emon_v10_student_guide_small.

Transcription

EditScript for
Administrators
V10 EMon
Software Version
Document Version
 November 2011
10.0
1.0
2
Acknowledgments
Developed by Joanne Vaccaro, eScription Training and Documentation
Please send comments to [email protected].
Trademarks
EditScript MT, EditScript-QA, EMon, IntelliScript, AutoScript, and NetScript are
trademarks of Nuance Communications, Inc.
All other company and product names are the trademarks or registered trademarks of their
respective companies.
Copyright Notice
Copyright © 2011 Nuance Communications, Inc.
Nuance Communications authorizes you to copy this document or documents published by
eScription on the World Wide Web for non-commercial uses within your organization only.
Contact
Nuance Communications, Inc
1 Wayside Road
Burlington, MA 01803
781-565-4300 phone
781-565-4301 fax
www.nuance.com
Confidential Information.
©2011 All Rights Reserved.
3
Table of Contents
Table of Contents .................................................................. 3
1: Overview of eScription and EMon................................... 5
Overview of EditScript .................................................................... 7
IntelliScript.................................................................................................... 8
AutoScript..................................................................................................... 8
EditScript Server .......................................................................................... 8
EditScript MT................................................................................................ 8
NetScript ...................................................................................................... 8
Overview of EMon .......................................................................... 9
EMon Tabs................................................................................................... 9
EMon Tools .................................................................................................. 10
2: The Dictation and Message Tabs..................................... 11
Searching for Dictations.................................................................. 13
Sorting Search Results ................................................................................ 15
Action Buttons .............................................................................................. 15
Saving a Search........................................................................................... 16
Updating Dictation Properties ......................................................... 17
Changing Dictation Properties and Saving Changes ...................... 19
Patient Information Buttons .......................................................................... 19
Making a Dictation a STAT........................................................................... 20
Changing Patient Information - Change Button............................................ 21
Adding or Changing a CC ............................................................... 22
Assigning Dictations ....................................................................... 25
Pended Dictations........................................................................... 26
Handling Pended Dictations: Pre-Defined Reasons..................................... 27
Save and Distribute ........................................................................ 32
Dictation History.............................................................................. 35
3: The Clinician Tab .............................................................. 37
Clinician Tab................................................................................... 39
Adding a New Clinician ................................................................................ 40
Dictating Clinician Configuration .................................................................. 41
Appendix ................................................................................ 45
Nuance Confidential Information.
©2011. All Rights Reserved.
4 Overview of eScription and EMon
Searching for Reports in NetScript.................................................. 47
Aggregate and Electronic Signature Statuses................................. 51
Handling Pended Dictations: Free-Form Text ................................. 52
Distribution Tab .............................................................................. 55
MT Instructions ............................................................................... 56
2011 EditScript for Administrators
All rights reserved.
Overview of eScription 5
1: Overview of eScription and EMon
By the end of this section, you will be able to:
 Describe the EditScript solution
 Navigate through EMon
6 Dictation and Message Tabs
Overview of eScription 7
Overview of EditScript
Components of the eScription system:
 IntelliScript
 AutoScript
 EditScript Server
 EditScript MT
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
The Status of a dictation helps identify where the dictation is as it
proceeds from an audio file to a completed dictation in eScription.
Status relates to the changes that can and cannot be made to a
dictation or document.
IntelliScript
IntelliScript is the server located at your institution that records high-quality, digital audio
dictations. Clinicians call IntelliScript and enter their ID and other identifying information
such as patient medical record number and work type. Using IntelliScript, clinicians can
dictate, review, and edit their dictations.
AutoScript
AutoScript performs speech recognition for each dictation. AutoScript learns how a
physician speaks and creates a voice recognized model for each clinician. Models are then
used to create document draft of dictations.
EditScript Server
The EditScript Server manages the life cycle of a dictation as it transitions from an audio
recording (including demographic information), to a draft document (generated by
AutoScript), to an item in a prioritized work queue, to a completed and distributed document.
EditScript MT
EditScript MT is the software that eScriptionists (MTs) use to transcribe or to edit reports.
eScriptionists download dictations, perform editing or transcription, and upload completed
work using EditScript MT.
EMon
EMon (eScription Monitoring) is the administrative console that provides visibility into the
dictation workflow in eScription. This software is installed locally on the user's PC.
NetScript
NetScript is the web portal www.escription.com where clinicians search for, modify and sign
dictations. Transcriptionists and administrators also have access to NetScript to search for
and review other dictations.
Overview of eScription and EMon 9
Overview of EMon
EMon is the administrative console that provides visibility into the dictation workflow in
eScription. Primarily, you will use EMon to find dictations, modify dictations and assign them
as needed. You can also view dictation history to facilitate troubleshooting. This guide
focuses on information related to these functions only.
EMon is organized by Tabs located across the top of the screen and by Tools menu options.
Tabs
Tools
EMon Tabs
User tabs
 eScriptionist – manage MT accounts.
 Clinician – manage provider accounts and contacts required for CCs.
 Administrator – manage EMon user accounts.
Dictation tabs
 Dictation – search for and change the properties of dictations.
 Message – manage dictations on hold or pended.
 Distribution – search for, manage and troubleshoot distribution.
EMon Tools
EMon Tools help you understand how dictations flow through eScription.
 Security Groups – define who has access to which dictations.
 Distribution Rules – manage distribution of completed reports.
 Validation Rules – define when a dictation is automatically pended.
 MT Instructions – create messages for MTs working in EditScript MT (see
Appendix for more information).
 Turnaround Time Rules – wizard for automatically defining dictation
priority.
 Templates
 Distribution – define templates for text, print and fax distribution.
 Normals – manage normals (pull templates).
 Application Features – turn on/off new functionality
 Options – configure EMon behavior on the local PC.

