TRIBUNAL TUNTUTAN PENGGUNA

TRIBUNAL FOR CONSUMERS CLAIMS
MALAYSIA
TRIBUNAL FOR CONSUMER CLAIMS:
MALAYSIAN EXPERIENCE
6TH ANNUAL AIJA
TRIBUNAL CONFERENCE
SYDNEY
5 – 6 JUNE 2003
TRIBUNAL FOR CONSUMER CLAIMS
MINISTRY OF DOMESTIC TRADE AND
CONSUMER AFFAIRS
KUALA LUMPUR
MALAYSIA
http: //tribunal.kpdnhq.gov.my
TEL : 603- 40423058
OBJECTIVE
ALTERNATIVE FORUM FOR
CONSUMERS TO FILE CLAIMS IN AN
EASY, INEXPENSIVE AND SPEEDY
MANNER.
MEMBERSHIP
„ CHAIRMAN
„ DEPUTY
CHAIRMAN
„ AT LEAST 5 TRIBUNAL
MEMBERS APPOINTED
BY MINISTER
JURISDICTION
z
WITHIN JURISDICTION UNDER THE
CONSUMER PROTECTION ACT 1999
( ACT 599 )
z
MAXIMUM CLAIM RM10,000.00.
LIMITATION OF JURISDICTION
„
„
„
„
CONTRACT MADE BEFORE 15.11.1999
CAUSE OF ACTION ACCRUES WITHIN 3
YEARS OF ACTION
PERSONAL INJURY OR DEATH;
THE RECOVERY OF LAND, ESTATE OR
INTEREST IN LAND
TYPE OF CLAIMS
CLAIM FOR ANY LOSS SUFFERED
ON ANY MATTER CONCERNING
INTERESTS AS A CONSUMER
AGAINST SUPPLIER
CONSUMER
A PERSON WHO ACQUIRES OR
USES GOODS OR SERVICES OF A
KIND ORDINARILY ACQUIRED
FOR PERSONAL, DOMESTIC OR
HOUSEHOLD PURPOSE, USE OR
CONSUMPTION
NEGOTIATION
ASSIST PARTIES TO
NEGOTIATE AN AGREED
SETTLEMENT
AWARD
FINAL AND BINDING ON
ALL PARTIES
NON COMPLIANCE
FAILURE TO COMPLY
WITHIN 14 DAYS FROM
DATE OF AWARD IS AN
OFFENCE.
STATISTIC
CLAIMS FILED
2000
-
291 file
2001
- 1155 file
2002
- 2649 file
THANKYOU