social work department - Beth Israel Deaconess Medical Center

Transcription

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SOCIAL WORK DEPARTMENT PROGRAMS
GENERAL OVERVIEW
I.
SOCIAL WORK DEPARTMENT PROGRAMS
A.
Quality Assessment and Improvement
Quality Assessment and Improvement Programs are an integral part of the
Department. We study functions and processes of our work such as psychosocial
assessment, patient/family interventions, and timeliness of interventions so as to
address systemic issues which can improve the delivery of social work services. The
data we study comes from our statistical system, the medical record, and patient
surveys. Each area of the Department formulates areas to be studied. Results of our
studies are reported in division/Team Meetings and Department Meetings. On a
periodic basis, our Quality Assessment/Improvement studies are reported to the
Medical Center’s Division of Healthcare Quality.
B.
Weekend On-Call Program
The Social Work Department provides weekend coverage for social work
emergencies. A clinical social worker is on-site Saturdays and Sundays, 9:00 am 9:00 pm, and holidays, 9:00 am - 5:00 pm to address urgent and emergent
psychosocial issues that patient impact care and planning.
C.
Lodging Programs
The Social Work Department maintains a list of area lodging options for patients and
families who need temporary lodging while undergoing treatment at the Medical
Center. The lodging lists are available on the Social Work Department web page and
at the lobby concierge desks.
Room Away from Home
The Room Away from Home Program is a specialized short term lodging program
for financially needy out-of-town patients and families. Through the program,
financially needy patients and families may receive lodging for 1-3 nights (depending
on availability) at one of the area participating hotels. RAFH is available on a first
come, first serve basis. All referrals must come through a social worker.
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II.
PATIENT CARE PROGRAMS
A.
Support Groups
Support and/or psycho-educational groups help patients deal with illness and are
often a vital adjunct to other psychotherapeutic effort. The department maintains a
published listing of available group programs (see Appendix).
B.
Oncology Programs
1.
Patient-To-Patient, Heart To-Heart
Patient-to-Patient, Heart-to-Heart provides peer support for oncology
patients. Anyone touched by cancer may be referred to the program which is
staffed by volunteers - men and women who have successfully managed the
stresses of cancer and are eager to help others. Nurses from HematologyOncology, Radiation Therapy and Oncology Medicine are also involved.
When a patient calls to participate in the program, every attempt is made to
match her/him with a volunteer who has similar diagnosis, background, and
family situation.
Patient-to-Patient, Heart-to-Heart volunteers also staff two active programs in
the Hematology–Oncology Ambulatory Unit. There are three or four
volunteers daily who work in the chemotherapy treatment area offering
emotional support and practical assistance to patients and families.
The new Concierge Program on the 9th floor is also managed and staffed by
Patient-to-Patient, Heart-to-Heart volunteers. Their role is to be helpful in
any way to improve the experience of patients, family members, and friends
who come to Hematology-0ncology.
This fund, sustained by donations, is used to cover the small operating costs
of the volunteer program and to assist oncology patients with special
expenses they could not otherwise manage.
2.
Wall of Hope and Book on Hope
An extraordinary collection of photographic portraits and personal statements
from a diverse group of Beth Israel Deaconess Medical Center oncology
patients hangs in the Hematology-Oncology Ambulatory Unit. In 2001, this
collection was published in a book that is available for sale at the Medical
Center and in may bookstores.
3.
Windows of Hope
Thanks to the very generous support of Robert and Carol Mayer, this shop on
TCC9 opened in March 2000. Warmly staffed by both paid staff and
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volunteers, it offers wigs, hats, clothing, books, tapes, etc. Having this shop
on site is both convenient and helpful for our patients.
4.
Look Good. . . Feel Better
The “Look Good. . . Feel Better” program offers information and guidance to
help cancer patients undergoing chemotherapy and radiation treatment
enhance their appearance. These treatments do have side-effects which may
temporarily cause hair loss, skin changes, and other physical difficulties. One
of the first steps in feeling better is looking better. It was on this premise that
the Cosmetic, Toiletry and Fragrance Association foundation, in cooperation
with The American Cancer Society, established this program. At the monthly
sessions offered in the Longwood Medical Area, trained beauty professionals
provide suggestions to patients about skin care, make-up techniques, hair
styling with wigs and accessories, and eyebrow/eye make-up and nail
techniques. These sessions are offered free of charge.
To get more information or to pre-register, please encourage your patients to
call (617) 667-4626.
5.
Beth Israel Deaconess Medical Center Cancer Apartments
The Cancer Center currently rents four furnished apartments, located at the
Longwood Galleria, primarily for the use of bone marrow transplant patients
and families. When not being used by cancer patients, the apartments may be
used by other BIDMC patients. This program is coordinated by a community
resource specialist and the bone marrow transplant social workers.
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C.
DriveWise
DriveWise is a collaborative effort of the Cognitive Neurology Unit, Division of
Neurology, and Rehabilitation Services. A CNU social worker co-directs this
unique program. Social work services are integral to the assessment process. This
Program was developed to objectively assess the driving safety of patients with
neurologic illness and to provide support to them and their families through this
process. An Advisory Board guides the programs and initiatives of DriveWise.
Board members represent a variety of community health organizations and public
policy agencies. Representatives from the Registry of Motor Vehicles (Medical
Affairs) are active participants on the Board, as are representatives from the
Alzheimer's Association and the Brookline Department of Public Health.
III.
STAFF DEVELOPMENT AND PROGRAMS
A.
Staff Development
The Department provides an extensive program of continuing education and staff
development activities. The continuing education program is designed to address
continuous quality improvement and ongoing learning in such topics as clinical
practice and treatment, ethics, public policy and regulatory issues. Specific
information about in-hospital lectures and seminars is posted in the Department
office and on the email system.
This Department also sponsors a monthly Social Work Grand Rounds series.
Mandatory Department-wide staff meetings are also held once a month. Staff are
encouraged to participate on the regular standing committees which include: Grand
Rounds Committee, Continuing Education Committee, Bernice Snyder Award
Committee and the International Educational Exchange Committee. In addition, ad
hoc task forces are developed to deal with particular situations as the need arises.
Again, you are encouraged to participate as time permits.
There are a number of educational courses and seminars offered outside Beth Israel
Deaconess Medical Center. NASW and its committees, for example, sponsor
conferences and workshops around a wide range of policy issues and practice areas.
You may want to get involved in planning such activities or attending them. Staff
are also encouraged to submit scholarly papers for publication or presentation. When
funds are available, staff are eligible for departmental assistance in paying for outside
seminars and for conference time during working hours based on review by your
social work manager and the Director. Funding for continuing education may also be
available through HR/Benefits. Staff are encouraged to look on the HR website for
information about funding for education.
Information regarding outside
opportunities is posted in the Department office.
The Grand Rounds and continuing education offerings are dependent on ideas and
input from all staff. If there are learning opportunities that you feel would enhance
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your practice, please speak with the respective committees, your supervisor, your
social work manager or the training director.
We encourage you to seek professional advancement within the Department
commensurate with your skills and training. The process for advancement can be
initiated by the resource specialist, clinical social worker, supervisor, and/or
manager. The specific guidelines for professional advancement are in the
Department’s policy and procedure manual.
B.
Supervision
The social work department offers clinical and administrative supervision to all staff.
Supervision is provided individually and in groups. The amount of supervision
and/or consultation that you receive is mutually determined by the supervisor and
supervisee based on the level of skill, experience and job requirements. Your
primary supervisor is responsible for helping you with the following:





