Contents - Iloilo City

Contents
‘i am ILOILO’ – this slogan instills in every Ilonggo a sense of
ownership and pride to this beloved city. The realization that everyone
is an ambassador of Iloilo City to both local and global visitors will
definitely stir our inherent warmth and hospitality.
Our dream of turning the metropolis into a ‘walkable’ city is real.
The Esplanade, bike lanes, heritage houses and path walks, beautified
plazas, among others – all anchored to the majestic Iloilo River –
surely spell our mutual love for leisure, family and environment.
We pray that this comics, a supplement to the many Citizens
Charter programs of the Iloilo City Government, will be of great help
to our friends, and the Ilonggo people. This is further proven by
our being noted as one of the most liveable cities in the country and
probably the world.
Please enjoy the read and imagine the virtual journey while
learning the ropes of the various services we offer.
“Iloilo [City] has shown the country and
the world how ugly highways symbolic of an
unsustainable mindest can be transformed into
beautiful roads that are meant for beautiful
Filipino people.”
- Bayanihan sa Daan Awards by Malacanan
Palace, DENR, and Institute for Governance
and Sustainable Development
CITY ENVIRONMENT & NATURAL RESOURCES OFFICE (CENRO) - 3
Issuance of Burial Monitoring Permit for City Public Cemeteries
Response to Environmental Pollution / Nuisance Complaints
Issuance of Permits to Use a Plaza
Issuance of Permits to Prune / Cut Trees
Transportation Management and Traffic
Regulation Office (TMTRO) -7
How to Secure Special Permit for Fun Runs, Motorcades, Parades
CITY TOURISM AND DEVELOPMENT OFFICE (CTDO) -9
Issuance of Tourism License
Action on Request for Tour guides
CITY GENERAL SERVICES OFFICE (GSO) -13
Requests and queries about solid waste management
SPECIAL SERVICES UNIT (SSU) -14
TASK FORCE ON ANTI-SQUATTING AND ILEGAL
STRUCTURE (TF ASIS) -15
BOARDING HOUSE COMMISSION (BHC)
-15
Task Force on Internet and Gaming Centers,
Anti-Piracy and Pornography (TF IGCAPP) - 16
ILOILO CITY ANTI- SMOKING TASK FORCE (ICAST) - 17
President Noynoy Aquino along with Senator Franklin
Drilon and Mayor Jed greet bikers and children during
their walk at the bike lane
along Benigno Aquino
Avenue.
City Environment & Natural Resources Office
(CENRO)
CENRO 4th Floor, Iloilo City Hall Building
Issuance of Permits to Use a Plaza
What to do?
1. Applicant inquires from the Plaza Manager / Inspector the
availability of the Plaza per scheduled use.
2. Submit letter request to the City Mayor for approval.
3. (If approved) Get necessary licensing documents from the
License Division of the City Mayor’s Office.
4. Proceed to the City Treasurer’s Office to pay the required fee
5. Present approved permit including OR for permit to use the
Plaza to the CENRO.
6. CENRO Admin. Clerk records & submits application to the
CENRO Officer or personnel.
7. CENR Officer and applicant discuss and
agree on the conditions on the use of the Plaza.
8. Applicant signs agreement and the
CENRO Officer calendars the activity and
turns over the approved permit to the Plaza
In-charge/ Inspector.
Issuance of Permits to Prune /
Cut Trees
What to do?
1. Client submits request letter
with name of trees and number
of trees to be pruned / cut.
2. Client answers questions/
clarifications about the request
and assists inspector during site
inspection.
3. Clients or authorized
representative receives the permit
with a signed conformity.
Response to Environmental Pollution /
Nuisance Complaints
What to do?
1. CENRO admin clerk receives and records endorsement from
the City Mayor or phoned-in, written or walk-in complaints
from public.
2. Environmental Management Specialist (EMS) conducts onsite inspection and verify said complaints.
3. Prepares Inspection Report schedules for technical
conference with other concerned agencies.
