issue highlights - Malaysia ISO Consultant

Transcription

Issue #17
Nov 2005
For Members Only
ISSUE HIGHLIGHTS
Pages
Complimentary Services
1
Showcase 2005
2
Quality Articles
3
Public Training Programmes 2005
6
Public Training Programmes 2006
7
In-House Training List
8
Quality Training – Six Sigma
10
CQE & CQM
12
Andrew Jackson University
13
SQC Technical Advisor
14
SQC Activities
15
Our International Network
16
SQC Vision
To be an Internationally recognized Consulting Leader in the Quality & Business Management Industry.
SQC Mission
To support the Industry & Society by providing Total Business Solutions in Quality & Management System related
tools, philosophy and practices for continuous improvement to enhance customer satisfaction.
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SOCIAL RESPONSIBILITIES
SQC Sponsored Child at World Vision India
Name
:
Rajan, Poornima
Primary
:
3
Height
:
129cm
Weight
:
27kg
Hobby
:
Listening to Music
Message to SQC
:
Thank you very much for your help._
Our Vision for every child, life in all its fullness.
Our Prayer for every heart, the will to make it so
ISO 9001 CERTIFIED COMPANIES
SQC has provided complimentary service to the companies and associations below to obtain
ISO 9001 Certified. Congratulations!

Klang Chinese Chamber Commerce and Industry
巴生中华总商会

Pay Jong High School
马六甲培风中学

The Selangor and Kuala Lumpur Teo Chew Association
雪隆潮洲会馆
ISO 9001 Certification In Progress…

Malaysia Physician Association
马来西亚中医师公会

Persatuan Belra Xianglian Malaysia
马来西亚宗乡亲总会

Malaysian Chinese Tourism Association
马来西亚华人旅游公会

United Lee Association
马来西亚雪隆李氏公会

Guang Dong Yi San

Terengganu Chinese Chamber of Commerce and Industry

The Chinese Chamber of Commerce and Industry of Kuala Lumpur
SQC QUALITY TIMES
广东义山 ( 吉隆玻广东义山)
登嘉楼中华工商总会
雪隆中华总商会
1
Congratulations for obtaining ISO Certification!
Updated as October 2005
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AIM Food Manufacturing (M) Sdn. Bhd.
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Naza Kia Services Sdn. Bhd.
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Almag Sdn. Bhd.
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Naza Motor Trading Sdn. Bhd.
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Aoba Electronics Co. (M) Sdn. Bhd.
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Ngai Ming Plastic Industries (M) Sdn. Bhd.
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Ayambest (M) Sdn. Bhd.
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NV Group of Companies
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Azam Urus
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Ornapaper (M) Sdn. Bhd.
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Beyond Gift Sdn. Bhd.
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Pharmaniaga Solutions Sdn. Bhd.
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CNI Venture Sdn. Bhd.
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Piau Kee Live & Frozen Seafoods Sdn. Bhd.
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Cousin Footwear Sdn. Bhd.
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PriceAbuse.com Sdn. Bhd.
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Cryocord Sdn. Bhd.
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Quality Result Sdn. Bhd.
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Cymao Plywood Sdn. Bhd.
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Ranger Communications (M) Sdn. Bhd.
Damansara Fertility Centre Sdn. Bhd. and
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Ricwil (M) Sdn. Bhd.
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Royal Malaysian Navy
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Scientex Packaging Film Sdn. Bhd.
Damansara Women’s Specialist Centre Sdn. Bhd.
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DF Printer & Supplies Sdn. Bhd.
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Digital Crown Holdings Sdn. Bhd.
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Diversified Selection Sdn. Bhd.
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Sito Network Sdn. Bhd.
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Eurochain Manufacturer Sdn. Bhd.
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Ski Foam Industries Sdn. Bhd.
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Focus Metal Engineering Sdn Bhd
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Space Innovator Sdn. Bhd.
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Global Mind Sdn. Bhd.
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Summit CD Manufacture (M) Sdn. Bhd.
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Hata Industries Sdn. Bhd.
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Sung Hock Chan Sdn. Bhd.
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Heritage Drinks Industries (M) Sdn. Bhd.
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Teong Mah Plastic (M) Sdn. Bhd.
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Iko Screen (M) Sdn. Bhd.
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The Edge Communications Sdn. Bhd.
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Izumitech (M) Sdn. Bhd.
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TopSafe Marketing Sdn. Bhd.
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K. C Spec Chem
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TS Hi-tech Seat Sdn. Bhd.
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Kejuruteraan & Elektrik CLK Sdn. Bhd.
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TTF Marketing Holdings Sdn. Bhd.
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Kejuruteraan Trisuria Sdn. Bhd.
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United Kotak Berhad
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Khai Wah Litho Printing Sdn. Bhd.
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Universal Beverage Nutribeverage Sdn. Bhd.
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Lee Kum Kee (Malaysia) Foods Sdn. Bhd.
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Vitar Bros. Manufacturing Sdn. Bhd.
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Lonson Entreprise Sdn. Bhd.
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WCT Land Bhd.
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Masuda Property Services Sdn. Bhd.
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Yew Lee Industrial Brush Sdn. Bhd.
Mintye Industries Sdn. Bhd.
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Naza Kia Sdn. Bhd.
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Yong Shen Heat Treatment Sdn. Bhd.
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Zer Plastic Sdn. Bhd.
SQC QUALITY TIMES
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Let’s know more about…
INTERNAL QUALITY AUDIT GUIDE
By Darren Tang, SQC Consultant
According to ISO 9000:2000 Quality Management Systems – Fundamentals and Vocabulary, audit is
defined as
“ A Systematic, independent and documented process for obtaining audit evidence and evaluating it
objectively to determine the extend to which agreed criteria are fulfilled”
The importance of an audit is to check for compliance to the Quality Management System and to identify
the areas where improvement can be made to enhance the effectiveness and efficiency of the system.
Here are some guides that can help make an internal auditing more successful:
Before an audit:

