Service OperatiOnS and technical SuppOrt

Transcription

Service Operations
and Technical Support
C o n ta c t
I n f o r m at i o n
v2.4 - 10/08/2015
To suggest edits, email [email protected]
Service Operations and Tech Support Contact Information
General Technical Support Contacts
AMX
Richardson, TX
3000 Research Drive
Richardson, TX 75082 USA
Cheney, WA 99004
2416 Cheney-Spokane Road
Cheney, WA
Hours:
Moscow, Russia
Barklaya str., 6, building 5,
Office 313, Moscow, Russia, 121087
Hours: 09:00 -> 18:00 Business Days Russia
Customer Access: +65 6846 7960
email
Products Supported: AMX
Customer Access: + 7495 724 4649
IVR: Select Option 2
[email protected]
Customer Access: 1 800 222 0193 or
(800 932 6993) or (469 624 8000).
Option 8 + ID #.
(FOR HARMAN EMPLOYEES ONLY:
USE Option 8 + 99999)
[email protected]
Germany
Bahnhofstrasse 100,
73240 Wendlingen, Germany
Nordics
Stora Avagen 21, S-436 34 Askim,
Gothenburg, Sweden
Customer Access: 0049 (0)7024 4080 400
[email protected]
Customer Access: +46 (0) 317 232 123
Huntsville, Al
360B Quality Circle NW Suite 200,
Huntsville, AL 35806
France
20, rue André Doucet,
92000 Nanterre
Customer Access: 855 297 9805 / 256 461 7143
[email protected]
Products Supported: AMX – (SVSi ONLY)
Customer Access: 0033 (0)147240501
[email protected]
UK York, England
Auster Road, Clifton Moor,
York, YO30 4GD
Netherlands
Mercurion 26, 6903 PZ Zevenaar,
Netherlands
Customer Access: 0044 (0)1904 343100
IVR: Select Option 2
[email protected]
Customer Access: 0031 (0) 316 224 884
[email protected]
AKG Professional
dbx Professional
Martin
US Technical Support
Technical Support
Hours: 10:00AM-7:00PM EST Mon-Fri
Hours: 24 Hours / 7 Days a Week (via Phone)
Hours: 08:00 -> 17:30 Business Days UK.
+1 818 920 3224
or +1 800 582 5776 - option 4
[email protected]
or [email protected]
INTERNATIONAL Tech Support
+43 (0) 676 83200 888
[email protected]
Hours: 7:00AM-15:00PM UTC Mon-Thu
7:00AM-12:00PM Fri
AKG Aviation Headset
Tech Support
+1 813 909 9491
[email protected]
Hours: 12:00PM-8:00PM EST Mon-Fri
BSS Audio
Technical Support
+1 800 931 2357 - option 2
[email protected]
Crown
Technical Support
+1 800 342 6939 - option 4
[email protected]
v2.4 - 10/08/2015
ASIA Singapore
13 International Business Park
#04-01, Jurong West, 609932
Singapore
Hours: 09:00 -> 17:00 Business Days DE.
Hours: 09:00 -> 12:00 14:00->18:00 Business Days FR.
Hours: 08:30 -> 17:00 Business Days NL.