4. EMS submits Inspection Report to Head of Office for review
and proper documentation.
5. CENRO submits Inspection Report to Office of City Mayor.
6. Upon receipt of notice, CENRO acts on final directives from
the Office of the City Mayor.
How To Pay Violations/
Fee for Anti-Littering Ordinance
What to do?
1. Present citation ticket to Clerk for
payment of violation.
2. After payment, go back to CENRO and
present Official Receipt for recording
& photocopy of O.R. will be filed.
3. If OK, the Violator is free from
blotter.
4. If NOT OK, the concerned violator
will be given 72 hours to settle his/her
violation at CENRO.
5. After settlement of payment, present
O.R. and violator’s name will be
erased from list of blotter report.
City Environment & Natural Resources Office
(CENRO)
4th Floor, Iloilo City Hall Building
1. Issuance of Burial Monitoring Permit (New )
for City Public Cemeteries
Requirements:
a. Death Certificate duly registered by City Civil Registry Office
(CCRO) and duly certified by respective Public Cemeteries
In-charge
b. Affidavit (duly notarized by Atty. -At- Law) and
certifications of no claims
c. Official Receipts for payments of Niche and Burial Fees
d. Other essential documents pertaining to Death
and Burials
How?
1. Client must submit machine copies of
the documents to Office Clerk
2. Pay fees at City Treasurer’s
Office.
3. Filled up Burial
Monitoring permit will
then be signed by public
cemeteries’ respective
Supervisors and Dept.
Head or his authorized
representative.
4. Signed burial monitoring
Permit will be released to the
clients.
“ Maayo pa sa syudad sang
Iloilo, indi amo sini kagutok ang
sementeryo. Tay, saylohon taka sa
columbarium project ni Mayor Jed.”
2. Issuance of Burial Monitoring Permit
(Exhumation and Transfer of Cadaver)
for City Public Cemeteries
A. Requirements for EXHUMATION
a. Death Certificate duly registered by City Civil Registry Office
(CCRO) and certified by respective public cemeteries Incharge that OK for burial
b. Affidavit and Certification of no claims
c. Certificate of Conformity duly signed by the Families and
respective Public Cemeteries In-Charge
d. Certificate of Exhumation duly signed by the City Health
Officer or his authorized representative
B. Requirements for TRANSFER OF CADAVER
a. Death Certificate duly registered by CCRO and duly certified
by respective Public Cemeteries In-charge
b. Affidavit (duly notarized) and certification of claims
c. Official Receipts for payments of niche, Exhumation and
Transfer of Cadaver Fees including the amortization dues of
remains to be exhumed and to be transferred
What to do?
1. Secure Certificate of Conformity from the respective public
cemeteries In-charge and must be duly signed by the
immediate families.
2. Secure a Certificate from the City Health Office (or certificate
of Exhumation of Transfer of Cadaver)
3. Submit machine copies of the documents to Office Clerk
4. Pay fees at City Treasurer’s Office.
5. Wait for release of permits.
The CENRO also provides service for:
1. Issuance of undertaking for junkshop operations (new
applicants, renewal of operations)
2. Inquiry on environments/ and Environmental Compliance
Certificate (ECC)
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Transportation Management and
Traffic Regulation Office (TMTRO)
5th Floor, Iloilo City Hall Building
HOW TO SECURE SPECIAL PERMIT
for Tour Groups, Conventions, Seminars
Requirements:
1. Letter request addressed to City Mayor with the following information:
a. Name of touring group/ nature of convention/ seminar, and
school of origin (for educational tours)
b. Number of persons
c. Date and time of tour/ with Itinerary
d. Type and number of tour related transport to be used
2. Contracts of service or letter of intent if request is made by tour operator
3. Special Permit for Out of Line Operation (SPOLO) from (Land
Transportation Franchising and Regulatory Board (LTFRB )
4. OR/ CR/ Franchise Confirmation (machine copies)
5. Passenger Accident Management and Insurance Agency, Inc. (PAMI) Policy
What to do?
