one of its main pillars - Association des courtiers et agents
Transcription
one of its main pillars - Association des courtiers et agents
z Volume 9 | Number 1 January 2010 THE PUBLICATION FOR QUÉBEC REAL ESTATE BROKERAGE PROFESSIONALS Draft regulations pre-published by the government: analysis and highlights Page 2 Real estate brokerage has lost one of its main pillars Source: ACAIQ O An exceptional man n December 1, the ACAIQ was deeply saddened to learn of the passing of Mr. Keith Collins, the first Chairman of its Board of Directors, who emerged as a true leader when the Real Estate Brokerage Act was introduced back in 1994. Today, the ACAIQ honours his memory. Those who were around at the time will remember the long and passionate debates between the various players in the field of real estate brokerage. With his unique personality combining an unflappable calm and unwavering conviction with the ability to analyze the finer issues and a sense of humour that could defuse any situation, Keith Collins managed to rally all real estate brokerage stakeholders around this major project which literally transformed the face of our profession. His teambuilding talents helped him find compromises that catered to the majority without altering the essence of those elements he considered to be key to the enrichment and protection of the profession Honoured with the Real Estate Brokerage Award in 2008 Members of the first ACAIQ Board of Directors: From left to right, Mr. David Farber, Mrs. Carmen Long, Mr. Bernard Girard, Mrs. Mona Napky, Mr. François Léger, the late Mr. Keith Collins, Mr. François Pigeon, Mrs. Lise Légaré, the late Mr. Ken White and Mrs. Maryse Bourgeault. Not appearing in this photo, Mr. Guy Landry. In a tribute video presented in 2008 at the Real Estate Brokerage Award ceremony, President and Chief Executive Officer Robert Nadeau spoke of his admiration for the former ACAIQ Chairman: “Nothing fazed Mr. Collins, even during especially stormy meetings. At the beginning people were adverse to change. Mr. Collins chaired those meetings knowing better than anyone how to appease the fears voiced by the audience. He had an amazing knack for seeing the big picture, and a determination that commanded respect.” PUBLISHER Association des courtiers et agents immobiliers du Québec MEMBERS OF THE BOARD OF DIRECTORS Elected Chairman François Léger Everyone in this tribute video agreed: Mr. Collins was a most generous and efficient man who remained cool under fire and whose great rhetorical talents helped him rally the troops towards the adoption of the new legislation. These traits made him a true leader in the field of real estate and put him in an ideal position to bring the Act to fruition in 1994; these qualities are what earned him the Brokerage Award, the highest in its class, which recognizes contributions to the profession made by real estate brokerage professionals through the excellence of their practices. In this video, we can also hear then Finance Minister Louise Robic, whom Mr. Collins assisted in the drafting and adoption of the Act, praising Mr. Collins for his unshakable faith in the profession of real estate broker and agent. About Mr. Collins’ dedication to do everything possible to advance the profession, she commented: “Without Keith, I’m not sure the Act would have gone through”. This illustrates the high regard in which she held him. On behalf of all the members of the ACAIQ Board of Directors, Chairman François Léger highlighted Mr. Collins’ great contribution to the advancement of real estate brokerage: “His passion for our profession, and the conviction with which he championed it, led to the adoption of the first piece of legislation governing it in North America”, he commented admiringly. The late Mr. Keith Collins Qualities recognized by all All who have had the opportunity to work alongside Mr. Collins agree that he is a monument of our profession. Mr. Collins, who was also a trainer held in very high esteem by all the students he taught with passion for over 10 years, set an example for us all, acting as a role model and a guide. A proud and tireless pioneer, he was a constant source of inspiration for his peers. A passionate man committed to his profession and his community, he was a true ambassador for all real estate brokers and agents. The crucial role he played in improving our professional practices and implementing a structure for our profession makes him a truly outstanding figure for the entire real estate brokerage industry. We owe him the existence of the ACAIQ as we know it today, and therefore have much for which to thank him. We will remember him as a man who devoted all his wisdom and insight to a profession in which he was right to believe. Mr. Collins, thank you! u Elected Directors Robert Aubin Réal Bédard Diane Bourbonnière Richard Dion David Farber Hélène Lavoie Daniel Pelchat Johanne Roy A note of caution Directors appointed by the Government Louise Clément Jean Mathieu Info ACAIQ is a publication for real estate professionals, members of the Association des courtiers et agents immobiliers du Québec (ACAIQ). It covers various topics related to the application of the Real Estate Brokerage Act and its regulations, including legal and ethical issues related to the practice of real estate brokerage and the real estate market. President and Chief Executive Officer Robert Nadeau Secretary appointed by the Board Any advertising appearing in this publication is intended for real estate brokerage professionals and does not in any way reflect the opinions, positions or actions of the Association des courtiers et agents immobiliers du Québec, whose primary mission under the law is the protection of the public. Claude Barsalou PRINTED ON RECYCLED PAPER Publications Mail • Agreement No. : 40065526 Association des courtiers et agents immobiliers du Québec 6300 Auteuil AVENUE, suite 300, Brossard (Québec) J4Z 3P2 Telephone: 450 676-4800 or 1 800 440-5110 • fax: 450 676-7801 [email protected] • www.acaiq.com LEGAL DEPOSIT: BIBLIOTHÈQUE et archives NATIONALEs DU QUÉBEC, LIBRARY AND ARCHIVES CANADA • ISSN 1703-9800 A s s o c i a t i o n d e s c o u r t i e r s e t a g e n t s i m m o b i l i e r s d u Q u é b e c Draft regulations pre-published by the government: analysis and highlights Source: ACAIQ O n January 13, we issued a special InfoLetter informing you of the pre-publication earlier that day in the Gazette officielle du Québec of the six draft regulations of the Organisme d’autoréglementation du courtage immobilier du Québec (OACIQ). These draft regulations are based on the principles contained in the draft regulation submitted to the government, which was adopted by the ACAIQ Board of Directors last March taking into account comments received from you in the course of a consultation held in February 2009. The six draft regulations are: • Regulation respecting the issuance of broker or agency licenses Regulation respecting records, books and registers, trust accounting and broker and agency inspection • Regulation respecting the disciplinary proceedings of the Organisme d’autoréglementation du courtage immobilier du Québec • Regulation respecting the indemnity fund and the setting of the professional liability insurance premium • Regulation respecting the conditions of practice of brokerage transactions, broker ethics and advertising • Regulation respecting contracts and forms TRANSITIONAL MEASURES First, we propose to take a look, topic by topic, at the transitional measures that you need to know about in order to understand what you should do on day one of implementation of the new Act. What will happen with your certificate and your title? We remind you that with the coming into force of the new Act, certificates become licenses. A chartered broker, for his part, will be known as a real estate agency. An affiliated agent will become a real estate broker and will only be Now, being an ACAIQ member gives you one more privilege