Message From The

2
Message from the
Executive Director
Warmest greetings to all SHOUT! readers.
2011 has been a year of hectic programmes and much
strategising. As you will see in this newsletter, we’ve been
busy. Beyond the regular roadshows and events that we
participated in, CFM found time to hold two significant
activities.
The first, and probably the most important in terms of its
impact, was our first ever CFM Retreat that took place in
Port Dickson. The discussions and planning sessions that
took place there were invaluable and I am delighted to say
that as a result of everyone’s inputs, CFM has managed to
put together a very constructive business plan for CFM
that goes all the way to 2014. With the path laid out so
clearly, CFM will now execute meaningful initiatives that
meet the objectives of this consumer forum.
The other major activity that CFM did was its series of
consumer awareness programmes titled ‘Seminar Hak
Pengguna Dalam Perkhidmatan Komunikasi & Multimedia’
or Consumer Rights in Communications and Multimedia
Seminar. I am pleased to share that the responses to these
seminars were positive wherever we went and through
this programme, CFM reached thousands of people with
its message of consumer empowerment and education.
Our Hari Raya open house also became an occasion for
members to network with each other as well as get to
know CFM personnel better.
Lastly, I hope that all CFM members and associates will
help spread information on our consumer education
portal to consumers everywhere. The ConsumerInfo.my
portal fulfils an important need among consumers who
are living amidst this explosion of exciting mobile and
communications services.
I hope you find this issue of SHOUT! educational and enjoyable.
Thank you.
Sincerely,
Azizan Mohd Afandi
Executive Director
Communications and Multimedia Consumer Forum of Malaysia
Table Of Contents
2 Consumer Rights in
1 0 CFM Retreat 2011
1 4 Events Listing
4 Data Roaming On The Go
8 Spotlight on CFM's Latest Member
9 Maximising Battery Life
1 1 CFM Raya Gathering
1 6 Broadband Cool Tips
Multimedia and Communications
1 2 CFM AGM 2011
Of The Day
1 3 Events Photos
3
Se minar
Consumer Rights in
Multimedia and
Communications
CFM brings consumer rights awareness to
communications and multimedia users
One of CFM’s major events for the year 2011 was its series of
consumer awareness programmes titled ‘Seminar Hak Pengguna
Dalam Perkhidmatan Komunikasi & Multimedia’ or Consumer
Rights in Communications and Multimedia Seminar. The main
objective of this program was to spread consumer awareness
and education on communications and multimedia services in
Malaysia, to promote consumer empowerment, rights and share
good consumer practice guidelines.
The extensive series were aimed at four different sets of
audiences: regional seminars for government stakeholders
and agencies, primary schools, universities students and the
community at large.
CFM collaborated in this initiative with the Compliance Department
and Regional Offices of Malaysian Communications & Multimedia
Commission (SKMM). 10 awareness seminars in 8 different locations
were conducted as follows:-
2
Date of Event
Venues
i.
21 July 2011
SK Putrajaya Precint 8 (2), WP Putrajaya
ii.
14 Sept 2011
Renaissance Hotel, Kota Bharu, Kelantan
iii.
29 Sept 2011
Hotel Sabah, Sandakan, Sabah
iv.
30 Sept 2011
SK Bukit Garam 2, Kinabatangan, Sabah
v.
13 Oct 2011
Ri-Yaz Heritage Resort & Spa, Pulau Duyong, Terengganu
vi. 26-27 Nov 2011
Dataran Tawau, Tawau, Sabah
vii.
3-4 Dec 2011
Dataran Kota Tinggi, Kota Tinggi, Johor
viii.
6 Dec 2011
ix.
10 Dec 2011
Bangunan UMNO Kuala Nerang, Kuala Nerang, Kedah
x.
22 Dec 2011
Thistle Port Dickson Resort, Port Dickson, Negeri Sembilan
29.09.2011
SK Bukit Garam 2,
Kinabatangan,
Sabah
De Palma Hotel, Shah Alam, Selangor
An interactive forum session with a panel of representatives from the
service providers took place at every seminar except for those held in
primary schools. At the panel sessions, 30 minutes were allocated for
participants to voice out their opinions or seek immediate response on
any problems, questions or concerns that the participants might have
faced prior to the programme.
