Comanaging phakic IOLs
Transcription
Comanaging phakic IOLs
August 2014 VOL. 6, NO. 08 OptometryTimes.com Comanaging phakic IOLs Vault Assessment THIS IS WHY eye care practitioners cornea prefer our lenses more than all other ICL vault multifocal contact lenses.1 NC law bans limited service, material fees Insurers and health plans now may not cap charges on non-covered items By Colleen E. McCarthy Content Specialist FAR Raleigh, NC—North Carolina Governor Pat McCrory recently signed into law a bill that prohibits insurers and health benefit plans from limiting the fee an optometrist can charge patients on services or materials, unless those services or materials are covered by reimPRECISION PROFILE DESIGN bursement under the plan or insurer contract. “We thought that it was extremely imporCompare the cornea and the vault INTERMEDIATE tant to take a stand and take back some degree of control on some of the things going Focus on Refractive Surgery author Dr. Bill Tullo continues his discussion of phakic IOLs this NEAR on in our practices,” says Charles Sikes, OD, month with co-management information, including outcomes, perioperative care, and complication president of North Carolina State Optometric management. Visian ICL induces fewer high-order aberrations in high myopes as compared to LASIK, Society (NCSOS). “A lot of people are strugand it provides 98 percent UCVA at 20/20. Perioperative care is similar to that for cataract surgery, and gling more and more to get things to work although all intraocular surgery carries risks for sight-threatening complications, phakic IOLs are showing well financially in their practices, but insurAIRcomplication OPTIX® AQUA Contact Lenses SEE PAGE 18 an excellent safety profile with ratesMultifocal below one percent. ers want to dictate how we can compete on provide clear binocular vision near through far. services and materials that they don’t even cover. We felt that was out of bounds.” Plasma Surface Technology: Precision Profile Design: ‡ 2† • Full range of ADD powers According to Dr. Sikes, NCSOS was heav• Superior wettability blended seamlessly across and deposit resistance3†† ily involved in the nearly two-year process of the lens passing the law. • Consistent comfort far 4 The law states, “No agreement between an from day 1 to day 30 intermediate near insurer or an entity that writes vision insurance and an optometrist for the provision of vision services on a preferred or in-network basis to plan members or insurance subscribhavecontact an opportunity to review, and if necesByAsk Bobyour Pieper sales representative about the #1 multifocal lens.5 ers in connection with coverage under a standsary correct, any information on their finanalone vision plan, a medical plan, or health cial dealings with industry prior to public rehe U.S. Centers for Medicare and Medicinsurance policy may require that an optomaid Services (CMS) is on track to begin lease. However, they must act promptly, the etrist provide services or materials at a fee publicly releasing information on in- CMS emphasizes. limited or set by the plan or insurer unless Authorized under the Physician Payments dustry-physician financial relationship the services or materials are reimbursed as through its new National Physician Payment Sunshine Act provisions of the federal Affordcovered services under the contract.” Transparency Program: Open Payments web- able Care Act, the Open Payments initiative ™ DRIVEN BY SCI ENCE The new law is effective Oct. 1, 2014, and will for the first time make financial interacsitePERFORMANCE on Sept. 30. See Open payments on page 10 will affect contracts entered into, amended, Beginning in July, healthcare practitioners ^ ACUVUE^on ^ *Dk/t = 138 @ -3.00D. † Compared to ACUVUE^ OASYS^ and PureVision^ contact lenses. ††Lipid deposit resistance compared to Biofinity,^ PureVision, OASYS, ACUVUE or renewed or ^after that date. ADVANCE^ and Avaira^ contact lenses. ‡Image is for illustrative purposes and not an exact representation. ^ Trademarks are the property of their respective owners. “I’m very proud of our membership and Important information for AIR OPTIX® AQUA Multifocal (Iotrafi lcon B) contact lenses: For daily wear or extended wear up to 6 nights for near/far-sightedness and/or presbyopia. Risk of serious eye problems (i.e., corneal ulcer) is greater for extended wear. In rare cases, loss of vision may result. Side effects like discomfort, mild burning, stinging may occur. the orNCSOS. Had it not been for a very tight, References: 1. In a survey of 308 eye care practitioners; Alcon data on file, 2013. 2. Ex vivo measurement of contact angles on lenses worn daily wear using CLEAR CARE ® Cleaning & dedicated of ofleaders 31, 2014 Sept. 2014 3. Nash Sept. 2014M, Mowrey-McKee Disinfecting signifi cance demonstrated at the Aug. 0.05 level; Alcon data on fi15, le, 2009. W, 30, Gabriel M. Agroup comparison various and optometrists Junefor 1, cleaning 2014 and disinfection;July 15, 2014 Aug. 1, 2013 Solution silicone lenses; lipidfor and protein a result dailyposted wear. Optom (scheduled) Vis Sci. 2010;87:E-abstract 105110. 4. Eiden Davisof R, Bergenske P. Prospective study of lotrafilcon (scheduled) FirstSB, posting Registration Opendeposition Paymentsasreport forof2013 Industry hydrogel who answered when they were called on to B lenses comparing 2 versus 4 weeks of wear for objective and subjective measures of health, comfort and vision. Eye & Contact Lens. 2013;39(4):290-294. 5. Based on a third-party industry Close of Close of dispute public reports CMS Enterprise Enterprise Portal entities began report, 12 months ending Decemberto 2013; Alcon data on for file.physician-review, contact their representatives about the bill,” physician resolution Portal begins registration thesafety use ofinformation. Enterprise collecting the instructions See product for complete wear, care,for and says Dr. Sikes.ODT review period period. Portal’s Open Payments system opens required data © 2014 Novartis 1/14 AOM14017JAD Sunshine Act ‘Open Payments’ reports available for review CMS advises healthcare practitioners to act promptly T August 2014 VOL. 6, NO. 08 OptometryTimes.com Comanaging phakic IOLs Vault Assessment Insurers and health plans now may not cap charges on non-covered items cornea By Colleen E. McCarthy Content Specialist ICL vault Compare the cornea and the vault Focus on Refractive Surgery author Dr. Bill Tullo continues his discussion of phakic IOLs this month with co-management information, including outcomes, perioperative care, and complication management. Visian ICL induces fewer high-order aberrations in high myopes as compared to LASIK, and it provides 98 percent UCVA at 20/20. Perioperative care is similar to that for cataract surgery, and although all intraocular surgery carries risks for sight-threatening complications, phakic IOLs are showing an excellent safety profile with complication rates below one percent. See page 18 Sunshine Act ‘Open Payments’ reports available for review CMS advises healthcare practitioners to act promptly By Bob Pieper T he U.S. Centers for Medicare and Medicaid Services (CMS) is on track to begin publicly releasing information on industry-physician financial relationship through its new National Physician Payment Transparency Program: Open Payments website on Sept. 30. Beginning in July, healthcare practitioners Aug. 1, 2013 Industry entities began collecting the required data magenta cyan yellow black June 1, 2014 Registration for CMS Enterprise Portal begins have an opportunity to review, and if necessary correct, any information on their financial dealings with industry prior to public release. However, they must act promptly, the CMS emphasizes. Authorized under the Physician Payments Sunshine Act provisions of the federal Affordable Care Act, the Open Payments initiative will for the first time make financial interac- July 15, 2014 Open Payments report for 2013 posted to Enterprise Portal for physician-review, registration for the use of Enterprise Portal’s Open Payments system opens See Open payments on page 10 Aug. 31, 2014 (scheduled) Close of physician review period NC law bans limited service, material fees Sept. 15, 2014 (scheduled) Close of dispute resolution period. Sept. 30, 2014 First posting of public reports Raleigh, NC—North Carolina Governor Pat McCrory recently signed into law a bill that prohibits insurers and health benefit plans from limiting the fee an optometrist can charge patients on services or materials, unless those services or materials are covered by reimbursement under the plan or insurer contract. “We thought that it was extremely important to take a stand and take back some degree of control on some of the things going on in our practices,” says Charles Sikes, OD, president of North Carolina State Optometric Society (NCSOS). “A lot of people are struggling more and more to get things to work well financially in their practices, but insurers want to dictate how we can compete on services and materials that they don’t even cover. We felt that was out of bounds.” According to Dr. Sikes, NCSOS was heavily involved in the nearly two-year process of passing the law. The law states, “No agreement between an insurer or an entity that writes vision insurance and an optometrist for the provision of vision services on a preferred or in-network basis to plan members or insurance subscribers in connection with coverage under a standalone vision plan, a medical plan, or health insurance policy may require that an optometrist provide services or materials at a fee limited or set by the plan or insurer unless the services or materials are reimbursed as covered services under the contract.” The new law is effective Oct. 1, 2014, and will affect contracts entered into, amended, or renewed on or after that date. “I’m very proud of our membership and the NCSOS. Had it not been for a very tight, dedicated group of leaders and optometrists who answered when they were called on to contact their representatives about the bill,” says Dr. Sikes.ODT ES476611_OP0814_CV1.pgs 07.31.2014 02:43 ADV The attraction is natural. Proclear® 1 day contact lenses naturally attract water for a fresh, hydrated lens-wearing experience. Proclear 1 day lenses use exclusive PC Technology™ to recreate the phosphorylcholine found naturally in human eyes. So, like eyes, they capture a protective film of water. No wonder they’re the only daily lenses with the FDA indication, “May provide improved comfort for contact lens wearers who experience mild discomfort or symptoms related to dryness during lens wear.”* Ask your CooperVision sales representative about current programs and promotions. Natural comfort by design coopervision.com magenta cyan yellow black *Evaporative Tear Deficiency or Aqueous Tear Deficiency (non-Sjogren’s only). ©2014 CooperVision, Inc. ES471187_OP0814_CV2_FP.pgs 07.25.2014 01:41 ADV | AUGUST 2014 EditorialFrom Advisory the Editors Board 3 Intravitreal injections by optometrists? By Ernie Bowling, OD, FAAO Chief Optometric Editor Our profession has had to fight for the privilege of caring for our patients with ocular disease. With optometry as a legislated profession, these battles have occurred in every state and, as a result, optometric practice acts vary widely. Ophthalmology does not have to endure such travails. Ophthalmologists can do pretty much whatever is in their purview, as is their right. Much has been made of the possible shortage of healthcare providers due to changes in healthcare delivery, and as a consequence, some policy makers are looking to “physician extenders” to fill the perceived gap. One possible use of physician extenders caught the eye of an optometrist friend of mine, and he enlightened me. The article, “Implementation of a NurseDelivered Intravitreal Injection Service” was published in the June 2014 issue of Eye. The purpose of this study was “to introduce nursedelivered intravitreal injections to increase medical retina treatment capacity in the United Kingdom.”1 A “rigorous training schedule” was developed that included “mandatory attendance at a full (one) day intravitreal injection (IVI) course, including practical train- ing on pig eyes in a wet lab.” Following the completion of this one-day course, the nurse observed and shadowed the consultant ophthalmologist for 20 injections. Then the nurse performed 20 injections under the supervision of an ophthalmologist. At the end of the training period of 100 injections, the nurse was graded and deemed competent. Over 4,000 nurse-delivered IVIs were followed over a two-year period. The only complication seen was subconjunctival hemorrhages in 5.7 percent of patients. The authors concluded, “Our preliminary results of a series of 4,000 nurse-delivered injections associated without serious vision-threatening complication is indicative that this procedure can be safely administered by a nurse.” No cases of post-intravitreal anti-VEGF endophthalmitis occurred in this study. Age-related macular degeneration is the most common cause of visual loss and blindness in patients over 50 years of age in the developed world.2 As the population ages, the need for therapeutic intervention with this disease will only increase. Some states currently allow some form of ocular injections in their practice acts, but the regulations are restrictive and rare. The results of this study clearly show that nurses, with appropriate training and supervision, can administer this procedure safely and effectively. The question readily follows: why can’t optometrists? The answer surely is we can. We have far more training in ocular anatomy and physiology than do nurses, and optometrists are more familiar with AMD, as we see the condition in our offices daily. And in areas where retinal specialists are widely distributed geographically, it would make even more sense. Optometrists would need to be trained in the procedure, and the U.K. training model appears to be a good one. You can’t argue with their results. With the changing U.S. healthcare landscape, perhaps it is time for ophthalmology and optometry to work together to provide contiguous care in this area, much as we now comanage cataract procedures. It would be a nice change to cooperate and find common ground with ophthalmology instead of undertaking a protracted, costly legislative battle. No one wins in those situations, least of all our patients, and our patients are truly our only concern.ODT References 1. DaCosta J, Hamilton R, Nago J, et al. Implementation of a Nurse-Delivered Intra-vitreal Injection Service. Eye. 2014;28(6):734-40. 2. Augood CA, Vingerling JR, de Jong PT, et al. Prevalence of age-related maculopathy in older Europeans: the European Eye Study (EUREYE). Arch Ophthalmol. 2006;124:529–35. Want to read more from Dr. Bowling? Turn to page 14 for his take on ocular allergies. What’s your question today? Gretchyn M. Bailey, NCLC, FAAO, Editor in Chief, Content Channel Director Did you have a clinical presentation that was a head scratcher today? Did you wonder how or why a diagnostic test is performed? Did something interesting come up during a discussion with one of your students/ mentors/mentees/colleagues? If you’re asking about something, chances are your colleagues are, too. Look into it, figure it out, and write about it! This is the advice I gave to Southern College of Optometry faculty members during a recent invited presentation about publishing in non–peer- magenta cyan yellow black reviewed journals. By far, the biggest question I was asked was, “How do I start?” The best thing to write about is your passion. Do you love the challenge of working with children and contact lenses? Then don’t write about secondary glaucomas! If you have great ideas about how to talk with patients in the optical, don’t chain yourself to the desk to crank out a piece on implementing ICD-10. Go with what you know. You’ll have a more enjoyable time writing about it, and the end result will be better, too. Alternatively, researching a topic in order to learn more or answer a question is another way to begin your professional publishing career. Documenting the process you went through to figure out Mrs. Jones’s IOP spike can help your colleagues learn just what you did. You don’t need to be an expert on the topic if you position the article as a journey of learning. Don’t make the mistake of thinking, “Nobody will want to read about that.” Or, “Somebody already wrote about that.” Consider this: Daily disposable contact lenses launched almost 20 years ago (has it been that long?), and we’re still writing about them. And you’re still reading about them. Every practitioner doesn’t read every article in every journal, I’m sorry to say. A good article idea isn’t limited to one time around. Remember, if it’s interesting to you, it likely is interesting a bunch of other people as well. So get started! The good people at Optometry Times would be delighted to help you publish your first (or tenth) article. Drop me a line with your question or idea from today: [email protected] ES475279_OP0814_003.pgs 07.30.2014 02:13 ADV 4 Editorial Advisory Board August 2014 CHIEF OPTOMETRIC EDITOR Vol. 6, No. 8 CONTENT CONTENT CHANNEL DIRECTOR Gretchyn M. Bailey, NCLC, FAAO Ernest L. Bowling, OD, MS, FAAO Jeffrey Anshel, OD, FAAO Renee Jacobs, OD, MA Diana L. Shechtman, OD, FAAO Ocular Nutrition Society Encinitas, CA Practice Management Depot Vancouver, BC Nova Southeastern University Fort Lauderdale, FL Sherry J. Bass, OD, FAAO Alan G. Kabat, OD, FAAO Joseph P. Shovlin, OD, FAAO, DPNAP SUNY College of Optometry New York, NY Southern College of Optometry Memphis, TN Northeastern Eye Institute Scranton, PA Justin Bazan, OD David L. Kading, OD, FAAO Kirk Smick, OD Park Slope Eye Brooklyn, NY Specialty Eyecare Group Kirkland, WA Clayton Eye Centers Morrow, GA Marc R. Bloomenstein, OD, FAAO Danica J. Marrelli, OD, FAAO Laurie L. Sorrenson, OD Schwartz Laser Eye Center Scottsdale, AZ University of Houston College of Optometry Houston, TX Lakeline Vision Source Austin, TX Crystal Brimer, OD Katherine M. Mastrota, MS, OD, FAAO Joseph Sowka, OD, FAAO Crystal Vision Services Wilmington, NC Omni Eye Surgery New York, NY Nova Southeastern University College of Optometry Fort Lauderdale, FL Mile Brujic, OD John J. 