Unsticking the status quo: The role of diversity in
Transcription
Unsticking the status quo: The role of diversity in
The buck stops here: quo: The Unsticking the status Vanguard moneyinmarket funds role of diversity investment committee effectiveness Vanguard research Catherine D. Gordon ■■ This paper presents findings from a 2013 survey by Vanguard and Market Strategies International on a largely unexplored topic: the ways in which investment committee members define and value diversity, and the impact of diversity on committee effectiveness. ■■ Survey respondents reported a high degree of satisfaction with their current committee diversity, a lack of formality in their approach, and the general view that diversity on their committee is not very important. ■■ Although foundational research touts the potential benefits of introducing diversity to a decision-making body (e.g., Knouse, 1999), the level of importance that committee members give to diversity is quite different. In fact, the survey found that: (1) Less than one-quarter of respondents rated diversity as “very/extremely important”; (2) More than 90% said their committee had no formal diversity policy; and (3) Only one-quarter of respondents said their committee had become more diverse over the “past five years.” ■■ Vanguard believes that investment committees can benefit from a concerted effort to improve committee diversity, which can enhance overall decision-making. The author gratefully acknowledges Jim Nelson and Lisa A. Curran, of Vanguard’s Planning and Development Division, for their substantial contributions to this paper. May 2014 Although the role of diversity in organizational behavior and team performance has been examined extensively, few studies have addressed diversity’s role from the perspective of investment committee members themselves. As part of Vanguard’s ongoing research on investment committee behavior, a 2013 survey conducted with Market Strategies International studied how committee members—who are responsible for making decisions regarding their institutions’ investable assets—define and value diversity, as well as the potential impact of diversity on committees’ productivity (see the box below for more details of our survey approach). Our survey revealed that—like most theorists—investment committee members define diversity in a variety of ways— ranging from functional or job-related diversity to biodemographic diversity. However, not all forms of diversity are perceived to drive committee effectiveness, according to committee members. Furthermore, few respondents placed a high level of importance on diversity of any kind— nearly two-thirds (65%) were “extremely satisfied” or “very satisfied" with their committee’s level of diversity. These findings beg the question: Why haven’t investment committees embraced diversity? One reason may be their high level of satisfaction with the status quo. Another may be that the benefits of diversity on committee effectiveness take time to be realized. Furthermore, it can be difficult to separate out the role of diversity from other factors affecting committee member behavior. Understanding the role of diversity To understand the impact of diversity on team performance, it is necessary to first define diversity. Published studies have proposed a number of definitions, not all of which are consistent (Simons and Rowland, 2011). Based on our survey responses, the most prevalent definition among investment committee members revolved around their views of the committee’s expertise or experience. Definitions taking into account background or biodemographics (such as age, gender, or ethnicity) tended to be secondary, although cited to varying degrees (see Figure 1). Figure 1. Definition of diversity Details on the data Question: How do you define diversity in the context of an investment committee? . 36% Expertise/experience 28% Background 23% Demographics 18% Investment diversity 17% Role within organization 15% Variety of other perspectives Racial/ethnic diversity 10% 0% 10 20 Unaided responses 30 40 Our survey data were collected from January 18 through February 7, 2013, based on responses to a 15-minute online survey we administered to institutional investment committee members responsible for overseeing retirement plans or endowment and foundation assets. We received a total of 130 responses, 81 from retirement plan sponsors (both defined-benefit and definedcontribution) and 49 from nonprofit investment committee members. Assets under management ranged from less than $50 million (37% of committees surveyed) to more than $1 billion (15% of committees). For more details on respondent demographics, see Appendix I. Source: Vanguard. Notes on risk: All investing is subject to risk, including possible loss of principal. Past performance does not guarantee future results. 