Why Cuba?
Transcription
Why Cuba?
Cuba Si Beyond the Beach Plus: 14 Regions, Travel Info A special supplement of the May 2006 issue of Cuba Si Cuba Si . . . . . . . . . . . . .4 Santa Lucia Beach & Camaguey . .14 Cuba’s Regions . . . . . . .6 Pinar del Rio . . . . . . .15 Havana . . . . . . . . . . . . .6 Marea del Portillo . . .15 Veradero . . . . . . . . . . . .7 Cayo Largo del Sur . .15 Holguin . . . . . . . . . . . . .8 Weddings in Cuba . . .16 The Keys of Cuba . . . . .9 It’s Cuba Time . . . . . .18 Santiago de Cuba . . . .10 Travel Information . . .22 Cienfuegos . . . . . . . . .12 Trinidad . . . . . . . . . . .13 Win A Trip For Two . . . . . . . . . . . . .20 CUBA SI – A SPECIAL SUPPLEMENT TO THE MAY 2006 ISSUE OF CANADIAN TRAVELLER Published 12 times a year by THE DESTINATION SALES RESOURCE FOR TRAVEL PROFESSIONALS Printed in Canada Contents © 2006 by ACT Communications Inc. All Rights Reserved. ISBN 1207-1463 1104 Hornby Street, Suite 203 Vancouver, British Columbia Canada V6Z 1V8 Tel: (604) 699-9990 Fax: (604) 699-9993 WRITTEN BY DAVID BELL 23 Canadian Traveller • May 2006 • CUBA 3 Cuba Si – Friendly and Diverse! C Canadians love Cuba. So much so that Cuba is the number one Caribbean island destination for Canadians year after year. And one visit is never enough, with the percentage of those returning annually unusually high. Canadians expect exceptional accommodations and attentive staff in Cuba, along with a vacation experience that addresses their specific interests. They also want a friendly environment, diverse attractions, a high level of safety, and value for their dollar. Cuba delivers! Cuba is the largest island in the Caribbean with a population of 11,200,000, and an area of 110,922 square kilometres. The terrain ranges from sugar white beaches to majestic mountains divided, into 14 provinces. Cuba’s “neighbours” include the United States, 180 There are many uniquely Cuban sights and experiences, like friendly locals, rum and cigars, but the most Cuban sight of all is the collection of lovingly maintained vintage autos that can be seen on streets throughout the country. 4 CUBA • May 2006 • Canadian Traveller 24 kilometres to the north; Mexico, 210 kilometres to the west; Jamaica 146 kilometres to the south; and Haiti/Dominican Republic, 77 kilometres to the east. Why Cuba? The beaches are supreme! Among the best in the world, Cuba’s spectacular beaches are the number one reason Canadians visit the island. The sugar white sand and warm crystal clear waters protected by the offshore reefs are world famous, enticing visitors to return again and again. In addition to spectacular beaches, there are National Parks, ecotours, art galleries, impressive national museums and great restaurants. Cubans are friendly! They have a warm, inviting and helpful personality. Over the years they have developed a special affinity for Canadians. Their friendship is even reflected in their admiration and support of Terry Fox, a From military forts to Gothic Cathedrals, Cuba’s beautiful architecture reflects its historic past. Clients can stroll city streets and come face to face with explorers, missionaries and military heroes. Festivals & Special Events Havana Drums Festival, November Havana City Cigar Festival, February Canadian hero. Just as Canadians run annually to support Terry’s goals to conquer cancer, so too do the Cubans. Their Marathon of Hope is organized by the Cuban Institute of Sport (INDER), the National Group of Cancer of the Ministry of Public Health, the Canadian Embassy and the Cuban Ministry of Foreign Affairs. Close to two million Cubans participate in the run each year. Cuba is diverse! It offers a variety of destinations and experiences that appeal to individuals, conventions and group incentive travel. It has several fine installations Beaches, beaches and more beaches are what most Canadians think when they think Cuba. From beautiful, white, shallow stretches perfect for families to rugged coves favoured by divers, there is a beach for everyone. Spring in Havana City International Electroacoustic Music Festival, March Varadero Danzón Habana Festival, March Cuba DANZON Matanzas, November CORHABANA International Choirs Festival, April Holguin 13th Ballet Academies Symposium and 9th Ballet Students Contest, April International Festival of Low Budget Cinema, Holguin, April International Tourism Fair, second week of May Romerias de Mayo, May HAVANARTE, May Festival of Latin American Culture, Holguin, October Havana City’s Leo Brouwer International Guitar Festival and Contest, May Santiago de Cuba CUBADISCO International Fair, May Boleros de Oro Festival, June Carnival, July-August (weekends) Havana City International HIP HOP, August International Festival of Popular Dance and Ballroom Dancing in Cuba, September Festival of Contemporary Music in Havana City, October International Ballet Festival in Havana City, October for holding congresses, fairs, exhibits and business meetings with all needed facilities. There’s only one thing different about them: all are near the sea, in unique cities or places with long traditions. They include Havana’s International Conference Centre, Capitol, Latin-American Medical Centre; Varadero’s Plaza America International Conference Centre; and Santiago de Cuba’s Heredia Theatre Convention Com-plex. Cuba is also becoming increasingly popular among those Jazz Plaza International Jazz Festival, first week in December who come on incentive travel programs. Its attractions include the high level of culture and hospitality of its people, safety, and the comfort and facilities of its hotels. Cuba’s has a rich cultural mosaic! Spanish and African heritage go hand-inhand and have created their own identity. Cuba’s music, arts and cultural performances and nightclubs are world class. Cubans love to dance – especially the salsa Pepe Sánchez International Festival of Traditional Cuban Songs, March Santiago Alvarez In Memoriam International Documentary Films Festival, March Festival of Fire Caribbean Festival, July Carnival of Santiago, last two weeks of July Matamoros Son International Festival of Son Music, October Santa Lucia Beach and Camaguey St. John’s Day, week of June 24 Culture Week, first week in February – and music is everywhere. Cuba is home of the son and bolero music, made famous by the Buena Vista Social Club. There are dozens of international festivals of cinema, ballet, music, fine arts, etc., that attract enthusiasts and experts from all over the world. These festivals are held throughout the island affording visitors an opportunity to participate and experience Cuba’s rich and distinctive culture. 