AGENDA Greenville-Spartanburg Airport Commission Regular

Transcription

____________________________________________________________
AGENDA
Greenville-Spartanburg Airport Commission Regular Meeting
Greenville-Spartanburg International Airport
Conference Room C at Administrative Offices
Monday, July 14, 2014 9:00 a.m.
* NOTE TO ALL PUBLIC ATTENDEES:
The public may speak on any item on the agenda. There are request cards located
outside the public seating area. These cards must be completed and presented to the
Recording Secretary prior to the item being heard. Your comments will be addressed
prior to the Airport Commission’s discussion and you will have 5 minutes to address the
Airport Commission. Thank you for your attention.
I.
CALL TO ORDER:
II.
CONSENT AGENDA:
A.
III.
IV.
V.
Approval of the Greenville-Spartanburg Airport Commission May 12, 2014
Regular Meeting Minutes (document).
PRESENTATIONS:
A.
2014 Landscape Beautification Award.
B.
GSP Airport District Concessions Program.
PRESIDENT/CEO REPORT:
A.
Aviation Industry Update.
B.
2014 ACI-NA Annual Conference in Atlanta, GA.
C.
Report on ACI-NA Jumpstart Conference.
INFORMATION SECTION:
(Staff presentations will not be made on these items. Staff will be available to address any
questions the Commission may have.)
A.
May 2014 - Traffic Report (document).
GREENVILLE-SPARTANBURG AIRPORT COMMISSION AGENDA
Monday, July 14, 2014
Page 2
B.
May 2014 - Monthly Financial Report (document).
C.
July 2014 - Development/Project Status Report (document).
D.
July 2014 – Communications Status Report (document).
E.
July 2014 – Properties and Development Report (document).
F.
June 2014 – OSHA Reportable Injury Report (document).
G.
Customer Satisfaction Survey (document).
H.
Industry Presentation(s)/Article(s) of Interest (document).
I.
Potential Items for the Next Regular Scheduled Commission Meeting:
•
•
•
Adoption of GSP Airport District Strategic Business Plan.
Presentation on Fire/Fire Safety/Disaster Planning.
Approval of 2015 GSP Airport Commission Meeting Dates.
VI.
COMMISSION MEMBER REPORTS:
VII.
EXECUTIVE SESSION:
The Airport Commission may hold an Executive Session for the purpose of
receiving legal advice on various matters.
VIII. ADJOURNMENT.
This agenda of the Greenville-Spartanburg Airport Commission is provided as a matter
of convenience to the public. It is not the official agenda. Although every effort is
made to provide complete and accurate information to this agenda, the Airport
Commission does not warrant or guarantee its accuracy or completeness for any
purpose. The agenda is subject to change before or at the Airport Commission
meeting.
2000 GSP Drive, Suite 1 ● Greer, SC 29651 ● Greenville: 864.877.7426 ● Spartanburg: 864.439.4476 ● Fax: 864.848.6225
www.gspairport.com
GREENVILLE-SPARTANBURG AIRPORT
COMMISSION MINUTES
May 12, 2014
The Greenville-Spartanburg Airport Commission met on May 12, 2014 at 9:00 a.m. in
the Greenville-Spartanburg Airport District Office Conference Room C located at 2000
GSP Drive, Suite 1, Greer, SC 29651.
MEMBERS PRESENT: Minor Shaw, Bill Barnet, Leland Burch, Doug Smith, and Valerie
Miller. Hank Ramella present via conference call.
STAFF AND LEGAL COUNSEL PRESENT: Dave Edwards-President/CEO, Kevin
Howell-Vice President/COO, Jack Murrin-Vice President Administration and Finance/CFO,
Rosylin Weston-Vice President Marketing and Public Relations, Scott Carr-Director of
Properties and Development, Larry Estridge-WCSR Firm, and Wanda JonesAdministrative Assistant.
GUEST PRESENT: Jim Fair-Greertoday.com, and Mike Darcangelo-AVCON.
CALL TO ORDER: Chair Minor Shaw called the meeting to order.
CONSENT AGENDA:
A. Approval of the Greenville-Spartanburg Airport Commission March 31,
2014 Regular Meeting Minutes.
B. Approval of the Strategic Business Plan Workshop April 2, 2014
Meeting Minutes.
C. Approval of the Greenville-Spartanburg Airport Commission Audit
Committee April 16, 2014 Meeting Minutes.
A motion was made, seconded, and unanimous vote received to approve the
Commission Regular Meeting Minutes, Strategic Business Plan Workshop, and the
Audit Committee Meeting Minutes. No corrections or additions were noted.
PRESENTATIONS: None.
OLD BUSINESS: None.
NEW BUSINESS:
A. Approval of the Greenville-Spartanburg Airport District FY 2014/2015
Budget.
Mr. Murrin presented the 2014/2015 Budget to the Commission which included a
brief history of the enplanements and passenger growth. Mr. Murrin stated that
enplanements are expected to be flat. Mr. Murrin showed a graph of historical
operating revenue expenses and stated Staff is projecting revenues to remain
flat with expenses going up slightly. As the Historical net operating income
relates to history, Mr. Murrin stated, we are in line with expectations even in the
midst of a major terminal renovation. Mr. Barnet asked what the assumption on
the underfunded pension liability is. Mr. Murrin stated we are currently funding
our retirement obligations with the amounts the State has set for us and those
assumptions are in place. No assumptions have been made with the
underfunded liability. It will be an accounting change and will not affect rates
and charges.
The basic O&M budget assumptions include: Passenger Enplanements to be
939,362, parking rates remain unchanged, provision for $46 million in capital
improvements, and no change in investment policy.
The District invests in T-Bills and Capital Bank with both yields near 0%. Mr.
Barnet asked if Staff regularly checks the rate with other financial institutions.
Mr. Murrin stated yes, within the investment policy guidelines.
The Cost per Enplanement (CPE) will drop to $6.32 from $6.45. Mr. Burch asked
how Staff is accomplishing the lower CPE. Mr. Edwards stated that some of the
airlines are reducing space which has helped to lower the CPE. The airlines will
have more efficient space from a square footage standpoint. Mr. Barnet asked if
it is management’s suggestion to drop the CPE at a time when we are spending
a lot of money on the terminal project. Mr. Edwards stated it is the goal to stay
as competitive as possible going forward. In 2009 the CPE was around $10.00
and every year but one Staff has driven that number down. Mr. Smith asked
how much money we will be spending from July 1, 2015 until the project is
finished in 2016. Mr. Edwards stated we will be spending approximately $20-$22
million. Mr. Ramella asked what is driving the IT budget cost down. Mr. Murrin
stated a tighter budget but we will be doing more with IT.
Mr. Barnet stated that the budget does not show that Staff is capturing land
rent. Mr. Edwards stated no projections are in the budget. The revenue stream
for land leases are in the revenue number. All revenue received whether
generated from airline or land rent all goes in the same place. Mr. Barnet asked
if the enplanement number is included. Mr. Edwards stated no, the enplanement
number is strictly based on expenses; therefore it is allocated expenses to airline
rates and charges. Mr. Edwards stated the methodology is a compensatory
method, airlines are billed for the space they use and there is no structure for
revenue sharing. Mr. Edwards stated Staff will provide the Commission cost and
revenues associated with land and land strategies as well as a P&L on Logistics
Park.
Mr. Smith asked if Staff is comfortable with the technology in the new terminal
building. Mr. Edwards stated we are not on the bleeding edge but we are trying
to be on the proven edge of technology. Staff wants to make sure the
infrastructure is in place and robust in order to accommodate any future
technology. Staff is also moving towards digital advertising which gives a lot
more revenue generating opportunity and is easier to maintain.
Ms. Miller stated a lot of emphasis is being placed on upgrading Sprint and
Verizon and asked how that affects AT&T. Mr. Edwards stated AT&T had an
upgrade approximately two (2) years ago and Sprint and Verizon are working
through an upgrade on their technology.
Ms. Miller asked when the UPS expense will hit. Mr. Edwards stated when
construction contracts are actually awarded; Staff continues to roll that money
each year. Portions could be spent this fiscal year but the full $1.5 million will
not. Mr. Carr is working closely with UPS to finalize the design concept.
Chair Shaw asked Mr. Howell to discuss the Facilities expansion being over
budget. Mr. Howell stated Staff is working with consultants to try to find ways to
minimize the cost. Chair Shaw asked if Staff cannot get the numbers down is
this something that can be put on hold. Mr. Howell stated the project could be
completed in phases but that something needs to be done since equipment has
to be stored outside in the elements and the building is twenty five (25) years
old. Mr. Edwards stated Staff’s commitment is to be within the budget approved
by the Commission.
Chair Shaw asked about the other non-operating expense in the 2014/2015
budget under FY 2015 actual. Mr. Murrin stated Staff made a $30 million dollar
write off of terminal facilities that are being demolished. When structures get
demolished that is on the books they have to be removed. That item should
have been noted.
Ms. Miller asked if the budget has been scrubbed. Mr. Edwards stated yes, Staff
worked hard on the budget.
Mr. Smith stated he would like to see the breakout of land development.
Mr. Murrin respectfully requested that the Airport Commission resolve to adopt
the Fiscal Year 2014/2015 Greenville-Spartanburg Airport District Budget. A
motion was made, seconded and unanimous vote received to adopt the Fiscal
Year 2014/2015 Budget.
PRESIDENT/CEO REPORT:
A. Aviation Industry Report:
Mr. Edwards stated that in the 1st Quarter of 2014 that the airlines had the
highest ever profit.
On a Federal level, the House did approve the Airport Improvement Program
appropriation, for the next Federal Fiscal year which will begin in October
2014, and it will be sent to the Senate for approval.
B. Air Service Working Group:
Mr. Edwards stated an Air Service Working Group has been established. The
Group consists of Chamber Representatives, Economic Development Leaders,
and Convention and Visitors Bureau Representatives from Spartanburg,
Greenville, Anderson, and Greer. The first two (2) meetings were beneficial
and helped to establish a baseline of where we have been, where we are
today, and begin to open the discussion of how we move forward. The next
meeting will be a discussion of how to reach the community, how to work
together in co-branding and marketing.
Mr. Edwards stated meetings with Upstate CEO’s will be held in order to get
more outreach and presence in the communities.
C. FAA Grant Funding for Apron Project:
Mr. Edwards stated the FAA will fund an additional $200,000 in discretionary
money for the Apron Project which will allow for the implementation of some
alternates on the project.
Mr. Edwards reminded the Commission to send feedback on the
Vision/Mission statements as we move into the next phase of the Strategic
Business Planning efforts.
Mr. Edwards stated Staff has met with the FAA regarding the generator issue.
The FAA National Policy is when there is adverse weather conditions that the
FAA Facilities come off primary power and go on to generator power. When
the generator does not fire they are obligated to shut down. The FAA will be
getting a new generator, and Staff is working with them to create a
connection for Staff to provide a portable generator in case this issue occurs
again in the future.
INFORMATION SECTION:
Chair Shaw asked if anyone has any comments or questions concerning the information
section. Mr. Edwards stated there was some good press concerning the 7% drop in
airfares comparing 4th Quarter 2013 over 4th Quarter 2012. The average airfares from
GSP were lower than competitive airports (Charlotte, Atlanta, and Charleston)
Mr. Barnet commented the Pelham Medical Center digital billboard on I-85 has huge
success and Staff may want to look at getting something out there that blares to people
for instance, the wait time at screening.
Mr. Edwards stated Staff has looked at the possibility of internal digital advertising on
airport property.
Mr. Ramella stated we should be telling the good stories like moving people
quickly…parking to airline gate in 10 minutes.
Mr. Edwards stated traffic is back up for March and we are on track for some growth in
2014. The national comparisons are running a couple of months behind. Mr. Edwards
will send to the Commission when available.
Mr. Edwards gave a quick update on the Terminal Project. Glass is being installed and
will be completely wrapped-up by the end of June. Flatwood Grill, Dunkin Donuts, and
Hudson News should be open mid-June. Some issues with tile reordering have occurred
in the baggage claim area but it is coming along. The North Wing is coming along with
temporary ticket counters being installed.
Mr. Edwards stated he will meet with Commissioners individually this summer but if
anyone has any questions please do not hesitate to give him a call.
COMMISSION MEMBER REPORTS: None.
ADJOURNMENT:
There being no further business, a motion was made, seconded, and adopted to go into
Executive Session to discuss contractual matters at 10:16 a.m. At approximately 11:20
a.m. public session resumed with a video of the WSPA destination segment shown. The
meeting was adjourned at 11:30 a.m.
_____________________________________________________________
MEMORANDUM
TO:
Members of the Airport Commission
FROM:
David Edwards, President and CEO
DATE:
July 14, 2014
_____________________________________________________________
ITEM DESCRIPTION – Presentation Item A
2014 Landscape Beautification Award
BACKGROUND
The Spartanburg Chamber provides an annual Landscape Beautification Award. Entities
throughout the County of Spartanburg compete for this award. During the award
presentation, Charles White (Spartanburg Chamber) stated that GSP is the "Gateway"
into Spartanburg County. He also said that GSP has consistently provided the visitors of
the Upstate with a beautiful looking facility for over 50 years. The Chamber presented
several pictures of the fountains, turf areas, and the landscaped median of Aviation
Drive. The judges who visited the site back in April 2014 stated that "overall the
landscaping is well designed and well maintained" and that "the staff has been able to
maintain the areas even with the ongoing construction and the harsh winter". GSP was
scored 98 out of a possible 100 points.
The GSP Facilities Department deserves great kudos for the on-going efforts and care in
the maintenance of the grounds at GSP.
www.gspairport.com
_____________________________________________________________
MEMORANDUM
TO:
FROM:
Scott C. Carr, A.A.E., Director – Properties and Development
DATE:
July 14, 2014
_____________________________________________________________
ITEM DESCRIPTION – Presentation Item B
Airport Food, Beverage, and Retail Concessions Update
BACKGROUND
An informational overview of the airport’s food, beverage, and retail concessions
program will be presented.