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Townsend, OD, FAAO Steven Ferucci, OD, FAAO Stuart Richer, OD, PhD, FAAO Sepulveda VA Ambulatory Care Center and Nursing Home Sepulveda, CA Dept of Veterans Affairs Medical Center North Chicago, IL VA New York Harbor Health Care System Brooklyn, NY Ben Gaddie, OD, FAAO Gaddie Eye Centers Louisville, KY David I. Geffen, OD, FAAO Advanced Eye Care Canyon, TX CI RCU L ATION CORPORATE DIRECTOR Joy Puzzo DIRECTOR Christine Shappell MANAGER Wendy Bong William J. Tullo, OD, FAAO Eyecare Consultants Vision Source Englewood, CO TLC Laser Eye Centers/ Princeton Optometric Physicians Princeton, NJ Jack L. Schaeffer, OD Walter O. Whitley, OD, MBA, FAAO John L. Schachet, OD Murray Fingeret, OD SENIOR PRODUCTION MANAGER Karen Lenzen Schaeffer Eye Center Birmingham, AL Virginia Eye Consultants Norfolk, VA Leo P. Semes, OD Kathy C. Yang-Williams, OD, FAAO Gordon Weiss Schanzlin Vision Institute San Diego, CA University of Alabama at Birmingham School of Optometry Birmingham, AL Jeffry D. Gerson, OD, FAAO Peter Shaw-McMinn, OD WestGlen Eyecare Shawnee, KS Southern California College of Optometry Sun City Vision Center Sun City, CA CHIEF EXECUTIVE OFFICER: Joe Loggia EXECUTIVE VICE-PRESIDENT, CAO & CFA: Tom Ehardt EXECUTIVE VICE-PRESIDENT: Georgiann DeCenzo EXECUTIVE VICE-PRESIDENT: Chris DeMoulin EXECUTIVE VICE-PRESIDENT, BUSINESS SYSTEMS: Rebecca Evangelou EXECUTIVE VICE-PRESIDENT, HUMAN RESOURCES: Julie Molleston SR VICE-PRESIDENT: Tracy Harris VICE-PRESIDENT, GENERAL MANAGER PHARM/SCIENCE GROUP: Dave Esola VICE-PRESIDENT, LEGAL: Michael Bernstein VICE-PRESIDENT, MEDIA OPERATIONS: Francis Heid Roosevelt Vision Source PLLC Seattle, WA VICE-PRESIDENT, TREASURER & CONTROLLER: Adele Hartwick Advanstar Communications Inc. provides certain customer contact data (such as customers’ names, addresses, phone numbers, and e-mail addresses) to third parties who wish to promote relevant products, services, and other opportunities that may be of interest to you. 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For uses beyond those listed above, please direct your written request to Permission Dept. fax 440-7565255 or email: [email protected]. ES474957_OP0814_004.pgs 07.29.2014 23:55 ADV Digit | AUGUST 2014 DATA E XCHANGE Do you see children in your practice? Yes, I have a pediatrics specialty I see children now & again, but I don’t target my practice to them No, I avoid seeing pediatric patients 17% 28% 17% 39% Yes, I have a family practice & see kids on a regular basis Optometry Times Resource Center Contact Lenses and Lens Care l 5 Marijuana is not a proven treatment for glaucoma, says AAOphth The American Academy of Ophthalmology (AAOphth) has reiterated its stance on medical marijuana for the treatment of glaucoma, stating that it finds no scientific evidence that marijuana is an effective long-term treatment for the disease, particularly when compared to the current prescription medication and surgical treatment available. The academy based its position on analysis by the National Eye Institute and the Institute of Medicine and cautions that marijuana has side effects that could endanger a patient’s eye health. Read more about AAOphth’s stance on medical marijuana for glaucoma on our website. Your go-to place for the latest information on fitting, lens care, and other conditions that affect successful contact lens wear. OptometryTimes.com/AAOMarijuana http://ow.ly/zLFCM Top Headlines Now ODTonline Unlicensed OD sentenced for fraudulent billing OptometryTimes.com/UnlicensedOD Help elderly maintain independence with 7 sight-saving tips OptometryTimes.com/SightSavingTips No charges in Visine poisoning in Michigan OptometryTimes.com/VisinePoisoning VISION THERAPY: TOP TOOLS OF THE TRADE Optometry Times App Get access to all the benefits Optometry Times offers at your fingertips. The Optometry Times app for iPad and iPhone is now free in the iTunes store. Follow us on Twitter to receive the latest news and participate in the exchange. TWITTER.COM/OPTOMETRYTIMES magenta cyan yellow black LIKE US! FACEBOOK.COM/OPTOMETRYTIMES Dr. Marc Taub discusses some of the tools he uses with vision therapy patients in his practice. The tools range from simple to high tech, but each brings benefits to the patients and helps keep them engaged. For more on vision therapy tools from Dr. Taub, check out his story on page 22. http://ow.ly/zKn7B RESPONDING TO BAD ONLINE REVIEWS DO YOU ALWAYS FOLLOW UP? PD REQUESTS: HOW DO YOU RESPOND? Dr. Justin Bazan shares how he responds to negative online reviews. For more, go to page 20. Dr. Mile Brujic and Dr. Jason Miller debate on contact lens follow-ups. http://ow.ly/zKE28 Lisa Frye, ABOC, explains how her office responds to requests for PD measurements. http://ow.ly/zKnLq http://ow.ly/ym3M4 ES476619_OP0814_005.pgs 07.31.2014 02:52 ADV 6 Optometry News In Brief AOA names Jon Hymes as executive director St. Louis, MO—The American Optometric Association (AOA) Board of Trustees named Jon Hymes as the organization’s executive director. Hymes has served as AOA’s interim executive director since February. For the preceding nine years, he managed the organization’s Washington, DC, office, the base of operations for its federal, state and third-party advocacy teams. He will continue to be based there. Hymes succeeds Barry Barresi, OD, PhD, executive director from 2007 through 2013, who resigned to join Ocuhub, a subsidiary of TearLab Corporation. Hymes appointed Renee Brauns, AOA’s chief operating officer, to the newly-created position of associate executive director, effective July 29, 2014. Brauns, who acted as interim deputy executive director this year, joined the AOA in 1999 and has overseen St. Louis operations as chief operating officer since 2010. Hymes joined the AOA in 2005 as Washington Office Director and has been the organization’s lead advocacy strategist He spent a decade on Capitol Hill as a Congressional chief of staff and legislative and communications aide. For five years, he advised Rep. Norman Lent (RNY) He is a graduate of Syracuse University. J&J offers patient resource on UV protection Jacksonville, FL—To help eyecare professionals educate parents about the risks that may be associated with ultraviolet (UV) exposure to the eyes and steps they can take to minimize UV exposure, Johnson & Johnson Vision Care, Inc. has launched a free educational resource, The Sun & Your Eyes: What You Need to Know. “By helping patients become better educated about the potential year-round risks of exposure to the eyes to UV rays and the importance of choosing proper eyewear that provides comprehensive UV protection, we can lessen the risk for ocular UV exposure and help protect the long-term eye health of our patients and their families,” says Millicent Knight, OD, head of professional affairs, Johnson & Johnson Vision Care, Inc. North America. The resource includes important information on the unexpected sources of UV radiation exposure, as well as practical advice for reducing the risks of UV exposure to share with your patients. It also offers guidance on what to look magenta cyan yellow black AUgUST 2014 for in selecting sunglasses to help protect eyes from the sun, along with information about UVblocking contact lenses, which can provide an important measure of additional protection for individuals who wear contact lenses. Google Glass now part of drchrono platform Mountain View, CA—Drchrono Inc. has integrated Google Glass into its EHR platform to build the first wearable health record (WHR). “The iPad was a new consumption device that changed the world, and now we are seeing that doctors want to use more and more hands-free technology. Glass is one of the first of its kind to do this,” says Michael Nusimow, CEO and co-founder of drchrono. “A physician wants to practice medicine and not be burdened with all of the paperwork that goes on in the practice. We knew this would be an important app to integrate into our EHR platform, and we’re excited to now offer this to doctors using drchrono.” Drchrono says doctors could use Glass to: Take pictures in any setting that will be pulled into the patient’s medical record without having to touch anything that could contaminate the doctor’s hands Record videos of patient encounters or surgeries to document, so that medical staff and scribes can code in asynchronous time offline, and view the video to add codes after the encounter Stream data of patient encounters in real time so that doctors can have other physicians, patients’ family members, or scribes watching anywhere the physician can focus on the patient Flip through patient profiles on the heads-up display—physicians can quickly preview a list of all of the patients they are seeing for the day Getting real-time notifications about who has come into the office Review hands-free medical data Electronic device use linked to tear film changes Japan—Office workers with prolonged digital device use may have a change in the makeup of their tear film, which is similar to that of an individual with dry eye disease (DED), according to a Japanese study recently published in JAMA Ophthalmology. The study looked at the relationship between the concentration of mucin 5AC (MUC5AC) in an individual’s tear film, hours worked, and the frequency of ocular symptoms. Participants included 96 young and | middle-aged Japanese office workers, who completed a survey on their work hours and the frequency with which they experienced ocular symptoms. DED was diagnosed as definite or probable, or it was not present, and then tear fluid was collected. The study found that the concentration of MUC5AC was lower in those with definite DED (nine percent of participants) and in those with symptomatic eye strain. This discovery lead the study’s author to conclude that office workers with prolonged computer usage, those with increased frequency of eye strain, and those with DED have a lower MUC5AC concentration in their tear film. Diabetes-related eye damage detected by new technique Bloomington, IN—Researchers from the Indiana University School of Optometry have detected early warning signs of potential diabetes-related vision loss. Stephen Burns, PhD, professor and associate dean at the IU School of Optometry, designed and built an instrument, which uses small mirrors with tiny moveable segments to reflect light into the eye to overcome the optical imperfections of a patient’s eye. It takes advantage of adaptive optics to obtain a sharp image, and also minimized optical errors throughout the instrument. Using this approach, the tiny capillaries in the eye appear quite large on a computer screen. These blood vessels are shown in a video format, allowing observation of blood cells moving through the blood vessels. After imaging each patient’s eye, highly magnified retinal images are then pieced together with software, providing still images or videos. “We set out to study the early signs, in volunteer research subjects whose eyes were not thought to have very advanced disease. There was damage spread widely across the retina, including changes to blood vessels that were not thought to occur until the more advanced diseases states,” says Ann Elsner, PhD, professor and associate dean in the IU School of Optometry and lead author on the study. The observed changes in the study, which was published in Biomedical Optics Express, included corkscrew-shaped capillaries, which were not just a little thicker, but instead the blood vessel walls had to grow in length to make these loops. The changes are visible only at a microscopic level, but some of these patients already have sight-threatening complications. “It is shocking to see that there can be large areas of retina with insufficient blood circulation,” says Dr. Burns. “The consequence for See In brief on page 8 ES476604_OP0814_006.pgs 07.31.2014 02:39 ADV & magenta cyan yellow black ES471175_OP0814_007_FP.pgs 07.25.2014 01:40 ADV 8 Optometry News In brief Continued from page 6 individual patients is that some have far more advanced damage to their retinas than others with the same duration of diabetes.” Because the microscopic damage has not been observable prior to the study, it is unknown whether improvement in control of disease would stop or reverse any of the damage. Worse outcomes linked to newer corneal transplant techniques A study recently published in Ophthalmology found that newer lamellar techniques have worse survival and visual outcomes than penetrating keratoplasties. The study, conducted by the Australian Corneal Graft Registry, looked at 13,920 penetrating keratoplasties, 858 deep anterior lamellar keratoplasties (DALKs), and 2287 endokeratoplasties performed between January 1996 and February 2013 from long-standing national corneal transplantation register. Researchers used Kaplan-Meier functions to assess graft survival and surgeon experience, the Pearson chi-square test to compare visual acuities, and linear regression to examine learning curves. The investigators found that from 1996 to 2006, the number of corneal grafts remained stable (mean 926), but the number increased over the course of the next six years, reaching 1,482 in 2012, revealing a need for 264 additional corneal donors throughout Australia. According to the study, this increase in procedures correlates with a shift in practice, with surgeons performing an increasing number of DALKs, endothelial grafts, and pseudophakic bullous keratopathy after 2006 and a declining number of penetrating grafts. However, when researchers looked at outcomes, they found there was little benefit with the newer techniques when the procedures were matched by era and indication. Penetrating grafts had significantly better survival and visual outcomes compared with DALKs performed for the same indication during the same period. Endokeratoplasties had significantly worse survival than penetrating grafts performed for the same indication during the same time. Compared with penetrating grafts, endokeratoplasties had significantly worse visual outcomes when performed for Fuchs’ dystrophy (P < .001). However, they had significantly better visual outcomes when performed for pseudophakic bullous keratopathy. Surgeons with more than 100 registered keratoplasties had better survival of endokerato- magenta cyan yellow black AUgUST 2014 plasties compared to less-experienced surgeons. However, keratoplasty failure occurred even after 100 grafts among high-volume surgeons. “The new procedures of lamellar keratoplasty that have evolved over the past two decades have been adopted enthusiastically by corneal surgeons worldwide,” write the study’s authors. “Although outcomes have been promoted as being significantly better than those of the well-established alternative of penetrating keratoplasty, the evidence for this claim is unconvincing outside of single-center studies.” VSP individual plans now available for sale Rancho Cordova, CA—VSP Vision Care recently announced its individual vision plans are now available for sale by insurance brokers in the U.S. The company launched a pilot program late last year to allow insurance brokers to sell individual plans directly to