A detailed description of each of these Tools is available in the EMon
User Guide.
Dictation and Message Tabs 11
2: The Dictation and Message Tabs
 Search for Dictations
 Save and Retrieve a Search
 Update Dictation Properties
 Modify Dictations including CCs
 Assign a Dictation
 Handle Pended Dictations with Pre-Defined Reasons
 Save and Distribute Dictations
 Follow up using the Dictation History
Searching for Dictations
When you log into EMon, it defaults to the Dictation tab. Define your search for finding
dictations by using one or many of the fields shown.
Click Search
throughout the day to
refresh the data
Dictation ID – a system generated document number for the report; search for more than
one document by entering the exact ID of each dictation, separated by a comma or a space
Confirmation number – given to the Clinician at the end of recording the dictation; similar
to a job number
Dictation Period – specify a period such as yesterday or last week; or identify a specific
date or date range
Status – drop down menu shows all possible statuses; the actions that you can perform on
a dictation depends on the status of the dictation

Do not modify dictations that are in a status of Editing, Transcribing,
Checked out for Editing or Checked out for Transcription. These
documents are on the MT's PC, ready to be worked on.
Ready Statuses
Ready for Recognition –
recorded dictation, waiting to
be voice recognized
Checked Out Statuses
Checked out for QA – pended
dictation being corrected in
EditScript MT.
Ready for Transcription –
standard dictation not yet
downloaded by an MT
Checked out for
Transcription – standard
dictation in an MT’s work queue
Ready for Editing – editable
draft not yet downloaded by
an MT
Checked out for Editing –
editable draft in an MT’s work
queue
Active Statuses
Recognizing – audio file
being speech recognized
Transcribing – standard
dictation currently being
transcribed by an MT.
Editing – draft currently
being edited by an MT
Pending – uploaded by
MT and now on hold
See the Appendix for the definitions of the Aggregate Statuses
Work type – hold the CTRL key to select more than one work type
Business Entity – hold the CTRL key to select more than one business entity
Clinician name – enter the entire or partial last name, comma full or partial first name
Medical Record – MRN is a unique identifier; enter the exact number when searching
including any prefixes or suffixes (e.g. 1234BRC)
Patient Account – visit or encounter; enter the exact number when searching including
prefixes or suffixes (e.g. W610000123)

When searching on any numeric value, such as Dictation ID or MRN,
you must enter the exact value. You can search by more than one
value by adding a space or comma between each numeric value.