Business Elite Plan 45$ Offer code 101893865, plan code ACAIQ-36 /month Include 700 local minutes for day time Unlimited incoming calls Unlimited nigths & week-end (6pm to 8am) Message center (25 messages) Unlimited text messaging CDN long distance at 6¢/ minute Per second billing ____________________________________ able to act on his own account once he has met the OACIQ’s qualification requirements. As for the real estate broker, natural person and the chartered agent, they may keep the chartered designation before their broker title. Deactivation of current education programs deferred The Ministère de l’Éducation, du Loisir et du Sport has informed the ACAIQ that the deactivation date for the programs 902.56 Real Estate Agent and 902.57 Real Estate Broker has been postponed from January 1, 2010 to August 31, 2010. However, the ACAIQ is concerned about individuals wanting to begin a program under the current regime believing they will benefit from the transitional rules, whereas this would not be the case. It is important to understand, therefore, that you may take the examination in effect under the current Real Estate Brokerage Act only if you register for one of these programs and begin the course before the new Act comes into force. Thus you must keep in mind that if you register after the new Act comes into force, you will have to take the new examination, even if your date of registration is prior to August 31, 2010. The other conditions are outlined below. Transitional measures for individuals who begin the course before the Act comes into force Agents who begin the broker’s course before the new Act comes into force Agents who begin the chartered real estate broker’s course before the new Act comes into force may take the old examination provided they obtain their AEC within 18 months following the implementation of the new Act and they apply for a licence within three months of obtaining their AEC. An individual who successfully takes the old chartered broker examination will be granted a full-service real estate broker’s licence and will be able to work on his own account with no further formalities as soon as he has accumulated three years of experience with an agency (or as an agent with a broker under the current Act) during the last five years; this individual will then be considered to have the necessary qualifications to act as executive officer of an agency. Individuals who begin the agent’s course before the new Act comes into force Those who begin the affiliated real estate agent’s course before the new Act comes into force may take the old examination as long as they obtain their AEC within 12 months following the implementation of the new Act At the stroke of midnight during EXIT REAlTy’s pREsTIgIous pREsIdEnT’s BAll gAlA at the fabulous gaylord national Hotel and Convention Center in Washington, dC - october 3, 2009 “MIKE GRUMBLES” from Tennessee won ExIt’S $100,000 dRaw! wHat a FaBULoUS EVEnt! wHat a FantaStIC SURPRISE!! This is just one more reason why EXIT is known, industry-wide, as onE oF THE FInEsT REAl EsTATE CompAnIEs In THE BusInEss. It’s also one more good reason for you to JoIn US! Call display available at 3,75$ Monthly access fee at 7,20$ Data option starting at 15$ 100$ credit upon new 36 month agreement Shipping & Service all across Quebec Your official agent for ACAIQ, SIMON WAVROCH 1-888-832-6015 [email protected] www.cellcomrivesud.com/acaiq & arie n m bles a e J rum eg mik Cellcom Rive-Sud - 666, Place Trans-Canada - Longueuil, Qc - (450) 463-7777 Available to members of ACAIQ. Proof of membership required and must be presented at time of activation. Available with compatible devices within Bell Mobility digital core network and (or) high speed mobile network coverage areas. Long distance and roaming charges (including foreign taxes) may apply outside of Bell Mobility coverage areas. Weeknights Mon-Thur, 6pm-8am; Weekends Fri 6pm-Mon 8am. Early termination fee apply. Subject to change without notice and cannot be combined with any other offer. Taxes extra. While supplies last. May not be as shown. Other conditions apply. E-mail and Internet feature supports personal email accounts and on-device HTML and WAP Browsing. Instant Messaging includes BlackBerry Messenger and Windows Live Messenger for BlackBerry smartphones and Windows Live Messenger for compatible Windows Mobile Smartphones. Outlook synchronisation, corporate email integration and other corporate-type solutions not included. Excludes Mobile Connect and tethering with your device. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited used by permission. 2 January 2010 | INFO ACAIQ www.exitrealty.com For franchise opportunities please call 1.866.942.3948 Jan 10 EXITAD.indd 1 12/17/2009 12:04:32 PM Association des courtiers et agents immobiliers du Québec s • In addition, most of the transitional rules are outlined in the Regulation to enact transitional measures for the carrying out of the Real Estate Brokerage Act. You may peruse that draft regulation and the other six on Synbad, the ACAIQ Extranet. In the special InfoLetter, we informed you that we would analyze the draft regulations to extract the highlights. True to our word, we have pulled out the main points of the transitional measures that will help you transition to the new Act, as well as the key elements of the regulations that are likely to be of interest to you. Of course this is a large amount of new material to take in. However, we urge you to take the time to read this document, as it contains a lot of information that will have an impact on your practice. and they apply for a licence within three months of obtaining their AEC. An individual who successfully takes the old affiliated agent examination will be granted a full-service real estate broker’s licence and will have to act for an agency until he meets the additional qualifications to act on their own account; this broker will be able to act as executive officer of an agency only once he is authorized to act on his own account and has successfully taken the examination to become executive officer of an agency. • • Individuals who obtain their AEC prior to the coming into force of the new Act • Individuals who obtain their affiliated agent AEC prior to the implementation of the new Act will be able to take the old examination and will have to apply for issuance within three months following the coming into force of the new Act, but no later than two years after obtaining their AEC. An individual who successfully takes the old affiliated agent examination will be granted a full-service real estate broker’s licence and will have to act on behalf of an agency until he meets the additional qualifications to act on their own account; this broker will be able to act as executive officer of an agency only once he is authorized to act on his own account and has successfully taken the examination to become executive officer of an agency. • Individuals who obtain the chartered broker AEC prior to the implementation of the new Act will be able to take the old examination and apply for a license within three months after obtaining their AEC. An individual who successfully takes the old chartered broker examination will be granted a full-service real estate broker’s licence and will be able to work on his own account with no further formalities as soon as he has accumulated three years of experience with an agency (or as an agent with a broker under the current Act) during the last five years; this individual will then be considered to have the necessary qualifications to act as executive officer of an agency. Broker’s license We have seen what will happen with certificate holders who become license holders. Let us now look at a few special rules: • An individual who formerly held an affiliated real estate agent’s certificate will only be able to act on his own account once he meets the additional qualifications set out by the OACIQ Board of Directors. • The