1. Applicant secures SPOLO from LTFRB and submits letter request to City
Mayor’s Office (CMO) and City Tourism and Development Office (CTDO).
2. CTDO evaluates application and recommends initial approval to TMTRO.
3. TMTRO evaluates itinerary and prepares route assignment/ recommends
approval and issuance of special permit to the CMO.
4. CMO issues special permit after the payment of corresponding fee at
City Treasurer’s Office.
5. Applicant obtains special permit from CMO and furnishes
TMTRO
6. TMTRO receives copy of special permit
for record purposes and
dissemination
HOW TO SECURE SPECIAL PERMIT
for Fun Runs, Motorcades and Parades
Requirements:
1. Letter request addressed to City Mayor with the following information:
a. Name of group/ nature of event/ and purpose
b. Date and time of Fun Run/ Event/ route of event
2. Documents and inquiries as requested by the City Mayor’s Office, BPLO,
ICAST, TMTRO, ICER, and the City Council Committee on Sports
3. Letter for the request of an Ordinance must indicate the charities and or
beneficiaries of the Fun Run, and similar events
What to do?
1. Pass Letter of Request to the Office of the City Mayor
2. Coordinate with the Iloilo City Emergency Responders(ICER)
3. Proceed to Iloilo City Youth and Sports Development Division for the
undertaking of the event or Fun Run
4. Proceed to the City Council to pass ordinance for road closure during
the Fun Run and other related events. (Note: Ordinance may be released
within two days after approval of the City Council)
5. Coordinate with the TMTRO for approval , Road Closure and rerouting
6. Sign agreement with Iloilo City Anti-Smoking Taskforce (ICAST)
7. Proceed to BPLO to get the Letter of Request
8. Pay necessary fees at the City Treasurer’s Office (CTO)
9. Present receipt to the BPLO
10. Wait for release of permits
City Tourism and Development Office (CTDO)
3rd Floor, Iloilo City Hall Building
HOW TO REQUEST FOR TOUR GUIDING SERVICES
1. Client submits Letter of Request for Tour guiding Services
addressed to the City Mayor’s Office (cc: CTDO).
2. CMO endorses letter of request to CTDO.
3. CTDO staff forwards the approved letter of request to Dept. Head.
4. CTDO Dept. head approves or denies the request.
5. Dept. head assigns tour guides or CTDO staff to facilitate request.
6. Tour guide/ CTDO staff establishes communication to requesting
party inquiring additional information such as Expected Time
of Arrival (ETA), accommodation, itinerary, transportation
needs, etc.
7. Dept. head issues Office Order to the assigned tour guide.
(Note: Client will receive letter if their request is disapproved.)
The Iloilo River Esplanade is a flagship of the Iloilo River Development
Project, under the leadership of Mayor Jed and Sen. Franklin Drilon.
It is recognized for its path-breaking initiative to create a most beautiful
lateral park, as well as increase environmental awareness among
Ilonggos.
It offers tourists and locals a haven to relax and provide visitors the
chance to better appreciate the beauty of the river.
It is designed by renowned architect Paulo Alcazaren.
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The whole day guided tour starts at the
Iloilo City Hall Building. Running tour
means passing by specific tourism sites.
Photoshoots and in-house tours depend
on availability and approval of
owners. Short walks and meal
breaks are part of the itinerary.
