data - Q-1 2013
100%
90%
80%
Percent On-time
70%
60%
Missed
50%
Realized
40%
30%
20%
10%
0%
Month
Quality Objective = 100% On-time Delivery
ICTC USA - Delivery Performance
Dock Dates Realized v Dock Dates Missed - Q-2 2013
Month
Dock Dates
Dock Dates
Percent
Percent
Optional
Commentary
Dock Dates
Realized
Missed
Missed
April
292
9
2.990%
97.010%
May
332
27
7.521%
92.479%
June
353
9
2.486%
97.514%
977
45
4.403%
Totals
% On-time
Realized
95.597%
On-time Delivery Data - Q-2 2013
100%
90%
80%
Percent On-time
70%
60%
Missed
50%
Realized
40%
30%
20%
10%
0%
Month
Quality Objective = 100% On-time Delivery
ICTC CONTACT DIRECTORY
SECTION 9
MBE
ICTC CONTACT LIST
www.ictcusa.com
Tel: 352.796.1716 Fax 352.796.0789, .1694
SALES DEPARTMENT:
Paul Sochacki - Director of Sales
Telephone: 352-796-1716 Extension 1730
Mobile: 352-293-6084
E-Mail: [email protected]
Cathy Strittmatter - Customer Care Manager
Fax: 352-796-1694
Mark Baker – Project Development Engineer
E-mail: [email protected]
Monica Ruiz – Quote Department Manager
GLOBAL PROCUREMENT:
Rachel Chou – Director of Global Business
Kelly Anne Marazita - GMS Logistics Manager/Strategic Analyst, CIT
Kenneth Nelson Supply Chain Manager
Nancy Wenrich - Senior Buyer
QUALITY MANAGEMENT:
Dick Maier - Director of Quality
EXECUTIVE MANAGEMENT:
Sareet Majumdar – President / CEO
Telephone: 352-397-2566 Direct Line
Mobile: 352-442-9654
Rick Osgood - Vice President of CMS
Mobile: 352-238-3034
Mary Alice Betts – COO/CFO
Email: [email protected]
Scott Mauldin – Vice President of EMS
Fax: 352-796-1694
Email: [email protected]
Thank you and together, we look forward to providing you with excellence and quality service and products!

ICTC USA

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