signposts - Woking Borough Council

A guide to support services for young people aged 11 to 19
ADVICE
TR
OR
T
HELP
NG
SU
NI
PP
AI
signposts
HELP WHEN YOU NEED IT MOST
Produced by The Youth Strategy Local Action Group for Woking
The production of this directory was made possible by a generous grant received
from Surrey County Council’s Local Committee for Woking
Hello and welcome to Signposts: a guide to organisations and
services that have been set up to support YOU when you
need it most.
This booklet has been divided into nine
different sections all with their own tab and
colour coding to help you find them as easily
as possible: The sections are as follows:
Information & Advice, Education, Training &
Employment, Housing & Benefits,
Contraception & Sexual Health, Drugs &
Alcohol, General Health, Get Active &
Involved, Transport plus a kind of Any Other
Business section with other bits of (hopefully) useful information. We have also left a few blank pages at
the back so you can add you own notes if required.
Where possible local services have been identified but where there are no local services available
information has been listed that is situated as close to Woking as possible.
We have done our best to ensure that the information is up to date but, understandably, telephone
numbers and email addresses change, subsequently we can’t be held responsible for any errors that may
inadvertently occur.
So... who put this directory together? The Youth Strategy Local Action Group for Woking (a mouthful of
a title we know) is a partnership of agencies and organisations that have a role in supporting young
people in Woking. The Surrey Youth Strategy was launched back in 1998 and has five key objectives:
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Give young people a voice
Support young people in developing personal and social relationships
Enable young people to learn for life
Enable young people to lead healthy lifestyles
Help young people to manage risk
Many of us on the Local Action Group are aware that you, as young people, often have to visit several
places to get all the information you need. This is one of the main reasons behind us compiling this
directory, so all that information is in one place!
We really hope it provides you with useful signposts and answers when you’re maybe not sure what to
do or where to go when you need help. Hopefully, now you do!
P.S. By the way, the directory can
also be accessed online thanks to
our good friends over at Woking
Youth Council, www.woking.gov.uk/
Youth Strategy Local Action Group for Woking (Chair)
wokingyouthcouncil
November 2008
Dave Blake
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Education, Training &
Employment
Volunteers
Help with funding
Local Secondary Schools
Local Colleges & Sixth Forms
Housing & Benefits
Help & advice
Places to stay
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Contraception & Sexual Health
Advice & support
Practical help
Drugs & Alchohol
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General Health
Local hospitals
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Get Active & Involved
Local County Council
Youth Centres
Organised groups
Sports & activities
Your views
Transport
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CONTENTS
Information, Advice
& Support
Web based help
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Other useful information
Recreation
Safety
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INFORMATION, ADVICE & SUPPORT
C.A.L.M.
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Helpline for young people aged between 15 - 35.
T: 0800 58 58 58
www.thecalmzone.net
Careline
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Confidential crisis counselling service.
T: 0845 122 8622 (helpline)
www.carelineuk.org
Childline
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Free helpline for children & young adults.
T: 0800 1111
www.childline.org.uk
Connexions Surrey
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Cruse
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Support for anyone bereaved by death to
understand their grief and cope with their loss.
T: 0844 477 9400
www.crusebereavementcare.org.uk
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Free & friendly advice & guidance service for 13-19
year olds in Surrey (& up to 25 for young people
with learning difficulties &/or disabilities).
T: 01483 519333 (Surrey)
T: 080 800 13219 (Connexions Direct Helpline)
www.connexionssurrey.co.uk
Gay Surrey
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Portal of information for the gay community.
T: 0800 081 1947
www.gaysurrey.org
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Free, confidential service that gives you the
support & information you need to decide
what you want to do next.
T: 0808 808 4994
www.getconnected.org.uk
Gypsy & Traveller Information
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Relateen
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Support service for 11-21 year
olds who have been affected by
a traumatic family change of
circumstance.
T: 01483 715285
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Bullying
Information & advice on issues affecting
gypsies & travellers.
T: 01372 732439 (Gypsy Liasion
Officer)
www.woking.gov.uk/housing/
options/travellers
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STEPS Counselling Service
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Confidential & non-judgemental emotional
support for people who are experiencing
feelings of distress or despair.
T: 01483 505555
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Free confidential & independent counselling
service delivered by Surrey Care Trust for
young people 16 - 25.