These include:
1. Iloilo City Gallery
2. Iloilo City Hall Penthouse
Running Tour at the:
3. Plaza Libertad
4. General Hughes Street
5. Fort San Pedro
6. Muelle Loney
7. JM Basa Street
8. Fermin Caram Street
9. Arroyo Fountain
10. Casa Real
11. Museo Iloilo
12. General Luna Street
13. University of San Agustin
14. University of the Philippines
Visayas – City Campus
15. John B. Lacson Foundation
Maritime University
16. Iloilo City Community College
17. Molo District
18. Molo Church
19. Molo Plaza
20. Molo Mansion
21. Arevalo District
22. Tatoy’s Manokan and
Seafoods for Lunch
23. Iloilo River Esplanade (short walk)
Running Tour at the:
24. Jaro Cathedral and Belfry
25. Casa Mariquit
26. Jaro Evangelical Church
27. E. Lopez Street
28. Colegio de San Jose
29. Sanson Y Montinola Antillan
House
30. Nelly Garden
31. West Visayas State University
(WVSU) Hospital
32. West Visayas State University
33. Iloilo National High School
34. St. Clement’s Church
35. The Original Lapaz Batchoy (for
Snack)
Running Tour at the:
36. Forbes Bridge
37. Iloilo River
38. Pasalubong Center
39. Dinner and travel to airport
(if necessary)
City Tourism and Development Office
(CTDO)
HOW TO PROCESS FOR TOURISM LICENSE
Requirements: (All requirements should be photocopied)
1. New Business Permit (for new applicants)
2. Official Receipt Business Permit
3. Old Tourism License ( for renewal applications)
4. Official Receipt Tourism License
What to do?
1. Present documentary requirements to tourism licensing desk.
2. Fill up application form.
3. Receive computation form for tourism fee.
4. Pay at the City Treasurer’s Office.
5. Photocopy receipt of tourism payment.
6. Submit duly accomplished application form, photocopy of
tourism license free payment, Business permit and previous
year’s license.
7. Present to licensing officer/ CTDO staff duly accomplished
application form and receipt of tourism license fee payment
(owners copy).
8. Sign in the logbook.
“Our culture, history and
heritage are anchored
on the Iloilo
River.”
- Mayor Jed
HOW TO PROCESS FOR THE USE OF CITY GOVERNMENT
FACILITES for EVENTS VENUE, SEMINARS, MEETINGS
and PUBLIC GATHERINGS, PUBLIC CONSULTATIONS
MEDICAL MISSIONS, among others.
Including these venues:
* Freedom Grandstand
* Diamond Jubillee Hall
* Iloilo City Hall Penthouse
* Iloilo City Council Session Hall
Requirements:
1. Letter request addressed to City Mayor with the following
information:
a. Name of group/ nature of event/ and purpose
b. Date and time of event
What to do?
1. Send Letter of Request addressed to the Office of the City
Mayor, and specific offices who use the facilities.
2. Wait for reply for instructions to undertake the event if
approved, and for availability of venue.
Mayor Jed Patrick Mabilog has become an example and
model in the field of environmental
governance for
his untiring
effort in the
rehabilitation
of Iloilo
River.
General Services Office (GSO)
5th Floor, Iloilo City Hall Building
Requests and queries about solid waste (e.g. problems
on schedule of garbage collection, uncollected garbage,
or GSO field personnel)
1. Request thru letter, phone call or approach a GSO field personnel
re: problem on schedule of garbage collection, uncontrolled
garbage.
2. Assigned clerk receives and records complaints and queries and
refer the same to the persons in-charge.
3. Person-in-charge coordinates with the proper Section or
Division within the office to take action on the request/query.
4. Inform the contractor of garbage collection and disposal of the
request/query/complaint.
5. Client informed of the action taken by the offices.
The CITY GSO also oversees the:
1. Operation, facilities and personnel in all city owned sanitary
landfills.
2. All city-hired street sweepers along city streets.
3. Clean-up of street refuse or garbage, and maintenance and or
cleanliness of city streets and pedestrians.
4. Management of the City’s Solid Waste Disposal and Sanitation.
“Pre, damu diri basura, no?”
“Amo gani nagsaylo ako diri, kay
sa syudad sang Iloilo, sobra
kalimpyo!”