The issues raised by participants were mostly on:
•Broadband (speed to download and upload, package pricing, billing
issues, misleading advertisement, poor customer service, Fair Usage
Policy)
• SMS spam / unsubscribed SMS
• Protection of Personal Number
• Misleading Advertisements
• Radiation
• Cable Theft
CFM will continue to educate consumers on communication and
multimedia issues.
3
Cove r story
Data Roaming
On The Go
Planning to go overseas anytime soon? Can’t live without your social
networking updates and more importantly, business email? These tips
may help you stay connected without incurring high charges.
4
Some time ago, most people travelling overseas would
want to be able to make and receive calls. Of course,
international call roaming charges are not as low as
local call rates. Most travellers quickly learn how to
avoid high phone bills while overseas by only making
essential calls when overseas or sometimes even
switching off their international roaming service from
their telco.
country because you will be outside your own telco’s
coverage.
These days, the possibility of a large phone bill at the
end of a journey is even higher because not only do
people make and receive calls when travelling, they
also access mobile Internet services abroad through
data roaming services. The mobile lifestyle today is as
much as about keeping in touch with friends through
social networks, surfing the Internet, using one’s
favourite mobile application and receiving emails
as it is about making and receiving calls. However,
international data roaming can get expensive very fast
without you even realising it. This is because when you
use data connections internationally, you will be using
the services of your telco’s partner of choice in that
Of course, you could switch off your international data
roaming service and we strongly recommend that you
do that if you do not wish to pay premium rates for
every kilobyte of data that passes through your phone.
However, it is more likely that you will be interested in a
bit of mobile Internet use when overseas. Frankly today
we are all Internet social animals and no one would
really want to be disconnected when travelling. In fact,
travelling makes things a lot more interesting for your
friends or followers. Also, everyone works through emails
and instant messages these days and if you are travelling
on business, and perhaps even on holiday, you would want
to stay abreast with your work communications.
Understanding what data roaming is and learning how to
use it wisely will help keep your phone bill low and ensure
that your journey does not end with a painful phone bill
when you arrive back home.
Data roaming: do you need it?
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5 quick tips
1. I
nstall a da
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A ch ec kli st be fore you travel
including fixed
xplore all data roaming option s,
E
rate packa ges and casual rates.
roaming
enable
to
need
if
2.Check with your telco
services for your phone .
nts are up to
3.Make sure your phone bill payme
as.
date to avoid being barred while overse
er and PC
charg
phone
4.Have you packed your
conne ctor?
you are
5.Tell your friend s and associates
essary calls
travelling overse as to minimise unnec
and text messa ges.
1.
Isn’t data roaming kind of expensive?
In most cases it would be best to avoid unwanted roaming
costs. Overseas data connections can be very expensive.
If you’re not vigilant about it, you’ll suddenly be racking
up the roaming costs and be hit with a huge bill once you
get back home. Even downloading your work email for the
past few days can rack up hundreds of Ringgit!
By following some of the tips we give you below, you could
become an informed and wise mobile data user when
travelling.
Turn it off
One alternative would be to turn off the data or roaming
feature on your smartphone when you travel. Only turn it
on as and when you urgently require it. This is a sure way
to control your roaming charges. Turning off the data
and updates also saves on a lot of battery power – which
is a bonus while travelling.
a.
Android: Under Settings -> Wireless Networks -> Mobile
Networks. You can tick off the Data Enabled option or
the International data roaming option (if available;
Android phone settings can differ from one another).
For Android phones, you can also set a handy Power
Widget or switch to instantly turn Updates or Data on/
off. We find this an excellent way to control usage.
b.
iPhone: Generally for the iPhone (iPhone Firmware
Update 1.1.1 or later), you can set the roaming by going
to Settings -> General -> Network and slide the Data
Roaming slider to Off.
c.
BlackBerry: Under Options -> change Mobile Network
permissions under Networks and Connections settings.
There, under Data Services, you can set the data
services to on/off and Data While Roaming can be set
to on/off or prompt.
d.
