CAHSAH Bulletin

Transcription

CAHSAH Bulletin

CALIFORNIA ASSOCIATION FOR HEALTH SERVICES AT HOME
MAY 2012
M
CAHSAH Bulletin
Volume 28, Issue 5
2012 Conference: A Big Victory
ore than 390 Home Care and
Hospice professionals gathered
in Pasadena from May 8-10 for
CAHSAH’s Annual Conference & Home
Care Expo. Breaking tradition, CAHSAH
kicked off the event with pre-conference
clinical sessions on the first day. As
CAHSAH made its next play, the ball
was passed to Deborah Randall for the
opening keynote session which consisted
of straight talk for demanding times. The
session addressed how all providers can
fare under the evolutionary health care
environment which includes ACO and
bundled care models.
“I’m leaving the event feeling inspired
and recharged. Thank you for all of
the hard work that went into such a
great week! We’re looking forward to
Monterey in 2013.”
The keynote session was followed by two
sets of breakout sessions before attendees
were able to take a break and head out
to Joe Hafkenschiel’s retirement party at
the Hilton Hotel. Honored as the MVP, Joe
received many plaques highlighting some
of his accomplishments while leading
CAHSAH at the helm the past 26 years.
Additionally, he was presented with the
United States flag which was flown over
the U.S. Capitol just days before the
conference. It was truly a memorable
night filled with great food, company,
and lots of laughter.
The early risers attended the Technology
Demo Breakfast on Wednesday morning
which featured several technology
companies that included Kinnser
Software, HealthCare Synergy and
HealthTrust Software.
2012 Conference, continued on page 2
Hafkenschiel Awards Ceremony
IN THIS ISSUE
P. 4,5,12: 2012
Conference &
Expo Wrap Up
The CAHSAH Bulletin
is brought to you by
McKesson
Corporation.
Learn more by going to
www.mckesson.com
O
n May 6th at
CAHSAH’s 2012
Annual Conference
and Home Care Expo, six
people were recognized
for their outstanding
achievements during
the Awards Ceremony.
The awards were
presented by Nominating
Committee Chair, Craig
Falk with Craig Cares in
Roseville.
chance of rehabilitation.
Lloyd’s skills as an acute
RN are above reproach;
he is well respected by
his patients and families,
and is first and foremost a
gentleman.
The CAHSAH Joan
Baier Garland Nursing
Scholarship was presented
to Lesley Aurellio of John
Muir Home Health in
Concord. CAHSAH awards
a $2,500 scholarship
The Home Care Service
to provide support
Award was presented
to students in good
to Lloyd Giles, Medical
standing in an AA, BS,
Home Care Professionals
or MS Nursing Program
in Redding. This award
was established to honor
Joe Hafkenschiel and Lesley Aurellio at the awards who have demonstrated
an individual, directly
ceremony in Pasadena, California. a commitment to
home care and to the
involved in day-to-day
community. Ruby Long
care, who has consistently
with John Muir Home Health wrote - Lesley is
provided outstanding service to patients in
currently studying for her bachelor’s degree in
their homes. Patty Shackleton with Medical
nursing at the Samuel Merritt University. She
Home Care Professionals provided testimony
balances her work responsibilities, studies, and
of Lloyd’s commitment to home care which
allows him to give his patients an improved
Awards, continued on page 3
“I am very happy and proud to have CAHSAH
as my state association. I am extremely pleased
with CAHSAH’s offerings to its membership and
the way in which it delivers these services. Many
thanks for your hard work.”
Conference, continued from page 1
Bill Dombi of the National Association
for Home Care & Hospice (NAHC)
reviewed the expert analysis and
forecast of the election year and its
effect on Home Care and Hospice
straight from Washington. Dombi
carried out his presentation on
to the breakout session where he
addressed the state of the nation in
private duty home care. As private
pay home care continues to grow, the
fate of the overtime exemption for
companionship services and many
other private duty concerns were
addressed in this session.
Attendees divided into six breakout
rooms for the first set of concurrent
sessions, then broke out for the annual
business luncheon. After lunch, the
attendees reconvened in the break
out rooms for the rest of the day.
On Thursday, leaders convened for
the closing keynote session on World
Class Leadership. In Chris Alexander’s
keynote address, he took the group
on a whirlwind tour of balancing and
mastering both management and
leadership abilities.
Attendees participated in breakout
sessions mid-morning then gathered
around lunch time to honor award
recipients who were recognized for
their contribution to the home care
industry. Dessert was served inside
the exhibit hall, giving attendees some
one-on-one time with vendors.
From the education sessions, to the
games, to the announcements inside
the exhibit hall, it was all very cohesive
in keeping everyone on their toes.
With even more breakout sessions
than in the past, it was a sure-fire way
to keep all things in the know. From
clinical sessions to leadership sessions
– this conference by far had the most
variety.
The California Association for Health
Services at Home would like to thank
all those involved with the conference,
from the speakers to the vendors
and sponsors to the attendees - your
support and participation is what
makes this event such a success.
See you next year on April 30-May 2 in Monterey, California for
CAHSAH’s 2013 Annual Conference & Home Care Expo.
2
Awards, continued from page 1
in the community. He assists patients and families in clarifying
goals at the most crucial times in a person’s life. The impact
Dr. Boyd has is far-reaching and expansive across care settings
to care for patients in his medical practice as well as in the
community setting as the Medical Director of St. Joseph Health
System Home Care.
family while consistently presenting as a cheerful, enthusiastic,
efficient colleague. She is loved and respected by all who work
with her. She represents promise for the future of community
nursing and home health care.
The CAHSAH Ambassador Award was presented to Chris
Hardeman of DialMed Home Care in Whittier. This award
was established to honor an individual who has made
special contributions to home care, serves as an Ambassador
for CAHSAH and its programs, and has made outstanding
contributions while serving on a home care association
committee or related work group. Trevor O’Neil with Colonial
Home Care Services in Orange wrote - On January 19, at
CAHSAH’s Town Hall meeting in Anaheim, Chris stood up
among a crowd of over 100 home care providers and gave
an impassioned plea to everyone to give to the CAHSAH PAC.
His articulate appeal successfully
communicated the value of the PAC
and the need for all to contribute,
and raised the bar on a once weak
vehicle for political influence, setting
the goal to raise $100,000. Chris’
efforts have paid off with our PAC
receiving $49,692 so far this year. Chris
is a well-respected member of the
Home Care Aide Committee which he
currently serves on, attends CAHSAH
events regularly, and contributes to
discussions.
The Lillian O’Brien Home Care
Supervisor Award was presented
to Kim Brown of Medical Home
Care Professionals in Redding. This