representative of a chartered real estate broker becomes the executive officer of the resulting agency. • A full-service real estate broker’s license allowing him to act on his own account will be issued when the new act comes into force to those individuals who do not hold a certificate but are a manager, assistant manager or representative of a chartered real estate broker. Any individual entitled to the issuance of a full-service real estate broker’s licence allowing him to act on his own account at the time the new Act comes into force will be considered to have the qualifications required to be the executive officer of an agency (chartered and affiliated real estate brokers, chartered real estate agent, manager, assistant manager or representative of a chartered real estate broker). Anyone who has acquired rights under the current Act will continue to enjoy these rights once the new Act comes into force and will be able to apply for a real estate broker’s licence within two years of the expiration or relinquishment of his certificate, as long as he takes any additional training required by the OACIQ after the implementation of the new Act. Brokerage activities carried out under a pseudonym A natural person who was the holder of a chartered real estate broker’s certificate and carried out his activities under a pseudonym when the new Act came into force may continue to use this pseudonym or another pseudonym if he chooses to carry out his activities under the new Act as a broker acting on his own account rather than as an agency. KEY ELEMENTS OF THE REGULATIONS In addition to the transitional measures, you must acquaint yourself with the key elements of the regulations, as they will form the new framework in which you will be practicing in the future. Here are the main points: Licence to practice and limitations • Two types of licences will be available: a real estate brokerage licence and a mortgage brokerage licence. • The real estate broker’s licence may be fullservice (allowing its holder to practice in the areas of residential, commercial or mortgage brokerage), or restricted to residential brokerage or to commercial brokerage, or both; all real estate agency licences will be full-service. Advertising Business cards, signs or any other advertising already used by a real estate broker or agent prior to the coming into force of the new Act may continue to be used for 18 months following this coming into force. Forms Current forms will continue to be used for 18 months following the coming into force of the new Act. More information will follow on this. Trust accounts The holder of an agency licence or a real estate brokerage licence acting on his own account will have to open a general trust account within three months following the coming into force of the new Act and send the OACIQ a notice to this effect in accordance with the regulations (an agency may also inform the OACIQ that it has mandated another agency to open and maintain its trust account). Measures ordered against a licence holder prior to the implementation of the new Act Any measure ordered against a licence holder prior to the coming into force of the new Act and that was in effect prior to such coming into force (e.g. suspension, cancellation or revocation of certificate, restriction from applying for a certificate, limitation of right to practice, obligation to take a course, etc.) will continue to apply, adapted as necessary, to this individual and to any licence he applies for or holds. • Before he can work on his own account, a broker must act on behalf of an agency for at least three of the last five years (notion of beginner broker). • To act as executive officer of an agency, an individual must be the holder of a broker’s licence with no restrictions, and qualify by successfully taking the examination specific to this position. Role of the broker towards the parties to a transaction • The broker represents the party to which he is bound by the brokerage contract or, in the absence of a brokerage contract, represents the party that asks him to act as intermediary (e.g. the listing broker represents the seller whereas the collaborating broker represents the buyer). • Residential brokerage relates to a brokerage transaction respecting a chiefly residential immovable containing less than five dwellings, whereas commercial brokerage relates to any other brokerage transaction. These definitions exclude mortgage brokerage, which is a field of practice in itself, but allows mortgage referrals. Obligation to disclose that the broker must protect and promote the interests of the party he represents (e.g. the seller in the case of the listing broker), but adding the obligation to disclose that he must act fairly towards the other parties (e.g. the buyer). • Cannot act as intermediary and party to the transaction (implies consequences, including on the right to compensation). Keeping and maintaining of records, books and registers Disclosing, sending or verifying information: increased obligations Fields of application The regulations regarding the keeping and maintaining of records, books and registers are being relaxed, including to allow the use of electronic media. Trust account Obligation for all brokers and agencies to maintain a trust account in which all sums held on behalf of others are deposited (including deposits, compensation advances or broker or agency expenses); however, the obligation to maintain a trust account is automatically delegated to the agency for which a broker works; likewise, an agency may entrust this obligation to another agency. • Conflicts of interest must be disclosed. • Obligation to check the identity and legal capacity of the parties. • Obligation to inform the client of any sharing of compensation offered to the broker collaborating in the transaction. • Obligation to make sure that the products offered by a broker to a client are consistent with the client’s means and needs. • Where required by the client, obligation to list a property on the Multiple Listing Service or other information distribution service. Association des courtiers et agents immobiliers du Québec January 2010 | INFO ACAIQ s CONTINUED ON PAGE 4 3 … CONT’D FROM PAGE 3 _ Draft regulations pre-published by the government: analysis and highlights Special rules regarding the information to be provided to a person requiring a loan secured by immovable hypothec (e.g. cost of borrowing, terms of the loan, conflict of interest situation). • Obligation to recommend to someone proposing to purchase an immovable that they have a complete inspection performed by a building inspector or a professional (e.g. engineer, technologist or architect) who meets certain requirements. • Compensation sharing • Wider scope of cases where compensation may be shared with third party. • Possibility for an agency, under certain conditions, to pay the compensation due to the broker working on its behalf to a company controlled by the broker (e.g. management company). Requirements to enter the profession • • The regulations include no special requirements regarding basic training, although such training is highly recommended to ensure success when taking the examination. • To be granted a licence, the applicant must show a sufficient knowledge of French, which can be done by successfully taking the French examination to obtain a licence. Advertising and detailed description sheet • The rules have been relaxed concerning the identification of a broker or agency in advertising or any other representations regarding the activity of broker. • Relaxing of minimum information that must appear on any description sheet intended for the public regarding an immovable covered by a brokerage contract. Mandatory training The OACIQ shall have the right to require additional training for some or all brokers where it deems it necessary, including when new legislation or regulations or a special phenomenon (e.g. pyrite, radon, iron ochre) is expected to have an impact on the broker’s activities or when the OACIQ notices a need for training on a specific aspect of real estate brokerage. There could also be training required for executive officers of agencies. 