Others: For other smartphones or feature phones,
don’t worry if you can’t seem to find an app to
handle your roaming data traffic. You can still do
something about it. Take for example the Nokia
E72, where you can fiddle with the settings: Under
Control Panel -> Settings -> Connection -> Packet
Data, you can choose to disable high speed packet
access and to enable it only when required. This of
course varies from one phone to another, but the
basics are still the same.
Keep a tab on your usage
If you plan to keep your data roaming switched on all
the time, we suggest that you monitor your data usage
very closely. First, find out from your telco how much it
would cost for casual overseas data usage. All telcos
publish their international data roaming charges on their
websites.
We then suggest that you install a data monitor application
that counts how much data you are using. There are
some free and paid options available for smartphones
running on Android, iPhone and BlackBerry. Here we will
introduce three popular free apps for Android, iPhone
and BlackBerry devices that you can try risk free. Of
course if you need more features you can purchase the
paid versions of these apps.
5
Cove r story
Android: 3G Watchdog is a great free app
which you can try. You can set it to trip a
notification when a certain threshold has been
reached. By default it has a preset quota of
1GB per month which you can change and it
will give you a warning when you reach 75%
of that quota. It keeps tabs for both cellular
and WiFi usage. We suggest that you reset
the counter when overseas so that you will
know exactly how much data you have used.
iPhone: DataMan for the iPhone is an
invaluable tool to keep track of your monthly
cellular and WiFi data usage. It can be autoreseted when your billing cycle ends. The app
allows you to set 4 levels of usage thresholds.
It tallies up your usage statistics with your
mobile network carrier.
6
BlackBerry: The RadioOpt Traffic Monitor is probably the
first free BlackBerry app that you’ll come across when
you search for a data monitor. Like the other two, it also
keeps tabs on your WiFi and cellular traffic consumption.
It also tracks upload and even has a built in speed test
capability. It also tracks calls too.
Consider signing up for a fixed data
package
Your telco may offer a fixed rate international data
roaming package. This is done by them working out
partnerships with telcos in selected countries. These
international data roaming packages usually have various
options such as 1-day unlimited use, 5-days unlimited use
and so on.
When you sign up for one of these packages, you pay a
set amount (for example RM30 or RM50 per day) and that
would allow you to use unlimited mobile data services
when overseas. These packages are usually available
for selected countries (don’t worry, there usually are
packages for the popular destinations) and you are
advised to sign up for these before travelling.
Control how your apps access data
All smartphones have apps and widgets running on them.
For example, social networking apps usually update at
certain intervals. Check if you can set the intervals at
which they update your feeds. If the feed is constant in
the background, you might be shocked at the end of your
trip. The same applies to widget as well; we’re also talking
about the news feed and weather update widgets as well.
These pull data from the Internet.
The idea is pretty easy: be frugal
Use none and waste none; so use what you just need so
that you don’t go overboard. If you need or want to check
email or update your status, do so but just don’t forget
to turn your data connection off after you’re done.
Being frugal is a prudent thing – don’t for example opt to
upload high resolution pictures or videos while on roaming
services. Drop into a WiFi hotspot (free or otherwise) and
do that later.
Follow these tips and your trip will be more enjoyable
when you get back.
7
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Spotlight on CFM's latest member
A focus on financial wisdom
Pertubuhan Pembimbing Kewangan Pengguna dan
Keluarga Malaysia (KPM) was incorporated in Kuantan in
January 2011. This consumer NGO focuses on educating
consumers on ways and means of managing their
finances wisely.
Currently, this NGO has 32 members who come
from diverse range of occupations and educational
backgrounds. Most of the members though have
accounting, economic and financial backgrounds and
work in the banking sector, auditing and financial
departments in the government sector.
Before formalising their NGO, the founders started off
as a group of concerned citizens who came together
to organise seminars, dialogues and panel session
on this subject. They provided financial advice, and
helped disseminate consumer information issued
by the Ministry of Domestic Trade, Cooperative and
Consumerism (KPDNKK). They also assisted in educating
consumers of the functions and role of the Consumer
Tribunal. Some members were also providing free
advisory services in all branches of their audit firms
as part of their corporate responsibility to build an
educated and empowered consumer society.