award was established to honor a
first-line home care clinical or office
supervisor who has made outstanding
contributions in motivating staff to
achieve excellence in home care
service. Patty Shackleton with
Medical Home Care Professionals
provided testimony of Kim’s
supervisory skills and how she
inspires her caregivers, juggles
schedules, and is tireless in
her ability to treat people with
respect and cheerfulness.
Kim is dynamic in her work
and believes in the vision of
promoting quality of life by
maintaining people in their
home.
The Lois C. Lillick Award
Nominated by Barry Berger with Accredited Home Health
Services in Woodland Hills, Joseph Hafkenschiel, President of
CAHSAH was awarded The Lois C. Lillick Award which honors
an individual who has made outstanding contributions to the
continuing development of local, state, and national home care
associations.
Barry said, “This award is long overdue for Joe Hafkenschiel. Joe
started with CAHSAH over 26 years ago, when the Association
was a shell of what it is today. CAHSAH
had about 250-300 members, all
Medicare Certified Agencies. In 1986
CAHSAH had an administrative staff of
five and a budget a fraction of what it
is now. Today, CAHSAH represents over
700 members in all sections of home
care including Medicare Certified,
Hospice, Non-Medical Home Care,
Infusion and DME, has a staff of 14, and
has a budget that exceeds $2.5 million.
When Joe gave his speech accepting
the Lois Lillick Award he mentioned the
highlights of the accomplishments and
challenges CAHSAH faced over the last
26 years. To listen to this abbreviated
list was overwhelming, and confirmed
the Nominating Committee’s decision
to award Joe Hafkenschiel the Lois
Lillick Award.
What we did find out about Joe over
the three days is that he is a mentor
to other home care state executives
Above: Craig Falk presents the Lillian O’Brien Home Care
throughout the country. We learned
Supervisor Award to Kim Brown. Below: Dr. Brian Boyd
about his love and his devotion
celebrates his Physican of the Year Award.
to his wife Cynthia and his
two children along with his
passion for traveling around
the world, and his love of
wine. We also learned that
Joe will be nominated for
inclusion into the National
Association for Home Care’s
(NAHC) Hall of Fame.
CAHSAH Chair Barry Berger
said he was honored to
present this award to Joe
Hafkenschiel. “What better
way to honor our leader,
mentor, and friend for the last
26 years. Joe, on behalf of all
the members, staff, and board
of directors of CAHSAH we are
grateful and appreciative of all the hard work, dedication, and
compassion that you have exhibited to our industry. We wish
you all the luck in the future.”
The Home Care Physician of
the Year Award was presented
to Dr. Brian Boyd with St.
Joseph Health System Home
Care in Orange. This award
honors a physician who excels
in providing and utilizing
home care and optimizing the
role of home care in the health care system. Liz Wessel with
St. Joseph Health System Home Care shared that Dr. Boyd is an
advocate for some of the most vulnerable home care patients
3
Chair’s Message
Barry Berger
A New Chapter Unfolds
at the 2012 Conference
T
his month CAHSAH presented its annual conference
in Pasadena. The three days were filled with plenty of
activities that allowed our members the opportunities
to network with peers, attend educational seminars, and
learn about new products and services at the Expo.
The conference kicked off with an emotional video
produced by Mark Wilson and Tricia Ritchie from the
Wilshire Foundation. The video did a great depiction of
what we do and what Home Care is all about. Thank you
Mark and Tricia for the time and energy you put into this
project.
The conference included three inspiring keynote speakers
along with 42 breakout sessions. These sessions included
subjects for all CAHSAH members from each section to
learn new and additional ideas to better their services.
One of the highlights of the conference was three discharge
planners from Cedars Sinai, Huntington Memorial and UCLA
agreeing to give a designation to all Non-Medical CAHSAH
Certified members on their hospital referral lists.
Given the theme of the conference was football, the exhibit
hall was decorated as a football field and the food served
depicted a “tailgate” party with hot dogs, hamburgers, and other
refreshments. As if this was not enough activity, an hour later
CAHSAH hosted its annual PAC event that continued with the
football theme with more food, games, dancing and prizes. The
PAC Committee Chair Tiffany Karlin, and Legislative Specialist
Mary Adorno proved to be successful once again with CAHSAH
raising over $20,000 for the PAC fund. A special thanks to Ben
and Sara Kawaguchi, for their involvement in this event.
On Tuesday evening the CAHSAH Board of Directors hosted
a retirement dinner for Joe Hafkenschiel. Joe will be officially
retiring on July 13, 2012. The evening included tributes from
Warren Hebert CEO of the Louisiana Home Care Association,
NAHC President Val Halamandaris and Vice President Bill Dombi,
Kathleen Sullivan from Dignity Home Care, and Denise Altomare,
CAHSAH’s Chair-elect. In attendance at the dinner were Joe’s Thursday morning opened up with an inspiring keynote address
father, brother, wife, daughter and son-in-law and his sister-in- regarding leadership from Chris Alexander. After the morning
law and brother-in-law.
breakout sessions CAHSAH presented its annual awards. I was
privileged in awarding Joe Hafkenschiel the Lois Lillick award for
Throughout the evening we heard stories of Joe that made us outstanding service. This was a true lifetime achievement award
laugh and cry. What we found out about Joe, was that he was a for Joe. The awards ceremony ended with an announcement
leader and mentor to the rest of the home care executives around that the CAHSAH awards presentation will be re-named The Joe
the country. We also learned about Joe’s love and devotion to Hafkenschiel Awards Ceremony. The conference ended at 5:00
his wife and children.
with the last of the breakout sessions.
The evening ended with Joe being given an iPad on behalf of
the Board of Directors, CAHSAH staff, and members; and all the
past chairs of CAHSAH joining me on the stage for a final tribute
to Joe Hafkenschiel. We had arranged an American Flag to be
flown over the U.S. Capitol in Joe’s honor. We presented this flag
to Joe, and I do not think there was a dry eye in the crowd.
I was proud to be part of this event. The planning and execution
went off almost flawlessly, and I feel CAHSAH accomplished its
goals in providing members an opportunity to network, get
educated, learn about new products and services, along with
having a lot of fun.
Wednesday started with Bill Dombi giving the keynote address
along with the breakout sessions throughout the day. Joe and I
gave an update at the Business Luncheon on CAHSAH issues at
the state and federal levels. Craig Falk, chair of the Nominating
Committee introduced the nominees for the Board of Directors
and Nominating Committee. Lastly, we formally introduced
Dean Chalios, CAHSAH’s next president to the membership and
gave him the opportunity to address the crowd.
Lastly, I want to wish Joe good luck on his retirement and good