4 January 2010 | INFO ACAIQ To be granted a real estate brokerage or mortgage licence, natural persons must successfully take an examination to validate not only their knowledge, but especially their competence. Broker who ceases to act on his own account, changes agencies or ceases his activities • Rules concerning the management of brokerage contracts where a real estate broker ceases to act on his own account and goes to work for an agency, changes agencies or completely ceases his activities. Chargeable fees • The chargeable fees will be $850 for a broker’s licence and $500 for an agency’s licence, payable on May 1 of each year; the fees will be adjusted for inflation each year. • Any individual who became the holder of a brokerage or agency licence upon the coming into force of the Real Estate Brokerage Act shall be required to pay to the OACIQ an additional sum for the period May 1, 2010 to April 30, 2011, chargeable fees and dues to the Fonds d’indemnisation. A notice sent to you with your certificate renewals for 2010 informed you of the possibility that an additional amount would be billed. The date of coming into force of the new Real Estate Brokerage Act will be known when it is published in the Gazette officielle. As things stand now, it is expected that we will start working within a new legislative framework in spring 2010. This will mark the decisive turn for which we have long been preparing, one that will bring exciting opportunities and exceptional pride to all those who practice the profession of real estate broker. You can find the complete text of the draft regulations on Synbad, the ACAIQ Extranet. u Fonds d’indemnisation du courtage immobilier • The annual dues for the Fonds d’indemnisation du courtage immobilier will be $53, payable on May 1 of each year; the fees will be adjusted for inflation each year. • The coverage provided by the Fonds d’indemnisation du courtage immobilier is being increased; the maximum compensation will be $35,000. Next steps There, in a nutshell, are the main points we wanted to share with you. As of the date of pre-publication which, as mentioned in the introduction, took place on January 13, 2010, a minimum period of 45 days must elapse before the regulations receive final publication in the Gazette officielle du Québec. Association des courtiers et agents immobiliers du Québec The Info ACAIQ Centre at your service! Source: ACAIQ A dedicated group of people working for the good of the public and the profession I f you haven’t already called on the Info ACAIQ Centre, wait no longer! The service is quick and efficient and provides you with any type of information you may need regarding real estate brokerage in general, or a situation in particular. It is a veritable mine of information that will help you make informed decisions in any situation! People well qualified to help you The Info ACAIQ Centre has an entire team to answer your queries, including nine information agents, a Coordinator, Mrs. Bibiane Laliberté, and a Director, Mr. Luc Pelletier. About 60% of these queries come from brokers and agents, and 40% from the public. In addition to being trained as real estate agents, now a requirement of the position, and to being bilingual, Information Centre agents receive a training for several weeks to learn the tools and methods that will allow them to answer calls efficiently. In addition, they have allocated periods each week during which they read the new field publications or update their knowledge by re-reading previous publications and reviewing the Act and its regulations. They also attend the ACAIQ’s various continuing education activities – some are trainers themselves –, and take turns manning the ACAIQ booths and answering question at the Association’s convention and other events at which the ACAIQ is present. We are there to listen Info ACAIQ Centre information agents have high customer service standards. Well aware that buying a house or property can easily be the largest investment anyone will ever make in their lifetime, they do everything they can to make the experience as positive as it can be. They also know that by helping brokers and agents carry out complete and successful transactions, they help elevate the image of the profession in the public’s eye and demonstrate the importance of using the services of a broker or agent. The Director of the Centre, Mr. Luc Pelletier, demands a high level of professionalism from Info ACAIQ Centre information agents. “All agents at the Centre have a very keen sense of duty. They find fulfilment in the knowledge that they have helped a broker or agent or a member of the public. They are alert, understanding, and empathic. They are also able to adapt very quickly, which allows them to deal with all types of queries, and there are many of them,” says he. A wide spectrum of questions The nature of the queries is in fact extremely varied: it depends on the background of the caller, their level of knowledge, the complexity The members of the Info ACAIQ Centre team, from left to right: Mr. Evens Delva, Mrs. Lyne Audet, Mrs. Monique Giroux, Mr. Jean-Luc Meunier, Mrs. Louise Aubé, Mrs. Monik Nantel, Mr. Luc Pelletier, Mrs. Linda Moses, Mrs. Bibiane Laliberté, Mrs. Louise Bonneau and Mr. Éric Roy. of the situation and, of course, the subject itself. The range of these subjects is also very wide. They include the current Act and regulations, the provisions of the new Act and the transitional rules, the various aspects of a real estate transaction, including the brokerage contract and the promise to purchase, and the weight of executed acts. Subjects handled by the Info ACAIQ Centre also deal with ethics, the clauses found on forms and the standard clauses, the operation of the extranet Synbad, partner programs, broker advertising and access to the profession. Regarding the variety of calls, Bibiane Laliberté is quick to comment: “Since each call is different, the answers in each case must be adapted to the specific case of the caller. Agents have a knack for quickly grasping a scenario and understanding what the need is,” she explains, adding that agents often send the caller any documentation (guides, articles, communiqués) needed to complete the information. Mrs. Laliberté comes by her position honestly. Having joined the Association de l’immeuble du Québec (AIQ) in 1986 and witnessed the transition to the ACAIQ in 1994, she has followed the evolution of real estate brokerage, including the change in legislation of 1994, which will soon be followed by another. She is therefore very familiar with the main reasons why people call the Information Centre. The role of the Info ACAIQ Centre is basically to prevent problems. “We work hard upstream so that we can avoid problems for the public and the agents down the line. This is why we encourage them to call us as soon as they have a doubt on a brokerage-related subject, before they sign a document. This prevents many a difficulty,” adds Luc Pelletier. Of course, the role of information agents also includes untangling problem situations, which they do very well. They do not, however, provide legal or strategic advice, or analyze forms or clauses drafted by callers. The Info ACAIQ Centre: a trend detector More than a simple information centre, the Info ACAIQ Centre is a means for the Association to evaluate how real estate is being practiced in the field and what trends are emerging. Information agents are ideally positioned to identify concepts that are less clearly understood or issues that are emerging in a given region or sector. They act as a sort of transmission belt that allows the Association to give support to those who need it. This in turn can lead to the production of a new information document or