As part of the overall Wingspan project, the airport in the process of opening the first
phase of new restaurants and stores in baggage claim and on both concourses. This
includes the three new Hudson News and Gift locations, Dunkin Donuts, Flatwood Grill,
R.J. Rockers – Flight Room, and Thomas Creek Grill.
www.gspairport.com
MEMORANDUM
TO:
Members of Airport Commission
FROM:
David Edwards, President/CEO
DATE:
July 14, 2014
PRESIDENT/CEO’S REPORT:
A. Aviation Industry Update.
B. 2014 ACI-NA Annual Conference in Atlanta, GA.
C. Report on ACI-NA Jumpstart Conference.
www.gspairport.com
_____________________________________________________________
MEMORANDUM
TO:
FROM:
David Edwards, President/CEO
DATE:
July 14, 2014
_____________________________________________________________
ITEM DESCRIPTION – Information Section Item A
May 2014 - Traffic Report
SUMMARY
For May 2014 passenger traffic was up 4.1% over the same month in 2013. Cargo
traffic was down 5.0% for May 2014 over May 2013. The average load factor for all
airlines was 86.3% up from 76.1% in 2013—planes are running full.
Providing a look forward into the service levels for August 2014 is a schedule
comparison for the month vs the same month last year including flights and seats by
airline and non-stop market served. While there were minor adjustments to seat
capacity, the largest impact on flights and seats continues to be Southwest’s reduction
of service to Orlando, and Baltimore. In addition, the elimination of air service to
Cincinnati contributes to the reduced numbers. As such flight and seat capacity is down
7.9% and 6.4% respectively.
A comparison of the North America National Passenger Traffic Growth Averages for
2014 to GSP’s Passenger Traffic Growth is depicted below:
Attached is a copy of the detailed traffic report for May 2014.
www.gspairport.com
Monthly Traffic Report
May 2014
Category
May 2014
May 2013
86,299
85,312
83,165
81,623
171,611
Percentage
Change
*CYTD-2014
*CYTD-2013
3.8%
4.5%
367,158
360,719
356,381
352,860
164,788
4.1%
727,877
Percentage
Change
Percentage
Change
*MOV12-2014
*MOV12-2013
3.0%
2.2%
928,714
916,988
923,139
915,666
0.6%
0.1%
709,241
2.6%
1,845,702
1,838,805
0.4%
Passenger Traffic
Enplaned
Deplaned
Total
Cargo Traffic (Pounds)
Mail
Enplaned
Deplaned
0
0
0
0
#Num!
#Num!
0
0
0
2
#Num!
-100.0%
0
81
0
2
#Num!
3950.0%
Subtotal
0
0
#Num!
0
2
-100.0%
81
2
3950.0%
Express
Enplaned
Deplaned
1,409,564
962,428
4,271
3,551
32903.1%
27003.0%
1,420,810
973,848
21,587
16,724
6481.8%
5723.1%
1,447,346
999,457
57,734
44,346
2406.9%
2153.8%
Subtotal
Freight
Enplaned
Deplaned
2,371,992
7,822
30224.6%
2,394,658
38,311
6150.6%
2,446,803
102,080
2296.9%
1,603,770
1,316,961
3,247,288
2,316,361
-50.6%
-43.1%
12,515,279
10,481,848
13,295,411
10,864,794
-5.9%
-3.5%
32,147,935
24,927,797
30,852,771
27,348,642
4.2%
-8.9%
Subtotal
2,920,731
5,563,649
-47.5%
22,997,127
24,160,205
-4.8%
57,075,732
58,201,413
-1.9%
5,292,723
5,571,471
-5.0%
25,391,785
24,198,518
4.9%
59,522,616
58,303,495
2.1%
Total
*CYTD = Calendar Year to Date and *Mov12 = Moving Twelve Months.
Tuesday, July 08, 2014
Page 1 of 2
Monthly Traffic Report
May 2014
Category
May 2014
May 2013
Percentage
Change
*CYTD-2014
*CYTD-2013
Percentage
Change
*MOV12-2014
*MOV12-2013
Percentage
Change
Aircraft Operations
Airlines
Commuter
/Air Taxi
937
977
-4.1%
4,527
4,591
-1.4%
11,825
11,713
1.0%
2,022
2,222
-9.0%
9,234
10,381
-11.0%
23,775
25,892
-8.2%
Subtotal
2,959
3,199
-7.5%
13,761
14,972
-8.1%
35,600
37,605
-5.3%
General
Aviation
835
917
-8.9%
3,694
3,940
-6.2%
9,065
9,766
-7.2%
Military
89
75
18.7%
351
477
-26.4%
984
1,279
-23.1%
924
992
-6.9%
4,045
4,417
-8.4%
10,049
11,045
-9.0%
3,883
4,191
-7.3%
17,806
19,389
-8.2%
45,649
48,650
-6.2%
100LL
Jet A (GA)
4,421
56,263
3,529
80,421
25.3%
-30.0%
17,853
273,768
13,572
358,091
31.5%
-23.5%
35,858
725,787
32,196
847,158
11.4%
-14.3%
Subtotal
60,684
83,950
-27.7%
291,621
371,663
-21.5%
761,645
879,354
-13.4%
792,268
854,227
-7.3%
3,736,429
4,107,113
-9.0%
9,745,241
10,545,107
-7.6%
852,952
938,177
-9.1%
4,028,050
4,478,776
-10.1%
10,506,886
11,424,461
-8.0%
Subtotal
Total
Fuel Gallons
Jet A (A/L)
Total
*CYTD = Calendar Year to Date and *Mov12 = Moving Twelve Months.
Page 2 of 2
Scheduled Airline Enplanements, Seats, and
Load Factors
May 2014
Allegiant Air
Enplanements
Seats
Load Factor
Percentage
Change
May 2014
May 2013
Percentage
Change
6,642
7,236
91.8%
7,386
7,950
92.9%
-10.1%
-9.0%
-1.2%
27,943
32,161
86.9%
29,621
31,950
92.7%
-5.7%
0.7%
-6.3%
*CYTD-2014
*CYTD-2013
American Airlines
Enplanements
Seats
Load Factor
3,727
4,300
3,686
4,232
1.1%
1.6%
17,895
20,526
17,754
21,270
0.8%
-3.5%
86.7%
87.1%
-0.5%
87.2%
83.5%
4.4%
Delta Air Lines
Enplanements
Seats
Load Factor
29,538
32,924
89.7%
25,402
33,234
76.4%
16.3%
-0.9%
17.4%
127,185
148,426
85.7%
112,476
151,598
74.2%
13.1%
-2.1%
15.5%
Southwest Airlines
Enplanements
Seats
Load Factor
16,302
20,262
80.5%
18,513
28,359
65.3%
-11.9%
-28.6%
23.2%
63,806
97,714
65.3%
77,329
135,082
57.2%
-17.5%
-27.7%
14.1%
*CTYD = Calendar Year to Date and *Mov12 = Moving Twelve Months.
May 2014
May 2013
Percentage
Change
United Airlines
Enplanements
Seats
Load Factor
12,397
15,150
81.8%
13,235
16,800
78.8%
US Airways
Enplanements
Seats
Load Factor
17,610
20,058
87.8%
86,216
99,930
86.3%
Percentage
Change
*CYTD-2014
*CYTD-2013
-6.3%
-9.8%
3.9%
51,364
65,150
78.8%
52,922
73,727
71.8%
-2.9%
-11.6%
9.8%
14,632
18,370
79.7%
20.4%
9.2%
10.2%
78,179
92,190
84.8%
65,365
86,492
75.6%
19.6%
6.6%
12.2%
82,854
108,945
76.1%
4.1%
-8.3%
13.4%
366,372
456,167
80.3%
355,467
500,119
71.1%
3.1%
-8.8%
13.0%
Totals
Enplanements
Seats
Load Factor
*CTYD = Calendar Year to Date and *Mov12 = Moving Twelve Months.
Monthly Enplanements By Year
100000
90000
80000
Enplanements
70000
60000
50000
40000
30000
20000
10000
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
2012 ‐ 64070 ‐ 62598 ‐ 75776 ‐ 78458 ‐ 84680 ‐ 86724 ‐ 84621 ‐ 80989 ‐ 77117 ‐ 86120 ‐ 77517 ‐ 73670
2013 ‐ 62304 ‐ 60744 ‐ 75242 ‐ 74926 ‐ 83165 ‐ 83624 ‐ 83247 ‐ 78367 ‐ 77348 ‐ 84452 ‐ 75204 ‐ 79314
2014 ‐ 64379 ‐ 59687 ‐ 76603 ‐ 80190 ‐ 86299 ‐ (Blank) ‐ (Blank) ‐ (Blank) ‐ (Blank) ‐ (Blank) ‐ (Blank) ‐ (Blank)
Dec
Monthly Seats By Year
120000
100000
Seats
80000
60000
40000
20000
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2012 ‐ 106011 ‐ 97847 ‐ 105054 ‐ 104143 ‐ 110565 ‐ 106986 ‐ 109144 ‐ 111587 ‐ 105557 ‐ 113215 ‐ 106835 ‐ 101242
2013 ‐ 97356 ‐ 91291 ‐ 101741 ‐ 101609 ‐ 109279 ‐ 105334 ‐ 108837 ‐ 106408 ‐ 105415 ‐ 108690 ‐ 97388 ‐ 96755
Monthly Load Factors By Year
100.00%
90.00%
80.00%
Load Factor
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
2012 ‐ 60.44% ‐ 63.98% ‐ 72.13% ‐ 75.34% ‐ 76.59% ‐ 81.06% ‐ 77.53% ‐ 72.58% ‐ 73.06% ‐ 76.07% ‐ 72.56% ‐ 72.77%
2013 ‐ 64.00% ‐ 66.54% ‐ 73.95% ‐ 73.74% ‐ 76.10% ‐ 79.39% ‐ 76.49% ‐ 73.65% ‐ 73.37% ‐ 77.70% ‐ 77.22% ‐ 81.97%
2014 ‐ 72.53% ‐ 77.22% ‐ 81.07% ‐ 82.83% ‐ 86.23% ‐ (Blank) ‐ (Blank) ‐ (Blank) ‐ (Blank) ‐ (Blank) ‐ (Blank) ‐ (Blank)
Nov
Dec
Total Monthly Passengers By Year
200000
180000
160000
Total Passengers
140000
120000
100000
80000
60000
40000
20000
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2012 ‐ 127716 ‐ 123362 ‐ 150671 ‐ 157047 ‐ 167956 ‐ 171478 ‐ 167607 ‐ 162703 ‐ 153048 ‐ 171943 ‐ 157066 ‐ 145719
2013 ‐ 123387 ‐ 121715 ‐ 149641 ‐ 150386 ‐ 165062 ‐ 164882 ‐ 165495 ‐ 159159 ‐ 152741 ‐ 171176 ‐ 150764 ‐ 155564
Scheduled Airline Market Shares (Enplanements)
Report Period From May 2014 Through May 2014
20%
8%
4%
Allegiant Air
American Airlines
Delta Air Lines
14%
34%
Southwest Airlines
United Airlines
US Airways
19%
Airline Flight Completions
May 2014
Airline
Scheduled
Flights
Cancellations Due To
Field
Mechanical
Weather
Other
Total
Cancellations
Percentage of
Completed Flights
1
0
0
0
0
0
100.0%
45
0
0
0
0
0
100.0%
1
0
0
0
0
0
100.0%
85
0
0
0
0
0
100.0%
Ameristar Jet Charter
2
0
0
0
0
0
100.0%
Berry Aviation
2
0
0
0
0
0
100.0%
Cherry Air
2
0
0
0
0
0
100.0%
Academy Airlines
Allegiant Air
Alliance Air Charter
American Airlines
Airline
Scheduled
Flights
Field
Mechanical
Weather
Other
Total
Cancellations
Percentage of
Completed Flights
3
0
0
0
0
0
100.0%
384
0
0
0
0
0
100.0%
2
0
0
0
0
0
100.0%
Federal Express
42
0
0
0
0
0
100.0%
Kalitta Charters II
2
0
0
0
0
0
100.0%
Kolo Canyons Air Service
1
0
0
0
0
0
100.0%
Martinaire
1
0
0
0
0
0
100.0%
McNeely Charter Service
2
0
0
0
0
0
100.0%
Priority Air Charter
1
0
0
0
0
0
100.0%
Contract Air Cargo
Delta Air Lines
Elite Airways
Airline
Scheduled
Flights
Field
Mechanical
Weather
Other
Total
Cancellations
Percentage of
Completed Flights
Republic
2
0
0
0
0
0
100.0%
Republic Airlines
2
0
0
0
0
0
100.0%
Southwest Airlines
144
0
0
0
0
0
100.0%
United Airlines
306
0
0
0
20
20
93.5%
35
0
0
0
0
0
100.0%
400
0
2
5
0
7
98.5%
3
0
0
0
0
0
100.0%
1,468
0
2
5
20
27
98.2%
UPS
US Airways
USA Jet
Total
Schedule Weekly Summary Report for all nonstop Passenger (All) flights from GSP for travel August 2014 vs. August 2013
All flights, seats, and ASMs given are per week.