Each time you want to search for different dictation(s), click Clear and
enter your new search. Clear removes the search criteria only; it does
not clear the dictations.
Sorting Search Results
To organize the search results, click on the column title.
1. Click the column heading to sort by ascending order. Click the column heading a second
time to sort by descending order. Click a third time to sort by default order.
Click any column title
to Sort by that field
Number of
dictation found in
the search
2. To sort by a second column title, press CTRL and click a second column title.

Reposition the columns by dragging the column heading to the left or
right. This layout is saved for EMon on this PC only.
Action Buttons
Located at the bottom of the Dictation Tab, action buttons are active when a dictation is
highlighted.

Depending on the status of the highlighted dictation, different buttons
are active. For example, if a dictation is in a status of Ready for
Transcription, the Assign button is active.
Properties button - used to modify the dictation properties including CCs and text. You can
also double click the highlighted dictation to view the dictation properties.
History button – view pends, transmissions/distributions, audit trail and document versions.
This is explained more fully at the end of this chapter.
Print button – local print to the printer connected to your PC.
Assign button – click this button or right click highlighted dictation to assign a dictation.
Distribute button – used for ad hoc distribution by customers using PrintScript and/or
Electronic Signature in eScription. Used to distribute to institution (your EMR) if you update
one or many dictations from pending to unsigned/transcribed from the Dictation Tab.
Saving a Search
If a search is done on a daily basis to manage work flow, you can save the search as
follows:
1. Enter the search parameters.
Save Search
Criteria
2. Right click Save Search Criteria.
3. Enter the Search Name.
4. Click OK.
5. Click OK.

Right click in the top of the Dictation Tab to Retrieve or Delete a
saved search.
Updating Dictation Properties
From the Dictation Tab you change the dictation properties of one or many dictations.
1. Click the dictation to highlight it. Hold the CTRL key to select more than one dictation.
2. Right click on any one of the highlighted items and select Update dictation properties.
Here you can change Priority and/or WorkStatus.
When you change the WorkStatus to Pending, you can also add a pending reason if
needed.

Pending reasons are associated with functionality that pends
documents with pre-defined reasons. This is discussed later in this
chapter.

If you unpend dictations in this manner from the Dictation tab, you
must then select the dictations for distribution by clicking the
Distribute button.
.
Changing Dictation Properties and Saving Changes
When you click the Properties button (or double click a specific dictation), the Properties
for dictation dialog opens. Here you can change dictation properties, patient information,
CCs and/or institution properties.

Although it is easy to change the properties of a dictation, the status
of the dictation defines what can and cannot be changed. Also, If you
are working with NTS or another MTSO, that relationship may define
who can change which fields and when.
Select value from the
drop down menu
To change Patient
Information
Save changes on the
Properties screen
Note that the Priority number defines the turnaround time of the dictation. For dictations not
yet worked on by an MT, you can change the priority number to a lower numeric value. By
doing so, you move the dictation ahead in the queue.
Patient Information Buttons
Change button – used to change patient information to other data that is in your ADT (e.g.
to select a patient if the current patient is Unknown)
Edit Data button – used to edit ADT for situations such as misspelling of patient names or
to add a visit date. Most changes made using this button will change all dictations for that
patient (e.g. DOB, spelling of name). Most often, this function is performed in your
registration system.
Advanced button – used if there is a new patient, new patient visit or new order. (e.g. T ,
temporary visit or MRN). You can add a patient, a visit or an order. You can change
relationships such as Dictation and patient, Dictation and patient visit and Dictation and
order. Most often, this function is performed in your registration system.
Making a Dictation a STAT
1. Open the properties window
2. Click the Priority Drop Down
3. Select 1 (or 2)
4. Click Save

High Priority configuration is a setting that can be set as a default.
Most institutions choose to have 1 or 2 as STATs.
Changing Patient Information - Change Button
1. In the Properties for Dictation screen, click the Change button (under Patient
Information) to search for a new Patient Name, Medical Record Number, Account
Number or Order Number.

