electric drive vehicle homepage dealer process 2013

electric drive vehicle homepage dealer process
2013
v.05/09/2013
Vehicle Homepage
Vehicle Homepage
Tools and systems
General description:
> The term Vehicle Homepage is used as a
generic term for the website used to
connect the EV (e.g. smart fortwo
electric drive 3rd Generation) with the
user outside the car (remote).
This homepage is optimized for mobile
devices such smartphones or tablets.
> The Vehicle Homepage includes many EV
typical services which the customers can
use, such as range management,
charging status, charging management,
preconditioning. This will aid in
overcoming the user’s range or charging
anxiety, making electric driving more
fun!
Vehicle Homepage
Background Information
> What is a Vehicle Verification Code?
•
A Vehicle Verification Code or VVC is a personal customer code which is needed to use the
personalized electric vehicle services for the vehicle homepage.
> What is a VIP-Tool?
•
•
The VIP-Tool is the application to support the handover process of the Vehicle Verification
Code (VVC).
The VIP-Tool is administered by the responsible persons in the dealer to create VVCs and
the related customer information documents. The designated person at the dealership is
responsible to access the VIP tool to enter the VIN number and then printout/hand-over info
to the customer.
> How Can You Access the VIP-Tool?
• MBUSA IT will be given "admin" level in the tool to create new users.
• MBUSA IT will then grant access to the Brand Managers at the smart centers and the
application will show as one of their available applications when they log into the aftersales
portal (SAI Portal).
• The process suggested is that the dealer's Netstar Administration will send a request to the
Netstar Helpdesk to get access to the VIP-Tool.
VVC = Vehicle Verification Code
Vehicle Homepage
Verification Code and ID Provisioning-Tool (VIP-Tool)
NetStar Access
Login Via NetStar:
1. Click the Sales or Service tab
2. Click the VIP Tool link
3. The VIP Tool will open in a new window
4. Enter your MBUSA IT provided username
and password for the VIP Tool.
*Please note: This username and password
are not your NetStar ID
Vehicle Homepage
Verification Code and ID Provisioning-Tool (VIP-Tool)
Tools and Systems
General description:
The VIP-Tool is an application which is programmed
especially to support the handover process of the VVC
code.
This tool will:
- allow the dealer to generate the VVC code and
detailed information on how to use it for their
customers
- start the 3-year “trial” period in which the customer
can use the Vehicle Homepage for free (moment of
first VVC creation)
- Display the remaining “trial” time of free Vehicle
Homepage usage for the customer
The VIP-Tool is administered by the responsible persons
in the Dealer. This will be the smart Brand Manager
MBUSA: Please note this
VVC is just an example.
Each vehicle will have a
unique VVC.
VVC = Vehicle Verification Code
Vehicle Homepage
Verification Code and ID Provisioning-Tool (VIP-Tool)
Tools and Systems
How to retrieve a VVC code:
The VIP-Tool is separated into 3 steps:
1. Enter the customer’s VIN and Click OK
2. Click “Generate new master VVC”
3. Be sure to provide VVC code and print-out
instructions for the customer
*Sample print-out provided with this document
VVC = Vehicle Verification Code
MBUSA: Please note this
VVC is just an example.
Each vehicle will have a
unique VVC.
Vehicle Homepage
Vehicle Homepage Registration
Customer Registration
How to register the customer for an account on the vehicle homepage:
1. Setup personal account/ access
You have to setup a personal account at http://vh.smart.com to access
the Vehicle Homepage. You will need a valid email address from the customer.
You will also need to setup a user name and password for the customer to
create the own account.
Vehicle Homepage Registration
Customer Registration
How to register the customer for an account on the vehicle homepage:
1. Set up personal account/ access
Enter your information and click Register
Vehicle Homepage
Vehicle Homepage Registration
Customer Registration
How to register the customer for an account on the vehicle homepage:
2. Complete registration via email confirmation
An email will be sent to the customer’s inbox. Please work with the customer on opening the link and assigning a
personal password. Confirm the customer’s password by entering twice and click Set password. It is best to do this
on a mobile or tablet device. If done on a desktop, please use Chrome.
Vehicle Homepage
Vehicle Homepage Registration
Customer Registration
How to register the customer for an account on the vehicle homepage:
2. Complete registration via email confirmation
When the password is successfully set-up, continue to the vehicle homepage.
Vehicle Homepage
Vehicle Homepage Registration
Customer Registration
How to register the customer for an account on the vehicle homepage:
3. Register and assign vehicle.
After registering, the customer will have access to their personal Vehicle Homepage. Now that you have access to the Vehicle
Homepage, you must assign your electric drive to your account.
• Step 1: Login
• Step 2: Share/ read terms of use, check “Read” and press “Accept”
• Step 3: Select USA for Country
• Step 4: Enter Vehicle Identification Number (VIN) VIN and personal Vehicle Verification Code (VVC)
Reminder: It is best to do this on a mobile or tablet device. If done on a desktop, please use Chrome.
Vehicle Homepage
Verification Code and ID Provisioning-Tool (VIP-Tool)
Support
For support with access to the VIP tool, contact the MBUSA IT Help Desk
1-888-9NETSTAR (888-963-8782)
If a customer needs support for their vehicle homepage account, contact the Customer Assistance Center
(CAC)
1 (800)-smart-USA
unbig. uncar.