The Changing Face of the Workplace: Going Light

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The Changing Face of the Workplace: Going Light
AUSTRALIA
The Changing Face of the Workplace:
Going Light and Mobile
An IDC InfoBrief | May 2016
Commissioned by
Executive Summary
In today’s hypercompetitive business environment,
organizations are pushing for greater efficiencies
to drive business growth. The growing diversity
in the workforce and a shift in mindset toward
how employees should be carrying out their work
are driving significant changes and setting new
expectations for a more mobile workforce.
In this IDC InfoBrief commissioned by by Intel, we take a look at some of today’s business and
IT challenges, and how device manufacturers are addressing the IT department’s pain points in
supporting a more mobile and productive workforce.
The Changing Face of the Workplace:
Going Light and Mobile
AUSTRALIA
Highlights
Drawing on research from IDC’s syndicated technology buyer surveys and studies, as well as continued
conversations with technology buyers and industry leaders, the InfoBrief takes a closer look at:
How new mobile solutions are designed to help organizations
focus on operational efficiency
Overcoming IT pain points in making the switch to new hybrid form factors
like 2 in 1s
The impact of Windows 10, new-generation processors, and
new touch features on productivity
The combined ‘built-in’ approach to security
Adoption trends of 2 in 1s like detachable tablets and convertibles
77.8%
of organizations
choose detachable
tablets for
increased mobility
of employees
22%
of organizations
cite security as a
key concern for
enterprises in
BYOD
With the latest processor technology in the market, fast performance and multitasking capability
can be expected on a 2 in 1.
Long battery life as
compared to a notebook
The Changing Face of the Workplace:
Going Light and Mobile
Slim and instant-on
features like a tablet
Touch features and
cellular connections
Combined ‘built-in’ approach
hardens security approach
AUSTRALIA
Optimizing the workplace is
the new business mantra
The consumerization of IT in the workplace has put pressure on IT
departments to keep up with employees’ desire for a more flexible,
mobile workstyle. Deciding how best to equip employees with the
right mobile technology depends on factors such as their role, where
they are located, and how much time they spend in the office.
Gearing up for a more mobile
workforce
For IT, supporting an increasingly mobile workforce presents new
challenges and considerations in security and technical support, as it
means managing multiple client devices and platforms. On the device
front, we’re seeing more businesses look beyond traditional business
notebooks as new form factors such as 2 in 1s present opportunities to
raise productivity.
Windows 10 adds a new touch to greater mobility
Detachable tablets find a place in today’s mobile workplace
77.8%
Increase mobility of
55.6%
Looks better and
employees on the
move
more professional
Top reasons
for procuring
detachable tablets
27.8%
User
demand
11.1%
New usage models
N=18 respondents in Australia
Source: IDC Asia/Pacific Continuum Survey, 2015
The Changing Face of the Workplace:
Going Light and Mobile
New touch features and applications are driving the move towards touch-enabled devices. Many of
these devices also have the option of using a pen on the screen to replace the traditional pen and
paper, giving rise to new digital workflows and usage models (e.g., service counter, order taking,
portable menu and brochures, replacing books).
Given the benefits of a new OS that can help improve productivity and usage of touch features, IT
buyers have reason to consider switching to 2 in 1s in place of traditional notebooks.
AUSTRALIA
Mobility solutions
transcend industry
boundaries
From retail to financial services, healthcare to manufacturing, mobility is
giving rise to a more empowered workforce. The latest touch and pen
features open the door to new possibilities, especially in industries that have
long relied on paper-intensive workflows. Customer service and field service
teams can say goodbye to print materials and writing on clipboards.
Retail and hospitality service counters
are starting to deploy 2 in 1s to replace
existing desktops and traditional
notebooks to provide a better
experience for customers.
The Changing Face of the Workplace:
Going Light and Mobile
In showrooms, staff can also
better present e-brochures to
their customers in the slate form,
and reconnect back the keyboard
to process orders or do other
productivity work. This helps to
eliminate the need to have more
than one device.
In hotels, apart from check-in
counters, service staff can also
use their 2 in 1 device to process
check-ins on the move.
The logistics industry has started
using hybrid devices for stock
taking, warehouse inventory
checking, and on-the-road
delivery.
AUSTRALIA
Taking the pain out of PC management
For IT, supporting an increasingly mobile workforce presents new challenges and
considerations in security and technical support, as it means managing multiple client devices
and platforms.
4 KEY AREAS
in which device manufacturers are addressing the IT department’s
pain points:
Device support
and warranty
Performance
and peripherals
Security
Acquisition
costs
Device support and warranty
Device and warranty support for 2 in 1s are as comprehensive
as traditional notebooks. Device manufacturers are providing
similar and comprehensive coverage for the devices in order to
address concerns that these form factors may not be as robust as a
traditional notebook.
Performance and peripherals
With the new generation of processors, these 2 in 1
devices sport improvements in performance and battery
life, and are more sleek and lightweight.
With docking stations and peripheral extension modules,
the new form factors are not short of extending their
functionality and linking with other devices, including using
bigger monitor screens.
The Changing Face of the Workplace:
Going Light and Mobile
With the latest processor technology in the market, limited
performance on a hybrid device is no longer an issue.