If there is an Account Number/Visit, that value will populate
automatically for a search. If there is no Account Number/Visit and
there is a MRN, then that value will populate automatically for a
search.
Clear to define a
different search
2. Use the Clear button to define a new search and enter new search criteria.
3. Click the Search button to retrieve all visits (that are in EMon).
4. Highlight the correct visit and click the OK button.
If the correct visit is not here, contact your manager. You may have to have the ADT resent
or use the Advanced button. If using the Advanced button, be sure to enter the visit
exactly as it appears in your ADT.
Adding or Changing a CC
1. To modify the CC, click the Change button (next to CC).
Modify
CC
2. On the Change CC screen, enter the last name of the Clinician (or partial last name)
and click Search.
Search
3. Highlight the correct name and click Select.
Select
4. Click OK.
Selected
clinician
posts here
To add a
New
Contact

To delete
CC
To remove the selected clinician, highlight the name and click Delete.
To add a new CC contact, click the New button.. Enter as much information as you have
about the contact. Then click OK to save.

'Add to clinician list' – adds the contact to the database for future use.
This is similar to adding a new user in the Clinician Tab which is
discussed in the next Chapter.
Save changes to
Dictation
If you are through making changes on the Properties for dictation dialog, click Save.

Any changes made in EMon will carry forward into EditScript MT for
dictations that have not yet been worked on by an MT.
Assigning Dictations
You can assign dictations that are Ready for Editing or Ready for Transcription.
1. From the Dictation Tab, highlight a dictation.

You can assign multiple dictations by using SHIFT or CTRL and
clicking the desired dictations.
2. Click Assign (or right click the dictation and click Assign to eScriptionist.)
3. In the Assign dictation to an eScriptionist dialog, enter the first few letters of the
eScriptionist account last name or click the drop down arrow, scroll and select the name.
4. Select the priority or leave the default.

At most institutions, priority defaults to 1 or 2 for a STAT dictation.

Institutions working with an MTSO or NTS usually have a process in
place to assign dictations or to move dictations ahead in the queue.
5. Click OK.
If you want the MT to work on the assigned STAT immediately, you must notify him or her
that there is a STAT in queue. If not, the STAT will download upon upload of the document
that she is currently working on.
Pended Dictations
The Message Tab shows all Pended Dictations. The Problem Note shows why the
dictation is on hold and not complete.
Dictations can pend automatically based on validation rules defined by your institution. MTs
can also manually pend dictations and add their own reason such as inconsistencies in the
report.
For dictations manually pended in EditScript MT, there are two possibilities:

Free form text where the MT explains the issue.

Pre-defined reasons which the MT selects from a drop down menu.
Manually Pending with Free Form Text:
If you are working with both in-house MTs and those from an MTSO, it is best to add a prefix
to the message identifying your institution or entity (e.g. Inst_reason). Likewise, the MTs
from the MTSO will prefix their messages with their acronym, such as MTSO_reason.
Furthermore, when entering a pending reason, in-house MTs and those from the MTSO can
select the 'owner' of the pending note (e.g. Inst or MTSO). This defines who is responsible.
Manually Pending with Pre-Defined Reasons:
MTs select pre-defined pending reasons/criteria which are prefixed with the name of her
billing group (e.g. MTSO_reason1, Inst_reason2).
These reasons/criteria are grouped together into buckets known as Pending Document
Tasks. Each bucket is assigned to the responsible security group (In-house or MTSO).

Your Institution will use one type of Pending List Management; either
free form text or pre-defined reasons and pending document tasks.
The latter is generally used by larger institutions that work with an
MTSO and need to closely monitor turnaround time.
Handling Pended Dictations: Pre-Defined Reasons
This section explains how to handle pended dictations with pre-defined reasons. See the
Appendix for Handling Pended Dictations: Free-Form Text.

The steps to unpend a dictation are essentially the same whether
using free-form text or pre-defined reasons.
Pre-defined pending reasons/criteria are prefixed with the name of the billing group that is
primarily responsible for handing the issue (e.g. MTSO_reason1, Inst_reason2).
These pre-defined pending reasons/criteria are grouped together in buckets called Pending
Document Tasks. These buckets are prioritized and belong to specific billing groups. Based
on security, the bucket is assigned to specific reviewers who are responsible for specific
types of issues.

Users are assigned to security groups whose work queue is limited to
documents tagged with one or more specific Pending Document
Tasks. In EMon you can see all Pending Document Tasks. When
handling pended documents in EditScript MT, you can see only those
for your security group.
Each billing group can create its own Pending Document Tasks or the institution may chose
to configure the workflow for all billing groups.