C.
the definition of your role and functions
development of psychosocial assessment skills
development of specialized knowledge and differential methods geared to the
needs of patients and their families
development of unit-specific collaborative skills
fulfilling the record keeping and administrative aspects of your job
Bernice K. Snyder Award
The Bernice K. Snyder Award for Clinical Excellence is an annual award given to a
staff member whose work reflects the high standards in clinical practice and patient
care that are the cornerstones of our mission. The award was created through the
generosity of the Snyder family, in memory of Bernice Snyder who was a case aide
in the Social Work Department in the 1960’s. The award committee solicits
nominations annually or bi-annually and after an interview and reference review, the
award recipient is named. There is an annual ceremony and reception to honor the
awardee.
D.
International Educational Exchange in Social work
The international educational exchange program begun in 1990, demonstrates the
Department’s commitment to learning, and its attention to culture and diversity.
Funded by a generous donor, the Department currently participates in an annual
exchange with Rambam Hospital in Haifa, Israel. Annually a social worker from
Rambam Hospital comes to the Beth Israel Deaconess Medical Center to learn about
our practice. In turn, a Beth Israel Deaconess Medical Center social worker is
selected to go Rambam to study aspects of care in that setting. Travel and
accommodations are provided to the department social worker, and he/she continues
to receive his/her regular salary.
The Israeli exchange lasts for 7-10 days. To be eligible for the program, you must
have been a member of the department for at least two years and have the approval of
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your manager to apply. Applications are distributed to all staff and the deadline for
filing is clearly stated. The International Educational Exchange Committee selects
the scholar.
E. Libraries
Social workers have access to the Medical Center Library, West Campus Farr
Building..
The Medical Library subscribes to Social Work in Health Care, Clinical Social
Work, Health and Social Work, Generations, and Social Work Abstracts and
Research as well as to a number of psychological and psychiatric periodicals and to
medical journals. The library has Paper Chase, a literature search database.
The Social Work Department has established an Educational Book and Video Fund
to purchase educational and training materials. The Department’s Training Director
coordinates this program.
As a Beth Israel Deaconess Medical Center employee you may apply at the
Countway Library privileges desk to obtain a card. This identification/privileges
card allows you free and open access to the extensive Harvard collection. We
encourage you to take advantage of this opportunity.
G.
Student Training
The Department considers the training of bachelors and masters level social work
interns to be an important part of our professional responsibility. Each staff member
is encouraged to think of how his/her division can provide training opportunities for
interns. In addition to clinical practice training, the Department can also be a site for
training in administration, planning and research. The Department’s training
program includes didactic conferences such as Health Care Conferences, Case
Conference and the Violence Prevention Seminar.
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H.
Post-Masters Fellowship Program
In 1988, the Department created a post-masters fellowship in Social Work funded by
private donations. The Fellow(s), selected from a pool of applicants, spends an
academic year within the Department. The aim of the program is to provide
advanced clinical training to an experienced masters-prepared social worker who
wishes to hone his/her skills in the specialty area. The program is designed to meet
the Fellows learning needs as well as to meet the service needs of the Department
and the community. A Fellow caries a clinical caseload is eligible for the
Department’s Continuing Education programs and is encouraged to participate in the
Department’s activities. The Fellow is administratively responsible to the Program’s
Clinical Coordinator.
IV.
Office Procedures
The administrative staff, under the direction of the Operations Manager, makes an
integral contribution to the productivity of the Social Work Department. Social
workers could not fulfill their roles without the backup of the office staff. By
referring, whenever necessary, to the office procedures outlined below, you will
enable the support staff to function optimally in their capacities.