In August 2010, the core members felt that the time
was right to formalise their efforts into a registered
consumer body and set about to form KPM. A registered
consumer body would be a vehicle that would get
government recognition and support. Furthermore,
it was evident by then that a poor understanding of
how money impacts families and understanding was
the cause of many problems faced by consumers.
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There simply weren’t enough activists working in this
important area.
KPM partners not only with KPDNKK; it also actively
cooperates with Malaysian Customs to organise briefing
sessions and exhibitions that work on eradicating the
sale and consumption of fake or pirated products.
Almost every state in Malaysia has been covered by KPM
in this programme.
Going forward, KPM plans to expand its consumer
education activities and level of cooperation levels
with KPDNKK as well as with the Malaysian Police. It
will however stay focussed on economic, banking
and money related issues. Among the projects being
planned are books, articles and research activities on
these areas. KPM believes that these efforts will help
the government and in some small way, contribute to
the formulation of consumer related policies.
The involvement of KPM from the demand side in
CFM is viewed from the perspective of contributing
to consumer education and the building of a smart
consumer society. Perhaps it can serve as a bridge
between CFM and its government partners. KPM will
also spread news and information of CFM activities and
initiatives when it organises its programmes. CFM on
its side can draw upon the strength and support of the
Ministry of Information, Communications and Culture
(KPKK). Using those resources as well as those of the
many NGOs that operate in the areas of influence of
KPKK, KPM hopes to spread its messages of spending
wisely and smart financial planning among users of
telecommunications services.
Ti ps
Maximising
battery life
Picture this: You are waiting for an
important email in the LRT when
suddenly your smartphone battery
dies! There is no place to charge
your phone, no wireless charger
and no extra battery. That’s when
you will appreciate these tips on
how to conserve your battery life.
Display watch
Big phone screens are nice and all but they really guzzle
battery power. That’s when it is time to turn the screen
brightness down. This is one of the power hogging beasts
of your phone. If possible, always use automatic brightness
if you have that option under Display in the Settings menu.
Also set your screen timeout to around 30 seconds to 1
minute.
WiFi and 3G serial killers
hit the menu key and select My Apps to look for updates. As
for Apple users, just go to your App Store and hit Update. If
there is a system or OS update, go for that too.
WiFi and 3G features are just as responsible for the quick
drop of your battery life as display brightness. Contrary to
what app makers and telcos want you to believe, you don’t
need to be on the Internet 24 hours every day. Switch off
your mobile Internet and WiFi connections when you don’t
need them. Do this especially if you are in a location where
the phone connection is not stable.
Remove unused apps
Check battery usage
Sync less
Case of the Android background
Widgets
GPS guzzler
Final note
Android phones have a built-in battery usage checker in it.
Just head over to Settings, ‘About phone’ and then tap on
Battery Use to check it out. As for iPhone and BlackBerry
users, just download a third party app to monitor your
phone’s battery. You can then monitor and find out what is
killing your battery life.
Live wallpapers on Android devices look cool but drain your
battery life quickly. That’s because these live wallpapers
use more of your processor’s power. Consider ditching
live wallpapers and go for static ones. Also, darker static
wallpapers consume less power so if you can, go for those.
Another hard hitter to your smartphone’s battery life is GPS.
You don’t need it on all the time unless you are using Maps
or checking into your favourite places with Foursquare.
Update everything
That’s right; when you see an update, just go for it.
Normally, apps often get updated to use less battery power.
So whenever you see new updates for your apps, just
update all. For Android users, just head to Android Market,
If you happen to have a lot of apps in your phone, chances
are that there are a lot of apps that you no longer use. Do
you really still need the Talking Tom Cat app? Sure, initially
it was fun to use it but it’s now probably sitting on your
phone collecting figurative dust and slowly sapping away
your battery power.
When your phone accesses your network a little bit less, it
can help save your battery power. Syncing your phone with
apps requires more data access. Just turn off your sync
and do a manual refresh. The idea of having Facebook,
Twitter and Gmail updates all the time are great but your
battery will hate you for it.