T: 0845 241 0370 (appointments)
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Bullying UK
Support & advice on all aspects
of bullying.
www.bullying.co.uk
Kidscape
Organisation committed to
helping prevent bullying & child
abuse.
www.kidscape.org.uk
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Surrey Youth
Counselling
Service
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Free & confidential
service for young
people 12 - 24 in
West Surrey &
North East
Hampshire.
T: 0845 600 2516
(appointments)
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INFORMATION, ADVICE & SUPPORT
Samaritans
Get Connected
INFORMATION, ADVICE & SUPPORT
Surrey Youth Development Service
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WhY Talk
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Surrey Young Carers
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Victim Support
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Woking Citizens’ Advice Bureau
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General advice & assistance.
T: 0845 1202919
www.windowonwoking.org.uk/
wokingcitizensadvicebureau
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General information &
support
T: 01483 568269
www.sycp.org
Women’s Aid
YPOD Young Parents Group
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Free & confidential support
to help you deal with what
you’ve been through as a
victim or witness.
T: 0845 30 30 900
www.victimsupport.org.uk
Young Parents
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Free counselling sessions for young people.
T: 0791 222 7035 (appointments)
Information, advice, guidance & support from
trained youth workers on a wide range of issues for
young people aged 11 - 19, via youth centres &
youth projects.
T: 01483 518103
www.surreycc.gov.uk/youngpeople
For mums and dads, with or without their
children, and also pregnant girls, all up to
the age of 26.
T: 07824 741900
www.wokingymca.org.uk
Woking Young Parents Group
Support service for young mums with
crèche and training opportunities available.
T: 07968 832397
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Organisation working
to end domestic
violence against
women and children.
T: 0808 2000 247
(National Helpline)
T: 01483 776822
(Surrey Women’s
Aid)
www.womensaid.
org.uk
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Youth 2 Youth
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YMCA in Woking offering activities and
support to young people.
T: 01483 757160
www.wokingymca.org.uk
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Web based
help
Need2Know
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Woking
Confederation of
Schools
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Support for young people at
all 34 schools and Pupil
Referral Units involved in the
Woking Confederation.
www.wokingschools
confederation.co.uk
Web site that aims to
provide young people with
some of the most useful
web site links available.
www.need2know.co.uk
TheSite.org
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UK’s first National Young Person’s helpline,
run by young people, for young people 1119.
T: 0208 896 3675
www.youth2youth.co.uk
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Aims to be the first place all young adults
turn to when they need support & guidance
through life.
www.thesite.org
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Youthinformation.com
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FREE information internet resource site for
young people.
www.youthinformation.com
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INFORMATION, ADVICE & SUPPORT
YPOD Centre
EDUCATION, TRAINING & EMPLOYMENT
e2e
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e2e is an entry to employment scheme for 16-18s
which will enable you to progress to an
apprenticeship, further learning or a job. More
information about accessing an appropriate
scheme locally can be obtained from the Woking
Connexions Centre.
T: 01483 760041
Job Centre Plus
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Help and advice on job hunting and extra support.
01483 702100
www.jobcentreplus.gov.uk
Learn Direct
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Woking Connexions Centre
Offers access to a number of training courses via
learning centres, home and the internet.
T: 0800 101 901
T: 01483 453666 (Guildford Learning Centre)
www.learndirect.co.uk
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Support and information on education, training,
work experience & employment.
T: 01483 760041
www.connexionssurrey.co.uk
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STEPS Programme
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Helping students into higher education. Help and
advice about how to complete applications can
be obtained from Woking Connexions Centre.
T: 01483 760041
www.ucas.com
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Volunteering
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WAVS
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Volunteering opportunities for
young people between 16 - 25.
T: 01483 757160 ext 210
www.surreyvinvolved.org
Information on backpacking
& volunteering.
www.gapyear.com
Millennium
Volunteers
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V Involved
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Gapyear.com
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Alternative social & education training for
young people 13 - 25.
T: 01483 426990
www.surreycaretrust.co.uk
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WAVS exists to support, develop &
promote voluntary activity in
Woking.
T: 01483 751456
www.windowonwoking.org.uk/
wavs
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Volunteering opportunities
for young people between
16 - 25.
www.mvonline.gov.uk
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EDUCATION, TRAINING & EMPLOYMENT
UCAS
EDUCATION, TRAINING & EMPLOYMENT
Help with funding
Care To Learn
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Childcare funding for young parents under 20 years
of age who want to do some form of learning.