Statistics
All inpatient staff utilize an on-line Statistical Data Worksheet to account for the care
that they provide to patients/families. Cases should be opened and closed in a timely
way. Data about case openings and closing is reviewed by the managers and director
on a regular basis. Ambulatory activity is captured through the visit ticket entry
system.

CONFERENCE ROOM BOOKINGS
Staff can book conference rooms on-line, per medical center protocol.

BEEPER
If you are assigned your own beeper and your own ID paging number, you are
expected to be reachable by page during all your regular working hours. Please refer
to the paging directory for detailed instructions on signing in and out. Page numbers
can be obtained on-line through the CareGroup website phone directory. Staff are
expected to sign off their beepers when they are out of the hospital.

TELEPHONE USE & VOICE MAIL
Please refer to the medical center’s on-line phone directory to obtain phone numbers
for individuals or departments. For calls that are not related to medical center
business, we request that you use your own phone. Please give your direct line to
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your patients. This will enable your patients to contact you either by a direct phone
call, by page, or by leaving a confidential message on your voice mail.

COVERAGE – Planned and Unplanned Absences
In a hospital setting it is imperative that business continue even when you are not
available. For planned absences, coverage arrangements are made with your
manager and/or team leader. For unplanned absences (illness/emergency), call your
manager and/or team leader, and call the main office. There must always be coverage
when you are out of the medical center - on vacation, for example. Please inform the
administrative coordinator of the arrangements. Staff in the medical center with
whom you work should also be informed of planned absences. If you are unable to
report to work on an assigned day due to illness/emergency, please call the main
office 617-667-3421 before 8:30 AM and leave a message on the voice mail.
Messages will get relayed to all parties concerned.

