Nursing - L`Hôpital d`Ottawa
Transcription
Nursing - L`Hôpital d`Ottawa
VOL. 14 NO. 3 | FALL 2012 brought to you by Nursing Transfer of Accountability: Bedside Shift Report Did you know that up to 80 per cent of serious medical errors involve miscommunication between caregivers when patient care is handed over from one caregiver to another? Handovers, or transfers of accountability, occur between nurses at change of shift, when transferring patients between units, and when providing coverage for a colleague who is off the unit. As part of our commitment to patient safety and quality care, Nursing Transfer of Accountability – Bedside Shift Report (NTA-BSR) is being implemented in all inpatient units across TOH. This practice involves nurses giving a verbal report of pertinent patient information and conducting a safety check together at the patient’s bedside when they change shifts. Most medical and surgical units have already implemented NTA-BSR and the roll-out is continuing with Obs/Gyn and Medical Oncology. The following is one of nurses’ most frequently asked questions about NTA-BSR. What about patient confidentiality? The College of Nurses of Ontario (CNO) encourages nurses to exchange patient information at the bedside while acknowledging the personal and potentially sensitive nature of patient health information. Nurses must make patients aware that NTA-BSR is performed at TOH and is rooted in safe care and patient involvement. On admission or transfer to the unit, the nurse provides the patient with the patient education pamphlet. Information a nurse feels is sensitive or the patient is not aware of can be shared with the patient at a later time and with the oncoming nurse in another appropriate space. For answers to other FAQs, visit InfoNet. Departments & Services Nursing Professional Practice Clinical Practice NTA-BSR • CNCPC accomplishments • Storytelling • Electronic etiquette Nursing representation on committees • Work-life balance • Nursing Skills Fair Nursing News Edited and Coordinated by the Nursing Communication Work Group From the desk of the Senior Vice-President, Professional Practice, and Chief Nursing Executive The Nursing News is a quarterly corporate newsletter written by nurses for nurses at The Ottawa Hospital to: • inform nurses of new programs and processes, upcoming events, and new trends in Nursing in regards to patient care, education and research • recognize individual nurses or groups of nurses for specific accomplishments including quality improvement initiatives, research projects, educational achievements AND publications as well as presentations at internal and external conferences • promote camaraderie amongst nurses throughout The Ottawa Hospital • provide a venue for feedback on issues as appropriate For information contact: Co-Chairs Barb Kyd-Strickland, ext. 73431 Sue Eggleton, ext. 71546 Nursing News Editor Sue Eggleton, ext. 71546 Members Cathy Adamson Gillian Reid-McDonald adriana villa-coady Thank you to KATHRYN YOUNG Communications Layout & Design graphics tOH Printing Services Printing TOH Printing Services Distribution TOH Volunteer Services l.-r.: Nancy Pouliot, RPN, Ginette L. Rodger, RN, and Micheline Savage, RN The (NPPD) works every day to guide and support I believe that we control our own career path. As professionals, we need to ask ourselves important questions in order to discover the right path and to enable ourselves to move forward. for individuals and projects. We participate in What am I really good at? What do I want to contribute during my career? funding to help with your education and your Sometimes, our colleagues and peers can help or advise us, sharing their experiences, ideas and opinions. Whatever we do, we must choose a path that includes at least one, if not all five, of the domains of practice: clinical, education, management, research and policy. leadership abilities and professional guidance What patient population do I want to work with? What role do I want to play? What area do I want to work in? The beauty of nursing is that we can do anything we want. We can work with newborns or dying persons; in the community or on an oil rig; in the sports industry or in hospitals. We can provide direct care, or do research, or provide patients with education and information about their conditions. The possibilities are endless! I believe it’s important that we actively choose the path we follow in our professional career. We are the best guides for our own destiny, and the sky is the limit! Who can help me? How can I get more training or education? Who can provide me with career counseling or help me fund my project? TOH is a land of opportunities. The team in 2 NURSING