luck to Dean Chalios as he starts a new chapter in CAHSAH.
Thank you to Soua Vang, Richard Starks, Sandy Bertoux, Michele
Lander, Tricia Ritchie, along with the CAHSAH staff that made the
conference a success.
Respectfully,
Wednesday afternoon the CAHSAH expo opened with 84 Barry Berger
exhibitors and sponsors promoting their products and services. CAHSAH Board Chair
4
POLICY UPDATE
$100K
Special Thanks to PAC Contributors
CAHSAH is sincerely grateful to those agencies and individuals who have made
contributions to our Political Action Committee (PAC) this year. Through your
contributions to the PAC, CAHSAH continues to keep home care relevant in political
discussions with lawmakers and candidates running for office. Thank you for your
generosity in helping us reach our goal of raising $100,000 this year.
PAC Contributors
24Hr HomeCare (Torrance)
AALL Care in Home Services (San Diego)
Accredited Nursing Care (Woodland Hills)
A Circle of Care (Escondido)
Addus HealthCare (Palatine)
Agility Health (Belmont)
Kathy Ahearn (Arkray USA)
Alta Home Care, Inc. (Corona)
Always Home Nursing Services (Fair Oaks)
Around the Clock Home Care (Bakersfield)
Alternative Home Care (Sherman Oaks)
Sandy Beck (Sierra Nevada Home Care)
Benchmark Home Care Services (Arcadia)
Best Care (Carlsbad)
Braewood Home Health (Camarillo)
Cindy Campbell (Fazzi & Associates)
CarenetLA (Los Angeles)
Caring Companions at Home (Newport Beach)
Caring Hands Caregivers (Mountain View)
ComForcare Senior Services (Pasadena)
Comfort Keepers (Thousand Oaks)
Continuity Care Staffing (North Hollywood)
Steve Davidson (Accredited Nursing Care)
Delta Health Technologies (Altoona)
DialMed Home Care (Whittier)
Foothill HomeCare Partners (Sierra Madre)
LaVonda Fox (The Corridor Group)
Sharon Fredrichs (St. Josephs Health System)
GFK Home Health Care (Buena Park)
Grace Home Health Care (Long Beach)
Mary Jane Hartman (Santa Clarita)
Healthcare Management & Billing (Santa Rosa)
Healthcare Synergy (Cypress)
Heartland Home Health & Hospice (Santa Clara)
Heritage Senior Care (Carlsbad)
Home Instead Senior Care (Costa Mesa)
HomeCare Professionals, Inc. (Daly City)
HomeCarez, LLC (Laguna Hills)
Home Instead Senior Care (Fresno)
Home Instead Senior Care (Orange)
Home Instead Senior Care (La Habra)
Home Instead Senior Care (La Mesa)
Home Instead Senior Care (Pasadena)
Home Instead Senior Care (Rancho Cucamonga)
Home Instead Senior Care (Riverside)
Home Instead Senior Care (Torrance)
Homewell Senior Care (Campbell)
Hospice of the East Bay (Pleasant Hill)
In Home Care Solutions (Newport Beach)
In Touch at Home (Solana Beach)
Kay Kallas (Sacramento)
Tiffany Karlin (Accurate Business Results)
Law Office of Gould & Hahn Company (Berkeley)
LifeCare Solutions (San Diego)
Deborah Mahoney (Alternative Home Care)
Emmie Malazgirt (Nursing Resources)
LivHOME Inc (Pasadena)
Maxim HealthCare Services (West Covina)
5
$49,692
PAC, continued on page 6
PAC, continued from page 5
McCoy & Connolly Consulting (Ramona)
Mission Hospice Services of San Diego
MJP Consulting (El Cerrito)
Todd Montigney (Blacktree Healthcare Consulting)
National Private Duty Association (So. CA Chapter)
Sharon Niederhaus (Salus Homecare)
Pegasus Home Health Care, Inc. (Glendale)
Stephanie Phillips (CareSouth Homecare)
Palomar Pomerado Health (Escondido)
PPS Plus Software (Biloxi)
Professional Home Care Associates (Fremont)
Reliant In-Home Care (Oceanside)
Renaissance Home Health (San Diego)
ResCare HomeCare (Costa Mesa)
Right At Home (Glendale)
Right at Home (La Jolla)
Right at Home (Pasadena)
Right at Home of the Desert (Rancho Mirage)
Right at Home (San Diego)
Right at Home (West Orange County)
RX Staffing (Sacramento)
Sandata Technologies (Port Washington)
Senior Helpers, Fountain Valley (A. George Miller)
Senior Solutions Team, Inc. (Long Beach)
Silver Crown Home Care (Newbury Park)
Special Care Nursing Services (Toluca Lake)
Gary Stanley (Santa Monica)
Kathleen Sullivan (Marian Home Care Services)
Supercare (City of Industry)
Shield Healthcare (Valencia)
Shea Family at Home (El Cajon)
William Stephens (Upland)
The Corridor Group (San Francisco)
The Golden Years in-Home Care (Oakdale)
Unlimited Caregivers (Poway)
Visiting Angels (Glendora)
Visiting Angels (San Jose)
Pat West (Pioneer Home Health)
Ron Widick (Oso Home Care)
Your Home Services, Inc. (San Diego)
PAC Event Sponsors
Accredited Home Health Services (Woodland Hills)
Accurate Business Results (Long Beach)
At Home Nursing (Santa Rosa)
Carenet LA (Los Angeles)
Comfort Keepers (Orange County)
Comfort Keepers (San Diego)
Joe Hafkenschiel (CAHSAH)
Heartland Home Health & Hospice (Santa Clara)
Home Health Council of Los Angeles County
HomeCare Homebase (Dallas, TX)
La Jolla Nurses Homecare (La Jolla)
Medical Home Care Professionals (Redding)
National Private Duty Association (So. Ca. Chapter)
Orange County Home Care Council
Premier Healthcare Services (Pasadena)
Ramona VNA & Hospice (Hemet)
Ron Widick (Oso Homecare)
San Diego Regional Home Care Council
Sanders, Collins & Rehaste (Orange)
Shea Family at Home (El Cajon)
6
Three Tips to
Fill Those Tough
Positions
A recent Talent Shortage Survey
from Manpower Group found
that 52% of US employers today
are having difficulty filling jobs.
Here are the top 3 ways to access
highly qualified talent to fill your
hard-to-fill positions.
Big picture perspective. Masterful results.
The Corridor Group, Inc. (TCG) has provided business
advice and solutions to over 2,000 clients in its more
than 20 years of operation. Our services bring clarity and
perspective to complex home care and hospice challenges.
s/PERATIONSAND&INANCIAL0ERFORMANCE)MPROVEMENT
s3TRATEGIC0OSITIONING
s-ERGERS!CQUISITIONS$UE$ILIGENCEAND6ALUATIONS
s2EGULATORY#OMPLIANCE
s4RANSITIONAL-ANAGEMENT
s%XECUTIVE3EARCH
s4#'#(%8E,EARNING
s%DUCATION2ESOURCES00-ANUALS4OOLKITSAND-ORE
1. Post open positions on niche job
boards like California Association for
Health Services at Home (CAHSAH) that
cater specifically to the qualified talent
you need. Click here.
2. Search for qualified talent in the resume
databases of niche job boards.
Contact us to learn how we can provide leadership,
vision and focus to achieve masterful results.
3. Take advantage of upgrades that
make your job stand out on the job board
or that get you added exposure off the
job board like making it a “featured job”
on other web pages.
California Association for Health Services at Home
(CAHSAH)
Your source for those hard-to-fill positions
www.corridorgroup.com | 866-263-3795
7
WNU H ea d lin es
Ask Mary
MAY 7
Answering your legislative
& compliance questions
CMS Ordering and Referring Physician Final Rule
Released
In May 2010, the Centers for Medicare & Medicaid Services
(CMS) published an interim final rule with comment period,
requiring submission of a National Provider Identifier (NPI)
by physicians and eligible professionals who order and
refer covered items and services for Medicare and Medicaid
beneficiaries. This rule required enrollment of physicians
ordering home health and other services to be enrolled
in the Provider Enrollment, Chain, and Ownership System
(PECOS). The ordering and referring physician provisions
became effective July 1, 2010 in accordance with statutory
requirements. Click here for the full article.
Q
