Introducing e-learning and in-house development of contents 1

Introducing e -learning
and in-house
development of contents
IS Infrastructure ＆ Security Center
Masahiro Mizutani
07/25/2002
1
1. Company Profile
●Capital $12.531 bill
○Foundation May 18, 1942
○Employee Unconsolidated 13,104 （As of March 31, 2002）
Consolidated 68,786（As of March 31, 2002）
○Sales/Profits Unconsolidated $96.29 bill /$10.9 bill（As of March）
Consolidated $1274.1 bill /$19.2 bill ( As of March 2002)
●Business contents
IT: OC/Printer/Scanner
Instruments:
Surrounding /Liquid Crystal Projector Instruments
Electronic devices: Semiconductors/Liquid Crystal/Crystal Device Precision instruments:
Watches/Eyeglass lenses/FA etc.
Other developments/production/sales service
2
1. Corporate Profile(2)
Europe
Europe
・
・
・・
・
・・
Japan
Japan
・
・
・
America
America
・
・
・・Operational HQs:3
Sales offices:39
Production Bases:23
・
Representative offices:4
・
Asia/Oceania Asia/Oceania ・
Personnel
13,104(unconsolidated)(As of Sept.30,2001)
68,786(consolidated)(As of Sept.30,2001)
3
2. Implementation Schedule(Outline)
1st Half
2000
Select Tools
2nd Half
2000
Survey/Assessment.
Tools
1st Half
2001
2nd Half
2001
1st Half
2002
Finalize
▲Configure and Customize Server
System
Development
Launch
Internal WBT
Education
Operating
Dept
Offices
Overseas
Training Text
Development
Test Operation(Office2000)
2nd Security
Information Security
(23,000
persons)
Quality
Engineering
Implementation
of Training
Develop System and Materials
for offices Overseas
Authorware
Training
4
3. E-learning Promotion System Role
Total Promotion of E-learning
・Information base/Security
Center
・Training Center
MainTraining
TrainingDept
Dept.>
.>
<<Main
・Plan/Configure
Plan/ConfigureTraining
Trainingcourse
course
・
・Plan/Configure
Plan/ConfigureCourse
Course
・
・ Develop
DevelopMaterials
Materials
・
・Implement/Operate
Implement/OperateTraining
Training
・
<Training Center>
Center>
<Training
<Developmentof
ofInfo.
Info.Dept.>
Dept.>
<Development
・Operate/Manage
Operate/ManageTraining
Training
・
・Development
DevelopmentSystem
SystemBase
Base
・
・Operation
Operationrules/Development
rules/Development
・
・Organizing
Organizinginfrastructure
infrastructure
・
・
Support
Development
of
・Support Development of
・Operating
OperatingSystem
System(Configure
(Configure
・
Materials
Materials
・Manage
Managetraining
trainingcourse
course
・
Courses)
Courses)
・In-house
In-housedevelopment
developmentmaterials
materials
・
5
4. Aims /Purposes of Introduction
●The Changing Demand for Internal Training
<Previous Training Style>
・Train Slowly and Carefully
・Inflexible Contents
・Monotony in Acquiring
<Future Training Style>
・Train Quickly
・Flexible Contents
・Variety of Knowledge
Knowledge
Acquirement
・Partial Management Skills
・Total Manage Skills
●Development of own motivation
・Company Oriented
・Individual Oriented
6
5. Formulation and Thoroughness of
Operation Rules
● WBT Operation Rules (Main Points) Required 24hrs
●Operation Hours：Within Working Hours
Support Hours: 8:30~18:00 (Weekdays)
Use of
●Operation Place：Only Internal
Mobile
●Confirm with Boss the Training Hours
●Taking Care of others
Prepare headphones (Specify internal
standards)
7
6. Training Course and Usage Study
・Standard
・Special
Every Year
・行動規範
Knowledge
Activity
・Basic PC/Office
・Windows System
・Intro. Quality
Engineering
・Network
Permanent staff ・Excel VBA
・環境基礎 is a must
・Intro.QC Education
・Basic Environment
（正規従業員全員）
・Patent Education
・情報ｾｷｭﾘﾃｨ基礎
・Basic Info.Security
（全従業員：23000人
・
Info.Security（Executives)）
・安全保障貿易管理
・
Security Trade
Management
（事業エリア毎）
Temporary Staff
Training results are assessed
for possessing accounts
Operate in Own Dept.
Develop/Obtain/Assist
Materials
・Know-How
・Production
Knowledge
・Tech.Know-How
・Service Knowledge
eg. printer,projector
Require Payment
Deadline and
Lower Costs
Mainly Operations Office
Increased materials require a
variety of languages
8
Reference 1 System Structure
prouza
・IE５~
ロードバランサー
Manger
Students
WWW
WWW
Learning
Learning
Space4.01
Space4.01
Students
Change password
WWW
Learning
Future
Development
Space4.01
Contents
D/B
WWW
Human Resources
D/B
ID D/B
LDAP Server
9
Reference 2 EPSON WEB CAMPUS
10
Reference 3 ＥＰＳＯＮＷＥＢＣＡＭＰＵＳ
11
7．In-house Development of Contents
1) Cut material costs for the increase in ee -learning materials
Introduction
Introduction Period: $5 mill /more than 1 set of materials
Impossible to shoulder development cost
2) It is necessary to shorten development materials schedule
Essential to introduce materials at the same time as the
introduction
（No better time than the introduction term）
3) Accumulation of material development by in-house
development Shortage of internal know-how
Grasp points of e-learning materialization
4)Prevention of outflow of know-how by outsourcing
12
8. Points of in-house development
●
Organize an in-house development system in a group
− The Level of self-operation by the Main Training Dept.−
● Encourage usage of templates
Standardize templates (Main office/Operation standards)
● Promote subsidiary/cooperating companies
Acquire know-how on content development,choose a maker
● Implement in-house development training
Authorware、Flash、Fireworks、HTML know-how
training
13
9. Idea/Aim of inin-house development
3. Develop a system for
1. Material
development
consulting
2. Complete
material
assessment
Outside makers
the application of
subsidiary/cooperative
companies
Cooperating
firms
Subsidiary
firms
Internal Depts.