Mktg Al
AA
DL
DL
DL
G4
G4
G4
G4
UA
UA
UA
UA
UA
US
US
US
WN
WN
WN
WN
Travel Period
Orig Dest
GSP DFW
GSP
ATL
GSP DTW
GSP
LGA
GSP
FLL
GSP PGD
GSP
PIE
GSP
SFB
GSP
CLE
GSP EWR
GSP
IAD
GSP
IAH
GSP ORD
GSP
CLT
GSP DCA
GSP
PHL
GSP
BNA
GSP
BWI
GSP HOU
GSP MDW
Miles Ops/Week
862
21
153
53
508
23
610
12
620
3
550
2
482
3
426
3
450
0
594
14
383
25
838
12
577
19
76
53
396
17
514
18
266
0
425
7
845
7
562
13
TOTAL
305
Aug 2014
Seats
1,050
5,706
1,150
600
498
332
531
531
0
700
1,250
600
950
2,724
850
900
0
1,001
995
1,859
22,227
ASMs
Ops/Week
905,100
21
873,018
63
584,200
33
366,000
11
308,760
2
182,600
2
255,942
3
226,206
2
0
6
415,800
13
478,750
21
502,800
11
548,150
19
207,024
56
336,600
11
462,600
17
0
7
425,425
13
840,775
7
1,044,758
13
8,964,508
331
Aug 2013
Seats
1,050
5,844
1,650
550
332
332
498
332
300
650
1,050
550
950
2,605
550
850
1,001
1,823
977
1,859
23,753
ASMs
Ops/Week
905,100
0
894,132
(10)
838,200
(10)
335,500
1
205,840
1
182,600
0
240,036
0
141,432
1
135,000
(6)
386,100
1
402,150
4
460,900
1
548,150
0
197,980
(3)
217,800
6
436,900
1
266,266
(7)
774,775
(6)
825,565
0
1,044,758
0
9,439,184
(26)
Diff
Seats
ASMs
0
(138)
(500)
50
166
0
33
199
(300)
50
200
50
0
119
300
50
(1,001)
(822)
18
0
0
(21,114)
(254,000)
30,500
102,920
0
15,906
84,774
(135,000)
29,700
76,600
41,900
0
9,044
118,800
25,700
(266,266)
(349,350)
15,210
0
(1,526)
(474,676)
Percent Diff
Ops/Week
Seats
0.0%
0.0%
(15.9%)
(2.4%)
(30.3%)
(30.3%)
9.1%
9.1%
50.0%
50.0%
0.0%
0.0%
0.0%
6.6%
50.0%
59.9%
(100.0%) (100.0%)
7.7%
7.7%
19.0%
19.0%
9.1%
9.1%
0.0%
0.0%
(5.4%)
4.6%
54.5%
54.5%
5.9%
5.9%
(100.0%) (100.0%)
(46.2%)
(45.1%)
0.0%
1.8%
0.0%
0.0%
(7.9%)
(6.4%)
ASMs
0.0%
(2.4%)
(30.3%)
9.1%
50.0%
0.0%
6.6%
59.9%
(100.0%)
7.7%
19.0%
9.1%
0.0%
4.6%
54.5%
5.9%
(100.0%)
(45.1%)
1.8%
0.0%
(5.0%)
_____________________________________________________________
MEMORANDUM
TO:
FROM:
Jack G. Murrin, VP of Administration & Finance/CFO
DATE:
July 14, 2014
_____________________________________________________________
ITEM DESCRIPTION – Information Section Item B
May 2014 - Monthly Financial Report
SUMMARY
Operating Income was up by 2.67% when compared to the budget for Year-to-Date
May 2014. Operating Expenses were down by 9.64% over the budgeted amount for
the period. Net operating income was up 17.39% versus the budget through May
2014. For the period ending May 2014 which is 11 months of the fiscal year a total of
about $12.20 million has been returned to the bottom line in operating income.
Attached is a copy of the detailed financial report for May 2014.
Please recognize that this is a preliminary report and unaudited.
www.gspairport.com
May 31, 2014 FINANCIAL STATEMENT PACKAGE
GREENVILLE SPARTANBURG AIRPORT DISTRICT
STATEMENT OF NET POSITION
Current Month
Current FY
5/31/2014
Assets
Cash Accounts
Investments-Airport
Bond Trustee Assets
Accounts Receivable
Less: Reserve for Doubtful Accts
Net Accounts Receivable
Inventory
Prepaid Insurance
Notes Receivable-RAC District Funds
Property, Plant & Equipment (PP&E)
Less: Accumulated Depreciation
Net PP&E
TOTAL ASSETS
LESS: Liabilities
Accounts Payable
Revenue Bonds Payable
Benefit Liability
TOTAL LIABILITIES
LESS: Deferred Inflows of Resources
Deferred Revenues
TOTAL DEFERRED INFLOWS OF RESOURCES
NET POSITION
Invested in Capital Assets, net of Related Debt
Restricted:
A/P - Capital Projects - Restricted
Contract Facility Charge
Total Restricted:
Unrestricted
TOTAL NET POSITION
Interim Report: Prepared on a "Non-GAAP" Basis for Internal Use only
Current Month
Prior FY
5/31/2013
22,899,780.96
40,085,082.42
337,796.95
4,104,161.15
77,527,529.84
326,851.95
310,425.03
310,425.03
206,052.15
206,052.15
181,417.95
83,124.19
200,295.57
206,849.28
2,256,903.73
2,466,969.70
271,819,901.49
(113,294,407.78)
158,525,493.71
224,680,024.94
260,770,569.68
(130,805,290.35)
129,965,279.33
215,003,988.97
750,675.79
2,936,127.70
768,894.56
4,455,698.05
557,794.33
3,203,516.00
738,167.45
4,499,477.78
2,256,903.73
2,256,903.73
2,466,969.70
2,466,969.70
155,670,493.71
126,850,279.33
256,669.25
2,229,909.44
2,486,578.69
238,335.95
1,492,964.00
1,731,299.95
59,810,350.76
217,967,423.16
79,455,962.21
208,037,541.49
UNAUDITED
PROFIT and LOSS STATEMENT
-------------------------- FISCAL YEAR TO DATE ------------------------------May 31, 2014
May 31, 2014
Actual
INCOME
Landing Area:
Landing Fees
Aircraft Parking Fees
FBO Into-Plane & Fuel Flowage
Subtotal Landing Area
Budget
Actual - Budget
% Change
2,157,510.09
326,702.92
102,069.54
2,586,282.55
2,285,714.64
304,961.36
98,327.24
2,689,003.24
(128,204.55)
21,741.56
3,742.30
(102,720.69)
-5.61%
7.13%
3.81%
-3.82%
(a)
7,347,640.19
7,909,448.33
150,867.21
7,240,306.92
7,635,038.73
157,958.35
107,333.27
274,409.60
(7,091.14)
1.48%
3.59%
-4.49%
(b)
(c)
165,000.00
261,856.87
2,583,247.37
364,611.17
91.63
3,374,807.04
105,930.93
46,175.16
200,762.06
(30,982.47)
(91.63)
321,794.05
64.20%
17.63%
7.77%
-8.50%
-100.00%
9.54%
(d)
(e)
(f)
Subtotal Concessions
270,930.93
308,032.03
2,784,009.43
333,628.70
3,696,601.09
Expense Reimbursements
Other Income
Total Operating Income
929,879.51
807,620.60
23,428,339.48
1,037,666.96
684,043.47
22,818,824.71
(107,787.45)
123,577.13
609,514.77
-10.39%
18.07%
2.67%
(g)
(h)
6,094,415.08
208,212.40
516,254.55
638,042.44
380,288.26
1,413,479.44
36,479.48
253,793.76
527,445.57
1,160,388.44
11,228,799.42
6,501,412.61
369,359.87
534,063.86
790,840.60
380,288.26
1,505,936.96
50,925.38
280,138.54
640,366.54
1,373,186.98
12,426,519.60
(406,997.53)
(161,147.47)
(17,809.31)
(152,798.16)
(92,457.52)
(14,445.90)
(26,344.78)
(112,920.97)
(212,798.54)
(1,197,720.18)
-6.26%
-43.63%
-3.33%
-19.32%
0.00%
-6.14%
-28.37%
-9.40%
-17.63%
-15.50%
-9.64%
(i)
(j)
Space & Ground Rentals
Auto Parking
Commercial Ground Transportation
Concessions:
Advertising
Food & Beverage
Rental Car
Retail
Other
EXPENSES
Salary & Benefits
Professional Services
Promotional Activities
Administrative
Insurance
Contractual Services
Rentals & Leases
Repairs & Maintenance
Supplies & Equipment
Utilities
Total Operating Expenses
NET OPERATING INCOME
12,199,540.06
10,392,305.11
-
1,807,234.95
(k)
(l)
(m)
(n)
17.39%
-
UNAUDITED
REVENUES AND EXPENSES TREND GRAPHS
$2.5
CY Historical Operating Revenues
(by Month by Year)
2009
Millions
$2.0
2010
2011
2012
$1.5
2013
2014
$1.0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
$3.0
$2.5
CY Historical Operating Expenses
(by Month by Year)
2009
Millions
$2.0
2010
2011
$1.5
2012
$1.0
2013
2014
$0.5
$0.0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
UNAUDITED
YTD ACTUAL VS YTD BUDGET FOOTNOTES
May 31, 2014
(a)
Landing Fees
UNDER BUDGET
$128,204.55
- Actual landed weights are lower than budgeted landed weights
(b)
Space & Ground Rentals
OVER BUDGET
$107,333.27
- SC Port Authority income of 132K not budgeted in current year
- United is under budget on their per-turns
- National Weather rental of 30K not budgeted
(c)
Auto Parking
OVER BUDGET
$274,409.60
- Conservative budgeting
(d)
Advertising
OVER BUDGET
$105,930.93
(e)
Food & Beverage
OVER BUDGET
$46,175.16
(f)
Rental Car
OVER BUDGET
$200,762.06
(g)
Expense Reimbursements
UNDER BUDGET
$107,787.45
- Fedex year end recalc
(h)
Other Income
OVER BUDGET
$123,577.13
-
(i)
Salary & Benefits
UNDER BUDGET
$406,997.53
- Accrued one entire payroll plus one day booked back to June 2013
- Retirement expense under budget-June 2013 expenses paid in July but
booked back to June 2013
- Vacant position(s) budgeted for, but not yet hired.
(j)
Professional Services
UNDER BUDGET
$161,147.47
(k)
Administrative
UNDER BUDGET
$152,798.16
- Travel/Training 121K under budget YTD
- Corporate Function 14K under budget YTD
- Dues & Subscriptions 17K under budget YTD
(l)
Contractual Services
UNDER BUDGET
$92,457.52
Supplies & Equipment
UNDER BUDGET
$112,920.97
(m)
Sale of surplus equipment 17K not budgeted YTD
AvSrvc warehousing income 39K under budget YTD
ID Cards/Fingerprinting 33K over budget YTD
Parking Tickets/Seized Funds 23K over budget YTD
Lease Income (Centerpoint) 70K over budget YTD
Charter equipment rental 19K over budget YTD
- Parking Mgmt Agreement Expenses 73K under budget YTD due largely to
timing differences.
- Janitorial Services 24K under budget YTD
- Nursery & Landscaping 14K under budget YTD
- Snow Removal 16K over budget YTD
- Timing: June 2013 expenses that were paid in July were booked back to June;
this will correct itself only at year end when accruals are booked back to June
UNAUDITED
YTD ACTUAL VS YTD BUDGET FOOTNOTES
May 31, 2014
(n)
Note:
Utilities
UNDER BUDGET
$212,798.54
- Electric 261K under budget YTD
Please recognize that this is a preliminary report, unaudited, and only represents
eleven months of activity, resulting in variances which can be quite volatile.
UNAUDITED
Greenville-Spartanburg Airport District
May 31, 2014
US Treasury
UST T-Bill 4-wk
FRNs
Issue
Date
Maturity
Date
Interest
Rate
Cost Basis or
BOY FMV
5/15/2014
5/22/2014
5/22/2014
5/29/2014
6/12/2014
6/19/2014
6/19/2014
6/26/2014
0.025%
0.030%
0.030%
0.041%
4,999,902.80
4,999,883.35
4,999,883.35
4,999,844.45
5,000,000.00
5,000,000.00
5,000,000.00
5,000,000.00
4,999,950.00
4,999,894.44
4,999,894.44
4,999,855.56
1/31/2014
1/31/2016
0.045%
5,000,000.00
5,000,000.00
4,994,154.17
(5,845.83)
24,999,513.95
25,000,000.00
$ 24,993,748.61
(5,765.34)
Subtotal-UST
SC Local Gov Inv Pool:
Add: Life-to-date Interest
Issue
Date
Capital Bank ICS:
$
Issue
Date
9/20/2011
10/18/2011
Add: Base Capital Bank non-interest bearing account
Add: YTD Interest
Less: Fees
Subtotal-UST
Cost
Basis
9/16/2011
11/17/2011
9/26/2013
4/11/2014
4/11/2014
Subtotal-UST
Par
Yield
2,000,000.00
10,000,000.00
(6,000,000.00)
(6,000,000.00)
(63,659.16)
63,659.16
-
Cost
Basis
FMV
Adj
47.20
11.09
11.09
11.11
Cumulative
Balance
2,000,000.00
12,000,000.00
6,000,000.00
-
0.1359%
Yield
2,990,000.00
12,010,000.00
10,000.00
81,378.81
(45.00)
EOM
FMV
Cumulative
Balance
2,990,000.00
15,000,000.00
0.1500%
$ 15,091,333.81
$ 40,085,082.42 Total
US Treasury Investm ent Types
T-Bill
T-Note
T-Bond
Fed Ag
Negotiable Debt Obligation
Yes
Yes
Yes
Yes
Backed by Gov Full Faith/Credit
Yes
Yes
Yes
No
Maturity
< 1 yr
1-7 yrs
7+ yrs
1-5 yrs
Coupon-Bearing
No
Yes
Yes
Yes
Interest is paid
at Maturity
Semi-Ann
Semi-Ann
Semi-Ann
State & Local Tax Exemption
Yes
Yes
Yes
Only FHLB (*)
(*) Note: Since GSP is a political subdivision of SC, w e are tax-exempt from all taxes, including state and local.