+1 801 566 8800
[email protected]
Hours:
Australia (Distributor)
5 Commercial Drive
Southport, Queensland
4215 Australia
Phone: +61.7.5531.3103
[email protected]
China (Distributor)
Unit 404A, 4/F, Blk B, Sea View Estate,
2-8 Watson Road, North Point,
Hong Kong SAR
Phone: +852.3422.8732
+1 888 832 4180
[email protected]
International Technical Support
Digitech
Technical Support
+1 801 566 8800
[email protected]
JBL Professional
Technical Support
+1 818 894 8850
or +1 800 582 5776 - option 4
[email protected]
+45 87 40 00 00
[email protected]
Hours: 24 Hours / 7 Days a Week (via Phone)
Soundcraft
+1 818 920 3292
or +1 800 582 5776 - option 4
[email protected]
UK Technical Support
+44 (0) 1707 665000
[email protected]
Lexicon
Studer
Technical Support
+1 801 566 8800
[email protected]
Hours: 8:00AM-18:00PM GMT Mon-Fri
+1 818 920 3212
or +1 800 582 5776 - option 4
[email protected]
International Technical Support
+44 (0) 1707 668268
[email protected]
2
Contents
General Tech Support Contacts .... 2
Service Operations
Contents .............................................. 3
Zeb Wall
Ralf Tuma
US Service and Parts Admin .......... 4
Senior Manager,
Harman Professional Service
Office: +1 574 294 8054
[email protected]
Director, EMEA Service
Office: +43 1 86654 1337
[email protected]
US Service Repair - Elkhart ........... 5
Service Repair - Tijuana ................. 6
Peter Hanghøj
EMEA Service Operations .............. 7
Sr. Manager,
Global Service as a Business
Office: +45 7215 0124
[email protected]
Technical Support for SBUs ........... 9
Brian Ison
Lori Anthony
Manager of HPro Services
Administration and Projects
Office: +1 574 294 8097
[email protected]
Associate Systems Analyst
Office: +1 574 294 8273
[email protected]
Rodney Hartman
Brad Garza
Associate Manger, US Service Repair
Office: +1 574 294 8228
[email protected]
Marketing Specialist
Office: +1 574 294 8159
[email protected]
Robert Feldman
Jerika Baker
External Service Supervisor
Office: +1 818 895 8155
[email protected]
Admin Assistant
Office: +1 954 375 2812
[email protected]
Technical Support for Enterprise SBU
Paul Knutson
Sam Hood
Director, Global Technical
Support - Enterprise
Office: +1 469 624 6527
[email protected]
Sr. Manager, Technical Support
Gov, Ed, Corp CSU
Office: +1 469 624 7361
[email protected]
Dave Fata
Manager, Technical Support
Large Venue & Hospitality CSU
Office: +1 801 568 7676
[email protected]
Stefan Happe
Studer
Office: +44 (0) 1707 668 018
[email protected]
Technical Support for Entertainment SBU
v2.4 - 10/08/2015
Greg Smith
Oniel Gibson
Supervisor, Technical Support
Retail CSU
Office: +1 818 920 3285
[email protected]
Touring and Cinema CSU
Office: +1 954 375 2840
[email protected]
3
Brian Ison
Manager of HPro Services Administration
and Projects
Office: +1 574 294 8097
[email protected]
US Service and Parts Administration
Service and Parts Admin - Amplifier
Service and Parts Sales Admin - Loudspeaker, US Mixer & Mic
Terry VanParys
Arionne Adams
Supervisor, Repair Administration
Office: +1 574 294 8059
[email protected]
Supervisor, Repair & Parts Administration
Office: +1 818 895 3461
[email protected]
Andrew Knight
Arturo Perez
Customer Service Warranty Administrator
Office: +1 574 294 8363
[email protected]
Customer Service Parts Administrator Loudspeaker
Office: +1 818 895 3453
[email protected]
Heidi Hawkins
David Wheeler
Customer Service Repair Admin
Office: +1 574 294 8205
[email protected]
Customer Service Parts Administrator Loudspeaker
Office: +1 818 895 3417
[email protected]
Noemi Chacon
Jenny Saenz
Crown Parts Order Entry
Office: +1 574 294 8212
[email protected]
Service Repair Administrator Loudspeaker
Office: +1 818 894 8850
[email protected]
Priscilla Suggs
Marlon Gonzalez
Customer Service Representative
Office: +1 574 294 8135
[email protected]
Customer Service Parts Administrator AKG, Soundcraft & Studer
Office: +1 818 920 3293
[email protected]
Sheila Elonich
Robin Goerrissen
Export Parts Agent/ Customer Service
Representative
Office: +1 574 294 8309
[email protected]
HPro Customer Service Warranty Admin
Office: +1 818 895 3452
[email protected]
Service and Parts Admin - Signal Processing
Tiffany Westenskow
Sr. Coordinator, Sales Support
Office: +1 801 568 7673
[email protected]
Sales Admin - Service Products
Megan Hill
Service Sales Associate
Office: +1 574 294 8323
[email protected]
Becky Mondragon
Customer Service, Sales Support
Office: +1 801 568 7661
[email protected]
Susette Sit
International Parts Coordinator
Office: +1 801 568 7571
[email protected]
v2.4 - 10/08/2015
4
Rodney Hartman
Associate Manger, US Service Repair
Office: +1 574 294 8228
[email protected]
US Service Repair
Service Repair - Elkhart, IN
Lighting Repair - Elkhart, IN
Lighting Repair - Weston, FL
Jeff Bender
John Youngworth
Kyle Love
Assistant Buyer/Planner
Office: +1 574 294 8211
[email protected]
Service Technician
Office: +1 574 294 8188
[email protected]
Technical Customer Support
Office: +1 954 375 2842
Email: [email protected]
Patrick Yuen
Rodolfo (Rudy) Navarro
Christian Pardo
Service Engineer
Office: +1 574 294 8244
[email protected]
Service Technician
Office: +1 574 294-8860
[email protected]
Office: +1 954 375 2829
Email: christian.pardo@harman.