If a document has pending reasons from more than one Pended
Document Task (more than one security group), the document routes
first to the security group with the higher priority PDT.
Pending Document
Tasks

You can also search for and handle pended dictations from the
Dictation Tab.
Highlight the dictation you want to work on. Click the Respond button (or double click on
the dictation) to open the Properties for dictation screen.
Click Pending Reasons
to see all Problem Notes
associated with the
highlighted dictation
Click Respond to
handle the Pended
dictation
Respond opens the same screen you saw in the Dictation Tab.
You can Add, Edit and
Resolve each
Pending Reason
If you can solve the problem(s):
1. Make the change and Resolve the pending reason(s)
2. Change the Status to Transcribed (or Unsigned if signing in eScription)
3. Click Save/Distribute

Note the Dictation ID of the document so that you can follow-up on it.
2. Change Status to
Transcribed
(or Unsigned)
1. Solve the
problem(s) Resolve
3. Save/Distribute

If you need to review the document, click the Edit Document button.
With the report visible, you can listen and make changes as needed.
You can also listen to the report without opening it by clicking on the
Speaker Icon
When addressing pending issues, you have a few options based on the buttons shown
below the Pending Reasons.

If you can resolve all pending reasons, you can unpend the dictation
without using these buttons. Use them to provide additional
information or if required to do so by your institution.
Add button –
Edit button –
Resolve button –

There is no need to Resolve each issue individually. When you
change the status from pending, and save those changes, the system
will prompt, asking if all pends have been resolved.
When all pending issues have been resolved, click Save/Distribute at the bottom of the
Properties for dictation screen.
Save and Distribute
If the dictation is in a status from which it can be distributed such as Unsigned or
Transcribed, then you can click Save/Distribute.
Save and
Distribute
The Distribute screen provides 2 main options:
1. Distribute the documents subject to the rules that have been set up
OR
2. Use these settings and this original indicator (used only when Printing or Signing in
eScription)
Option 1 follows
predefined
distribution rules
Option 2 for
printing from
eScription
Option1. Distribute the documents subject to the rules that have been set up: Select:

Distribute transcription to institution (EMR)

Distribute deficiency information

Distribute to Print/Fax/Email/Signature Recipients (only if Printing or Signing in
eScription)
These distribute according to predefined Distribution rules.
Option2. Use these settings and this original indicator (only if Printing or Signing in
eScription)
Make selection:
Print at printer – list of printers
Fax to this phone number – enter phone number (usually with area
code)
Send to contacts(s) – Select button to identify contacts/preferences
per the Clinician Tab
Send to electronic signature queue
Click OK.

Follow up on the distribution of the unpended report. Search for it in
the Dictation Tab to verify that it is unpended. View its History to verify
that it transmitted.
Dictation History
The History Button is used to:

view Pending Reasons. The Comment column shows the issue Resolved by. The
Problem Status column shows the original issues as closed and repeats those same
resolved issues with a Problem Status of resolved.

view or troubleshoot distribution (Transmitted) of the dictation. A status of Completed
means that eScription did its part; follow up in your EMR to ensure completion of the
distribution.

view the Audit Trail which shows everytime that the dictation has been 'touched'.

compare Document Versions to see changes made to the dictation. Select two
versions by holding the CTRL key, then click Compare Documents (the View
Document button dynamically changes when two versions are selected).
The Clinician Tab 37
3: The Clinician Tab
 Search for Clinicians
 Add Clinicians
38 Clinician Tab
Clinician Tab
The Clinician Tab is used to maintain and add clinicians and contacts. Clinicians are
speakers and/or signers in your organization. Contacts are providers and institutions that
may not be members of your organization, yet they receive copies of reports.
During the Installation Process, Providers were downloaded for you. Post go-live, you will
maintain your Provider list by adding new Clinicians as needed.
Prior to adding a new clinician, make sure that the clinician does not exist in the system.

Search by entering the full or partial last name in the Last Name field.
You can also search using the Speaker ID in the Clinician Code field.
The system warns you if you add a new clinician who has a name similar to an existing
clinician. After you add a new clinician and click OK to save, the follow dialog box appears:
40 Clinician Tab
Adding a New Clinician:
Click the Add Clinician button at the bottom of the screen (in the Clinician Tab).

