Volume 36

A Gift to Serve
I interviewed an executive for a
position with us a few weeks ago. The
position is important to how and how
well we deliver our care, but is not directly
involved with the care we deliver. I asked:
"Why us? You have options. You could
get a good job anywhere". The second
sentence in her response was that she
wanted to work with a Company that
helped people.
William A. Wright, our founder's
father, passed away in April. He was 89
years old. Mr. Wright was a lot like so
many we serve.
He was born in Maryland in 1922.
Like a lot of kids, "Bill" graduates from
high school and begins college. A war
breaks out - a world wide war waged on
every continent but our own. Like so
many others, Bill enlists. At the age of 21,
five months after leaving home, Bill is flying B17s out of Plymouth, England, over
targets in Germany and France. He is just
a kid. Some would say, still almost a boy.
Above is a photo of a 22 year old
William Wright Jr., late father of
Andrew Wright, founder of Addus
HealthCare, Inc. He voluntarily
enlisted in the U.S. Army Air Corps
in December 1943 and flew B-17
Bombers in 32 missions over Germany during WWII. Pilots were only
required to fly 25 missions, but he
elected to remain for 7 more missions. He was awarded numerous
medals for his distinguished service.
other young men
like him. Most did
not come home.
After the war,
Bill returned home,
like so many others,
to pick up a life inMark Heaney
terrupted. He marPresident & CEO
ries his sweetheart,
Geneva. He returns to school at night
working during the day. He moves with
his wife and two children to Dubuque
where, 13 years after his starting, he
finishes college. After college, Bill starts a
business with a friend. The business is a
good one and Bill leads a fulfilling life, like
so many others, raising good children,
volunteering in the community, getting in
some fishing...working hard...making a
contribution....citizens...building a nation.
Like so many others.
This is a newsletter for employees
written by employees. Bill Wright was the
father of our founder. You can understand if that makes him additionally special in our immediate world. But more
than that, his passing affords us an important opportunity. It should serve to
remind us of the sacrifices and contribuAt this time in the war over Europe,
tions of the men and women we now
bombers flew without fighter escort.
serve. Contributions unselfishly and
Crews were required to fly 25 missions.
unknowingly offered, beginning in the
These planes were basically flying gas
cans loaded with bombs. Between enemy dawn of their youth, and continued
through a lifetime of work and leadership
fighters and ground fire, the odds of a
and making.
crew surviving their 25 missions were
against them. Completing his 25 misThe privilege to come to know and to
sions, but learning there are not enough
serve
this generation of greats is a conreplacement pilots, Bill volunteers and
tinuation
of their gift. Accept the gift as
flies 7 more missions.
thanks to them.
Bill ended his time in the war training
Let’s Look at Autonomy
By Martha Holstein, Ph.D.
We are very proud of the expansion and evolution of Addus’ Sales Force, and are excited
about the opportunities they provide us.
Throughout 2011, we invested in our sales
structure with the additions of Brianne Zitko,
Kevin Crawford who join Catharine Giles as
Regional Sales Directors for the Midwest North,
East and Midwest South regions, respectively. We also hired
10 new Account Executives: Mike Kallal, Tony Razik, Jon
Stein, Cody Cetnarowski, Matt Fowler, Susan Gerding,
Melissa Langdon, Steven Singh, Whitney Swift and Tiffinay
Walker. With these additions, we now have 32 Account
Executives, a number that will continue to grow throughout
2012.
The commitment and determination of our sales team is
Autonomy is generally upheld as the core
value in home and community-based care
and has become the hallmark of “personcentered care.” I am going to use my article this month to ask you to re-think the
meaning of autonomy and then to ask you
to consider the implications for practice of
the meaning that I propose.
Most commonly, our community-care programs define
autonomy in this way—having clients make voluntary choices
about services. We think in terms of self-direction and noninterference. We take autonomy as an end in itself. It is good
because choice is good, and it moves our programs and services from the paternalism that once dominated them.
This understanding of autonomy sees individuals as independent, looking out for their own interests. While clients can
consider the social connections and relationships that often
mean a great deal to them, we don’t usually ask how these
relationships may be supported and protected. It doesn’t ask if
independence, which our programs emphasize so much, is
either unreachable or unappealing to our clients. What if the
most important feature of their lives was their connectedness
to others rather than their separation from them? What happens if this feature of our lives does not get the same respect
that independence gets?
Our programs also make other assumptions, for example,
that everyone has an equal opportunity to be autonomous,
unless there is a clear indication of cognitive impairment. It
does not take into account how unequal power, past history,
or frailty might undermine our ability to be fully autonomous,
as the “independent man” image might suggest.
evident in our improved
results. Account Executive
Starts of Care (SOCs) have
steadily increased the last
six months, with areas such
as Chicagoland experiencing record highs. Our
Account Executives live the
Addus mission, vision and
values.
For them, selling our services is just as much about providing necessary care to those in need as it is about growing
their books of business.
Focusing on building our sales force is exciting because it
means we are focusing on building our Company. Every
new Account Executive we hire gets us closer to becoming
the premier home care provider in the areas we serve. Never
before has Addus been this focused, determined or wellpositioned to achieve growth. We are aiming higher, working harder and thinking bigger.
To think about autonomy this way obliges anyone who provides care to give clients a menu of choices that professionals
and policies define from which they can choose. In practice, it
has meant informed consent, although the “informed” part is
often neglected. It does not call upon us to do any more than
that.
What would happen, however, if we thought about autonomy differently? What if the purpose of autonomy was not
simply self-direction but the preservation or re-creation of
identity? What, for example, is important to our clients as they
are now? For what do they feel responsible? We want to be
our own person in spite of the losses that we may have experienced. (continued on next page)
Volume 36
Newsletter Staff
Editor: Becky Diacou
Co-Editors: Paul Diamond, Andrea Darr
Content: Darby Anderson, Becky Diacou, Paul Diamond, Mark
Heaney, Martha Holstein, Julie Krizmanich, Wanda Kullas, Ryan
Noth, Kerri Pendley, Tammy Spialek, Bev Strow, Joe Widmar
We would like to hear news from our offices. If you have submissions for upcoming newsletters, please send to:
[email protected]
What if the purpose of autonomy was to help our clients continue to “be themselves” as their physical and mental condition
changes? What if the goal of autonomy in our community practices was human flourishing? Would we have new or different
obligations to our clients? When we use the term “personcentered care”, what might it mean if we thought differently
about the goal of autonomy?