Special Services Unit (SSU)
5th Floor, Iloilo City Hall Building
Apprehension of violators of Anti-Jay Walking
Ordinance (City Ordinance 309)
1. SSU Personnel reminds the pedestrians to use the lanes
provided for them or use the overpass.
2. SSU Personnel watches over a pedestrian who crosses the
streets for any violation of Ordinance 309
3. SSU Personnel will then apprehend violators
4. Violators will be escorted by the SSU personnel to assigned
City Treasurer’s Office Personnel in the area.
5. Violators must pay fine of P50.00 and get official city
government receipt on site.
Note:
1. Exemptions for Persons with Disabilities (PWDs), pregnant women,
and Senior Citizens.
2. Violators who refuse to pay may be imprisoned for one (1) day or
upon order of the court.
The CITY SSU also oversees the:
1. Operation, facilities and upkeep of street vendors/ stalls/
ambulant vendors along all city streets and sidewalks, and
district plazas.
2. Cleanliness and orderliness of the sidewalk, making sure
that the vendors are responsible for the area where they are
selling.
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Task Force on Internet and Gaming Centers,
Anti-Piracy and Pornography
(TF IGCAPP)
4th Floor, Iloilo City Hall Building
Apprehension of violators of City Ordinance against the
proliferation of on-line gambling, piracy and pornography
in public places such as internet shops, gaming stations,
night clubs, beer houses, theater houses, magazines/ news
stalls, etc. in Iloilo City.
Task Force on Anti-Squatting and Illegal Structure
(TF ASIS)
5th Floor, Iloilo City Hall Building
Task Force ASIS accepts and acts on complaints regarding all illegal structures
within the city premises and properties, such as in:
Streets, sidewalks, highways, residential areas, river banks, estuaries,
waterfront, seasides, bridges, public markets, public schools, plazas, and
properties owned by the City Government, among others.
They also remove expired streamers, posters, billboards, tarpaulins, advertising
materials, etc.
They also demolish or remove dilapidated cars, old vehicles, and equipment
along government-owned areas and jurisdiction.
TF Asis also works with other goverment agencies in removing illegal fishpens,
sidewalk stalls along private properties.
Boarding House Commission (BHC)
5th Floor, Iloilo City Hall Building
The Boarding House Commission accepts and acts on reports, complaints,
inquiries and permits, licenses on:
Boarding houses, apartments, bed spaces, room for rents, dormitories,
hometels, pension houses, among others.
They check if these are safe, have proper facilities and are following city
ordinances and local regulations approved by law.
PENALTIES
a.) For business establishments violating the Ordinance:
1st Offense
- P1, 000 and closure of two (2) days
2nd Offense - P3, 000 and closure of one (1) week
3rd/more Offenses - P5, 000, cancellation/ revocation of business
permit/ license and/ or imprisonment not exceeding one (1) year
or both fine and imprisonment at the discretion of the court, for
those person/s responsible for the recurring violations b.) Additional penalty (for owners, corporate officers, board of
directors: (in case of third and/ or subsequent violations)
prohibited to engage in the business of providing internet
services, whether as a principal business or ancillary to any
other business, when there is actual knowledge or participation
in any violation of this Ordinance
c.) For employees and individuals who violate the Ordinance:
1st Offense
- P1, 000.00 Fine
2nd Offense - P2, 000.00 Fine
3rd/more Offenses - P3, 000.00 Fine, and / or imprisonment
not exceeding one (1) year or both fine and imprisonment at
the discretion of the court.
Any person who, at the time of the violation, is charged with the care of the
establishment, whether in a permanent or temporary capacity, and whether
for a fee or not, shall be deemed an employee.
d.) Payments shall be made directly to the Office of the City Treasurer.