The Name and Address tab is used for all Clinicians and Contacts.
1. Complete as much information as you can in the Name and Address tab.
The following may be required only for speaker and signers.



Physician Code _____________________________
Insertion Text 1 _____________________________
Signature contains the signature for the clinician which will appear on
all printed and faxed documents.
2. If this 'Clinician' is a contact used for CCs only, click OK.

If you are printing and faxing with eScription, you may identify a
distribution preference for this entry. You will also have the option to
select various distribution options based on Business Entity and/or
Work Type. This option appears after you have saved the new entry.
Dictating Clinician Configuration
If the clinician is also a dictator, click the Dictating Clinician tab.
Enter values in the screen below.




Speaker Code is the Speaker ID

Status - Ready ensures that the clinician's name is visible in drop
down boxes in EMon and EditScript MT.


Business Entity - __________________________________.
Export Code _____________________________________
Speaker Profile ___________________________________
Specialty –select one that most closely matches that of this provider;
this is used for voice recognition
Resident Clinician Workflow Role - used for speakers who are not
final signers (i.e. PAs).
42 Clinician Tab
If the clinician is a signer, click the Groups tab. The Groups tab lists all of the security
group access that is available.
For all signing clinicians, select the appropriate Group - People who can sign documents.
Highlight the Group and click >>>Add.

If your Clinicians are signing in eScription, they will be doing so in
NetScript. You also need to select a security group that gives them
access to NetScript.
If your Speakers are not electronically signing in eScription, click the OK button.
For clinicians who sign in eScription, a login and password are required.
Click the Security tab, to identify a login and password.

To keep it simple, make the Login for NetScript the same as the
Login for IntelliScript.
Password expiration date – set to yesterday's date (if you want to
force the Clinician to change his password).
3. When you are through entering all the required data, click OK.
If the new Clinician is a speaker, he will be ready to dictate within 10 minutes.

If you are unsure about the data to enter in the Clinician Tab for a new
clinician, search for an existing clinician in EMon who has a similar
role. Use the set up for the existing clinician as the basis for entering
data for the new clinician.
44 Appendix
Appendix 45
Appendix
The appendix contains information on:
 How Search for Dictations in NetScript
 Aggregate and Electronic Signature Statuses
 Handling Pended Dictations: Free-form Text
 Distribution Tab
 MT Instructions
46 Appendix
Appendix 47
Searching for Reports in NetScript
www.escription.com
1. For CUSTOMER LOGIN, enter your institution name.
2. Click Log In.
3. Enter your EMon login and password and click OK (or Enter).
48 Appendix
4. Select Administrators>Search for Reports.
The Search for Transcriptions and Dictations page opens. Search for dictations using
one or more of the fields shown on this page.
Appendix 49
5. Enter search criteria such as Patient Last Name.


You can search by full or partial last name. For numeric values, you
must enter the exact value.
After you define your search criteria, you can also filter by using the Full
Text Search at the bottom of the page. Here you can enter words and
phrases found in the reports.
6. Click Search.
Completed
Dictation
Audio File
Only
7. Check the box next to the dictation you want to view.

A speaker icon without a check box on the Search Results page means
that the dictation has not been transcribed or edited. In this case you can
only listen to the incomplete report by clicking the speaker icon.
50 Appendix
8. Click View to open the actual dictation.
9. The dictation opens. View and listen to the dictation as needed.

Patient and dictation information are not editable. The body of the report
is if you have security permission to edit. The buttons on the bottom of the
screen vary based on your security access and how NetScript is set up at
your institution.
Appendix 51
Aggregate and Electronic Signature Statuses
Aggregate (combined) statuses

All Available – Dictations in the general pool that are ready to be worked
on by an MT but are unassigned.
Ready for Editing and Ready for Transcription

All Checked Out – Dictations that are currently downloaded to MTs'
desktops.
Checked out for Editing and Checked out for Transcription
Editing and Transcribing

All Pended – dictations that have been worked on; they may or may not
be complete.
Pending
Checked out for QA and QA

All Recognition – audio files that need to be recognized.
Recognizing and Ready for Recognition