NEWS VOL. 14 NO. 3 the Nursing Professional Practice Department theme for this edition of the Nursing News is “Helping nurses help themselves.” There is so much to say! our nurses, to help them help themselves. For example, the NPPD carries out consultations career counseling. We offer workshops in many domains, on your unit or corporately. We provide specific and general education programs, and projects. We also offer programs to develop your through the nursing and inter-professional models, policies procedures and protocols. “I believe it’s important that we actively choose the path we follow in our professional career.” So you can be anything you choose to be. Have you ever thought of becoming the Chief Nursing Executive, an advanced-practice nurse, a clinical expert, a clinical manager or a nurse educator? Think about it! I hope you and your family had a great summer holiday filled with rest and relaxation. Professionally yours, Dr. Ginette Lemire Rodger, RN Senior Vice-President, Professional Practice, and Chief Nursing Executive CNCPC accomplishments presentations 2011–2012 It has been a busy year for the members of the Corporate Nursing Clinical Practice Committee (CNCPC)! CNCPC members are representatives from units across TOH who have an interest in a particular theme and joined the respective subgroup. Themes are identified in September each year and chosen based on ideas and issues presented by the members at a brainstorming session. Logistics and non-nursing-related duties: This group is working to clarify how nurses can access bariatric equipment and the implementation of new personal protective equipment guidelines. Clinical accountability: This new subgroup’s goal is to increase nurses’ awareness of and accountability through care plans. CNCPC themes for the year are decided during the September brainstorming session. The subgroups this year have been busy inquiring and collecting information, meeting with other professionals across TOH and creating their products. These products are presented and discussed throughout the year with all of the CNCPC subgroups in order to get feedback or suggestions about what to do next. In May, each subgroup presented its accomplishments to a large crowd of colleagues, including fellow clinical nurses, clinical managers, clinical directors and senior management. Here are a few highlights from the day: Documentation: This subgroup reviewed drafts of revised medical and surgical 24-hour flow sheets. Revisions to these documents were based on best practices, College of Nurses of Ontario documentation standards and ease of use. The flow sheets simplify processes and improve clarity. Patient advocacy: This subgroup completed a second overcapacity patient survey. Highlights included the need for appropriate equipment and the need for a clear process for overcap patients who are inappropriately admitted. This subgroup is also working on training in the delivery of bad news and emotional first aid. Caring for the caregiver: This subgroup has closed, but it managed to have new artwork hung in the B stairwell at the Civic Campus. More artwork, courtesy of Lisgar Collegiate’s Grade 12 students, will soon be mounted in the central stairwell at the General Campus. To see the subgroup presentations or learn more about the work of CNCPC, please visit InfoNet. Departments & Services Nursing Professional Practice Clinical Practice Corporate Nursing Clinical Practice Committee (CNCPC) Infection control: This subgroup completed an MRSA case study to support nurses caring for patients with MRSA in answering frequently asked questions. Model of Nursing Clinical Practice Work Group Ginette Rodger – [email protected] Communication Work Group Barb Kyd-Strickland – [email protected] Sue Eggleton – ext. 71546 Nursing Best Practices Lisa Freeman – ext. 16979 Nursing Research Kathy Momtahan – ext. 16035 Policy, Procedure and Protocol Diane Mullaly – [email protected] Natalie Ladouceur – ext. 78623 Nursing Professional Practice Committee Ginette Rodger – [email protected] Nursing Week Ginette Rodger – [email protected] NANCY JACOBS (ONA) ONA / NPP Ginette Rodger – [email protected] Frances Smith – 731-1314 ext. 260 Corporate Nursing Clinical Practice Committee Evelyn Kerr – ext. 16060 TRACEY BUNGAY Recruitment, Retention, Recognition Cheryl-Anne Smith – ext. 17894 Robyn Devey – ext. 19897 Education KIRSTI WEEKES – ext. 78439 Joanne Gauthier – ext. 75641 Management Work Group KIM STEVENSON – ext. 72134 Advanced Practice Nurses Laura Wilding – ext. 17086 Clinical Pathways Barb D’Entremont – ext. 71898 IS/IT Nursing Advisory Julie Latrielle – ext. 78405 Pam Bush – ext. 78719 Nursing Clinical Documentation Evelyn Kerr – ext. 16060 Nursing Knowledge Translation Pamela Tkach – ext. 16897 Margaret Quirie – ext. 16910 Dr. Ginette Rodger participatED in a skit performed by the Nursing Professional Image subgroup. Staffing: This subgroup completed a “myth busters” document for those units interested in self-scheduling. This subgroup is now closed but will continue to offer self-schedule support as needed. Professional image: This subgroup continues to explore the use of technology by nurses at TOH. Nursing Work Groups and Contacts Internationally Educated Nurses Work group Kirsti Weekes– ext. 78439 Debbie Kaye – ext. 16349 nursing informatics strategic planning pam bush – ext. 78719 kathy momtahan – ext. 16035 Claudine Cadet Germain, Elona Brown, and Yujing Li presentED on behalf of the Infection Control subgroup. NURSING NEWS VOL. 14 NO. 3 3 Nursing Professional Practice Department (NPPD) TWO Main Offices: General Campus, Rm 1351 613-737-8899 – ext. 78760 Civic Campus, 1st floor Paterson building 613-798-5555 – ext. 14976 Senior VP, Professional Practice, AND Chief Nursing Executive Dr. Ginette Rodger – ext. 78749 Executive Secretary Karen Johnston – ext. 78749 Director, Nursing Clinical Practice Evelyn Kerr – ext. 16060 Administrative Information Assistant Natalie Lapointe – ext. 14976 Corporate Coordinators Clinical Pathways Barb D’Entremont – ext. 71898 Nursing Education Kirsti Weekes – ext. 78439 Nursing Enhancement Robin Devey – ext. 19897 Nursing Best Practice Lisa Freeman – ext. 16979 Nursing Research and Associate Clinical Investigator Kathryn Momtahan, RN, PhD – ext. 16035 Nursing Recruitment, Retention AND Recognition Cheryl-Anne Smith – ext. 17894 Corporate Associate Coordinators Nursing Clinical Practice Elise Clow – ext. 19970 Andrea Jewell – ext. 17248 Nursing Education Nancy Frazer – ext. 16097 Nursing Recruitment, Retention AND Recognition VACANT – ext. 17074 Learning Resources Consultant, Centres for Nursing Excellence Pamela Tkach – ext. 16897 or 73204 or 82409 Informatics Administrative Assistant Louise Klaassen – ext. 78760 Clerk Training Officer Sue Eggleton – ext. 71546 Manager, TOH Models of Nursing and Inter-Professional Patient Care Salma Debs-Ival – ext. 73105 MoNCP Research Coordinator Jennifer Bennett – ext. 16349 Research Data Entry Clerk Hugo Fortin – ext. 19922 Storytelling: A powerful tool for learning Do you remember the stories read to you as a child? There is something powerful about a really good story that stays in our memory for many years. How many times do we hear around the nursing station. “Remember that patient in room…?” The Nursing Knowledge Translation Work Group surveyed TOH nurses in 2009 and confirmed that one of the preferred ways nurses learn was from their peers. Nurses share stories with colleagues and everyone listening has an opportunity to learn. We need to encourage sharing our patientcare experience knowledge and stories between health-care providers, which could offer a greater opportunity to learn new patient-care strategies and in turn provide enhanced care for our patients. Often, stories about challenging patient situations prompt us to reflect on what could have been done differently. Was the care provided based on best practice? Was the team communication effective, clear and efficient? It is in these moments that the opportunity for learning presents itself. Here is an example: A young woman came to us from the Birthing Unit a few hours after giving birth. It was noted that she had critically low potassium, which was being followed by Internal Medicine. Within a few minutes, we had orders to administer an IV infusion of magnesium sulphate (Mg SO4). This treatment was completely unfamiliar to us on the Mother Baby Unit, as we normally use magnesium sulphate to treat acute preeclampsia, and it is always given under close monitoring. After clarifying that we could indeed administer this drug on our unit, we checked TOH Parenteral Drug Therapy Manual and spoke with pharmacy staff to understand how this drug was to be administered and what monitoring was necessary. We also discussed this treatment with the internal medicine resident, who explained that they were also using magnesium to treat her hypomagnesemia, which made sense. The patient’s potassium was up only slightly after the first dose, so we repeated the IV infusion the next morning. Follow-up blood work showed her potassium and magnesium 4 NURSING NEWS VOL. 14 NO. 3 slowly climbed into the low normal range. At the time, we really didn’t understand why magnesium was being used to treat low potassium, and low potassium wasn’t listed as an indication in the pharmacy monograph. Since this treatment was new to us, we wanted more information