P.4 P.6 - Gontor.com

P.4
P.6
INDEX
3
4
6
7
8
9
10
Editor’s Note
Events
Innovations
Tips/Employee Incentives
Certifications
Article: Sylvia Duque´s
Thoughts
Recreational Activities/
Classifieds/A Bit of Humor
2
EDITOR’S NOTE
GONTOR Digital Magazine
D
istinguished clients
and friends, with the
desire to be constantly innovating, GONTOR introduces the 1st edition
of its digital magazine. With
this publication, we will be discussing topics of mutual interest such as foreign trade, social
events, job listings, a bit of humor and any related topics that
may be of interest.
We have recently doubled
our warehouse capacity in Laredo, TX, having the privilege of
hosting our clients and friends
participating in the inauguration of the expansion and renovation of our infrastructure.
Parting from this inauguration
we will now be hosting an annual “Customer Appreciation
Week”.
In 2015, we created a Customer Service Department,
that will serve to enhance our
operational activities; striving
for continuous improvement
in our processes, monitor commitments and progress in order to anticipate our client´s
needs in customs brokerage
and logistics.
We hope that Gontor´s digital magazine is to your liking
and we appreciate any comments and/or suggestions that
you may have.
Comments/Suggestions
Editorial
[email protected]
3
Inauguration
GONTOR Forwarding New &
Modern Warehousing in
Laredo, TX.
• 185,000 ft2 warehouse
• 66 loading docks (doors)
• 2 ramps
• 69 csecurity cameras located in
yards, warehouses & administrative
offices.
• 2,450 ft2 Hazmat area
• 10,730 ft2 cross dock with 30
trailers capacity.
Carlos González, Fr. Iden Bello, Elia Norma
• Yard with a 350 trailer capacity
González, Francisco González
EVENTS
Office Managers &
Distinguished Clients.
See more pictures
4
EVENTS
GEODIS and GONTOR
Social Event
GONTOR Annual Corporate
Strategy Business Conference
See more pictures
5
INNOVATION
Shipment
Tracking Tool
GONTOR APP provides the following features:
TRACKING/MONITORING
-Pending shipments
-Shipment status
-Payment duty status
-Search parameters include:
date, traffic number, reference
number, etc…
LOGISTICS
-Tracking
-Status
-Detailed information from
point of origin through final
destination.
OPERATIONS SUMMARY
Graphs/charts yielding total
number of MX customs entries,
tracking numbers, containers,
invoices, etc… by port of entry.
CROSSING SCHEDULE
Displays shipments by date.
6
TIPS
If you’re in the business
of textiles and clothing,
BE PREPARED ...!
W
e would like to
bring to your
attention that
the
Mexican
Ministry of Economy is implementing an Automatic Import
Permit for the Textile and Apparel industry. These sectors
have affected the economy by
harmful trade practices, such
as antidumping, where merchandise enters the country
with a price far below the fair
market value, and even lower
than the raw material in which
the product was produced.
To address this situation,
the Ministry has established
mechanisms, such as, Prior Permit (Permiso Previo),
Estimated Prices , and a requirement to apply with Sector Importers Registry of Specific Textile/Apparel (Padron
Sectorial), that do not hinder
or restrict import commercial
flow into the country, but gather valuable statistics data.
By establishing this, the
Ministry of Economy can anticipate HTS appraisal, help identify merchandise and prevent
harmful international trade
practices in these sectors.
Luis Miguel Vidal
GONTOR HTS Appraiser
EMPLOYEE
INCENTIVE
T
he most valuable
asset Gontor has,
are its people.
With this in mind,
a pilot program was established in Gontor Forwarding to promote productivity, pride and self worth
in the work place. Gontor
Premia/ Gontor Rewards
as its aptly titled, rewards
points to employees that
are redeemable for an array of items that are exhibited in a showcase at Gontor Forwarding.
The accumulation of
points will be obtained
through monthly assessments that will measure
several categories such as:
attendance, punctuality,
quality of work, adherence
to procedures/regulations,
teamwork and collaboration.