Train your audit team. It is required to audit your system at least once a year. The basic rule of
thumb is to train 10% of the total number of your employees, so you will not have auditors auditing
their own work and to have sufficient auditors to cover the entire system without affecting auditors’
own responsibilities.

Select your audit team members. Appoint a lead auditor. This will improves the efficiency of an
audit.

Decide the frequency of the audits and make sure that all areas elements/clauses of the system
have been covered. Prepare a yearly audit schedule that shows processes, dates, auditors and
auditees. Distribute to both auditors and auditees for confirmation.

Determine the purpose of the audit - is it an overview of the area being audited or is it to concentrate
on a specific system within the area; is it to comply with government regulations, quality standards,
internal procedures and system?

Hold a meeting with the auditors to discuss the plan, purpose, and scope of the audit.

Auditors are to read and understand the documents they will be auditing against. Understand the
documents.

Develop checklist for all elements. This will ensure complete coverage of the system, improve
auditors’ efficiency and ensure consistency of audit.
During an audit:

Conduct an opening meeting with the auditees. Review the purpose and scope of the audit.

Adhere to all safety procedures, clean room procedures, and all other required procedures.

Observe, question, check and listen. Always look for evidence.

Be ethical at all times. Avoid being judgmental. Be open-minded and willing to consider alternative
ideas or points of view.

Be decisive to reach timely conclusions base on logical reasoning and analysis.
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Answer questions or discuss compliance problems brought to your attention by auditees.

Be flexible - if you find a potential problem not within the scope of the audit - evaluate the potential
risks of the problem if left unaddressed.

Encourage honesty with the auditees.
After an audit:

Before closing meeting, hold an auditors meeting to discuss the closing meeting content. Issue audit
report.

Hold a closing meeting with all auditees involved in the audit. Summarise the audit findings. Ensure
the auditees understand the nonconformance and what part of the standard is not met. Agree on
audit report.