uestion: Can you tell me under what circumstances
may we bill Hospice Medical Director Services?
A
nswer: From the Hospice Billing Manual.
Effective January 1, 2005, Medicare allows
payment to a hospice for specified hospice
pre-election evaluation and counseling services when
furnished by a physician who is either the medical director
of or employee of the hospice.
Medicare covers a one- time only payment on behalf of
a beneficiary who is terminally ill, (defined as having a
prognosis of 6 months or less if the disease follows its
normal course), has no previous hospice elections, and has
not previously received hospice pre-election evaluation
and counseling services.
MAY 14
New Occurrence Code for Reporting Date of Death
The Centers for Medicare and Medicaid Services recently
issued a transmittal creating a new occurrence code
to report date of death. The National Uniform Billing
Committee (NUBC) approved a new occurrence code to
report date of death with an effective/implementation
date of October 1, 2012. Medicare systems shall accept and
process new occurrence code 55 used to report date of
death. Click here for the transmittal (#1079).
HCPCS code G0337 “Hospice Pre-Election Evaluation
and Counseling Services” is used to designate that these
services have been provided by the medical director or a
physician employed by the hospice. Hospice agencies bill
their Medicare contractor with home health and hospice
jurisdiction directly using HCPCS G0337 with Revenue Code
0657. No other revenue codes may appear on the claim.
MAY 21
Major Changes Proposed to the Dual Eligibles
Coordinated Care Initiative
The Department of Health Care Services (DHCS) has
heard stakeholder concerns about the scope and timing
of the Dual Eligibles Coordinated Care Initiative. The
Governor’s May Budget Revision includes major changes to
this program proposal including the following:
Implementation date: The May Revision proposes to move
the implementation date from January 1, 2013 to March 1,
2013 to prepare for enrollment. Enrollment will be phased
in throughout the remainder of 2013. Click here for the full
article.
MAY 28
Medi-Cal Provider Webinars
Beginning June 5, 2012, and continuing throughout
the month of June, Affiliated Computer Services (ACS),
the Department of Health Care Services (DHCS) Fiscal
Intermediary for Medi-Cal, will conduct Medi-Cal provider
training webinars. The webinars will be held Tuesdays
through Thursdays at 10 a.m. and 2 p.m., will be hosted in
real-time by one of the provider regional representatives,
and will offer basic, advanced and specialty classes similar
to those offered in the past. For details and access to the
seminars, click here.
8
CAHSAH State Bill Tracking
Bill No.
Second Year Bills
Description
Position
Abuse Reporting
SB 558 (Simitian [D] ) Elder and dependent adults: abuse or neglect: damages. Existing law provides for the award of
Oppose
attorney's fees and costs to, and the recovery of damages by a plaintiff when it is proven by clear and convincing
Two Year Bill
Held in
evidence that a defendant is liable for physical abuse or neglect of an elder or dependent adult and the defendant has
Assembly
also been guilty of recklessness, oppression, fraud, or malice in the commission of the abuse. This bill would revise
Appropriations
these provisions to change the standard of proof to a preponderance of the evidence.
Committee on
Suspense File
Health Care Coverage
AB 1453 (Monning) Essential health benefits. Would require an individual or small group health care service plan contract or
Support
health insurance policy issued, amended, or renewed on or after January 1, 2014, to cover essential health benefits
Pending hearing
which would be defined to include the benefits and services covered by particular plans. The bill would specify that
in the Assembly
this provision applies regardless of whether the contract or policy is offered inside or outside the Exchange but would
Health
provide that it does not apply to grandfathered plans or plans that offer excepted benefits, as specified. The bill would
Committee
prohibit a health care service plan or health insurer, when offering, issuing, selling, or marketing a plan contract or
policy, from indicating or implying that the contract or policy covers essential health benefits unless the contract or
policy covers essential health benefits as provided in the bill.
Labor
AB 889 (Ammiano [D] ) Domestic work employees. Would regulate the wages, hours, and working conditions of domestic
Oppose
work employees and provide a private right of action for a domestic work employee when those regulations are
Two Year Bill
violated by his or her employer and provide an overtime compensation rate for domestic work employees. Would
Held in Senate
state that the provisions of Wage Order Number 15 of the Industrial Welfare Commission, with specified exceptions,
Appropriations
apply to a domestic work employee, but would provide that these new domestic work provisions shall prevail over
Committee on
protections in that order or any other law that affords less protection to a domestic work employee.
Suspense File
Licensure
SB 411 (Price [D] ) Home Care Services Act of 2011. Would enact the Home Care Services Act of 2011, which would
Oppose Unless
provide, on and after July 1, 2012, for the licensure and regulation of home care organizations by the State
Amended
Department of Social Services, and the certification of home care aides. Requires a home care organization to
Two Year Bill
Held on
provide a client with specified information before arranging for the provision of home care services, as defined, to that
Assembly
client, including, but not limited to, the types and hours of available home care services, and the extent to which
Inactive File
payment may be expected from specified sources. Requires a home care organization to distribute to the client its
advance directive policy and provide a written notice to the client of certain rights. Prohibits a home care organization
from hiring an individual as a home care aide unless that individual meets certain requirements, including, but not
limited to, demonstrating specified language skills and completing a minimum of 5 hours of training as specified.
SB 135 (Hernandez [D] ) Hospice Facility Licensure. Would create a new health facility licensing category for, and would
Support
require the department to develop regulations governing licensure of, hospice facilities, as defined. It would impose
Two Year Bill
various requirements on these facilities. This bill contains other related provisions and other existing laws.
Pending Hearing
in Assembly
Health
Committee
AB 1698 (Portantino [D] ) Continuing Care Home Services. Would exempt a care at-home program, as defined, from the
Position Pending
licensing provisions applicable to residential care facilities for the elderly, if certain conditions are met. The bill would
Pulled from
define a continuing care at-home program as a care at-home program operated by a continuing care provider that
Aging and Long
meets prescribed requirements provided for in the bill. Would authorize providers of continuing care at-home
Term Care
programs to furnish services to an elderly person in his or her own private residence, including remote monitoring,