More information and help completing the
application form can be obtained from the Woking
Connexions Centre.
T: 01483 760041
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Provides financial services, in terms of loans and
grants, to over one million students.
T: 0845 607 7577
www.studentfinancedirect.co.uk
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Moped loan scheme
for young people aged
16 plus who are
continuing in further
education & are
unable to access their
school or college using
public transport.
www.sstp.org.uk/
Wheels2Learn.asp
GCSE Bitesize
Revision
Wheels 2 Learn
Student Finance Direct
GCSE revision guides.
www.bbc.co.uk/schools/
gcsebitesize
S-cool
GCSE, AS & A Level revision
guides.
www.s-cool.co.uk
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The Prince’s Trust
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Practical & financial support to help
develop key skills, confidence &
motivation, enabling young people
to move into education, training or
employment.
T: 01372 825164 (South East
Regional Office)
www.princes-trust.org.uk
Bishop David Brown
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T: 01932 349696
www.bishopdavidbrown.
surrey.sch.uk
Fullbrook (New Haw)
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Park
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Winston Churchill
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St. John The Baptist
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T: 01932 349301
www.fullbrook.org
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Woking High
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T: 01483 888447
www.wokinghigh.
surrey.sch.uk
T: 01483 729343
www.sjb-school.com
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T: 01483 476861
www.wcsc.org.uk
T: 01482 772057
www.thepark.surrey.sch.uk
Local Colleges & Sixth Forms
Guildford College
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Brooklands College
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(Weybridge Campus)
T: 01932 797700
www.brooklands.ac.uk
Farnham College
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T: 01252 716988
www.farnham.ac.uk
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Guildford College
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St. John The Baptist
(Merrist Wood Campus)
T: 01483 884040 (Information,
Guidance & Admissions)
www.guildford.ac.uk
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(Stoke Park Campus)
T: 01483 448585 (Information,
Guidance & Admissions)
www.guildford.ac.uk
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T: 01483 729343
www.sjb-school.com
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Woking College
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T: 01483 761036
www.woking.ac.uk
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EDUCATION, TRAINING & EMPLOYMENT
Local Secondary Schools
HOUSING & BENEFITS
Help & Advice
Woking Borough Council
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Places
to stay
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Information & advice on housing & benefits.
T: 01483 755855
www.woking.gov.uk/housing
www.woking.gov.uk/benefits
Shelterline
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The Crescent Project
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Free housing helpline
T: 0808 800 4444
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Cyrenians Hostel
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Surrey Women’s Aid
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Provides supported housing and life skills
programmes for 14 people aged 18 - 30 years.
T: 01483 750616 (Woking)
www.scdt.org.uk
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Offers short term supported housing for men
over the age of 18.
T: 01483 560762 (Guildford)
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Provides emergency support &
accommodation for women
fleeing domestic violence.
T: 01483 776822
www.womensaid.org.uk
Emmaus House
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Provides 11 beds on 13 week placements for
16 - 25 year olds.
T:: 01252 329825 (Aldershot)
www.emmaus.org.uk
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Pound House
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Mulberry House
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Emergency
accommodation night
shelter with beds available
for 14 men & 2 women for
young people 18 or over
who are eligible for
Housing Benefit.
T: 01483 303646
(Guildford)
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Provides accommodation for 18 - 65 year olds
and has 45 beds.
T: 01483 504704 (Guildford)
Y Centre
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S.A.F.E. Bags
Essentials
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Vaughan House
Provides beds for up to 15 women aged 16 - 35.
T: 01483 577375 (Guildford)
No. 5 Project
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Provides supported housing for young people
aged 1 6- 25 years, who are homeless or in
imminent danger of being so.
T: 01483 720872 (Woking)
www.scdt.org.uk
Provides short term emergency accommodation for vulnerable single homeless 16 - 19
year olds in the homes of approved volunteer
hosts, while longer term options are put into
place.
T: 01483 532555 ext 527 or 07887 845741
www.guildfordymca.org.uk/
emergency_accommodation.htm
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Emergency kit bag with
basic toiletries &
supplies for young
people 13 -19 who find
themselves temporarily
homeless.
