Outsourcing

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Outsourcing
The International
Association of
Outsourcing
Professionals
(IAOP)
Addressing the
challenges that
come with greater
levels of
outsourcing is
going to take a
new breed of
outsourcing
professional.
Global StandardSetting Organization
and Advocate for the
Outsourcing
Profession.
www.outsourcingprofessional.org
MEETING AGENDA
„
4:00 PM
Welcome / Registration (Coffee / Snacks)
„
4:30 PM
IAOP and Chapter Goals
Ossama Nazmi, Chapter Chair - Welcomes participants and introduces the
Benefits of joining IAOP and the North Africa Chapter goals,
„
4:45 PM
Next Generation Outsourcing: Smartsourcing:
Dr. Adel Danish, Xceed Chairman & CEO reflects on the smartsourcing
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5:15 PM
Panel Discussion: Globalization is Smartsourcing
Mr. Sameh Montasser, Mr. Tamer Badrawi and Mr. Mohammad Shahabuddin
„
6:00 PM
Mind Exchange: Open discussion, questions, feedback regarding the Chapter
„
6:20 PM
Closing Remarks
„
Global Membership-Based Organization for Customers, Providers and
Advisors
„
Only Professional Quality Standard for the
Field of Outsourcing
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Proven Track Record of Delivering Value – 85% of Customer Members
Credit IAOP for Improved Outsourcing Outcomes
Most of the World’s Top Organizations are Leveraging
IAOP’s Programs and Services
• 100+ Founding & Corporate Members, including:
Abbott Laboratories, Accenture, Aetna, Affiliated Computer Services (ACS), Ajuba International,
Allstate Insurance, American Express, Applied Materials, Atlantic Canada Atlantique, AT&T,
Belcan Corporation, Best Buy Company, Bleum, Blue Shield of California, Bomgar, Booz Allen
Hamilton, Business Process Outsourcing South Africa, Business Catalyst International, Buzz
Contact Centre Solutions, Capital One, CB Richard Ellis, Chris Disher & Associates, Cinteger
LLC, Colliers International, Computer Associates, CORFO (Chile), Customer Operations
Performance Center (COPC), DaimlerChrysler, Delve Group, DNL Global, Duke University,
Encana Oil & Gas, EXL Service, Expense Management Solutions, Fasken Martineau DuMoulin
LLP, Firstsource, General Motors, GeniSource, Genpact, Hewlett-Packard, Hexaware
Technologies, HOV Services, HTMT Global Solutions, Hundsun Global Services Inc., IDA
Ireland, IDA Singapore, Infosys, Innodata Isogen, Innovapost, Janus Associates, Johnson &
Johnson PRD LLC, KBC Group (Belgium), Kenya ICT Board, Kirkland & Ellis, Kraft Foods,
LawScribe, Inc., Longtop International, Long View Systems, Marathon Oil Corporation,
Multimedia Development Corp. (MdeC), NCS, neoIT, Neusoft Group Ltd., NIIT Technologies,
Nike, North Dakota Dept. of Commerce, Océ Business Services, Outsource Partners
International, PA Consulting, PHH Mortgage, Pratt & Whitney, Pretium Partners,
PricewaterhouseCoopers, Procter & Gamble, Qantas Airlines, Quatrro, QuEST, Quint Wellington
Redwood, Safeco Insurance, Sierra Atlantic, Singtel Optus (Australia), Sitel, SNC-LavalinProfac/Nexacor, Softtek, SPi Technologies, Strategic Systems Solutions, Syracuse University,
TCI BPO, TD Bank Financial Group, The Lifetime Healthcare Companies, Thomson Legal &
Regulatory, Thrivent Financial for Lutherans, Unisys, Vantage Partners, Vormetric, Web Trends,
Wipro Technologies, WNS Global Services and Xceed.