consumers, but has now expanded the program to brokers in all 50 states. Brokers can sell the plans through a website hosted by VSP where clients can self-enroll. “Millions of people are without vision coverage, and we want to increase access to care for those who wouldn’t otherwise be covered through an employer,” says Ken Stellmacher, senior vice president and general manager of VSP Individual Plans. “Also, with adult vision care not offered as part of the new public health insurance exchanges, this is a great avenue to make vision care easily accessible to consumers.” Cataract surgery improves Alzheimer’s patients’ quality of life Copenhagen—A study presented at the Alzheimer’s Association International Conference 2014 in Copenhagen found that cataract surgery can slow the decline in cognition and improve quality of life for people suffering from Alzheimer’s and other dementias. Alan J. Lerner, MD, of Case Western Reserve University and University Hospitals Case Medical Center reported interim results from an ongoing clinical trial to determine the effects of cataract surgery on visual acuity, cognitive measures, and quality of life in patients with dementia. Study participants were divided into two groups—one group was had surgery immediately after being recruited for the study, while the other group had delayed surgery or refused surgery. Vision and cognitive status, mood, and capability to complete daily activities are evaluated at baseline and six months after recruitment, or six months after surgery. | Preliminary results from 20 surgical and eight non-surgical study participants found that the surgical group had significantly improved visual acuity and quality of life, reduced decline in memory and executive functioning, and improvements in behavioral measures compared to the non-surgical group. The study also found levels of perceived burden for caregivers in the surgical group showed improvement. “These preliminary results indicate that improved vision can have a variety of benefits for people with dementia and their loved ones, both visual and non-visual,” says Lerner. “Our findings need to be verified in a larger study, but they suggest the need to aggressively address dementia co-morbidities such as visionimpairing cataracts, while balancing safety and medical risks. If the results hold up, it will significantly affect how we treat cataracts in individuals with dementia. Other interventions to offset sensory loss including vision and hearing—may help improve quality of life for people with dementia and their caregivers.” Nicox to acquire Aciex Therapeutics Sophia Antipolis, France—Nicox recently announced that it has signed an agreement to acquire all outstanding equity of Aciex Therapeutics, Inc., an ophthalmic development pharmaceutical company based in the United States. Nicox says the acquisition will broaden the company’s therapeutic development pipeline, which will now include: AC-170 for allergic conjunctivitis, which has completed two phase 3 trials and for which Nicox plans to seek a pre-NDA meeting before submitting a New Drug Application AC-155, in development for post-operative inflammation and pain, which is expected to enter phase 2 studies in 2015 A collaborative research agreement with Portola Pharmaceuticals, Inc. for small molecule dual Spleen Tyrosine Kinase (Syk)/Janus Kinase (JAK) inhibitors for potential topical ophthalmic treatments A portfolio of clinical and pre-clinical product candidates targeting areas like ocular allergy, dry eye, and other inflammatory eye conditions A proprietary manufacturing process that can be used to repurpose existing drugs by producing novel, patentable nanocrystalline forms According to Nicox, Aciex shareholders will received an upfront payment of $65 million in newly-issued Nicox shares, plus contingent value rights giving right to shares, for a potential additional value of up to $55 million.ODT ES476603_OP0814_008.pgs 07.31.2014 02:39 ADV Your patients protect their skin. Help protect their eyes. Many patients are unaware of the long-term implications that may be associated with cumulative day-to-day ultraviolet (UV) exposure to eye health.1 UV-blocking contact lenses worn in addition to sunglasses and a wide-brim hat can provide an additional layer of protection against UV radiation.2 Educate your patients about ACUVUE® Brand Contact Lenses— the only major brand to block at least 97% of UVB and 81% of UVA rays as standard across the entire line.*† To learn more, visit acuvueprofessional.com. *UV-blocking percentages are based on an average across the wavelength spectrum. ACUVUE® Brand Contact Lenses are indicated for vision correction. As with any contact lens, eye problems, including corneal ulcers, can develop. Some wearers may experience mild irritation, itching or discomfort. Lenses should not be prescribed if patients have any eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. Consult the package insert for complete information. Complete information is also available from VISTAKON® Division of Johnson & Johnson Vision Care, Inc., by calling 1-800-843-2020 or by visiting acuvueprofessional.com. † Helps protect against transmission of harmful UV radiation to the cornea and into the eye. WARNING: UV-absorbing contact lenses are NOT substitutes for protective UV-absorbing eyewear such as UV-absorbing goggles or sunglasses, because they do not completely cover the eye and surrounding area. You should continue to use UV-absorbing eyewear as directed. NOTE: Long-term exposure to UV radiation is one of the risk factors associated with cataracts. Exposure is based on a number of factors such as environmental conditions (altitude, geography, cloud cover) and personal factors (extent and nature of outdoor activities). UV-blocking contact lenses help provide protection against harmful UV radiation. However, clinical studies have not been done to demonstrate that wearing UV-blocking contact lenses reduces the risk of developing cataracts or other eye disorders. Consult your eye care practitioner for more information. References: 1. The big picture: eye protection is always in season. The Vision Council Web site. http://www.thevisioncouncil.org/sites/default/files/VCUVReport2013FINAL.pdf. Accessed May 7, 2014. 2. Chandler H. Ultraviolet absorption by contact lenses and the significance on the ocular anterior segment. Eye Contact Lens. 2011;37(4):259-266. ACUVUE®, 1-DAY ACUVUE® MOIST®, 1-DAY ACUVUE® TruEye®, ACUVUE® OASYS®, HYDRACLEAR®, INNOVATION FOR HEALTHY VISION™, and VISTAKON® are trademarks of Johnson & Johnson Vision Care, Inc. © Johnson & Johnson Vision Care, Inc. 2014 magenta cyan yellow black ACU-43878J May 2014 ES471190_OP0814_009_FP.pgs 07.25.2014 01:41 ADV Optometry News 10 Open payments Continued from page 1 tion between industry and healthcare practitioners a matter of public record. The act requires manufacturers of covered pharmaceuticals, medical devices, biologics, and medical supplies that are covered by Medicare, Medicaid, or S-CHIP programs, as well as group purchasing organizations (GPOs), to report detailed information about payments or other “transfers of value” worth more than $10 to physicians and teaching hospitals. What practitioners need to do: 1 Keep track all of all interactions with industry involving payments or transfers of value to ensure accuracy. 2 Register for a CMS Enterprise Portal account. Register to use portal’s Open Payments sections. 3 Review draft payment information posted to the CMS Enterprise Portal beginning July 15 and, if necessary, dispute any inaccurate payment information within 45 days. 4 Be ready to address questions about Open Payments information when it is publicly released this fall. The initial Open Payments reporting period was Aug. 1 to Dec. 31, 2013. Manufacturers and GPOs were to submit reports on financial relationship during that period to the CMS by March 31, 2014. Reports are compiled in the new Enterprise AUgUST 2014 Identification Management (EIDM) system database. The EIDM can be accessed through the CMS Enterprise Portal, which was introduced in June to provide information or facilitate data exchange for a number of emerging agency programs. The reports will remain available for review for 45 days following their initial posting on the portal. Practitioners will have 60 days following the initial posting of the report to formally dispute inaccuracies and attempt to resolve them. That means the review period for the initial round of Open Payments reports will end on about Aug. 30 with the dispute resolution period to end about Sept. 15. CMS urges practitioners to keep a detailed log of financial interactions with industry in order to have a record against which Open Payments reports from industry can be checked. The agency is offering healthcare practitioners free mobile phone apps that have been designed specifically for this purpose (see box). Resolving a dispute may involve working with industry representatives to correct data, according to CMS. Should a practitioner and industry representatives be unable to resolve a dispute by the close of the 60-day dispute resolution period, the report will be posted online as “disputed” while the affected parties continue to attempt to resolve discrepancies. The Open Payments website will be updated at least annually, according to the agency. Healthcare practitioners must register to use the Enterprise Portal. Portal registration is open now and generally requires just a few minutes. However, access to the portal’s Open Payments section requires a second registration process, which may be more time-consuming, the agency says. CMS officials urge practitioners to open a basic Enterprise Portal account and become acquainted with the portal as soon as possible. Doing so will help ensure practitioners can begin reviewing Open Payment reports quickly.ODT | Open Payments reporting Under the federal National Physician Payment Transparency Program, manufacturers and group purchasing organizations are required to report to the government payments or transfers of value to physicians including: – Consulting fees – Compensation for services other than consulting, such as speaker fees – gifts – Entertainment – Food and beverage – Travel and lodging – Educational materials, including journal reprints – Ownership and investment interest However, a few types of payments are exempt: – Honoraria for speaking at certified and accredited CME programs – Educational materials that directly benefit patients – Buffet meals provided to all participants of a large-scale conference – Discounts or in-kind items for the provision of charity care Author Info Bob Pieper is a freelance healthcare writer. He is the former senior editor for AOA News. CMS offers Open payments app to track data The Centers for Medicare and Medicaid Services (CMS) offers a mobile app for the Open Payments program to help physicians track much of the data necessary for successful program reporting. magenta cyan yellow black The Open Payments Mobile for Physicians app allows healthcare practitioners to track contact information for industry, share information with industry representatives, and track payments and other transfers of value in real-time. A corre- sponding app is available for product manufacturers and group purchasing organizations (gPOs). Both the physician and industry apps are available free through the iOS Apple Store and google Play Store. ES476612_OP0814_010.pgs 07.31.2014 02:43 ADV | August 2014 Editorial Advisory Opinion Board 11 The third carotenoid—mesozeaxanthin (Z -RS) and who needs to consume it By Stuart Richer, OD, PhD Stuart Richer, OD, PhD, FAAO, is director of ocular preventive medicine at James Lovell Federal Health Care Facility in Chicago. He is also associate professor of family and preventative medicine at Chicago Medical School and assistant clinical professor at University of Illinois at Chicago department of ophthalmology and visual science. Reach him at [email protected]. We all need it. Beyond this simple statement is a mile of commercial controversy with some prominent optometrists declaring that we must choose eye supplements containing all three carotenoids, including the two isomers of zeaxanthin—namely zeaxanthin (Z) and mesozeaxanthin (MZ). On face value, this seems reasonable. But has it been scientifically proven? No. There are 600 carotenoids in nature—50 commonly found in fruits and vegetables, and 20 in the human blood stream. Of these 20, the retina specifically selects two to comprise the macular pigment. This process actually begins when a fetus is still in the womb. Thus, only two dietary carotenoids make up the macular pigment of the human retina: lutein (L) from leafy greens like spinach, kale, and collard greens, and Z (specifically the RR isomer) from orange peppers, paprika, and corn. The ratio of carotenoids in the blood serum is approximately 4 L/1 Z/0 MZ. Notice that there is no MZ in blood. That is, there is no MZ in the U.S. diet unless one happens to eat an egg originating from Mexico, where MZ originated as an egg yolk colorant added to chicken feed. One could also consume several hundred pounds of fish skin to achieve a physiologically significant dietary dose. The MZ found in eye health supplements is a chemical synthetic derivative produced from a heat-induced, base-catalyzed conversion of L. It is important to note that this is a synthetic process, not simply an extraction of a material from a natural source. While formulas with MZ have been shown to raise macular pigment and improve vision,1 the MZ naturally occurring in the human eye is derived from L metabolically within the retina without MZ supplementation.2,3 MZ has not been found in other non-retinal human tissues, especially in brain tissue where L and Z are believed to play important, but as yet undefined, roles. In the center of the fovea, there are equal concentrations of L, Z, and MZ. There is no question that MZ is important. These are the scientific concerns: There is a competition in absorption among L, Z, and MZ that is well recognized. This reduces serum levels of L and Z. This is important because L, especially, is the major carotenoid in the human brain. Universally better brain function has been recently associated with higher L cerebral concentrations in infants and centenarians.4,5 Thus, by taking eye health supplements contain- 600 magenta cyan yellow black carotenoids are found in nature. 50 are commonly found in fruits and vegetables, and 20 in the human blood stream. Of these 20, the retina specifically selects two to comprise the macular pigment. ing all three macular carotenoids, we could theoretically increase the amount of macular pigment in the eye only to find cerebral function is compromised. MZ has been studied only in combination with L and Z—never alone. Therefore, it is impossible to attribute any of the activity seen in trials employing the combination of L, Z, and MZ to the activity of MZ itself since it is impossible to separate the functionality of these three macular pigments. When a consumer buys an AREDS 2-type of supplement from a big box store labeled as containing “zeaxanthin isomers” (i.e. a combination of Z and MZ,) there is no assurance that the product contains significant amounts of Z—the component used in the AREDS 2 supplement. Furthermore, some products labeled as containing Z may actually contain little—instead they contain MZ in place of Z. Doctors and consumers both deserve clear labeling of products in order to ensure they are getting what they expect in an eye health supplement. There is a distinct need for forthright discussion of the scientific issues associated with MZ. Simple proclamations suggesting three pigments are better than two are misleading.ODT Disclosure: Dr. Richer is the International Scientific Director for the Zeaxanthin Trade Association (ZTA). References 1. sabour-Pickett s, Beatty s, Connolly E, et al. supplementation with three different macular carotenoids in patients with early age related macular degeneration. Retina. 2014 May 30. 2. Johnson EJ, Neuringer M, Russell RM, et al. Nutritional manipulation of primate retinas, III: Effects of lutein or zeaxanthin supplementation on adipose tissue and retina of xanthophyll-free monkeys. Invest Ophthalmol Vis Sci. 2005 Feb; 46(2):692-702. 3. Widomska J, subczynski WK. Why has Nature Chosen Lutein and Zeaxanthin to Protect the Retina? J Clin Exp Ophthalmol. 2014 Feb 21;5(1):326. 4. Vishwanathan R, Kuchan MJ, sen s, Johnson EJ. Lutein is the Predominant Carotenoid in Infant Brain: Preterm Infants Have Decreased Concentrations of Brain Carotenoids. J Pediatr Gastroenterol Nutr. 2014 Mar 31. 