Widgets consume power on your phone screen. Selfupdating widgets like Tweetdeck and Facebook especially
consume power by constantly updating status feeds. They
may have to go if you want to fully maximise your battery
life.
Two final tips before we end. Do not constantly wake and
sleep your phone. Obviously you will be doing this a lot of
times but try to minimise this. That is because every time you
do that it sucks the battery life bit by bit. And lastly, is your
Bluetooth on? When was the last time you used Bluetooth?
You may not need to follow everything we suggest above.
Just pick a few of the options listed and you could be doing
your smartphone battery a favour.
9
Eve nt
Retreat
2011
CFM successfully organised its first brainstorming retreat at
Thistle Port Dickson Resort on 15 - 16 December 2011. This was
the first ever such programme held since the establishment of
CFM in 2001.
The retreat was held mainly to review the progress of CFM’s
2011 plans’ implementation as well as developing the Business
Plan (BP) for the year 2012 until 2014. A lot of ideas and inputs
were generated during the two-day programme, through group
discussions and contributions of all present members.
37 individuals attended the 2-day retreat, with participation
from 12 organisation members from the supply side, 7
organisation members from the demand side, representatives
from the Ministry of Information, Communications and Culture,
representatives from the Malaysian Communications and
Multimedia Commission, and CFM secretariats.
Various ideas were generated and deliberated on throughout
the retreat. Among the successful deliverables achieved was
the formation of CFM’s Vision and Mission which was later
translated into a more constructive and executable business
plan for CFM for the year 2012 until 2014.
With the new plan in place, CFM hopes to further improve and
increase its relevance to the industries and its stakeholders,
especially the consumers.
10
Eve nt
Raya
g
n
i
r
e
Gath
CFM’s Hari Raya Open House was held on
26 September 2011 at CFM’s office. This joyous
affair was a great occasion for members
to get to know each other better as well as
being an opportunity to meet and greet the
CFM staff.
Since it was held at the office, those who
came were able to see the office and
understand the daily routines of CFM’s staff
better. The event was also attended by some
representatives from SKMM, KPKK and also
the Corporate Communications Department
personnel of the Polis Di-Raja Malaysia (PDRM).
11
Eve nt
CFM AGM 2011
Maxis Mobile Services Sdn Bhd, represented by Puan Mahfuzah
Azahari, was elected as the CFM Chairman for the term
2011-2013. The AGM took place at Cyberjaya in June 2011.
Puan Mahfuzah Azahari is currently the Regulatory Department
Manager in Maxis. She started her career with KPMG and
later PricewaterhouseCoopers as a Consultant and is well
versed with various industries such as stock exchange related
companies, banks, shipping, railway transportation and Haj
fund management board. At end of 2002, she joined TM Net
in the newly set up Regulatory and Secretariat Unit. She later
joined JARING Communications Sdn Bhd to offer her expertise
in all regulatory matters especially the licensing, compliance
and policy intervention before deciding to join Maxis. Having
worked in the telecommunications sector for many years, she
brings with her a wealth of experience in the fixed/wireless
broadband and voice services environment. She is a graduate
from the University of Arkansas at Little Rock with a degree
in Computer Information System and obtained a Master of
Business Administration from Ohio University.
