Family Health Team Coming To HRRH!

Humber
September 2010
Volume 4 Number 8
Monthly
A publication for HRRH Staff, Physicians and Volunteers
Family Health Team
Coming To HRRH!
HRRH Family Health Team (FHT)
Committee: from left to right: Janice
Wood, Dr. Art Kushner, Barbara Willitts
and Scott Jarrett.To read more about
our FHT see Rueben’s Message on
Page 8.
Humber River Regional Hospital
What’s Inside...
DELLving into
Redevelopment
In August, members of our
Redevelopment Team travelled
to the DELL company
headquarters in Austin, Texas.
Page 2
Accreditation 2010
The dates for our 2010
Accreditation survey have
changed. See Page 3 for the
revised dates and to learn about
our Accreditation Patient Safety
initiatives.
Saving with
Steamplicity
Since the launch of Steamplicity in
2009, the food service is pleasing
patients and reducing our carbon
footprint. See more on Page 5.
Foundation News
Women’s Health and Wellness Day
is fast approaching. See Page 6 for
the details, including the event’s
new time.
Humber River Leading Anti-Stigma Awareness
In August, Dr. George Awad (second from left) participated in a national film production with the Mental Health Commission of
Canada. More on page 2.
Humber River Regional Hospital
Humber River Leading Campaign
to Combat Stigma Across Canada
Dr. George Awad, HRRH Chief of Psychiatry, discusses Humber
River’s anti-stigma initiatives with Romie Christie from the
Mental Health Commission of Canada.
Congratulations to our Mental Health and Addictions Team
for launching a one-of-a-kind campaign that increases
awareness about the stigma surrounding mental illness. This
launch is especially significant as it was followed by the
Mental Health Commission of Canada’s (MHCC)
announcement about their commitment to a 10 year
anti-stigma initiative.
2009 Mental Health Clinical Day with its theme: “Stigma of
Mental Illness – Combating the Enemy Among Us.” The
event was a huge success and featured well-known speakers
on anti-stigma from across Canada, including Dr. Heather
Stuart, an international expert on anti-stigma and a professor
in the Department of Community Health and Epidemiology
at Queen’s University.
Background:
During the summer of 2007, while in Berlin as a member of
the International Advisory Board for the German Centres of
Excellence in Schizophrenia Research, Dr. George Awad,
HRRH Chief of Psychiatry, realized the need for an
anti-stigma campaign in Canada.
Last month, after seeing Dr. Awad’s work in this area, the
MHCC approached him to participate in a national film
production on how stigma presents itself in society, in
particular in the health care system. The film will be released
in October and used as a component of an MHCC education
program that targets health care professionals across the
country.
By the summer of 2009, our Mental Health and Addictions
Team had implemented an energetic anti-stigma campaign at
our hospital and had begun educating our staff, physicians and
volunteers about the stigma surrounding mental illness. It
was this campaign that formed the basis for Humber River’s
Dr. Awad and his team are proud to be leading a campaign
that is helping to change the face of mental health and
addictions programs across Canada. Stay tuned this Fall for
more information on Humber River’s anti-stigma campaign
and how you can get involved.
Stigma is a barrier for care. Stigma, prejudice and discrimination
are closely related. Prejucide stems from ignorance or
unwillingness to find the truth. The belief that patients with mental
illness are violent and dangerous has been proven to be a
misconception. Abuses of human and cival rights and denial of
legal entitlement can often be traced to stigmatizing
attitudes. Ignorance, prejudice and negative public attitudes towards people with mental illness lead to a cycle of alienation and
disadvantage. Discrimination leads to social distancing and
exclusion. The stigma of severe mental illness exacerbates the
patient burden of the illness and chronic social impairment. Fear
of stigma often delays seeking help to avoid labelling
and discrimination. Negative public attitudes towards
people with mental illness complicates the establishment of
community mental health services. Medical and psychiatric
professionals are not immune to stigmatizing behaviour.
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are closely related. Prejucide stems from ignorance or
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LEARN THE FACTS
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END MENTAL HEALTH STIGMA
STIGMA
Look for HRRH anti-stigma awareness
materials like this one throughout our
organization.
Redevelopment News
HRRH Visits DELL
Our New Home
Soon our vision will become
reality as we design and build
Ontario’s first digital hospital. It
will be the most
environmentally-friendly
building of its size in Canada and
will be equipped with the latest
technology possible. Stay tuned
for regular updates on our
redevelopment, here in Humber
Monthly and on our website.