25 Canadian Traveller • May 2006 • CUBA 5 The Regions of Cuba L Let’s take a look at the several destinations in Cuba, explore their diversity and see how they meet and exceed your clients’ expectations. Havana Havana is Cuba’s capital; a city of 2.3 million people. It is an ideal place for incentive groups, boasting well-developed facilities and infrastructure. Excellent hotel and convention facilities are present for business meetings during the day. In the evening immerse in the city’s vibrant culture, music and nightlife. In Havana you see Cubans pursuing their everyday activities and visitors get an opportunity to interact with them in this distinctive urban environment. watering holes were the Floridita and the Bodeguita Del Medio.Visit them and sample his mojito: a cool and refreshing drink made with soda water, Cuban rum, lime, and mint leaves. The National de Cuba Hotel, originally built in 1929-30 is a Havana landmark and National Monument. The government renovated it over a two-year period starting in 1990. Today it reflects its original grandeur and majesty – complete with extensive gardens – overlooking the sea. There is a formal restaurant serving International cuisine as well as a garden restaurant specializing in Cuban fare. Relax on the terrace bar on the deep and comfortable sofas and enjoy the atmosphere of a bygone era – as musicians circulate and serenade guests. What to See & Do La Habana Vieja (Old Havana) is the heart of the city and embodies its history and heritage. UNESCO declared it a World Heritage site in 1982. Many buildings have been restored to their original grandeur and others are still undergoing restoration. There are dozens of museums, churches, memorials, galleries, and monuments to explore and historic architecture to admire. Plaza de la Catedral is a beautiful square, alive with activity. Catedral de la Havana has one of the most beautiful baroque facades in Latin America. The imposing Castillo de la Real Fuerza fortress was built between 1589 and 1630 and is one of the oldest colonial fortresses in the Americas. Plaza de Armas, a few blocks away, was once the seat of government. Most of the roadways in Old Havana are cobblestone. However there is one that is wooden. It was constructed at the end of the 18th century on orders of the Governor. Wood reduced the road noise and minimized interruptions to his sleep! Ernest Hemingway lived in Havana when he wrote For Whom the Bell Tolls. His favourite 6 CUBA • May 2006 • Canadian Traveller 26 Havana boasts excellent hotel and convention facilities plus a wide variety of museums, attractions, cultural activities and historic sites like the Catedral de la Havana, one of the most beautiful baroque facades in Latin America. A visit to Morro-Cabaña Historic Military Park is a must. El Castillo de los Tres Reyes del Morro (The Castle of the Three Kings of El Morro) was built in 1630, and the fortress of San Carlos de la Cabaña in 1774. Clients should time their visit for the early evening to explore the museums and watch as the cannons are fired every evening at 9 p.m. Cubans love their ice cream and “Ice Cream Parlour” takes on a whole new meaning at Coppelia. This two-level, sixpod indoor and outdoor emporium serves thousands of customers daily. It is “the” meeting place for Cubans, and whole families line up – often for several hours – to partake of the delicious treat! If time is scarce, there is a designated area for tourists – at an additional cost. The Malecon stretches for seven kilometres paralleling Havana’s roadway and sidewalk. Cubans stroll it day and night. Old fishermen dangle fishing lines in the water. Young boys, aboard their large inner tubes, venture further out in search of catch. Couples socialize on the sea wall talking and watching the boats glide by. At various points there are “craft marketplaces.” Artists sell wood carvings, crocheted items, drawings, miniature dolls, leather works, etc. The Tropicana Nightclub is world famous. Each evening it hosts more than 500 guests to a cabaret extravaganza in the open air, under the stars. The show highlights Cuba’s culture, music, dance and beautiful showgirls! Modes of transportation are varied in Havana. New, as well as 1950s-vintage taxis are plentiful, efficient and modest in cost. Tourist trolleys zigzag throughout the major districts. Climb aboard at the many stops. The cost is one Cuban Convertible peso from one end of the route to the other.You can also hail a Coco taxi; a three-wheeled motorized open air taxi or even a bicycle taxi. Modified bicycles accommodate the driver up front and two passengers behind in a canopied area. Varadero Varadero, located on the north shore, 135 kilometres east of Havana, is a popular choice for many first time visitors seeking a beach vacation. It is Cuba’s most international resort centre, and also the most upscale resort destination in Cuba. Veradero is a great destination for conventions and incentive groups, with end of town. Cost is only five Cuban Convertible pesos. You can jump on and off at various stops all day and children six and under ride free. Josone Park should be the first stop. This park, covering nine hectares, is located inside the old town. Stroll through the grounds, take a horse drawn buggy or enjoy a boat ride on the Upscale Varadero is renowned for is beautiful white beaches, but there are also interesting historic sites. Check out the vacation home of a U.S. millionaire at the Mansion Xanadu and Al Capone’s seaside getaway, Casa de Al. excellent facilities at Varadero’s America Square International Conference Centre. The 20 kilometres of white sugar sand beaches are world famous. What to See & Do A visit to the older area of Varadero is a must. Clients can climb aboard the Open Top Double Decker Bus that makes the hourly circuit from the resorts on the strip to the other lake. There are four restaurants within the park: Antigüedades; Retiro; Dante; and La Campana. The cuisine and service are exceptional, both in terms of quality and value. La Gruta is the outdoor bar. Clients can enjoy a mojito or Cuba libre while swinging in the porch-style glider under the trees – reminiscent of the 1920s. Casa de Al is located at the far end of the bus circuit in old Varadero. It was Al Capone’s mansion in days gone by, and sits on the shore with a panoramic view of the coastline. Today it is a restaurant with seating both inside and on the beachfront patio. Al’s get-away car is “parked” out front, but it won’t be moving very quickly – it is solid concrete! Mansion Xanadu is the former Dupont Mansion. This exquisite vacation home of the U.S. chemical magnate was built 70 years ago and displays the original furnishings of the 1930s. The vintage elevator goes to the third floor and views of the spectacular coastline and sunset from the bar. The Varadero Golf Club is the first professional 18-hole, par 72 golf course built in Cuba (6,850 yards), designed in the form of an island with smaller internal islets. The course is easily accessible from all resorts in Varadero. Tee off early, and don’t forget the sun screen! Most resorts have great entertainment in the evening. There are also off-site discos and club options. Three Varadero clubs that stand out are the Havana Club, the Mambo Club and La Rhumba. Entrance is 10 Cuban Convertible pesos and includes unlimited drinks. There are also several Cuban Cabaret Shows at various locations. They include Cueva del Pirata (Pirates Cave) and the Continental Nightclub; both presenting shows with life music and dancers. Spectacular! There is much to see both under the water and above it. The Varasub is a Japanese made ship with underwater viewer panels. Passengers sit in the submerged area of the ship and view the beautiful coral reef, colourful fish and other underwater life. On the Boat Adventure participants drive their own Aqua-Ray jet skis and visit the adjacent island zoo. 27 Canadian Traveller • May 2006 • CUBA 7 Holguin