T: 01483 518103
11
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The YMCA has 120 beds
available to men or women aged
between 18 - 30
T: 01483 532555 (Guildford)
www.guildfordymca.org.uk
The York Road Project
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Offers 11 emergency beds for
both men and women aged 18
and over.
T: 01483 728739 (Woking)
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HOUSING & BENEFITS
Guildford Nightstop
CONTRACEPTION & SEXUAL HEALTH
Advice & Support
Achor Pregnancy Crisis Centre
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Counselling service to all women in a ‘pregnancy
crisis’, that will enable them to make an informed
choice concerning their pregnancy & to support &
counsel women suffering from emotional trauma or
other difficulties following abortion or miscarriage.
T: 01483 729108
www.achor.org.uk
Outline Surrey
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Condom Essential Wear
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Free & confidential sexual health helpline.
T: 0800 567123
www.condomessentialwear.co.uk
Family Planning Association
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Outline is a dedicated charity helping the Lesbian,
Gay, Bisexual and Transgender community in
Surrey.
T: 01483 727667
www.outlinesurrey.co.uk
Positive Action
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Confidential information on contraception, sexually
transmitted infections, planning a pregnancy,
pregnancy choices & sexual wellbeing.
T: 0845 122 8690
www.fpa.org.uk
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Provides emotional & practical support to
individuals & families affected by HIV/AIDS.
T: 0800 980 1990
www.positiveaction.org.uk
12
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Surrey Chlamydia
Screening
Programme
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Provides a range of
confidential & caring
services to anyone (male or
female) whose life has been
affected by sexual abuse or
rape, whether recently or in
the past.
T: 01483 546400
www.rasasc-guildford.org
Sexwise
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Information on chlamydia
& where to go to get free
& confidential tests.
T: 0800 019 8589
www.surreycscreen.nhs.uk
Surrey Cyber SHS
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Up to date information on
local, relationship &
personal services e.g.
where to get
contraception, services for
young people & where to
go if you just need to talk.
www.surreycybershs.nhs.uk
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Free & confidential helpline
for teenagers on anything to
do with sexual health,
relationships &
contraception.
T: 0800 28 29 30
www.ruthinking.co.uk
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CONTRACEPTION & SEXUAL HEALTH
Rape & Sexual Abuse
Support Centre
CONTRACEPTION & SEXUAL HEALTH
Practical Help
Brook Advisory Centres
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Free & confidential sexual health
advice & services specifically for
young people under 25.
T: 0800 0185 023
www.brook.org.uk
Emergency
Contraception
Information
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Woking NHS Walk-In Hospital,
Woking Community Hospital
T: 01483 714160
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G.U.M. Clinic
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Genito-Urinary Medicine clinics
(GUM) offer free & confidential
advice, counselling, tests for &
treatment of all sexually
transmitted infections, and other
genital conditions. Emergency
contraception is also available.
T: 01932 722669
(Blanche Herriot Unit,
St Peter’s Hospital, Cherstey)
T: 01483 573852
(Farnham Road Hospital,
Guildford)
T: 01276 604105
(Frimley Park Hospital, Frimley)
14
Marie Stopes
International
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Provider of sexual &
reproductive healthcare
services.
T: 0845 300 8090
www.mariestopes.org.uk
Terrance Higgins Trust
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Provides information & advice,
counselling & group support,
guidance on managing your own
health, HIV testing clinics, &
practical support services.
T: 01483 263160 (Woking
Office)
T: 0845 12 21 200 (THT Direct)
www.tht.org.uk
Alateen
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Surrey Alcohol & Drug Advisory
Service
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Part of the Al-Anon fellowship and is for young
people, aged 12 -17 (inclusive), who are affected
by a problem drinker.
www.al-anonuk.org.uk/alateen
FRANK
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Free information & advice on substance misuse.
T: 0800 77 66 00
www.talktofrank.com
NHS Smoking Helpline
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Surrey Drug Care
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Confidential help line giving support &
information to drug & alcohol users, their
families & friends in Surrey.
T: 01483 300112
www.surreydrugcare.org.uk
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Detailed information about the free NHS support
services available to help you go smoke free.
T: 0800 022 4332
www.gosmokefree.nhs.uk
QUIT
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SADAS offers information, advice & assistance
to people with alcohol & drug related
concerns.