Remember: for the latest news,
highlights, facts and stories
about the redevelopment
project, read Barb’s Blog at:
www.hrrh.on.ca/newmodel/
barbblog.asp
As always if you want to get in
touch, call or write to:
[email protected]
(416) 249-8111 ext. 2755
An important part of Humber River’s
redevelopment project is looking at leading
healthcare facilities around the world for
best practices we can learn from and
improve upon. As part of that process
you’ve read in previous newsletters and on
Barb’s Blog:
(www.hrrh.on.ca/newmodel/barbblog.asp)
about members of our redevelopment
teams visiting global healthcare leaders like
the University of Oslo Hospital in Norway
and the Hill-Rom headquarters in Batesville,
Indiana. From lean and green to the latest
in digital technology, we have gained
knowledge from some of the most
reputable healthcare teams around the
globe.
In August, Rueben Devlin, our President &
CEO; Barb Collins, HRRH Chief Operating
Officer; and Peter Wegener, our Chief
Information Officer, travelled to the DELL
main headquarters in Austin, Texas. DELL is recognized as one of the leaders in technology, its
future applications and its role in healthcare service delivery. The purpose of this trip was to
meet with DELL senior executives, exploring their vision for the future for healthcare and
healthcare technology.
During the two-day trip, our HRRH contingent toured the DELL Global Command
Centre and gained insight into electronic medical records management and intelligent
data management. One of the many highlights of the trip was a visit to the DELL
Children’s Medical Center of Central Texas. This tour helped our team gain an even
greater appreciation of the possibilities digital technology could play in our new
hospital as we prepare to build Ontario’s first digital hospital.
Dr. Berger
Anthony DiCaita
Medical Director of Physician Education
A warm welcome to
Anthony DiCaita, Humber
River’s new Vice President
of Finance and Chief
Financial Officer.
At the beginning of September, Dr. Sam Berger was appointed as the Interim
Medical Director of Physician Education at Humber River. Dr. Berger, an
Oncologist and Haematologist, is a long-serving and dedicated HRRH
physician who has been actively committed to physician education for many
years. He is also the inaugural chair of the Physician Education Committee and
the Chair of the Physician Information Technology Committee.
Humber River is grateful for Dr. Berger’s strong leadership and level of
commitment to our hospital. His support was a key component when the
hospital signed the Affiliation Agreement with the University of Toronto.
Dr. Berger has been at Humber River since joining our hospital in 1973. He
has held many leadership
roles in the organization,
including Chief of Medicine
and Head of Oncology &
Medical Director of
Chemotherapy.
Congratulations and best of
luck in your new role, Dr.
Berger!
Before joining Humber
River, Anthony was Vice
President and Chief Financial
Officer with the
Chatham-Kent Healthcare
Alliance, where he initiated the hospital’s Emergency Department Process
Improvement Project and led redevelopment efforts for the hospital’s facilities
in Chatham and Wallaceburg. He has worked in healthcare for over 20 years
and brings a high level of expertise and diverse experience to HRRH.
Previously Anthony also held positions at York Central Hospital (Vice
President), Toronto Grace Hospital (Vice-President), and Women’s College
Hospital (Chief Financial Officer). In 2008, he worked in Cairo, Egypt where
he was the Project Director, recruited to develop start-up operations for the
largest children’s cancer hospital in Africa.
Anthony was born and raised in the Humber River community and holds a
Master of Business Administration and Master of Public Administration. He is
a Certified Management Accountant and a Certified Health Executive.
Anthony, best of luck in your new role!
Accreditation 2010
Dates for Accreditation 2010 changed!
Accreditation Canada has changed the dates for our 2010 survey. The Accreditation
Surveyors will now be at Humber River from Monday, November 29 through
Thursday, December 2.
Look for posters like these around the
organization or on iHumber to help be
prepared for Accreditation later this year.
http://cweb02/intranet/accreditation
Humber River Regional Hospital
In the Spotlight - Jennifer Duteau
Dr. Barkin
In May, Dr. Jack Barkin was honoured
with the award for Best Symposia at
Toronto’s Primary Care Today Education
Conference and Medical Exposition. During
the conference, Dr. Barkin delivered a
talk on prostate disease and the use of
combination medical therapy. His
presentation included a progressive
patient case that helped to identify actions
required for primary care physicians
regarding the treatment of Benign
Prostate Hyperplasia (BPH). Dr. Barkin’s
session explored the diagnosis, management and problem solving of
participating physicians by reviewing this progressive case study.