2 Perhaps not surprisingly, respondents considered their investment committees to be most diverse in terms of members’ professional experience—more than 60% of members indicated their committee was “very/extremely diverse” in this respect (see Figure 2 and the sidebar containing Figure 3, which compares responses of nonprofit versus retirement committees). In fact, investment committee structures to date have often been oriented toward building a diverse committee on the basis of members’ professional background and experience. This is not to say that this element of diversity is not important—it is. But we put forth that other elements of diversity can further help to enhance committee performance, and that these other elements may be overshadowed by the emphasis placed on professional background. Figure 2. Current level of diversity Question: Please rate your committee’s level of diversity in relation to the following. . Professional experience 62% Gender 42% Committee experience 42% Age 35% Education 32% Race/ethnicity 9% 0% 10 20 30 40 50 60 70 Very/extremely diverse Source: Vanguard. How diversity 'rates' on nonprofit versus retirement investment committees Nonprofit committees reported a higher level of diversity than retirement committees in terms of professional experience and investment committee experience. Overall, committee members reported the least diversity in terms of race/ethnicity. Figure 3. Comparing reported diversity: Nonprofit versus retirement committees Current level of diversity rated by respondents as “very/extremely” diverse Professional experience 78% 53% 59% Investment committee experience 31% 41% Age 32% 39% Gender 44% 29% Education 33% 14% Race/ethnicity 6% 0% 10 20 30 40 50 60 70 80 Nonprofit Retirement Source: Vanguard. 3 Based on findings of foundational research, no one definition of diversity consistently results in a positive impact on organizational performance, and diversity in general does not always lead to positive outcomes (Christian, Porter, and Moffitt, 2006). The study by Simons and Rowland (2011) looked at two models of diversity—the social diversity perspective and the information-processing perspective (see Figure 4). The social diversity perspective holds that, based on the similarity-attraction paradigm, people who are more similar based on demographic attributes such as age, gender, and race/ethnicity will be more willing to work together, thus increasing efficiency (Horwitz, 2005). On the other hand, the information-processing perspective holds that, according to the cognitive diversity theory, a multiplicity of viewpoints will result in better decisionmaking skills and more creativity. Figure 4. Comparing two models of diversity Diversity model Theory Outcome Social diversity Similarity-attraction paradigm Those who are more similar will be more willing to work together. Information processing Cognitive diversity A multiplicity of viewpoints will result in better decisionmaking skills and creativity. Sources: Vanguard, based on Horwitz (2005) and Simons and Rowland (2011). Figure 5. Horwitz’s integrated model of diversity Job-related diversity: Team performance: • Functional expertise • Education • Organizational tenure Bio-demographic diversity: • Age • Gender • Race/ethnicity • Effectiveness • Efficiency Moderators: • • • • • Team type Team size Task complexity Task interdependence Frequency and duration of interaction Source: Sujin K. Horwitz, 2005, The Compositional Impact of Team Diversity on Performance: Theoretical Considerations, Human Resource Development Review 4(2): 219–45. ©2005 by SAGE Publications. Reprinted by permission of SAGE Publications. 4 Figure 6. Diversity elements driving effectiveness Question: Please rank the top-three diversity elements that positively contribute to the effectiveness of a committee. 64% Professional experience 28% 22% Committee experience 56% 5% Education 67% 5% Age 23% 2% Gender 17% 1% Race/ethnicity 7% 0% 20 40 60 80 100 #1 ranking Top-three ranking Source: Vanguard. Clearly, these two perspectives have conflicting viewpoints. However, Horwitz (2005) also identified a separate framework that integrates the perspectives (see Figure 5) and offers a number of moderating factors that could facilitate effective team performance. These moderating factors help explain why varying outcomes are observed when measuring the impact of diversity on team performance and also might help determine ways in which diversity can drive effectiveness for a particular investment committee. Diversity factors fueling effectiveness Based on this integrated model of diversity, it’s not likely that simply injecting diversity—whether job-related or biodemographic—into any investment committee structure will result in improved committee performance. Committees need to understand not only the elements of diversity and the roles these can play but also the interplay of moderating aspects on efficiency and effective decision-making. In fact, when survey respondents were asked to rank the top-three diversity elements that positively contributed to the effectiveness of a committee, diversity in professional experience and diversity in committee experience ranked highest, as shown in Figure 6. Based on these findings, committee members tended to point to job-related diversity as the main driver of committee effectiveness, whereas biodemographic diversity again played a more secondary role. These findings, together with our earlier finding that just 60% of committees rated themselves as highly diverse in terms of professional experience, suggest that committees may benefit from the elements of social diversity (e.g., contributing to efficiency), and that they may be lacking in intellectual processing (e.g., leading to better decision-making and more creativity). 