The Holguin area has four beautiful beaches; Guardalavaca, Playa Esmeralda, Playa Pesquero and Playa Yuraguanal. If your clients want both a “beach vacation” and an opportunity to explore the countryside in a less “commercialized” area of Cuba, these are the destinations for them. Holguin, a city of 300,000, is located in the northeast part of the island. The small village of Guardalavaca, about 60 kilometres away, is a scenic resort area that more Canadians are discovering and returning to every year. Tourism here is growing exponentially. Nearby Playa Esmeralda, Playa Pesquero and Playa Yuraguanal also have magnificent beaches that stretch almost 900 metres along the coast. The resorts here are spectacular but this area still has a rural ambience. Visitors can explore the countryside, tour Holguin and other nearby villages and hike or ride horseback in the Sierra Maestra mountains. What to See & Do Tourists love to shop and the open air craft market in Guardalavaca is a “must visit.” Getting there is easy! Climb aboard the multicar tram that departs from the lobby area of the resorts. It provides transportation among the three main beaches; Playa Guardalavaca, Playa Esmeralda and Playa Pesquero – and also stops right at the craft market. Here artisans display and sell their works. Their crafts (wood sculptures, pottery, drawings, etc.) make great souvenirs and clients can meet and talk with local Cuban people. However, they must be sure to get an official receipt for any purchases. The “real” Cuba is beyond the resort and you can experience it on several local tours. Visit Holguin.This tour, aboard a comfortable, air-conditioned bus, stops as historic Revolution Square and then the popular baseball stadium. Cubans do love baseball! The cigar factory is next. Five hundred workers, mainly women, are busy making cigars by hand: there are no machines at all. After lunch With four beautiful beaches, including Guardalavaca, the Holguin area is popular with sun-worshipping clients. There is more to the area, though, including museums devoted to the history and culture of Cuba’s indigenous peoples. 8 CUBA • May 2006 • Canadian Traveller 28 there is a visit to a pottery factory. Here clients have a chance to see the complete pottery process: mounds of red clay soil, the settling tanks, the actual artisans at work, and the kilns for curing. Swim with the dolphins at the recently renovated Bahia de Naranjo Aquarium. This excursion involves a 20-minute bus ride followed by a short boat trip. The aquarium is on an island and the enclosures for the animals are in their natural settings. Following the aquatic show with dolphins and Vito, the sea lion, there is an opportunity to swim with the playful dolphins. What an experience, especially for kids! Banes is a typical small Cuban town that is nearby. The biggest attraction is the Bani Indocuban Museum which is dedicated to the pre-Columbian Cuban culture and exhibits key aspects of the life of native Cubans. Bicycle taxi is the standard mode of transportation in Banes. On the way back visit a Cuban farmer and his family and then stop at the local family doctor’s office for a tour. Chorro de Maita is a museum that displays the artifacts of local archeological research on an aboriginal settlement for the past 80 years. It is one of the most important aboriginal discoverys in Cuba and has been declared a National Monument. The Taino village is the recreation of an Indian village with about two dozen life-like statues that represent the original inhabitants of Cuba. There is also re-enactment of Indian life before the Spanish conquest. Cayo Saetia was once a private game reserve. Today the resort is open to the public. It covers more than 16 hectares ranging from virgin beaches for swimming and snorkeling to rolling meadows and timbers. It is Cuba’s Safari escape – home to many imported exotic animals including, deer, zebras, wild boars, hutias and antelopes. Bariay National Park is where Christopher Columbus landed for the first time in 1492. The Keys of Cuba Cuba has four archipelagos, located off the north and south shores of the island. There are thousands of keys throughout these archipelagos, all remote natural parts of Cuba, virgin and largely uninhabited. If your clients want to get away from it all and “recharge the batteries” their destination of choice is the Keys of Cuba. The choices include Jardines del Rey (Cayo Coco, Cayo Guillermo), Cayo Santa Maria and Cayo Largo. Here they will find seclusion and tranquility in a tropical paradise – complete with exceptional resorts. Clients can find their paradise on one of them. Jardines del Rey is a necklace of islands just off the northern coast of Cuba that Diego Velazquez discovered in the early 16th century. Cayo Coco and Cayo Guillermo, off the northern coast of Cuba, has pristine beaches, clear blue waters and is bordered by lush tropical vegetation. Clients can go trekking in the nearby ecological area, watch flocks of pink flamingos, set sail on a catamaran and practice all types of sports, especially nautical. In addition to the beach, clients can enjoy hiking through the beautiful natural surroundings or horseback riding, cycling, water sports and scuba diving. It is a natural paradise formed by beautiful palm-fringed white sand beaches in a pristine surrounding, and the ideal setting for a wonderful holiday with family, friends or loved one. What To See & Do This is where the white and blue marlin run. Clients can test their deep-see skills aboard specialized, fully crewed yachts, just as Ernest Hemingway did. There are also catamarans offering half- and full-day excursions for snorkeling and watching the sunset. ments. The seaweed is especially rich in amino acids, oligo elements, vitamins and minerals. The treatments, administered by specialized personnel, help combat stress, promote relaxation, and address skin, neurological, hematological and respiratory ailments. Moron, known as the “city of roosters” is There are beaches, beaches and more beaches in the Keys of Cuba, but there is also plenty of watersport action, plus wildlife viewing at places like El Baga Natural Park and Iguana Cay. El Baga Natural Park, near Cayo Coco, is a must visit. After an orientation at the Visitors Centre, guests take a guided tour along the trails. The wildlife is extensive and includes local fauna along with crocodiles, iguanas, Roseate Flamingos, wild boars and deer. The area is also a haven for birds with more than 200 species, many endemic to Cuba. What a nature lovers’ paradise! The Thalossotherapy Centre at Cayo Coco is the only one of its kind in Latin America and the Caribbean. This health treatment centre integrates the sea environment with natural elements in their medical treat- just a few miles from Cayo Coco and a good choice for an off-resort visit. Its architecture shows traces of European styles. The Rooster monument was done by sculptress Rita Longa, and is the city’s symbol. There are also a railroad station, municipal museum and art gallery to explore. Cayo Santa Maria is the largest of the three keys linked by a stone embankment beginning in the city of Caibarién. It lies to the northeast of the province of Villa Clara, in the Caribbean archipelago of Jardines del Rey. The all-inclusive hotels here offer an escape to a tropical paradise. 