an InfoLetter on a specific subject, to clarify the topic for everyone. An interesting detail about the Info ACAIQ Centre is that when you call, the system tells you what the waiting time is before an agent will take your call. “Very often we are able to answer more quickly than the system’s estimate, which makes the caller very happy. In any case, since the waiting time is indicated, the person knows what to expect,” adds Bibiane Laliberté. The Info ACAIQ Information Centre is a sort of nerve centre that allows the Association to find out what the real issues are for our profession. It provides all the information you need to carry out your profession following accepted practice. Make the most of it! To contact the Info ACAIQ Centre, call 450 462-9800 between 9:00 a.m. and 4:00 p.m. on Monday, Tuesday, Thursday or Friday, and between 10:00 a.m. and 4:00 p.m. on Wednesday. You can also contact the Information Centre by email at [email protected] and provide your contact information to get a call-back from an agent. u RLING BANNER OF QUEBEC* ESS with THE DA START YOUR OWN FRANCHISE BUSIN Territories to be developed or existing franchises Contact us now at: inistration tools Computerized management and adm Special training for franchisees Lucrative mortgage referral 1-800 -363-6715, ext. 312. Your call will * Montreal Consumer Award 1993-2009 y. pursuant to a Léger Marketing surve Association des courtiers et agents immobiliers du Québec remain confidential. La Capitale Real Estate Network January 2010 | INFO ACAIQ 5 SYNDIC’S COLUMN “… the best practice is to contact the original listing agent and inform him of the buyer’s wish to make a new offer on the property, and to reach an agreement with this agent.” Hélène MORAND Second brokerage contract during the 180-day period: the importance of good faith Source: ACAIQ Y ou are faced with the following situation: You are a collaborating agent and you present a promise to purchase to a listing agent and seller. This promise does not result in a sale. You continue the search with your buyers, in vain. Two weeks later, your buyers want to make a new offer on the same property. You notice that the listing agent’s brokerage contract has since expired. What do you do? How should this situation be handled? This type of situation generates many queries to the Assistance Service, and a recent decision by the Discipline Committee has shed some light on how to handle this delicate situation. The facts in this decision were similar to the situation described above: A listing agent had a brokerage contract ending on June 30. On June 24, a collaborating agent presented a promise to purchase. Counter-proposals were exchanged, but in the end the parties were unable to agree on price and the promise to purchase became null and void. On June 30, the seller did not renew his brokerage contract because he had to go into hospital. The buyer and the collaborating agent continued their search. An offer was even made on another property, but that also fell through. On July 3, the buyer informed his collaborating agent by email that he wanted to present a new promise to purchase on the first property. The collaborating agent called the listing agent, but did not tell him about his sellers’ intentions! The listing agent informed him that he had no news from the seller. The collaborating agent went to see the seller, signed a brokerage contract valid for a period of five (5) days, from September 18 to 23, with a reduced compensation, and drafted a promise to purchase. Did he act properly? The answer, according to the Discipline Committee, is “No”. In its analysis, the Committee noted that the collaborating agent had resumed the transaction with the same seller and the same buyer. The collaborating agent decided to have the seller sign a brokerage contract in order to secure his own compensation. Indeed the brokerage contract did not contain an asking price – it was solely for the benefit of the buyers –, and it was not registered with the Multiple Listing Service (MLS). Moreover, the collaborating agent did not put up a sign announcing the property for sale as required by normal procedures. Like many agents, the collaborating agent thought that by signing a second brokerage contract, no compensation would be due to the initial agent, given the wording of clause 7.1 of the brokerage contract: “… unless, during that period, the seller concluded with another real estate broker a contract stipulated to be exclusive.” The Discipline Committee felt that this clause should not have been interpreted quite so literally: “His interpretation of this clause 7.1 is strictly literal and does not take into account the context and the specific facts in the case: to his knowledge, these were the same buyers, they were represented by the same collaborating agent, they offered the price that the seller was asking for in his latest counter-proposal. Requiring that a new exclusive brokerage contract be signed was clearly done to ensure that the first listing agent’s compensation would be paid to the defendant. It is the sole reason for signing this new brokerage contract, whereas such a contract should normally be used to put a property on the market according to the general procedures and requirements of the profession.” The Committee felt that this constituted an unfair practice and concluded that the collaborating agent should have informed the first listing agent, when he phoned him, that his buyer wished to resume negotiations on the transaction. The Committee saw a failure to disclose in this case that was deemed unacceptable. Signing a brokerage contract during the 180-day period in order to present a promise to purchase from buyers who became interested in the property during the initial contract period can be very tricky. The concept of good faith is the key criteria evaluated by the Discipline Committee. When in doubt, the best practice is to contact the original listing agent and inform him of the buyer’s wish to make a new offer on the property, and to reach an agreement with this agent. u Owners indemnified for over $25,000 The mission of the Fonds d’indemnisation du courtage immobilier is to provide compensation to victims of fraud, dishonest transactions or misappropriation of funds by a real estate broker or agent. When the Fund pays compensation, it can then take action against the broker or agent involved to recover the amount of compensation paid. Condominium unit owners signed an agreement with a real estate broker, in which the latter was charged with the short-term rental of said units. The real estate broker was to collect rent from tenants and pay the owners their income share on a monthly basis. A few months after signing the agreement, the real estate broker, facing considerable financial difficulties, neglected to pay the co-owners their rental income share. 6 January 2010 | INFO ACAIQ Shortly thereafter, the broker suspended all activities, shut down his office without prior notice and declared bankruptcy. The owners were unable to secure their money, since it was not deposited in a trust account, as is stipulated under the Real Estate Brokerage Act. After reviewing witness depositions and all relevant documents, the Fonds d’indemnisation found that the real estate brokers involved in this case had misappropriated funds. Despite the broker’s declaration of bankruptcy, the owners were compensated for a total of over $25,000. 