• 1000+ Professional Members
• 40,000+ Associate Members Through Subscription
to IAOP Knowledge Center, Firmbuilder.com®
• 40+ Chapters Around the Globe
IAOP Structure and Programs
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Strategic Advisory Board & Outsourcing Standards Board
Research, Training, Services, Advocacy & Outreach Committees
Geographic, Industry, Topical Chapters
Online Member Directory, IAOPNetwork & Customer-only IAOPNetwork
The Outsourcing World Summit®
Regional Summits - part of the Outsourcing World Summit® Conference Series
Topical Forums as part of the Outsourcing Leadership Series
IAOP Member of the Year Awards
Outsourcing Hall of Fame Awards
IAOP Knowledge Center (Firmbuilder.com)
Certified Outsourcing Professional (COP) Program
COP Master Class
The Global Outsourcing 100
Outsourcing Professional Code of Ethics
IAOP Upcoming Dates of Interest
„
2008 Global Outsourcing 100 Rankings Released
„ Completed – Sent End of April
„ 2009 Global Outsourcing 100 Application Open
„ August, 2008
„ European Outsourcing Summit
„ October 16 & 17, 2008
„ Barcelona, Spain
„ COP Master Class
„May 26 – 29, Brussels, Belgium
„ June 2 – 5, Dubai, United Arab Emirates
„ June 16 – 19, Paris, France
„ Sept. 29 – Oct. 2, Chapel Hill, NC, USA
„ Dec. 1 – 4, Chapel Hill, NC, USA
NORTH AFRICA CHAPTER GOALS
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Increase the global level of awareness about this emerging region
Bring some exposure to the industry in the region
Networking and educational opportunities
Providing awareness about recent market trends,
Opportunities to exchange experiences, and success stories
If you are not already a member, you can begin taking
immediate advantage of IAOP’s programs and services by
going to www.outsourcingprofessional.org
Dr. Adel Danish:
Next Generation of Outsourcing: Smartsourcing
Different Sourcing
Smartsourcing
Is About….
Is not About…
Smartsourcing Process
Differentiating between Smartsourcing as a process and the
benefits from outsourcing.
Increase
Innovation
Lowers Cost
Balance
Risk
Outsourcing / Off-shoring are essential
components, paving the way for
organizations to free up resources
to focus on core competencies
that lead to greater innovation.
Optimize all the
Factors
Outsourcing
Differentiation
Low
Competency
High
C
Low
us
to
m
er
va
lu
e
Low
Smartsourcing
Push Towards
Higher Value,
Differentiation,
and Innovations
Differentiation
Low
Competency
High
C
Low
us
to
m
er
va
lu
e
Low
Competencies Investment Plan
People
Process
Technology
The skills, resources
and competencies to
do the job:
The processes and
procedures to enable
the competencies:
• Do you have the right
skills, training and
competencies for this
set of responsibilities?
• Are standard processes • To what extent has
developed and enforced
technology been adopted
to enable these
to support these
competencies?
competencies?
• Is the infrastructure in • Does a continuous
improvement program
place to support these
exist to improve these
people?
processes?
The technology to
support and enable the
processes and activities:
Outsourcing
≠ Smartsourcing
“The key in the case of Smartsourcing is that
you need to be as diligent and critical of defining
and understanding the value of your core
competencies as you are in defining and
understanding the value of the processes you
outsource and then creating innovation across
the spectrum.”
T. Koulopoulos, http://www.itbusinessedge.com/item/?ci=14270
Takeaway
•
Outsourcing isn't all about reducing costs
•
Sending work offshore as a way to improve the onshore focus on their
core strengths.
•
Smartsourcing is about innovation and allowing partners to grow your
non-core functions.
•
“Smart-sourcing advocates using partners who can help a company to
focus on its core, balance risk and opportunity, lower costs, increase
innovation across all of its processes and finally, put in place attitudes
to optimize all of these factors,“ Mr. Thomas Koulopoulos .
•
“Outsourcing and offshoring are essential components of this but only if
they pave the way for organizations to free up resources so they can
focus on core competencies that lead to greater innovation,” Mr.
Thomas Koulopoulos .
Smartsourcing Recommendations
• Thomas M. Koulopoulos, Author of:
"Smartsourcing: Driving Innovation and Growth
Through Outsourcing.
•“Companies must shed non-core business
activities.”
•“This type of outsourcing, smartsourcing, will allow companies
to focus on innovation which at the end of the day is what
differentiates one company from another.”
•“Companies should view Smartsource as a way to drive growth
and innovation rather than just a cost-cutting measure. “
•“It also requires companies to closely examine their processes
to determine which ones it makes sense to Smartsource. “
Closing Remarks
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Next Chapter Meeting Topic: “The Future of Outsourcing”
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Date: October 2008 (TBD)
•
North Africa Chapter:
http://outsourcingprofessional.org/content/23/162/1550/
•
IAOP: www.outsourcingprofessional.org
Thank You!
See you next time!!