Weighted blended
yield =
0.0957%
UNAUDITED
Terminal Improvement Project
through:
Skanska
Jacobs
RS&H
TPM
Tidewater Lumber
Baker (aka LPA)
Parsons Brincke
RJ Design
Michael M. Simpson
At&t
A3 Communications
CDW Government
G2 Secure Staff
Project Link
Other
Total
Cumulative $ Spent
% of Budget spent
Construction
Professional
Owners Reserve
Total
Cumulative $ Spent
5/31/2014
Budgeted
cash basis
cash basis
cash basis
FYE
6/30/2012
YTD FYE
6/30/2013
$
9,570,188
$
885,315
$
2,650,023
$
29,212
$
30,434
$
1,367,784
$
50,000
$
65,350
$
49,696
YTD FYE
6/30/2014
$ 32,066,647
$
865,945
$
$
961,516
2,916,235
$
$
$ 123,762,496
$
-
$
$
$
400 $
3,878,151 $
3,878,151 $
3.13%
$
$
$
$
3,877,751
400
3,878,151
3,878,151
$
0
$
$
YTD FYE
6/30/2015
YTD FYE
6/30/2016
1,749
2,362,383
$
220,050
$
9,957
$
205,594
$
170,341
1,911 $
61,879
8,508 $
72,167
$
40,860
78,279 $
85,681
14,786,700 $ 36,163,255 $
$
18,664,851 $ 54,828,105 $ 54,828,105 $ 54,828,105
15.08%
44.30%
44.30%
44.30%
$
9,635,538
$
5,002,818
$
148,343
$ 14,786,700
$ 18,664,850
$ 32,069,684
$
3,239,856
$
853,714
$ 36,163,254
$ 54,828,105
$
$ 54,828,105
$
$ 54,828,105
$
$
$
$
0
0
-
Total
$ 41,636,835
$
2,712,776
$
5,566,258
$
29,212
$
32,183
$
3,730,168
$
50,000
$
285,400
$
59,653
$
205,594
$
170,341
$
63,790
$
80,675
$
40,860
$
164,360
$ 54,828,104
44.30%
$ 41,705,222
$ 12,120,425
$
1,002,457
$ 54,828,105
-
$
(0)
TIP Public Relations Expenses
through:
Crawford Strategies
Launch Something
Total
Cumulative $ Spent
% of Budget spent
5/31/2014
Budgeted
$
261,000
$
279,730
$
540,730
FYE
FYE
FYE
FYE
FYE
6/30/2012
6/30/2013
6/30/2014
6/30/2015
6/30/2016
10,900
64,693
60,762
25,870
90,133
20,185
36,770
154,826
80,947
$
36,770 $
191,596 $
272,543 $
272,543 $
272,543
6.80%
35.43%
50.40%
50.40%
50.40%
Total
136,355
136,188
272,543
50.40%
RAC CFC Obligations
through:
Skanska
RS&H
Other
Total
Cumulative $ Spent
% of Budget spent
5/31/2014
Budgeted
$
3,495,000
FYE
6/30/2012
189,553
218,800
$
FYE
FYE
FYE
FYE
6/30/2013
6/30/2014
6/30/2015
6/30/2016
3,055,535
41,816
5,300
56,558
408,353
3,153,909
5,300
408,353 $
3,562,262 $
3,567,562 $
3,567,562 $
3,567,562
11.68%
101.92%
102.08%
102.08%
102.08%
Total
3,245,088
265,916
56,558
3,567,562
102.08%
UNAUDITED
Other Operating and Maintenance Reserve Funds
Emergency Repair/Replacement/Operations Fund
FY $ Amount
Authorized
$
750,000
Business Development Obligations/Incentives $
600,000
Date
7/23/2013
7/23/2013
7/23/2013
7/23/2013
8/7/2013
1/31/2014
3/4/2014
3/4/2014
3/4/2014
3/4/2014
3/19/2014
$ Amount
Used YTD
$
795
$
1,129
$
105
$
4,100
$
2,782
$
4,975
$
3,245
$
3,393
$
4,665
$
3,650
$
7,175
$
36,013
$ 713,987
4/17/2014 $
$
$
Trane Comfort Solutions-Screening Mechnical room replaced moter due to power failure
Trane Comfort Solutions-N. Baggage Make up replaced moter due to power failure
CC Dickson Co-Facilities AC repairs
Tankersley Brothers-Sewer line clogged E. side PGA
Crimson Electric-Power outage
Timbertech, Inc.-Remove Magnolia trees in Courtyard
Strange Brothers Grading-Snow Removal
Wood Construction-Rental of Skid Loader and Backhoe
Cryotech Deicing Technology-Snow Removal
Remaining Reserve
81,221 Erwin Penland LLC-Southwest Co-Op advertising campaign
81,221
518,779 Remaining Reserve
UNAUDITED
_____________________________________________________________
MEMORANDUM
TO:
FROM:
Kevin Howell, Vice President / COO
DATE:
July 14, 2014
____________________________________________________________
ITEM DESCRIPTION – Information Section Item C
July 2014 – Development/Project Status Report
SUMMARY
Terminal Improvement Program (TIP):
Status – Construction is currently underway on the Enabling Package, Bag Claim /
South Bridge Package and Pre-Core Package. Contract negotiations have been finalized
with Skanska-Moss for the Core Phase.
Project Budget – $125,000,000.00
Estimated Completion Date – Spring 2016
Enabling:
Enabling Phase work continues to progress towards final completion. The final sections
of the exterior curtainwall are being installed and the exterior curbside canopies and the
crossover canopies to both garages are being constructed. Concessions upfit by Hudson
and MSE for the concourse and baggage claim locations continue to progress.
Completion of the Enabling Phase is expected to occur in July.
Bag Claim / South Bridge:
Bag Claim / South Bridge Phase work is progressing towards an August completion.
Portions of the baggage claim area have been partially accepted, including: baggage
carrousels, Ground Transportation Office and the Baggage Service Offices. The interior
front knee wall is being finished. Elevator and escalator installation on the South Bridge
is also underway. Exterior work continues along the curbside including glass and canopy
installation and completion of the new entrance/exit vestibules.
www.gspairport.com
Greenville-Spartanburg Airport Commission
Information Section Item C
July 2014 – Project Status/Update
Page 2
The Skanska-Moss team (SKM) is concurrently working on the Pre-Core Package which
includes mechanical, electrical and plumbing infrastructure items that are necessary to
begin the Core. Pre-Core work including new electrical service to the concourses and
tie-in of the chiller and boiler systems are underway.
Contract negotiations for the Core Phase have been finalized and a Notice to Proceed
(NTP) will be issued to Skanska-Moss for the Core upon completion of the current
phases of work.
South Cargo Modernization Project:
Status –Design (Phase 1)
Estimated Completion Date – to be determined
The South Cargo Modernization Project is a budgeted capital improvement project and
includes general improvements to the South Cargo Building. A change to the overall
scope of this project was approved by the Commission at the January 2013 Commission
meeting. This change involves constructing a new tenant occupied cargo building on
the North Cargo Apron adjacent to FedEx. The North Cargo Apron building will be
referred to as Phase 1 of the overall Cargo Modernization Project.
Staff has finalized a fee and scope agreement with AVCON, one of our on-call
consulting teams, for the design of the North Cargo Apron Building. AVCON is
supported by local architect firm McMillan, Pazdan, Smith (MPS) on this project. Staff is
waiting on input from UPS for this project to start. The project schedule will be revised
after finalizing discussions with UPS.
Staff is working on scope and fee negotiations with AVCON and MPS for a task order to
start design work on the South Cargo Building Project. The final scope of work is being
adapted to the available budget and the necessary renovations to accommodate tenant
operations in the South Cargo Building.
Facilities Building Expansion Project:
Status – Schematic Design
www.gspairport.com
Information Section Item C
July 2014 – Project Status/Update
Page 3
The Facilities Department Building Expansion Project is a budgeted capital improvement
project and includes construction of an additional building for equipment storage and an
addition of an administration building for the Facilities Department.
This project is led by WK Dickson, one of the District’s on-call consulting teams. WK
Dickson is supported by several local firms, including DP3 for architecture and Seamon
Whiteside - Civil, Burdette - Electrical, Peritus – Mechanical and MMSA - Structural.
General Contractors were pre-qualified and bids were received on March 27, 2014. All
bids received exceeded the budget and construction estimates for this project. Staff
worked with WK Dickson, DP3 and the lowest responsive bidder on potential VE (value
engineering) options in an attempt to lower the construction costs; unfortunately those
VE discussions were unable to meet the remaining available budget. The project team is
now working on a reducing the project scope of work and repackaging the project
documents for another bid. The second bid opening is scheduled for early August.
Apron Rehabilitation Project:
Status – Bidding Underway
Project Budget – $2,000,000.00 (Year 1)
The Apron Rehabilitation Project is a budgeted capital improvement project that
includes the Year 1 recommended items outlined in the 2012 LPA Apron Pavement
Study. Year 1 / priority items included rehabilitation of the Terminal Apron trench drain
and the General Aviation Apron taxilane near Stevens.
Engineering for the Apron Rehabilitation Project is led by AVCON. Construction
documents were completed for this project and bids were received on April 17. The
lowest responsive bidder was Hi-Way Paving from Hilliard, Ohio.
The AIP grant paperwork was received on June 4, 2014. A pre-construction meeting
has been held with the contractor and engineering team and the Notice-to-Proceed
(NTP) is being finalized. After an initial 30-day preparation period, the contractor is
expected to mobilize on site in mid-July. This is a 180 day construction project and
completion is expected in December 2014.
www.gspairport.com
_____________________________________________________________
MEMORANDUM
TO:
FROM:
Rosylin Weston, Vice President - Communications
DATE:
July 14, 2014
_____________________________________________________________
ITEM DESCRIPTION – Information Section Item D
July 2014 – Communications Report
Highlights:
We’ve received positive feedback about the new WINGSPAN campaign that teases the
opening of the new concessions in baggage claim and both Thomas Creek Grill and RJ
Rockers located on the concourses. The campaign is being featured on billboards, in
print and in the radio markets of Greenville, Asheville and Columbia. The We’re Rolling
Out Something Sweet campaign has generated calls, tweets and emails from residents
curious about what we’re rolling out.
News Stories Broadcast, Print and Online:
•
•
•
Upstate Business Journal - “ GSP Renovations Head for Completion”
WYFF-TV – “ GSP Renovations Starting To Take Shape” ( This story ran in multiple news
cycles)
WHNS Fox Carolina –“WINGSPAN Baggage Claim Renovations Nearing Completion” (Live
Coverage)
Website Statistics: WINGSPAN BLOG 6/01/14-6/30/14
•
•
619 Visitors – 59% were new visitors
1,031 pages were viewed by visitors to the blog. The largest spike came as a result of
the post about the installation of the glass facade
www.gspairport.com
Information Section Item D
July 2014 Communications Report
Page 2
Elevatingtheupstate.com 6/01/14 - 6/30/14
•
•
•
•
73% New Visitors
Average Visit Duration – 03:07 Minutes
Mobile Site – 75% New Visitors
Average Visit Duration on Mobile site – 01:42 minutes
GSPAirport.com 6/01/14 – 6/30/14
•
•
•
68,211 Visits-59% were new visitors
Average Page View per Visit 4.15 Pages
Average Duration on-site 02:18 minutes
Facebook Update: 6/01/14 - 6/30/14
•
•
•
538,950 People viewed content associated with the GSP Page
41 New likes
25,779 People engaged with our page this includes clicking on a story
Terminal Advertising Program Updates:
Contract Renewals:
Mustang Engineering at $800 per month for 1 year
Chop House 47 at $300.00 per month for 1 year
California Dreaming at $300 per month for 1 year
Proposals Outstanding:
Coal Fired Grill
Legendary Communities
Greenfield Industries
Gibbs Cancer Center
B-Unique Barber Academy
Newly Installed Advertisers:
Hotel Domestique
Crowns Now
Customer Service Complaints – Summary
• Too many cars parked curbside in front of the terminal waiting so there was no place for
customer to actively load and unload
(8)
• Customer had flat tire in economy parking – Parking attendant was not helpful to
customer trying to locate the nearest tow truck service
(1)
• North Carolina handicapped passenger said she was being discriminated against because
she had to pay for parking
(1)
www.gspairport.com
_____________________________________________________________
MEMORANDUM
TO:
FROM:
Scott C. Carr, A.A.E., Director – Properties and Development
DATE:
July 14, 2014
_____________________________________________________________
ITEM DESCRIPTION – Information Section Item E
July 2014 – Properties and Development Report
SUMMARY
Cargo Modernization Project – Phase #1:
Status – The Airport District has provided UPS with a conceptual facility design to
review. Discussions are continuing with UPS to finalize a preliminary design of the
facility.
Project Budget – $1,500,000
Estimated Completion Date – To Be Determined
Project consists of relocating UPS from the south cargo building and ramp to the north
cargo ramp and constructing new facilities. The new leasehold area will be sized to
handle up to two Boeing 767-300 aircraft simultaneously, loading and unloading of up
to eight 53 foot tractor trailer trucks, and new administrative office and support space.
FedEx – Package Throughput Capacity Enhancement Project:
Status – The facility improvements are substantially complete and the majority of the
punch list items were successfully completed. FedEx relocated their 28 delivery trucks
from the former off-airport sort facility to the airport location and successfully began
operations on Monday, June 2, 2014.
Project Budget – All costs were covered by FedEx.
Completion Date – June 2014
www.gspairport.com
Information Section - Item E
July 14, 2014 – Properties and Development Report
Page 2
Project increased FedEx’s local package sort capacity and enabled them to utilize the
interior of their existing facility for simultaneous loading of up to 28 delivery trucks.
Sprint Wireless – Cell Phone Antenna Equipment Upgrade & Capacity
Enhancement Project:
Status – New cabling and telecommunication equipment is in place. Waiting for new
fiber optics line easement agreement to be finalized so that installation can begin.
Project Budget – All costs are being covered by Sprint Wireless.
Sprint Wireless is in the process of upgrading the existing antenna equipment located
on top of Parking Garage A. The project also includes an increase in network capacity
to handle increased call volume in the area and reduce the number of dropped and
failed calls.
The project requires that a new fiber optics line be installed by Spirit Telecom. This
new line will begin at the intersection of State Route 14 and GSP Drive and run along
GSP Drive up to Parking Garage A.
Verizon Wireless – Distributed Antenna System Equipment Replacement &
Capacity Enhancement Project:
Status – Installation work was rescheduled and is now slated for August 2014.
Project Budget – All costs are being covered by Verizon Wireless.
Verizon Wireless has designed plans to upgrade their existing antenna equipment and
significantly increase the number of antennas located throughout both parking garages
and the entire terminal building. In addition, the project also includes an increase in
network capacity to handle increased call volume at the airport and reduce the number
of dropped and failed calls.
Terminal Improvement Project (TIP) – Airline Baggage Service Offices (BSO)
& Ground Transportation Facility Project:
www.gspairport.com
Information Section - Item E
July 14, 2014 – Properties and Development Report
Page 3
Status – Currently, working on final tenant fit out of the new lease space including
approval of tenant branding, signage, and other minor space modifications.
Project Budget – All facility costs are included in the overall $125,000,000 TIP and
other tenant fit out related costs are being covered by the tenants.
