customer service representative i

CUSTOMER SERVICE REPRESENTATIVE I
(SBPEA Represented)
$2,999 - $3,645 per month
CalPERS Retirement and Excellent Benefits—See reverse side of flyer for complete details
FILING DATE: WEDNESDAY, JULY 2nd AT 5:00 PM
Please note: A twelve-month probationary period will be served
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Serves as a counter representative or telephone
representative, accepting applications for service and
answering customer billing inquiries.
 Receives and maintains records of cash; computes and
records daily receipts.
 Prepares summaries of monies received and services
completed.
 Prepares monies received for cash outs.
 Interprets customer accounts and applies knowledge of
applicable District rules and guidelines to assist customers in
resolving account related problems.
 Analyzes customer credit history; recommends whether an
extension may be granted.
 Reviews customer applications with reference to deposits.
 Enters and verifies records and data from routine level source
documents for accuracy, completeness and compliance with
established standards and procedures.
 Sorts, codes, and files correspondence, forms, documents, and
other materials.
 Opens and processes mail.
 Types various letters and forms.
 Makes manual arithmetic calculations.
 Files account records and documents.
 Utilizes a computer and other office equipment to carry out
customer service functions.
 Provides a variety of information to customers and the
general public.
 May assist other office personnel in performing routine
related administrative support functions.
Qualifications
Any combination of experience and training that would likely provide the required knowledge, skills and abilities
necessary for this classification is qualifying. A typical way of obtaining the required qualifications would be:
EDUCATION: Possession of a high school diploma or equivalent.
EXPERIENCE: One (1) year of experience in cashiering, accounting and customer service related duties.
NECESSARY SPECIAL REQUIREMENT: Must possess, or have the ability to obtain, a valid California Driver’s
License.
Knowledge and Ability Requirements
Knowledge of:
Ability to:
 Basic English usage, spelling, grammar, and punctuation.
 Modern office practices, equipment, and procedures.
 Personal computer operation and related software
applications including basic Microsoft Office, e-mail, and
web-based communication tools.
 Make basic arithmetical calculations quickly and accurately.
 Enter and verify data.
 Apply District procedures without immediate supervision and
provide effective resolutions within established guidelines.
 Interpret customer accounts and explain District policies.
 Communicate clearly and concisely.
 Be tactful and courteous to the public.
 Follow written and oral instructions.
East Valley Water District was incorporated in 1954 under County Water District Laws. The
District’s mission is to provide our customers with a safe and reliable water supply that is
delivered at a fair and cost-effective price. We provide domestic water and sanitary sewer services
to the City of Highland and the eastern portions of the City of San Bernardino, with a service
population of approximately 95,000.
SBPEA Represented General/Benefits Overview
CalPERS Retirement: The District contracts with CalPERS to provide the 2.7% @ 55
retirement formula with an employee contribution of 2% of annual salary for current
members. Under the Public Employees’ Pension Reform Act (PEPRA), new members will be
provided the 2% @ 62 retirement formula with an employee contribution of 6.5% of
annual salary. The District does not participate in the Social Security program.
Health Benefits: The District contributes up to the following amount, per employee,
to a Flexible Benefit Plan:
· $755/month—Employees without health care dependents
· $1,100/month—Employees with health care dependents
Life Insurance: A term life insurance policy in the amount of $50,000 is provided.
Holidays: 13 paid holidays per year.
Vacation Leave: Annual vacation leave will be earned at 80 hours per year and will
increase after 3 years.
Sick Leave: 104 hours per year.
Employee Assistance Program (EAP): A comprehensive EAP is provided to help
employees and their family members find direction in solving problems.
Deferred Compensation Plan—457(b): A 457(b) plan administered by CalPERS is
available with a District match of $50/month.
Flexible Spending Account: Employees may contribute to a medical reimbursement
account and/or dependent care reimbursement account to pay for unreimbursed
medical and/or dependent care expenses with pre-tax dollars.
Governance: East Valley Water District is governed by a Board of Directors with a 5 member Board elected at
large. The District currently has 62 full-time employees working within the following departments: Administration,
Customer Service, Engineering, Field Operations, Finance/Accounting, Production, and Water Quality.