5. Johnson EJ, Vishwanathan R, Johnson MA, et al. Relationship between serum and Brain Carotenoids, α-tocopherol, and Retinol Concentrations and Cognitive Performance in the Oldest Old from the georgia Centenarian study. J Aging Res. 2013 Midwestern University unveils plans for new optometry school Downers Grove, IL—Midwestern University in Downers Grove, IL, has announced plans to open a new optometry school. The university’s campus in Glendale, AZ, is already home to the Arizona College of Optometry. The university recently unveiled its plans to build a new office and classroom building to act as the future home of the col- lege, which will enroll 50 students per year. According to university spokesperson Jill Blair-Smith, the university has not yet received state approval for the program. The program’s implementation could be more than two years away. Downers Grove is located about 20 miles west of Chicago.ODT ES476675_OP0814_011.pgs 07.31.2014 03:21 ADV 12 dvisory Board Opinion August 2014 | Optometry practice: 25 years ago vs. now By Frederick Frost, OD Dr. Frost is an OSU graduate and has been in practice for 25 years with a specialty in geriatrics. Contact him at [email protected]. I recently achieved 25 years in private practice. This commentary is being written by voice dictation on my laptop—something I could not even imagine 25 years ago when I started. When I started college, I’d seen only one computer in my life, a Macintosh Plus, which was the only computer in my entire dormitory in college. When I think back to 25 years ago, I used to book only one patient per hour, as the doctor before me had done. Eighty percent of our receipts came from optical sales, which were mostly cash sales then. In fact, on my first day of practice, I had only one appointment that day at 4:30 p.m.—the latest appointment. I was not allowed to use therapeutics because we had just recently gotten diagnostics in Ohio. I remember sitting at my desk all day being overwhelmed, having no idea what I should do. I was fresh out of school and, quite frankly, I was scared to death. No clinical instructor to consult, no classmate to ask questions, totally on my own. There was no pachymeter, no OCT, no retinal tomography, no GDx; state-of-the-art was the Humphrey Visual Field Analyzer. I remember early on when I got a fax machine and was absolutely amazed I could insert a piece of paper, and it would appear somewhere else magically. Mobile phones were extremely rare, and I didn’t have one for many years until I got one of the old Motorola phones that were about half the size of my iPad Mini. Contact lenses had just started moving to disposables, and things were changing. The doctor before me did not fit contact lenses, and I remember needing to purchase a keratometer, slit lamp, as well as a soft contact For all of you starting out in optometry, I can promise you this: when you reach your 25th year as I have, you will not be practicing in any way that you can imagine. lens vial crimper (remember those?). There was no public Internet, and advertising was limited to the Yellow Pages, newspaper, and the sign in front of your office. I remember having to balance the checkbook by hand, after I received the paper statements in the mail. There were no electronic deposits, just putting checks and cash in the bank. I had a copier in the office but could not even imagine that I would have a scanner someday. Billing, what little there was, was paper claims and mail. When I visited nursing home back then, I had a 300-pound case to carry my equipment, including portable refractor arm, that I wheeled up a handicap ramp in my van. My portable tonometer was a Makay Marg! All records were done by on paper, which meant carrying all the paper files for all my patients to each nursing home. I performed 10 to 15 exams per day, which was a lot back then. Tomorrow, when I go to the nursing home, I’ll be rolling in one single small luggage bag that weighs about 20 pounds and has all the equipment I used to have—and more. My records will be electronic, and quite a bit of my work will be entered by voice/templates rather than by typing. I will be seeing about 30 patients tomorrow, which I can now do thanks to technological advances. For all of you starting out in optometry, I can promise you this: when you reach your 25th year as I have, you will not be practicing in any way that you can imagine. I still love optometry, even more than I used to, and I can tell you that at 25 years, you can see the end as well as the beginning. You should appreciate every day you have in practice because it will all be gone in the blink of an eye.ODT This article originally appeared as a post on ODWire.org and republished with permission from the author. Google Glass moves into the operating room Chicago—According to a recent article in the Bulletin of the American College of Surgeons, Google Glass could change the way surgeons provide care in the operating room. This comes after some members of the American College of Surgeons were selected to be among the first to test out the device. The article painted a picture of a surgeon using the device to record video during an operation to send out to a colleague for a second opinion. Or, Google magenta cyan yellow black Glass could allow the surgeon to view magnetic resonance imaging (MRI) images without stepping away from the operating table. In the future, the device could also allow surgeons to: • Make a patient safety checklist • Transmit surgical video in real time • Provide point-of-view teaching or training opportunities • Provide patient information during surgery While the device is still in the early stages of implementation within the medical community, the first Google Glass-assisted operation was performed last year by Rafael Grossmann, MD, FACS, during a percutaneous endoscopic gastrostomy. However, there are still concerns about Health Insurance Portability and Accountability Act (HIPAA) compliance and security concerns that need to be addressed before the device becomes an operating room regular.ODT ES476676_OP0814_012.pgs 07.31.2014 03:21 ADV | August 2014 Editorial Advisory Opinion Board 13 Letters To the Editor My FAvORItE APP Jotnot Scanner JotNot Scanner turns your smartphone into a minicopy machine by taking pictures of documents and converting them to PDF files that you can e-mail or store for later use. It’s a great way to keep a digital format of important documents. I can use it at home too—I just scanned my daughter’s artwork from school and uploaded the images to make a photo book keepsake. Now if only I can bring myself to throw away the originals I could really de-clutter my life! —Leslie O’Dell, OD, FAAO Hanover, PA iHealth launches world’s smallest blood glucose monitor for iPhone, Android Mountain view, CA—iHealth has launched a glucose monitor for iPhone and Android smartphones. According to the company, iHealth Align is the world’s smallest and most portable mobile glucometer. The U.S. Food and Drug Administration-approved device retails for $16.95. The user inserts a test strip into the small, teardrop-shaped device that plugs directly into a smartphone. Using the free iHealth Gluco-Smart app, users can log their glucose measurements and view trends and statistics over the span of seven, 14, 30, or 90 days. The app can also set up reminders for medication, record insulin doses and pre/post meals or fasting, and keeps track of the quantity of test strips and their expiration date—which the company says it sells at or below the typical insurance co-pay contribution.ODT magenta cyan yellow black Profession violation? I agree wholeheartedly with Dr. Timothy J. Smith’s letter strongly condemning NBEO’s board certification (“Plea for NBEO,” May 2014). Perhaps this enterprise is motivated by our continuing inferiority complex regarding ophthalmology. But while we try to become more “medical,” more non-optometrists perform refractions in ophthalmology offices. Shouldn’t we be more concerned about this violation of our profession? Alfred Jan, OD, MA San Jose, CA Another EHR solution Thank you for your article “EHR Roundup” in the June issue of Optometry Times. This article brought up some good points about the future of EHR implementation by optometrists and gave a good overview of a few of the EHR products in the eyecare market. I wanted to add one other software, QuikEyes, to your list. QuikEyes was developed in 2006 to provide an affordable, easy-to-use EHR option for small to medium-sized private and corporate-affiliated optometry practices. QuikEyes is cloudbased and includes an optometry-specific EHR module, practice management (with inventory) module and a fully embedded patient communications (text/e-mail) module. The software is designed to allow OD users to purchase only the specific modules needed for their practice. QuikEyes is a complete ambulatory certified EHR for Stage 1 Meaningful Use and is currently awaiting Stage 2 certification from InfoGard. Matt Lowenstein OD Founder, President, QuikEyes, Inc. Overland Park, KS I will be applying to optometry schools this summer, and I can honestly say that Optometry Times has really given me an edge on the application process. I have read about the problems faced by optometrists, the changes in the industry, and new solutions to everyday eye care problems; all of which will be great assets in proving to optometry schools that I am serious about becoming an optometrist. I really appreciate this publication, and I just wanted you to know that it has made a great impact on my career goals. Thank you again for all that you do! Susan Sunny University of Illinois at Urbana-Champagin Class of 2015 Manual keratometry helps diagnose keratocones I loved Dr. Katherine Mastrota’s article on manual keratometry (“Why keratometry is important,” June 2014 iTech). I can’t tell you how many early keratocones are missed by automated keratometry. Frank Pirozzolo, OD Staten Island, NY For the record In “EHR roundup” in our June issue, pricing was not included for MaximEyes. The information that should have been listed is: Starts at $375 per month (includes customer support) Optometry Times regrets the omission. Like something we published? Hate something we published? Have a suggestion? Optometry Times gives a leg up in application process Thank you for adding me to the e-mail list for Optometry Times this past year. I have been reading all of the articles that I receive in the e-mails; they have all really helped me to understand optometry and all of its related components a lot better. WE WAnt tO HEAR FROM yOu! Send your comments to [email protected]. Letters may be edited for length or clarity. ES476683_OP0814_013.pgs 07.31.2014 03:22 ADV 14 Focus on Allergy August 2014 | Nonpharmacologic care for ocular allergies Grandma’s common-sense home remedies can help to offer relief Allergic diseases have greatly increased in industrialized countries. About 30 percent of people suffer from allergic symptoms, and from 40 to 80 percent of these have ocular symptoms.1 We all prescribe topical medicines for our patients with ocular allergies; their use has become almost second nature. These medications do a truly remarkable job of helping our patients who suffer from seasonal or perennial ocular allergies. I like to temper these pharmacologic recommendations with some commonsense ideas that will complement the pharmacological treatment and greatly alleviate the patient’s symptomatology. Prevention As with any allergy, the first step for successful management of either the seasonal or perennial forms of ocular allergy should be prevention, or avoidance of the allergens that trigger symptoms. Avoidance of allergens can result in up to a 30 percent decrease in allergy symptoms.2 Advise your patients to stay indoors when pollen counts are highest, usually in midmorning and the early evening. Pollen is one of the most common allergens, and unfortunately it is one of the most difficult to avoid. Keep windows closed and run the air conditioner instead of window fans because window fans can draw in pollen and mold spores. The dust in buildings contains a mixture of potential allergens, including fabric fibers, feathers, animal and human dander, bacteria, particles of food, plants and insects, and microscopic dust mites (Dermatophagoides species).3 Use high-quality furnace filters that trap common allergens, and replace the filters frequently. Clean floors with a damp mop because sweeping tends to stir up allergens. Limit the use of pillows, bedding, draperies, and other linens, such as dust ruffles and bed canopies. Consider using blinds instead of curtains for window covers. To prevent mold from growing inside your home, keep the humidity under 50 percent. That might require the use of a dehumidifier, especially in a damp basement. Clean your kitch- magenta cyan yellow black cold compresses and/or ice packs because patients find that the cool temperature quells the allergy-associated itching and burning. Artificial tears and preservative-free lubricants may be soothing, and they dilute and wash away allergens in the eye. Refrigerating eye drops prior to their use may provide additional relief of symptoms. Try to not rub the ens and bathrooms with a five percent eyes. Increased levels of tear tryptase bleach solution to cut down on mold. have been reported following eye rubIn a warm, humid house, dust mites can bing, indicating increased mast cell dethrive year-round in bedding, upholstery, granulation.4 Rubbing the eye releases carpets, and the like. Their protein waste products stimulate histamine from the the allergic reaction. mast cells, which Limit dust mite expotentiates the alposure by encasing lergic response, and By Ernie Bowling, your pillows in alavoiding eye rubOD, FAAO lergen-impermeable bing can reduce the Chief Optometric Editor covers. Wash bedtime course of the ding frequently in disease.5 water that is at least If t he pat ient 130°F. Old mattresses are often teeming wears contact lenses, consider tempowith allergens, so if your mattress is rarily discontinuing contact lens wear more than a few years old, think about during the peak allergy season, or conreplacing it with a new one. sider switching to daily disposable conIf a pet is causing the allergies, adtact lenses. vise the patient to keep the home free of There are a lot of environmental modpet dander and keep pets off the furniifications a patient can make to help alture. Clean carpets regularly and thorleviate his ocular allergies. Reminding oughly to remove dust and allergens, the patient of these will go along way and consider replacing area rugs and toward alleviating his suffering not only carpets, which trap and hold allergens, during peak allergy season but yearwith hardwoods, tile, or other flooring round.ODT materials that are easier to clean. Try to keep the pet outside as much as posReferences sible. For goodness sakes, keep the pet 1. Kari O, saari KM. updates in the treatout of your bed. Wash your hands imment of ocular allergies. J Asthma Allergy. 2010 Nov;3:149-58. mediately after petting any animals, and remove and wash clothing after visiting 2. Bielory L. update on ocular allergy friends with pets. treatment. Expert Opin Pharmacother. 2002 May;3(5):541-53. When the patient is outdoors, recommend wraparound sunglasses to help 3. Ronge LJ. Ocular allergies: Fight the Mite. Available at: wew.aao.org/ shield eyes from allergens, and a widepublications/eyenet/200402/feature. brim hat can likewise reduce the amount cfm. Accessed 6/12/2014. of allergens blowing into the eyes. Re4. Butrus sI, Ochsner KI, Abelson MB, et mind the patient to drive with the car al. the level of tryptase in human tears. windows closed during allergy season. An indicator of activation of conjunctival Another strategy for minimizing allermast cells. Ophthalmology. 