Committee and
assistance with bathing, dressing, or grooming, assistance with medication, meals, housekeeping, laundry, home
failed deadline to
maintenance, companionship, social and recreational activities and allow referrals to other providers.
be heard
Medi-Cal
AB 2266 (Mitchell [D]) Medi-Cal: Health Homes for Enrollees with Chronic Conditions. Would require the department,
Support
upon approval of a state plan amendment, to establish a program in at least 5 counties to provide health home
Pending
services to frequent users of health services, as defined.
Committee
Assignment by
the Rules
Committee
Wages
AB 197 (Monning [D] ) Recovery of wages: liquidated damages. Would increase the amount of liquidated damages that
Oppose
may be awarded to an employee to twice the amount of the wages unlawfully unpaid, plus interest.
Held on
Assembly
Inactive File
Workers’ Compensation
AB 375 (Skinner [D] ) Workers' compensation: hospital employees: presumption. Would provide, with respect to
Oppose
hospital employees who provide direct patient care in an acute care hospital, as defined, that the term "injury"
Failed passage
includes a bloodborne infectious disease, as defined, or methicillin-resistant Staphylococcus aureus (MRSA) that
on the Senate
develops or manifests itself during the period of the person's employment with the hospital.
Floor
AB 808 (Skinner [D] ) Workers' compensation: hospital employers: presumption. This bill is a reintroduction of AB 375 Position pending
which failed passage. The bill would provide, with respect to hospital employees who provide direct patient care in an
review by
acute care hospital that the term "injury" includes methicillin-resistant Staphylococcus aureus (MRSA) that develops CAHSAH’s PAPA
or manifests itself during the period of the person's employment with the hospital. This bill would create a presumption
Committee
that MRSA arises out of and in the course of the person's employment if MRSA develops or manifests as specified.
This bill would prohibit attributing MRSA that develops or manifests in those cases to any disease or skin infection
existing prior to that development or manifestation.
9
1
CAHSAH Federal Bill Tracking
Bill Number
Priority A Legislation
Description
Position
Location
Watch
Pending hearing in Senate
Finance Committee
S.659 (Collins)
The Home Health Care Access Protection Act of 2011 would reform
process for evaluating home health case mix changes
HR 2267
(Schwartz)
S.227 (Collins)
Home Health Care Planning Improvement Act would allow NPs/PAs to sign
home health plans of care
Support
Pending hearing House,
Energy and Commerce
Committee, Subcommittee
on Health
S.501 (Thune)
Fostering Independence Through Technology Act would establish pilot
projects under the Medicare program to provide incentives for home health
agencies to utilize home monitoring and communications technologies
Support
Finance Committee
S.722 (Wyden)
HR 3506 (Reed)
Support
Finance Committee
H.R. 3831
(Lee)
Hospice Evaluation and Legitimate Payment Act modifies the hospice faceto-face requirements, establishes a hospice payment demonstration
program and requires hospice programs to be surveyed every 36 months
Medicare Hospice Care Access Act of 2012: allows physician assistants to
serve Medicare hospice patients as attending physicians.
H.R.3859
(McMorris)
Rural Hospital and Provider Equity Act of 2012: Home health rural add on;
allows NPs/PAs to sign home health plans of care
S. 891
(Grassley)
Medicare Hospice Care Access Act of 2011: allows physician assistants to
serve Medicare hospice patients as attending physicians
Support
Finance Committee
H.R.4 (Lungren)
Small Business Paperwork Mandate Elimination Act repealed the 1099
filing provision in the Patient Protection and Affordable Care Act
Support
Passed into law
H.R.452 (Roe)
S.668 (Cornyn)
Medicare Decisions Accountability Act of 2011 and Health Care
Bureaucrats Elimination Act would eliminate the Independent Payment
Advisory Board
Watch
Energy and Commerce,
Subcommittee on Health
Fairness in Medicare Billing Act would repeal Medicare Competitive Bidding
Watch
Energy and Commerce,
Subcommittee on Health
Repeals the CLASS Act and eliminates the voluntary federal long term care
insurance program under the Patient Protection and Affordable Care Act
Watch
Pending hearing in the
House
Watch
Energy and Commerce
on Health
Pending hearing in the
Subcommittee on Workforce
Protections
H.R.1041
Support
Support
(G. Thompson)
H.R.1173
(Boustany) S.720
HR 1546
(Gerlach)
S 829 (Cardin)
Repeals Outpatient Rehabilitation therapy Caps
HR 2341
(Sanchez)
S 1273 (Casey)
Removes Companionship Services Exemption
HR 2468
(Boustany)
HR 3066
(Lee)
S.20 (Hatch)
S.454 (Grassley)
S 1680
(Kent)
Oppose
Pending hearing in House
Committee on Ways and
Means, and, in addition, the
Committee on Energy and
Commerce
Referred to the Committee
on Energy and Commerce,
and, in addition, the
Committee on Ways and
Means
Medicare Home Health Flexibility Act of 2011: allows occupational
therapists to conduct initial home health assessments
Support
Energy and Commerce
on Health
Companionship Exemption Protection Act: preserves the current
companionship services exemption.
Support
Pending hearing in House
Education and the
Workforce
American Job Protection Act would repeal the employer mandate provision
of the Patient Protection and Affordable Care Act
Support
Finance Committee
Watch
Finance Committee
Support
Finance Committee
Strengthening Program Integrity and Accountability in Health Care Act of
2011 would prevent fraud, waste, and abuse under Medicare, Medicaid,
and CHIP
Craig Thomas Rural Hospital and Provider Equity Act (home health rural
add on; allows NPs/PAs to sign home health plans of care; allows PAs to
serve Medicare hospice patients as attending physicians
10
MEMBERSHIP UPDATE
Brought to you by Philips Telehealth Solutions
Te l e h e a l t h :
O
Defining Program Goals
nce you’ve selected a vendor and
are ready to implement a telehealth
program, you must first define your
program model, as well as your goals and
objectives.
This update
was authored
by Jordan
Lindsey,
director of
policy for
California
Association for
Health Services
at Home.
Your business model and demographic will drive
your program model. The duration for which
patients are monitored will either be a short-term
(post-acute discharge) or long-term (chronic
disease management) model. The conditions for
which telehealth is often used include congestive
heart failure (CHF), diabetes, hypertension
and chronic obstructive pulmonary disease. If,
for example, your agency focuses on patients
diagnosed with CHF who have been discharged
from the hospital and referred for home health,
then the duration of monitoring would be a single
episode of care (1 cert. period). Once your model
is defined, the next step is to define goals and
objectives for your telehealth program. Developing
a telehealth program based on clear goals and
objectives allows for the highest level of success in
meeting the organization’s and patients’ needs.
Homecare agencies continuously focus on
improving the clinical and financial outcomes of
their organization. Telehealth can help. Common
goals of a telehealth program may include:
•
Improving clinical outcomes by decreasing