Dr. Barkin was chosen to receive this award from a group of over 150
presentations that took place during the annual two-day conference at the
International Centre. The conference targets family physicians and is organized
by the Department of Family and Community Medicine at the University of
Toronto.
Congratulations Dr. Barkin!
Congratulations to
Jennifer Duteau,
HRRH Clinical
Practice Leader in
Nephrology, for
publishing an
article in the
Canadian
Association of
Nephrology
Nurses and
Technologists
(CANNT) Journal
last Spring. The article, entitled “Understanding the Lived Experience of Loss
and Grieving in Persons with End Stage Renal Disease: A Human Becoming
Approach” is Jennifer’s first publication and appears in the Journal’s April-June
2010 issue.
Jennifer is currently completing her Master of Science in Nursing degree from
York University and was inspired by her professor and nurses in her field to
submit the paper for publication.
“My passion for nursing practice is based in Rosemarie Parse’s Human Becoming
Theory. The human science philosophy of nursing draws upon multiple nursing
theoretical perspectives that are consistent with the human sciences. Human
science focuses on the human experience and the meanings, patterns and
themes that emerge in human living. Rosemarie Parse is one of a few human
science nursing theorists who have changed nursing practice from a process
driven theoretical base to one of humanity.” Jennifer Duteau
Occupational Health and Safety Check-in
The PREVENTION of VIOLENCE AND HARASSMENT IN THE WORKPLACE POLICY
(ADM.268.1) pertains to all hospital staff, physicians, volunteers, students, contractors/suppliers in
the workplace. The policy was created in conjunction with brand new legislation by the Ontario
Government; Bill 168 amends the Occupational Health and Safety Act.
Within the policy there are four types of workplace violence:
• Type 1: (Criminal intent) Perpetrator has no relationship to the workplace
• Type 2: (Patient or Customer) A patient, visitor or family member of a patient at the workplace
becomes violent toward a worker or another patient
• Type 3: (Worker to Worker) Perpetrator is an employee or past employee of the workplace
• Type 4: (Personal Relationship) Perpetrator has a relationship with an employee e.g. domestic
violence
Assessment
Humber River’s Occupational Health and Safety and Security Services Departments have been
involved in tracking patient actions, outside threats and staff incidents within the hospital for many
years. The Violence Free Workplace Committee has organized task groups to assess and examine all
potential violent scenarios in the hospital.
New Training
Be Safe
Humber River recognizes that all employees
are busy in their day-to-day functions and with this
in mind the hospital has taken previous training
modules – such as Respect and Dignity in the Workplace
and the Domestic Violence training – and developed an
overall training program on Prevention of Violence and
Harassment in the Workplace. Please visit LIME and complete
the required course before December 31, 2010.
Currently Crisis Prevention and Intervention (CPI) training has
been established for our high risk units.
If you have any questions about violence or harassment or related
training in this area at Humber River please feel free to contact
Human Resources or Occupational Health and Safety for more
information.
Smart Commute
Humber River Regional Hospital together with
Smart Commute recently launched their online
commuter ride-matching program: Carpool Zone.
As noted by the Canadian Automobile Association,
owning and operating a car costs approximately
$9,000 per year. Carpooling cuts these operating
costs by 50% to 75% by sharing fuel and parking
expenses but it also helps to improve air quality by
reducing the number of vehicles on our busy roads!
Carpooling may also reduce your total commuting
time if you’re able to use the designated carpool
lane as well!
Carpool Zone uses precise technology to look for
commuters as close to your home and work
address as possible. Search options let you decide
how flexible you are in distance, driving times, and
other preferences. You can also add various
preferences to assist your search for the right
carpool.
These include:
• Will you share driving?
• Smoking or non-smoking?
• Top 40 or classical music?
• Will your carpool be co-ed?
Registering is easy and only takes a few moments.
HHRH Carpool Zone is provided for free
year-round to employees to use at their
convenience – why not give it a try?
Go to www.CarpoolZone.ca and select Humber
River Regional Hospital as your employer to sign
up!