12
Appreciation Dinner for
Board of Councillors
Seminar Implementasi
Dasar dan Strategi
(Peranan Media dalam Mendepani Ancaman Akidah)
Halal Fiesta Malaysia
13
Eve nt
14
Date
Event
Location
CFM’s Role
14-15 Mar
2011
30th Meeting of International Audiotex Regulators
Network (IARN)
Phonepay Plus Office, London,
UK
Meeting
19 Mar
Program Merakyatkan Seni Budaya Sukan Rakyat
Padang Futsal, Kg Melayu
Ampang, Selangor
Exhibitor
24 Mar
Conference on Private Sector Efficiency &
Consumerism
PICC, Putrajaya
Seminar
23-24 Mar
Law Awareness Day
UTAR, Leisure Commerce Sq, PJ,
Selangor
Exhibitor, Talk
1-3 Apr
K-Perak Wifi Carnival
Esplanade, Lumut, Perak
Exhibitor
25 Apr
CBC Visit
Ulu Yam & Serendah, Selangor
Visitor
26 Apr
Pelancaran Kampung Tanpa Wayar
Felda Pasoh 3
Dewan Felda Pasoh 3,
Jelebu, Selangor
Exhibitor, Talk
10 May
Personal Data Protection Act (PDPA) Seminar
SKMM Auditorium, Cyberjaya
CFM Seminar
13-16 May
Festival Hari Guru 2011
Kuching Waterfront, Sarawak
Exhibitor, Talk
24 May
Pelepasan Konvoi (Flag-off)
Ekspedisi Jelajah Pacuan Empat Roda
"Jejak Warisan Melayu 2 - 7 Negara"
Dataran Merdeka, KL
Launching
25 May
CFM Awareness Talk
SK Manjung, Perak
Talk
3-5 June
Karnival ICT Perak bersama Upin & Ipin
Stadium Indera Mulia,
Ipoh, Perak
Exhibitor
15 Jun
Road Safety Awareness Campaign at the
National Mail Centre
Shah Alam, Selangor
Exhibitor
21 Jun
Seminar Kesedaran Kepenggunaan Perlis
Putra Palace Hotel Kangar,
Perlis
CFM Seminar
25 Jun
SK Convent Kajang Sports Day
Selangor
Visual
communication
29-30 Jun
16th IBIMA (International Business Information
Management Association) Conference
Swiss-Garden Hotel &
Residences KL
Exhibitor &
Membership drive
29 Jun
2009 - 2011 CFM Board of Councilors
Appreciation Dinner
Bistro Cascata, Cyberview
Lodge Resort & Spa, Selangor
Organiser
30 Jun
11th CFM Annual General Meeting
Cyberview Lodge Resort & Spa,
Selangor
Organiser
5 Jul
Seminar Kepenggunaan Penjawat Awam
Kuala Lipis, Pahang
Talk
7-9 Jul
Program Mengenang Tokoh Negarawan 2011
UiTM Jengka, Pahang
Exhibitor
16 Jul
CBC Visit
CBC Trolak, Perak
Visitor
21 Jul
School Awareness Program
SK Putrajaya P9(2)
Talk
23-24 Jul
Hari Pengguna Peringkat Kebangsaan
Majlis Perbandaran Manjung,
Perak
Exhibitor
29 Jul
Bengkel Keselamatan Siber Bersempena Karnival
Sukan Antara Agensi KPKK 2011
Sarawak Tourism Complex
Talk
30 Jul
Program Sekolahku Sayang
SMK Sg Choh, Hulu Selangor
Exhibitor
14 Aug
Tawau Broadband Carnival
Majlis Perbandaran Tawau,
Sabah
Exhibitor
14 Sep
Seminar Hak Pengguna Dlm Perkhidmatan
Komunikasi & Multimedia
Kota Bharu, Kelantan
Talk
23-25 Sep
Promosi Jalur Lebar Negeri Sabah
Peringkat Daerah Papar
Papar, Sabah
Exhibitor
26 Sep
CFM Open House
CFM Office
Host
29 Sep
Seminar Hak Pengguna Dlm Perkhidmatan
Komunikasi & Multimedia
Sandakan, Sabah
Co-organiser,
Talk & Exhibitor
30 Sep
School Engagement:
SK Bukit Garam 2, Kinabatangan
SK Bukit Garam 2, Sabah
Talk
30 Sep
CBC Visit
CBC Pekan Kinabatangan,
Sabah
Visitor
2 Oct
TM Open Day - PJK & PJL
PD Seri Pengkalan,
Alor Gajah, Melaka
Exhibitor
3 Oct
TM Open Day - PJK & PJL
PD Kg Paya Datuk,
Alor Gajah, Melaka
Exhibitor
6 Oct
Seminar Implementasi Dasar & Strategi
(Peranan Media Dalam Mendepani Ancaman Akidah)
Anjuran JAIS
Concorde Hotel
Shah Alam, Melaka
Exhibitor
8 Oct
TM Open Day - PJK & PJL
PD Parit Bilal,
Batu Pahat, Johor
Co-organiser,
Talk & Exhibitor
10 Oct
TM Open Day - PJK & PJL
PJK Seri Bunian,
Pontian, Johor
Exhibitor
11 Oct