and sought out Anne Massicotte, the drug information pharmacist, who shared a few articles that explained that magnesium is important in the regulation of intracellular potassium. When hypokalemia and hypomagnesemia coexist, the magnesium deficiency should be corrected first, which will help in the correction of hypokalemia. Lynne Kroeger, one of the nurses involved in this situation, volunteered to prepare a case report in order to share the story. Several in-services were held for staff who hadn’t experienced the situation first-hand, so they could benefit from what we had learned. As nurses, we need to share our stories because they are a rich and valuable resource. It is important for us to ask questions and try to learn the answers, making use of the many resources we have available and talking to subject-matter specialists to learn more. The result is satisfying learning that stays with us and strengthens our practice. Talking to your patients about MRSA Nurses are often concerned about how to share information about MethicillinResistant Staphylococcus Aureus (MRSA) with their patients. Infection Prevention and Control (IPAC) can provide resources and information to all staff. Nurses should be current with IPAC policies and know where to find more information for themselves and their patients. It is better if a health-care provider within a patient’s circle of care is the one who provides them with education about MRSA. Below is an example of some of the questions and information you can provide your patients who are diagnosed as MRSA-positive. Background Information A 77-year-old woman comes in for an elective total knee-replacement surgery. Routine swabs are taken at admission, and she is admitted to a four-bed room. Her swab results show she is MRSA-positive. sometimes a yellow gown when providing you with care. We will also post a green sign outside your door or curtain and you may be moved to a private room. Because you have shared a room and bathroom with your roommates, it is possible that you all have come into contact with each other’s germs. We will test your roommates to see if they have come into contact with MRSA while sharing the room. Being a carrier of MRSA does not change anything for your family or visitors, but they can help stop the spread of all kinds of germs by cleaning their hands often while they are here. They should clean their hands before they come into your room and after they leave your room. The hospital provides alcohol-based hand sanitizer (Purell) on every floor so visitors can easily clean their hands. If your family or visitors are involved in your care, and will be doing things like getting you up to go the bathroom or bathing you, the nursing staff will ask them to wear gloves and a gown. What is MRSA? What does it mean for you while you are in the hospital? What does it mean MRSA is a bacteria or germ that lives on for you when you are the skin. Most people don’t know that they are carriers of this germ, because it doesn’t discharged from the make them sick or cause any problems. We hospital? test patients for this germ because patients in the hospital are not as healthy as usual, and it can be easier for them to get sick, even from bacteria that normally would not affect them. It’s important for us to know if you or any other patient has MRSA, so that if you get sick from it we can treat you with special antibiotics to help you get better. Because there are so many sick people in the hospital, it’s important to try not to spread germs from one patient to another. Because you are a carrier of this MRSA germ, the health-care workers will wear gloves and Before you are discharged home, you will meet with health-care professionals and staff from the Community Care Access Centre (CCAC). They will help to plan for personal care in your home. CCAC provides gloves and gowns for workers providing personal care to patients who are MRSA-positive. Many people in the community have MRSA, and you don’t have to take special precautions at home. Good hygiene, including washing your hands often, is the best way to avoid spreading MRSA to other family members. What will happen when you come back for follow-up care? Your file will let us know that you are MRSApositive. When you register at the desk, the clerk will ask you to clean your hands, but you don’t need to take any other precautions while you are in the waiting room. When you go to the clinic room, the health-care provider will wear gloves when performing care. Healthcare providers should also wear a gown if they think their skin or clothes will come into contact with you during your care. NURSING NEWS VOL. 14 NO. 3 5 Pam’s Computer Corner Electronic