Estimated Completion Date – July 2014
As part of the overall TIP, new BSO and ground transportation facilities were
constructed in baggage claim. Delta, Southwest, and US Airways moved into the new
Baggage Service Offices and Atchison Transportation into a new Ground Transportation
facility on December 17, 2013. G2 Secure Staff relocated to their new office on April
21, 2014. United Airlines is the last move and is scheduled to move into their new BSO
in July 2014.
Terminal Improvement Project (TIP) – Food, Beverage, & Retail Concessions:
Status – Construction of both Hudson News concourse locations are substantially
complete. Construction of the R.J. Rockers – Flight Room and Thomas Creek Grill
restaurants are also substantially complete. In addition, the landside Hudson News
store, Dunkin Donuts, and Flatwood Grill are approximately 90% complete.
Project Budget – All facility costs are included in the overall $125,000,000 TIP and all
tenant fit out costs are being covered by Hudson News Group & MSE Branded Foods.
Estimated Completion Date – July 2014
Food & Beverage Concessions: Project consists of constructing Thomas Creek Grill on
Concourse A, R.J. Rockers – Flight Room on Concourse B, and a Dunkin Donuts and
Flatwood Grill in Baggage Claim.
Retail Concessions:
Project consists of constructing a Hudson News store on
Concourse A, Concourse B, and in Baggage Claim.
www.gspairport.com
_____________________________________________________________
MEMORANDUM
TO:
FROM:
Marsha Madore, Human Resources Manager
DATE:
July 14, 2014
_____________________________________________________________
ITEM DESCRIPTION – Information Section Item F
June 2014 – OSHA Reportable Injury Report
SUMMARY
Monthly Report – 1 injury to report:
6/3/2014
Nathan Steigel (Police Department, Police Sergeant) Safe rolled onto his
foot from a moving dolly. Fractured the right big toe. Lost time = 2 shifts.
Calendar Year-to-Date –injuries to report:
May, 2014 No injuries to report
4/25/2014 Steve Dunn (Facilities Department, Facilities Technician III – Electrical)
Crush injury resulting in a fracture of the 4th finger. – Returned to work 6/16/14.
2/20/2014 Butch Mann (Facilities Department, Facilities Technician IV-HVAC) stepped
off a ladder wrong and sustained a knee injury – returned to work 4/10/14.
2/24/2014 Jonathan Vanderford (Facilities Department, Grounds Technician I) rolled
his foot on the curb – severely sprained ankle – returned to work 3/27/14.
2 Year Historical Annual OSHA Report Submissions:
Calendar
Year
2013
2012
Annual
Average #
Employees
121
111
Total Hours
Worked by
all
Employees
140,106
138,439
# OSHA
Reportable
Work
Related
Injuries
5
4
# OSHA
Reportable
Work
Related
Illnesses
0
1
# Days
away from
Work
3
13
www.gspairport.com
CUSTOMER SATISFACTION TRACKING RESEARCH
2nd QUARTER 2014
June 20, 2014
Prepared for:
Rosylin Weston
Director of Public Relations
2000 GSP Drive, Suite 1
Greer, SC 29651
864-848-6256
[email protected]
Prepared by:
Research Inc.
4920 Atlanta Highway
Suite 333
Alpharetta, GA 30004
770-619-9837
[email protected]
TABLE OF CONTENTS
INTRODUCTION
..................................................................................................... 1
METHODOLOGY
..................................................................................................... 2
SATISFACTION
..................................................................................................... 4
SUGGESTED IMPROVEMENTS .................................................................................. 17
RESPONDENT PROFILE ............................................................................................. 32
QUESTIONNAIRE
................................................................................................... 34
INTRODUCTION
Greenville Spartanburg (GSP) International Airport desires to deliver top-notch service to
Upstate travelers. Towards this end, GSP would like to …
•
Measure satisfaction with the services offered at the airport.
•
Identify ways the airport can be improved to better serve traveler needs.
•
Track changes over time.
This document presents the findings from a quantitative intercept study conducted quarterly
among airline passengers and consumers who visit GSP International Airport to drop off or
greet airline passengers.
1
METHODOLOGY
WHO
Airline passengers and consumers visiting the airport to
meet or drop off airline passengers.
WHAT
One-on-one intercepts.
WHEN
Intercept interviews were conducted on one day of each
month on an alternating schedule, comprising two
weekdays and one weekend day each quarter. See
below.
2014
Q1
January
February
March
April
May
June
July
August
September
October
November
December
Q2
Q3
Q4
Saturday
Sunday
Monday
Sunday
Monday
Tuesday
Wednesday
Thursday
Saturday
Sunday
Monday
Tuesday
100 INTERVIEWS
Passengers
7 am to 10 am
10:01 am to 1 pm
1:01 pm to 4 pm
4:01 pm to 7 pm
7:01 pm to 10:00 pm
Greeters
18
18
18
18
18
5
5
WHERE
GSP International Airport.
HOW
Research Inc. was responsible for research design, report
preparation and report presentation. Representatives from
GSP had the opportunity to approve questionnaire design
and methodology at all stages of the research.
Data was verified, coded and tabulated. Findings were
analyzed by senior analysts at Research, Inc.
2
SATISFACTION
3
OVERALL SATISFACTION 1
Airport travelers and meeters/greeters were asked to rate their overall satisfaction with GSP
International Airport by using a “1” to “7” scale, with “7” indicating they are very satisfied and “1”
meaning they are not satisfied at all.
Findings reveal that most (82%) airport patrons are very satisfied (a “6” or “7” rating) with GSP
International Airport in 2013. 16% are somewhat satisfied (a “4” or “5” rating). Only 2% is
dissatisfied.
VERY SATISFIED
("6" OR "7")
82%
SOMEWHAT
SATISFIED
("4" OR 5")
16%
NOT AT ALL SATISFIED
("1", "2", OR "3")
2%
YEAR-TO-DATE 2014
Satisfaction with GSP Airport decreased from 1st quarter to 2nd quarter 2014.
QUARTER
st
VERY SATISFIED (“6,” OR “7”)
2006
(1200)
%
2007
(1200)
%
2008
(1200)
%
2009
(1200)
%
2010
(1200)
%
2011
(1200)
%
2012
(1200)
%
2013
(1200)
%
YTD
2014
(600)
%
1
QTR
2014
(300)
%
nd
2
QTR
2014
(300)
%
87
90
88
89
88
91
93
90
82
83
81
“7” RATING
57
49
58
63
65
65
68
61
52
50
55
“6” RATING
31
41
30
26
23
26
25
30
30
33
26
12
9
11
10
11
8
6
9
16
14
18
“5” RATING
10
9
9
8
9
7
5
7
11
9
13
“4” RATING
2
1
2
2
2
1
1
2
5
5
4
1
1
1
1
1
1
1
1
2
3
1
“3” RATING
0
0
1
1
1
1
0
0
1
2
0
“2” RATING
0
-
0
0
0
0
1
0
1
0
1
“1” RATING
0
0
0
0
0
-
0
0
0
0
-
SOMEWHAT SATISFIED (“5,”
OR “4”)
DISSATISFIED (“1,” “2,” OR “3”)
Blue shading indicates a significant difference from the total study at the 95% confidence interval.
Yellow shading indicates a significant difference from the previous year at the 95% confidence interval.
1
“Please indicate your overall satisfaction with the GSP International Airport by using a ‘1’ to ‘7’ scale. Let a ‘7’ indicate
you are extremely satisfied with the airport and a ‘1’ indicate you are not satisfied at all. You can use any number in
between.”
4
(CONTINUED)
Satisfaction ratings reveal that people who traveled for leisure purposes are more likely to be
very satisfied with GSP International Airport than business travelers.
TYPE OF TRAVEL
YTD
2014
(600)
%
VERY SATISFIED (“6” or “7”) [NET]
BUSINESS
TRAVELERS
(161)
%
LEISURE
TRAVELERS
(360)
%
COMBO
(19)*
%
82
80
82
79
“7” RATING
52
47
54
53
“6” RATING
30
33
28
26
16
17
16
21
“5” RATING
11
14
10
21
“4” RATING
5
3
5
-
2
3
2
-
SOMEWHAT SATISFIED
(“4” OR “5”) [NET]
DISSATISFIED (“1,” “2,” OR “3”) [NET]
“3” RATING
1
2
1
-
“2” RATING
1
1
1
-
“1” RATING
0
-
0
-
Blue shading indicates a significant difference from total study at the 95% confidence interval.
*Caution: Small base.
Consumers 65 years of age and older are more likely than passengers in other age groups to
be very satisfied with GSP Airport.
AGE
YTD
2014
(600)
%
18–24
(48)
%
25-44
(176)
%
45-64
(308)
%
65+
(44)
%
82
81
83
82
89
“7” RATING
52
42
55
54
59
“6” RATING
30
40
28
28
30
16
15
15
16
7
“5” RATING
11
8
11
11
5
“4” RATING
5
6
4
5
2
2
4
2
2
5
“3” RATING
1
4
1
1
2
“2” RATING
1
-
-
1
2
“1” RATING
0
-
1
-
-
SOMEWHAT SATISFIED (“4” OR “5”) [NET]
2
you are extremely satisfied with the airport and a ‘1’ indicate you are not satisfied at all. You can use any number in
between.”
5
Consumers with annual incomes between $75,000 or more are most likely to be very satisfied
(a rating of “7”) with the airport than other consumers.
INCOME
YTD
2014
(600)
%
LESS THAN
$35,000
(52)
%
$35,000 TO
$74,999
(138)
%
$75,000 OR
MORE
(341)
%
82
81
81
82
“7” RATING
52
48
54
53
“6” RATING
30
33
28
30
16
15
14
16
“5” RATING
11
10
11
11
“4” RATING
5
6
4
5
2
4
4
1
“3” RATING
1
4
1
1
“2” RATING
1
-
2
0
“1” RATING
0
-
1
-
SOMEWHAT SATISFIED (“4” OR “5”) [NET]
3
you are very satisfied with the airport and a ‘1’ indicate you are not satisfied at all. You can use any number in between.”
6
SATISFACTION WITH AIRPORT SERVICES 4
% RATING A “6” OR “7”
All airport patrons were asked to use a “1” to “7” scale to indicate their satisfaction with GSP
International Airport’s performance in 12 different areas. Findings reveal that airport patrons are
most satisfied with the security at parking, skycaps, and Ground Transportation in 2014. They
are least likely to be very satisfied with the restaurant and parking in general.
SECURITY AT PARKING
100%
SKYCAPS
100%
GROUND TRANSPORTATION
100%
98%
WELCOME CENTER
FRIENDLINESS OF
EMPLOYEES
95%
91%
SPEED OF SERVICE
90%
CLEANLINESS
86%
SECURITY AT GATES
86%
SIGNAGE
81%
LANDSCAPING
79%
RESTAURANT
79%
PARKING
% RATING "6" OR "7" ON A "1" TO "7" SCALE
YEAR-TO-DATE 2014
4
“Please use the same ‘1’ to ‘7’ scale to indicate your satisfaction with the various vendors and services at the GSP
International Airport.”
Note: Respondents who refused to answer this question are excluded from the data.
7
Comparisons of 2nd quarter and 1st quarter 2014 performance ratings reveal that satisfaction
decreased in 5 of the 12 areas measured. However, note some of the bases are extremely
small.
QUARTER
st
nd
1
QTR
2014
(2:300)
%
2
QTR
2014
(4:300)
%
2009
(15:1197)
%
2010
(15:1194)
%
2011
(18:1199)
%
2012
(14:1197)
%
2013
(13:1197)
%
YTD
2014
(6:600)
%
SECURITY AT
PARKING (n=8)
93
93
95
89
100
100
100
100
SKYCAPS (n=14)
97
93
99
98
98
100
100
100
GROUND
TRANSPORTATION
(n=6)
73
89
67
71
92
100
100
100
WELCOME/INFORMATION CENTER (n=43)
93
90
99
100
99
98
100
94
FRIENDLY
EMPLOYEES (n=596)
93
92
94
97
96
95
94
95
SPEED OF SERVICE
(n=599)
91
91
94
93
94
91
92
90
CLEANLINESS (n=600)
97
96
97
98
96
90
92
87
SECURITY AT GATES
(n=528)
88
91
92
89
90
86
86
86
SIGNAGE (n=587)
93
90
93
91
92
86
85
87
LANDSCAPING (n=279)
96
95
98
97
92
81
79
84
WINDOWS
RESTAURANT (n=58)
74
79
70
81
80
79
84
73
PARKING (n=404)
76
78
77
74
76
79
82
77
N=# of respondents answering the question year-to-date.
5
8
Passengers who travel for leisure are more likely than business travelers to be very satisfied
with most of the airport’s services.
TYPE OF TRAVEL
YTD
2014
(6:600)
%
BUSINESS
TRAVELERS
(1:161)*
%
LEISURE
TRAVELERS
(5:360)*
%
COMBO
(0:19)*
%
SECURITY AT PARKING (n=8)
100
100
100
0
SKYCAPS (n=14)
100
100
100
0
GROUND TRANSPORTATION (n=6)
100
100
100
0
98
100
95
100
FRIENDLY EMPLOYEES (n=596)
95
94
94
100
SPEED OF SERVICE (n=599)
91
88
92
95
CLEANLINESS (n=600)
90
85
91
89
SECURITY AT GATES (n=528)
86
81
89
78
SIGNAGE (n=587)
86
83
88
68
LANDSCAPING (n=279)
81
78
81
83
WINDOWS RESTAURANT (n=58)
79
82
68
100
PARKING (n=404)
79
77
78
73
N= # of total respondents answering question year-to-date.
6
9
This table presents all the performance ratings given for the various services at GSP
International Airport in 2014. Positively, few customers are dissatisfied (a “1,” “2,” or “3” rating)
with any aspect of the airport’s services.