4. Implement
training of basic
material
development
Organize in-house development system; internal, subsidiary,
14
cooperating companies
10. Process of in-house development/Role
Scenario
Consider/dev
elopment
implementati
on
Main dept
Subsidiary Firm
Main dept
Cooperating
firm
*outsourcing
Main dept
Outsourcing contents
Operate
Correcti
on
Information Dept
Main dept
Introduce
Main dept
Main dept
Assess
ment
︵ Training
Main Dept
Center)Information
Dept
Case1
Case2
Case3
Case4
Case5
In-house
development
Training Center:Train contents development,support outsourcing
15
11. Example of template usage
1. Edit tools
Macromedia Authorware5 Attain : Picture editing software
etc.
2. Template
Authorware 3 languages/templates
Lecture template（
template（HTML base、
base、Authorware base ）
Test template （Hitachi IA）、
IA）、Power
Power Point
Point template
3. Development contents (Results)
Info. Security (Lecture/Test)-(Lecture/Test)--Japanese/English
Japanese/English
Environment /patent education (Test) ---Japanese
Japanese
Printer skill education-education --Japanese/English/German
Japanese/English/German etc
16
12. Case (1)
● HTML base template
{
① Text title
② Chapter title
Text title
Each chapter heading
Introduction
The number of chapters
is changeable
Sentence sub-title
in the first step
lists letters
Available in 3 or 10
chapters
③ Contents
explanation
Prepare explanation
of each chapter with
HTML
Link files within
Authorware
17
13. Case (2)
● Test Template
{
① Text title
Text title
Introduction of text
List of letters such as
common tittles
② Title of each
chapter
It provides 4
choices to write
answers to
questions、and
allows decisions of
which part will be
corrected
After that, continue
questions
Setting up of marks
is done on
Authorware
18
14. Case (3)
Input
necessary
letters
19
15. Case (4)
Title for
each
chapter
20
１６．Case (5)
Prepare HTML
file in advance
21
１７．Case（6）
● Method
Method：
：Case of HTML base template
}
Open
Authorware file
and put in the
letters
22
１８．Case（7）
● Power Point template (Offices)
レクチャ画面
レクチャ画面
レクチャ画面
NOTE
レクチャ画面
レクチャ画面
Caution
大項目名（Activity名）
Zoom
このアクティビティでは、下記の項目について学習します。
＊
＊
＊
＊
＊
＊
図表示エリア
図表示エリア
図表示エリア
Play
図表示エリア
図表示エリア
②Lecture
screen
①Text title
Text title
On the lecture screen, write explanations
on the left, and put a picture file on the
right.
Introduction
texts
choose usage
buttons
Prepare as many screens as explanations
23
１９．Case（８）Template image（１）
NOTE
Contents developers write formal title,and contents
explanation.
Caution
Main Title（Activity name ）
Zoom
このアクティビティでは、下記の項目について学習します。
＊
＊
＊
＊
＊
＊
Play
24
２０．Case（９）Template image（２）
レクチャ画面
Contents
developers give
formal title
Contents
developers give
formal
picture/chart.
Area for pictures
Develop the same image as a real contents screen
After development, hand to the editor, who will edit
using Authorware.
25
２１．Case（１０）Template image（３）
Review test screen
Question 5
Contents developers give formal
questions
Select Answer
Contents developers give formal
answers
Develop the same image as real contents
After development, hand to the editors, who will edit
using Authorware.
26
２２．Case（１１）
Edit part
Show revision areas of the Authorware file in
advance, and edit them so as to reflect the Power
Point screen.
27
２３．State of in-house development
（Results）
Development cases/year
40
PowerPoint
Template
35
30
Numbers
25
Total inTest・HTML
house
development Template
20
15
Out
sourcing
10
5
0
1999
2000
Year
2001
2002
28
２６．Summary of in-house development
● Effect of using template
Effective
Effective of both development cost and date
→ You can develop a Power Point template in a
short time, and even if you are not an expert, you
can develop consistent training materials.
→ Test templates have the advantage that everyone
can develop and use them after a short training
period.
→ HTML base template has the added advantage that
you can use previous web contents and so it is
unnecessary to develop materials from the beginning.2 9
27.
Problems for in-house development
● Problems
→ It is necessary to develop interesting materials
every time. Developing materials by template
tend to have uniformity because of the
consistent operations
→ It is difficult to develop materials with the main
training dept. from an operational viewpoint and
from the toll it puts on skills
It is more effective for the main training dept to
develop scenarios and to order special depts. or
subsidiaries to develop materials
30
２８. Conclusion
● Fixed as intern training
Encourage main training /operation depts. offices overseas to use
the system
A clear operations system because of an increase of training
courses
Consider 24hrs operation
● Prepare training materials
● Facilitate in-house development to be completed
●Prepare templates for each language
●Consider/Prepare common materials within the present
laws
31
EPSON aims at being an ‘excellent company’ helping toward a
comfortable life.
32