1990 gen exposure is to have the patient wash Dec;97(12):1678-83. her hands and brush her hair more fre5. Azari AA, Barney NP. Conjunctivitis: quently and to change clothes when she a systematic review of diagnosis and comes in from outdoors. treatment. JAMA. 2013 Oct;310(16): Regardless of the allergen, recommend 1721-9. ES474958_OP0814_014.pgs 07.29.2014 23:54 ADV SOMETIMES DREAMS NEED A PARTNER • Up to 100% Financing • Dedicated Construction Team • Construction Lending Experts • Other Financing Options include: Acquisitions, Expansions & Refinancing ©2014 Live Oak Banking Company. All rights reserved. Member FDIC magenta cyan yellow black liveoakbank.com/healthcare • 877.890.5867 ES477298_OP0814_015_FP.pgs 07.31.2014 23:21 ADV 16 Focus on Lens Care August 2014 | The harsh reality of contact lens care compliance Americans fall short on lens care. Know the why behind the behavior Hopefully, we have at least one person in our offices investing the time to educate each and every contact lens wearer on how to properly care for his lenses, and furthermore, ensuring that every established wearer is carrying out those instructions appropriately. We also like to think that our beloved patients are taking that instruction to heart: washing their hands, rubbing and rinsing their lenses, cleaning and replacing their cases, and never, ever topping off. But the harsh reality is that overall compliance is relatively poor. Research has uncovered the astonishing apathetic behaviors of patients time and time again, but we have yet to use that information to change future behavior. A recent study may help shed some light on how to elicit better habits from our contact lens wearers. By the numbers Recently, Dumbleton1 looked at the most common shortfalls of contact lens compliance by administering an online questionnaire to 100 contact lens wearers. Inaccurate use of lens care, failure to clean or discard the lens case, introduction of tap water, and inadequate hand washing were among the most common discretions. In this study, 27 percent admitted to topping off their solution, while only 39 percent reported rubbing and rinsing their lenses every night. Twenty-two percent said they never clean their case, and 67 percent of those who do rinse it with tap water. An astonishing 76 percent routinely (and inappropriately) recap their case. Regrettably, the percentage of patients claiming to wash their hands every time before removing their lenses was a mere 45 percent, and not all of them use soap! For many, hand washing was stimulated only by the urge to remove an obvious residue, such as makeup or food. How do we rank? We pride ourselves in our cleanliness; however, a glowing 89 percent of the con- magenta cyan yellow black tact lens wearers surveyed in Saudi Arabia “appropriately” washed their hands before handling their lenses. How can they be better at this, considering 80 percent of the beauty shops in the study admitted to selling contact lenses without an Rx, and 61.4 percent dispensed them with no instructions at all? Yet in the U.S., our patients buy their lenses from authorized distributors and receive their training from us, but only 45 percent wash their hands every time before removing their lenses.2 In the Maldives, a whopping 61 percent of those surveyed were deemed to exhibit poor hand hygiene, and 36 percent reported exposing their lenses to water. Interestingly, approximately 90 percent of those surveyed saw themselves as average or better contact lens wearers. This is yet another sign that patients don’t see deviations in lens care and hygiene as being consequential.3 By Crystal M. Brimer, OD, FAAO Dr. Brimer is in private practice in Wilmington, NC, and has special interests in contact lenses and dry eye. E-mail her at [email protected] Among 500 healthcare workers in Pakistan, only 33 percent changed their solution daily, while 42 percent used the same solution for more than two weeks. (Only 24 percent claimed to know proper cleaning techniques). Even among these low standards, 82 percent claim to have adequate hand hygiene prior to handling lenses.4 We think of hand washing as it ap- plies to microorganisms, but there is another factor to consider. Dermal lipids can be transferred to the surface of the lens. One study analyzed the amount of lipids transferred to the lens after a novel hand wash and a thorough hand wash, compared to no hand wash. Fluorescein spectroscopy revealed, on average, 14 fluorescence units (FU), six FU, and 28 FU, respectively. This indicates a four-fold increase in lipid deposition for those who didn’t wash up.5 76% of lens wearers surveyed in the U.S. said they routinely (and inappropriately) recap their case. The why behind the behavior Dumbleton1 didn’t just look at compliance rates, she took it one step further and explored the reasons behind the behavior. Participants who were ranked as “generally compliant” or “generally noncompliant” were asked to participate in separate focus groups. This was done in an attempt to understand the motivating factors that influenced their level of compliance. She deemed the two biggest influencers of both groups as education, or lack thereof, and consequence of behavior. Firstly, those who were generally compliant had clearly been given precise instructions to follow, while many of the noncompliant patients had no knowledge of proper behavior. Tilia6 compared the overall compliance of contact lens wearers receiving verbal direction vs. those receiving both written and verbal instructions. We shouldn’t need a study to tell us that the latter method is more effective, but he found that patients receiving only verbal instructions were about twice as likely to inappropriately rinse their cases with tap water (a habit that causes a substantial rise in the presence of gram-negative bacteria in the case). Secondly, actual consequences and perceived consequences may be two different things. On the lens, noncompliance may cause deposition and dehydration. ES474974_OP0814_016.pgs 07.29.2014 23:55 ADV | August 2014 In the eye, it can lead to corneal staining, conjunctival injection, papillae, and even corneal ulcers, both infectious and sterile. Some patients may internalize an increased risk for infection on some level, but it seems their behavior was more significantly affected by their perception of other, more immediate, consequences: blur, visible deposits, and discomfort. Patients are more likely to change their lenses or amp up their cleaning regimen when they experience more dryness or a drop in their end-of-day comfort.1 However, research shows the majority of noncompliant tendencies are not associated with contact lens-related dry eye. Inappropriate replacement schedules, inadequate rub and rinse, topping off, and even the omission of hand washing did not seem to negatively affect their dry eye score or their clinical presentation of dryness.7 How do we change behavior? How can we use this research to our advantage in a clinical setting? Clearly, education is a principal factor, and the burden to deliver that education lies, primarily, on our shoulders, as eyecare providers. However, the required investment of staff and time is far outweighed by the benefit of preparing our patients for a lifetime of successful lens wear. This week, raise awareness among your staff and delegate who in the office will have this crucial conversation with the patient. None of Dumbleton’s focus groups seemed to have an understanding of the imminent risk imposed by improperly caring for their lenses. Even the compliant patients were more motivated by the perception of their immediate comfort and vision.1 This is key information, indicating that we may be more effective in motivating patients by touting the added benefits of compliance (better vision and comfort) vs. the imposed risks of noncompliance.ODT Khan sA. Contact lens use and its compliance for care among healthcare workers in Pakistan. Indian J Ophthalmol. 2013 Jul;61(7):334-7. 5. Campbell D, Mann A, Hunt O, santos LJ. the significance of hand wash compliance on the transfer of dermal lipids in contact lens wear. Cont Lens Ant Eye. 2012 Apr;35(2):71-7. 7. Ramamoorthy P, Nichols JJ. Compliance factors associated with contact lens-related dry eye. Eye Contact Lens. 2014 Jan;40(1):17-22. Extraordinary choices. Extraordinary vision. Change the way your patients see the world. 1. Dumbleton KA, spafford MM, sivak A, Jones LW. Exploring compliance: a mixed-methods study of contact lens wearer perspectives. Optom Vis Sci. 2013 Aug;90(8):898-908. 3. gyawali R, Nestha Mohamed F, Bist J, Kandel H, et al. Compliance and hygiene behaviour among soft contact lens wearers in the Maldives. Clin Exp Optom. 2014 Jan;97(1):43-7. 4. Khan MH, Mubeen sM, Chaudhry tA, magenta cyan yellow black 17 6. tilia D, Lazon de la Jara P, Zhu H, Naduvilath tJ, et al. the effect of compliance on contact lens case contamination. Optom Vis Sci. 2014 Mar;91(3):262-71. References 2. Abahussin M, Alanazi M, Ogbuehi KC, Osuagwu uL. Prevalence, use and sale of contact lenses in saudi Arabia: survey on university women and non-ophthalmic stores. Cont Lens Ant Eye. 2014 Jun;37(3):185-90. Focus on Lens Care For patients who want more than an ordinary clear lens, the wide array of Transitions® adaptive lenses™ offers an option for everyone. Transitions lenses seamlessly adjust to changing light conditions while reducing glare, so your patients always see life in the best light. See how to recommend the right lens at 9 out of 10 people who wear Transitions lenses love them. TransitionsPRO.com/products Transitions, the swirl and XTRActive are registered trademarks and Transitions Adaptive Lenses, Signature, Vantage and Life well lit are trademarks of Transitions Optical, Inc. ©2014 Transitions Optical, Inc. Photochromic performance is influenced by temperature, UV exposure and lens material. Transitions Drivewear sun lenses are optimized for sunlight response. They should not be used for night driving. Drivewear is a registered trademark of Younger Mfg. Co. 1 % UV BLOCK Life well lit ES474973_OP0814_017.pgs 07.29.2014 23:55 ™ ADV 18 FOcus On Refractive Surgery August 2014 | Part 2: Phakic IOLs Comanaging non-corneal surgery Last time we discussed the benefits of phakic intraocular lenses (IOLs), including patient selection criteria for both anterior chamber and posterior chamber lenses. Now, let’s discuss the comanagement of phakic IOLs including outcomes, perioperative care, and complication management. Visual outcomes Visian ICL (Implantable Collamer Lens) induces fewer high-order aberrations compared to LASIK in high myopia, resulting in better quality of vision in low luminance.1 U.S. military studies show that Visian ICL provides 98 percent uncorrected visual acuity (UCVA) at 20/20, resulting in a 99 percent patient satisfaction rate.2 Thirty-four percent of soldiers gained at least one line of best-corrected visual acuity (BCVA).3 One hundred percent of more than 200 U.S. soldiers report that Visian ICL provided better vision than their previous spectacles, enabling them to function and perform better.2 Perioperative care Perioperative care for phakic IOL patients is very similar to that of patients who undergo cataract surgery. Because toric phakic IOLs are not currently available in the U.S., a plan to correct significant residual astigmatism (spectacles, LASIK, PRK, LRI [limbal relaxing incisions]) should be in place prior to surgery. Preoperative evaluation is also similar to cataract surgery. Soft contact lenses should be removed one to two weeks By William Tullo, OD Dr. Tullo is the vice president of clinical services for TLC Vision and adjunct assistant clinical professor at SUNY College of Optometry. prior to pre-op evaluation and one day prior to actual surgery. Hard or rigid gas permeable contact lenses must be removed four to six weeks prior to preop evaluation. These patients can be transitioned to soft contact lenses during this period if they cannot tolerate vision with spectacles. Preoperative medications typically include topical antibiotic prophylaxis (qid x five to seven days). After surgery, continue the topical antibiotic for one week, add a topical steroid (two to four weeks) and a topical NSAI (two to four weeks). After surgery, patients should be instructed to refrain from eye makeup, heavy lifting, and swimming for one week and to wear clear plastic shields at bedtime for three to five days. If your patient is having a Visian ICL implanted, laser peripheral iridotomy is performed one to two weeks prior to Vault Assessment cornea ICL vault Compare the cornea and the vault magenta cyan yellow black Figure 1. The first examination at two to four hours includes UCVA, biomicroscopy, and IOP check. Ensure that the IOL is centered, attached, and properly vaulting the crystalline lens. Also look for anterior chamber inflammation. Pre-operative examination – Ocular/systemic health history – Medications/allergies – UCVA – Manifest refraction with BCVA – Cycloplegic refraction – Binocular evaluation – Biomicroscopy – Dry eye evaluation – IOP – Dilated retinal examination – White-white measurements (Visian ICL) – Anterior chamber depth – Endothelial cell count – Topography/tomography ICL implantation. One or two holes are created in the superior iris near the superior limbus to allow unimpeded flow of aqueous fluid after ICL implantation. Patients are usually given a topical steroid for one week after surgery. You should monitor the patient for intraocular pressure (IOP) spike and inflammation within 24 hours of iridotomy. After phakic IOL surgery, post-operative patient care includes examination two to four hours after surgery, then one day, one week, one month, and three months after surgery (Table 1). The first examination at two to four hours includes UCVA, biomicroscopy, and IOP check. You must ensure that the IOL is centered, attached (Verisyse), and properly vaulting crystalline lens (Visian) (Figure 1), as well as look for anterior chamber inflammation. Early IOP elevation is most often caused by retained viscoelastic or non-patent iridotomy. Retained viscoelastic material can often be resolved by “burping” the wound at the slit lamp, while a non-patent iridotomy requires return to YAG laser to enlarge opening(s). ES476039_OP0814_018.pgs 07.30.2014 22:45 ADV Refractive Surgery | August 2014 TABLE 1 Post-op examination 2-4 Hours 1 Day 1 Week 1 month 3 months YES YES YES YES YES X X YES YES YES Biomicroscopy YES YES YES YES YES IOP YES YES YES YES YES DFE X X X X YES UCVA Refraction w/BCVA TABLE 2 Visian ICL post- market data 2011 Excessive vault 0.52% Inadequate vault 0.23% Lens opacity > 6 months 0.57% ICL exchange 0.77% Biomicroscopy is essential to rule out infection or endophthalmitis and ensure IOL centration and ICL vaulting. Proper vaulting of the Visian ICL is between 0.5 to 1.5 times the thickness of the cornea. Inadequate vault can result in crystalline lens opacification, while excessive vaulting can result in elevated IOP. Dilated retinal exam can wait until one or three months post-op, provided BCVA is unchanged, no excessive inflammation noted, and no symptoms of photopsia or floaters arise. Complications Many studies show excellent safety profile of the phakic IOLs currently available in the United States.4 All intraocular surgeries have the potential for serious vision-threatening complications. One U.S. military study in Ft. Hood, TX, of 141 eyes reported zero percent complications in a young myopic population. In 2011, Staar Surgical reported Visian post-market safety data with complication rates below one percent (Table 2). Anterior chamber lenses can potentially increase the risk of corneal decompensation and pigment dispersion. Posterior chamber ICLs can increase the risk of glaucoma and anterior subcapsular cataract. All phakic IOLs also can cause retinal detachment or endophthalmitis. A magenta cyan yellow black long-term study of 617 consecutive myopes who underwent ICL implantation demonstrated a rate of retinal detachment of 0.32 percent.5 A literature review of 2,592 eyes with Visian ICL implantation showed the most common complication was cataract in 5.2 percent, often due to improper ICL sizing resulting in insufficient lens vaulting of the crystalline lens.6 FOcus On 5. Bamashmus MA, Al-salahim sA, tarish NA, saleh MF, et al. Posterior vitreous detachment and retinal detachment after implantation of the Visian phakic implantable collamer lens. Middle East Afr J Ophthalmol. 2013 Oct-Dec;20(4):327-31. 6. Fernandes P, gonzalez-Meijome JM, Madrid-Costa D, Ferrer-Blasco t, et al. Implantable collamer posterior chamber intraocular lenses: a review of potential complications. J Refract Surg. 2011 Oct;27(10):765-76. Digital Photography Solutions for Slit Lamp Imaging Coming soon Digital SLR Camera Patients in the U.S. will likely see new phakic IOL options available in the near future. In addition to a toric version of Visian ICL, under clinical investigation is a fenestrated version of the ICL that will eliminate the need for peripheral iridotomy prior to lens implantation.ODT References 1. Parkhurst gD, Psolka M, Kerzirian gM. Phakic intraocular lens implantation in united states military warfighters: a retrospective analysis of early clinical outcomes of the Visian ICL. J Refract Surg. 2011 Jul:27(7):473-81. 2. Barnes s. Is the ICL Ready for Service in the US Army. Kauai, HI: Hawaiian Eye Meeting; February 2010. 3. Parkhurst gD, Psolka M. A Retrospective Analysis of Outcomes in Consecutive Eyes Undergoing Implantable Collamer Lens Refractive Surgery for the Correction of Myopia. san Antonio, tX: Fourth Annual International Military Refractive surgery symposium; January 11-13, 2010. 