internet banking service instruction manual

INTERNET BANKING SERVICE INSTRUCTION MANUAL
CONTENTS
1. New Features
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2. Login
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3. Main Menu
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4. Account
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4.1 Consolidated Account Information
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4.2 Current Accounts
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4.3 Deposit Accounts
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4.4 Loan Accounts
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4.5 Credit Cards
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5. Account Statement
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6. Transaction
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6.1 Transaction between own account
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6.2 Transaction within Golomt Bank
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6.3 Inter Bank transaction
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6.4 International Transaction
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6.5 Credit Card Payment
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6.6 Loan repayment
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6.7 Transaction Inquiry
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6.8 Account Book Management
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7. – Bill Payment
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8. Personal Information
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9. General Services
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1. NEW FEATURES
New more user friendly and easy to use design.
Added new feature Dashboard. This will allow the user to select and create their own
desired information board to view.
Added new security feature which will ask transaction password for all internet bank
transaction except for transaction made between own accounts.
Added account book feature for all internet bank related transactions.
Added new feature for companies who have various transaction verification setup to
select the transaction verifier from the list.
Added new informational feature to inform the company whether the transaction was
verified or rejected via registered e-mail or sms.
Ability to select and add billing companies.
Added new option to view the entire consolidated account information.
Ability to search your account by account name, account number, and account currency.
Ability to view the account inquiry and statement by account type.
Ability to download transaction inquiry and account statement by any user defined format.
Added new option to view the monthly Credit Card statements. Also user can view the
monthly approved and unapproved transactions.
Improved security introduced internationally recognized up to date security technology
and method.
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2. LOGIN
Choose Language.
English or Mongolian
In order to login to internet bank user will have
to use customer ID and password that provided
from Golomt Bank
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In the customer ID field enter the ID that is provided to you when you signed up for internet
banking service. Also you will have the option to change the Customer ID after you login to
your internet bank.
In the password field enter the password that is provided to you when you signed up for the
internet bank service. If you have the E-token device you will be prompt to enter the E-token
code after you entered the customer ID the password in the respected fields and click login.
There are two types of password (LOGIN and TRANSACTION) you will use. One is
required to LOGIN and the other password is required when execute transactions via internet
bank.
If you are login to your internet bank the first time or if you have recovered your password
via forgot password feature you will be prompt to change the both login and transaction
password to login to your internet bank.
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3. MAIN PAGE
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The Main Menu will have following structure:
1. In this field you can see the last login date, customer name, and customer ID
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This section contains main menus which include account statement, account balance,
transactions, payments, personal information, general services as well as dashboard.
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In this section sub menus of selected main menu will appear.
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In this section consolidated account information will appear.
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4. ACCOUNT
In this Account main menu you can find all account related information such as account
statements, balance, settings as well as debit and credit card statements.
4.1 ACCOUNT SUMMARY
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In the account summary sub menu all your accounts and cards information will appear.
You can check your account type, number, currency as well as your account balance here.
Additionally, you can click on the short name of your account to view detailed
information of the account.
If you own many accounts with us you can also use the search section to search your
accounts by account name, number and currency.
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ACCOUNT
4.2 CURRENT ACCOUNTS
Click on the Account main menu and then select the opperative accounts from the sub menu in
the left side of your screen to view your current accounts
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In this sub menu all your current account information will appear such as customer ID,
account name, account number, account currency, and account balance.
Also you can hover over your mouse pointer to customer ID and it will display menu that
can show debit card information, account statement, and account freeze information.
To view the account’s more detailed information you can click on the account’s short
name.
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ACCOUNT
4.3 DEPOSIT ACCOUNTS
Click on the Account main menu and then select the Deposit accounts from sub menu in the left
side of your screen to view your deposit accounts.
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In this sub menu all your deposit account information will appear such as account name,
account number, account currency, and account balance. Also in this sub menu you can
view your deposit account statement.