Let’s say that we wanted to assist our clients to live in ways
that truly make their lives meaningful, might that require efforts
to work toward changes in policy and practice that support
By Kerri Pendley/Regional
Director Adult Day Services
What are Addus Evergreen Clubs?
Addus Evergreen Clubs are adult day centers
that provide social and health services in a
community-based setting. The programs are
utilized by adults 18 years of age and older
who have physical or cognitive impairments
and can benefit from supervised care in a safe
place outside the home during the day. The programs also afford family caregivers respite from the demanding responsibilities of caregiving.
What services are offered at the Evergreen Clubs?
Therapeutic activities, including on-site physical, occupational and speech therapy
Community outings
Nursing services: medication administration, monthly
vital signs, insulin monitoring/injections, basic wound
care, nebulizer treatments, assistance for clients with
feeding tube or colostomy
Individual care planning
Personal care assistance, including showers, and
beautician/barber services
Meals, including a light breakfast, catered lunch,
afternoon snack
Door-to-door transportation services
Caregiver support groups
Who can benefit from the Addus Evergreen Clubs?
Anyone needing the social stimulation of a group setting, or
anyone who requires health care supervision as a result of
conditions such as:
Alzheimer’s
Autism
Dementia
Congestive Heart Failure
COPD
Developmental Disabilities
Diabetes
Mental Illness
Multiple Sclerosis
Parkinson’s
Seizure Disorder
Stroke
Traumatic Brain Injury
choices that enhance identity? The emphasis on independence
may inadvertently separate them from these identity-confirming
choices like asking for help when we need it.
The critical question then for us is how this way of thinking
about autonomy can and should influence the ways in which
we personally and our public programs more broadly give care?
This topic will be the subject of the next ethics article. In the
meanwhile, I invite your thoughts.
(Martha Holstein writes and trains for Addus on ethics.)
What are the funding options for Addus Evergreen Clubs?
Medicaid waiver
Veterans administration
Long term care insurance
Private Pay
When are the Addus Evergreen Clubs open?
The centers are open Monday through Saturday and also offer
holiday openings. Daily hours of operation vary center to center, but typically they are:
Monday-Friday 7 a.m. – 5:30 p.m.
Saturday 8 a.m. – 3 p.m.
Where are the Addus Evergreen Clubs located?
Addus currently operates five Evergreen Clubs in Illinois. Future
plans for expansion into different states are being evaluated.
Pictured are the Mt. Vernon, IL Addus Evergreen Club bus
and drivers. Addus provides transportation service for
seniors to and from their homes.
Homewood,
IL ADS
celebrated
“Community
Appreciation
Day.” The
"Rich Township Seniors"
a local senior
singing
group performed big
band, swing
music, and
Barber Shop
Quartet.
from 32 referrals in 2010 and 21 referrals in 2009.
Here is a breakdown of the referrals:
In early February, the Home & Community
Services Recruitment flier shown below was
rolled-out to the branches to assist in the
recruitment of Home Care Aides. This flier gives
potential employees insight into Addus’ values, the
importance we place on our employees, and
reasons why people choose to work for
Addus. We anticipate that this flier will be a
valuable tool for recruiting top talent for the
Addus team. It is available in English, Spanish and Russian!
I am proud and excited to announce that our employee referral
program, SHARE OUR PRIDE, was a smashing success last
year! We had a total of 41 referrals for the year - a nice increase
Registered Nurse
Physical Therapist
Occupational Therapist
Speech Therapist
Licensed Vocational Nurse
Licensed Practical Nurse
Medical Director
Agency Director
24
5
4
2
1
1
1
3
Thanks to all the Agency Directors for promoting this program,
and especially to all our employees who referred the new additions to the Addus team.
Employees are the Company’s most important asset. As
members of the Addus team, we take tremendous pride in
providing our unique brand of home care and in doing even
ordinary things extraordinarily well. Help us fill our current
need for outstanding and committed nurses and therapists
who share these values, and be rewarded for your efforts.
Receive $1000 when you refer
a nurse or therapist
If the referred candidate is selected, the bonus will be paid in
two installments:
Half on the candidate’s start date
Half on the candidate’s six month anniversary
Contact your Agency/Branch Director
For more information.
Thank you for choosing to work at Addus.
service – doing the right thing, the right
way, consistent with our defined customer
service principles and expectations.
I think we would all agree that the key
to success for any service organization is
its ability to serve its customers well.
Companies that pay close attention to
service gain a competitive edge by doing a
little more and a little better to make their
customers feel important, special and valued. While several companies may offer
the same services at comparable prices, it’s
those that focus on both fundamental
service principles as well ,as well as the
“mint on the pillow” extras, that will
ultimately win out.
Service excellence and our transition to
a service oriented culture are paramount
to our success at Addus Healthcare, and
primary components of our Addus
Achieves vision. We recognize that consumers have many choices for home care
and that we must distinguish ourselves
from our competitors through the service
we provide. We can and will be better
than other home care companies, but
doing so will require our commitment and
focus, and our genuine desire to be the
best and pursue excellence in everything
we do.
 We will view service failures as an opportunity to learn and improve, and will
develop practical, customized solutions to
service delivery problems.
 We will recognize and reward great
service, and celebrate our everyday heroes
who exemplify our service principles and
values in their daily work.
Service excellence is about passion,
energy, focus and commitment. It’s about
doing things right and doing them well.
It’s about keeping our promises, respecting and valuing our customers, and ex Through ongoing dialog and continu- ceeding their expectations. It’s about
ous reinforcement, we will assimilate
demonstrating pride in who we are and
service excellence into our culture until it
the services we provide, and our mission
becomes part of us, permeating our think- to improve the health and well-being of
ing and everything we do that affects our the consumers we serve. It’s how Addus
customers’ experiences.
Achieves.
 We will be energized, excited and
engaged in our efforts to provide great
Our journey in pursuit of service excellence will take us down a path of education, self-discovery, improvement and
celebration.
 In monthly education sessions, our
Agency Directors and administrative staff
will review our service principles, along
with the behaviors and expectations that
drive them, and develop an understanding
of what it takes to improve our service
delivery systems.
Wheaton, IL Home & Community Service Excellence meeting - seated left to right Julie Kalloway/Quality Assurance Coordinator, Gina Hernandez/Private Duty Coordinator, Kathy
Burton, Agency Director/Wheaton, IL, Nina Mamalat/Service Coordinator, Darlene Whorline/
Service Coordinator, Shawn Harris/Care Manager, Ellen Ponall/Training Coordinator,
Norma Suarez/Service Coordinator
children, and to families with children placed in foster care to help promote family reunification.