4. Igarashi A, shimizu K, Kamiva K. Eight year follow up of posterior chamber phakic intraocular lens implantation for moderate to high myopia. Am J Ophthalmol. 2014 Mar:157(3);532-9. 19 Digital Eyepiece Camera iPhone® Adaptor Made in USA TTI Medical Transamerican Technologies International Toll free: 800-322-7373 email: [email protected] www.ttimedical.com ES476038_OP0814_019.pgs 07.30.2014 22:45 ADV 20 Focus on Technology August 2014 | How to handle a bad online review The five Rs of replying incude recognizing the opportunity and responding “You are the worst Yelper ever!” Have you ever wanted to reply to a user review with those words? I’m sure you have. Well, I do, and it feels great! It often is the most helpful and appropriate response you could make. help ensure that the people who are Let’s face it, there are just some bad best matched for your office end up in apples in the bunch. If they were great your exam chair. Yelpers, they would have never selected your office in the first place. In an age where people are reviewing everything Service breakdown or bad match? from their liquor store to their eye docThere are basically on two types of tor, people can (and negative reviews: should) research a one in which you By Justin Bazan, OD spot ahead of time had a ser vice is a 2004 SUNY grad and the to determine if that breakdown, and owner of Vision Source Park place is what they one in which the Slope Eye in Brooklyn. Reach are looking for. reviewer is just a him on his Facebook page. Review sites are bad match. abundant, and they These ser vice are best used to find brea kdow n rethe ideal spot you are looking for. They views are easy to handle. Simply apolare worst used as a forum to post a rant ogize, own up to it, rectify the situaabout a business the reviewer should tion, make amends, and then do somehave not been to in the first place. We thing extra and unexpected to make have the opportunity to educate the up for it. Everyone is largely in agreepublic about this, and we should do so ment on how to handle those types of when given the opportunity. This will negative reviews. These also represent User reviews are often quality control. Sometimes it takes an outsider to help the insider learn what is really going on. I would have preferred to know about the situation when it happened because it would have lead to a quicker termination or remediation of those employees. It’s great to remind staff they are always potentially being reviewed and that the boss is looking at them! This situation was a service breakdown, so the response was easy. I apologized, and privately I e-mailed her a gift certificate to a local vendor. magenta cyan yellow black only a very small percentage of negative reviews. Where people often get things twisted are the instances in which you are providing the experience you want to provide, but the person is expecting something else. Here is where most business owners try to apply the service-breakdown resolution—which is not the way to go because it sets you up for continued failure. The bulk of the negative reviews are cases in which the patient’s expectations were not in alignment with the experience you provide. Most often, the person isn’t a good match for the business. Let’s take a closer look at how to handle this bad apple-type of review. Replying to a negative review Consider sticking to the five Rs of replying to a negative review: 1 Recognize the opportunity. The truth is there really isn’t such a thing as a negative review. Every review you get is merely an opportunity to let the world know where you stand and how you do things. Often, this is just way more apparent with the one-star reviews. The more people sharing their experiences, the better, and the more people reading your replies, the better. In a world where people are online doing their research, you want to have a strong presence, and you want people to be able to know what experience you are going to provide them. It’s a beautiful thing when the person reads about the experience you provide and thinks to himself “Wow, I have to go there!” or “Wow, I would never go there.” That will keep those best matched for your office coming in and those who are best matched elsewhere out. It’s a beautiful thing having a schedule full of people who are there because they want to experience what they read about. It’s a beautiful thing having people who are already in alignment with you on how you do things. The reality is those negative reviews may be the best thing for you. ES476058_OP0814_020.pgs 07.30.2014 22:55 ADV Technology | August 2014 5 Nearly every user review site allows the business owner to reply. This is your chance to review the reviewer. This is your chance to show you care. This is your chance to set the record straight. This is your chance to let people know what kind of experience you love to deliver. Be rational. Most people get upset and irrational. Business owners often want to please everyone and ensure that, no matter who you are, you have the most awesome experience. It takes time to learn that instead of trying to please everyone, you should focus on doing the things you love to do and do those things the best. Until that realization occurs, the emotional response to a person having a bad experience often kicks in, and the reply to the review reflects that. We often reply when emotions are charged and might just feel differently if we had time to process. Negative energy blocks creative thinking. Simply sleep on your response. Even consider asking around. My best replies often start in emotion but are reworked the next day before posting. 3 magenta cyan yellow black Respond. You must reply. How do you feel when you come across a business with tons of people expressing their displeasure, yet the business has not made a single reply? Most people are going to think the business couldn’t care less. Not replying is one of the worst things you can do. If you don’t, people are going to think you don’t care or are a pushover. Both of those things are detrimental to any chance of continued success and happiness. Nearly every user review site allows the business owner to reply. This is your chance to review the reviewer. This is your chance to show you care. This is your chance to set the record straight. This is your chance to let people know what kind of experience you love to deliver. 4 21 in person. It’s important you do the same because the authenticity needs to be there. When you keep things real, you can never go wrong. I’ve found that the best experiences come when there is a consistency between the online research and the realworld experience. The worst is when there is a mismatch. Getting people to pay up is a huge headache for nearly every business owner I know. I considered that people who read this review would understand he was a little special, so keeping it simple worked best. Remember, hundreds of other reviews praise the experience, so this clearly is not the norm. We did nothing wrong; he simply neglected to pay fees he was responsible for. The message is clear that we expect people to handle their responsibilities and resolve problems without drama. That is how we roll, and we expect our patients to as well. 2 Focus on Keep it real. For consistency, it’s imperative that you use the same persona of your brand online as you have offline. The style I write with is “Brooklyn,” and it is the same way I say things Repost. If you have been paying attention, you know that all reviews are awesome and should be broadcast on blast (via Facebook, Twitter, e-newsletter, etc.). It will be hard at first to pump the negative reviews into your social media channels, but now that you have your best response attached to it, things will be OK. In fact, they will turn out for the best. You have an incredible network of supporters out there. I’ve seen that our most popular Facebook posts are often, “Check out our latest 1 star review!” Why? Because it rallies the troops. Your network of advocates snaps into action. It spreads the word and gets your message out there. People love to read the negative reviews. They are your best opportunity to attract like-minded individual and repel those in opposition. No doubt this represents a departure from old-school standards. However, times have changed, and the way in which people interact is evolving, too. Customer service is not customer butt kissing. The day and age of “The customer is always right” is over. To be successful in this new era, we have to keep the following points in mind: The ability for people to conduct research before patronizing a business has changed the game forever. The ability for user reviews and owner replies has helped to provide equality on all fronts and— this allows for the best possible matches between those two parties to occur.ODT For a recent example of how this all comes together, visit: http://ow.ly/ zrAEh and http://ow.ly/zrAJd. I know you have some comments— please share them with me! E-mail me at [email protected]. ES476057_OP0814_021.pgs 07.30.2014 22:55 ADV Special Section: PEDIATRICS 22 AUGUST 2014 | Vision therapy: A top 10 must-have list Keep patients engaged and meet therapeutic needs By Marc B. Taub, OD, MS, FAAO, FCOVD M Over my 10-plus years in practice I have developed a core set of equipment that I cannot live without. While some would be considered basic, others are more complicated. It is this mixture of high and low tech that keeps patients interested and enables the uploading and downloading of activities to meet therapeutic needs. I hope that my top 10 pieces of vision therapy equipment will quickly become yours. y name is Marc, and I am a vision therapy graduate. I was your typical kid, except that I could not pay attention in school and hated to read. Luckily, my second grade teacher requested that I get an eye examination, and the optometrist recognized that I needed more than glasses. 1. Wolff wands I was referred to an optomeWolff wands trist who specialized in learnIt is amazing that a simple 2. Hart charts ing-related vision problems, design can be so powerful. Cre3. Brock string including visual efficiency ated by Bruce Wolff, the wands 4. Marsden ball and processing disorders. are two 1-foot-long metal rods I immediately started a viwith either a gold or silver ball at 5. Vectographs sion therapy program and the end (Figure 1). These wands 6. Balance board saw tremendous improvecan be used for activities related 7. Rotator ment in my symptoms and to tracking and convergence, but success in school. When I most importantly, they are cru8. Lenses and prism entered optometry school, cial for an activity known as eye 9. Rotator glasses despite my background, I control. In any successful pro10. Computer programs did not instantly gravitate gram of vision therapy, the patoward the vision therapy tient must understand where his department. It was during eyes are pointing in relation to my first job after graduation that the light his body. Eye control is performed early in bulb went off; I realized my true calling. therapy and aimed at achieving this underVision therapy has the potential to help so standing. It is the reflective nature of the balls many people, to change lives. on the wand that make them irreplaceable. If the patient sees his reflection, he knows that he is pointing his eyes at the intended target. Dr. Taub’s top 10 therapy tools 1 2 Figure 1. Wolff wands magenta cyan yellow black Hart charts Hart charts can be used for accommodation, eye movements (saccades), and visual attention. There are two charts of rows of letters, one small and one large (Figure 2). The patient typically stands 10 feet from the distance chart and holds the smaller chart in her hand. If working on accommodation, there are three levels to be accomplished: near chart at arm’s length, slowing moving toward the patient while reading, and as close as possible before becoming blurry. The patient alternates reading a line from the distance and near charts during the activity. The activity can be made more challenging by alternating charts every half of a line. For saccadic work, only the distance chart is used. The patient is instructed to read the outside two columns, one letter at a time, Figure 2. Hart charts Figure 3. Brock string alternating between the two columns. As she becomes more proficient, she begins to read the columns in the same manner moving inward, eventually reading the two most inner columns. 3 Brock string No, despite what everyone says, using the Brock sting cannot treat conjunctivitis, but it is unbelievably useful on so many levels in the therapy room. A key component to a therapy program is the appreciation of physiological diplopia. The different colored beads (red, yellow, and green) can be placed anywhere along the string (Figure 3), depending upon the area of fusion. When focused on one of the beads, the patient should appreciate two of each of the other beads. Once physiological diplopia is appreciated, the patient can jump See Vision therapy on page 24 ES475976_OP0814_022.pgs 07.30.2014 22:27 ADV FOR THE HEALTH OF YOUR PATIENTS, FOR THE HEALTH OF YOUR PRACTICE ARE YOU PRACTICING FULL SCOPE OPTOMETRY? CONTROL YOUR CURRICULUM AND YOUR SCHEDULE. Expand your knowledge base to practice to the maximum extent your license allows. Choose from 325 hours of accredited Continuing Education for every role and experience level. With 12 flexible CE packages, only pay for the hours you want and participate in the events that interest you. The time and money savings continue with shared event hours for groups. THE ONLY EYECARE CONFERENCE TO FOCUS ON BUSINESS SOLUTIONS. ALL UNDER ONE ROOF. Trends and technology are constantly advancing. Find something new to differentiate your practice with processes, technology, efficiency, management tactics, marketing, patient service and staffing. By combining Continuing Education with informal exchange between other exhibitors and attendees, you’ll bring back solutions that you can implement immediately. EDUCATION: WEDNESDAY, SEPTEMBER 17– SATURDAY, SEPTEMBER 20, 2014 EXHIBITION: THURSDAY, SEPTEMBER 18– SATURDAY, SEPTEMBER 20, 2014 Las Vegas, NV | Sands Expo & Convention Center REGISTER TODAY FOR THE MOST COMPREHENSIVE, RESPECTED AND ANTICIPATED EYECARE EVENT IN THE UNITED STATES. VisionExpoWest.com/OD #VisionExpo magenta cyan yellow black ES471176_OP0814_023_FP.pgs 07.25.2014 01:40 ADV 24 Special Section: PEDIATRICS Vision therapy AUGUST 2014 Figure 4. Marsden ball Continued from page 22 between the beads or do a controlled Bug on a String. The position of the crossing of the strings provides feedback for the patient, as well as the therapist. Suppression is easily detected if two strings do not enter and exit the bead. Red/green glasses can also be used because the red and green beads will cancel and not be seen by both eyes. 4 Marsden ball Activities that are performed with the Marsden ball are fun and perhaps the most desired in the therapy room. We have become experts at making our own balls using a Pinky ball and a baseball glove repair kit. Writing letters on the ball with a Sharpie allows for the activities to focus on visual attention. The ball is hung from the ceiling and can be bunted with a dowel, and hit/caught with the thumbs, palms, and fists (Figure 4). | quence of therapy. Whereas tranaglyphs are red/green and are subject to lighting problems, the polarized vectographs are easily visible and not as finicky. The different vectographs have differing visual demands and target sizes. For example, the Quiot and Gem (Figure 5) are great peripheral targets with no central demand, while the Spirangle, Clown, and Vortex (Figure 6) contain both peripheral and central demands (letters). All of the vectographs enable the patient to appreciate the SILO (small in/large out) phenomenon, which is a key aspect of a successful therapy program. 