THE LATEST DEVICE FORM FACTORS OFFER:
Longer battery life
as compared to a
notebook
Slimmer and instant-on
features like a tablet
Touch features and
cellular connections
AUSTRALIA
Enhanced endpoint security
Hardware enhanced security adds layers of protection that stay with
the device regardless of how it is used or managed. This combined
hardware and software ‘built-in’ approach to security includes:
Protecting user
credentials
+
Securing the
authentication data
Greater resistance
to theft, misuse, or
impersonation by
an outsider
WINDOWS DETACHABLE TABLETS
AVERAGE SELLING PRICE (US$)
Biometric authentication
$1200
$1100
$1000
$900
$800
$700
$600
$500
Intel’s 6th generation vPro processors
and Windows 10 OS improve the physical
security of devices and eliminates the need for
passwords. PIN, biometrics, keys, tokens and
associated certificates are captured, encrypted,
matched, and stored in the hardware.
Windows OS
Device security and manageability is easier
with remote app and application provisioning
as well as simplified management of patches
and application updates across devices on a
single platform.
2013
2014
2015
2016
2017
2018 2019
CONVERTIBLE AVERAGE SELLING
PRICE (US$)
$2,000
$1800
$1600
$1400
$1200
$1000
$800
$600
22%
of organizations
cite security as a
key concern for
enterprises in
BYOD
The Changing Face of the Workplace:
Going Light and Mobile
Getting more for less
Price points of 2 in 1s are dropping to a point
where they are now close to a traditional
notebook with similar performance, breaking the
price barrier. According to IDC’s forecast, the
average price of convertibles should fall below
US$1,000 in 2016, and the price of detachable
tablets will continue to fall.
2013
Intel technologies’ features and benefits depend on system configuration and may require enabled hardware,
software or service activation. Performance varies depending on system configuration. No computer system
can be absolutely secure. Check with your system manufacturer or retailer or learn more at intel.com.
2014
2015
2016
2017
2018 2019
AUSTRALIA
Growing adoption of hybrid form factors
TRENDS
The evolution toward 2 in 1 form factors in the enterprise space has begun. Adoption of these devices have
been growing every year since 2013, and it will continue to do so as businesses replace their aging PC assets.
IDC expects continued adoption in the upcoming years. Unit shipments is forecast to grow from 141,000 in
2015 to 250,000 devices by 2019.
0.25M
1.6X
39%
0.25M
2 in 1s forecast to
ship by 2019
1.6 times growth
from 2015 to 2019 for
detachable tablets in
businesses
of business tablets
shipped by 2019 will
be a 2 in 1
2.1X
Education sector
leads the growth in
detachable tablets,
growing
2.1 times from 2015 to
2019
2X
2 times growth
from 2015 to 2019
for convertible
business
notebooks
Source: IDC Asia/Pacific PC and Tablet Trackers
The Changing Face of the Workplace:
Going Light and Mobile
2.1X
2.1 times growth
from 2015 to 2019 for
convertible business
notebooks in the
SMB space
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Essential guidance
With the enhancements in processor and mobile technologies, and the range of sleek and slim
portable form factor devices available today, this is a great time for a new device. However, IT
decision makers have many factors to consider before making the final purchase.
HERE ARE THREE KEY QUESTIONS:
Can the vendor provide device warranty and support like they do for traditional notebooks
at similar cost?
Is it practical to provide these devices on a companywide deployment or to certain
specific mobile workers?
Can the vendor provide a range of devices to allow for a CYOD policy in the company?
Advice worth keeping:
The PC is no longer just a device but a
means to deliver a solution to help staff be
more innovative and more productive.
For businesses that still prefer to stick to
traditional clamshell notebooks, it is worth
noting that more accessories like existing
power bricks and docking stations are
available for 2 in 1s.
That said, an increasing number of
ultraslim models still provide some of
the benefits of mobility in a small form
factor. Ultraslim notebooks continue to
increase as a percentage of notebooks
sold in Asia/Pacific, and will eventually
become more mainstream over the
upcoming years.
Therefore, it’s important for businesses to
choose devices suitable for different staff
requirements and needs of the business,
so a heterogeneous mix of form factors and
operating systems can make sense in many
situations.
This is now the time to act. Let go of old fears, and embrace the evolution of the PC to make
one’s business more mobile, agile, and ultimately competitive in this new world.
The Changing Face of the Workplace:
Going Light and Mobile
AUSTRALIA
+ Are you ready to go mobile and light?
The adoption of ultraslim and hybrid form factor devices will continue to grow
across the Asia/Pacific region as organizations look to innovate and be more
efficient in the hypercompetitive marketplace. If you have not started planning
for new hybrid devices as replacement for your aging PCs, now is the time
to act. Let go of old fears, and embrace the evolution of PC to make one’s
business more mobile, agile, and ultimately competitive in this new world. TO FIND OUT MORE, GO TO
www.intel.com.au/forbusiness
Source:
IDC Asia/Pacific Tablet and PC Trackers
IDC IDC Asia/Pacific Continuum Survey, 2015
Selected images courtesy of Microsoft
Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
Copyright 2016 IDC. Reproduction without written permission is completely forbidden. This IDC InfoBrief was produced by IDC Asia/Pacific Custom Solutions Services. Any IDC
information or reference to IDC that is to be used in advertising, press releases, or promotional materials requires prior written approval from IDC. For more information, visit:
www.ap.idc.asia or email: [email protected]

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