As a provider of the Illinois Department of
Children and Family Services’ (DCFS) Family
Habilitation program, Addus Family Support
Specialists work in the homes of DCFS families. Services focus on teaching improved
skills to support the management of daily
household tasks, including parenting, housekeeping, budgeting, meal planning, shopping, healthcare, hygiene and accessing community services. Services are provided to intact families (children not removed
from their homes) to prevent placement of
As a provider of the DCFS Visitation
program, Addus employees provide transportation and supervised visitation between children who have been
placed in foster care and their parents
and/or siblings.
The Charleston, IL branch collected
clothing, personal hygiene items and toys
for 115 children. They were distributed
to low income DCFS families we
serve. The children ranged in age from
infants to 18 yrs old.
Left to right is Bev Strow, Laura Smyser,
Nathan Patrick, and Kristan Williams
On February 29, an EF4 tornado tore through the
town of Harrisburg, Ill., devastating buildings and taking
seven lives. Hitting just 25 miles from Addus HealthCare
branches of Marion Illinois Home Health, Home & Community Services and Adult Day Services, it affected 35
clients, who are all safe and accounted for.
Kim Evans, Agency Director-Marion Home & Community Branch, checked on Addus’ high-risk clients and
people at emergency shelters. Three clients’ homes sustained significant damage, but no one was injured. Two
of the three were taken care of by their families while
the third was assisted by EMS personnel and evacuated
to an emergency shelter.
to 170 mph, destroyed a strip mall as well as several
homes in an adjacent subdivision and low-income housing complex. The hospital sustained significant damage
and was deemed unsafe, transferring all patients to
other area hospitals. The Golden Circle Adult Day Center
and meal site also were leveled.
One Home Health employee’s home was damaged by
the storm, but no injuries were incurred.
Addus HealthCare collected money to help with the
disaster recovery, handdelivering a check for more than
The tornado, which was 200 yards wide with winds up $1,600 to the Harrisburg Relief Fund at City Hall.
Did you know that nearly 80 percent
of crashes and 65 percent of nearcrashes involve some form of driver
distraction three seconds before the
event? Using a cell phone is the most
common distraction, followed by looking at external objects, reading, applying
makeup and dialing a hand-held device.
Accidents are costly to both employees and the
Company, and typically result in lost time from work
due to injuries; damage to the vehicles and/or property
involved; and potential third party liability if another
person is injured in the accident. Obviously, we want
our employees to drive cautiously to avoid these events.
Distractions reduce a driver’s reaction time to traffic
signals, stop signs and slowing vehicles. Additionally,
they impair judgment and prevent the driver from
maintaining adequate following distances. Research
shows that distracted drivers also tend to take curves at
higher speeds, reduce their mirror usage and ineffectively manage their speed, oftentimes fluctuating
between speeds that are too fast and too slow.
It is important to adhere to the following safety
guidelines when driving for Addus:
Always wear your seatbelt when driving and
insist your passengers do the same.
Adjust your mirrors so that you can effectively
see cars to the back and side of you.
Plan out your route before you leave so you
know where you are going. If using a GPS
device, enter the address prior to leaving.
Avoid distractions such as cell phone use
(especially texting), eating, reading, changing
radio stations, applying makeup, daydreaming
or any other activity that causes you to take
your hands off the steering wheel or your mind
off driving.
If you must use your cell phone while you are
alone in the car, you are required to use a
hands-free device. If you are transporting a
client, cell phone usage is prohibited.
Don’t just focus on the area right in front of
you, look ahead for potential problems.
Plan a way out that allows you enough time,
space and visibility to stop or maneuver
smoothly.
When stopped in traffic, leave one car-length
of space between you and the vehicle ahead of
you.
Count to three after the light turns green
before pressing the pedal.
Maintain a safe following distance.
Never tailgate another vehicle.
Give yourself enough time to get to your destination.
Buckle up, be safe
and
enjoy the ride!
The newest additions to the Support Center are the
Telephony Scheduling Specialists, a team created to make
scheduling changes, maximize service to our clients, report
changes in client condition and ensure employee safety.
Since the team has been in place, we’ve improved our
customer service and response time, and have simplified
the payroll process.
The Specialists monitor real-time information from the
GPS devices to create positive outcomes for the more than
1,200 clients and employees in our Illinois locations of
Wheaton, Joliet, Kankakee, Chicago, Hillside, Niles, South
Cook and Greenville, N.C. As we move forward with the
Telephony rollout, we plan to provide all branches with
Scheduling Specialists.
Scheduling Specialists are pictured on the right.
Please join me in welcoming them to Addus!
Pictured standing from left to right are Sandra Kester, Hector
Chavelas, Dana Krystal, Davena Moore, Viktoria Leschiner, Jessica
Cuevas, Kathie Barthelemy, and Gary Redisi. Sitting are Israel
Lope, Deborah Barton, and Denise DiazdeLeon.
In the context of our industry and the economy in general,
we had a positive year in 2011.
Some of the highlights include:
Serving more clients today than
a year ago
Clients choosing Addus to provide
their personal care and other in-home
care services increased again in 2011.
This remains the best validation of the services we provide
every day for clients and their families. Thanks to all the
HCAs and PCAs for delivering care with kindness and
compassion, for ensuring our clients’ satisfaction. Thanks
to all the Service Coordinators and Supervisors who
supported our caregivers every step of the way. A great
team effort will make for an even better 2012.
Maintaining high scores on client satisfaction
Surveys
Ninety-three percent of survey respondents scored our
services as good or excellent. These results are consistent
with surveys in years past, and are important barometers of
our service quality, particularly as our branches grow. Our
customer service improvements in 2012 will undoubtedly
have a positive impact on these scores as well.
Hiring new and highly effective leaders at many
branches
Some of the new faces to Addus include: Tulia Amison/
Agency Director Birmingham, AL; Jackie Tillery/Agency
Director Montgomery, AL; Justin Colley/Agency Director
Atlanta, GA., (NEW LOCATION); Linda Giorella/State Director New Jersey; Arnold Zimmermann/Agency Director Philadelphia, PA; Dawn Menya/Agency Director Central PA.;
Mikilyn Schutt/Program Director Adult Day Center, Mt.
Vernon, IL; Mary Jennings/Program Director Adult Day Center, Springfield, IL; Kim Steindl/Agency Director Springfield,
IL; Cortland Young/Agency Director Indiana; Jason O'Higgins/Regional Director Business Development - Midwest
North; Mark Robinson/Regional Director Business Development - Northwest; LaShanda Fowler-Nukunya/Agency Director Seattle, WA
Making significant progress in the telephony
rollout
In addition to branches in Joliet, IL., Washington
State and Riverside, CA, the Chicagoland area offices
(South Cook, Wheaton, Gurnee, Hillside, Chicago and
Niles) are all now fully implemented on this technology.