Congratulations to Wai Fong Lee, HRRH Pharmacist (right), for
winning the Raleigh Mountain bike in June’s Clean Air Commute
contest. The contest was part of our Traffic Demand Management
initiative, led by Mike Orrico (left), Director of Security, Emergency
Preparedness and Traffic Demand Management, that began in May.
Green news
Saving
with Steamplicity
Steamplicity: Pleasing Patients
and Helping Humber River
‘Go Green’
Thanks to the fresh and tasty restaurant-style Steamplicity menu –
launched in 2009 – our patients are enjoying more diverse food
choices, and helping us to save over 41 tonnes of food waste each
year. Steamplicity meals are steam-cooked and made to order;
therefore, food is fresh and nutritious. We are also saving electricity,
natural gas and reducing our water consumption. We are using less
environmentally taxing equipment and there is a reduction in on-site
cooking and less food waste because meals are being prepared upon
the receipt of orders. Using Steamplicity is helping our patients and
helping Humber River to reduce our carbon footprint.
Members of our Food Services Department (from left to right): Cynthia Friesen,
Viebe Muratovski, Sara Baker and Lina Casciaro.
HRRH Steamplicity Environmental Fast Facts
Electricity (kWh)
Natural Gas (m3)
• The average Canadian consumes an estimated 16,279.411 kilowatts each year
• Humber River’s estimated annual electricity savings resulting from the
implementation of Steamplicity approximately represents the annual
consumption of almost 13 Canadians
• The average Canadian household consumed 2,675m3 of natural gas in 2008
• Humber River’s estimated annual natural gas savings resulting from the
implementation of Steamplicity is approximately 23 per cent of the
annual consumption of the average Canadian household in 2008
Water (m3)
Food Waste (tonnes)
• An Olympic-sized swimming pool can hold 2500m3 of water
• Humber River’s estimated annual water savings resulting from the
implementation of Steamplicity is approximately 60 per cent of an Olympic-sized
pool
• The male African elephant can weigh up to 15,000 pounds (6,800 kg)
• Humber River’s estimated annual food waste savings resulting from the
implementation of Steamplicity is approximately the weight of six male
African elephants
Humber River Regional Hospital
AWESOME!
On August 23, golfers from our community and
beyond put their best swing forward for the
AWESOME Invitational Golf Tournament in
support of our Foundation. Over 120 golfers enjoyed
a glorious day at the Thornhill Golf and Country Club
to raise money for our new hospital.
Under the leadership of event chair Frank Ciccolini Jr.
and the entire AWESOME committee, this year's
tournament offered golfers a one-of-a-kind golfing
experience, including a personal caddy per foursome;
an exquisite dinner with expertly paired wines; many
fun activities and delicious refreshments on the course
to complement a great day of golf.
The foursome from
Holcim Canada, the
Really, Really,
AWESOME Sponsor,
enjoys a beautiful day at
the Thornhill Golf and
Country Club.
During the post-golf dinner, Dr. Bill Francis (aka “Dr.
Awesome”), honourary patron of the Tournament,
and Frank Ciccolini Jr., awarded the famous pink
jacket to long-time Humber River supporter and
former Foundation board member, Rossana DiZio
Magnotta.
Special thanks to all the golfers and sponsors who
made this year’s AWESOME tournament such a
success, including the Really, Really AWESOME
Sponsors - TD Commercial Banking and Holcim
Canada.
AWESOME golfers are already anticipating next year’s
event at the Bayview Golf and Country Club. Stay
tuned for all the details!
Rossana DiZio Magnotta (centre) poses with some past recipients
of the famous AWESOME pink jacket. From left to right: Eddy
Battiston, Chair, Humber River Regional Hospital Foundation;
Frank Ciccolini Jr., Bob Gough, Rossana DiZio Magnotta, Dr. Bill
Francis, Frank Fazzari and Tony Hooper.
The Hullmark team, a Really AWESOME
Sponsor, enjoys a great day on the golf course.
Frank Ciccolini Jr., Chair of the AWESOME
Golf Tournament, takes a swing.
Compliments to
Staff & Physicians
Rueben Devlin, M.D.