By working together
we will direct our efforts
to achieve excellence for
the mutual benefit of the
company and the employee, with complete customer satisfaction as our ultimate goal.
7
CERTIFICATIONS
Dear Customers
F
irst and foremost, we
would like to send a
cordial greeting to all
of our readers, as well
as to take this opportunity to
inform our clients that due
to the publication of Annex 1
of the General Rules on Foreign Trade, which contains
the “Business Partner Application for Certified MX Customs Broker” (NEEC), licenses 3136 and 1634, Mexican
Customs Brokers Carlos Javier Gonzalez Trevino and Alejandro González Garza, have
filed applications with the
Mexican Customs General Ad-
ministration on February 6,
2015 to obtain two Business
Partner Certificates (NEEC).
When the NEEC process
has been completed and the
certification granted, we will
inform you through our magazine publications and clients
email notification.
The branches that will be
included in NEEC certification are:
31361634
México City Airport
Nuevo Laredo
TolucaColombia
GuadalajaraVeracruz
AltamiraManzanillo
8
ARTICLE
Sylvia Duque´s Thoughts
R
aving fans by Ken
Blanchard and Sheldon Bowles, I found
to be an interesting
book that opens the panorama to the concept of customer
service.
I have summarized what I
read from my point of view to
be the most relevant without
down playing the excellent
examples given in the book.
By reading this book, I learned
that in order to make your
customer a “Raving Fan,” one
must apply three secrets.
1. Decide what you want
(Knowing what your customer service window is)
2. Discover what the customer wants (Focus on one
or two needs, but also know
when to ignore what the customer wants if your vision is
too different from theirs)
- Train your ear. Very often
what people want is not necessarily what they say.
- Know how to interpret the
word “fine” and how to interpret silence. Silence is usually
a message and not a good one.
Do not take it lightly, in these
cases we must ask the client
the degree of their satisfaction.
- Find a way to get feedback
from the client and then learn
to listen to what they meant.
3. Delivery plus one. Deliver your vision (customer expectations) plus one percent.
Consistency creates credibility. “Exceeding expectations
is important, but consistently meeting them is far more
important.” Meet expectations first, exceed them later.
The worst thing you can do
is to meet expectations one
time, not meet them another
time, and exceed expectations
occasionally.
-To be consistent you have to
have systems “ At the core of
every great customer service
organization
is a package of
systems and a
training program to inoculate those
systems into
the soul of
the company. “
-Delivering your product or
service, over and over again
without fail is the foundation
of unconditional customer
service.
-The plus one percent is designed to keep you moving
forward and focused beyond
the vision (customer expectation). After meeting the expectations, improve by one
percent consistently.
The lessons learned in this
book are beneficial to put into
practice both in the work place
and in your personal life. In
fact, this book very much resembles the video “Para Servirte/To Serve You” by Miguel
Angel Cornejo, similarly, the
video is focused on service,
but also encourages you to
apply it to personal growth.
Sylvia Duque
Quality Management System Coordinator
9
RECREATIONAL ACTIVITIES
CLASSIFIEDS
From left to right; Benjamín Romo, Luis Carlos González, David Hinojosa, Luis Hinojosa y Luis Miguel Vidal
ALFA Bowling
Tournament 2015
L
ast March, GONTOR
Forwarding
participated in ALFA´s (Association of Laredo Forwarding Agents), bowling
tournament.
GONTOR participates in
many events throughout our
local business community to
form lasting and strong relationships.
GONTOR TEAM: Luis Hinojosa, David Hinojosa, Luis
Carlos Gonzalez, Benjamin
Romo, and Luis Miguel Vidal .
D
o you have a vacancy in your
company’s trade
department? Are
you looking for work and
have experience in the foreign trade field? We are offering magazine space for
you to publish it!
E-mail us at: [email protected]; send
a brief summary and contact details, and we will
publish it in our next edition.
Our magazine is read by
a wide range of companies
and hundreds of contacts
in the industry; surely we
could help you!
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Operation
A BIT OF HUMOR
10