This exciting project will continue to improve and advance
in 2012.
Defeating significant budget cuts to in-home programs in the state of Washington
A great team effort among Addus, SEIU 775 and
many of our competitors led to a defeat of the Governor’s
proposal to cut our reimbursement by $1 per hour, thanks
to an effective advocacy effort.
To all of our Home Care Aides, Service Coordinators,
Agency Directors and other team members across 19
states, thanks for all you do in serving our clients and
their families, and for choosing to work at Addus HealthCare.
Director. Betty is one of the original employees hired here more than eight years ago,
and she has been an exemplary employee
since the first day. She is friendly, dresses
professionally, often brings food into the
Angeline Jackson, Service Coordinator,
office and has become the “House
Charleston, S.C. #2710
Nominated by Dana Horton, RN, Charleston, Mother.” Straightforward and insistent that
things be clean and orderly, Betty does not
S.C. Angeline has many titles: CarePro
wait to be told what to do; she gets to work
Cheerleader, CarePro Prayer Warrior, CarePro Super Glue, CarePro Champion and now and is highly productive. When given a new
client, she displays excellent customer service
CarePro Employee of the Month. She enskills, calling to introduce herself and consures that her clients have everything they
firming her scheduled time and the client’s
need with the utmost professionaladdress. Once, she had a longtime client
ism. Angeline thoroughly communicates
CarePro’s services and exhaustively searches who no longer wished to live. Though
scared, she supported him and transitioned
for cost-effective ways to get our name out
to the public. She is a wonderful example of him to assisted living and hospice. She even
spent her personal time at his bedside. It’s
the Face of CarePro.
another example of her commitment and
pride in care. Betty is our office’s best asset.
Melvin Jones, Home Care
Aide, Decatur Home & Community #3740
Nominated by Nora Watters
Lorraine Trujillo, Staffing
& Rose Knapp, Service CoorCoordinator, Espanola,
dinators
N.M. #7350
For the past five years, Melvin
Nominated by Teresa
has cared for a married couValdez, Agency Director.
ple with endearing dedicaLorraine is one of a kind,
tion. When the wife had a dialysis appointalways striving to do her
ment scheduled at 5:30 a.m., Melvin would
best at everything. She is
arrive at 4 a.m. to bathe, dress and feed her
well-respected by her
before leaving. Since she passed away,
peers, referral sources and community.
Melvin has been the husband’s main supLorraine meets all deadlines, helps her coport, keeping him focused on positive
workers and pays extra attention to client
things. The family expressed their appreciascheduling, even if it means working late.
tion for Melvin in a letter that has been
framed for him: “A special thanks to Melvin She has achieved the highest percentage of
client coverage on average than the rest of
Jones, our exceptional friend....loving and
her peers this year. She is appreciated for her
caring friend…humorous personality…We
willingness to learn new things and take on
were blessed to have Melvin come into our
a challenge. Lorraine practices Addus Healthlives.”
Care’s beliefs and values every day.
Virginia Mercure, Home Care Aide, Espanola
Elizabeth (Liz) Paxton,
Home & Community #7350
Home Care Aide, Quincy,
Nominated by Olivia Cordova, Staffing CoorIll. #3390
dinator. As of December, Virginia has been
Nominated by Nancy Brinkemployed with Addus for 20 years. In that
man, Agency Director. Liz
time, she has been committed to her asmakes a real difference in
signed clients, even while holding a full-time
her clients’ lives. One client
evening job. Virginia ensures the personal
she cares for three days a
care, nutritional needs and safety of her cliweek suffers from clinical
ents. She never allows doctor’s appointdepression, but Liz’s happiments to be missed and always ensures cliness lifts her client’s spirit.
ents get their prescriptions and necessary
Because she takes time to chat between
household items. Visiting them and calling
cleaning rooms, the client feels Liz really
them if they are alone, Virginia makes her
clients feel loved, cared for, comfortable and cares about her. The client told her psychiatrist how important Liz was to her and says
safe in their homes.
she is like her sister. Not only does Liz make
the apartment sparkle, she makes a real difBetty Lopez, Homemaker, Albuquerque
ference in that client’s life.
Home & Community #7360
Nominated by Stephenye Avery, Agency
Alice Busch, Home Care
Aide, Moline, Ill. #3340
Nominated by Mary L.
Whitmarsh, Coordinator
Payroll & Billing. Alice is a
caring employee. Her client
was going to have a medical procedure, and Alice
knew the client would have difficulty taking
the test and following instructions. On her
own time, Alice went to the client’s doctor’s
office to get all the instructions for the test
preparation. She requested Respite Time so
she could stay with the client and make sure
that she followed all the directions. After the
test, she took her home and made her
lunch. Alice shows this kind of care for all of
her clients.
Erin Emery, Home Care Aide, Marion (Anna),
Ill. #3180
Nominated by Ethan Parks, Scheduling Coordinator. Erin is hardworking and professional. As a Family Caregiver, she was contacted to help the Supervisor service a highrisk client, short term. Erin gladly assisted,
making sure that her other clients were covered. Since then, she has continued to go
out of her way to care for her clients, doing
more than is required and expected of her,
whether it be driving extreme distances or
substituting a client on her day off. She
makes sure that everyone she services has
what they need. Erin is a great asset to this
company.
Allison Berman, Executive Assistant, Support
Center #950
Nominated by Francine
Winters, Director Financial Systems &
Compliance
The rollout of the Telephony application
requires a tremendous volume of documentation, including thousands of letters to both
employees and clients. The existing method
involved a multistep process that was laborintensive. Allison revised the process to utilize mail merge functions in Excel to print
names and addresses directly on the letters,
which were then folded and stuffed into
window envelopes. Her insight eliminated
several steps, cutting costs and saving
time. She also revised the process for creating the IVR Training cards, using the same
system to print the cards directly so they no
longer need to be handwritten. Awesome
job, Allison!
Celia Estep, Home Care Aide, Albuquerque,
N.M. #7360
Nominated by Stephenye Avery, Agency Director. Celia has been a rock star since day one.