5 Overall factors leading to committee effectiveness Figure 7 also indicates the importance of factors on a derived basis. Contrary to the stated preferences of our survey respondents, Vanguard’s statistical analysis has determined that the stability of team members is the strongest driver of committee effectiveness—more so than the investment philosophy or the committee’s due-diligence capabilities. This finding might explain why investment committees have struggled to evolve overall—given their strong focus on keeping the investment team intact. In turn, this may also account for committees’ seeming lack of emphasis on building a diverse team. A wide range of factors can influence an investment committee’s ability to make effective decisions regarding the direction an institution takes and the strategies it employs. According to our survey respondents, the diversity of the committee’s team members (by any definition) tends to play a very minor role. When asked to identify the most important drivers of committee effectiveness, committee members pointed to the committee’s: • Overarching investment philosophy—the guiding principles that help inform and shape the types of investments selected. For a committee to evolve positively, members must be willing to embrace change, including changes in membership and in the group’s makeup. Understanding the dynamics of investment committees and the biases of individual members are important steps in advancing investment committee diversity. • Due-diligence capabilities—the tools and resources the committee uses to evaluate potential investments. • Stability of team membership. (See Figure 7.) Figure 7. Stated and derived importance of factors Question for stated responses: How important are each of the following factors in the overall effectiveness of your committee’s decisions? 42% 42% Stability of team members 21% Due-diligence capabilities 19% Investment philosophy Asset class expertise 5% 5% Diversity of team members 5% 5% 4% Asset allocation expertise Tenure on investment committee 21% 19% 55% 55% 26% 1% 32% 20 Note: Derived importance was determined using regression analysis. 44% 19% 19% Derived importance Stated “extremely/very important” 6 72% 4% 0% Source: Vanguard. 70% 44% 3% Tenure in industry 69% 40 60 80 Figure 8. Overall importance of diversity Figure 9. Incidence of formal diversity policies Question: Overall, how important do you believe diversity is in an investment committee? Question: For the purposes of this survey, please consider diversity as it relates to age, race/ethnicity, gender, education, and professional experience. Keeping this definition in mind, does your committee have a formal, written diversity policy? . 40% 37% 30 26% 20% 20 92% 5% 2% 14% No Yes Not sure 10 3% 0 . Not at all important Not very important Somewhat important Very important Extremely important Note: Numbers do not add to 100% because of rounding. Source: Vanguard. Source: Vanguard. A lack of diversity . . . and a suggestion of complacency It is interesting that as the demographics of the United States continue to evolve and many corporations and organizations actively seek to incorporate diversity into their structures, the makeup of investment committees has remained relatively unchanged. Few steps, if any, appear to have been taken to address the level of diversity represented within the committees. In fact, four in ten respondents to our survey said that committee diversity was either “not” or “not very” important, and another 37% remained noncommittal in terms of diversity’s role in driving committee effectiveness (see Figure 8). Along the same lines, fewer than one-in-ten investment committee member respondents said that they have a formal, written policy in place to develop and foster diversity within their committee (see Figure 9). This may pose an opportunity for investment committees going forward, as a next step in incorporating diversity. Given a concerted effort, investment committees can improve committee diversity and potentially, therefore, the quality of their decision-making, creativity, and overall effectiveness, much as large corporations have done over the last several years. 7 Moreover, the importance placed on developing such a policy moving forward is relatively low, as just 6% of committee member respondents said this was “very/ extremely important” (see Figure 10). Although certain types of committees may have made more progress in fostering diversity, our survey results indicate that the great majority of committees have not developed formal diversity policies. Both retirement-plan committees (DB or DC) and nonprofit committees reported a similar low incidence of formal diversity policies and placed a similar low level of importance on developing a policy. Along with the absence of a formal policy is a high level of satisfaction with the current level of committee diversity. As mentioned early in this paper, nearly twothirds of survey respondents reported being “very/ extremely satisfied” with their committee’s level of diversity (see Figure 11). Figure 10. Importance of developing a diversity policy Question: How important is it for your committee to have a formal, written diversity policy? 