RT_13 Beratung zu SAP Mobile und Portals_US_RZ.indd

SAP Mobile & Portals Consulting
Mobile solutions and powerful portals –
innovative ideas for faster processes
Driving value with IT
„With mobile applications, your business
no longer has to rely on business hours,
workstations, and system platforms.“
Alexander Schlecht, Consulting Manager, REALTECH Consulting GmbH
At a glance
Business Challenges
REALTECH Premium SAP Mobile & Portals Consulting
The future is mobile: Companies today need strategies that govern the use of mobile devices and applications.
Initial workshops and technology consulting to develop a suitable front-end strategy: Which solution is right for your company?
24/7 visibility is a must: Information and management
systems must be available around the clock.
Usability means productivity: Users want intuitive interfaces.
IT consumerization is in demand: Internal customers want services that are tailored to their specific needs.
Drive Value for Your Business
Increase productivity through integrated enterprise portals and custom mobile solutions.
Complete projects faster to gain time efficiencies.
Improve customer service.
Increase user satisfaction through intuitive interfaces.
Use mobile solutions to boost your brand image as an
innovative company.
Mobility readiness check: Are the technological and strategic foundations of your systems and IT operations ready for the future?
Mobile device management, bring your own device, security, and more. REALTECH‘s best practice approaches will help you overcome the challenges that lie ahead.
Strategy, app development, mobile scenario implementation, operations, and support: One consultants for all of your IT needs.
The right strategy: Experienced development and implemen-
tation consultants will develop a master plan to meet your
business objectives.
Simple user interfaces: Certified SAP experts will simplify your interfaces to ensure a positive user experience that will drive efficiency.
Additional information
REALTECH, Inc.
301 Lindenwood Drive, Suite 205
PA 19355 Malvern – USA
Tel: +1.610.356.4401
Fax: +1.610.356.5777
[email protected]
www.realtech.com
Mobility: Continue to be productive
whenever and wherever you go
Are we seeing the end of lengthy user and IT training? Most
likely. After all, software today is much easier to deploy and use
than ever before. Smartphones and tablet PCs have a big impact
on what users expect from their enterprise IT. These „digital
natives“ – people who have grown up using the Internet – want
their employers to provide them with the same technological
conveniences that they are used to in their private lives: social
networks to stay connected, powerful hardware, access to business solutions, and information whenever and wherever they
need it.
And this is just one of many possible scenarios. There are
almost no limits to the applications of mobile devices in sales,
maintenance, project work, and service provision.
Everyone who is in the habit of accessing messages, e-mails, or
online dictionaries from the convenience of their smartphones
will want to analyze their corporate data or get the latest customer information while on the go too. And they will want to do
so in real time, without long explanations and with easy-to-use,
intuitive interfaces.
Even if you decide not to lead your entire company into a new
mobile era right away, but want to focus on individual business
departments or projects instead, REALTECH can find the right
solution for you and address any technical questions you may
have. One of our priorities is to make sure that your security
policies can also be enforced on your mobile devices. Your IT
department will be able to centrally manage all mobiles devices
and solutions, leaving them in full control and giving you the
confidence that your security needs are covered.
Human resource departments also know the advantages of
mobile applications. Business travelers can track their expenses
while on the road and send this information, along with photographic evidence of their receipts, directly to HR, helping reduce
their workload. Decision makers can quickly approve vacation
and leave of absence requests because they are no longer tied
to their computer.
Meeting all of these requirements while ensuring that your systems remain secure and closed is a major challenge that cannot
be overcome without a sound strategy.
Make strategic use of smartphones and other mobile devices
But what is the right strategy? What devices and applications
should be supported? How can you protect mobile devices from
unauthorized access? Is your infrastructure ready for a move to
mobility?
REALTECH can help you prepare for the challenges ahead. We
offer workshops, analyses, and proofs of concept (PoC) as well
as technical consulting services and we provide specialist expertise for specific projects.