6300, avenue Auteuil, bureau 300 Brossard (Québec) J4Z 3P2 Tel.: 450 676-4800 or 1 888 440-5110 Fax: 450 676-7801 [email protected] | www.indemnisation.org Association des courtiers et agents immobiliers du Québec The ACAIQ needs you for its various statutory committees Source: ACAIQ D o you have knowledge that could be useful to the ACAIQ’s statutory committees? Do you believe it is important to devote some time to the advancement of the profession? Then get involved in one of the following committees! • The Discipline Committee is an independent tribunal whose role is to rule on complaints for professional fault filed against real estate brokers and agents. For more information, read article No. 2131 on the ACAIQ website (www.acaiq.com) by using the Advanced Search tool. • The Professional Inspection Committee ensures that the working methods used by brokers and agents are in accordance with the rules of the profession. The Decision Committee on Criminal Offences is responsible for determining whether there is a link between a criminal offence and the activity of real estate broker or agent. Under the new Real Estate Brokerage Act, the Decision Committee on Criminal Offences will be renamed the Committee on the Issuance and Maintenance of Licenses and its mandate will be broadened. rlp_acaiq_sept09_en.pdf 28/9/09 Election of Directors to the ACAIQ Board deferred Source: ACAIQ I For more information, please see the brochure on the Decision Committee on Criminal Offences by going to article No. 2584 on the ACAIQ website (www.acaiq.com). Under the new Act, the following committees will also be created: • The Syndic Decision Review Committee will examine claims from individuals who have requested an investigation by the syndic where the syndic’s decision is not to proceed with a complaint. • For more information, read article No. 2118 on the ACAIQ website (www.acaiq.com). • ELECTIONS 2010 The Indemnity Committee will replace the Fonds d’indemnisation du courtage immobilier and become part of the OACIQ. Like the Fonds, it will rule on the eligibility of claims submitted and, where applicable, determine the amount of compensation to be paid. To sit on one of the ACAIQ’s statutory committees, candidates must: • Have relevant experience in the practice of real estate brokerage in Québec; • Demonstrate knowledge of the mission, objectives and operation of the ACAIQ and be able to present their vision as to its direction; • Undergo the nomination process, which includes various steps, including an inter- view and a pre-nomination professional inspection; • Be available. The members of statutory committees receive compensation in the form of attendance tokens for their participation. Please note that the purpose of this communication is to develop a bank of candidates that could be appointed to one of these committees as needed. For any question or if you are interested in applying, please contact Mrs. Brigitte Guilbault at 450 676-4800, ext. 404, or at [email protected]. u n view of the coming into force of the new Real Estate Brokerage Act expected in the spring, the Board of Directors of the ACAIQ has decided to push back the election for the director positions coming up for renewal in 2010. Following the coming into force of the new Real Estate Brokerage Act, the Board of Directors will adopt a timetable to ensure that the election procedure of the Organisme d’autoréglementation du courtage immobilier du Québec (OACIQ) is quickly set in motion so that elections are held promptly to fill those Director positions whose terms have expired. In the interim, the current Directors will remain in place. For more information, please see the insert on the deferral of the Directors’ election in this issue. 10:55:50 Exceptional People Royal LePage is committed to attracting and retaining exceptional people. From REALTORS® who champion community initiatives to those who go above and beyond to place families in homes, our network of over 14,000 real estate brokers and agents in Canada continues to make Royal LePage the real estate company of choice. Your success is our success. To join our network of exceptional people, visit www.royallepage.ca/careers Association des courtiers et agents immobiliers du Québec January 2010 | INFO ACAIQ 7 Draft regulations on forms The ACAIQ thanks you for sharing your comments on forms and contracts Source: ACAIQ The work continues: the Forms Committee has met and a consultation tour is planned for early 2011 I n the last issue of Info ACAIQ, we encouraged you to take advantage of the extension of the collection period for your comments and suggestions on forms and contracts, and to continue sending them in. In the end, a great number of you shared your opinions during this period, which extended from May to November 2009. Please accept our sincere thanks for contributing to this important process. Your participation helped us identify your main expectations regarding forms and contracts, and to continue our work on the draft regulations, which is progressing very well. Please note that the email address [email protected] where you sent your comments and suggestions is still active, so although the collection period is over, don’t hesitate to write to us again if something else comes to mind. Forms that garnered the most comments In the November issue of Info ACAIQ, we shared the initial compilation of comments received to that date. The final results of the compilation are now available and the breakdown is as follows: over 85% of comments received centered mainly around 5% of the forms. While the Promise to purchase collected 27% of your comments, the Brokerage contract received 22%. Electronic forms were also a popular subject and were referred to in 16% of comments. Annex A and Annex B were targeted by 9% of the comments respectively. And finally, 17% of the comments were directed at other forms not shown on the diagram. Brokerage contract 8½ x 14 format Promise to purchase More space (inclusions/exclusions, identification) Annex A Space for compensation sharing Annex B Space for information required by FINTRAC Electronic forms Others Others Nature of your comments Some of the concerns expressed also centered on some main topics. In total, 22% of you asked us to increase the space allotted for inclusions and exclusions and the identification of the parties. Another 5% of the comments received dealt with the space allotted for compensation sharing details, and another 5% mentioned the space allocated to the information required by FINTRAC. Finally, 5% of comments were about the 8 ½ x 14 format of forms. What’s next Thanks to your great cooperation, the ACAIQ Board of Directors will be able to continue developing the draft regulations with even more concrete elements in hand. This means that the first draft of the regulations, which will be submitted to you in November 2010, will already reflect many of your expectations. Thank you for helping us move forward! u Take advantage of Act 73 and the RCIIQ Be yourOnlyown boss for In 2010, mortgage brokerage will continue to come under the Real Estate Brokerage Act Source: ACAIQ $35/month! M With Act 73, you can realize your dream of freedom and independence and be your own boss.* It’s even easier and simpler now that you can benefit from the support and the strength of an entire group for as little as $35/month with all the advantages such as: Distinctive signage Web portal identifying all the listings of members (MLS or exclusive) Improved personalized site, etc. Visit www.soyezlibre.com or contact Yvon Poirier at 450 676-0466 or 1-877-676-0466 (confidentiality assured). * In compliance with rules in force. 