6 5 Vectographs There are many different vectographs, which can be confusing for the novice therapist, but each one has a purpose in the se- Balance board The balance board addresses the concept that while the eyes are part of the body, they must move independently of the head and the body. Eye movements are deemed inefficient if there is accompanying body and/ or head movement. The balance board is a square wooden board with a base (Figure 7). The base can be square or round, and there SM M F FRA Wavefront Optimized RefraXion Knowledge | Speed | Impact Rapid Diagnostic Discernment – Far more usable and accurate data that precisely defines each optical pathway, providing rapid, diagnostic assessments in a fraction of the time. Practice Productivity & Efficiency – Speed, without compromise, maximizes patient flow and practice productivity. Increase daily revenue with more patients each day and more Optical time per patient. Optimized Patient Satisfaction – Greater understanding, validation of new Rxs, superior outcomes, less time testing, and on-time visits result in elevated patient satisfaction, loyalty, and referrals. magenta cyan yellow black “The Xfraction Process greatly simplifies and accelerates refractions while delivering more usable information about each patient’s optical path – in less time. It’s simply the next generation of refractive care, with levels of diagnostic precision and patient satisfaction never before achieved.” David Marco Jacksonville, FL “Adding Wavefront, and more information, is imperative to our future refractive capabilities. Now, understanding all aberrations in the visual system we can optimize refractions.” “Efficiency is paramount today; anytime I can save time and be more accurate – it’s the perfect solution.” Ian Benjamin Gaddie OD, FAAO Louisville, KY Paul Karpecki, OD Lexington, KY ES474996_OP0814_024.pgs 07.29.2014 23:58 ADV Special Section: PEDIATRICS | AUGUST 2014 25 7 Figure 5. Vectographs Figure 6. Vectographs Rotator As discussed earlier, efficient eye movements are crucial to reading and the learning process. The standing (Figure 8) or tabletop rotator is used to address concerns related to poor fixation, pursuits, and visual attention. Numerous plates aimed at various purposes can be used with the device. Some have more peripheral vs. central targets, while others have designs in red/green to address suppression. The speed of the rotator can be controlled and the demand altered based on speed and target location. 8 are several levels of difficulty. The patient stands on the board and attempts to shift his hips only from side to side. It is harder than it seems, and some patients have to start at a lower level and stand on the board or perform the activity holding the therapist’s hands. Lenses and prism Lenses and prisms are absolutely essential, and it confounds me that these items might not be on someone’s top 10 list. While lenses and prisms are used early on in the therapy program with the introduction of a single lens or prism, they are also used in a facility-type manner later on. Lens blanks are used to facilitate an understanding that the patient, not the lens, controls her accom- Figure 7. Balance boards modation. She must clear a minus lens with the lens in place and blur the image without the lens in place. As the program progresses, lenses are used in a bi-ocular and then binocular fashion in the form of flippers. Prism is used to facilitate an understanding of the eye moving in a specific direction. Strabismics often have difficulty with this basic task. Teaching a patient with esotropia what it feels like when his eye is pointSee Vision therapy on page 26 Simply time for better “The Xfraction Process helps me rapidly discern between patients that can be corrected to 20/20 with simple refinements or full refractions...and who I can’t correct to 20/20, and exactly why not.” April Jasper, OD West Palm Beach, FL magenta cyan yellow black “I’m amazed, daily, at how much usable information I get from this technology, and how integrated it is in the practice. The efficiencies have increased patient capacity daily.” “With Xfraction, everything is smoothly connected, and with a single button push, all test results from all devices are immediately uploaded to my cloudbased EHR system.” John Warren, OD Racine, WI Dori M. Carlson, OD Park River, ND “The Xfraction WOW factor with my patients is huge! They really notice and appreciate the new high-tech and integrated experience...making them more likely to come back in the future.” Nathan Bonilla-Warford OD, FAAO Tampa, FL “A great consumer experience means a more efficient, hightech, and high-touch experience. The Xfraction process has impacted all aspects of our practice– especially the ability to instantly let the patient compare their old Rx with how well they could be seeing. I don’t know how we lived without it. Scot Morris, OD Conifer, CO 800.874.5274 www.marco.com ES474995_OP0814_025.pgs 07.29.2014 23:58 ADV 26 Special Section: PEDIATRICS AUGUST 2014 | Vision therapy Continued from page 25 ing inward is a necessary step. Prism facility flippers are used to increase flexibility in the vergence system as the patient alternates between convergence and divergence demands. 9 Rotator glasses These glasses come in powers ranging from 2^ to 45^. The direction of the prism can be rotated enabling either yoked (same direction) or dissociated (different direction) prism (Figure 9). Yoked prism is very useful when working with patients with special needs, including autism and developmental delay, as well as those who have suffered a traumatic brain injury. When performing an activity with yoked prism, the patient has to reorient his visual system to coordinate successful completion. The ability to alter input is a needed aspect of a therapy program. 10 Computer programs It is amazing how far computer programs have come in the 30 years since I per- Figure 9. Rotator glasses sonally went through a therapy program. Yes, many of the basic concepts are still in place, but the intricacy and variety of programs is outstanding. Computer-based activities can be performed both in the office, at home to support office-based therapy, and as a stand-alone home-based program. The office-based approach to therapy has been shown to be more successful, but these programs allow greater access for patients who cannot attend weekly sessions. Depending on the program selected, activities can stress vergence, accommodation, eye movements, and visual information processing. Each program is unique, and each practice should investigate which ones work best for its model of vision care. BONUS: Sanet Vision Integrator I already covered my top 10, but the Sanet Vision Integrator is knocking on the door and is a hit with the patients. It is a 52-inch touch screen (Figure 10) that can be used with any variety of patients. Activities are aimed at eye movements but with a twist: the tactile aspect of the touch screen brings in eye-hand coordination. The target size, color, location, and contrast can all be controlled, which is an asset when working with brain injury patients or those with amblyopia. This is quickly becoming one of the most-used therapy activities in my repertoire. Keeping vision therapy fun Figure 8. Rotator Even though vision therapy is not just for children, a high percentage of participants are in fact young. On the surface, some of these activities are more exciting than others and, unfortunately, that is just how it is sometimes. That does not mean that the activities cannot be made fun by using incentives or creating a competition between the therapist and the patient or even between patients. I suggest trying to space the higher energy, more fun activities throughout the therapy session to keep the child’s attention. Figure 10. Sanet Vision Integrator Also, keep in mind that younger children and those with attention challenges will need shorter-duration activities to keep them engaged. If needed, the activity can be broken into two shorter parts. Vision therapy is all about engaging the patient to enact meaningful and long-lasting change, so do not be afraid to take off the white coat, get on the floor, and have fun!ODT Author Info Dr. Taub is the chief of Vision Therapy and Rehabilitation as well as supervisor of the residency program in Pediatrics and Vision Therapy at the Southern College of Optometry in Memphis, TN. | AUGUST 2014 Special Section: PEDIATRICS 27 Finding the right frame styles for children How to keep the peace between children, parents when selecting youth eyewear Take-Home Message Maintaining both parents’ and children’s happiness when choosing pediatric eyewear requires a balancing act, supported by the physician and clinic staff. By Rose Schneider Content Specialist W hen the moment comes for a child who requires eyeglasses to pick out frames, the process can be tricky if the child’s idea of what she wants differs from that of the parents. While the child may find a frame designed with Mickey or Minnie Mouse as the perfect fit, her parents may feel more comfortable with a more conservative option. The key is to find a balance between parent and child so that everyone walks away happy. “Our approach is not much different [from that] with older children,” said Indianapolis OD Penn Moody. It is a collaborative effort among the doctor, staff, the parents, and the child—not necessarily in that order. We have parents who will let the children select their frames, we have parents who totally dominate their children’s choices, and we have everything in between. Where to begin The best starting point for the eyecare practitioner, Dr. Moody said, is to recommend the prescription and explain why the child needs magenta cyan yellow black it. The clinic’s staff should then find out which style the child and/or the parents find most suitable. The most appropriate way to approach this process is to find out the necessary information from the child and parents separately, said Lisa Frye, ABOC, in Birmingham, AL. Then, once everyone is together, the optician can relay what was discussed. “This can help direct the process, as the communication is shared,” Frye said. Approaching budget limitations should be the next step. Having a discussion about financing the eyeglasses and insurance is important because it creates a pathway to understand what the parents are comfortable with, she said. “This allows me to find out what the parents are most concerned about, whether there is a budget, and if the parents have worn eyewear and understand the process,” Frye said. “In the case that the child is getting a first pair of glasses and no one in the family wears spectacles, then I take the time to education them on lens materials, options, and performance.” Dr. Moody usually approaches the topic of frame cost while the parents and child are browsing. “We do not ask budget questions at first because it focuses the conversation on ‘how much’ vs. ‘what is best,’” he said. Involving the child is a must The most important aspect to keep in mind while finding the correct frame is to keep the child highly involved in the process. “We always involve the child in all parts of the eye-care process/experience,” Dr. Moody said. “We believe children are more likely to wear spectacles if they are involved, and we also want them to start to get involved with their health care at an early age.” Frye said that at her office, she uses two approaches to engage the child in the frame process. “If the parent has indicated she is very open to allow the child to have a lot of say in the process, then I walk the child to our children’s area, and I have a tray that holds several pairs of glasses,” she explained. “We have mirrors at appropriate heights for easy access by A collection of children’s frames is displayed. (Images courtesy of Lisa Frye, ABOC) a child. I encourage the child to try on frames, and we start the process of discovering her tastes and preferences. “As she tries on the frames, I will get feedback from parents as well,” she continued. “I offer advice on the fit and make sure the finished product will service them well. Once we have at least three fames in that tray, I walk them back to the dispensing table, and we go through the frames to eliminate choices until there is only one frame left.” As for her second approach, Frye said she will take more control by listening to what the parents and child are saying, and then finding the frames herself. “I leave the child and the parent at the dispensing table, listening to what the parent and the child are sharing, and then and place frames into my tray that will fit well, keeping in the guidelines that were established through the communication,” she said. Handling the awkward times Nevertheless, awkward moments in discussions among family members are bound to happen. “Even with the best of intentions, there can be awkward moments,” said Frye. “If a parent and a child differ over something, I usually afford them some privacy and step away for them to have a moment to concur.” If there is a disagreement, Frye suggests that the child return at a later date to give the family more discussion time. The bottom line in keeping the child and parents happy during the decision-making phase, Frye said, is to stay in charge. “Staying in charge, as the expert, when walking through the frame-selection process allows us to keep the child from being overwhelmed and can help merge the required budget and frame preferences to please both child and parents,” she said.ODT ES474961_OP0814_027.pgs 07.29.2014 23:55 ADV 28 Practice Management AUGUST 2014 | Lowering your financial risk: Part IV Diversifying your practice Develop a strategy to give your practice a competitive edge By Bryan Rogoff, OD, MBA, CPHM A s optometrists, we tend to be extremely knowledgeable with the most current standard of care, but this does not mean practice owners should invest in all the bells and whistles of the latest and greatest technology. A full analysis of your practice’s demographics, along with market and industry trends, will provide information to make decisions on where to invest and grow your practice. Knowing your most profitable products and services is key, and obtaining comprehensive data about your cost drivers will lead to lowering your financial risk. It is important to do your homework and research before investing and diversifying your practice. How inflation affects your practice Corporate entities have backing from banks and investors, as well as cash reserves, which gives a strong advantage with capital. For the individual practice, you must think like a businessperson by looking at how inflation affects your practice, and hedging is a must in your strategic planning. Inflation hedging is executing strategies to minimize future losses because of increased prices. Inflation affects the price of goods as well as depreciates the value of money. Purchasing extra inventory when prices are low can be effective when it will be used or sold quickly. Buying groups are helpful for smaller practices due to the ability to negotiate long-term contracts with suppliers that lock pricing and get bigger discounts because of volume. This has a direct effect to your bottom line, as well as cash flow, and understanding your practice’s past sales history, cost drivers, and market trends will give your more perspective to avoid counterproductivity. Diversifying while remaining competitive For several years, market trends have focused on the aging baby-boomer demographic, reimbursement rates with managed vision care and health insurance plans, and legislative changes, including the impact of the Affordable Care Act (ACA). There is a lot of information regarding each of these areas, but not all may affect your practice directly. The opportunity to engage with these trends and manage ocular disease has been embraced by many optometrists, but will the reimbursements from Medicare, Medicaid, magenta cyan yellow black and private insurance be profitable enough to stray away from your primary business model? Primary care and contact lenses have been the bread and butter of most optometric practices, and diversifying into other areas may not show a profit for years to come. Historically, as optometry has diversified into other arenas of medical ophthalmic care, it created market voids for certain services and products that have been and continue to be filled by retail/corporate and online entities. The challenge is how to remain competitive and focused while hedging your loses as you diversify your practice. Now that the ophthalmic industry, Centers of Medicare and Medicaid Services (CMS), and the insurance industry have outlined demographic and market trends, which ones will affect your practice the most? What market drivers will cause the most losses that you should hedge against? Electronic health records (EHR) and practice management/scheduling software not only keeps your practice compliant for ACA changes for medical billing and future ICD-10 compliance, but good programs gives you insight about sales and diagnosis history, seasonality trends, and your practice’s demographics. Every other week there are updates regarding Meaningful Use Stages 1 and 2, the switch to ICD-10, and discussions of Accountable Care Organizations (ACOs). Lawmakers and the insurance industry have indicated that fee-for-service reimbursement is unsustainable, and there is a push toward coordinated care. It is extremely important to stay focused with your