YEAR-TO-DATE 2014
“7”
%
“6”
%
“5”
%
“4”
%
“3”
%
“2”
%
“1”
%
SKYCAPS (n=14)
93
7
-
-
-
-
-
GROUND TRANSPORTATION (n=6)
83
17
-
-
-
-
-
79
19
2
-
-
-
-
FRIENDLY EMPLOYEES (n=596)
71
24
4
0
0
-
0
SPEED OF SERVICE (n=599)
65
26
7
1
1
0
0
CLEANLINESS (n=600)
64
25
9
2
0
-
-
SIGNAGE (n=587)
64
22
9
3
1
1
0
SECURITY AT PARKING (n=8)
63
38
-
-
-
-
-
SECURITY AT GATES (n=528)
63
23
8
2
2
1
1
LANDSCAPING (n=279)
60
22
12
5
1
1
0
WINDOWS RESTAURANT (n=58)
53
26
10
3
5
-
2
PARKING (n=404)
50
30
12
5
3
1
0
7
10
RESTAURANT/SNACK BAR PURCHASE 8
In 2014, airport patrons were asked if they had visited the restaurant or the snack bar on the
second floor on the day they were intercepted. Findings reveal that while 10% dined in the
restaurant and 0% visited the snack bar,90% claim they have not dined in either establishment.
NEITHER
90%
ATE IN
RESTAURANT
10%
YEAR-TO-DATE 2014
Passengers who travel for leisure are slightly more likely than business travelers to have visited
a food and beverage establishment in 2014.
TYPE OF TRAVEL
2007
(1200)
%
2008
(1200)
%
2009
(1200)
%
2010
(1200)
%
2011
(1200)
%
2012
(1200)
%
2013
(1200)
%
YTD
2014
(600)
%
ATE IN RESTAURANT
TODAY
5
19
15
20
25
20
15
ATE AT SNACK BAR
TODAY
11
7
3
1
0
-
NEITHER
84
74
82
79
75
80
BUSINESS
TRAVELERS
(161)
%
LEISURE
TRAVELERS
(360)
%
COMBO
(19)*
%
10
7
8
5
0
-
-
-
-
85
90
93
92
95
8
“Did you eat in the restaurant or snack bar today?”
11
GATE SNACK BAR PURCHASE 9
In 2014, airport patrons were asked if they had made a purchase from the snack bars in the
gate areas. Findings reveal that the majority (84%) claim they have not purchased anything
from the snack bars.
ATE IN NEW SNACK
AREA
16%
NOT EAT IN NEW
SNACK AREA
84%
YEAR-TO-DATE 2014
TYPE OF TRAVEL
2007
(1078)
%
2008
(1080)
%
2009
(1079)
%
2010
(1080)
%
2011
(1080)
%
2012
(1200)
%
2013
(1080)
%
YTD
2014
(540)
%
EATEN OR PURCHASED
FOOD AT NEW GATE
AREA SNACK BAR
22
30
20
16
11
15
14
HAVE NOT EATEN OR
PURCHASED FOOD
78
70
80
84
89
85
86
BUSINESS
TRAVELERS
(161)
%
LEISURE
TRAVELERS
(360)
%
COMBO
(19)*
%
16
14
17
21
84
86
83
79
Yellow shading indicates a significant difference from previous year at the 95% confidence interval.
Note: This question was added in August 2006.
9
“Have you eaten or purchased food from the new gate area snack bars?”
12
GATE SNACK BAR SATISFACTION 10
In 2014, airport patrons were asked to use a “1” to “7” scale to indicate their satisfaction with the
snack bars in the gate area. Findings reveal that two in three (68%) consumers are very
satisfied (a rating of “6” or “7”).
VERY SATISFIED
("6" OR "7")
68%
SOMEWHAT
SATISFIED
("4" OR 5")
24%
NOT AT ALL SATISFIED
("1", "2", OR "3")
8%
YEAR-TO-DATE 2014
Leisure travelers are more likely to be very satisfied with the gate snack bars than business
travelers.
TYPE OF TRAVEL
YEAR
END
2009
(228)
%
YEAR
END
2010
(176)
%
YEAR
END
2011
(117)
%
YEAR
END
2012
(168)
%
YEAR
END
2013
(154)
%
YTD
2014
(89)
%
BUSINESS
TRAVELERS
(23)*
%
LEISURE
TRAVELERS
(62)
%
COMBO
(4)*
%
73
83
75
82
76
68
57
71
100
“7” RATING
44
50
32
45
40
36
26
42
100
“6” RATING
29
33
43
37
36
33
30
29
-
20
12
19
14
19
24
17
27
-
VERY SATISFIED (“6,” OR “7”) [NET]
SOMEWHAT SATISFIED (“5,” OR “4”)
[NET]
“5” RATING
14
9
14
12
14
15
4
19
-
“4” RATING
6
3
5
2
5
9
13
8
-
7
5
6
4
5
8
26
2
-
“3” RATING
3
2
3
1
2
2
9
-
-
“2” RATING
3
2
2
1
2
3
13
-
-
“1” RATING
1
1
1
1
1
2
4
2
-
Yellow shading indicates a significant difference from previous year at the 95% confidence interval.
Note: This question was added in August 2006.
10
“On the same ‘1’ to ‘7’ scale, how would you rate the new gate area snack bar?”
13
SATISFACTION WITH AIRPORT VENDORS 11
Airport patrons were asked to use a “1” to “7” scale to indicate their satisfaction with various
airport vendors. Findings reveal that airport patrons were most satisfied with the services
provided by Delta, Enterprise, Avis and Budget (100%) in 2014. However, note many of the
bases are extremely small.
DELTA
100%
ENTERPRISE
100%
100%
AVIS
100%
BUDGET
95%
SOUTHWEST
94%
NATIONAL/ALAMO
93%
HERTZ
82%
US AIRWAYS
72%
UNITED EXPRESS
70%
ALLEGIANT AIR
58%
AMERICAN EAGLE
33%
THRIFY
HUDSON NEWS
CONTINENTAL
NORTHWEST
0%
0%
0%
% RATING "6" OR "7" ON A "1" TO "7" SCALE
YEAR-TO-DATE 2014
*Small bases.
11
“Please use the same ‘1’ to ‘7’ scale to indicate your satisfaction with each of the following airlines and rental cars that you
interacted with today.”
14
SATISFACTION WITH AIRPORT VENDORS 12
(CONTINUED)
Satisfaction with the various vendors varies by whether a customer is a business or leisure
traveler. Note that leisure travelers tend to be more satisfied in general than business travelers.
TYPE OF TRAVEL
2010
(1:406)*
%
2011
(0:311)*
%
2012
(0:413)*
%
2013
(0:346)*
%
YTD
2014
(0:163)*
%
80
91
100
100
-
-
82
AVIS (n=3)
85
83
BUDGET (n=3)
83
SOUTHWEST (N=152)
BUSINESS
TRAVELERS
(0:59)*
%
LEISURE
TRAVELERS
(0:98)*
%
COMBO
(0:6)*
%
100
100
100
-
100
100
100
100
-
78
78
100
100
100
-
100
90
50
100
100
100
-
N/A
97
98
98
95
97
94
100
NATIONAL/ALAMO (n=16)
87
83
100
75
94
100
90
100
HERTZ (n=15)
85
78
85
70
93
80
100
100
US AIRWAYS (n=163)
75
76
84
79
82
78
84
100
UNITED EXPRESS
(n=100)
72
74
79
82
72
66
79
50
ALLEGIANT AIR (n=61)
89
94
92
84
70
100
69
0
AMERICAN EAGLE (n=48)
84
92
67
93
58
58
62
33
THRIFTY (n=3)
100
67
70
67
33
50
0
-
HUDSON NEWS (n=0)
67
78
100
100
-
-
-
-
CONTINENTAL (n=0)
86
86
0
-
-
-
-
-
NORTHWEST (n=0)
100
0
0
-
-
-
-
-
DELTA (n=4)
ENTERPRISE (n=7)
N= # of total respondents answering question year-to-date.
12
“Please use the same ‘1’ to ‘7’ scale to indicate your satisfaction with each of the following airlines and rental cars that you
interacted with today.”
15
SUGGESTED IMPROVEMENTS
16
SUGGESTED IMPROVEMENTS 13
Passengers and greeters were asked how the services at GSP International Airport could be
improved to better meet their needs. Their most common suggestion in 2014 is to improve the
availability of flights and airlines and to improve services. Note that most consumers (75%) had
no suggestions.
IMPROVE
FLIGHTS/AIRLINES
8%
MORE/BETTER SERVICES
8%
MORE SIGNS
3%
BETTER CUSTOMER
SERVICES
1%
BETTER BAGGAGE
HANDLING
1%
INCREASE PARKING
1%
ADD COVERED WALKWAYS
1%
LOWER PRICES
0%
IMPROVE SECURITY
0%
MORE/CLEANER
RESTROOMS
0%
CLEANER AIRPORT
0%
OTHER
3%
DON'T KNOW
75%
YEAR-TO-DATE 2014
13
“How could the products and services at this airport be improved to better serve your needs?”
17
(CONTINUED)
When comparing 1st quarter 2014 with 2nd quarter 2014, travelers are more likely to complain
about the lack of direct flights and the need of a shuttle from parking this quarter than last
quarter.
QUARTER
1st
QTR
2014
(300)
%
2nd
QTR
2014
(300)
%
2009
(1200)
%
2010
(1200)
%
2011
(1200)
%
2012
(1200)
%
20
20
10
8
9
8
8
9
6
6
3
3
3
4
2
5
Fewer cancellations/delays
3
3
4
3
2
3
4
2
Cheaper flights
12
9
3
2
3
2
0
3
Have accurate flight information
2
0
1
1
0
1
2
-
1
8
2
7
0
8
0
9
0
8
8
7
8
More food selection
6
6
6
6
7
6
6
5
More electrical outlets
1
1
1
1
1
1
0
1
Place to watch TV/movies
0
0
0
1
0
0
0
0
Improve food quality
0
0
0
0
0
0
-
0
More smoking areas
0
0
-
1
0
0
-
0
FLIGHTS/AIRLINES [NET]
More direct flights
More airline affiliation
MORE/BETTER SERVICES [NET]
2013
(1200)
%
YTD
2014
(600)
%
More variety stores/services
0
0
-
0
0
0
-
0
More entertainment in general
0
0
0
0
-
-
-
-
Maintain facility better
0
0
-
-
-
-
-
-
SHUTTLE FROM PARKING
MORE SIGNS
1
0
2
2
2
3
3
3
3
3
3
0
4
4
2
BETTER BAGGAGE HANDLING
BETTER CUSTOMER SERVICES
[NET]
1
2
0
2
0
2
0
1
0
1
1
1
1
1
1
2
Need friendlier customer service
1
2
1
0
0
1
1
1
More professional customer
service
0
0
0
-
0
0
-
0
Better/faster customer service
1
0
0
0
0
-
-
-
INCREASE PARKING
-
-
0
4
3
1
0
1
LOWER PRICES
0
4
4
4
4
2
1
0
0
0
1
0
Cheaper parking
3
3
3
3
1
0
0
-
Food prices too high
1
1
1
1
1
0
-
0
Lower prices
0
0
-
0
-
-
-
-
IMPROVE SECURITY
MORE/CLEANER RESTROOMS
1
0
1
0
1
0
2
0
1
0
0
0
0
0
-
LONGER RESTAURANT/BAR
HOURS
0
0
-
0
0
-
-
-
MORE/BETTER SEATING
-
0
-
0
-
-
-
-
ADD CURBSIDE CHECK-IN/SKY
CAPS
0
-
-
0
-
-
-
-
OTHER
5
3
3
3
1
1
DON’T KNOW
59
62
70
69
71
75
14
1
2
76
74
18
(CONTINUED)
In 2014, leisure travelers are more likely than business travelers to request more availability of
food selection.
TYPE OF TRAVEL
YTD
2014
(600)
%
FLIGHTS/AIRLINES [NET]
BUSINESS
TRAVELERS
(161)
%
LEISURE
TRAVELERS
(360)
%
COMBO
(19)*
%
8
7
6
21
More direct flights
4
4
3
11
Fewer cancellations/delays
3
2
3
-
Cheaper flights
2
1
0
5
Have accurate flight information
1
-
1
5
8
-
-
-
6
8
-
More food selection
6
4
7
-
More electrical outlets
1
Place to watch TV/movies
0
1
-
1
1
-
Improve food quality
0
-
0
-
More smoking areas
0
-
-
-
More variety stores/services
0
-
0
-
More entertainment in general
-
-
-
-
Maintain facility better
MORE SIGNS
3
-
-
-
3
2
16
SHUTTLE FROM PARKING
3
2
3
-
BETTER BAGGAGE HANDLING
BETTER CUSTOMER SERVICES [NET]
1
1
1
1
1
1
5
-
Need friendlier customer service
1
1
1
-
Better/faster customer service
-
-
-
-
More professional customer
service
0
1
-
-
INCREASE PARKING
1
-
1
-
LOWER PRICES
1
0
-
0
5
-
More airline affiliation
MORE/BETTER SERVICES [NET]
Cheaper parking
0
-
-
-
Food prices too high
0
-
0
-
Lower prices
-
-
-
-
IMPROVE SECURITY
MORE/CLEANER RESTROOMS
0
0
-
0
-
-
0
-
MORE/BETTER SEATING
0
1
-
-
LONGER RESTAURANT/BAR HOURS
-
-
-
-
ADD CURBSIDE CHECK-IN/SKY CAPS
-
-
-
-
OTHER
1
-
2
-
78
53
DON’T KNOW
75
79
15
19
(CONTINUED)
A sampling of airport patrons’ comments when asked how the GSP International Airport could
better meet their needs follow.
They could add more direct flights to Nashville.
They really need more food choices after security.
Parking is too expensive.
They need to get a free shuttle to the airport from the parking area.
They could add more direct flights to the Northeast.
They need to lower the flights prices.
I would like to see healthier food options.
I think they need more food options.
They need more outlets for phones and computers.
They should offer a shuttle from the parking areas.
I think they should add more food options.
They need to have more food options after security.
They need to have fewer delays.
I think the food prices are a bit high.
I seem to experience a lot of delays flying in and out of Greenville.
They need better signage to the baggage claim area.
This construction is taking far too long.
They should update the monitors more often when there are delays.
Parking is too expensive.
They need to cover the walkways from parking.
There should be more economy parking.
I would like to see more direct flights.
16
20
(CONTINUED)
The food prices are too expensive.
I would like to see more healthy food options.
The staff needs to be more friendly.
Work on having fewer delays.
Parking has gotten very expensive.
I would like to see more direct flights to Reno.
It seems like every time I leave from this airport there are delays.