com
Amplifier, Signal, & Lighting Warehousing and Receiving
Justin Stevens
Service Warehouse Lead
Office: +1 574 294 8381
[email protected]
David Stevens
Signal Processing Repair
Repair Supervisor
Office: +1 574 294 8488
[email protected]
Alex Peek
Service Technician
Office: +1 574 294 8434
[email protected]
Amplifier Repair
v2.4 - 10/08/2015
Derek Holloway
Scott Rombke
Eric A. Arnett
Lead Service Technician
Office: +1 574 294 8316
[email protected]
Senior Service Technician
Office: +1 574 294 8489
[email protected]
Service Technician
Office: +1 574 294 8346
[email protected]
Allen Carpenter
DeShaun Barber
Linda Fuller
Service Repair Operator
Office: +1 574 294 8812
[email protected]
Service Technician
Office: +1 574 294-8000
[email protected]
Repair Technician
Office: +1 574 294 8587
[email protected]
Hal Zoerner
Jake Christner
Siraphone Silasa
Service Technician
[email protected]
Service Technician
Office: +1 574 294-8149
[email protected]
Service Repair Operator
Office: +1 574 294 8000
[email protected]
John Hedges
Robert Frame III
Sayco Phoutpannha
Service Technician
Office: +1 574 294-8710
[email protected]
Service Technician
[email protected]
Service Technician
Office: +1 574 294 8231
[email protected]
5
Robert Feldman
External Service Supervisor
Office: +1 818 895 8155
[email protected]
Service Repair - Tijuana
Andres Macias
Tijuana Service Center Supervisor
Office: +1 818 920 3669
[email protected]
Lighting Repair
Loudspeaker Repair
Saul Bojorquez
Jose Antonio Luna
Martin Service Engineer
Office: +1 818 920 3720
[email protected]
JBL Service Engineer
Office: +1 818+920+3646
[email protected]
Julio Cesar Avalos
Carlos Luna Cruz
Martin Service Technician
[email protected]
JBL Service Technician
[email protected]
Filomeno Medina
Microphone Repair
Luis Antonio Zuñiga
AKG Service Engineer
Office: +1 818 920 3681
[email protected]
Juan Carlos Garcia
AKG Service Technician
[email protected]
[email protected]
Isaac Gapiz Estudillo
[email protected]
Luis Alberto Gasca
[email protected]
Mixer Repair
Antonio Rangel
Soundcraft Service Engineer
Office: +1 818 920 3670
[email protected]
Ricardo Ramon Leon
[email protected]
Armando Solis
Soundcraft Service Technician
[email protected]
v2.4 - 10/08/2015
6
Ralf Tuma
Director, EMEA Service
Office: +43 1 86654 1337
[email protected]
EMEA Service Operations
Service Ops in Potters Bar
Martin Hutton
Sr. Manager, Service Competence Center Mixer
& Service Center EMEA
Office: +44 (0) 1707 668298
[email protected]
HPro Service Competence Center
Ian Rowe
Service Engineer
Office: +44 (0) 1707 668097
[email protected]
Ben Libby
Service Competence Center & Service Center EMEA
Ralf Davis
Sr. Spares Engineer
Office: +44 (0) 1707 668296
[email protected]
Service Engineer
Office: +44 (0) 1707 668169
[email protected]
Dave Bartlett
Service Engineer
Office: +44 (0) 1707 668048
[email protected]
Service Center EMEA
Ulises Diaz
Service Engineer (AKG)
Office: +44 (0) 1707 668051
[email protected]
Service Ops in Vienna
Peter Schmidauer
Team Leader, AKG Service
Office: +43 1 86654-1520
[email protected]
AKG Service
Michael Amon
Service Engineer
Office: +43 676832001523
[email protected]
Doris Stiller-Schuh
Vienna Service Admin
v2.4 - 10/08/2015
Service Admin
+43 1 86654 1522
[email protected]
Sophie-Marie Payr
Roland Fritsch
Service Admin & Assistant Operations
Office: +43 1 86654 7575