The Adult Protective Service contract clientele
can be difficult to serve, but Celia has done an
outstanding job “deep cleaning” to get this
contract back to baseline. Not only does she
make things sparkle, but she ensures that our
clients are never embarrassed or ashamed of
their situation. One time she sent in a picture
of a toilet she had cleaned, and the difference
was amazing. She takes great pride in her
work, and it shows with all the compliments
from clients, some of whom wouldn’t allow
any other caregiver in their home. We are so
lucky to have her!
Leonard Piotrzkowski, Licensed Vocational Nurse, Modesto, Calif. #7620
Nominated by Tara Rhyner,
Office Support Staff. Leonard
is always willing to go above
and beyond what is asked of
him to make sure patients get
seen. He is flexible with his
schedule, especially lastminute lab draws on patients, and always
follows up with scheduling and case managers
so they are aware of the patient’s
status. Thanks, Leonard, for all your hard
work.
Marie Elaine Bottomley,
Home Care Aide, Vancouver,
Wash. #6120
Nominated by Tess Cannon,
Agency Director.
Elaine is a dedicated employee of Addus HealthCare. She is courteous, caring
and professional – a true
team player. Elaine provides optimal caregiving services to our clients. She is an asset to
Addus, and we are fortunate to have her on
our team. Thank you, Elaine, we appreciate all
you do.
Vernicka “Nikki” Carter, RN
Case Manager, Wilmington, Del. #1050
Nominated by Candy Cain,
RN, Agency Director. Nikki
has been an excellent representative of the values
and mission of Addus
HealthCare. She strives to
go above and beyond for all of her patients
and, on several occasions, has gone out of her
way to assist with after-hour admissions, visits
and adjusting client schedules. This is no small
accomplishment, especially since Nikki’s
mother was recently diagnosed with pancreatic cancer, and Nikki has continued to see her
clients and keep up with paperwork. She always has a smile on her face and clients have
nothing but nice things to say about the care
she provides. We are all very proud of Nikki
and feel that she is a wonderful asset to our
office.
Mentor for new aides as part of our new Mentorship Program. Because of these things, the
Philadelphia branch has nominated Diane for
Direct Care Worker of the Year.
Marilyn Yazzie, Service Coordinator, Albuquerque, N.M. #7360
Nominated by Stephenye Avery, Agency Director. Marilyn is a one-of-a-kind employee who
always has a smile on her face. She is typically
Kizzy Zanders & Keith Whitfield, Home Care
the first to get to the phone and answers it
Aides, Chicago, Ill. #3240
with a pleasant greeting, attending to the
Nominated by Mark Miller, CellTrak Device
needs of each client/employee. She takes reCommunications Manager. During the roll
sponsibility for each call, whether it’s her cliout of the Telephony program for our Chicago ent/employee or someone else’s, and she
locations, Kizzy and Keith acted as Addus
communicates clearly and accurately with the
cheerleaders. Kizzy assisted with both the
office staff to resolve issues. Marilyn keeps a
Western Ave. and Downtown locations, tak- positive, can-do attitude when left to run the
ing her role seriously by assisting and training office alone. Caregivers feel appreciated and
the aides personally, as well as acting as a
supported. Clients feel respected and their
supervisor when the crowds got unruly. Keith needs attended to. Marilyn is a team player,
also showed extraordinary training skills, seek- the face of Addus and a great representative
ing out the aides who were having the most
of our company.
difficulty with the device and walking them
through step by step until they got it. His exNoreen Byrne, Physical Therapist, Chicago, Ill.
cellent manner of teaching helped him guide
#4241
at least two aides who would not have been
Nominated by John M. Dicapo, DPT
able to handle it without him. Both Kizzy and Noreen joined Addus in October 2011 and
Keith deserve special mention as they defibecame a great addition to our team in less
nitely went “Above and Beyond.”
than a month. She is the therapist I would
want my own mother to see. Her patient care
is second to none, and we have received referDiane McCauley, Home
rals for six new patients because of the posiCare Aide, Philadelphia,
tive therapy experience patients have had with
Pa. #2010
her. She always goes the extra mile for her
Nominated by Jennifer
patients and for Addus. Noreen led a fall preTreichler, Assistant
vention screening at a new facility that Addus
Agency Director. Diane,
is providing for residents, from which we rean employee since 1989, ceived three compliments on her thoroughis reliable in every way:
ness. Noreen is the go-to therapist for patients
she’s on time, stays for
who have special therapy needs, and she alher full shift, has impecca- ways impresses those she serves.
ble attendance and provides excellent care. On
days requested off, she ensures coverage for
Sally Sutherland, CNA/Family
her clients. Beyond that, Diane shows great
Services Specialist, Coeur
compassion for her clients and develops posid’Alene, Idaho #6320 Nomitive, nurturing relationships with them and
nated by Kelly Marang/
their families. She is diligent about observing
Veronica Wuolle, Agency
changes in her clients and their surroundings,
Director/Family Services
notifying the client’s family and Addus staff of
Manager
anything different. Diane showed great comIn June, we were awarded
mitment to her clients during Hurricane
the contract for the Children
Irene. Knowing one of her clients did not have and Family Services Program from the Departfamily nearby during the storm, Diane secured ment of Health and Welfare. In this program,
permission to stay at the client’s house overwe monitor visitations between parents and
night. She made sure the client had food and children who have been removed from their
emergency provisions and, most important,
home as well as provide parent-coaching sercompanionship and a sense of security. Diane vices and transportation. It requires the “Best
is an active participant at our quarterly inof the Best Caregivers,” as they need to be
service trainings. She was designated Emextremely professional, yet kind, caring and
ployee of the Month and was selected to be a open-minded. Sally has proven herself to be
for their quality home care provided for my
mother, I would like to send my most heartfelt recognition to Cathy Moulton. She has
been my mother’s longtime caregiver. Her
skills and abilities make it possible for my
mother to live in her home, where she feels
most comfortable and secure. Cathy’s personal care and companionship makes it possible for her to maintain a full and active life
outside as well as inside the home. Her care
allows my mother to do what she enjoys
most, which includes stepping out each day
Char Spoon and Pam Bennett, Service Coor- to dine with friends and family, shopping,
dinators, Carlinville, Ill. #3720 Nominated by participating in club activities, attending
Greg Heck, Regional Director Southern Illimeetings and going for drives in the area.
nois. Sharon McBride, Home Services Coun- Cathy seeks to please my mother and anticiselor of the Illinois Department of Human
pates her needs and wants, and I am
Services praised the outstanding services
touched by her thoughtfulness. Last July, my
given by Char and Pam in a letter. They had mother reached a milestone, celebrating
initiated immediate services to assist a client her 90th birthday with friends and famwith daily living activities and intensive
ily. The efforts of the Lewiston office and
house cleaning. She was living in deplorable Cathy Moulton makes the past three
conditions, facing eviction after failing the
years a happy and special time and each
Macoupin County Housing apartment inday a blessing. Thank you.”