50% These high levels of satisfaction, along with low interest in formal diversity policies, may indicate complacency or a lack of desire to change—or perhaps a lack of awareness of the positive impact that diversity can have on a committee’s efficiency and on decisionmaking processes. Commenting on their working paper, A Positive Approach to Studying Diversity in Organizations, Ramarajan and Thomas (2010) have argued that “a lot of policies in the workplace about diversity are based on research that’s focused on the negative. And as a result, the . . . policies are defensive in nature, and they don’t tend to produce the high quality of relationships that you need across differences.” These comments underscore the importance of establishing an effective policy that outlines the benefits of diversity, rather than simply building a diverse headcount. Figure 11. Satisfaction with current level of committee diversity Question: How satisfied are you with the degree of diversity represented in your committee? . 44% 40 30 28% 65% 35% 23% 20 10 4% 2% 0 Not at all important Not very important Somewhat important Note: Numbers do not add to 100% because of rounding. Source: Vanguard. 8 Very important Extremely important Source: Vanguard. Very/extremely satisfied Other Figure 12. Change in diversity in the “past five years” Question: How much more or less diverse has your committee become over the past five years? 70% 25% 5% No more or less diverse More/much more diverse Less/much less diverse Source: Vanguard. Building a diverse team does not stop with developing a formal policy. Rather, it requires further integration of the policy into the team structure—starting with the member-selection process. Nonprofit committees have the flexibility to select diverse members, because many nonprofits are volunteer organizations. And because they are not subject to the organizational head-count constraints of the corporate world, they may be able to draw from a larger pool of candidates. In addition, they are afforded a more active role in discussing diversity in the selection process. As a result, as emphasized in Figure 3, nonprofits have seen greater progress in building more diverse committees. However, taken as a group, investment committees’ “diversity score” has changed little over the past few years. In fact, just one-quarter of our survey respondents said their committee had become more diverse than five years previous—with the majority indicating that their committee had not changed one way or the other (see Figure 12). This trend is likely to continue—unless committees recognize the value of taking a more active stance on the issue. Currently, investment committee members don’t see this lack of diversity as a limiting factor in their ability to make sound judgments and decisions. In fact, nearly seven-in-ten committee member respondents said they were “very/extremely satisfied” with the current level of diversity represented by their committee. 9 Other traits that can enhance effectiveness Aside from professional experience and committee experience, committee members identified several other traits as defining highly effective committees. For many committee members, reaching consensus is generally the goal of the overall process, but it’s clear that effective committees are defined less by their ability to reach consensus and more by their ability to fully engage each member and exhibit sound judgment. One-third of our survey respondents ranked being “fully engaged in the committee process” as the most valuable trait among effective committee members—followed by having “deep investment expertise” and “shows good judgment” (see Figure 13). When conflict does arise, simply having a diverse team may trigger certain expectations—which can result in better conflict resolution. According to Neale (2006), “the mere presence of diversity you can see, such as a person’s race or gender, actually cues a team in that there are likely to be differences of opinion. That cuing turns out to enhance the team’s ability to handle conflict, because members expect it and are not surprised when it surfaces . . . . The assumption is that people who look like us think like us, but that’s usually just not the case,” Neale said. She suggested that more homogeneous groups may be less prepared to handle conflict, because they are not expecting it. Figure 13. Most valuable committee member traits Question: When thinking of highly effective committee members, please rank the top-three most valuable traits. Percentage ranked #1 Is fully engaged in the committee process 33% Has deep investment expertise 28% Shows good judgment 18% Has cross-functional expertise 5% Has leadership experience 5% Brings their own perspective 5% Has investment committee experience 2% Seeks consensus 2% Interacts well with others 2% 0% Source: Vanguard. 10 5 10 15 20 25 30 35 Figure 14. Frequency of sharing majority view Figure 15. Committee conflict resolution Question: How often do you share the majority view when it comes to making decisions on the committee? Question: How does your committee handle conflict most of the time? 100% 5% 2% 6% 80 100% 80 57% 62% 60 80% 79% 40 40 20 20 0 15% 15% 14% Total Retirement Nonprofit 71% 60 82% 2% Always Often Sometimes Rarely Source: Vanguard. 