[email protected]
Service Admin
+43 1 86654 1526
[email protected]
7
EMEA Service Operations
Service Ops in Denmark
Henrik Christensen
Sr. Manager Service Martin
Office: +45 7215 0207
[email protected]
Torben Poulsen
Jette Dearman
Europe Service Repair
Manager- Martin
Office: +45 7215 0279
[email protected]
Europe Service Repair Admin Martin
Office: +45 7215 0259
[email protected]
Service Repair UK
Richard Pocklington
Jens Pedersen
Senior Product Specialist
Office: +45 7215 0231
[email protected]
Martin Andersen
Technical Writer
Office: +45 7215 0292
[email protected]
Service Team Lead - UK
Office: +44 (0) 2030 021 170 - Op2
[email protected]
Thomas Carlsen
Repair Team Lead - Denmark
Office: +45 7215 0245
[email protected]
Jonathan Hatt
Service Technician
[email protected]
Thomas Küpper
Service Technician
Office: +45 7215 0242
[email protected]
Anthony Williams
Product Support
Britta Olesen
Service Technician
[email protected]
Product Support Specialist
Office: +45 7215 0231
[email protected]
Sally Larn
Ivan Simonsen
Office: +45 7215 0215
[email protected]
Martin Nielsen
Office: +45 7215 0251
[email protected]
Rasmus Mogensen
Office: +45 7215 0251
[email protected]
Sinan Ülgü
Office: +45 7215 0206
[email protected]
Nicolaj Hojer
Service Technician
Office: +45 7215 0329
[email protected]
Service Repair Admin
[email protected]
Jesper Boisen
Anthony Barker
Service Technician
Office: +45 7215 0196
[email protected]
[email protected]
Service Repair Germany
Christopher Walker
Sabine Jörg
Product Support
[email protected]
Service Team Lead - Germany
Office: +49 (0) 89 318 12 29 45
[email protected]
Daniel Carlisle
Alessandro Righi
Product Support
Service Repair France
v2.4 - 10/08/2015
Service Repair Denmark
Service Technician
Office: +49 (0) 89 318 12 29 43
[email protected]
Jürgen Radowsky
Joel Azilinon
Christophe Boussiron
Service Team Lead - France
Office: +33 (0) 169 918 800
[email protected]
Service Technician
[email protected]
Nicolas Pommier
Valentin Ristaldi
Robert Kinzelmann
Service Technician
Office: +33 (0) 169 918 819
[email protected]
Service Technician
Office: +33 (0) 169 918 816
[email protected]
Service Technician
Office: +49 (0) 89 318 12 29 47
[email protected]
Service Technician
Office: +49 (0) 89 318 12 29 46
[email protected]
8
Technical Support for SBUs
Enterprise SBU Leaders
Entertainment SBU Leaders
Paul Knutson
Sam Hood
Oniel Gibson
Director, Global
Technical Support Enterprise
Office: +1 469 624 6527
[email protected]
Sr. Manager, Technical Support
Gov, Ed, Corp CSU
Office: +1 469 624 7361
[email protected]
Touring & Cinema CSU
Office: +1 954 375 2840
[email protected]
Dave Fata
Greg Smith
Large Venue & Hospitality CSU
Office: +1 801 568 7676
[email protected]
Retail CSU
Office: +1 818 920 3285
[email protected]
Stefan Happe
Shane Vander Veur
Studer
Office: +44 (0) 1707 668 018
[email protected]
Call Queue & Inter-SBU POC
Office: +1 801 566 8800 x2409
[email protected]
Tech Support Resources
AMX - Richardson, TX
Frankie A. Raynor
Cullen King
Kenneth Harrison
Technical Support - In Concert
Office: +1 469 624 6592
[email protected]
Manager Commercial
Office: +1 469 624 7321
[email protected]
Technical Support Technician
Office: +1 469 624 6681
[email protected]
Heather Hassey
Joe Reed
Martin Wesley Moore
Technical Support Coordinator
Office: +1 469 624 7348
[email protected]
Manager Residential
