Iustina Alban

Iustina Alban
Abu Dhabi, Yas Island UAE
Personal Information
Telephone: +971501603396
Email: [email protected]
Birth date: 16th of May 1989
Nationality: Romanian
Personality and Professional Profile
Studies show that the best performing employees are those that find meaning in what they
Driving license: B category
Website: www.iustinaalban.com
do. I strive to be the best at what I do, being a high performing employee, with the ambition
to make an impact and become a leader in an industry that I am truly passionate about. The
passion for this industry, my drive, dedication and ambition will enable me to strive and become
a valuable asset for the company. My 17 years of education and approximately 8 years of work in
different sectors grown into strong pillars for my future self. Studying and working in Romania,
Denmark, USA, and now UAE touristic sector increased my cultural understanding, which is a
competitive advantage beneficial for the company and for our guests.
Current Position
INTERNATIONAL MANAGEMENT TRAINEE - (09.2014 – 09.2015)
Farah Leisure Parks Management - Ferrari World Abu Dhabi & Yas Waterworld
One-year contract on Assistant Manager level while training across selective
departments. The training offered extensive experience in multiple areas of operations
(comprising of revenue and non-revenue generating) including Business Excellence,
Food & Beverage, Guest Services, Retail/ Merchandise/ Photo and Administration
across two parks: Ferrari World Abu Dhabi and Yas Waterworld.
Languages
Romanian: native proficiency
English: full professional proficiency
(TOEFL certificate; full Master studies in English)
Spanish, Italian, French: elementary
proficiency
Danish: beginner
Outcomes: enhancement and development of my managerial and leadership skills;
comprehension of how essential the interdependence between departments in a
Theme Park environment is.
Competences: Project, operations and manning management; Complaints handling;
Retail; Consumer research (data collection and data analysis); Trainings - Train the
Trainer certified; KPI’s; Strategic initiatives; EFQM; Swim-lanes and Processes; Safety-log
redesign; Presentation/ communication; Critical/ analytical thinking; Inventory
control; Cash handling; Social Media marketing; Team work; Tacit knowledge etc.
Education
IT Competences
Microsoft Office
Visio – Intermediate;
Excel – Intermediate Certificate;
Word – Advanced;
Outlook – Advanced.
MASTER DEGREE (2012 – 2014)
Tourism Management & Marketing - Aalborg University, Denmark
Master Thesis – Controlled Experiences and Controllable Consumers (Graded with 10)
Study regarding the ways organizations design and control consumers’ experiences
in tourism. Study focused on consumers’ reactions to the designed experience such as
that found in Amusement/Theme Parks. The outcome of it offers knowledge of how
organizations design and control experiences that generate excitement and arousal,
despite consumers’ heterogeneity, building consumer loyalty as a long term outcome.
Presentation
Power Point.
Prezi.
Keynote.
Eatec: Beginner
Oracle: Beginner
Projects – When Roller Coasters go Upside Down – graded with 12; Surfyfying’ – Identity And
Lifestyle Of Surfers And The Role Of Surf Holidays; Street Art In Aalborg; Innovation Skagen.
Competences: Strategy, analytical and critical-thinking skills, teamwork abilities,
work with and meet deadlines, development of innovative ideas and outside the box
thinking. All these can be successfully used in the Amusement Parks or Tourism
industries, as creativity is a must and strategy and long term planning represent pillars
and foundation for success.
WOFIE (03.2012) – Workshop for Innovation and Entrepreneurship - Aalborg, Denmark
Problem based casework; interdisciplinary group work and innovative thinking.
* References can be provided upon request.
BACHELOR DEGREE (2008 – 2011) Geography of Tourism - University of Bucharest, Romania
Courses – Tourism Economy; Tourism Management; Touristic Amenities; Eco-tourism; Rural and Urban Tourism; Tourism
Marketing. Grade: 9.50 out of 10.
Work Experience
STUDENT TUTOR AAU - CCG programme (September 2013 – February 2014) & Buddy Programme
Coordinator (August 2013 – October 2013)
DENMARK
Introducing the students to the university, the courses, the library; Program presentation held for over 200 students; planning group
meetings, city tours, dinners etc.
CLEANING ASSISTANT (20.08.2012 – 15.02.2014) – Rent Aps.
DENMARK
Detail oriented, service minded, deeper understanding of guests needs used for increasing customer satisfaction, efficient and
innovative in the work place.
RIDE OPERATOR & WAITRESS (07.2010 – 10.2010 & 07.2011 – 10.2011) Morey’s Piers Amusement Park, NJ, USA
Ride operations, teamwork, effectiveness, safety and friendly environment for guests in an integrity and highly professional manner;
complaints handling; Awarded Employee of the Week and Team of the Week.
Waitress in a theme park environment and a family restaurant requires great people skills, effectiveness, positive attitude, knowledge,
integrity, cash handling skills, multi-tasking abilities, dealing and solving complaints and continuously improving the services.
Tourism Agent, Promoter/Hostess, Call-Centre Operator & Team Leader in Political
Campaigns (November 2005 – December 2010)
ROMANIA
Event organizer, travel package developer, touristic strategies, destination management, webpage updates; Product advertisement
and upsell, consumer behaviour analysis and selling strategies, top targets, conflict resolution.
Volunteering
EVENT ORGANIZER (August 2012 – March 2013)
DENMARK
Organized 3 events: AalborgWood –Your Red Carpet Party (600 ppl); Miss&Mister Studenterhuset (350 ppl); Mojito Madness (200
ppl) together with ‘The Southern Fellas’ Dj’s Aalborg. Tasks: organize, social media marketing, decorate, contacting sponsors.
SAVE THE CHILDREN YOUTH - BUDUBURAM (GHANA) AALBORG PROJECT (July 2012 – February 2013)
Event coordinator; meeting agenda and minutes; budget and project planning.
DENMARK
STUDENT BUDDY (September 2012 – February 2014) - Aalborg University
DENMARK
Contact, meet, inform and familiarise the new international students to the new city, university and educational system while
integrating them into the local social network.
OTHER: Socio-Cultural Department Coordinator (2009 – 2010) Geography Students Association (ASG)
Foster Home Volunteer (2006 – 2007)
ROMANIA
Interests and travels
I chose to study tourism because I desire to work in an area that will make my heart jump. I began reading at the age of five, and since, books
have been a tool for personal and professional development. Uncovering my passion for travels, I succeeded travelling across four continents.
Travels fulfil my constant need and desire to meet people, engaging in cultural exchange. The trio of travels, work and study unravelled my
passion for theme parks, adventure tourism, water sports, extreme experiences (E.g. Bungee Jumping, Sky Diving). This influence has been
shown in my current job and two of my master projects (one being the thesis). My goal is to continue working in the tourism/ leisure industry,
excelling and being the best I can be in a field that I truly have a passion for.