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ILOILO CITY
ANTI- SMOKING
TASK FORCE
(ICAST)
7th Floor, City Hall Building
Penalties
First offense, P500
Second offense, P1,000
Third offense, P5,000
Note: If violator can’t pay the fine after
three days, the ICAST will file a case.
When the person doesn’t attend any
trial, the violator can’t get a Mayor’s
Permit, NBI permit, etc., and will be
detained if he/she loses the case.
How to pay the penalty?
a) The ICAST personnel will issue
a Citation Tickets to those people
who have been caught in act of
smoking in public.
b) The apprehended will pay it
in the Treasurer’s Office and he
or she will get an official receipt
issued by the office.
c) The official receipt must be
photocopied and your name will
be cleared from the list.
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1. Mandated to implement
Reg. Ordinance 2014527 otherwise known as
“Comprehensive
AntiSmoking Ordinance of
Iloilo City.”
2.
Apprehend violators
caught
smoking
in
prohibited areas such
as
government-owned
buildings, plazas, gasoline
stations, schools and
restaurants.
3. Organize yearly advocacy
activities such as poster
making contest, quiz bee,
and dance for a smokefree Iloilo City.
4. Conduct inspection to
all establishment for their
non- smoking areas.
5. Orient event organizers
for their activity to be
smoke-free.
Iloilo City Hotlines
1. Iloilo City Hall
- (033) 333 - 11 -11
2. City Mayor’s Office (CMO)
- Loc 798
3. Boarding House Commission
- Loc 508
4. City Environment And Natural
Resources Office (CENRO)
- Loc 408, 409, 410
5. City Tourism and Development Office(CTDO)- (033) 336 -34-39
6. General Services Office (GSO)
- Loc 509, 510, 511
7. Iloilo City Anti-Smoking Task Force (ICAST)- Loc 725
8. Special Services Unit (SSU)
- Loc 505
9. Task Force Asis (TF ASIS)
- Loc 521
10. Task Force on Internet, Gaming Centers,
Anti-Piracy and Pornography (IGCAPP) - Loc 401
11. Task Force on Anti-Jay Walking - Loc 505
12. Transportation Management and Traffic
Regulation Office (TMTRO)
- Loc 504
Mayor Jed Patrick E. Mabilog, DM
Iloilo City, Philippines
love for open space and green environment is included in
TheIloiloIlonggos’
City’s three pillars of Good Governance: Unity, Strategic Planning
and Political Will. This book focuses on services intended for a cleaner
metro, and is part of the Citizens Charter programs.
Creative Directors: LM Carnaje, Ma. Lucy M. Sinay; Illustrators: Mark T. Divinagracia, Rowell A.
Escares, Leif John A. Reyes; Researchers: Jeehan Fernandez, Eireen Manikan, Boboy Sombero;
Consultants: Atty. Mary Joan Montaño, Joren Sartorio, Jess Sio, Nomar Chavez, Norman Tabud;
Support staff: Bonnie Somblingo, Noressa Cawaling, Jan Vell Castañeda, Rotchie L. De los Santos,
Jorraine Neatheal Tabang, Krystal Kae Bedonia, John Carlo Derecho, Cris Cabasa.
Copyright: Iloilo City Government through the Public Information Office (PIO)
Iloilo City, Philippines, 2015.
“Iloilo City has received numerous awards for
being liveable, environment-friendly, tourism and
retirement haven, sports destination, wellness and
healthy lifestyle hub, child-friendly, and one of the
least drug-affected cities. This is a strong dedication
of our passion to make Iloilo City the best place to
live, study, work and play.”
- Mayor Jed Patrick E. Mabilog, DM
Iloilo City
Iloilo City
Citizens Charter
(Book III)
“Iloilo City is recognized in Top 50 Philippine
cities to see in your lifetime, the list of places with
rich history, and abundance of built heritage, delicious
food, and a colorful culture which you must try.”
- Ivan Henares
President, Heritage Conservation Society
a
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b
e
i
e
Li
ILo lo City
.