Make recommendations, but encourage auditees to take the appropriate corrective actions. Allowing
auditees to take corrective actions will give them ownership in implementing changes.

Help auditees set reasonable deadlines for implementing the corrective actions. The deadlines may
vary depending on the nature and severity of the noncompliance (Preferably on three working days).

Be available and willing to help the auditees.

Ask auditees on how the audit team had performed and how they were perceived – this will help you
improve in the next audit.
Management should always encourage involvement of people. Use audits as opportunities to train
others. New or existing employees (who are neither auditors nor auditees) can be asked to observe an
audit. This will help them understand the organization’s system better. It will also give an insight of what is
audit and why audit is important. People at all levels are the essence of an organization and their full
involvement enables their abilities to be used for the organization’s benefit, that is achieving policy and
objectives.
QUALITY: CONTINUAL IMPROVEMENT
By Ean Chong, SQC Consultant
ISO 9001:2000 requires "The organization shall continually improve the effectiveness of the Quality
Management System..."
The ongoing improvement process of Quality systems:
• Analysis of your quality systems data, reporting performance results.
•
Measurement and monitoring systems for customer satisfaction.
•
Identifying improvement opportunities, setting targets and prioritising their implementation.
Planning, management and monitoring improvement activities.
The improvement process will inevitably lead to the need for changes in your quality system documentation
by developing your Quality Manual and Procedures to meet the changing needs of your business and
customers.
Continual improvement should be the organization's permanent objective.
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Continual improvement is driven by the objectives set by top management. As a minimum, quality
objectives should address:
i) the improvement of internal efficiency
ii) individual customer requirements
iii) the level of performance that your market sector expects.
There is no requirement that the organization should set objectives for improvement of all its processes at
any one time. It would be unrealistic to expect an organization to make progress in all potential
improvements simultaneously.
Each improvement will require the commitment of resources, which should be prioritized by top
management, especially if investment is required.
QUALITY HUMOR
Source: http://www.asq.org/pub/qualityprogress/past/0305/mrparetohead.html
SQC QUALITY TIMES
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CODE
COURSE TITLE/ MONTH
OCT
NOV
DEC
ISO 9000 QUALITY MANAGEMENT SYSTEMS
QMS-1
Quality Management Systems of ISO 9001: 2000
17
QMS-2
Effective Documentation & Implementation of ISO 9001: 2000
1-2
QMS-4
Internal Audit of ISO 9001: 2000
7-8
QMS-7
ISO 9000: 2000 Series Auditor/ Lead Auditor (IRCA Reg. No. A18021)
12-16
ISO 14000 ENVIRONMENTAL MANAGEMENT SYSTEMS
QTS-4
Failure Mode and Effects Analysis (FMEA)
9-11
FOOD & MEDICAL DEVICES CONTROL SYSTEMS
FMD-8
Implement HACCP & Its Compliance
11-12
EFFECTIVE MANUFACTURING TOLLS / METHODS
EMT-6
7QC Tools
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6
CODE COURSE TITLE/ MONTH