To view the account’s more detailed information you can click on the account’s short
name.
Also from this menu you can renew and cancel your deposit accounts.
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ACCOUNT
4.4 LOAN ACCOUNTS
Click on the Account main menu and then select the Loan accounts from sub menu in the left side
of your screen to view your loan accounts.
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In this sub menu all your loan account information will appear such as account name,
account number, account currency, and amount due
Also you can view the loan account statement, repayment schedule and loan account
closure calculation.
To view the account’s more detailed information such as loan amount, tenor, interest you
can click on the account’s short name.
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ACCOUNT
4.5 CREDIT CARD
Click on the Account main menu and then select the Credit Cards from sub menu in the left side
of your screen to view your credit cards.
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In this sub menu all your credit card information will appear such as Card number, card
currency, credit card limit and minimum repayment amount.
Also you can view your credit card statement monthly. Additionally, you can view
that’s month’s approved and unapproved transactions.
If you own many card you can search your card by card number.
To view the credit card’s more detailed information you can click on the credit card’s
number.
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5. ACCOUNT STATEMENT
Account statements can be displayed by every account type.
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In the search section select the start and end date of account statement. For detailed
search you can initiate search by transaction amount as well as credit and debit
transactions.
In the account statement you can view the transaction remarks, amount of the debit and
credit transactions, and account balance. Additionally, you can view the statement
calendar form.
Also you can consolidate and view the debit and credit transactions by its type.
Account Statement can be downloaded in many different formats such as word, excel and
pdf.
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6. TRANSACTIONS
6.1 TRANSACTION BETWEEN OWN ACCOUNTS.
To make transaction between your own account click on the transaction main menu and then
select the between own accounts from sub menu in the left side of you screen.
Select the frequency of the
transaction as well as the
transaction date.
Select the account that you
want to make transaction
with. It will also display
the account balance and
you click here to view the
account details.
Select the account that you
want to receive your
transaction with and also
enter the transaction
remarks
Transaction amount will be
automatically converted by
that day’s currency
exchange rate.
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After you enter the above information click on the continue
button. Then the verification window will prompt you verify
your information again. After you verify your information you
will be able to execute you transaction.
If your transaction is executed frequently:
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You can choose from every day, every week, every month options. Also you can
choose how many times this transaction will be made, and how long it will last.
If your transaction is only one time transaction, you can select one time from
frequency type field.
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TRANSACTIONS
6.2 WITHIN GOLOMT BANK ACCOUNTS
To make transaction within Golomt Bank accounts click on the transaction main menu and then
select the Inside Bank from sub menu in the left side of you screen.
Select the frequency of the
transaction as well as the
transaction date.
Select the account that you
want to make transaction
with. It will also display
the account balance and
you click here to view the
account details
Select the account that you
want to receive your
transaction from the
account book or enter
account information and
also enter the transaction
remarks
Transaction amount will be
automatically converted by
that day’s currency
exchange rate.
After you enter the above information click on the continue button.
Then the verification window will prompt you verify your
information again and will ask you to enter the TRANSACTION
password. After you verify your information you will be able to
execute you transaction.
Note
In this sub menu you won’t be able to make transaction to credit cards and loan accounts. To
make transaction to credit cards and loan account use the loan payment and credit card payment
sun menu respectively.
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TRANSACTIONS
6.3 INTERBANK TRANSACTION
To make interbank transaction click on the transaction main menu and then select the Outside
Bank from sub menu in the left side of you screen.
Select the account that you
want to make transaction
with. It will also display
the account balance and
you click here to view the
account details.
Select the account that you
want to receive your
transaction from the
account book or enter
account information and
also enter the transaction
remarks.
Transaction amount will be
automatically converted by
that day’s currency
exchange rate.
After you enter the above information click on the continue
button. Then the verification window will prompt you verify
your information again and will ask you to enter the
TRANSACTION password. After you verify your information
you will be able to execute you transaction.