Mobile applications can drive sales revenue
Sales representatives who are equipped with the right app can
use the time in between appointments to plan offers, pursue
new business opportunities, or use up-to-date information
to prepare for the next customer. They can access product
catalogues, price lists, or current customer data both online and
offline. Instead of having to work with multiple tools or waiting
for their laptop to boot, users can rely on a single app that
requires them to sign on only once (single sign-on, SSO) and
provides them with instant information that is tailored to their
specific needs. The bottom line is increased user satisfaction
and more efficiency.
Embrace the mobile revolution
So you already have a pretty clear idea how mobile applications
can support your processes, but you just can’t find the right
apps? REALTECH can find them for you – or we can develop the
perfect mobile solution along the way. This way, we can make
sure that everything works exactly the way you need.
Consulting Service – SAP Mobile Project
Strategy to project
π Mobile readiness check
π Roadmap for business and IT
Solution and system design
π System planning and
infrastructure implementation
π Roadmap for business and IT
Project
π System integration
π Development of services & views
π Customizing
Check
π Load and performance testing
π Usability testing
π Security
Operations
π Operations management
π Roll-out
π Support
π Knowledge transfer
Enterprise portals
Your one-stop information center
Providing users with the right information at the right time is
what business software is all about. But is this really always
the case in your company?
The right portal strategy can allow your users to access the
applications, services, and information they need when they
need them. They can quickly find the all the information that
is relevant to them without having to dig through mountains
of data in the process. Too much valuable time is wasted
searching for the right information, which is often spread
across different solutions and systems. An integrated portal
solution will put an end to this – your employees will be able
to keep track of relevant data and work more productively.
But what information is needed by which employee and
when? What are the technical specifications and requirements
for an enterprise portal? How will the investment pay off and
if so, when?
Solutions that suit your needs
Heads of departments, users, managers, and IT executives
often have different opinions about what to expect from a
value-driven portal structure. REALTECH canreconcile their
different expectations and ensure the best possible results
for your company. And this does not just mean settleing for
the lowest common denominator. Role-based navigation
concepts, for example, allow you to create different interfaces
that are tailored to the specific needs of different employees,
which means a more comfortable and more productive user
experience.
The result is significant added value. Concise information
that is tailored to individual user needs and presented in a
user-friendly format will streamline your processes, reduce
processing times, and help you make informed decisions.
Give financial controllers the freedom to access comprehensive analyses and drill-down reports through the portal,
while limiting other users to the latest sales figures. Create
management-level dashboards that allow them to get instant
overviews of the most important market data and use the
same application environment to provide the CFO with comprehensive control options.
Sound planning, better results
The first step is a proof of concept (PoC). We can compare
your most important requirements with the capabilities of the
software. Then we can work with you to develop a suitable
portal catalog.
In this catalog, we define specific services and features to be
made available to your users through the portal. This gives
you a detailed specifications document to base the implementation on and provides you with IT services that can be used
right away.
Do you want to know more about what to expect before we
get started? No problem. We can create a mock-up to show
you what the interface will look like and are happy to use your
company logo and brand guidelines. Once you are satisfied
with the results, we can move on to implementation. The next
step is to develop a target architecture and build the technical infrastructure. Then we can assist you in integrating your
systems, applications, and data and launch the portal. We will
make sure to involve your business users from start to finish.
After all, we want them to enjoy working with the portal and
enable them to quickly retrieve the information they need.
User interfaces: instant information access
Most enterprise solutions are highly complex, including business intelligence systems, financial data analyses, and process
control programs. You can make life easier for your employees
by giving them access to all the features they need, while limiting their overviews to only what they need. Breaking complex
processes down to individual steps that can be easily understood and accomplished reduces errors and improves adoption.
Define requirements, visualize goals
There are many technologies available (Adobe, AJAX, Flex, HTML 5,
JAVA, Web Dynpro ABAP) to help you optimize the user interfaces
of your SAP or third-party applications – regardless of the devices
or platforms you use. The main goal of this type of development
design is to improve the satisfaction of your employees and
customers. Mobile websites and applications have become part
of everyday life for your users. And they expect the same level of
usability from their enterprise solutions and user interfaces.