There is too much construction. Finish it already.
The customer service people could be friendlier.
They need better signage especially to baggage.
Update the monitors if there are delays.
I’d like to see more direct flights. It seems I always have to go through Atlanta.
I would like to see more comfortable seating.
17
21
FREE WIRELESS INTERNET SERVICE 18
Nearly two-thirds (60%) of airport patrons plan to use the airport’s free wireless Internet service.
NOT USE SERVICE
40%
PLAN TO USE FREE
WRELESS SERVICE
60%
YEAR-TO-DATE 2014
Business travelers are more likely to plan to use the free wireless Internet service available than
leisure travelers.
TYPE OF TRAVEL
2009
(1200)
%
2010
(1200)
%
2011
(1200)
%
2012
(1200)
%
2013
(1200)
%
YTD
2014
(600)
%
BUSINESS
TRAVELERS
(161)
%
LEISURE
TRAVELERS
(360)
%
COMBO
(19)*
%
PLAN TO USE SERVICE
43
47
51
58
62
60
71
59
53
DO NOT PLAN TO USE
SERVICE
57
53
49
42
38
40
29
41
47
18
“Have you or do you plan to use the free wireless internet service?”
22
GSP WEBSITE 19
The majority (86%) of airport patrons have not visited the airport’s website.
VISITED THE WEB SITE
14%
DID NOT VISIT THE
WEB SITE
86%
YEAR-TO-DATE 2014
Business travelers are more likely than leisure travelers to have visited GSP’s website.
TYPE OF TRAVEL
2008
(1080)
%
2009
(1079)
%
2010
(1080)
%
2011
(900)
%
2012
(1080)
%
2013
(1080)
%
YTD
2014
(540)
%
BUSINESS
TRAVELERS
(161)
%
LEISURE
TRAVELERS
(360)
%
COMBO
(19)*
%
VISITED WEB SITE
16
22
17
16
16
12
14
20
12
11
HAVE NOT VISITED
WEB SITE
84
78
83
84
84
88
86
80
88
89
19
“Have you visited the GSP airport website?”
23
FLIGHT RESERVATIONS VIA THE WEB SITE 20
Consumers who claim to have visited GSP Airport’s web site were asked if they booked a flight
through the site. Findings reveal that only one in ten (11%) website visitors have booked a flight
through the website.
DID NOT BOOK A
FLIGHT
89%
BOOKED A FLIGHT
11%
YEAR-TO-DATE 2014
Business travelers are less likely to book a flight through the airport’s website than leisure
travelers.
TYPE OF TRAVEL
2008
(181)
%
2009
(238)
%
2010
(184)
%
2011
(177)
%
2012
(169)
%
2013
(134)
%
YTD
2014
(76)
%
BUSINESS
TRAVELERS
(32)*
%
LEISURE
TRAVELERS
(42)*
%
COMBO
(2)*
%
BOOKED A FLIGHT
THROUGH THE WEB
SITE
19
15
24
23
14
19
11
6
14
-
HAVE NOT BOOKED A
FLIGHT THROUGH
WEB SITE
81
85
76
77
86
81
89
94
86
100
20
“Have you booked a flight on the GSP airport web site?”
24
REASONS FOR NOT BOOKING THROUGH THE WEB SITE 21
Respondents who have visited the GSP web site, but did not book their reservation through the
site were asked to explain why they did not book a flight through the website. The most
common explanation is that they were unaware they were able to do so.
DIDN'T KNOW YOU COULD
BUY ONLINE
69%
ALREADY PURCHASED
TICKET
DON'T KNOW
28%
3%
YEAR-TO-DATE 2014
*Note: N=68
21
“Why not? Why didn’t you book your flight through the GSP web site?”
25
FLIGHT RESERVATION BOOKING METHODS 22
Passengers were asked how they booked their flight today. Findings reveal that the most
common method for booking a flight is through the airline’s website or a travel agent.
59%
AIRLINE WEBSITE
TRAVEL AGENT
21%
8%
EXPEDIA.COM
ORBITZ.COM
4%
3%
TRAVELOCITY
2%
AIRLINE - PHONE
PRICELINE
1%
AMERICAN EXPRESS
0%
CHEAPTICKETS
0%
GSP WEBSITE
0%
KAYAK
0%
HOTWIRE
0%
OTHER
0%
DON'T KNOW
2%
YEAR-TO-DATE 2014
Business travelers are more likely than leisure travelers to book their reservations through a
travel agent.
TYPE OF TRAVEL
2009
(1080)
%
2010
(1080)
%
2011
(1080)
%
2012
(1080)
%
2013
(1080)
%
YTD
2014
(540)
%
BUSINESS
TRAVELERS
(161)
%
LEISURE
TRAVELERS
(360)
%
COMBO
(19)*
%
AIRLINE WEBSITE
37
38
48
55
56
59
31
71
63
TRAVEL AGENT
27
31
33
25
24
21
54
6
16
EXPEDIA.COM
9
8
5
6
7
8
4
10
5
ORBITZ.COM
4
4
3
2
2
4
4
3
5
TRAVELOCITY
4
4
3
2
2
3
4
2
5
AIRLINE – PHONE
4
3
2
2
1
2
1
2
-
PRICELINE.COM
3
2
1
1
1
1
1
1
5
CHEAPTICKETS
3
1
1
0
1
0
-
1
-
GSP WEB SITE
1
2
1
0
-
0
-
1
-
KAYAK
-
-
-
1
1
0
1
0
-
HOTWIRE
-
-
0
1
0
0
-
0
-
AMERICAN EXPRESS
-
-
-
0
1
0
-
0
-
TICKET COUNTER
-
1
0
0
0
-
-
-
-
OTHER
2
1
1
0
0
0
-
0
-
DON’T KNOW
5
3
2
3
3
2
1
3
-
22
“How did you book your flight today?”
26
ORIGINATION 23
Passengers who live in the Greenville/Spartanburg area were asked how many flights they
originated from GSP International, Atlanta Hartsfield International and Charlotte-Douglas
International Airport in the past year. As expected, local passengers originated most of their
flights from GSP International Airport.
YEAR-TO-DATE 2014
MEAN NUMBER OF FLIGHTS
8.5
GSP
5.6
CHARLOTTE-DOUGLAS
4.6
ATLANTA HARTSFIELD
As expected, the mean number of flights booked at GSP International Airport is highest among
business travelers.
TYPE OF TRAVEL
2009
MEAN
2010
MEAN
2011
MEAN
2012
MEAN
2013
MEAN
YTD
2014
MEAN
BUSINESS
TRAVELERS
MEAN
LEISURE
TRAVELERS
MEAN
COMBO
MEAN
GSP INTERNATIONAL AIRPORT
[N=178]
7.4
7.8
10.9
6.2
8.6
8.5
13.9
5.0
4.0
CHARLOTTE-DOUGLAS
INTERNATIONAL AIRPORT [N=48]
5.7
3.0
6.4
4.5
6.6
5.6
9.3
2.2
2.7
ATLANTA HARTSFIELD
INTERNATIONAL AIRPORT [N=11]
3.6
4.2
7.4
4.3
3.8
4.6
7.7
1.0
0.0
23
“During the past year, about how many flights did you originate from…”
27
REASONS FOR FLIGHT ORIGINATION FROM ATLANTA 24
Passengers’ most common reasons for originating flights from Atlanta is that Hartsfield
International has cheaper flights than GSP, while 75% prefer Hartsfield because the airport has
more direct flights.
75%
MORE DIRECT FLIGHTS
58%
PRICE
8%
FLIGHT AVAILABILITY
YEAR-TO-DATE 2014
TYPE OF TRAVEL
2007
(85)
%
2008
(100)
%
2009
(80)
%
2010
(54)
%
2011
(62)
%
2012
(57)
%
2013
(50)
%
YTD
2014
(12)
%
MORE DIRECT FLIGHTS
22
24
29
31
35
58
46
75
PRICE
38
67
83
72
71
75
66
58
FLIGHT AVAILABILITY
13
16
5
2
5
5
6
8
FAMILY/BUSINESS IN AREA
25
7
8
7
10
2
6
-
SOMEONE ELSE BOOKED
20
4
-
2
-
4
2
-
FEWER CANCELED FLIGHTS
4
3
3
2
3
2
2
-
AIRLINE PREFERENCE
5
1
-
2
2
-
-
-
DON’T KNOW
6
3
-
2
3
-
-
-
Note: This question was added in June 2007.
24
“Why did you originate your trip out of Atlanta instead of GSP International?”
28
REASONS FOR FLIGHT ORIGINATION FROM CHARLOTTE 25
Passengers’ most common reason for originating flights from Charlotte instead of GSP is
cheaper fares and having more direct flights.
PRICE
60%
52%
MORE DIRECT FLIGHTS
10%
FLIGHT AVAILABILITY
4%
SOMEONE ELSE BOOKED
2%
FAMILY/BUSINESS IN AREA
2%
DON'T KNOW
2%
YEAR-TO-DATE 2014
TYPE OF TRAVEL
2007
(54)
%
2008
(143)
%
2009
(171)
%
2010
(172)
%
2011
(180)
%
2012
(146)
%
2013
(144)
%
YTD
2014
(48)
%
PRICE
35
74
80
87
84
77
78
60
MORE DIRECT FLIGHTS
20
37
34
35
41
50
44
52
FLIGHT AVAILABILITY
9
11
4
6
3
2
6
10
4
6
1
1
6
1
1
4
SOMEONE ELSE BOOKED
24
3
2
1
2
5
1
2
FAMILY/BUSINESS IN ARE
24
3
2
1
2
4
1
2
AIRLINE PREFERENCE
2
1
1
1
-
-
1
-
OTHER
-
1
-
1
-
-
-
-
DON’T KNOW
2
1
1
1
-
-
1
2
Note: This question was added in June 2007.
25
“Why did you originate your trip out of Charlotte instead of GSP International?”
Added in June 2007.
29
PREFERRED ORIGINATION 26
When asked which of the three airports they would prefer to originate their air travel, the vast
majority (95%) of travelers say they prefer to originate their flight out of GSP.
DOESN'T
MATTER
2%
ATLANTA
HARTSFIELD
1%
CHARLOTTE
DOUGLAS
2%
GSP
95%
YEAR-TO-DATE 2014
Leisure passengers are slightly more likely than business passengers to prefer to originate their
travel from GSP International Airport.
TYPE OF TRAVEL
2008
(586)
%
2009
(574)
%
2010
(569)
%
2011
(584)
%
2012
(566)
%
2013
(545)
%
YTD
2014
(248)
%
BUSINESS
TRAVELERS
(88)
%
LEISURE
TRAVELERS
(87)
%
COMBO
(9)*
%
GSP INTERNATIONAL
AIRPORT
79
90
94
93
95
97
95
94
97
100
CHARLOTTE-DOUGLAS
INTERNATIONAL AIRPORT
3
5
3
4
3
2
2
1
3
-
ATLANTA-HARTSFIELD
INTERNATIONAL AIRPORT
2
1
1
1
1
0
1
1
-
-
DOESN’T MATTER
16
4
2
2
1
2
2
3
-
-
26
“Which of the following airports do you prefer to originate your air travel?”
30
RESPONDENT PROFILE
31
RESPONDENT PROFILE
The following table compares respondents’ demographics by quarter.
YR
END
2007
(1200)
%
YR
END
2008
(1200)
%
YR
END
2009
(1200)
%
YR
END
2010
(1200)
%
YR
END
2011
(1200)
%
YR
END
2012
(1200)
%
YR
END
2013
(1200)
%
YTD
2014
(600)
%
1st
QTR
2013
(300)
%
2nd
QTR
2013
(300)
%
AGE
18 TO 24
9
9
9
8
8
8
8
8
11
6
25 TO 44
36
35
31
30
25
28
31
31
33
28
45 TO 64
49
44
44
46
57
56
54
53
49
58
65+
7
12
16
16
10
8
8
8
7
8
INCOME
UNDER $35,000
17
13
15
8
10
11
11
10
10
9
$35,000 TO $74,999
45
35
26
32
38
29
23
26
25
27
$75,000+
37
52
59
60
52
60
66
64
65
63
GENDER
MALE
48
51
48
52
50
50
48
47
46
47
FEMALE
52
49
52
48
50
50
52
54
54
53
32
QUESTIONNAIRE
33
FINISH TIME:
START TIME:
MINUTES:
__ __ : __ __
__ __ : __ __
__ __
INTERVIEW:__ __ __ __ [1:4]
STUDY: __ __ __ __ [5:8]
DATE:
__ __/ __ __ [9:12]
GREENVILLE SPARTANBURG INTERNATIONAL AIRPORT
INTERCEPTS
Revised May 16, 2008
TIME OF DAY
[13:14]
7a.m. to 10 a.m.................................. 01
10:01 a.m. to 1 p.m. ........................... 02
1:01 p.m. to 4 p.m. ............................. 03
4;01 p.m. to 7 p.m. ............................. 04
7:01 p.m. to 10 p.m. ........................... 05
DAY OF WEEK
[15:16]
Monday ....................................................................... 01
Tuesday…. .................................................................. 02
Wednesday ................................................................. 03
Thursday ..................................................................... 04
Friday .......................................................................... 05
Saturday ...................................................................... 06
Sunday ........................................................................ 07
DATA [17:21]
Hello. I am ____________________with Research Incorporated, a market research firm. We’re
conducting a study about the services here at the Greenville Spartanburg International Airport, and I
wonder if you’d like to participate in a brief interview. Thank you.
1.
Why did you come to the airport today? Did you come …
[22:23]
As an airline passenger..................................................................................................... 01
To meet, greet or send off an airline passenger .............................................................. 02
2.
If you are traveling today, is this trip mainly for …
***[32:33]***
Business Travel ................................................................................................................. 01
Leisure/Personal Travel .................. ................................................................................. 02
A mix of business and leisure travel ................................................................................. 03
3.
Are you (the person you are meeting/greeting/sending off) …
[24:25]
Beginning your/their trip today in Greenville ..................................................................... 01
Ending your/their trip today in Greenville .......................................................................... 02
4.
About how many round trips did you take during the past year?
[26:27]
1 to 2 ................................................................................................................................. 01
3 to 4 ................................................................................................................................. 02
5 to 9 ................................................................................................................................. 03
More than 10 ..................................................................................................................... 04
NONE ................................................................................................................................ 98
5.