29 Canadian Traveller • May 2006 • CUBA 9 Two of the resorts are new and five-star; Melia las Dunas and Occidental Royal Hideaway Cayo Ensenachos. Both are spectacular. The Melia las Dunas consists of low-rise villas integrated into the natural environment, surrounded by lush gardens or adjacent to the beach. The Royal Hideaway Cayo Ensenachos is also outstanding, with five a la carte restaurants, distinctive bars, cigar lounge, disco and extensive watersports. What to See & Do Santa Clara City, a university town with a population of about 300,000, is home of the Che Guevara Mausoleum, burial site of Che and his combat comrades. Over 1,000,000 people, many from outside Cuba, have already visited this memorial in tribute to Cuba’s legendary hero. Remedios City was founded in 1514 and is a well preserved town with colonial architecture. It is also famous for its “parrandas” or street festivals. Adventure tours beckon in the nearby Escambray Mountains and on Hanabanilla Lake. There are nature trails to explore and trout to be caught in the many streams. Cayo Largo del Sur lies off the southern coast of Cuba, and it, too, is an ideal destination for a romantic getaway in a secluded pristine beach environment. In this natural paradise you feel a little bit like Robinson Crusoe. It is also a destination where your clients can get that “all over tan” if they choose. Located at the eastern end of the Canarreos Archipelago, south of the western part of Cuba, Cayo Largo del Sur covers 37.5 square kilometers, and boasts a moderate tropical climate with very little rainfall. The waters are calm, clear and a wide range of blues. The soft sand is perfect. Christopher Columbus first set eyes on Cayo Largo in the spring of 1492. But with the treacherous reefs, water navigation was difficult and over the centuries many ships sank, leaving the key undeveloped until 1959. In that year Fidel Castro visited the area and saw the 10 CUBA • May 2006 • Canadian Traveller 30 Santiago de Cuba, the country’s second largest city, boasts a rich cultural life include colourful cabarets like the Tropicana Santiago Nightclub and beautiful architecture that reflects its role of capital city between 1522 and 1553. potential for tourism. The first hotel opened in 1982 and other facilities and infrastructure have been developing ever since. The gently shelving beaches are its main attraction. They extend for nearly 24 kilometres and the clarity of the water makes it a prime choice for divers. Swimming, kayaking, and scuba diving are the top activities. There are five distinctive beaches affording privacy and seclusion. them by hand. What a picture! The day-long Treasure Island excursion includes a tour of Nueva Gerona, capital city of the nearby Isle of Youth. The trip includes a visit to the former Model Prison where Fidel Castro was once imprisoned, a tour of Jone’s Jungle and a visit to a crocodile breeding centre. For a bird’s-eye view, climb aboard for the airplane tour to get panoramic view of the many islets and cays. What To See & Do Santiago de Cuba A visit to the nearby turtle farm is a must. It is located at the Marina and is part of the conservation and protection program. Each year hundreds of turtle eggs are collected from the most vulnerable beaches and brought to the breeding farm for incubation. After the eggs have hatched, the baby turtles are kept in the pools and then released back to the sea on a safe beach. Visitors can actually participate in the release of the baby turtles. As the name implies, Iguana Cay is home for many iguanas. These unique looking reptiles appear to be from prehistoric times, but are harmless and clients can feed If your clients are seeking a combination of culture, music, dance and history, along with an eco experience, Santiago de Cuba is an excellent choice. It is the second largest city in Cuba and is located on the southeast coast, about 900 kilometres from Havana. The setting is idyllic; nestled between the turquoise Caribbean waters and the majestic Sierra Maestra mountains. Santiago de Cuba is best known for its hospitable people and its rich historicalcultural heritage. Like Havana, it is alive, vibrant, and reflects urban Cuba. It was Cuba More than Beaches founded in 1514 and was the island’s Capital from 1522 until 1553. This melting pot of numerous ethnic influences has resulted in a friendly, laidback atmosphere famous for its music, dancing and hospitality. What To See & Do Parque Cespedes, in the centre of the city, is the local meeting spot, where Cubans congregate day and night, strolling under the shade trees or resting on one of the many benches. Since it is in the centre of the city, many important buildings are located nearby including the Town Hall, the Municipal House of Culture, and the Metropolitan Cathedral of Santiago de Cuba, the primary cathedral in Cuba. There are a total of 20 important museums in the city to explore. The Town Hall was built from 18thcentury plans giving it an historic and ornate elegance. It was from this building that Fidel Castro gave his first address to the people on January 1, 1959, announcing the triumph of the Revolution. Also downtown is the beautifully restored Hotel Casa Grande. Its terrace café-bar looks out on Parque Cespedes and the views from its open rooftop bar are fantastic. Two UNESCO World Cultural Heritage Sites are must-sees: the ruins of French coffee plantations in the mountains east of the city; Gran Piedra soars above Baconao Park, a World Heritage Biosphere Reserve near Santiago de Cuba. Hikers can climb to the top, 1,234 metres above sea level. History Culture Nature Education Music! Tel: 1-877-947-5661 www.achecubaholidays.com 31 Canadian Traveller • May 2006 • CUBA 11 and the Fortress of San Pedro de la Roca del Morro. The Fortress was built between 1638 and 1700, high on an escarpment facing the open sea. UNESCO declared it the largest and most complete example of the principles of Renaissance engineering in the Caribbean. Santiago de Cuba is the cradle of many Cuban music genres including son, traditional ballad and bolero singing. Music and dance are everywhere. In the evening, just follow the sound of music. It will lead to the many cabarets, discotheques and piano bars that welcome visitors. The enthusiasm of the performers and audience are contagious! A visit to the Tropicana Santiago Nightclub is a must. It is second only to the one in Havana in terms of its spectacular costumes, music, dance and grandeur. July is Carnival time in Santiago de Cuba. Spectacular congas wind their way through the streets to the cheers and participation of the locals. The Spanish, African and FrancoHaitian influences are prevalent and play a large part in the Santiago de Cuba carnivals. There are also many other festivals to enjoy throughout the year including: Cuban BalladFestival in March; Terra-Cotta Festival in May; Golden Boleros Festival in June; Caribbean Festival Fiesta of Fire in July. Eco-tourism is an important element of a visit to Santiago de Cuba. The nearby Sierra Maestra Natural Park includes 17 peaks that rise over 1,400 metres. Turquino Peak is the highest at 1,974 metres. There are many trails to hike on foot or on horseback. Baconao Park, a World Heritage Biosphere Reserve, is another must visit. Hike up to La Gran Piedra, 1,234 m above sea level, for a panoramic view of the area. Gran Piedra is an enormous rock, weighing about 75,000 tonnes and one of the largest of its kind in the world. There are also many life-size models of dinosaurs that kids marvel at. This ecological area, with its unique birds, flora and fauna, provides a peaceful environment to explore Cuba’s natural beauty. 