the number of readmissions
•
Decreasing the average cost per episode
by decreasing the number of unnecessary
nursing visits
•
Identifying quantifiable goals is critical. Document
where you are now and where you want to
be in the next three, six, and nine months. For
example, if your readmission rate is currently 41
percent, identify a realistic goal rate following
implementation of telehealth on all high-risk
patients for six months.
Questions to consider:
•
How will you measure progress toward your
goals?
•
Who will document the necessary data
points?
•
Who will generate and review the reports to
determine if your goals are met?
Consider these questions for each of your goals.
With these details defined, document them in your
organization’s standard policies and procedures.
It’s critical to the success of your telehealth program
to communicate the goals of your program to
your entire staff. Be sure to outline how each staff
member will be asked to contribute toward the
goals and how they will be measured against them.
Clearly communicate any new expectations, as
well as changes in responsibilities and processes.
Be sure to highlight the positive impact on the
patients, staff, and overall organization. Our
collective goal is to improve the lives of those we
serve; telehealth can help us do that!
If you have any questions,
please call Philips Telehealth Solutions
at (800) 422-0768
or visit www.philips.com/telehealth.
Increasing the number of referral sources by
marketing your program to area hospitals,
insurance providers, and physicians
M
E
M
S
B
E
P O T
R
L
T
I
G H T
hanks to Sharon Niederhaus of Salus Homecare for
‘pinch hitting’ for CAHSAH’s Concierge Program this
month – welcoming new members and helping
them get connected.
11
Expo Hall A Big Winner
T
he fact that the exhibit hall
was again SOLD OUT speaks
volumes about the confidence
in the future of the industry
and the importance placed
on the industry by those who
provide home care products and services.
Seventy-seven exhibitors (85 booths)
participated in this year’s expo, 18 of
which were first time exhibitors. What
a great show of support for the home
care industry! We look to our affiliates
as providers of solutions and educators
helping agencies to be more competitive
and successful. They are a vital
component of the association.
This year’s opening reception was
different than anything previously done.
In keeping with the football theme,
there was a Tailgate Party, complete with
goalposts, pickup truck and stadium
backdrop. There were plenty of hot dogs,
sliders and ice cream bars.
24Hr HomeCare
A Family Home Care
CarenetLA
Chase Home Health, Inc.
Comfort Keepers #374
Hello! Home Care
New Life Home Health Services
QualCare Hospice, Inc.
Right at Home
Sequoia Home Health
St. James Home Health, Inc.
Summit Home Health Inc.
Synergy HomeCare Inland Empire
CAHSAH offers a special thanks to our
Affiliate Advisory Committee for their
contribution of ideas, time and guidance
in preparation for the 2012 Expo:
John Shinn, PPS Plus Software
Michael Tidd, Healthcare Synergy
Tami Unsworth, Heffernan Insurance Brokers
Jennifer Jackson, ADT
Keri Lamont, CellTrak
Our exhibitors were very generous with
raffle prizes, donating 40 prizes, from Gift
Cards to a Kindle Fire, Coach Handbags,
and a Smartphone. CAHSAH’s grand
prize, a complimentary 2013 Conference
registration was awarded to Carmelia
Abesamis of Holy Family Hospice Care,
Covina, California. CONGRATULATIONS!
These new member providers were
invited to stop by CAHSAH’s booth for a
small welcome gift:
Cindy Hatton of Hospice of the East Bay,
Neil Rotter of Accredited Home Health
Services, and Tiffany Karlin of Accurate
Business Results provided invaluable
onsite assistance as well.
And, of course, we extend our
appreciation to the 2012 exhibitors, many
of which were also sponsors of various
conference events. YOU ARE THE EXPO!
THANKS TO ALL!!!!
5 Star Consultants, LLC
Accreditation Commission for Health
Care, Inc.
Accredited Medical Equipment & Supply
Accurate Business Results, LLC
ADLware Software by Benesan
ADT Home Health Security Services
Advanced Diabetes Supply
AgeTech California
Allscripts
Arkray USA, Inc.
Authentidate
Axxess Healthcare Consult.
Barney & Barney, LLC
Bosch Healthcare
Boyd & Nicholas, Inc.
Cardinal Health
Cardiocom, LLC
CareAnyware, Inc.
CareScout
CareWatch, Inc.
12
CellTrak Technologies, Inc.
Cerner Extended Care
CHOW Consulting Services, LLC
ClearCare
Community Health Accreditation
Program, Inc. (CHAP, Inc.)
Continuity Care Staffing Services, Inc.
ContinuLink, LLC
Coral Canyon Insurance Services, Inc.
Data Soft Logic Corporation
Delta Health Technologies
Deyta, LLC
Entech Medical, Inc.
eSolutions
Eventium
Focal Point Systems
Healthcare Provider Solutions, Inc.
HealthCare Synergy, Inc.
HEALTHCAREfirst, Inc.
HealthMEDX
HealthTrust Software
HealthWyse, LLC
Heffernan Insurance Brokers / CAHSAH
GPO VENDOR
Home Health Gold
Home Healthcare Solutions, Inc.
HPSI Purchasing Services
Independa, Inc.
JSA Search, Inc.
Kaiser Permanente
KanTime
Kinnser Software, Inc.
Livermore & Associates, Inc.
McKesson Provider Technologies
MD LAB & MD X-RAY
Medline Industries, Inc.
Murphy Law Group
NotifyMD
OCS HomeCare
Philips Home Monitoring / CAHSAH GPO
VENDOR
PPS Plus Software
Procura
Provista / CAHSAH GPO VENDOR
Sandata Technologies, Inc.
Sanders, Collins & Rehaste, LLP
Select Data
Shield HealthCare
Simione Healthcare Consultants
Southwest Technologies
Sprint
StatStaff, LLC
Strategic Healthcare Programs, LLC
Stratis Business Systems, Inc.
Suncoast Solutions
SuperCare, Inc.
The Compliance Team, Inc.
The Corridor Group, Inc.
The Joint Commission
Veterans Home Care
VITAS Innovative Hospice Care
13
Co m m u n i c a t i o n i s k e y t o a ny b u s i n e s s ,
and home care is no exception. Whether
you are using mobile devices or in house
communication systems, Provista has
contracts with the premiere telecom
providers, Verizon, Sprint (mobile and
landline), AT&T, which include voice and data
plans, mobile broadband, wireless equipment and Blackberry solutions.
•
•
•
Verizon
~ Corporate Discounts 23%; 35% off accessories
~ Employee Discounts 22%; 25% off accessories
Sprint
~ Corporate Discounts 27%; Employee Discounts 23%
~ 20% off accessories
~ Telehealth, point of care systems
AT&T
~ Corporate and Employee Discounts 24%
~ 45% on equipment for new services including PDA’s.
If you currently have a discounted plan with one of these providers, ask
us to provide a comparison for you. It’s an easy transition to Provista’s
plan.
View “PROVISTA 101”
For more information about the organization and its contract portfolio.
VIEW PROVISTA OFFICE PRODUCTS & SERVICES
For a list of leading manufacturers.
Please contact Matt Hoffman at 972-910-6404
or email [email protected]
(NOTE: your employees may also participate in these programs for their personal
phones and equipment. See Employee Savings Program)
CAHSAH Recognizes
Outgoing Board
Members!
On May 5th at CAHSAH’s Annual Conference &
Home Care Expo, four outgoing board members
were recognized for their dedicated service
on the Board of Directors during the Business
Luncheon.
Belinda Condit, Administrator with Providence
Home Care in Burbank is completing six years of
service on the CAHSAH Board representing the