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TRANSACTIONS
6.4 INTERNATIONAL TRANSACTION
To make international transaction click on the general services main menu and then select the
service request from sub menu in the left side of you screen.
Select the account that you
want to make transaction
with. It will also display
the account balance and
you click here to view the
account details.
In this section enter the
receiver’s account and bank
information. Also enter
receiver’s swift code, name,
and address completely.
Enter the transaction
remarks and select who is
paying for the transaction
fee.
After you enter the above information and click on the send
request button your request will be sent to Bank.
Note: International transactions are temporally being processed through general services menu thus it will
not show in the transaction inquiry, however you can use your account statement to view.
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TRANSACTIONS
6.5 CREDIT CARD PAYMENT
Select Credit Card to you
want to make a payment
and it will show the
minimum payment amount
and total payment amount
Select the account that you
want to make transaction
with. It will also display
the account balance and
you click here to view the
account details. Also enter
the transaction remarks.
After you enter the above information click on the continue
button. Then the verification window will prompt you verify
your information again. After you verify your information you
will be able to execute you transaction.
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TRANSACTIONS
6.6 LOAN PAYMENT
Select the frequency of the
transaction as well as the
transaction date.
Select the account that you
want to make transaction
with. It will also display
the account balance and
you click here to view the
account details.
Select the loan account that
you want to make payment
then it will display the
amount due. Then enter the
payment amount and
transaction remarks
After you enter the above information click on the continue
button. Then the verification window will prompt you verify
your information again. After you verify your information you
will be able to execute you transaction.
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TRANSACTIONS
6.7 TRANSACTION INQUIRY
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Select the account inquiry date also you can select the transaction type and account type to
initiate search. Additionally, in the advanced search section you can search the transaction by
currency or transaction state as well.
Account inquiry displays transaction date, transaction type, receiver’s information,
transaction remarks, transaction state, transaction amount etc.
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TRANSACTIONS
6.8 ACCOUNT BOOK SETTINGS
6.8.1 ADD ACCOUNT TO ACCOUNT BOOK
Account book can be used in all internet bank related
transactions. Also user can edit or delete account book
6.8.2 MANAGE ACCOUNT BOOK
In the search section you can
search account books by name,
short name or account number.
This list displays all your saved
account book entries. In this
list you can see account book
name, account short name,
bank name, account currency,
transaction type etc.
Click on the account book
short name to view more
details.
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7. PAYMENT
To pay bills such as internet and mobile fee’s go to billing main menu.
7.1 TO REGISTER BILLING COMPANY
From billing company list
select and add the billing
company.
7.2 BILLER LIST, MANAGE
After you add the billing company
you can select the billing company
here. Also you can search billing
company by name or type.
Click here to view the paid
billing statement.
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PAYMENT
7.3 PAY BILL
Select the account that
you want to make
transaction with. It
will also display the
account balance and
you click here to view
the account details.
Select billing company
and enter billing
amount.
After you enter the above information click on the continue
button. Then the verification window will prompt you verify
your information again. After you verify your information
you will be able to execute you transaction
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7. PERSONAL INFORMATION
My profile main menu will
contain following sub menus.
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Change password and customer ID.
Change phone number and email address.
Change account’s short name
Change security question.
Other settings.
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8. CUSTOMER SERVICES
General services main menu will contain following sub menus.
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To send questions and concerns about internet bank.
To check transaction limit inquiry by daily, monthly or yearly basis.
Send various requests.
Get or change the e-code (used in e-commerce)
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Forgot Password
Click on the forgot access code to recover your password.
Enter customer ID and
registration number. Also check
the method of receiving your
password and enter verification
code.
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After entering all required
information correctly then click
on “continue” button and system
will send your new password to
your registered email address or
phone number.
Customer ID: ID that you use to login to internet bank.
Registration number: To enter the registration number enter the first two letter only in
Cyrillic (Mongolian). For example: ФМ87010101
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