Office: +1 469 624 6565
[email protected]
Office: +1 469 624 6780
[email protected]
Holly L. Burkett
Brandon Ware
Peter Stauber
Technical Support Coordinator
Office: +1 469 624 7672
[email protected]
[email protected]
Office: +1 469 624 7302
[email protected]
Arthur Krauch
Daniel Carnefix
Robert Fries
Field Support Engineer
[email protected]
Office: +1 469 624 6615
[email protected]
Office: +1 469 624 6602
[email protected]
Arthur Matthews
Jeremy Hayes
Gary Brindley
Office: +1 800 562 6956
[email protected]
[email protected]
Office: +1 469 624 6615
[email protected]
Ronald Distasio
Keith Menard
Jeff Williams
Office: +1 800 462 6946
[email protected]
Office: +1 469 624 6698
[email protected]
Office: +1 469 624 7672
[email protected]
Continued Next Page>
v2.4 - 10/08/2015
9
Tech Support Resources cont.
AMX - Richardson, TX cont.
Jonathan Zambrano
Office: +1 469 624 7349
[email protected]
Leslie T. Ward
Office: +1 469 624 7340
[email protected]
Stephen Steiner
Office: +1 469 624 6564
[email protected]
Wylie Dunham
Office: +1 469 624 7434
[email protected]
AMX - Cheney, WA
Craig Speirs
Office: +1 509 235 2672 ext.4606
[email protected]
AMX - Germany
Jürgen Sachs
Office: +49 7024 4080 420
[email protected]
Harald Frick
Office: +49 7024 4080 450
[email protected]
Office: +49 7024 4080 440
[email protected]
Office: +49 7024 4080 410
[email protected]
Adrian Kirchberger
Office: +49 7024 4080 0
[email protected]
AMX - Russia
Valery Zakharov
Office: +7 903 681 0681
[email protected]
AMX - France
Kevin Marchelidon
Dmitry Boleykin
Office: +33 1 47 240 501
[email protected]
Office: +7 495 797 2605
[email protected]
AMX - Netherlands
Ferdi Rosier
Office: +31 3 1622 4884
[email protected]
AMX - Nordics: Scandinavia
Magnus Westin
Office: +46 317 232 123
[email protected]
v2.4 - 10/08/2015
Manager, Europe Tech Support
Office: +44 (0) 1904 343 116
[email protected]
Lukasz Duda
Office: +44 (0) 207 652 9460
[email protected]
Peter Kettleboro
Office: +44 (0) 1904 343 132
[email protected]
Marc Scheibein
Office: +1 509 235 2672 ext.4243
[email protected]
Office: +33 1 47 240 501
[email protected]
Darren Scrowston
Mattias Schwarz
Daniel Victor
William Zadnik
AMX - UK
Andy Adshead
Office: +44 (0) 1 904 343 107
[email protected]
Rob Starford
Office: +44 (0) 1904 343 133
[email protected]
Martin Oliver
Office: +44 (0) 1904 343 105
[email protected]
Richard Gregory
Office: +44 (0) 1904 343 152
[email protected]
AMX - Singapore
Adrian Jaros
Office: +65 6846 7960
[email protected]
Deomie Pagayonan
Aarron Abbasi
Office: +44 (0) 1904 343 131
[email protected]
Ross Welsh
Sr. Programmer & Support
Office: +65 6846 7960
[email protected]
Office: +44 (0) 1904 343 126
[email protected]
Jeffrey Loh
Andrew Cross
Office: +65 6846 7960
[email protected]
Office: +44 (0) 1904 343 100
[email protected]
10
AKG / JBL - US
BSS - US
Martin - US
Rafael Ulloa
Shane Vander Veur
Robert Chamberlain
Office: +1 818 920 3224
[email protected]
Call Queue & Inter-SBU POC
Office: +1 801 566 8800 x2409
[email protected]
Technician
Office: +1 818 736 9259
[email protected]
James Wigle
Will Fraser
Kyle Love
Office: +1 818 920 3286
[email protected]
Field Application Engineer
Office: +1 801 352 2403
[email protected]
Office: +1 954 375 2842
Patrick Zachman
Christian Pardo
Office: +1 801 352 7628
[email protected]
Office: +1 954 375 2829
Email: christian.pardo@harman.