8 January 2010 | INFO ACAIQ ortgage brokerage will continue, for the year 2010, to come under the Real Estate Brokerage Act. The transfer of mortgage brokerage from the ACAIQ to the Autorité des marchés financiers, which was scheduled for January 1, 2010, did not take place. Consequently, any person or company carrying out mortgage brokerage activities in 2010 will still be required to hold a real estate broker’s or agent’s certificate issued by the Association des courtiers et agents immobiliers du Québec. The introduction of the new Real Estate Brokerage Act, which hopefully will take place in the first half of 2010, will seal the fate of mortgage brokerage for good by rescinding the provisions of the Act respecting the Agence nationale d’encadrement du secteur financier (now called the Act on the Autorité des marchés financiers), which provide for the transfer of mortgage brokerage oversight to the Autorité des marchés financiers. Thus mortgage brokerage will remain entirely governed by the Real Estate Brokerage Act. u Association des courtiers et agents immobiliers du Québec Deactivation of current Convention in 2011 and training programs information session in deferred spring 2010: two events you won’t want to miss! Source: ACAIQ T he Association des courtiers et agents immobiliers du Québec was recently informed by the Ministère de l’Éducation, du Loisir et du Sport that deactivation of programs 902.56 Real Estate Agent and 902.57 Real Estate Broker has been deferred. This deactivation, which was scheduled for January 1, 2010, has been postponed to August 31, 2010. However, the ACAIQ is concerned about individuals wanting to begin a program under the current regime believing they will benefit from the transitional rules applicable when the new Real Estate Brokerage Act comes into force, whereas this would not be the case. For more information on transitional measures, please see the article entitled Draft regulations pre-published by the government: analysis and highlights on page 2. Date of coming into force of the Act and date of program deactivation It is important to understand that you may take the examination in effect under the current Real Estate Brokerage Act only if you register for one of these programs and begin the course before the new Act comes into force. You must keep in mind, therefore, that if you register after the new Act comes into force, you will have to take the new examination, even if your registration date is prior to August 31, 2010. To find out exactly when the new Act will come into force, we recommend that you look out for the official publication of the draft regulations in the Gazette officielle du Québec, which will be announced in the InfoLetter. As you know, the current Real Estate Brokerage Act calls for two categories of licenses to practice (certificate), i.e. broker and agent, which is why there are two separate college programs. The regulations specify the duration of the programs and the subjects that must be covered. u Source: ACAIQ I n spring 2010, the ACAIQ will present an information session on the Association’s transition to the new Act. After the Act is implemented, the ACAIQ will hold the 12th edition of its convention. These events are being organized especially for you! 12th ACAIQ Convention: you answered our survey, and we heard you! Grateful thanks to the many of you who responded to the survey published in the November 24 and December 1, 2009 InfoLetters regarding the next edition of the ACAIQ convention. We truly appreciate your participation in these surveys, as it helps us position ourselves to better meet your needs. Please be assured that the comments and suggestions you expressed in great numbers in this survey will be taken into consideration in the planning of the convention. To echo some of your comments, you should know that we are in fact planning on holding the next convention in 2011, after the new Act has come into force, so that we may give this momentous event all the attention it requires. Look out for these dates We encourage you to pay special attention to the ACAIQ’s communications in coming months, as they will contain more details regarding the Association’s 12th Convention. You will be officially notified of the event in due time. With the upcoming implementation of the new Act, we are working very hard to make the transition from the ACAIQ to the OACIQ as smooth as possible. You should therefore expect an invitation to attend an information session, to be held in spring 2010, about the latest developments in this area. Be on the lookout for it! u Winners of the Dale Parizeau Morris Mackenzie contest Source: ACAIQ Y ou had until December to enter a contest organized by the financial services firm of Dale Parizeau Morris Mackenzie, with whom the ACAIQ maintains a business partnership. The contest gave participants a chance to win a one-week trip for two to the Dominican Republic, or one of 25 pairs of Carrera sunglasses. The winners are: WINNER of the one-week trip to the Dominican Republic: Mrs. France Boily, Groupe Sutton Accès Plus (Jonquière) WINNERS of a pair of Carrera sunglasses: Mr. Éric Bélanger, Groupe Sutton Laurentides (St-Jérôme); Mr. François Brosseau, Cityspace services immobiliers corporatifs (Montréal); Mr. René Lesieur, Groupe Le Sieur RL (St-Anne-des-Plaines); Mrs. Josée Groleau, Groupe Sutton Synergie inc. (Repentigny); Mr. Louis Martin, La Capitale Cité inc. (Québec); Mr. Denis Vayer, Groupe Sutton-Action inc. (Brossard); Mrs. Julie Vanier, Verico Groupe conseil hypothèque GCH (Ville St-Laurent); Mr. Eugène Zinay, Les Immeubles Eugene Zinay inc. (Westmount); Mr. Nicola Comito, Groupe Sutton Synergie de l’Est inc. (St-Léonard); Mr. Robert Boutin, Re/Max 1er Choix inc. (Ste-Foy); Mr. Stéphane Picard, La Capitale Champlain inc. (Longueuil); Mrs. Catherine Allegoet, Maison3D.com inc. (Gatineau); Mr. Gaston Légaré, Groupe Sutton Laurentides (St-Jérôme); Mr. Vincenzo Faustini, Les Immeubles Tempbridge inc. (Montréal); Mrs. Brigitte Henry, Re/Max D’Abord inc. (Sherbrooke); Mrs. Carole Drouin, Royal LePage Vallées de l’Outaouais (Gatineau); Mr. Gilles Marcil, Courtier indépendant (Repentigny); Mrs. Michèle Fournier, Royal LePage Inter Québec (St-Jean-Chrysostome); Mrs. Sophie Provencher, Groupe Sutton Harmonie inc. (Boucherville); Mr. Jacques Zagury, Cambridge Courtier immobilier agréé (Montréal); Mr. Pierre Philibert, Re/Max Signature P. P. (Boucherville); Mrs. Isabelle Canaccini, Groupe Sutton – Centre Ouest inc. (Montréal); Mrs. Véronique Werner, Services Immobiliers Werner inc. (Montréal); Mr. René Brouillette, Groupe Sutton-Action inc. (Brossard); Mr. Alain Hanafi, Re/Max Imagine inc. (Longueuil) Sponsors: Association des courtiers et agents immobiliers du Québec January 2010 | INFO ACAIQ 9 PROFESSIONAL INSPECTION CAPSULE Adding homeowners’ phone numbers to the National DNCL without their consent is against the law I Source: ACAIQ n September 2008 the Canadian Radiotelevision and Telecommunications Commission (CRTC) introduced a comprehensive framework governing unsolicited telecommunications, and aimed to make it as easy as possible for consumers to register their phone numbers without having to provide too much personal information (e.g. email addresses). Among other rules, the CRTC specified that only the owner of a telecommunication number, or a person authorized to act on the owner’s behalf, is authorized to register or de-register a number from the National Do Not Call List (DNCL). It would appear that some agents have seen this as an opportunity to thwart the competition by registering the phone numbers of homeowners whom they have solicited, hoping to secure exclusivity when the time comes to put these homeowners’ properties on the market. These numbers are being registered without the potential sellers’ knowledge, and therefore consent. The CRTC does not allow the registering of a number without the consumer’s consent. Any registration thus made is therefore invalid. The Commission will investigate any complaint of a number having been registered without authorization. Moreover, this practice constitutes an illegal act. Among other things, agents who resort to it are exposing themselves to disciplinary action as determined by the Rules of Professional Ethics under the Real Estate Brokerage Act. For more information, see article No. 9641 on the ACAIQ website (www.acaiq.com): Telephone solicitation: New rules are changing cold calling practices. You may also visit the Canadian Radio-television and Telecommunications Commission’s website at: www.crtc.gc.ca u ACAIQ employees aiding the community Stand out. Spend less. Just Source: ACAIQ $79/month! office expenses 100% Commission Dynamic Web portal with personalized site A CAIQ employees get involved in various causes to ease the plight