Medicare Certified Section.
Sharon Fredrichs, Director of Home Health
with St. Joseph Health System – Home in
Orange is completing three years of service on
the CAHSAH Board representing the Medicare
Certified Section.
Romelia Garcia, Administrator with Heartland
Home Health Care & Hospice in Santa Clara is
completing one year of service as an At Large
member on the CAHSAH Board.
Alex Saldana, CFO/COO with Oxford
HealthCare in Long Beach is completing
four years of service on the CAHSAH Board
representing the Licensed Home Health
Section. Alex is currently serving as Treasurer
on the Board, Chair of the Finance Committee,
Vice Chair of the Medi-Cal Committee and is
a member of the Licensed Home Health and
Medicare Committees.
CAHSAH Welcomes
New Members!
CAHSAH
Bulletin
Please help us extend a warm welcome to those new members who have
recently joined CAHSAH between April 21, 2012 and May 19, 2012.
Published by CAHSAH and supported by
Heffernan Insurance Brokers.
Providers
Joseph H. Hafkenschiel, President
City of Angels Home Health, Torrance
California Association
for Health Services at Home
Domus Home Health Services, LLC, Redding
Serenity Hospice Care, Inc., Encino
3780 Rosin Court, Suite 190 Sacramento, CA 95834
Telephone: (916) 641-5795 Fax: (916) 641-5881
www.cahsah.org
Affiliates
For advertising, please contact:
Ashik Popat, Toluca Lake
Ranesh Maharaj, Bulletin Editor
E-mail: [email protected]
(916) 641-5795 ext. 120
LA Health Services Inc., Glendale
Bih-Shang Shen, Daly City
Law Office of Gould & Hahn, Berkeley
CAHSAH does not necessarily endorse any of the
products, services or meetings advertised in the Bulletin.
CAHSAH also does not endorse the opinions, products or
services of guest authors in the Bulletin.
Renata Smith, Rancho Santa Margarita
14
EDUCATION UPDATE
Home Care and Hospice Viva Las Vegas
Administrator Certificate Programs
C
Gold Sponsor: HospiScript Services Supported by: TCG and NAHC
an you say, “Viva Las Vegas”? Join us July 17-19 at Caesars Palace to get the education you need
while perusing around the expo to see the latest technology advances, products, and services.
Take the journey to gain more insight on strategic positioning, financial management, legal
compliance issues, and more! Use this opportunity to network with other professionals and gain that
competitive edge! The program sold out last year - space is limited,
so sign up today!
Upon completing the program, you’ll walk away with the following:
• Having a keen insight on the trends in health care
• Building onto your strong leadership skills
• Better understanding of strategic planning and positioning
• Solid understanding, interpretation and ability to modify essential
elements of financial management
• Gain understanding of necessary tools to manage financial performance
• Understanding the elements and guidelines to manage compliance risk
Save an extra $25 when registering two or more people from the same agency online.
For more information or to register, please click here
or contact CAHSAH at (916) 641-5795, Ext 117 or [email protected].
IT’S A WRAP!
Hospice Billing Workshop
L
ast month, CAHSAH offered a highly rated
hospice billing workshop led by renowned
speaker Melinda Gaboury with Healthcare
Provider Solutions. The comprehensive workshop
was split up into four sessions. The first session
covered hospice eligibility requirements and benefit
periods. The second session covered topics of billing
notice of elections and claims. It went into depth on
regulations for routine home care, continuous home
care, impatient respite care, and general inpatient
care. The third session began with billing regulations,
face-to-face requirements, and home health’s effect
on hospice billing. Hospice and nursing services
were deliberated and the 2012 payment rate charts
were highlighted. The fourth session concluded with
discussions on special billing situations, late charges,
and room and board. The interactive program ended
with Q&A’s where attendees got some much needed
answers.
If you missed this program and need more information on
hospice billing, sign up for Melinda Gaboury’s Hospice Billing
Webinar! Click here for more information about the webinar.
I
Blueprint for OASIS
Accuracy: Two Day
OASIS-C Program
n April, CAHSAH held the Blueprint for
OASIS Accuracy workshops and COS-C exam
administrations in Sacramento and Ontario. We
had lots of great questions, feedback and interaction
from the highly spirited groups at both sessions.
OASIS data collection continues to be a critical skill
that agencies must ensure their field staff possess
in order to minimize the financial, compliance and
quality reporting risks that come from inaccurate
data. CAHSAH is committed to continually updating
and improving the educational programs we deliver
to give you the most valuable, effective, and upto-date OASIS learning experience available.
Consider the opportunity to refine and validate your
knowledge of CMS OASIS data collection guidelines
by attending a future Blueprint for OASIS Accuracy
workshop, and then sit for the Certificate for OASIS
Specialist - Clinical (COS-C) exam.
Special thanks to Kinnser Software
for sponsoring these workshops!
15
Raising Standards with
the Executive Certificate
Programs
On-Demand Courses
at Your Finger Tips
E
nrolling into CAHSAH’s On-Demand classes online
is a popular way for working professionals to have
the chance to further their career at their own speed.
This is a convenient way of learning for those who can’t
get away. You can access over a dozen programs available
through CAHSAH’s On-Demand Training portal. This newage technology allows participants to receive the benefits
of an in person training without the travel costs. The video
streaming technology provides a visual of the presentation
alongside the PowerPoint handouts. This e-course format will
allow provider agency staff to participate from the comfort
of their office/home at their own pace. The e-course is
accessible 24 hours a day, 7 days a week, anywhere there is
internet connection.
Gold Sponsor: HospiScript Services
R
Supported by: TCG and NAHC
aising standards is one of the key reasons that
certification exists. It was developed to protect the
public by ensuring that they receive preeminent care.
The single greatest thing you can do is give yourself the
quality education you need in order to successfully lead
your organization into the future.
Home Care and Hospice Executive
Certificate Programs
September 11-13, 2012
Imperial Palace – Las Vegas, NV
Featured On-Demand Courses:
Save an extra $25 when registering two or more people from
the same agency online.
New Home Health Nurse Training Series
Medicare Home Health PPS Billing
Start Up Conferences: Home Health, Private Duty or Hospice
For more information or to register, please click here
or contact CAHSAH at (916) 641-5795, Ext 117
or [email protected].
To see a full listing of On-Demand courses, click here.
click here
16
CAHSAH
BOOKSTORE
Can You Afford
Not to Be Certified?
Tools for your Agency!
OASIS Competency Toolkit
This comprehensive program utilizes
thoughtfully developed and scenariobased questions that will help your
staff improve the accuracy of your
OASIS data, the consistency of their
responses and, most importantly, your