DURATION JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
17
4
1 Day
11
QMS-1 Quality Management Systems of ISO 9001:2000
QMS-2 Effective Documentation & Implementation of
ISO 9001:2000
2 Days
QMS-4 Internal Audit of ISO 9001:2000
2 Days
QMS-5 Advanced QMS Internal Audit
2 Days
27-28
1 Day
7
QMS-6 Quality Management Representative (QMR)
13-14
12-13
16-17
17-18
4-5
10-11
Environmental Management Systems of
ISO 14001:2004
1 Day
EMS-3 Upgrading of ISO 14001:2004 Documentation
14-18
22
EMS-4 Internal Environmental Audit of ISO 14001:2004
2 Days
EMS-9 Environmental Management Systems Auditor
(IRCA Reg. No. A12654)
3 Days
29-31
29-30
6
20-24
27
9
23-24
13-14
13-14
17
3
1 Day
20-21
26-27
QMS-7 ISO 9000:2000 Series Auditor/ Lead Auditor
5 Days
20-24
15-19
EMS-1
10
28
28
20-21
16-17
21-23
6-8
13-15
ISO/TS 16949
QTS-2 Advanced Production Quality Planning (APQP)
and Production Part Approval Process (PPAP)
1 Day
QTS-4 Failure Mode and Effects Analysis (FMEA)
1 Day
QTS-5 Statistical Process Control (SPC)
2 Days
8
27
28
7
27-28
17
6
25-26
13
8-9
7-8
QTS-9 ISO/TS 16949:2002 Auditor/ Lead Auditor for
5 Days
13-17
21-25
Automotive Industry (IRCA Reg. IATCA 18021)
OHSAS 18000 OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEMS
OHSAS 18000 (Occupational Health & Safety
Assessment Series 18000)
1 Day
OHSAS 18000 Occupational Health & Safety
OHS-2 Management Systems Auditor Conversion
3 Days
OHS-1
2
5
24-26
1-3
ISO/IEC 17025
IEC-1
The Competence of Testing and Calibration
Laboratories of ISO/IEC 17025
IEC-4 Uncertainty of Measurement
1 Day
22
1 Day
10
5
9
18
6
FMD-7
Food Safety Management Systems Auditor
Conversion (IRCA Reg. No. A17238)
FMD-8 Implement HACCP & Its Compliance
3 Days
2 Days
12-14
23-24
18-20
29-30
30-31
EFFECTIVE MANUFACTURING TOOLS / METHODS
EMT-1 5S for Housekeeping
1 Day
15
10
29
15
EMT-4 7QC Tools
1 Day
25
23
11
7
EMT-5 7 Advanced QC Tools
1 Day
26
24
12
8
18-19
18-19
EMT-11 Quality Control Circle (QCC)
2 Days
20-21
6-7
EFFECTIVE DEVELOPMENT & COMPETENCIES PROGRAM
EDC-4 Deming Management Method
1 Day
EDC-8 Effective Supervisory Skills
1 Day
EDC-11 Professional Selling Skills
1 Day
EDC-12 Quality Leadership Skills
1 Day
EDC-14 Strategic Management Tool - SWOT Analysis
1 Day
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16
8
27
11
18
11
5
10
3
9
9
16
15
25
20
7
CODE
DURATION
QMS-1
Quality Management Systems of ISO 9001:2000
1 Day
QMS-2
Effective Documentation & Implementation of ISO 9001:2000
2 Days
QMS-3
Maintaining & Improving of ISO 9000 Quality Management Systems
1 Day
QMS-4
Internal Audit of ISO 9001:2000
2 Days
QMS-5
Advanced QMS Internal Audit
2 days
QMS-6
Quality Management Representative (QMR)
1 Day
QMS-7
ISO 9000: 2000 Series Auditor/Lead Auditor (IRCA Reg. No. A18021)
5 Days
CODE
DURATION
EMS-1
Environmental Management Systems of ISO 14001:2004
1 Day
EMS-2
ISO 14001 EMS Documentation, Implementation & Auditing
3 Days
EMS-3
Upgrading of ISO 14001:2004 Documentation
1 Day
EMS-4
Internal Environmental Audit of ISO 14001:2004
1 Day
EMS-5
Integrated Internal Audit of ISO 9001 & ISO 14001
2 Days
EMS-6
Industrial Chemical Storage, Handling and Disposal
1 Day
EMS-7
Environmental Aspect & Impact
1 Day
EMS-8
Industrial Waste Management
1 Day
EMS-9
Environmental Management Systems Auditor (IRCA Reg. No. A12654)
3 Days
CODE
ISO/TS 16949
DURATION
QTS-1
Understanding of ISO/TS 16949:2002
1 Day
QTS-2
Advanced Product Quality Planning & Control Plan (APQP)
1 Day
QTS-3