T: 01483 590150
www.sadas.org.uk
Surrey Young People’s Service
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Provides confidential drug & alcohol support to
young people under 19 using a variety of
methods, including counselling, outreach and
complimentary therapies.
T: 01483 563095
www.in-volve.org.uk
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Independent charity whose aim is to save lives by
helping smokers to stop
T: 0800 00 22 00
www.quit.org.uk
15
DRUGS & ALCOHOL
DRUGS & ALCOHOL
GENERAL HEALTH
Dental Emergencies
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Eating Disorders
Association/beat
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UK charity for people with
eating disorders and their
families.
T: 0845 634 7650
(beat youthline)
www.b-eat.co.uk
First Steps
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Offering friendly advice &
information on mental health &
emotional issues.
T: 0808 801 0325
www.firststeps-surrey.nhs.uk
Local Hospitals
Woking Community Hospital provides dental
treatment for emergency cases.
T: 01483 721546
Woking Community
Hospital
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St Peter’s Hospital
(Chertsey)
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T: 01932 872000
Royal Surrey (Guildford)
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T: 01483 571122
Frimley Park (Frimley)
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T: 01276 604604
16
NHS Direct
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T: 01483 715911
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Health information for
all types of conditions.
T: 0845 4647
www.nhsdirect.
nhs.uk
Young Minds
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Information & advice
on mental health
www.youngminds.
org.uk
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Local County Council Youth Centres
All centres have a programme of activities designed to address the needs of the 11-19 year olds.
Lakers
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Woking Youth Centre
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(Goldsworth Park)
T: 01483 727253
Sheerwater
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Woking Youth Arts
Centre
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(Maybury)
T: 01483 766903
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(Knaphill) T: 01483 480507
www.surreycc.gov.uk /youngpeople for info on all the centres
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T: 01483 598301
Army Cadets
Organised
groups
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Sea Cadets
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Details about Corunna Company
(Surrey) & Woking Detachment
T: 01425 425371
www.corunna.co.uk
Guides
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Information on Training Ship Dianthus &
Woking sea & marine cadets
T: 01483 768323
www.wokingseacadets.org.uk
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Scouts
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Information on all things Guiding for
West Surrey
T: 01932 580786
www.girlguidingsurreywest.org.uk
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Information & contact details for all
scout groups in Woking & Surrey
T: 01483 203451
www.surrey-scouts.org.uk
17
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GET ACT IVE & INVOLVED
GET ACT IVE & INVOLVED
GET ACT IVE & INVOLVED
Sports & Activities
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Working to make Surrey a more active and
successful sporting county.
T: 01483 518944
www.activesurrey.com
Disability Challengers
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Provides support & a wide range of fun &
challenging activities
for children & young
people with any
form of physical,
learning or sensory
impairment.
T: 01483 579390
www.disabilitychallengers.org
D of E
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D of E
Active Surrey
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Information on the world
famous award programme for
young people aged 14 - 24.
T 01483 519430 (Surrey Youth
Development Service)
www.dofe.org
Guildford Lido
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Guildford Borough Council’s open air
pool.
T: 01483 444888
www.guildfordspectrum.co.uk
18
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Guildford Borough Council run
sport & leisure centre with a
variety of indoor & outdoor sport
& leisure activities.
T: 01483 44 33 22
www.guildfordspectrum.co.uk
Link Leisure
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Activities for children, young
people & adults with learning
disabilities.
T: 01483 770037
www.linkleisure.co.uk
Pool In The Park
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Winston Churchill School
Sports Centre
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Woking Borough Council
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Provides holiday activity programmes for young people
across Woking.
T: 01483 743669
www.woking.gov.uk/community/children/young
Woking Leisure Centre
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Offers a vast range of sports
facilities & sessional fitness
classes.
T: 01483 797015
www.wcsc.org.uk
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Woking Borough Council run
swimming pools (3 in total)
available for leisure use & various
exercise & water related
activities.
T: 01483 771122
www.woking.gov.uk/leisure/
leisurecentrepool
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Woking Borough Council run leisure centre with a variety of
indoor & outdoor sport & leisure activities.
T: 01483 771122
www.woking.gov.uk/leisure/ leisurecentrepool
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Ypod
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Woking YMCA offering numerous activities for young people.