spection. After Addus provided services, the
client’s next inspection by the County reJerrie Norton, LVN, Redding #7681
ceived high praises for the apartment’s imNominated by Marie Guthrie, RN,
proved condition. Both Char and Pam made Agency Director. Jerrie has been with
this stunning change in the apartment in
Addus for more than eight years and
one month. Appreciative of their outcould be nominated for this accomplishstanding services, Macoupin County Housment every month! She is incredibly
ing wants to showcase the apartment to
gifted, skilled in all clinical areas, reliable
federal HUD representatives. Char and Pam and highly utilized by the case-managing
practiced and demonstrated what “Addus
nurses in dealing with complex paCAN Achieve”!
tients. During December, Jerrie took on a
high number of clients daily, including
weekends and holidays, to allow our casemanaging nurses time off with their families. She agreed to go to all outlying areas
Mark Coyle, Network
and work many long days (sometimes into
Administrator, Support
Center, Palatine, Ill. #956 the evening hours) and was available to pick
up unanticipated visits. Even with all those
Nominated by Lucas
long hours, she maintained excellent docuHannibal, Senior Finanmentation and timely submission. Above all,
cial Analyst. Mark has
Jerrie is always smiling and cheerful, and
definitely earned recognever complains or belittles. She is well
nition for his diligence
worth the acclaim of one of Addus’ finwatching company
est. The managers and clinicians of Addus’
costs, cell phones and
Northern California triplets (Chico, Red Bluff
wireless internet connections for our emand Redding) recognize Jerrie for her comployees. Because of his cost-control measures, Mark has made an unbelievable differ- mitment to the nursing profession, her clients and all of her coence to the company’s bottom line. In one
workers.
month, he shaved $7,000 off our Verizon
bill. Over a year, this will save us approxiAngela Kilgore, Quality
mately $84,000. Way to go, Mark! That’s
Assurance Supervisor/
big!
Float, Moline #3340
Nominated by Susan
Cathy Moulton, Home Care
Thompson, Agency DirecAide, Lewiston, Idaho #6330
tor. Angela is a longstandNominated by Client’s
ing employee with Addus,
Daughter. An excerpt from a
serving as a QA Supervisor
Lewiston client’s letter:
“Although I express my grati- as well as a Float, in which she has a regular
tude and appreciation to the schedule. She covers all call-offs for two
counties, which can require her to drive
entire Lewiston office staff
one of the best caregivers, not only to Addus, but also to the Department of Health
and Welfare. She has impressed more than
just one Case Manager and is now being
requested by Case Managers out of her area
even though they have not met her. Her
reputation has grown because of the superb
job she has done with other families. Sally
has represented herself and Addus well in a
difficult program. Kudos, Sally!
more than an hour to cover a client. She is
available seven days a week and is willing to
work any hour of the day. As a Supervisor,
Angela is the go-to person. Sometimes her
schedule may change two or three times a
day, and she does not complain. She is a
hard worker and very thorough. The only
problem we have is that once a client has
Angela for services, they do not want anyone else! Thank you, Angela, for doing a
great job.
Congratulations to Ryan Thompson, son
Nic Scheibel/ Program Director Adult
Day Services, Alton, IL was a lucky guy
on February 4th when Keri said, “I
Do.” We wish them many years of
love and happiness together.
of Susan Thompson/Agency DirectorHome & Community Services, Moline,
IL for achieving the rank of Eagle Scout
with the Boys Scouts of America on
November 3, 2011. Only 5% of all Boy
Scouts achieve this rank. It takes a lot
of work and dedication and Ryan is
showing he has the right stuff!
While sight-seeing in Washington DC,
Niko Diacou, grandson of Becky Diacou/
Director Administrative Services.- Support
Center, exclaimed, “I want to live there,
mommy and daddy.”Who knows it might
be his future residence. Only Grandma
knows!
The Decatur, IL branch
#4270 hosted a PotLuck Holiday Meal for
the staff and Home
Services Clients. It was
a huge success and
everyone enjoyed the
food and visiting with
the clients. For the
clients who could not
attend, the staff made
to-go meals and delivered them. Awesome
way to share the
Holidays!
Christine Alcorn/Agency Director- Home & Community
Services, Joliet, IL is the proud owner of “Rumer” a
Rottweiler mix that is her youngest Rescue Dog. Christine has been training Rumer since she was 6 months
old to become a certified Rescue Dog with TDI
Victoria Gonzalez/Reimbursement(Therapy Dogs International, a volunteer organization
Support Center was thoroughly surdedicated to regulating, testing and registering therprised when her fiancé, Louis Ruiz,
apy dogs and their volunteer handlers for the purpose
proposed on her last birthday. She was
of visiting nursing homes, hospitals, schools, libraries,
speechless???? Anyone who knows
and other institutions. Therapy Dogs provide comfort,
Victoria knows she always has somehappiness,
and
overall
well-being
as well as reduced stress.) Rumer will be devotthing to say! Best wishes for a happy
ing
the
rest
of
her
life
to
helping
people.
life together!
August 2011
5 Years
Woolstenhulme, E.