Complete Backlog – all dictations, except completed ones.
Recognizing and Ready for Recognition
Ready for Editing and Ready for Transcription
Checked out for Editing and Checked out for Transcription
Editing and Transcribing
Pending
Checked out for QA and QA

Transcribed – completed by an MT.
Unsigned, Partially Signed, Signed
e-signature statuses



Unsigned – completed dictation waiting to be signed
Partially signed – completed dictation requiring two signatures but
having only one signature
Signed – completed dictation that has been signed and is final
52 Appendix
Handling Pended Dictations: Free-Form Text
This section shows how to unpend dictations if the MTs at your institution write free-form text
in their pending notes.
All pended dictations are in queue in the Message Tab. The Problem Note shows why the
dictation is on hold and not complete.
Number of pended
dictations
Filter by Owner
Refresh the queue
throughout the day
Sort by the Problem Note to group dictations with the same messages.

You can also search for and handle pended dictations from the
Dictation Tab. However, the concept of 'owner' does not apply there.
To work on a pended report, double click it or highlight it and press the Respond button.
This opens the Properties for dictation screen (as seen in the Dictation Tab).
Appendix 53
If you can solve the problem:
1. Make the change/solve the problem
2. Change the Status to Transcribed (or Unsigned if signing in eScription)
3. Click Save/Distribute

Note the Dictation ID of the document so that you can follow up on it.
2. Change Status to
Transcribed
(or Unsigned)
1. Make change
The message 'grays
out' when the status
is changed from
Pending
3. Save and
Distribute

If you need to review the document, click the Edit Document button.
With the report visible, you can listen and make changes as needed.
You can also listen to the report without opening it by clicking on the
Speaker Icon
54 Appendix

If there are several pending reasons, you can correct the ones for
which you are responsible and click Save. If you are using 'owners',
the application will prompt you to select an owner to handle the
remaining issues.
Distribution Options for Completed Dictations are:
1. Distribute the documents subject to the rules that have been set up
OR
2. Use these settings and this original indicator (used only when Printing or Signing in
eScription)
Option 1 follows
predefined
distribution rules
Option 2 for
printing from
eScription

Follow up on the distribution of the unpended report. Search for it in
the Dictation Tab to verify that it is unpended. View its History to verify
that it transmitted.
Appendix 55
Distribution Tab
Through the Distribution tab, you can monitor and manage the distribution process across
multiple interface types. You can search for documents in any phase of distribution, and you
can assign a resolution status to them. You can easily filter and manage these documents
by status. Options include canceling scheduled distributions and creating new distributions.
The Distribution Tab is great for troubleshooting failed faxes.
Media Type
selection
Distribution
Status
Action buttons and the right click menu give you access to actions which can be performed:
Repeat Distribution – redistributes the original document and the original date. When
repeating distribution, you will also be asked to select the fax target.
Create New Distribution – create a new distribution of the current version of the report
Set High Priority – set fax documents to a high priority for quick delivery
Cancel Distribution – cancels the distribution of documents that have been stuck in the
distribution process for too long or contains incorrect distribution information (e.g. incorrect
fax numbers)
History – view the history of a dictation.
You can select more than one dictation when using these action buttons.

.
It is suggested that you sort by Dictation ID. If there is more than one
line (failed fax notice) for a specific Dictation ID, select one and
Create New Distribution.
56 Appendix
MT Instructions
MT Instructions allow you to send a message to MTs working in EditScript MT. These
instructions are defined by Speaker, Work Type or Business Entity.
To create or modify MT Instructions go the Tools Menu option, MT Instructions.
Add new MT
Instructions
1. Name the Instructions, create the message and click Next.
Appendix 57
2. Select your parameters by Dictating Clinician, Work Type or Business Entity; click Next.
3. Add your criteria and click Finish.
You can determine if the Instructions will automatically be visible to the MTs and you can
define how long the message will be deemed new.
Go to the eScriptionist Tab > Profile Button > Transcription Tab for the following:
 Always display Instructions (or have the MT select the instructions from
the status bar)
 Define the number of days that the instructions are marked as New.
These are not global settings; they are defined per MT.

Delete the MT Instruction when it is no longer needed.

emon_v10_student_guide_small.

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