patients’ and financial outcomes. The
testing tool is divided into three parts:
Technical Knowledge, Clinical Domain
and Functional & Service Domain
Knowledge. Produced by The Corridor
Group, Inc.
V
oluntary certification can provide additional
professional recognition and personal rewards. It
attests that you have met industry gold standards
through assessment of your knowledge and
experience. Here are the key steps to getting certified:
•
The Benefits of Getting Certified
•
Determining If You Are Ready
•
Preparing for the Certification Exam
•
Applying for the Certification Exam
•
Maintaining Your Certification
Features:
•
•
•
Why Get Certified?
•
MEMBERS $508.94
Personal recognition and reward of knowledge
and experience
•
Demonstrates leadership and administrates
proficiency
•
Adds value to an agency and generally is more
highly compensated with greater advancement
opportunities
Answer Keys include rationale as well as references
30 Question Post-test and Answer Key
100 Question Pre-test and Answer Key
NON-MEMBERS $582.89
Medicare Conditions of
Participation & Interpretive
Guidelines
This side-by-side comparison of the
CoPs and the interpretive guidelines
has been updated with the new
survey guidelines that went into
effect May 1. Changes also include
the new Level 1 and Level 2 priority
standard tags and “probe” questions
will assist you in understanding what surveyors use
when eliciting information about all areas of provider
compliance with the Medicare conditions. An added
appendix of the survey protocols will be invaluable
when preparing for a survey and for addressing
questions that inevitably arise during the survey visit.
Where Can I Take The Exam?
There are two ways you can take the exam. The first
is a paper and pencil exam proctored onsite at one of
CAHSAH’s certificate programs. For more information
on dates and locations, visit the Certificate Programs
Calendar. The second is computer based testing (CBT)
which is offered through Pearson VUE, the global leader
in technology-enable testing and assessment services
to administer and deliver the examinations. Pearson VUE
has over 4,400 Pearson VUE® Authorized Test Centers
throughout the country, allowing you the ability to take the
exam at a local testing center during the testing windows.
MEMBERS $59.81
NON-MEMBERS $114.19
*prices include shipping, handling & tax
Call (916) 641-5795 ext. 113 or visit www.cahsah.org to
order these essential resources!
For more information on exam dates and times,
please visit: www.nbhhc.org.
Connect with CAHSAH Community!
By joining the CAHSAH ListServe, you can network with your home care industry peers on topics such as PPS,
OASIS, workers’ compensation, staffing shortages, and much more! Ask for feedback from others in the industry,
or provide your own feedback on issues of importance to others.
Join the CAHSAH ListServe! Click Here.
17
H R CORN E R
Brought to you by Strategic HR
A
Strategic Goal Setting
braham Lincoln wrote, “A goal properly
set is halfway reached.” His quote
implied that without setting a goal the
road toward achievement is longer
and perhaps more challenging. It is true that
setting goals is important to keeping employees
motivated, but it can also be invaluable for an
organization when achieving and sustaining
success. Success cannot be attained unless it can
be measured.
Goal setting is part of an organization’s strategic
plan and vision. Vision, as defined by Jim Collins in
his Good to Great Book, is a big, hairy, audacious
goal – known in most business circles as a BHAG.
While vision is a philosophical ideal that creates
the motivation for employees to collectively strive
for at a level that is something far greater than
themselves - the “sum of the parts is greater than
the whole” theory, strategy comprises the general
ideas of how to reach the vision. Goal setting
specifically aligns with these general ideas to
essentially put philosophy into action. The purpose
of vision is to set a strategic BHAG, ensuring the
organization can migrate from what it does right
now (mission) to what it wants to do someday.
There are three levels of goal setting:
organizational goals – known also as strategic
goals, team goals – which can be the same
as departmental goals, and individual goals.
Individual goals should roll up and align into
departmental goals, and those should roll up
and align with the organization’s goals. It is most
important when achieving any of these levels to
keep a clear line of sight to the vision.
Setting goals comprises five steps. Many use
the SMART method or some variation of it. The
key to goal setting is breaking up the goal into
manageable parts (called mini-goals) and refer
to the process often to stay on track. Under the
SMART goal process, the first step is SPECIFIC.
Make sure the goal has specific details so that
misunderstandings can be kept to a minimum.
Goals should also be MEASURABLE. For example,
this can be done by using a percentage, a finite
number, or a ratio. The goal must be ATTAINABLE
and within the control and reach of the person
who is attempting to reach the goal. If it is not, the
person may not continue to be motivated towards
goal achievement. There are two terms for the
next step – some use RELEVANT and others use
RESPONSIBLE. For relevant, the goal must be tied
to the vision with specific outcomes that help the
organization achieve the vision. For responsible,
the goal must be assigned to a responsible party
and followed up to ensure goal completion.
Either (R) works, and sometimes, some people use
both. The last step stands for Time Bound or Time
Measured. The point of “T” is to ensure results. If
a goal is set but no deadline assigned, the goal is
usually never accomplished. Once all five steps
have been followed, it is wise to complete a matrix
to ensure progress is being made collectively
toward goal achievement.
After the goals are established, it is critical
that periodic meetings are held to clarify any
misconceptions, to provide additional resources
and support, to check on progress, and to ensure
that everyone is still aligned with the vision. Even
when high performing employees are working
together to accomplish strategic objectives,
periodic validation may be needed.
Strategic HR has templates that clients may use
to assist them with strategic goal setting. We also
have seasoned consultants who can assist your
company in assembling its team or departmental
goals that align with your company’s vision.
Happy goal setting!
Disclaimer: This document is designed to provide general information and guidance concerning employment-related
issues. It is presented with the understanding that Strategic HR (SHR) is not engaged in rendering any legal opinions.
If a legal opinion is needed, please contact the services of your own legal advisor, or ask SHR for a referral.
18

CAHSAH Bulletin

Transcription

Similar documents

Request for Hospice Order

April 2016 - Garden View Assisted Living

THE GATHERING HOSPICE

Share our Mission Flier

MRC Annual Report 2015-16 (PDF , 2168kb)

GALA PPT - The Southern California Cancer Pain Initiative

Beach St‰oll - Treasure Coast Hospice

Helping our patients get back to what they enjoy

Looking forward to each day

Summer – September 2013