About what percentage of those round trips that you took during the past year originated from the
Greenville Spartanburg International Airport? [RECORD THREE-DIGIT NUMBER.]
......................................................................................................... ____ ____ ___% [28:30]
1
INTERCEPTS
6.
Now, please indicate your overall satisfaction with the Greenville Spartanburg International Airport
by using a “1” to “7” scale. Let a “7” indicate you are very satisfied with the airport and a “1” to
indicate you are not satisfied at all. You can use any number in between. [RECORD ONE-DIGIT
RATING. DON’T KNOW = “9.”]
...................................................................................................................... _________ [31]
7.
Please use the same “1” to “7” scale to indicate your satisfaction with the airport in the following
areas. [RECORD ONE-DIGIT RATING. DON’T KNOW = “9.”]
RATING
Friendliness of airport employees
[40]
Speed of service from airport employees
[41]
Signage
[42]
Cleanliness
[43]
Landscaping
[44]
Security checkpoint at the parking deck
[45]
Security checkpoint at the gates
[46]
Parking
[47]
Ground Transportation (Limousine & Taxicab)
[48]
Welcome/Information Center
[49]
Restaurant (Windows)
[50]
Skycaps
[51]
DATA ONLY
8.
Did you eat in the restaurant or snack bar on the second floor today?
*[100:103]*
Restaurant ......................................................................................................................... 01
Snack Bar .......................................................................................................................... 02
NEITHER .......................................................................................................................... 99
2
INTERCEPTS
[SKIP IF A GREETER]
9.
Now please use the same “1” to “7” scale to rate your satisfaction with each of the following
services that you interacted with today.
[RECORD ONE-DIGIT RATING. DON’T KNOW = “9.”]
RATING
American Eagle
[106]
Continental
[107]
Delta
[108]
Northwest
[109]
United Express
[110]
US Airways
[111]
Hertz
[112]
Thrifty
[113]
Budget
[114]
National/Alamo
[115]
Avis
[116]
Hudson News
[117]
Allegiant Air
[118]
DATA ONLY
[ASK Q.10 & Q.11 TO PASSENGERS ONLY]
10.
Using the same “1” to “7” scale, how would you rate the new gate area snack bars?
....................................................................................................................._________ [119]
11.
Have you eaten or purchased food from the new gate area snack bars?
[120]
Yes ...................................................................................................................................... 1
No ........................................................................................................................................ 2
[ASK EVERYONE]
12.
How could the services at this airport be improved to better serve your needs? [PROBE.
RECORD RESPONSE VERBATIM.]
**[60:77]**
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
3
INTERCEPTS
13.
Have you used or do you plan to use the free wireless internet service now available?
[78:79]
YES ................................................................................................................................... 01
NO ........................................................... ......................................................................... 02
[SKIP TO Q.24 IF A GREETER]
14.
Have you visited the GSP airport’s website?
**[122:123]**
YES ................................................................................................................................... 01
NO ........................................................... [SKIP TO Q.18] ................................................ 02
15.
Have you booked a flight on the GSP airport website?
[124:125]
YES ......................................................... [SKIP TO Q.17] ................................................ 01
NO ..................................................................................................................................... 02
[IF NO IN Q.15 ASK Q.16, THEN SKIP TO Q.18]
16.
Why not? [PROBE. RECORD VERBATIM RESPONSE.]
[126:135]
________________________________________________________________
________________________________________________________________
_______________________________________________________________________
17.
Using the same “1” to “7” scale, where a “7” is the highest rating you can give and a “1” is the
lowest, how would you rate your experience booking your flight on the GSP website?
_____ [136]
18.
How did you book your flight today?
[137:138]
Travel agent ...................................................................................................................... 01
Airline reservations - telephone ........................................................................................ 02
Airline website ................................................................................................................... 03
Expedia.com ..................................................................................................................... 04
CheapTickets .................................................................................................................... 05
Other: ___________________ ........................................................................................ 06
Don’t know ........................................................................................................................ 99
19.
Do you live in the Greenville/Spartanburg area?
[139:140]
Yes .................................................................................................................................... 01
No ............................................................ [SKIP TO Q.25] ................................................ 02
4
INTERCEPTS
20.
During the past year, about how many flights did you originated from …
Atlanta Hartsfield International Airport .............................................................. ___ [150:152]
Charlotte-Douglas International Airport.............................................................. ___ [153:155]
GSP International Airport ................................................................................... ___ [156:158]
21.
[IF FLEW OUT OF ATLANTA IN Q. 20, ASK:]
Why did you originate your trip out of Atlanta instead of GSP International? [DO NOT READ,
RECORD POSITIVE RESPONSES.]
[159:168]
Price or lowest faire........................................................................................................... 01
Airline preference .............................................................................................................. 02
Flight availability/# of flights per day ................................................................................. 03
Family/business in area .................................................................................................... 04
Fewer cancelled flights...................................................................................................... 05
More direct flights/no stop or layover ................................................................................ 06
Someone else booked flight .............................................................................................. 07
Other: ___________ ......................................................................................................... 08
Don’t know ........................................................................................................................ 99
22.
[IF FLEW OUT OF CHARLOTTE IN Q. 20, ASK:]
Why did you originate your trip out of Charlotte instead of GSP International? [DO NOT READ,
RECORD POSITIVE RESPONSES.]
[169:178]
Price or lowest faire........................................................................................................... 01
Airline preference .............................................................................................................. 02
Flight availability/# of flights per day ................................................................................. 03
Family/business in area .................................................................................................... 04
Fewer cancelled flights...................................................................................................... 05
More direct flights/no stop or layover ................................................................................ 06
Someone else booked flight .............................................................................................. 07
Other: ___________ ......................................................................................................... 08
Don’t know ........................................................................................................................ 99
23. Which of the following airports do you PREFER to originate your air travel?
[179:184]
GSP International Airport .................................................................................................. 01
Atlanta Hartsfield International Airport ............................................................................. 02
Charlotte-Douglas International Airport............................................................................. 03
[DO NOT READ.] Doesn’t matter...................................................................................... 04
Now, a few questions for classification purposes only.
24.
What zip code do you live in? ____ ____ ____ ____ ____ ***[142:146]***
5
INTERCEPTS
25.
Please stop me when I read your age group. [READ LIST]
***[80:81]***
18 to 24 ........................................... ................................................................................. 01
25 to 44 ........................................... ................................................................................. 02
45 to 54 ........................................... ................................................................................. 03
55 to 64 ........................................... ................................................................................. 04
65 to 74 ........................................... ................................................................................. 05
75 and older ................................... ................................................................................. 06
[DO NOT READ] REFUSED .......... ................................................................................. 99
26.
Please stop me when I read the range that best describes your total household income for the past
year. Before taxes and other deductions was it...[READ LIST]
[82:83]
Under $25,000 ................................ ................................................................................. 01
$25,000 to $34,999 ......................... ................................................................................. 02
$35,000 to $49,999 ......................... ................................................................................. 03
$50,000 to $74,999 ......................... ................................................................................. 04
$75,000 to $99,999 ......................... ................................................................................. 05
More than $100,000 ........................ ................................................................................. 06
[DO NOT ASK] REFUSED ............. ................................................................................. 99
27.
Gender
[84:85]
Male................................................. ................................................................................. 01
Female ............................................ ................................................................................. 02
DATA [86:200]
Thank you very much for your time. The Greenville Spartanburg International Airport values your opinion.
May I have your name, address and phone number in the event my supervisor would like to verify the
interview.
NAME _______________________________________ PHONE #_______________________
6
Southwest Airlines finds itself at a crossroads
TODAY IN THE SKY
Ben Mutzabaugh, USA TODAY
8:03 a.m. EDT June 29, 2014
DALLAS — To say that Southwest Airlines has undergone profound changes during Gary Kelly's decade-long
tenure as CEO there would be something of an understatement.
There's the company's revamped frequent-flier program.The carrier has undertaken a new focus on courting
business travelers, including expanding to the big-city airports those fliers prefer. Sustained rapid growth has
seen Southwest overtake rivals like American and United to become the USA's top carrier of domestic
passengers. And, starting Tuesday, the company's first-ever foray into international flying begins.
(Photo: Stephen M Keller, AP)
"A lot has changed in a 10-year period," Kelly said during a recent sit-down interview at Southwest's
headquarters in Dallas. "And I don't think it's overly dramatic to say it's been the most transformative period in our history."
That transformation also has left Southwest at something of a crossroads. For much of its 43-year history, the carrier cut its teeth as a scrappy upstart
looking to carve out market share against established legacy rivals like American, Delta and United.
Now, buoyed by a fleet of nearly 700 Boeing 737s, Southwest flies more passengers within the U.S. than any other carrier. The carrier flies to every major
city in the lower 48 states except Cincinnati.
"This isn't the Southwest of old," says Henry Harteveldt, a San Francisco-based travel analyst at the Atmosphere Research Group. "It's a much more
mature Southwest, a much more complex Southwest. This is an airline that's flying coast to coast."
Kelly, who was promoted to CEO in July 2004, acknowledges that Southwest has been thrust into something of a different role, but he's also quick to
assert that despite Southwest's growing prominence, the carrier's ethos remains different from its rivals — which still dwarf Southwest in size when
international traffic is counted.
"I think that's more of a mindset when you compare us to the largest airlines in the world," Kelly says. "The biggest three are the United States carriers
that we compete head-to-head with. They're twice our size. They are gigantic. There's no doubt that we're still the little guy in that sense."
Kelly says Southwest has balanced its growth by trying to maintain its folksy, down-to-earth image.
"What is different, really, is that beginning in the mid-90s — compared to the '80s — we became a nationwide brand with enough size to justify nationwide
advertising," Kelly says. "And we have stuck with it. ... So we do have a personality. I think that does come through very strongly with our messaging and
our advertising."
Southwest's growth also has led some industry observers to suggest that the company's corporate culture — long lauded as one of the best — has
begun to fray at the edges as the company becomes ever larger.
Harteveldt says the company has been able to maintain such a strong culture because "Southwest places such an emphasis on the types of people they
hire."
But "they have a big challenge in keeping the culture alive," he says. Harteveldt believes the company's workers — notably the frontline "troops — aren't
exactly motivated" they same way they have been over the carrier's history.
Kelly says there's "no truth" to that.
"We've never had a layoff, much less asking our employees for pay cuts or benefit cuts," Kelly says. "It's a great place to work."
A Southwest Airlines plane at Bob Hope Airport in Burbank, Calif.(Photo: Paul Sakuma, AP)
He does acknowledge that there's been "some rhetoric" by unions around the company's ongoing contract negotiations with several of its labor groups.
"Labor negotiations are always vigorous and there's always rhetoric," Kelly says. "That's not surprising and there's nothing new about that. It's certainly
not new at Southwest."
Among the items that are new at Southwest: An increased focus on longer flights, part of what's leading to Tuesday's launch of international flights.
"We've been making a pivot over the last five to 10 years to be less dependent on short-haul markets and prepare the airline better for flying longer
distances and longer times for our customers," Kelly say. "So we've changed our frequent-flier program. We've changed our boarding process. And we've
offered more choices for business customers."
One thing that Kelly says won't change as the company grows is its no-fee stance for things like checked baggage or ticket changes.
"We have absolutely no plans to charge, especially for bags," Kelly says. "Bag fees don't fit. I won't promise that into infinity, I don't think that's fair. But we
have absolutely no plans to ever charge for them, and I hope we never do."
Another thing that won't change is the carrier's focus on fares — which Kelly acknowledges have risen along with fuel costs.
He points to "the dramatic increase in fuel prices" that hit the U.S. in 2008, saying fuel has since gone "from about 10-15% of our spending for operations
… to 35% of our spend. And that's forced fares up."
Overall, though, Kelly expects Southwest to continue its transformation this year. Its first international flights begin Tuesday — when Southwest-operated
planes will take off to three international destinations in the Caribbean. Southwest could eventually add as many as 50 new destinations outside the lower
48, ranging anywhere from Canada to the "northern tier" of South America — though he cautions that could take a decade or more.
Elsewhere, the carrier is expected to wrap up its integration with AirTran before Dec. 31. And, in October, the carrier will be able to begin flying long-haul
flights from its "home airport" at Dallas Love Field — something it will be able to do for the first time thanks to the phase-out of legislation that had
restricted flight options there. And Southwest will beef up its presence at Washington's Reagan National Airport, something it was able to do by
successfully bidding for slots given up by American Airlines as part of its merger with US Airways.
"We've got a lot of things coming together this year," Kelly says.
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Plans for major resort, equestrian center in
Polk County revealed
Tryon Resort and Tryon International Equestrian Center planned off Pea
Ridge Road
From staff reports
Published: Wednesday, June 25, 2014 at 11:42 a.m.
Business, community and elected leaders
officially announced Wednesday plans for a
major equestrian and tourism center in
Western North Carolina.
Plans for the Tryon Resort and Tryon
International Equestrian Center call for a hotel,
a lighted 6,000-seat stadium, an Arnold
Palmer-designed golf course, fitness center and
convention center. The property sits on 1,400
acres off Pea Ridge Road in the Green Creek
community.
JASON SPENCER / [email protected]
The site of the future Tryon Resort in Polk
County on Wednesday.
The roughly $100 million project is expected to create hundreds of jobs, and officials
Wednesday said the development is expected to be a major economic engine for the
area, which has deep roots in the equestrian community.
“Our goal is to create a special place that focuses on the passion and love for both
horses and horse sport,” Mark Bellissimo, managing partner of Tryon Equestrian
Partners, said in a written statement. “We intend for individuals and families,
whether they are participants or spectators, to enjoy a broad range of activities while
also maintaining the area's rural character and honoring its long-standing equestrian
tradition. We believe the resort will be a major job engine and contribute to the
community's economic recovery. Working with Salamander Hotels & Resorts, we
aim to create a destination that equestrian, leisure, and group travelers from all over
the world will visit.”
Check GoUpstate.com later for more on Wednesday's announcement.
Copyright © 2014 GoUpstate.com — All rights reserved. Restricted use only.

AGENDA Greenville-Spartanburg Airport Commission Regular

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