12 CUBA • May 2006 • Canadian Traveller 32 Beautiful beaches are everywhere in Cuba and the area around Cienfuegos is no exception. White sand, warm waters, palm trees and plenty of water sports including sailing and scuba diving attract Canadians. Cienfuegos Cienfuegos, known as “The Pearl of the South” is one of Cuba’s most beautiful cities. It is an architectural gem displaying many French touches, art nouveau and art deco styles, and as a destination, it offers your clients an impressive combination of city, sea and mountains. The streets are broad and majestic in the oldest part of the city. Marti Park, located in the city centre, is a must-see. Stroll along Prado Promenade, a major artery and the longest avenue of its kind in Cuba extending to the seawall drive. The people of Cienfuegos are warm, friendly and very hospitable. They are also great music lovers and there are many cultural events to enjoy. Rancho Luna Beach is just 18 kilometres outside the city and the 222-room resort there is popular with Canadians, boasting a beautiful beach and excellent scuba diving. Botanical Gardens cover 94 hectares and boast 1,450 species of plants including a collection of palm trees. The Dolphin Aquarium is a recent attraction and one popular with children. There is a show with trained dolphins and sea lions and then an opportunity to swim with the dolphins. What To See & Do The Cathedral of Nuestra Senora de la Purisma Conception, built in 1819, is a national monument. Its French stained glass windows are impressive indeed. De Valle Palace, built in the 20th century, displays Mudejar, Byzantine, Venetian Gothic and baroque styles. The Cienfuegos is one of Cuba’s most beautiful cities featuring many architectural styles. The De Valle Palace displays Mudejar, Byzantine, Venetian, Gothic and Baroque features. Climb aboard the Steam Locomotive, dating from the early 20th century, and visit sugar mills and a locomotive repair shop, then swim in the Caonao River. At the sugar mill, see how sugar, one of Cuba’s main exports, is made and sample sugarcane juice. A city tour covers the main sites of cultural interest including Marti Park, the Ferrer Palace, the Terry Theatre and De Valle Palace. For evening entertainment, the AfroCuban Night at Palmira offers the best of Afro-Cuban culture with the famous bembe (traditional African drum beats) and African rituals, which are a rich part of Cuban culture. The El Benny Club is alive with a nightly musical show highlighting different cultural activities. For a more tranquil environment, relax on the Terrace and Inner Patio of the Boutique La Union Hotel. It is the oldest bar in the city Trinidad In 1988 UNESCO declared Trinidad, located in southcentral Cuba, one of the most complete and best-preserved colonial cities, and part of the world heritage. The historic city centre covers 55 blocks and includes more than 1,200 buildings. Clients can start their exploration at Trinidad’s beautiful Main Square. It is second only to Havana’s Cathedral Square. Stroll down the cobblestone streets or tour aboard a horse drawn carriage. There are many beautiful mansions with porticos, red roof tiles, artistic balconies and intricate grillwork to admire. Many major hotels are located at nearby Ancon Beach, just 15 minutes from the city. The Iberostar Trinidad Hotel, a five-star property, just recently opened. What To See & Do Trinidad is also known as the “Museum City of the Caribbean.” There is, indeed, much culture 33 Canadian Traveller • May 2006 • CUBA 13 Enjoy authentic music in a distinctive setting. Troubadours’ House is located in another beautiful mansion. Relax with a mojito as the local musicians play. The Carlos de Ayala Discotheque is located in a cave and popular with people of all ages. Enjoy an evening out in this distinctive environment. kilometres southeast of the beach. Water sports are excellent and there are more than 35 diving sites nearby. There are also flocks of Roseate Flamingos, especially at Bay of Nuevitas. Santa Lucia Beach is one of the best diving spots in Cuba, where “explorers of the deep” get an opportunity to feed bull sharks. Santa Lucia Beach & Camaguey What To See & Do Santa Lucia Beach, located on the northern coast, is 21 kilometres long and protected by a coral reef, making the waters calm and ideal for families. There are more than 1,000 hotel rooms in the area. The city of Camaguey is located 109 Camagueyan cooking is famous. Try Ajiaco, a thick stew containing several kinds of meat, bananas, corn, and other vegetables, that is Cuba’s national dish. Delicious! Enjoy the music and dance of Camaguey. The Ballet of Camaguey is located here. Patricio Ballagas Troubadours’ House is the place to enjoy traditional Cuban music – ballads, sons, and boleros. St. John’s Day is a weeklong celebration that features dancing, floats, The historic centre of Trinidad was named a UNESCO World Heritage Site in 1988. Clients can explore its lovely streets and buildings and discover one of the best-preserved colonial cities in the New World. and history to explore. The many museums include ones dedicated to archaeology, history, and even speleology. The Speleology Museum is the only one in the country that is in a cave, just five minutes from the city centre. This unique museum is 220 metres long and shows how the Cuban Indians used caves – as refuges, homes, temples and cemeteries. In its peak, there were 40 sugar mills in the area of Trinidad. A tour of one of them is a must. La Canchanchra is a bar named for a Cuban cocktail by the same name. The drink is made from honey, lime juice and sugarcane wine. Relax and enjoy one in this mansion built in 1723. The House of Music is one of most important cultural institutions in Cuba for traditional Cuban music of African ancestry. 14 CUBA • May 2006 • Canadian Traveller 34 The beach at Santa Lucia is 21 kilometres long and is perfect for families because of its calm, warm reef-protected waters. Water sports and attractions, like feeding bull sharks, are very popular. street dances, and neighbourhood musical groups, that is reminiscent of the celebrations in colonial days. Pinar del Rio The province of Pinar del Rio, and the city of the same name, are located in the most western part of Cuba. Its natural beauty is a magnet for ecotourism clients. The United Nations has declared two areas of the province World Biosphere Reserves; the Sierra del Rosario mountain range and the Guanahacabibes peninsula. The scenery of rounded limestone mountains, valleys, caves and underground rivers is spectacular; especially in the Vinales Valley, a world heritage site. This province is also famous for its tobacco plantations that produce the world’s finest tobacco. Your clients will want to participate on the ecotourism programs that include hiking, biking, rock climbing, etc. Besides the ecotours, there is excellent scuba diving at Maria La Gorda and Cayo Levisa. This area is very popular with escorted tours. Marea del Portillo Maria del Portillo Beach is located in southeastern Cuba. It is a dark-sand beach on a spectacular cove with mountains as a backdrop. There are 17 scuba diving sites in the area. This area has the reputation of being a “home away from home” in the Canadian market, especially for seniors. Many Canadian “snowbirds” migrate there each winter. There are two national parks nearby; Turquino National Park and Desembarco del Granma National Park and eco-tourism is a major attraction. 