May 2011
5 Years
Akers, Gay F
Andrews, Debbie
Armstrong, Shaune
Bim, Irina
Bowman, Kimberly A
Boyd, Tiesha M
Bratti, Gloria L
Bridges, Modesty
Britton, Deborah
Campanella, Dodie
Carver, Heather L
Clark, Djaris L
Collins, Louise M
Cortez, Emma
Day, Lurleen A
Dotson, Deline R
Dugar, Michele R
Dzivoronyuk, Galyna
Ellis, Kelly J
Ervin, Marcia J
Ford, Ellen L
Foster, Sudie
Galicia, Yolanda
Gallegos, Blanca
Gneva Brown, Kay L
Grodskaya, Svetlana
Hawkins, Jacqueline
Higgins, Holly D
Holloman, Elinor L
Inselman, Scharron L
Irons, Angela R
Jackson, Ada M
Johnson, Johraidys
Kemp, Mattie
Kwasniewski, Annette
Ledbetter, Helen P
Mathis, Twyla B
Mitchell, Kelvin R
Newsom, Darci E
Pendergrass, Mia S
Popovich, Tatyana
Prokhorenko,
Khrystyna
Prothro, Eric
Quintal, Nicole
Sangalang, Bonnie J
Scott, Donna L
Sutfin, Shirley M
Swarn, Patricia
Taylor, Annette
Torres, Gregoria P
Valdera, Herna
Webb, Glynis
Westfield, Patricia
Williams, Mary A
Williams, Melazina
Williams, Startrecey D
10 Years
Alexander, Dolly
Brown, Debra
Brukas, Leonid
Carrillo, Yvette
Chandler, Bobby
Englemann, Mary K
Jackson, Deloris A
Jackson, Patricia
Jeter, Shunti C
Ketter, Catherine A
Kimbrough, Cassandra
Lathrop, Maxine L
Mccall, Lizzie
Morgan, Lisel A
Palti, Gennadiy
Pressner, Malka
Rangel, Susana
Smoakes, Ernestine
Snyder, Stacy L
Taylor, Lottie
Thompson, Pearl
Williams, Gale
Wilson, Iniez
15 Years
Bevan, Gladys A
Cooper, Lorraine
Edmonds, Debbie A
Goshey, Pearla
Hendrix, Barbara
Rudolph, Linda
Solares, Josefina
Urias, Bertha L
20 Years
Cronin, Anna
Grayot, Karen L
Sauerbrunn, Victoria
25 Years
Silva, Lucia
June 2011
5 Years
Anderson, Cathy
Arredondo, Aurelia
Avila, Dilma
Aviles, Maria De La Luz
Baker, Janice L
Barnhill, Selina L
Benedict, Viola N
Boone, Stephanie M
Brailey, James
Brumer, Anna
Burgess, Sparkle
Cabreriza, Dayamy
Camargo, Stella
Camejo, Jacinto
Carroll, Roxanne M
Chinn, Donetta
Coakley, Barbara
Cox, Ivory J
Danilyuk, Lubov
Diaz, Esmerelda
Dickerson, Lashunta
Dimtrovska, Hariklija
Dominguez Ramos,
Etheridge, Dorothy L
Fleming, Patricia C
Galeano, Maria
Gorden, Tyjan D
Harris, Bobbie J
Heck, Joann
Heryavenko, Halyna
Hill, Karisa K
Hunsaker, Marsha K
Israel, Stephanie L
Jones, Wendie W
Lansdown, Michelle P
Larrondo, Yesenia G
Leon Vega, Anthony
Lykholap, Valeriy
Mallery, David
Mcmackin, John V
Medina, Maria
Moore, Cheryl D
Anderson, Cathy
Arredondo, Aurelia
Avila, Dilma
Aviles, Maria De La Luz
Baker, Janice L
Barnhill, Selina L
Benedict, Viola N
Boone, Stephanie M
Brailey, James
Brumer, Anna
Burgess, Sparkle
Cabreriza, Dayamy
Camargo, Stella
Camejo, Jacinto
Carroll, Roxanne M
Chinn, Donetta
Coakley, Barbara
Cox, Ivory J
Danilyuk, Lubov
Diaz, Esmerelda
Dickerson, Lashunta
Dimtrovska, Hariklija
Dominguez Ramos,
Etheridge, Dorothy L
Fleming, Patricia C
Galeano, Maria
Gorden, Tyjan D
Harris, Bobbie J
Heck, Joann
Heryavenko, Halyna
Hill, Karisa K
Hunsaker, Marsha K
Israel, Stephanie L
Jones, Wendie W
Lansdown, Michelle P
Larrondo, Yesenia G
Leon Vega, Anthony
Lykholap, Valeriy
Mallery, David
Mcmackin, John V
Medical Staffing Network, Inc
Medina, Maria
Moore, Cheryl D
Moore, Gale L
Mosby, Babette
Naffa, Enam
Ocampo, Jolene
Patton, Lucille M
Paul, Sunita
Pavon, Francisca J
Petrovska, Anna
Pringer, Harold J
Rinehart, Carole A
Russell, Carolyn
Simmons, Annita
Smith, Loretta
Solis, Marla
Stewart, Susan S
Thevenin, Jeanine
Toporovskaya, Lyudmila
Vega, Adisnubia
Vialpando, Amada
Williams, Jane
Williams, Patricia J
Winchester, Dena L
Yoder, Adrienne L
10 Years
Babcock, Bonnie
Brandon, Vanessa
Dewalt, Grace
Eros, Rosa Maria
Fairchild, Jeanette L
Fisher, Helen D
Hicks, Octavia
Johnson, Willie E
Levine, Reggie G
Lopez, Peggy
Mack, Linda M
Manishevich, Natalya
Mcgee, Carol
Nava, Rosalinda
Norris, Ann E
Prevatte, Elaine
Rhoades, Charleen
Ryan, Mary
Sanchez, Vicki D
Santos, Francisca H
Schild, Carmen
Sindicich, Linda
15 Years
Beard, Rita S
Ceaser, Cynthia
Norman, Margo
Ross, Gloria
Scott, Janice
Velasco, Alicia
20 Years
Hawf, Sally J
Rivera, Sandra L
Rojas, Carol
Siordia, Magdalena
30 Years
May, Betty Norine
July 2011
5 Years
Arbelo, Olga
Beltran, Maria
Bodnar, Nataliya
Bolton, Theresa
Boyd, Linda
Breland, Tisha A
Brooks, Teretha
Bryyovska, Oleksandra
Cobbs, Faye
Collins, Bettie
Cozart, Arizona K
Darby, Denise L
Durham, Earinea
Faniel, Dawn
Fedorkiv, Mariya
Fisher, Barbara
Gipson, Pandora
Gomez, Margarita
Hanson, Faith
Holt, Susan
Howell, Shirley T
Inman, Donna M
Jefferson, Patrece
Junkins, Lauretta
Knouff, Patricia A
Kryzhevskykh, Mariya
Laird, Caroline L
Mackins, April
Maldonado, Norma
Marquez, Angelica
Martinez, Sahara
Mellish, Terri L
Mulugeta, Marta
Parker, Annie