of their fellow Quebecers in need. To this effect, the Association remitted a cheque for $2,080 to Le Phare, Enfants et Familles, an organization whose mission is to provide support to parents who wish to care themselves for a child who is heavily handicapped or suffering from a degenerative terminal disease, in order to give them a bit of a break and a chance to recharge. The money was collected through various activities organized by ACAIQ employees throughout 2009. u Timely support Strength of a group that values practitioners Join the LSI team in Montréal or… at the brand New office in Quebec City Visit www.soyezlibre.com member of COURTIER IMMOBILIER AGRÉÉ 10 January 2010 | INFO ACAIQ Contact Yvon Poirier at 450 676-0466 or Manouk Sayegh at 418 455-7737 Toll-free number 1-877-676-0466. (Confidentiality assured) Appearing on the photo is ACAIQ President and CEO Mr. Robert Nadeau, Mrs. Brigitte Savard, Agent, ACAIQ Legal Affairs, and Mrs. Lyse Lussier, Director of Le Phare, Enfants et Familles. Association des courtiers et agents immobiliers du Québec AGENDA MUST-ATTEND EVENTS February 23, 2010 Québec Regional Symposium of CAAMP February 23 Sheraton Laval Hotel, Laval www.caamp.org February 24, 2010 Colloque 2010 • L’agent immobilier : un rôle en transformation February 24 Collège de l’immobilier du Québec Campus du Collège, Île des Sœurs www.collegeimmobilier.com March 18, 2010 Annual convention of the Chambre immobilière des Laurentides March 18 le Chantecler Hotel, Sainte-Adèle www.chambreimmobilieredeslaurentides.ca March 19-28, 2010 National Home Show March 19 Place Bonaventure, Montréal www.salonnationalhabitation.com ACAIQ offices will be closed April 2 IN BRIEF ACAIQ is for you too! Continuing education New education activities for winter 2010! The ACAIQ Education Department has developed two new continuing education activities that you are sure to find very useful. The list of activities now includes The real estate agent’s duty to verify, inform and advise as well as The most common cases submitted to the Assistance Service. In addition, the Education Department has updated its activity entitled Info ACAIQ’s most frequently-asked questions. Please note that the schedule of ACAIQ continuing education activities that will be offered in Brossard and Laval for the winter 2010 session has now been posted on the Association’s website at www.acaiq.com. Did you know? The ACAIQ was there The ACAIQ uses different channels to promote its activities. Here are some recent events in which we were proud to be involved: Salon chalets et maisons de campagne de Québec and Salon de l’immobilier The ACAIQ had a booth at Salon Chalets et Maisons de campagne de Québec and Salon de l’immobilier, which took place at Centre des congrès de Québec from January 21 to 24, 2010. The Association promoted its public protection mission and the services it offers to the population. April 2, 2010 The ACAIQ will be there Good Friday statutory holiday The ACAIQ will also take part in a few events in the coming months. Québec Regional Symposium of CAAMP April 5, 2010 April Easter Monday statutory holiday 5 On February 23, Mr. Robert Nadeau, President and Chief Executive Officer of the ACAIQ, will give a conference on the new Real Estate Brokerage Act at the Québec Regional Symposium of CAAMP. The Association will also have a booth promoting its mission and the services it offers to real estate brokers and agents. Annual convention of the Chambre immobilière des Laurentides Reserve your advertising space now! For more information on: • • • • advertising policies rates reservation form deadlines to reserve space and send materials Contact Mrs. Stéphanie Fournier at 450 462-9800 or 1 800 440-7170, ext. 693, or at [email protected], or visit our website (www.acaiq.com) and click on the Info ACAIQ Newsletter tab in the left-hand column. The Association will take part in the annual convention of the Chambre immobilière des Laurentides at Le Chantecler Hotel in Sainte-Adèle on March 18. National Home Show The ACAIQ will also have a presence at the National Home Show, which will be held from March 19 to 28, 2010 at Place Bonaventure in Montréal. The Association will have a booth promoting its public protection and professional oversight mission where it will answer questions concerning the practice of real estate brokerage. Info ACAIQ Centre The Info ACAIQ Centre is listening! The Info ACAIQ Centre has once again had a great year in terms of number of calls received. The 42,644 requests for information received by the Info ACAIQ Centre’s agents prove that the service is useful, which is a source of great satisfaction for us. Whether you need an answer to a question or you would like to receive some information, we are always happy to be of service. (See also the article entitled The Info ACAIQ Centre at your service! on page 5). Do not hesitate to contact us by calling 450 462-9800, or send us an email at [email protected], making sure to include a number where an agent can contact you. Thank you for putting your trust in the Info ACAIQ Centre, and please keep calling! Assistance ACAIQ Efficient case processing At the ACAIQ Assistance Service, we promptly analyze each case submitted in order to assess its degree of urgency. to fill the Network is looking te ta Es al Re le ta ns. pi La Ca franchise operatio of t en id es Pr ce position of Vi ement operations market and manag te ta es al re of e Knowledg ywhere in Quebec for travelling ever e bl la ai av be t us M es, result oriented Leadership qualiti tability charismatic, adap Good social skills, resume to: Please E-mail your levendu.com postevp@lacapita . nts wil Successful applica In issues requiring rapid intervention, such as collaboration between agents, a topic on which the Service is often solicited, we try to intervene immediately to rectify the situation. Overall, the average processing time per case by ACAIQ Assistance is about 90 days. Certification Good news! The number of certificate renewals for the year 2010 is up by 1.7%. A total of 17,261 forms were received and processed by the Association during the renewal period, providing concrete evidence that the profession of real estate broker and agent is alive and well. The ACAIQ thanks everyone for sending in their documents during this period! l be contacted Association des courtiers et agents immobiliers du Québec January 2010 | INFO ACAIQ 11 REFLECT Results: nearly half the homes Expertise: agents with many years of Revenue: on average, RE/MAX agents earn more than $125,000 per year Work tools: only RE/MAX offers sold in Quebec—are represented by a RE/MAX agent* Market share: RE/MAX agents represent 19% of all realtors in Quebec and account for more than 40% of market share* Worldwide network: 70 countries, 6,796 offices and nearly 100,000 agents bringing together the right sellers and the right buyers accumulated experience, supported by a highperformance network of brokers. its clients Tranquilli-T, an exclusive transaction protection program Training: agents get advanced training via satellite through the RE/MAX college, university and continuing education network remax-quebec.com: an excellent reference on the Internet for real estate searches in Quebec Visibility: a considerable corporate advertising budget of more than $10 million a year, cumulating both corporate investments and through our brokers and agents, for maximum visibility Quality of service: according to Leger Marketing and Commerce magazine, RE/MAX ranks among the top 30 most admired companies in Quebec Generosity: more than $14 million donated to Operation Enfant Soleil in 20 years, with $1.26 million in 2009 *Montréal : 39 % - residential sales statistics - MLS Greater Montreal - cumulated from January 1st to june 30th, 2009. Metropolitan Quebec : 49.5 % - sales statistics of inter-agencies - cumulated from january 1st to june 30th, 2009. remax-quebec.com RMX-09-141_ACAIQ_9,8x15,8_Janvier_EN.indd 1 10-02-08 4:23 PM