Seminar 'Child Online Protection'
Renaissance Hotel KL
Participant
13 Oct
Seminar Hak Pengguna Dalam Komunikasi &
Multimedia
Ri-Yaz Heritage
Marina Resort & Spa,
Terengganu
Co-organiser,
Talk & Exhibitor
15-16 Oct
Karnival Jalur Lebar 1Malaysia Perak
Taman Tasik Taiping
Exhibitor
16 Oct
HALFEST 2011 - Forum Gerakan Pengguna PPIM
PWTC, KL
Exhibitor
21-23 Oct
Temasya Pantai Timur 2011
Dataran Pekan, Pahang
Exhibitor
22 Oct
OctTwtFest
DiGi Headquarters, Selangor
Exhibitor
29-30 Oct
Karnival Jalurlebar 1Malaysia Sarawak
Sibu, Sarawak
Exhibitor,
Speaker
29-30 Oct
Lahad Datu Broadband Carnival
Lahad Datu, Sabah
Exhibitor
10-12 Nov
PROGRAM PEWARIS MUDA NEGARA
1MALAYSIA 2011
Perkarangan Masjid
Felda Titi, Jelebu,
Negeri Sembilan
Exhibitor,
Speaker
12-13 Nov
Karnival Jalur Lebar 1Malaysia Pahang
Padang Astaka Dataran
Temerloh, Pahang
Exhibitor,
Speaker
19 Nov
Hari Kesedaran Jenayah Kontinjen Selangor
The Curve, Damansara,
Selangor
Exhibitor
26-27 Nov
Karnival Jalur Lebar 1Malaysia Sabah
Dataran Tawau, Sabah
Exhibitor,
Speaker
3-4 Dec
Karnival Jalur Lebar 1Malaysia Johor
Kota Tinggi, Johor
Exhibitor,
Speaker
10-11 Dec
Karnival Jalur Lebar Kedah, Kuala Nerang
Kuala Nerang, Kedah
Exhibitor,
Speaker
10 Dec
Seminar Hak Pengguna Dlm Komunikasi &
Multimedia Malaysia
Thistle PD, Negeri Sembilan
Talk
15-16 Dec
CFM Retreat
Thistle PD
Host
15
Ti ps
Broadband
Cool Tips
Of The Day
Do you know… how to perform simple
troubleshooting for your broadband
connection?
There may be times when you may face some problems with your broadband
connection. Before you contact your service provider, here are a few things that
you can do on your own first. You may be able to solve the problem yourself and get reconnected in no time!
Here are some useful tips for you to try:
PROBLEM /
ERROR MESSAGE
Difficulties
getting
POSSIBLE
CAUSE
Telephone lines:
Faulty line or suspension
of account
(due to late or
non-payment)
Check your phone line
•Make sure your phone line is functioning properly
(not suspended).
•Lift your receiver and check for a dial tone, noisy line
or crossline.
•If there is no dial tone or a problem with the
telephone line, contact your service provider.
Hardware set-up:
Wrongly set-up,
loose connection
Check your modem/line/microfilter connectivity
•Ensure all physical connections are done correctly.
• Ensure all cables are fitted properly.
• Please ensure your modem is powered “ON”.
• If still in doubt, try replacing the cables.
Faulty hardware:
Modem, network card, splitter
Check your modem "link/DSL" light status
•A blinking light may mean a faulty modem, a faulty
splitter or a lost connection.
•Reboot your modem (switch it off, then switch it back
on).
•Make a direct connection from the wall socket straight
to the modem, bypassing the splitter.
•If the light is still blinking, it may be due to a
network problem. Contact your service provider for
assistance.
connected
to
broadband
SOLUTION
If you are still unable to get connected, contact your service provider to file a fault report.
Please ensure that you have your account details, like your login ID and broadband service number with you and are at
your computer when talking to the customer service representative. They will be able to walk you through the steps to
diagnose your problem and find a solution.
Look out for more tips in our next publication!
Article contributed by Telekom Malaysia
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