Acting rather than reacting
The objective of solution design is to assist and support users,
instead of limiting their productivity with rigid processes. One
example would be to implement shortcuts for recently completed or obvious process steps that can be displayed at the end
of an operation. This gives users the opportunity to work more
efficiently in the future.
Straightforward and self-explanatory interfaces will lower learning
curves and reduce the number of support requests. And your
employees will enjoy using the software.
Interfaces for a better user experience
REALTECH helps you define your requirements, involving the
entire team in the process. After all, they are the ones who will
use it on a day-to-day basis.. We develop a proof of concept
that includes a cost-benefit calculation and create a visual representation of your requirements. This provides an accurate
idea of how your input fields and analyses will look.
Our goal is to design process-oriented interfaces that combine
functionality and usability. This means breaking down complex
processes and condensing information to create a much more
intuitive and pleasant user experience.
Post Launch
Analysis
Site Build
USABILITY
Prototype
Design
Evaluate
Knowledge warehouse
Simple documentation, cost-effective installation
Whether it’s training materials, manuals, or application help,
Knowledge Warehouse helps you provide your users with the
information they need through the convenience of their web
browser. Simply create the content in the documentation system
and modify, translate, or distribute it from there. This facilitates
the distribution of IT operation manuals, product specifications, or
training materials across the enterprise. Your employees will thank
you for it. They’ll have instant access to the information they need
without having to go through lengthy training or needing special
knowledge.
HTML conversion allows them to edit documents using word
processing programs; all Microsoft Office formats are supported. The automated workflow provides an easy and effective way
to translate documents into other languages.
Share your knowledge globally
Do you need to create documents in several languages? Knowledge
Warehouse recognizes user-related data such as release level,
language, or user role and will adapt the information accordingly.
If, for example, an SAP user in a Spanish subsidiary opens the
documentation for his or her CRM system, Knowledge Warehouse
will automatically display the Spanish-language version.
REALTECH works to find new ways to give you what you are
looking for. As one of the few experts in SAP Knowledge Warehouse consulting, we can offer you solutions that go beyond
the conventional scenarios offered by SAP. For example, we
can integrate your corporate identity guidelines with captured
templates. Lengthy user and IT training will become a thing of
the past – at least in your company.
Accelerate your review cycles
The solution also provides ease of use for editors. The integrated
What are you waiting for?
And, Knowledge Warehouse is available without additional
license costs. This makes the platform particularly appealing
for companies that are still looking for a reliable documentation
system that provides complete audit trails. But it still has to
meet your particular requirements – and REALTECH makes sure
it does.
What we do to support you
SAP Mobile
SAP Solution Manager
• Platform selection (SUP,
SAP NetWeaver Gateway,
SAP Afaria®)
• Platform implementation
• Seamless architecture mapping
• Documentation
• Monitoring
• Ensure availability
• Management of applications and mobile devices
• Operational concepts and support – on-premise or remote
• IT service management
• Process automation
• Data security
• Access authorizations
• Secure programming
• Device management
• Orchestration and enhanced support for SAP Mobile
• Mobile applications
• Secure operations
• SAP Security Patch Day
• Central administration of
user profiles
• Access authorizations
(identity management)
• Secure in-house
developments
• Incident and change
management apps
• Monitoring
• Platform management
Cloud
SAP HANA
• Private, public or hybrid cloud
• Architecture and virtuali zation
• SAP HANA in the cloud
(e.g. AWS)
• The right appliance
• SAP HANA implementation and integration
• Sourcing strategy
• Operational concepts
• Performance enhancement
• Ensure availability
• Backup and restore
• Operational concepts and support – on-premise or remote
• Security and device manage-
ment with SAP Afaria® in the • Data security
cloud (e.g. AWS)
• Access authorizations
• Central administration of user • Secure programming
profiles
• Access authorizations
• SAP HANA monitoring and (identity management)
alerting
• Process orchestration
including cloud
• Business-critical information anytime and anywhere – real-
time data
Technology
SAP Mobile & Portals
• Platforms
• Applications / apps
• Managed services
• Portals
IT Operations and
Managed Services
• Operational concepts
• Operational support
IT Strategy
• Cloud sourcing
• IT operations
• REALacademy
SAP Solution Manager
Consulting
• Process orchestration
• ALM
• Add-ons for SAP Solution Manager
IT Technology and
Infrastructure
• Architecture
• Migration/upgrade
• Virtualization
Compliance &
SAP Security
• Identity management/SSO
• Audits
About us
We give you what you do not have: time
REALTECH Consulting is the premier SAP consulting firm. Over
350,000 days of experience, a strong network of partners, and
more than 2,000 satisfied customers put us in a position to
deliver the best possible support. We are one of the leading
experts in the field of SAP technology consulting and have been
working closely with companies like SAP, Microsoft, SUSE, and
Red Hat for many years.