com
JBL - US
Everett Watts
Office: +1 818 895 3480
[email protected]
John Clark
Sam Nasralla
Office: +1 818 895 8157
[email protected]
Office: +1 801 568 7606
[email protected]
Trevor Andersen
Digitech - US
Bill Clayton
Technical Customer Service
Office: +1 801 566 8800 x7120
Office: +1 801 568 7586
[email protected]
TBD
Dean Athens
Office: +1 801 568 7585
[email protected]
Ryan Augustine
Office: +1 801 352 2411
[email protected]
Zachary Novak
Office: +1 801 352 2413
[email protected]
DBX / Lexicon - US
v2.4 - 10/08/2015
BSS - UK
Martin - DK
Britta Olesen
Office: +45 7215 0231
[email protected]
Ivan Simonsen
Office: +45 7215 0215
[email protected]
Martin Nielsen
Office: +45 7215 0251
[email protected]
Jerome King
Rasmus Mogensen
Systems Support Engineer
Office: +44 (0) 1707 668066
[email protected]
Office: +45 7215 0251
[email protected]
Crown - US
Kevin Gring
Office: +1 574 294 8006
[email protected]
Jason Mondragon
Aaron Potosky
Office: +1 801 568 7504
[email protected]
Office: +1 574 294 8202
[email protected]
Travis Long
Kip Whitehead
Office: +1 801 566 8800 x8404
Office: +1 574 294 8013
[email protected]
Sinan Ülgü
Office: +45 7215 0206
[email protected]
11
Soundcraft - US
Studer - US
Rick Morris
Paul Shorter
James Tunnicliffe
Office: +1 818 920 3292
[email protected]
Studer Sales Support
Office: +1 818 895 3478
[email protected]
Studer Sales Support
Office: +1 973 220 1622
[email protected]
Soundcraft - UK
v2.4 - 10/08/2015
Studer - UK
Ian Rowe
Andreas Rimroth
Sean O’Dea
Service Engineer
Office: +44 (0) 1707 668097
[email protected]
Senior Application Engineer
Office: +44 (0) 1707 66 8087
[email protected]
Customer Service Engineer
Office: +44 (0) 1707 66 8269
[email protected]
Ben Libby
Mark Rose
Stephen Banks
Service Engineer
Office: +44 (0) 1707 668169
[email protected]
Senior Application Engineer
Office: +44 (0) 1707 66 8081
[email protected]
Office: +44 (0) 1707 66 8026
[email protected]
Ignas Galuskinas
Brian Davis
Office: +44 (0) 1707 66 8067
[email protected]
Office: +44 (0) 1707 66 8354
[email protected]
Christoph Binder
Maarten Riedijk
Office: +41 44 870 75 28
[email protected]
Office: +44 (0) 1707 66 8245
[email protected]
12

Service OperatiOnS and technical SuppOrt

Transcription

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