T: 01483 757160
www.wokingymca.org.uk
19
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GET ACT IVE & INVOLVED
Guildford Spectrum
GET ACT IVE & INVOLVED
Your views
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Representing the views of young
people across Surrey.
T: 01483 519333
www.connexionssurrey.co.uk
Woking Youth Council
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Representing & giving a voice to
anyone aged 11-18 who lives, works
or studies in Woking.
T: 01483 743669
www.windowonwoking.org.uk/
wokingyouthcouncil
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Youth Rights
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www.conservativefuture.com
Green
The South East
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England Regional
www.younggreens.
Assembly is the
greenparty.org.uk
voice of the
Labour
region making
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sure that
www.labour.org.uk/
communities in
younglabour
the South East
Liberal
Democrat
are listened to
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by both the UK
www.liberalyouth.org
& European
parliaments.
www.southeast-ra.gov.uk/youth
Website about registering to vote &
elections.
T: 020 7271 0500
www.aboutmyvote.co.uk
Connexions Youth Forum
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Conservative
Political Parties
About My Vote
Youth
Citizenship
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UNICEF UK Youth Voice is a network of young people, aged
11-18, who are committed to children & young people’s rights.
www.unicef.org.uk/youthvoice
20
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TRANSPORT
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Taxi Safe Travel
Guide
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Bus timetables plus a whole lot more travel
information.
www.surreycc.gov.uk/buses
National Rail Enquiries
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Train times & fare information & online ticket
booking service.
08457 48 49 50
www.nationalrail.co.uk
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Wheels 2 Learn
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How to go about
finding a
“licensed” taxi.
www.woking.
gov.uk/council/
envhealth/taxi/
find
Transport
partnership
Taxi
Information
○
Information to
explain the licensing
requirements
concerning Hackney
Carriages & Private Hire Vehicles with the
purpose of helping you travel more safely.
www.woking.gov.uk/planning/licensing/taxi/
safeguide
Surrey Student Transport
Partnership
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Provides students with advice &
support on transport plus up to date
travel information for all public
transport providers servicing schools
& colleges in Surrey.
www.sstp.org.uk
21
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Moped loan scheme for
young people aged 16
plus who are continuing
in further education & are
unable to access their
school or college using
public transport
www.sstp.org.uk/
Wheels2Learn.asp
Transport
Bus Information
OTHER USEFUL INFORMATION
Recreation
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Woking’s multi screen cinema complex.
T: 0870 060 6643 (Booking Office)
www.theambassadors.com/ambassadors
Big Apple
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Family entertainment centres with ten pin
bowling, laser quest, pool tables & a cafè-bar.
T: 01483 727100
www.thebigapple.co.uk
Odeon Guildford
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Places Of
Worship
Ambassadors Cinema
Places Of Worship
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List of places of worship
across Woking.
www.windowonwoking.
org.uk/neighbourhoods/
services?type=2
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Guildford’s multi screen
cinema complex.
T: 0871 22 44 007
(Filmline)
www.odeon.co.uk/
fanatic/ film_times/s92/
Guildford
New Victoria Theatre
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Woking’s home of drama, music,
comedy and pantomime.
T: 0870 060 6645
www.theambassadors.com/
newvictoria
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Woking Football
Club
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Community performance space
jointly managed by Woking Borough
Council & The Ambassadors Woking.
T: 0870 060 6645
www.theambassadors.com/
rhodamcgaw
Window On Woking
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Home of “The Cards”
T: 01483 772470
www.wokingfc.co.uk
Woking Library
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Main County Council
library in Woking’s town
square.
T: 08456 009 009
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Information & contact details for over
400 local community organisations.
www.windowonwoking.org.uk
SAFETY
Surrey Police
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Crimestoppers
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Dedicated phoneline to call if you wish to
anonymously report information about
crime.
T: 0800 555 111
www.crimestoppers-uk.org
Information on reporting crimes & advice about
how to make your neighbourhood safer.
T: 999 (Emergencies)
T: 0845 125 2222 (Non Emergencies)
www.surrey.police.uk/
borough.asp?area=5 (Woking Information)
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OTHER USEFUL INFORMATION
Rhoda McGaw Theatre
Notes
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Notes
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Notes
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signposts
HELP WHEN YOU NEED IT MOST
Printed November 2008