31% 26% 9% 0 Total 18% 2% 9% 4% Retirement 10% Nonprofit Reaches a consensus Takes a vote, majority rules Postpones the decision until later Other Note: Some numbers do not add to 100% because of rounding. Source: Vanguard. A similar hypothesis can emerge when examining conflict resolution by type of investment committee. In earlier Vanguard research (Stockton, 2009), eight in ten investment committee members reported that they shared the majority view when it came to making decisions, a response similar to our survey finding among retirement and nonprofit committee members—85% and 84%, respectively (see Figure 14). However, in the event of conflict, the outcome for each committee is somewhat different. Nonprofit committees, which have tended to more strongly emphasize diversity, and have become more diverse over the past five years, are more likely than retirement committees to reach consensus without having to take a majority vote. In fact, nearly one-third (31%) of retirement committee members said they resort to a majority vote in times of conflict—a much higher proportion than nonprofit committees (see Figure 15). 11 reductions due to loss of group coordination. In other words, at some point, the difficulty of organizing and coordinating a large group offsets the value of added insights and experiences. However, loss of coordination may not begin until groups reach a certain size, perhaps more than ten members (Littlepage, 1991). In addition, as group size increases, members can become less motivated because of the perceived diminishing importance of their input. Figure 16. Group size and performance Performance High Member tenure: A mixed review Low Small Large Group size Potential Actual Source: Adapted from Forsyth (2006). The roles of team size and tenure Team size can be key in performance As illustrated in Horwitz’s (2005) integrated model of diversity (see Figure 5, on page 4), team size is one of the moderating factors that can determine the outcome of committee performance. On average, investment committees in our survey consisted of about seven members, with the majority of committees (62%) containing between five and eight individuals, depending on the type of committee. Vanguard's review of research in Group Decision-Making: Implications for Investment Committees (Mattola and Utkus, 2009), also reported that the size of a group or committee can measurably affect its performance. Although the relationship between group size and performance varies with the nature of the task, performance tends to improve with group size—but only to a point (Forsyth, 2006; and see Figure 16). Subsequent increases in group size result in performance 12 Committee member tenure can also serve as a moderating factor in driving overall committee effectiveness. However, views can differ on the impact of organizational tenure on performance. For instance, Schwenk (1993) pointed out that management teams of executives with longer tenures can potentially create more effective strategies for improving company performance because their experience gives them a deeper understanding of their companies and competitive environments. Similar to the benefits of team tenure, it has also been claimed that longer organizational tenure may indicate social cohesion, which can expedite effective performance (Hambrick and D’Aveni, 1992). On the other hand, Schwenk (1993) also cautioned that longer organizational tenure can lead to rigidity and complacency, if executives become committed to outdated assumptions and strategies and develop a biased view of past performance, thus leading to poor future performance. The average tenure among investment committee members we surveyed was approximately 6.2 years— with the majority (52%) of members falling into the fourto six-year category. This level of tenure seems to guard against the threat of complacency, yet capitalizes on the knowledge and expertise of investment committee members who have gained a more in-depth understanding of the organization and its ultimate investment objectives. Implications for investment committees References Ultimately, enough evidence exists to support the role that diversity plays in driving committee effectiveness, though, as the Vanguard/Market Strategies International survey has demonstrated, the ways in which committees leverage diversity will certainly vary from group to group and organization to organization. Despite investment committee members’ satisfaction with their current committees’ diversity, our survey findings, together with other related research, suggest there is considerable room for improvement. A first step will be a willingness among committee members to unstick the status quo. Christian, Julie, Lyman W. Porter, and Graham Moffitt, 2006. Workplace Diversity and Group Relations: An Overview. Group Processes & Intergroup Relations 9(4): 459–66. To fully realize the benefits of a diverse group of individuals and, in the process, improve their effectiveness and efficiency, committees must continually evaluate their team’s structure and incorporate mechanisms to avoid some of the pitfalls outlined here. Committees must also recognize that introducing any type of change—including diversity efforts—will require time for members to adjust and find their equilibrium. Studies have shown that more diverse committees bring with them fresh perspectives and often a greater level of deliberation before reaching decisions. Although this can be a healthy change, it may be uncomfortable early on, especially among long-tenured and homogeneous groups that have functioned in a more efficient and cohesive manner. Developing a formal, written diversity policy is crucial in determining the potential benefits of a more diverse committee