Production Part Approval Process (PPAP)
1 Day
QTS-4
Failure Mode and Effects Analysis (FMEA)
1 Day
QTS-5
Statistical Process Control (SPC)
1 Day
QTS-6
Measurement Systems Analysis (MSA)
1 Day
QTS-7
ISO/TS 16949:2002 Process Approach Auditing
1 Day
QTS-8
ISO/TS 16949:2002 Auditor/ Lead Auditor for Automotive Industry (IRCA Reg. IATCA 18021)
5 Days
CODE
OHSAS 18000
DURATION
OHS-1
OHSAS 18000 (Occupational Health & Safety Assessment Series 18000)
1 Day
OHS-2
OHSAS 18000 Occupational Health & Safety Management Systems Auditor Conversion
3 Days
OHS-3
Integrated Management Systems of ISO 9001, ISO 14001 & OHSAS 18001
3 Days
OHS-4
Integrated Internal Audit of ISO 9001, ISO 14001 & OHSAS 18001
2 Days
OHS-5
Safety Indications & Fire Drill
1 Day
OHS-6
Occupational Safety Health & Hazard
1 Day
CODE
ISO/IEC 17025
DURATION
IEC-1
The Competence of Testing and Calibration Laboratories of ISO/IEC 17025
1 Day
IEC-2
Internal Audit of ISO/IEC 17025
1 Day
IEC-3
Calibration Training Program
2 Days
IEC-4
Uncertainty of Measurement
1 Day
IEC-5
Repeatability and Reproducibility (Gage R & R)
2 Days
IEC-6
Design of Experiment (DOE)
2 Days
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CODE
FMD-1
Hazard Analysis Critical Control Point (HACCP)
1 Day
FMD-2
Internal Audit of HACCP Systems
1 Day
FMD-3
Current Good Manufacturing Practice For Food Industry (cGMP)
1 Day
FMD-4
Current Good Manufacturing Practice For Medical Industry (cGMP)
1 Day
FMD-5
Understanding of ISO 13485:2003
1 Day
FMD-6
Internal Audit of ISO 13485:2003
1 Day
FMD-7
Food Safety Management Systems Auditor Conversion (IRCA Reg. No. A17238)
3 Days
CODE
EFFECTIVE MANUFACTURING TOOLS/ METHODS
DURATION
DURATION
EMT-1
5S for Housekeeping
1 Day
EMT-2
5S Implementation
2 Days
EMT-3
Internal Audit of 5S Housekeeping
1 Day
EMT-4
7 QC Tools
2 Days
EMT-5
7 Advanced QC Tools
2 Days
EMT-6
Good Storage Practice
1 Day
EMT-7
Identify Manufacturing Strategies and Logistic Operation in Your Company
2 Days
EMT-8
Improve Efficiency & Reduce Cost through Six Sigma Implementation
2 Days
EMT-9
KAIZEN Continuous Improvement
1 Day
EMT-10
Poka-Yoke Techniques & Applications
1 Day
EMT-11
Quality Control Circle (QCC)
2 Days
EMT-12
Total Productive Maintenance (TPM)
1 Day
EMT-13
Understanding of Quality Process for Workers
1 Day
CODE
EDC-1
EFFECTIVE DEVELOPMENT & COMPETENCIES PROGRAM
DURATION
Bench-Marking
1 Day
Business Process Re-Engineering
1 Day
EDC-3
Customer Satisfaction
1 Day
EDC-4
Deming Management Method
1 Day
EDC-5
Effective Communication Skills
1 Day
EDC-6
Effective Motivation Skills
1 Day
EDC-7
Effective Performance Appraisal
1 Day
EDC-8
Effective Supervisory Skills
1 Day
EDC-9
Management of Change
1 Day
EDC-10
Problem Solving Skills
1 Day
EDC-11
Professional Selling Skills
1 Day
EDC-12
Quality Leadership Skills
1 Day
EDC-13
Quality Customer Service
1 Day
EDC-14
Strategic Management Tool – SWOT Analysis
1 Day
EDC-15
Team Building
2 Days
EDC-16
Total Quality Management (TQM)
1 Day
EDC-17
Training Need Analysis
1 Day
EDC-18
Train the Trainers
1 Day
ED
C-2
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New Training Course!!!
COURSE OUTLINE
Six Sigma course provides you with very practical and comprehensive guidelines on the ideas of Six Sigma,
its benefits as well as proper guidelines to get started in implementing six sigma through cost reduction and
waste minimization by reducing variance in your organization operations.
Course Objective:

Provide a simple & clear understanding to participants on the meaning of Six Sigma.

Deliver a clear understanding on identify your own business strategies through Six Sigma way.
Depict a clear understand structure of six sigma implementation team.
Course Outlines
Section 1 : Introduction to Six Sigma
What is Six Sigma?
Six Sigma Culture
Six Sigma Approach
Common Problems or Opportunities to Target on
A model for success – Customer Focus
The customer-supplier relationship
Six Sigma as a Quality Philosophy
Section 2 : Why Six Sigma?
Why Do We Need Six Sigma?
Meaning Behind Six Sigma
Statistical Aspects of Six Sigma
Six Sigma-Performance Target
Six Sigma – “Real Situations”
Section 3 : Data – The foundation of Six Sigma
The Strategy
The Breakthrough Phases - DMAIC
Six Sigma-Improvement Process
The Focus of Six Sigma -Overview
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Data As the Foundation of Six Sigma Tools
The Cost of Poor Quality
Six Sigma Metrics
Defects and the Cost of Rework
RTY Vs FTY
Defects per Unit
Opportunities
Definition of Classical Yields, Rolled Thruput Yield
Yield Comparison
Sigma Conversion Table
Definition of Normalised Thruput Yield
New Philosophy of Quality
Variability – Loss Relationship
Section 4 : Implementation of Six Sigma
Six Sigma Campaign Implementation
Six Sigma Improvement Campaign – Balanced Scorecards
Six Sigma Implementation Structure
Role of the champion & Champion training objectives
Master Black Belt
Six Sigma roles and Responsibilities
Black Belt training issues
Role of Team Leader
Building organization-wide Capability
Six Sigma Black Belt Training program
Six Sigma Green Belt
Six Sigma Process Improvement Curriculum Triangle
Harvesting the Fruit of Six Sigma
All Modules are 100% HRDF Claimable!!!
SQC QUALITY TIMES
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ATTENTION!! These two new programmes are suitable for supervisors, executive, engineers, and
managers who have the interest and determination in developing and enhancing their career or
competency in quality related field.
E
ngineer your career for success with a “Certified Quality Engineer”, (CQE) & “Certified Quality
Manager”, (CQM) Recognition.

Conducted by UTM Professors & lecturers

Deliver the latest and best practices in quality works
Certified Quality Engineer (CQE)
Course Objectives:

To develop certified Quality Engineer in
the country.
To build & develop candidates in quality
related field leading to better career
advancement.
To deliver latest and best practices of
effective methods for quality works.
To build candidate’s confidence in
applying the quality knowledge and skill
gained at their workplace.
•
MODULE 1: Total Quality Management
• MODULE 2: Quality Management System
MODULE 3: QA, Planning & Control
•
System
MODULE 4: Reliability Management
• MODULE 5: Quality Improvement &
Problem Solving
•
MODULE 6: Quantitative Methods - Part I
MODULE 7: Quantitative Methods - Part II
Certified Quality Manager (CQM)
Course Objectives:

Contribute to the Strategic Planning
and Deployment Process.
Develop and Maintain a Customer
Focus Organization (Internal and
External Customers).
Manage the Quality Organization/
Department.
Assess Performance Information.
Develop Systems for Managing
Supplier Performance.
MODULE 1: Leadership
MODULE 2: Strategy Development &
Deployment
MODULE 3: Quality Management Tools
MODULE 4: Customer – Focused
Organizations
MODULE 5: Supplier Performance
MODULE 6: Management
MODULE 7: Training & Development
All Modules are 100% HRDF Claimable!!!
SQC QUALITY TIMES
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Advertisement Column
MASTER OF BUSINESS ADMINISTRATION
Criteria in Entering AJU for Master Course
:
Graduate Student with Bachelor Degree
Graduate Student with Diploma and with 5 years working experience, or minimum 3 years relevant
experience.
Potential entrepreneur
Classes will be conducted in Mandarin
New MBA course
available! Sign up now!!
Modules covered in MBA:
Business Research Methods
Organizational Behavior
Business Communication
Managerial Accounting
Corporate Finance
Economy Analysis
Management Information Systems
Strategic Management
International Management
Marketing Management
Human Resource Management
Operational Management
Please Contact :
Andrew Jackson University Recruitment Agent
Unit No. B508, Pusat Dagangan Phileo Damansara II,
15, Jalan 16/11, Off Jalan Damansara, 46350 Petaling Jaya
Tel : 03-7955 2633
Fax : 03-7954 1833
Mr David Lim (H/P : 012-375 7687)
email : [email protected]
Please visit http://www.aju.edu for more information
SQC QUALITY TIMES
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DR. DOMINIC LAU HOE CHAI
ACTIVITIES IN YEAR 2005
DATE
ACTIVITIES
16 Jan
Invited by MCA Pahang to conduct a 1 day public seminar in Kuantan for topics
related to organisation restructuring. 16-17 May
Invited by Asia Business Forum
S/B to be the guest speaker for the topic “Having a Quality Management / Control
Programme : Quality Assurance/Quality Control (QA/QC) Guidelines” during the
“Effective Planning & Management for Construction Projects Conference” held at
Nikko Hotel, Kuala Lumpur.
Invited by Asia Business Forum S/B to be a guest speaker for the topic “Effective
Strategies to turn around failed projects into Success” during the “Project
Management for the Public Sector Conference” held at JW Marriott Hotel, Kuala
Lumpur. 17 Sept
Invited by “Corporate Journey” Magazine as one of the speaker
for a series of brain sharing seminars in conjunction with the lifelong learning
campaign. 21 Sept To be one of the speaker for the 4th National Conference On
Key Performance Indicators (KPI 2005) to deliver speech with title “Quality
Management : Lessons Learnt from Successful Malaysia Companies”.
Invited by Persatuan Belia Xiang Lian Malaysia to deliver speech during the Annual
Central Committee Convention.
Invited by The Federation of Chen/Tan Clan Association, Youth Section Malaysia to
deliver a speech with title “The Implementation of Quality Management In Chinese
Association.”
30-31 May
25 Sept
16 Oct
SQC QUALITY TIMES
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SQC TRIP TO TAIPEI, TAIWAN…
SQC QUALITY TIMES
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SQC GROUP OF COMPANIES
SQC Management Sdn. Bhd. (Head Office)
SQC Training & Assessment Sdn. Bhd.
Unit No. B508, Pusat Dagangan Phileo Damansara II, 15 Jalan 16/11,
Off Jalan Damansara, 46350 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.
Tel: 603-7955 2633 Fax: 603-7954 1833
Email: [email protected]
URL: http://www.sqc.com.my
SQC Management (Penang) Sdn. Bhd.
Tel: 604-659 3103, 659 2524
Fax: 604-659 3102
Email:[email protected]
SQC Management (East M'sia) Sdn. Bhd.
Tel: 088-256 391
Fax: 088-257 853
SQC Management (Johor) Sdn. Bhd.
Tel: 607-358 2767, 358 2768
Fax: 607-358 2769
SQC Management (Shanghai) Co. Ltd
Tel/ Fax: 021-5459 0203
SQC Management Vietnam Limited
Tel: 848-823 6753
Fax: 848-8236 6754
For enquiries please contact:
Training: Ms. Ng/Ms. Tang
Consultation Services: Ms. Shirley/ Ms. Sherinna
Tel: 603-7955 2633
Fax: 603-7954 1833
SQC QUALITY TIMES
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