35 Canadian Traveller • May 2006 • CUBA 15 Weddings in Cuba C Cuba has created all the necessary conditions for your clients to have the wedding or honeymoon of their dreams in its beautiful beaches, exuberant nature, almost virgin keys and many hotel facilities. Cuba’s rich heritage ranges from preColumbia cultures through the splendours of Spanish colonialism to the internationallyacclaimed art of today. It is also a place of great natural beauty, with three magnificent mountain ranges and fertile plains where sugarcane and tobacco grow. The antural attractions of the island are complemented by the wealth of organization experience and spectacular packages offered by hotel chains and tour operators. Most wedding packages include free wedding or vow-renewal programs, alternative locations and wedding planner services. On the honeymoon expect personalized entrance, higher room category, room service after 11 p.m. and romantic dinners. All major hotels have a wedding planner and all the tour operators will help in arranging weddings. Legal Requirements The following are the legal requirements to get married in Cuba if both parties are Canadian citizens: • If this is the first marriage for both parties, both need valid passports; • If either of the parties is divorced, then a Divorce Certificate and valid passports are required; • If a widow (or widower) is involved, then a Birth Certificate, Certificate of Marriage and Death Certificate are required. Preparing The Documents Obtain CERTIFIED COPIES from a Notary Public stating that that the document(s) is a valid issue by the province. The document(s) must be OFFICIALLY TRANSLATED. This should include a statutory declaration of the translator signed 16 CUBA • May 2006 • Canadian Traveller 36 by a Notary Public and NOTARIZATION of the document(s). Once the two versions are matched, get a Certificate of Authenticity. This states that the Notary is by law authorized to act. It is advisable to find a Notary Public to do both the translation and notarization of the documents. The Cuba Consulate also provides translation service on request. Assistance From The Consulate of Cuba Present or send the certified copies and certified official translation duly NOTARIZED to the consulate to be legalized and certified. This process requires between 10 and 15 business days. The fee for legalization of documents is $128 for each single document (i.e. $128 for each English document and $128 for each Spanish document.) If legalization of documents is required within three working days there is an extra fee of $32 per document. All service requests by mail must include a $32 nonpersonal service fee and a prepaid selfaddressed envelope. It’s Cuba Time! Y Yes it’s Cuba Time! once again. You know what that means don’t you? Yes. It’s time to think inside the island and promote a work of art to your customers. Every marketing minute counts when it’s Cuba Time!, so let’s get busy and see what we can come up with to help you generate a few thousand dollars worth of commissions! Homing In On Great Verse Look no further than the gocuba.ca Web site for keywords and phrases that will entice your customer to read your e-mails or click to your Web site for more information. I found this paragraph right on the Specialty Travel page. Here it is: “Going to Cuba is like taking a trip around the world in perfect weather. You can clamber over the ruins of French coffee plantations. Tour Spanish colonial cities dating back to the 16th century. Luxuriate in European-style spas. Swing to AfroCuban and Latin rhythms. Hike through spectacular mountains and forests. Dive on one of the world’s great reefs. And fish where Hemingway fished.” Let’s plug and play with the first sentence: Going to Cuba is like taking a trip around the world in perfect weather. Perhaps that sentence doesn’t “look” too inviting in a standard font so let’s take the time because it’s FIGURE 1 Cuba Time! to jazz it up. See Figure 1: Going to Cuba which has now become the slogan is shown in the Forte font. The tag line is shown in the Verdana font. (right) You can rework the fonts to suit your own creative ideas – the key point here is that the gocuba.ca Web site has all the words and phrases you need to market Cuba through your paper and e-mail newsletters. 18 CUBA • May 2006 • Canadian Traveller 38 It’s Easy With E-Cards The postcard as you know has been with us as travellers and holidaymakers and most of us if not all of us have sent our share of postcards to friends and family. The postcard then is a wellknown method of communication among those on the road, in the air etc. The traditional postcard is a direct mailer that is always read by the recipient. If the message or image is significant to the receiver then that postcard will be kept and re-read. This is your goal with e-cards. Click to www.gocuba.ca, scroll to the links at the bottom of the page and click on Postcards. I have clicked on the Paintings link and there I found a sketch that would make a wonderful e-card. However, you have to know why you’re sending it and that means you would have created your tour idea or marketing theme that this e-card will support. For instance let’s say you wanted to promote Cuban art tours FIGURE 2 and you wanted to target groups and associations. Well you can click on the postcard of choice and then you can send your e-card to the people on your list. (right) As you can see in Figure 2, I have sent a postcard to Ernest Hemingway who just happens to be the director of the local fishing club. I have created my message and clicked to send. Figure 2 shows exactly how your e-card would look in your client’s message window. You client will not have to chase around the internet looking for their ecard. It’s right there. The image shown is not related to fishing (oh really?) – it’s more related to the arts. However you could combine keywords such as The Fine Art of Fishing in Cuba. Good Cause Marketing It used to be fashionable marketing to support certain “save the something” causes until an anti “save the something” group appeared and targeted the innocent advertiser. Good cause marketing has switched directions with a focus on curing versus saving with some companies focusing on causes that might result in a cure for cancer for instance. I was delighted to find out that Cuba is a firm supporter of the Terry Fox Marathon of Hope! Now there’s a cause every Canadian travel agent can get behind as they promote GoCuba. Here’s the info: The 9th Terry Fox Marathon of Hope in Cuba will take place March 18th, 2006 for the ninth consecutive year.This run is held in 155 municipalities, all starting at the same time. Cuba’s Terry Fox Runs are the largest outside Canada. The Marathon of Hope is