President & CEO
Humber River Regional Hospital
At Humber River we are committed to patient and family-centred
care, and that begins with primary care. Many of our patients do not
have a family physician and rely on walk-in clinics and emergency
rooms for treatment. These patients suffer from complex care issues
requiring a comprehensive care approach. That's why the Ministry
of Health and Long-term Care's approval for us to develop a Family
Health Team (FHT) is great news for our hospital and another way
we can address health issues in our community.
Welcome Aboard!
AUGUST
Rueben’s
Message...
Our new FHT will help to provide those patients with coordinated
family health services and complement care that is already taking
place in our community, helping to reduce emergency patient load
and wait times, and improving public health in general.
In addition to physicians, nurses and allied health resources, our FHT
will provide many key patient care services, including support groups
for various illnesses run by behavioural-trained therapists;
assessments, when necessary, by mental health and addictions service
workers who will meet the needs of episodic care; integrated cancer
screening and chronic disease prevention and management, with a
focus on diabetes.
Our hospital serves a diverse population and having a FHT will help
us to further meet the care needs of our various communities in the
same way we've successfully done so through other specialized clinics
at Humber River. Bringing care to our community and providing our
patients and their families with quality care and service is a priority
for us. Our Asthma and Allergy Clinic and Paediatric Outpatient and
Neo-natal Follow up Clinics are strong examples of how we're
assessing the needs of specific groups in our community and
delivering appropriate quality care efficiently.
Farhana Akthar, Omobola Anavhe, Anna Augurusa, Justin
Ballantyne, Phyllis Barbieri, Maria Isabel Carmona, Preetha
Cherian, Esther Chung, Zara Clarke, Lori D'Amore, Anthony Di
Caita, Veronica Fitzgerald, Natoya Forsythe, Courtney Fraser,
Fran Gilmor, Leigh Guertin, Binimol Joshy, Sybil Leslie, Anna Lim,
Brian Nelligan, Omisola Olubunmi, Erin Pellar, Donald Quinney,
Andrea Rennie-Taverner, Faiza Shamji, Sandra Vo, Jason Willert
Humber River extends warm wishes to our new employees who
participated in the August 9th and 10th Orientation Program.
We wish you lots of success and happiness in your new careers!
Green News
The planning process for our FHT is starting and our Team leaders in
this area have been working hard to organize this project. As we
prepare to have our Team in place in the next several months, I
know we can count on your support. In so many ways, you help to
make Humber River a safe, caring and friendly place to receive quality
care. Let's continue to work together to improve the health of our
patients, their families and our community.
Rueben
Editor’s Note
Humber River is all about great people doing great things. In August, it
was an honour for me to watch as Dr. George Awad was interviewed
by the Mental Health Commission of Canada for a national video
production about the stigma of mental illness. In our Nephrology
Department, I was amazed at Jennifer Duteau’s passion for nursing and
how her inspiration from Rosemarie Parse and the Human Becoming
Theory led to Jennifer publishing her first paper in the CANNT Journal
last Spring. From Mental Health and Addictions to Nephrology to so
many more relevant and remarkable stories you will read in this issue
of Humber Monthly; thank you Humber River for sharing your stories
with all of us.
Sarah Quadri Magnotta
Humber Monthly is dedicated to providing staff, physicians and volunteers
with news about Humber River Regional Hospital, its people, services and programs.
For more information, visit us online:
www.hrrh.on.ca
At the end of July, Brad Achtenberg (left) HRRH Director of Engineering and
Maintenance Services accepted a cheque on behalf of our hospital and the
HRRH Green Committee for over $41,000 from Catlin Matei (right), Energy
Consultant with Enbridge Gas Distribution Incorporated. The cheque was
awarded to HRRH for our Steam Insulation Jacket project. Currently, we
save almost $150,000 per year in gas savings with this project.
Upcoming events @ HRRH
September 27
to October 8
October
4&5
All sites
Keele Auditorium
Patient Safety
Culture Survey
Editorial Committee:
Sarah Quadri Magnotta
Leon Rakopoulos
Andrew Aggerholm
New Staff
Orientation
November 29
to December 2
Accreditation Survey
All sites
We welcome your input. Feel free to get in touch!
[email protected]
(416) 249-8111 ext. 4531
[email protected] (416) 249-8111 ext. 4624
[email protected] (416) 249-8111 ext. 8221
Humber River Regional Hospital
Church Street Site
200 Church Street
Weston, ON M9N 1N8