current billing while preparing ICD-10 changes but also diversify your practice to accommodate coordinated care. Optometry has lagged behind other allied health professions in medical billing and just started to catch up; therefore, it is important to hedge against as insurers and other models move toward ACOs and coordinated patient care. When it comes to investing in EHR and practice management software, it is important to research which system will be compliant with healthcare changes and give your practice the most productivity and efficiency. Your practice strategy Managerial accounting methods, such as activity-based cost accounting (ABC accounting), give insight of which activities and services CHECK OUT THE PREVIOUS ARTICLES IN THE SERIES Part I: Lower your financial risk Better manage your practice cash flow optometrytimes.com/loweryourfinancialrisk Part II: Hire and manage key employees Create a culture of teamwork and success optometrytimes.com/hirekeyemployees Part III: Managing risk avoidance Recognize how to reduce and evaluate risk optometrytimes.com/manageriskavoidance your practice provides that creates a competitive edge, as well as assists making informed decisions regarding strategy for diversification. ABC accounting assigns specific costs to activities, and to end products and services, which reveals critical information about your practice’s resources and activities, and in turn, assigns a cost to perform them. Allocating fewer resources in your everyday operations can lead to loss of patients, employee turnover, loss of or less cash flow, increased chair time costs, and lost revenue. Expanding your office hours and hiring additional staff can hedge against the loss of patients and profitable services while your invest in other areas. It is an exciting time for health care and optometry, and the American Optometric Association and state boards are pushing lawmakers to expand different avenues for the profession to grow while protecting our interests. Understanding what investments your practice needs to make to minimize market voids will be crucial to keep your losses low. When diversifying into other products and services, it is important to develop strategies to maximize your practice’s cash flow and profits.ODT Author Info Dr. Rogoff is an independent corporate and private practice consultant specializing in best healthcare, business, and clinical operations practices. He also currently acts as the partnerships and marketing liaison for the Maryland Optometric Association. E-mail him at [email protected]. ES474960_OP0814_028.pgs 07.29.2014 23:54 ADV InDispensable | AUGUST 2014 In Brief Skechers presents kids summer collection SK MEI launches Shape Finder 2.0 1068 SK Milan, Italy— MEI recently released the Shape Finder 2.0, an optical scanning device which aims to improve and complete the functionality of the EzFit edger. EzFit can now be equipped with Shape Finder 2.0 to prepare the edging process of sport and special lenses. Shape Finder 2.0 is designed to be integrated into the MEI Tecnocam programming platform, which is installed in every MEI edger, and to avoid all standard camera-based units’ common errors. The camera lens set and the lighting system is designed to emphasize the edge profile in any kind of lens— clear or dark mirrored—and to eliminate the perspective effects and field distortions. The Tecnocam software installed in the EzFit machine interacts directly with the Shape Finder 2.0 interface to align the lens and extract the different shapes starting from the outer main shape and converting them into a standard TRX file. Santinelli expands optical tools, supplies with new supplement Hauppauge, NY—Santinelli International is introducing more than 20 new products, featured in its new catalog supplement, augmenting its line of finishing supplies, precision tools, frame parts, and working aids. Highlights include an “anvil-style” bench block, a spring-hinge tool kit, a screw-extractor set, and replacement temples, bridges, and nose pads for today’s popular frame styles. The new catalog supplement is available upon request and is also accessible in an e-mag version via the company’s website. magenta cyan yellow black 29 1078 SK 1556 SK 1154 Manhattan Beach, CA—Skechers recently introduced its Summer 2014 eyewear collection for kids with six styles for boys and six styles for girls. Epoxy-filled panels highlight the temples of SK 1078 and SK 1079, two key styles from the eyewear collection for boys. The temple design features a Skechers SKX logo in corresponding colors, including orange, green, and red, along with rubber temple tips. SK 1078 features a front handcrafted in multilayered acetate, while the front of SK 1079 is available in metal. A robot-inspired laser-etched circuit board pattern defines the metal temples of SK 1062 and SK 1063 in contrasting colorations. The softened rectangular front of SK 1062 has a double-plated metal construction, while the modified rectangle front of SK 1062 is handcrafted in two-color acetate. A striped pattern details the handmade acetate temples of SK 1067 and SK 1068 in contrasting colorations, in- cluding navy/white; black/green; black/ grey; and tortoise/orange on select styles. SK 1067 features a modified rectangle front, while SK 1067 boasts a rectangular metal front with a foil SKX logo appearing on each temple. The new optical collection for girls, including SK 1554 and SK 1556, features temples in handmade acetate adorned with leopard print in pink, purple, blue, and black. SK 1554 features a softened cat-eye acetate front shape, available in crystal combinations of pink and purple, as well as solid black, while the modified oval metal front shape of SK 1556 is available in satin finishes of pink, blue, and black. Epoxy heart, flower, and peace sign shapes in contrasting color combinations decorate the combination temples of SK 1537 and SK 1538. These accents are available in either a satin metal front, as seen in style SK 1537, or a candy-colored acetate front, as seen in style SK 1538. ES476213_OP0814_029.pgs 07.31.2014 00:08 ADV 30 InDispensable AUGUST 2014 | Cole Haan releases new summer line COLE HAAN 251 COLE HAAN 1025 COLE HAAN 252 COLE HAAN 1025 COLE HAAN 1028 Hauppauge, NY— Cole Haan eyewear recently introduced new styles for men and women. Men’s styles feature confident masculine shapes and rich materials. Women’s styles blend materials in several color options with subtle finishes. Cole Haan 251 features laminate materials, pin dot metal accents, pops of magenta cyan yellow black color, and Cole Haan’s new wordmark logo. This style comes in black laminate, seen above, and tortoise laminate. Cole Haan 252 is an acetate frame that features sharp angles, wide temples, pin dot accents, and a deep rectangle eye shape. It is available in smoke and tortoise, seen above. Cole Haan 1025 features an uplifting eye shape and a metal trim on the temporal corners. It is available in blue laminate, seen above, black multi, and brown horn fade, also seen above. Cole Haan 1028 features a cat eye shape and flat metal finishes on its temporal edges. It is available in black, brown, and wine, seen above. ES476214_OP0814_030.pgs 07.31.2014 00:08 ADV Want more? We’ve got it. Just go mobile. Our mobile app for iPad® brings you expanded content for a tablet-optimized reading experience. Enhanced video viewing, interactive data, easy navigation—this app is its own thing. And you’re going to love it. get it at optometrytimes.com/gomobile Bringing Eye Health into Focus iPad is a registered trademark of Apple Inc. magenta cyan yellow black ES471178_OP0814_031_FP.pgs 07.25.2014 01:40 ADV 32 InDispensable AUGUST 2014 | Marc by Marc Jacobs launches Fall/ Winter 2014/15 collection MMJ 435S MMJ 610 MMJ 436S MMJ 613 Marc by Marc Jacobs recently debuted its Fall/Winter 2014/2015 eyewear collection, featuring new sunglasses and optical frames. MMJ 435/S features a metal grid front and matching acetate colored temples. The sunglass style is complimented by mirrored lenses. The color palette is inspired by the fall/winter fashion show: matte red, matte black, mud, and smart gold. magenta cyan yellow black MMJ 436/S is a men’s sunglass style in slim metal, highlighted by a metal grid on the front and matching acetate colored temples. The rectangular shape is offered in dark colors such as ruthenium with grey; shiny black with matte black; and ruthenium with black, enhanced by flash lenses. MMJ 613 is a unisex square-shaped metal optical frame featuring a metal grid on the front and acetate temples in matching colors, such as red with opal burgundy; matte black with shiny black; and ruthenium with black. MMJ 610 is a unisex acetate optical frame, featuring a clean design, emphasized by the cut on the profiles, the metal rivets on the front, and the keyhole bridge. The style is available in Havana/crystal; black/crystal; black/green; and black/blue.ODT ES476215_OP0814_032.pgs 07.31.2014 00:08 ADV AUGUST 2014 / OptometryTimes.com Go to: 33 products.modernmedicine.com Products & Services ShowcaSe Dispensary Search for the company name you see in each of the ads in this section for FREE INFORMATION! magenta cyan yellow black ES474207_OP0814_033_CL.pgs 07.29.2014 20:13 ADV AUGUST 2014 / Optometry Times 34 Products & Services ShowcaSe Go to: products.modernmedicine.com conferences EastWest Eye Conference October 9-11 2014 s Visit www.eastwesteye.org for more information. Wonder what these are? COMPANY NAME Go to products.modernmedicine.com and enter names of companies with products and services you need. marketers, fnd out more at: advanstar.info/searchbar Bringing Eye Health into Focus Search for the company name you see in each of the ads in this section for FREE INFORMATION! magenta cyan yellow black ES474206_OP0814_034_CL.pgs 07.29.2014 20:13 ADV AUGUST 2014 / OptometryTimes.com Go to: 35 products.modernmedicine.com Products & Services ShowcaSe proDucts Search for the company name you see in each of the ads in this section for FREE INFORMATION! magenta cyan yellow black ES474213_OP0814_035_CL.pgs 07.29.2014 20:14 ADV 36 Marketplace AUGUST 2014 / Optometry Times proDucts & services Dispensary magenta cyan yellow black ES474214_OP0814_036_CL.pgs 07.29.2014 20:14 ADV Marketplace AUGUST 2014 / OptometryTimes.com 37 proDucts & services software QUIKEYES ONLINE WEB-BASED OPTOMETRY EHR • $99 per month after low cost set-up fee • Quick Set-Up and Easy to Use • No Server Needed • Corporate and Private OD practices • 14 Day Free Demo Trial • Users Eligible for 44K incentives Content Licensing for Every Marketing Strategy www.quikeyes.com Advertisers Index Advertiser Alcon Laboratories Inc Tel: 800-862-5266 Web: www.alcon.com Marketing solutions fit for: Outdoor | Direct Mail Print Advertising Tradeshow/POP Displays Social Media | Radio & TV Page CVTIP, CV3, CV4 Cooper vision Web: www.coopervision.com CV2 Heidelberg Engineering Tel: 800-931-2230 Fax: 760-598-3060 Web: www.heidelbergengineering.com Live Oak Bank Tel: 877-890-5867 Web: www.liveoakbank.com Leverage branded content from Optometry Times to create a more powerful and sophisticated statement about your product, service, or company in your next marketing campaign. Contact Wright’s Media to fnd out more about how we can customize your acknowledgements and recognitions to enhance your marketing strategies. Marco Tel: 800-874-5274 Web: www.marco.com 7 15 24-25 Transitions Optical Tel: 800-533-2081 Web: www.transitions.com 17 TTI Medical Tel: 800-322-7373 Web: www.ttimedical.com 19 Vision Expo Web: www.visionexpoeast.com 23 Vistakon Web: www.acuvueprofessional.com For information, call Wright’s Media at 877.652.5295 or visit our website at www.wrightsmedia.com magenta cyan yellow black 9 This index is provided as an additional service. The publisher does not assume any liability for errors or omissions. Call Karen Gerome to place your Products & Services ad at 800-225-4569, ext. 2670 [email protected] ES474212_OP0814_037_CL.pgs 07.29.2014 20:14 ADV OD Q&A 38 AUGUST 2014 | Whitney Hauser, OD Clinic development consultant for the Southern College of Optometry’s TearWell Advanced Dry Eye Center Dry eye, skeet shooting, driving to Vegas Q How has technology improved dry eye diagnosis and treatment? I’ve been in practice for close to 15 years, and the technology we offer is really impressive. Years ago you’d say, “Oh, your eyes look dry.” You do some Schirmer strips or tear break-up time and consider cyclosporine or artificial tears. Now we have meibography—we get down to the root of what’s troubling the patient. Our patients say, “I’ve been told I have dry eye, but no one tells me why. No one tells me what kind of dry eye I have.” The technology offers us an opportunity to educate. Q What do you say to patients when they react to LipiFlow’s price tag? It’s not been a big issue. Patients who come to us have been everywhere, seen everyone, and tried everything. They’re to a point where price is not the biggest stumbling block. What’s really driving them is that their activities of daily living have been so profoundly affected by their condition that the price tag isn’t that shocking, honestly. Q What alternative treatments does TearWell offer? We don’t want to offer just one thing to patients. We may prescribe medications, but we’ve also found that some of our patients come in suffering from dry eye with other conditions at play. We’ve performed a lot of Sjögren’s blood testing here in office—and some of those patients didn’t know they had a chronic condition beyond the dryness. Q Do you see increasing interest in ocular nutrition among your dry eye patients? I do. Nutrition’s a funny thing in America—a lot of people are interested but don’t always want to follow through. Luckily for dry eye patients, there’s a capsule for that. A lot of them are already taking omega 3 and using flaxseed oil. At TearWell, we really want to tap into wellness and not just be a doctor’s office. We want to participate in our patients’ overall well-being. So, part of what we’re offering to them is nutritional counseling as well. Q What’s something your colleagues don’t know about you? My original career aspiration was to be a broadcast journalist. I worked for an ABC affiliate in Oklahoma before college. Then I realized there are a lot of people out there wanting that same job, and to rise to the level that I’d want to was going to be too big of a challenge. I still have a letter from Jane Pauley on Today Show stationery encouraging my career aspirations. A cousin who’s magenta cyan yellow black an optometrist fit me in my first pair of contact lenses when I was 12 years old—I am very, very myopic—so it was a life-changer. While broadcast journalism sounded exciting, that really made a huge difference in my life. That’s how I progressed on to optometry. Q What do you do for down time? I’m into fitness and running, I run halfmarathons. Something that people wouldn’t necessarily know about me is that I’m also a sport shooting enthusiast. Surprising, right? I shoot pistols, rifles, and I’m a trap and skeet shooter. I like to go to the range and shoot handguns typically but, being outside is really nice, too. I just don’t get as many opportunities for that. Q If you could change anything, what would you do differently? I almost feel like I already made the change. When I graduated and I went into practice as an associate for one year, I realized I didn’t like what I was doing. I wanted more from my career. So, I went back and completed a residency. My motivation was not only to learn more, grow more, and give myself more opportunity, but I wanted to teach at SCO. That was in 2003. I didn’t come here until a year ago, so there’s a 10year lapse. I went on to work in private practice for 10 years, and that gave me a different perspective than if I spent my entire career in an academic institution. Not better, not worse, just different. I’m really glad that I’ve come back around to working here with students. Q What’s the craziest thing you’ve ever done? I gotta tell you, I’m not really crazy. When I was in optometry school, a friend and I decided to drive to Las Vegas over spring break. We left Memphis and drove 20 hours. We were there for two days, then we drove back. We had more fun on the road than we could ever have in Vegas.ODT —Vernon Trollinger LISTEN TO FULL INTERVIEW OPTOMETRYTIMES.COM/WHITNEYHAUSER ES476065_OP0814_038.pgs 07.30.2014 22:56 Photo courtesy Whitney Hauser, OD Q How did TearWell come to be? It started before I came to SCO. I’ve been at the college for a little over a year. Our chief of staff started developing the idea, then he started bringing on different faculty members. 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