Partee, Regina
Robertson, Jacqueline
Roybal, Monica
Sagalovich, Yelena
Simmons, Joyce A
Smith, Nedra
Stein, Annmarie
Taylor, Deana
Thurman, Dora S
Tovar, Gladiz
Walker, Alicia F
Walker, Limmie H
Walker, Mary E
Walker, Teresa
Wilson, June E
Young, Roberta
10 Years
Bartolomey, Olga N
Battan, Gilda
David, Laylah
Fulton, Lisa B
Fusinatto, Marie L
Gregory, Nannie
Grishina, Yelena
Holt, Jacqueline
Manns Perkins, Sam E
Migdalovich, Maksim
Paiva, Darlene
Quicker, Christopher
Joseph
Rodriguez, Maria
Snitko, Anna
Tolliver, Lisa
Volfson, Victoria E
15 Years
Cooper, Harold
Evans, Kimberly
Jackson, Debra
Kasvina, Irina
Naryzhny, Alexander
20 Years
Maas, Annette
Adams, Gloriastine
Advani, Tuba
Allen, Miriam C
Amador, Guadulupe
Arguello, Evelyn
Ashour, Ibtisam A
Austin, Wanda J
Bordyuh, Larysa
Borikova, Gabriela G
Broda, Rayisa
Brown, Mary L
Chenet, Elisa
Childers, Carolyn S
Clark, Paula C
Collz, Cathy L
Curvin, Barbara A
Czapiewski, Angela
Fuiten, Kathie A
Giannone, Elaine
Gordon, Derline
Hengen, James B
Hernandez, Anivia
House, Bertha M
James, Lois M
Keil, Sharon A
Kindzerska, Hanna
Lana, Malissa M
Lawson, Cassandra D
Lemmer, Lori
Lipets, Tatiana
Lovato, Johnny D
Love, Linda R
Marks, Jeffrey M
Mendoza, Alma D
Moore, Emma
Patlakh, Oleg
Perkins, Latanya D
Peterson, Mary
Quezada, Elena
Reed, Karen K
Reyes, Natividad
Rodgers, Josephine
Sanchez, Jova
Sanchez, Marcia K
Savage, Brenda
Shaw, Mary E
Shegog, Edmond
Stewart, Bonnie F
Thompson, Tanika M
Tibbetts, Norma J
Van Buskirk, Susan
Vargas De Beas, Maria
Voelz, Dann G
Watson, Alice
Wheeler, Patrice M
Williams, Carolyn
Williams, Laverne
Williams, Patricia
Williamson, Leslie
Wilson, Lillian Carol C
Zharikova, Yulia
10 Years
Abbott, Beverly I
Berezinski, Lana
Berman, Allison
Bortnik, Karina
Collier, Christi
Cordova, Lucy
Felder, Theresa
Fuller, Earline J
Garcia, Marylou
Garrett, Barbara
Gonzalez, Guillermina
Green, Joyce M
Griffor, Charo
Jones, Iola
Koval, Nadiya
Krotman, Larisa
Kullas, Wanda
Langston, Verma J
Mays, Eddie M
Mcdonald, Jacqueline
Moore, Gelyn
Owens, Patricia
Piotrzkowski, Leonard
Piotrzkowski, Leonard
Pogrebitskaya, Rimma
Quick, Kathleen C
Radle, Janet
Ramirez, Phyllis
Rivera De Herrera,
Hilda
Sabeti, Azar
Salazar, Joelinda
Small, Sandra
Stovall, Caldonia
Trujillo, Adelires
Vidal, Teresa
Watkins, Odessa
Weathers, Gwendolyn
Weiss, Joyce
Williams, Stephanie
Wilson, Margaret
Yegorov, Valentyn
Yegorova, Galyna
15 Years
Barnett, Georgette
Epps, Karen
Haskin, Cynthia M
Mendez, Rosario
Reed, Lennie Mae
20 Years
Martinez, Ernestine
25 Years
Mc Gee, Venice
Rickman, Dorothy
September 2011
5 Years
Bishop, Tracy
Blanco, Jorge J
Boice, Melissa K
Buchanan, Aisha
Buford, Jacqueline
Carruth, Shunon D
Chapman, Khristine
Coleman, Johnnie
Curtis, Clara P
Devall, Kathryn L
Dockery, Alfrieda
Dziedzic, Paul
Eleshin, Ola L
Farrell, Rosie
Fry, Carla S
Furlow, Jennifer D
Gill, Laura
Goessling, Mary H
Gonzalez, Lucia
Gooden, Willella
Graham, Jessie
Hawkins, Patricia
Higgins, Beverly
Hill, Tanisha
Hodge, Terre L
Jackson, Penny L
Johnson, Denise R
Karpinska, Nataliya
Kidd Robinson
Klossner, Christina L
Knight, Sharon Y
Krepps, Sandra J
Kruega, Ana
Marchuk, Maria
Marroquin, Jose
Martinez, Mireya
Mcdonald, Kenneth I
Miller, Jane L
Miller, Nancy C
Montoya, Clyde
Moore, Michelle
Moreno, Aude
Morton, Carol
Ott, Shannon
Palmen, Teresa M
Reese, Dawn M
Rodriguez, Julia
Shelley, Shawn L
Shopinski, Betty
Shrader, Rikki
Shrader, Wayne
Sims, Carolyn L
Stasyuk, Valentina
Sumpter, Kathleen V
Taylor, Jacalyn
Trujillo, Corine
Tyler, Laura
Velasquez, Andres
Washington, Attallah
Weisenburg Folkes,
Gladys O
Williams, Carol A
Williams, Deborah
Zarif, Zabihullah
10 Years
Anderson, Casie
Arreola, Rubiela
Ayers, Marland
Beavers, Tammy
Bessinger, Virginia
Black, Gia
Boehm, Retalee
Brown, Barbara
Brown, Diane
Chisholm, Emma
Claflin, Tammy L
Curry, Doris
Edwards, Maria
Ellis, Stephen J
Erickson, Barbara A
Garcia, Geniva
Garcia, Margarita R
Green, Earnestine
Gutnik, Svetlana
Hannah, Susie
Harmon, Robbin
Hawkins, Sheila D
Johnson, Chrondalet
Jones, Janet
Kendrick, Kathy L
Lowery, Beverly D
Mathis, Tonya
Mcclintic, Pamela Lee
Murphy, Lucille
Nabi, Siham
Page, Patricia
Rayzman, Svetlana
Rivera, Maria
Robison, Jenny
Schwartz, Denise
Snell, Cara Lee
Spearman, Tina M
Swinney, Debi
Velilla, Diana
15 Years
Bailon, Nancy
Hilliard, James
Jackson, Barbara J
Ladner, Charlene
Morris, Dolores
Oshana, Bahija O
Rice, Ella
Sharp, Alice Fay
Trotter, Elaine
20 Years
Arbayo, Angelita
Clark, Darlene
Davenport, Rosetta
Lawson, Sandra K
Perez, Rogelia
Wilson, Gloria
25 Years
Connick, Candace M
Kestell, Katherine M
Koch, Greg
Reed, Joan
Vasquez, Maria