structure, but it is just the beginning. Active steps should then be taken in the team-selection process to seek out diverse committee members who bring with them the skills and attitudes for effective decision-making in support of the organization’s key objectives. Like any solid effort, fostering diversity requires ongoing oversight and a considerable dose of reflection and insight. Forsyth, Donelson R., 2006. Group Dynamics, 4th ed. Belmont, Calif.: Thomson Higher Education. Hambrick, Donald C., and Richard A. D’Aveni, 1992. Top Team Deterioration as Part of the Downward Spiral of Large Corporate Bankruptcies. Management Science 38: 1445–66. Horwitz, Sujin K., 2005. The Compositional Impact of Team Diversity on Performance: Theoretical Considerations. Human Resource Development Review 4(2): 219–45. Knouse, Stephen B., and Mickey R. Dansby, 1999. Percentage of Work-Group Diversity and Work-Group Effectiveness,” Journal of Psychology 133(5): 486–94. Littlepage, Glenn E., 1991. Effects of Group Size and Task Characteristics on Group Performance: A Test of Steiner’s Model. Personality and Social Psychological Bulletin 17(4, August): 449–56. Mattola, Gary R., and Stephen P. Utkus, 2009. Group DecisionMaking: Implications for Investment Committees. Valley Forge, Pa.: The Vanguard Group. Neale, Margaret A., 2006. Diverse Backgrounds and Personalities Can Strengthen Groups. Working Paper. Stanford, Calif.: Stanford Graduate School of Business. Ramarajan, Lakshmi, and David A.Thomas, 2010. A Positive Approach to Studying Diversity in Organizations. HBS Working Paper No. 11-024. Cambridge: Harvard Business School. Schwenk, Charles. 1993. Management Tenure and Explanations for Success and Failure. Omega, The International Journal of Management Science 21: 449–56. Simons, S., and K. Rowland, 2011. Diversity and Its Impact on Organizational Performance: The Influence of Diversity Constructions on Expectations and Outcomes. Journal of Technology Management & Innovation 6(3): 71–77. Stockton, Kimberly, 2009. Investment Committee DecisionMaker Study. Valley Forge, Pa.: The Vanguard Group. Vanguard investment committee resources Does Leadership Style Matter? Investment Committee DecisionMaking Study, by Jill Marshall and Liqian Ren (2011). Group Decision-Making: Implications for Investment Committees, by Gary R. Mattola and Stephen P. Utkus (2009). Six Investment Committee Essentials: A Guide for New Members (2012). 13 Appendix. Respondent demographics for 2013 Vanguard/Market Strategies International survey Our survey sample included a total of 130 investment committee members (81 representing retirement plans and 49 representing nonprofit organizations). Figure A-1. Assets under committee management Total n = 130 Retirement n = 81 Less than $50 million 37% $50 million to less than $250 million Source: Vanguard. 14 14% 15% $468 27% 11% 9% $1 billion or more 49% 28% 11% $500 million to less than $1 billion Mean (in $millions): 30% 28% $250 million to less than $500 million Nonprofit n = 49 10% 2% 17% $539 12% $351 Figure A-2. Profile and demographics of survey respondents Gender Total Retirement Nonprofit n = 130 n = 81 n = 49 Male 65% 62% 71% Female 35% 38% 29% n = 130 n = 81 n = 49 Age 31–40 12% 15% 8% 41–50 23% 23% 22% 51–60 46% 48% 43% 61–70 17% 13% 24% Over 70 Mean: 2% 1% 2% 53.3 52.3 55.1 Total Retirement Nonprofit n = 130 n = 81 n = 49 First-time committee member 22% 26% 16% Some investment committee experience 38% 36% 41% Deep investment committee experience 40% 38% 43% n = 130 n = 81 n = 49 2% 4% 0% 1–3 years 19% 20% 18% 4–6 years 25% 22% 31% 7–10 years 18% 22% 10% More than 10 years 35% 32% 41% Committee experience Committee tenure Less than 1 year Race/ethnicity n = 130 n = 81 n = 49 White 91% 91% 91% Asian 4% 4% 4% Hispanic or Latino 3% 4% 2% Black or African American 1% 1% 0% n = 130 n = 81 n = 49 Native Hawaiian or Pacific Islander 1% 0% 2% Investments/ investing 65% 56% 82% American Indian or Alaska Native 0% 0% 0% Corporate finance 51% 49% 53% Two or more races/ethnicities 0% 0% 0% Accounting 51% 43% 63% Human resources 46% 60% 22% Prefer not to say 0% 0% 0% Financial planning 32% 30% 35% Legal 12% 11% 14% Other 8% 6% 12% n = 130 n = 81 n = 49 Employee, selected based on my role in the organization 70% 74% 63% Employee, selected based on expertise 19% 26% 8% I am a volunteer for the organization 10% 0% 27% 1% 0% 2% Education Area of expertise n = 130 n = 81 n = 49 Bachelor’s degree 64% 62% 67% Master’s degree 50% 41% 65% CPA 25% 22% 31% CFA®, CFP ®, or similar certification 15% 14% 18% J.D./law degree 5% 6% 4% Ph.D. 1% 0% 2% Other 13% 14% 12% Role in the organization/ committee I am not an employee Notes: For the “Race/ethnicity" category, respondents were asked to select all that applied. For the “Education” (and accreditation) and “Area of expertise” categories, respondents were asked to select all that applied. Source: Vanguard. 15 Vanguard Research Connect with Vanguard® > vanguard.com For more information about Vanguard funds, visit vanguard.com, or call 800-662-2739, to obtain a prospectus. Investment objectives, risks, charges, expenses, and other important information about a fund are contained in the prospectus; read and consider it carefully before investing. P.O. Box 2600 Valley Forge, PA 19482-2600 © 2014 The Vanguard Group, Inc. All rights reserved. Vanguard Marketing Corporation, Distributor. ISGUTSQ 052014