organized by the Cuban Institute of Sport (INDER), the National Group of Cancer of the Ministry of Public Health, the Canadian Embassy and the Cuban Ministry of Foreign Affairs. This run is designed to promote physical fitness and a healthy lifestyle as well as to draw attention to the fight against cancer inspired by the Canadian hero Terry Fox. The event is now a tradition in Cuba with many important personalities from the world of sports and arts and public life participating to show their support. In last year run, 1,963,956 people took part all over Cuba and the funds raised were formally delivered to the Havana Institute of Oncology by Canada’s Ambassador to Cuba. The institute is dedicated to research in the battle against cancer. Too late for 2006, however perhaps you can achieve a goal come March 2007. You can fill the beaches of Cuba with your clients. They could join in the Terry Fox run wearing Canadian t-shirts with your logo on them. You could donate to the cause in Cuba and possibly ask your preferred suppliers to get involved too. You can promote that X dollars go to this good cause when clients book to Cuba through your agency – and who knows, you might even be able to arrange a breakfast with Canada’s Ambassador to Cuba for your group. Hey, if you don’t ask, you don’t get. of the wealthy who enjoy such delights. Click to: www.havanaclubfoundation.com/ en/default.asp. Explore the pages there and you’ll discover that it’s possible for your clients to join this club. What if your tour price included membership? What if you created a “for women only” tour? As Cindy Lauper once sang, “Some girls just wanna have rum!” Whoops… one more theme to think on. Keep thinking about your GoCuba – Leavehere campaign as you read this overview from the The Havana Club Foundation Web site: “The Havana Club Foundation was opened on March 31st, 2000. It is a cultural and tourist complex created by Havana Club International,SA. The Foundation, set in an 18th Century Palace, has amongst its attractions a living museum that includes a tour culminating in a Rum tasting. This is a living museum of Havana Club Rum, including a bar restaurant serving refreshing cocktails and delicious plates of Creole cuisine. Here, art lovers can admire masterpieces by the best Cuban artists. This Gallery is considered to be one of the best of its kind in Cuba. In the store you will be able to purchase all the Rums in the Havana Club range, including the delicious and exclusive Rum San Cristobal, as well as souvenirs and a wide selection of Cuban cigars which complement the genuine Rum of Cuba.” The GoCuba Leavehere Very similar to the Cuba Libre… a taste of rum and freedom with your clients drinking in the sights and sounds of this island paradise. Start your GoCuba – Leavehere campaign and build in a visit to the Havana Club International, SA. Now what does this mean? Well it could mean that you now have a tour, a program and a sales incentive theme to promote. Start looking for your rum- and cigarloving clients or, better still, get out there and create a brand new niche for yourself. You never know, this could take you into the realm El Pilar of Society The Pilar was Ernest Hemingway’s boat that served him during his 30 years of island life. His novels as you know are still alive and well and so is the connection between this old man and the C’. Yes, Cuba and Hemingway go together. So what could you do with all this high brow lit’stuff anyway? For a start, click to www.literarytraveller.com. Now there’s a site for sore eyes. Follow the links to the advertising link and then send an e-mail for more information. Chances are your literary tours to Cuba could be featured on this Web site and reach a prospective client base that is eager to read and travel. You might be another Ernie H’ and become the pillar of your local society. As someone once said: “It is written.” Today this means a cheque… sign the cheque! Rubiks Cuba There are so many ways to twist and turn the vacation delights to be found in, on and around Cuba that it could be quite tough to make a decision as to what to promote. As if you had a Rubiks Cube in your hand, there are many, many computations to be had. The W5 formula should come to mind as your Rubiks Cuba decision-maker: Who, What, When, Where, Why and How? Answer those six questions as you review the GoCuba.ca Web site and study your client list and perhaps you’ll decide your CUBA TIME! promotion. When is CUBA TIME? According to the stats, we, as in Canadians, are there a lot. The number of Canadians enjoying time in Cuba totaled 602,377 in 2005 and we represent 26 per cent of total arrivals into the country. Main winter season puts us there between October and April with May through September being a time to create new sales. There is your season for CUBA TIME!, so now you can push for more business during the peak season and then why not book yourself a FAM and try Cuba in that May to September period and look for opportunities to that will attract your clients during this time too? Although Cuba Time! might pass slowly in Cuba, Cuba Marketing Time! for you is fast. So make like the 20-year-old Cubik, (a California Institute of Technology student who set a new world’s record this past January 2006 for solving the Rubik’s Cube puzzle in 11.13 seconds !) and be quick to get on the Cuba band wagon. It’s a seller. Read the supplement in this issue of Canadian Traveller and then you know what to do. You gotta Go Sell Some Go Cuba!, ‘cos “It’s CUBA TIME!” 39 Canadian Traveller • May 2006 • CUBA 19 Enter to Win Cayo Largo, Cuba a trip for 2 to s n o i t s e u Q t s e t n o Cuba C ______ _______ _ _ _ _ _ _ __ ade with g drink m in _______ h s e fr _______ and re _ l _ o _ o _ c _ a _ _ to is _______ 1. A moji lub hosts tc h rt centre. ig N a onal reso pican ti a ro T rn e te th in t t igh ba’s mos 2. Each n ___ ___ is Cu _ _ _ _ _ _______ _ _ _ _ _ _ _ _ _ _ _ _ __ _______ _______ 3. _____ icated to d e d is clude Museum choices in _________ docuban In ir e i n th a ” B s e e 4. Th _____ atteri rge the b _____________ a h c re “ ___ ant to clients w _______ as the 5. If your _____________ 514 and w 1 in d e _ d _ was foun _______ _______ _ _ _ _ _ _ ____ _______ til 1553. o, Cuba? 6. _____ ital from 1522 un Cayo Larg in r e ff p o a _ ys island’s C _______ at Holida _______ oes Trans _ d _ s _ rt _ o _ s _ Cuba re _______ Sol Melia _______ _ _ _ _ 7. Which _ _ _____ _______ below: _______ ___ number The Prize • Pamper yourself and experience the warmth of Cuba with a 7-night all-inclusive package for two at Cayo Largo Cuba. Hotel courtesy of Transat Holidays. Package includes all meals, drinks and non-motorized sports. ______ x to the _______ on and fa _ ti _ a _ _ rm _ fo y:_ all in _Compan Complete ______ _______ _ _ _ _ _ _______ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _______ __City:__ __ Name:__ _______ _ _ _ _ ________ _ _ _______ ______ _ _ _ _ _ _ _ :_ _ e _ n ho ___ ___Telep Address:_ _______ _______ _ _ _ _ :_ e _______ d _ o _ C _ l _ _ ta s _ ___ ___ Po _______ Prov:___ _____ ture:___ a n ig S _ _______ _ _ _ _ _ _ _ _ _ _ _ _ __ __ _______ _______ Fax:____ _______ _ _ _ _ _ _ ___ _______ _______ _ :_ il a -m E • Two round trip tickets to Cayo Largo from Montreal or Toronto. Round trip airport to hotel transfers in Cuba courtesy of Transat Holidays. Fax: (604) 699-9993 THE RULES: 1. To enter the contest, a candidate must be a resident of Canada who has reached the age of majority in the province in which he/she resides, who is not an employee of, a member of the immediate family of, or domiciled with, an employee of ACT Communications Inc., its agents or distributors, or any of the prize donors. 