COPYING
Requests for copying may be made to the support staff by placing the items in a
copying folder and attaching a request to the material to be copied. If you have
questions regarding the use of the Social Work Department copy machine, please ask
one of the support staff.
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Appendix – List of Social Work Groups
*Groups are open to the public
MEDICAL SUPPORT GROUPS- OUTPATIENT
ALS – Clinical Connections
Lissa Kapust, LICSW
(617) 667-5150
Pain Management Group
Mark Forrest, LICSW
(617) 667-9685
Liver Transplant Group for Pre and Post Liver Transplant Patients
Maureen Doherty, LICSW
(617) 632-8818
Living Well after Transplant
Noelle Dimitri, LICSW
(617) 632-9815
*
Ostomy Support Group
Paula Hayes, RN, CWON
Thomas L. Geraty, Ph.D., LICSW
Jackie Kann, LICSW
(617) 632-8185
(617) 667-3459
(617) 632-8819
NEW
Stroke Survivors Support Group
Jeremy Potter, LICSW
Wendy Cohen, RN
(617)632-7941
CANCER SUPPORT GROUPS – OUTPATIENT
*
Breast Cancer Support Groups
Hester Hill Schnipper, LICSW
(617) 667-2661
*
*
*
GYN Support Group
Head and Neck Cancer Support Group
Look Good Feel Better
Meditation for People Living with Cancer
Melanoma Caregiver’s Support Group
Oncology Caregiver’s Support Group
Frank McCaffrey, LICSW
Ana Marin, Latino Cancer Pt Navigator
Barbara Clivio, Ph.D., LICSW
Linda Goorin, LICSW
Marcie Saganov, LICSW
(617) 667-2661
(617) 667-3525
(617) 667-3429
(617) 667-2450
(617) 667-3525
(617) 667-3442
(617) 667-9185
*
Prostate Cancer Support Groups
*
Support Group for Latinas with Cancer
Tea Time for Chinese Women with Cancer
Patient Coordinator: Stan Klein
Ana Marin, Latino Cancer Pt Navigator
Christina Ho, Chinese Cancer Pt
Navigator
(617) 667-3525
(617) 625-4875
(617) 667-3429
(617) 667-3436
Amy Goldman, LICSW
Amy Goldman, LICSW
(617) 632-0778
(617) 632-0778
Susan Remy, LICSW
Kim Rosen, RN
(617) 667-0675
Deborah Judd, LICSW
(617) 667-2012
Christine Sweeney, LICSW
Christine Sweeney, LICSW
(617) 667-2229
(617) 667-2229
(617) 667-2661
(617) 667-2661
Annie Banks, LICSW
Kelsi Carolan, LICSW
(617) 667-3435
(617)667-3501
Ann Koplow, LICSW
Lou Soltys, LICSW
Lou Soltys, LICSW
Judy Skolnick, LICSW
(617) 667- 6443
(617) 667-6450
(617) 667-3450
(617) 667-8070
*
HIV SUPPORT GROUPS – OUTPATIENT
Experienced and Positive
Support Group for HIV+ Women
MEDICAL SUPPORT GROUPS – INPATIENT
Mix and Mingle
ADDICTIONS GROUPS – OUTPATIENT
Choices - for People with Concerns about Their Alcohol Use
NEW MOMS GROUPS – OUTPATIENT
Parent Connection – Day Groups for New Moms
*
Parent Connection – Working Mom’s Evening Support Group
*
(babies under 1 year)
PEER SUPPORT PROGRAMS – OUTPATIENT
Family-to-Family, Heart-to-Heart
*
Patient-to-Patient, Heart-to-Heart
*
SUPPORT/PSYCHOEDUCATIONAL GROUPS – OUTPATIENT
Bereavement Support Groups
CBT Skills for Managing Mood and Illness FOR BIDMC
NEW
NEUROLOGY PATIENTS ONLY.
Coping and Healing Group Workshops
Life-Style Change Group
Life-Style Change Support Group
Stress Management Group
PSYCHOTHERAPY GROUPS – OUTPATIENT
Focused Adult Psychotherapy Group
Social Discomfort/Relationships Group
Women’s Psychotherapy Group
Stephen O’Neill, LICSW
Lynda Seletsky, LICSW
Martha Lipson, LICSW
(617) 667-4873
(617) 667-9688
(617) 667-1150
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TRAUMA GROUPS – OUTPATIENT
Boston Bombing Support Group
*
Boston Bombing Meditation Group
* NEW
Domestic Violence Support Group
*
Advocate Education and Support Project Group
*
Mindfulness and Meditation Group
*
The Homicide Support Services Project Group
*
Coping with Trauma: Mind and Body
*
Cynthia Kennedy, LICSW
Cynthia Kennedy, LICSW
CVPR
CVPR
CVPR
CVPR
CVPR
s:\social work\webcontent\internal website content\jcaho-swppg\swd programs- updated 1-15.doc
Revised:1/9/15 – Barbara Sarnoff Lee
(617) 667-3227
(617) 667-3227
(617) 667-8141
(617) 667-8141
(617) 667-8141
(617) 667-8141
(617) 667-5658

social work department - Beth Israel Deaconess Medical Center

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