We take the time to provide in-depth consulting. We want to
get to know your company and find out what exactly we can do
for you. And we give you the time you need for your day-to-day
operations by streamlining your processes and allowing you to
focus on your core responsibilities.
Are you looking to reduce your IT costs, optimize your operations, or create user-friendly interfaces for convenient access
to your SAP systems? We are the experts to turn to. We will
also support you in developing the right mobile IT strategy and
enhancing the security of your systems.
Whether it’s strategic alignment, process design, software implementation, or ongoing operations, we will drive value along
every step of the way.
REALTECH Consulting
Driving Value With IT
Denmark / Nordic
Germany
USA
Portugal
Japan
Singapore
New Zealand
Contact
REALTECH AG
REALTECH Software Products GmbH
REALTECH Consulting GmbH
Industriestraße 39c
69190 Walldorf – Germany
Industriestraße 39c
69190 Walldorf – Germany
Industriestraße 39c
69190 Walldorf – Germany
Tel: +49.6227.837.0
Fax: +49.6227.837.837
Tel: +49.6227.837.0
Fax: +49.6227.837.837
Tel: +49.6227.837.0
Fax: +49.6227.837.837
[email protected]
www.realtech.com
[email protected]
www.realtech.com
[email protected]
www.realtech.com
REALTECH JAPAN Co., Ltd.
REALTECH Ltd.
Sumitomo Fudosan Kudan Building 6F
1-8-10 Kudan-kita, Chiyoda-ku
102-0073 Tokyo – Japan
Level 12, Outsource IT Tower
44 Khyber Pass Road, Grafton
1023 Auckland - New Zealand
REALTECH PORTUGAL
System Consulting,
Sociedade Unipessoal, LDA.
Tel: +81.3.3238.2066
Fax: +81.3.3238.2067
Tel: +64.9.308.0900
Fax: +64.9.308.0909
[email protected]
www.realtech.jp
[email protected]
www.realtech.co.nz
REALTECH system consulting Pte. Ltd.
21, Bukit Batok Crescent
#07-80 WCEGA Tower
658065 Singapore
REALTECH, Inc.
REALTECH NORDIC ApS
301 Lindenwood Drive,
Suite 205
PA 19355 Malvern – USA
Lyngbyvej 20
2100 Kopenhagen – Denmark
Tel: +65.6570.0692
Fax: +65.6570.0693
[email protected]
www.realtech.com
Tel: +1.610.356.4401
Fax: +1.610.356.5777
[email protected]
www.realtech.com
Av. da Igreja, 42 - 7° Esq
1700-036 Lissabon – Portugal
Tel: +351.21.799.7130
Fax: +351.21.799.7139
[email protected]
www.realtech.pt
Tel: +45.39.15.81.30
[email protected]
www.realtech.com /dk /no /se /fi