2. Entrants must complete all questions, and include their name, telephone number and signature. 3. Mail or fax entries to “Cuba Contest” Canadian Traveller, #203-1104 Hornby Street, Vancouver, BC V6Z 1V8. Fax: (604) 699-9993. Entries must be received by Sept. 1, 2006. 4. The draw will be made Sept. 11, 2006 from all correct entries received. All questions must be answered. The answers can be found in the Cuba supplement. 5. One prize will be awarded consisting of a pair of round trip tickets, courtesy of Transat Holidays. *(Departure available from Montreal & Toronto according to the current flight programs and a 7-night allinclusive stay at Cayo Largo courtesy of Transat Holidays. Airport taxes, destination rights, fuel surcharge is the responsibility of the winner. They must be paid at the time of booking. The approximate retail value of the prize is $3658. 6. The prize must be used between Oct. 1, 2006 and April 30 2007. It must be accepted as awarded, is not redeemable for cash and is not transferable. Black out dates apply; winner is responsible for travel documents, i.e. passport, visa, etc. and Airport taxes/customs fees. 7. The winner will be advised by telephone during the week of Sept. 11, 2006 and announced in the Nov. issue of Canadian Traveller. An alternate winner will be chosen if first drawn name declines or is otherwise unavailable. 8. All entries become property of Canadian Traveller which assumes no responsibility for printing error or lost or misdirected entries. No communication will be entered into except with the winning entrant. 9. One entry per person. Duplicate entries will be disqualified. 10. If more than one agent in your office wishes to enter, please photocopy this page. Sol Pelicano +++ 1/2 Sol Cayo Largo ++++ Barcelo Cayo Largo ++++ With its pristine beaches, translucent waters and bountiful coral reefs, Cayo Largo provides the perfect background for a summer getaway. This Caribbean island paradise is an ideal haven for beach lovers and diving enthusiasts. Transat Holidays offers three resorts that provide an array of services and activities that will cater to all types of clientele. Travel Information Immigration Regulations Visitors require a valid passport that is valid for at least one week after their return date and also a tourist card. The tourist card is included in a package tour. Air-only passengers can get the tourist card from the airline or the Cuban Consulate. Cuban-born travellers should contact the Consulate of Cuba for entry requirements. A visa is required for business travellers. Cuba has extended the validity of the tourist card up to 90 days, to encourage long stay vacations. Customs Inbound Travellers: In addition to their personal jewelry, cameras and other valuables, visitors are allowed to bring into Cuba, duty free, two bottles of liquor, one carton of cigarettes and up to 10 kilograms of medicine. Gifts up to a value of US $250 can also be brought in. Of that, $50 is duty-free; the rest is 100 per cent taxable. Narcotics and firearms, except for authorized hunting weapons, are not allowed into the country. No restrictions exist on the amount of money a visitor can bring into the country, but amounts over US $5,000 should be declared. Outbound Travellers: Remind clients to save $25 CUC (Cuban Convertible pesos) in cash for the departure tax at the airport. Visitors leaving Cuba can take out 23 cigars, and 1.14 litres of liquor (two regular-sized bottles of 750ml). To export other items, such as art and antiques, obtain a permit from the National Registry of Cultural Objects. Most legitimate vendors have such permits, and can officially stamp your receipt. Money & Forms Of Payment The official currency is the Cuban peso, which may not be brought into or taken out of the country. Convertible Cuban pesos are rated at US 1.08 and serve as legal tender inside Cuba. If clients bring US dollars and want to exchange them for Convertible Cuban pesos, they have to pay a fee of 10 per cent. However, 22 CUBA • May 2006 • Canadian Traveller 42 transactions from Canadian dollars, Euro, UK pounds and Swiss Francs are not subject to this 10 per cent tax when they are exchanged into Convertible pesos. Therefore, in terms of currency, Canadians are advised to bring Canadian dollars. US dollars can be used to pay for purchases in Cuba’s international marinas, cruise ship terminals, and shops in airports without paying the 10 per cent fee. Hard currency can be changed into convertible Cuban pesos in airports, banks and hotels. It can also be changed in the CADECA money-exchange offices in the main cities. Prices in tourist installations are listed in Convertible Cuban pesos (CUC.) Visa, Thomas Cook and American Express travellers’cheques and Visa and MasterCard credit cards are accepted, as long as they are from a Canadian bank. Medical Attention & Insurance Most hotels have a doctor on call 24 hours a day to provide primary health care. There are more than 440 polyclinics and 280 hospitals in Cuba, some of them with special wards for tourists. There are also eight international clinics providing more specialized treatment in Pinar del Rio, Varadero, Cienfuegos, Trinidad, Cayo Coco, Santa Lucia, Guardalavaca and Santiago de Cuba. All tourists travelling to Cuba are advised to take out a health care insurance policy. Transportation Cuba has excellent taxi services as well as car, van and motorcycle rentals. Tour buses in Havana and Varadero cover the major sites of interest. For special excursions, contact the tourism desk at the hotel. Economy travel on buses among major centres around the country is also available through Viazul. For information and schedules, visit www.viazul.cu. Telecommunications Cuba’s telephone network provides direct communications inside the country and out – with any part of the world. Some hotels and resorts also provide Internet connections. Electricity Cuba’s electricity is 110 volts, 60Hz, but most hotels and resorts have 220 volts. Electrical outlets take flat plug prongs. If clients are bringing an electrical appliance, they should check before they leave to see if they need an adaptor or converter. Time Cuba is on Eastern Standard Time. From May through October, Cuba moves into daylight savings time. Shopping Shops in hotels, villas and airports sell Cuban cigars, rum and coffee, as well as snacks, arts and crafts, toiletries, books and souvenirs. Specialty stores in the main tourist regions also carry high-end European and other imports. For more information contact: Cuba Tourist Board 1200 Bay St., Suite 305 Toronto, ON M5R 2A5 Tel: (416) 362-0700 Fax: (416) 362-6799 Toll free: 1-866-404-CUBA (404-2822) E-mail: [email protected] Cuba Tourist Board 2075 Rue University Bureau 460 Montreal, QB H3A 2L1 Tel: (514) 875 8004 Fax: (514) 875 8006 E-mail: [email protected] Web sites: www.gocuba.ca www.cubatravel.cu www.aduana.islagrande.cu