etiquette at work IS Training and Complex Support (TACS) team: Back Here to help Work-related e-mails Do you in the “good old days,” a friendly letter started with “Dear…” and ended with “Sincerely…” In the business world, we use these salutations to express politeness, respect and professionalism. Our words not only convey the meaning of our message, but relate our mood, tone and attitude as well. Dos Don’ts When first contacting someone, use a salutation including the recipients name(s). Avoid confusion by avoiding acronyms and slang. Use clear, simple language to convey your message. Be courteous. Use “please” and “thank you” when making requests. Typing in all capital letters indicates shouting and should be avoided. Also avoid using bold, underline, italics or other modifiers for emphasis. Acknowledge e-mails in a timely manner. If you don’t have an answer just yet, let the sender know you are working on it. Be sure to reply or share messages only with those people who need your answer. Do not “Reply All” unless it is absolutely necessary. Think before you reply. E-mails are permanent Help reduce email overload. Don’t fill up your colleagues’ inboxes with unwanted or written documents and should not be written inappropriate email. in haste or in anger. Respect privacy and confidentiality. Use MRN number or initials when e-mailing colleagues about patients. Respect the privacy of others. Ask permission before forwarding a message. Our emails are subject to the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA). Cell phones and texting Dos Don’ts Put your personal cell phone on silent mode while at work. Don’t respond to personal calls or texts while on duty. Wait until your break. Use your TOH smartphone to access timely clinical information like policy and procedures or drug information guides. Remember, if it’s too late to call, it’s too late to text. Wait until the next day to send your message if it is not urgent. Your smartphone can be a valuable tool for your practice. Please be considerate and responsible when using technology at work. For more information, see TOH policy for Use of Cellular Telephones and other RadioFrequency Transmitting Devices (ADM III 230). AnyWhere RN have an Automated Dispensing Cabinet on your unit? If so, you can use AnyWhere RN on any computer on your unit to submit medication requests and wastages, saving you time! Training for AnyWhere RN is available online via the Enterprise Learning Management (ELM) system: • Go to myTOH • Click ELM • Click Search Catalog • Type Anywhere and click Search Activities • Click Enroll • Click Submit Enroll • Click Launch • Follow the course directions. Clinical White Boards Computerized Provider Order Entry (CPOE) is being rolled out across TOH to both inpatient and outpatient areas. CPOE allows Department of Medical Imaging (DMI) orders to be entered remotely. On inpatient units, Clinical White Boards (CWB) will communicate new orders. The CWB also provides enhanced communication features including: • alerts for isolation, falls risk, central line, and others • duplicate patient flags identifying patients with the same name • name of physician, resident and nurse responsible for patient • break and coverage information • results flag to indicate when results are available • indicators to show when a patient is out of the unit CWBs also allow nurses to enter notes, which are then flagged for physicians to read. CWBs are being rolled out at the General Campus now. The dates for rollout at the Civic Campus have not yet been decided. You will be updated as the rollout continues. 6 NURSING NEWS VOL. 14 NO. 3 Successful Candidates Nursing representation on committees for 2012 to 2014 The fourth election for nursing representation on TOH’s senior committees took place on May 9, during our Nursing Week celebrations. The successful candidates, listed below, will take up their roles in the fall of 2012. The Work Group would like to congratulate all those who demonstrated leadership by putting their names forward for these positions. The successful candidates will be the voice of TOH nurses over the next two years and will provide us with reports on the committees’ work annually. Committee Quality ONA Representative Lisa Herlehy [email protected] Management Representative Lisa Freeman [email protected] Emergency Preparedness Kelly Robillard [email protected] Tracey Bungay [email protected] Brigitte Deslaurier [email protected] Ruth Fincham [email protected] Jennifer Bennett [email protected] Colleen MacPhee [email protected] Patient Safety Fiscal Advisory The members of the Nursing Representation on TOH Senior Committees Work Group are: • Laurie Allan • Robin Devey • Roch Landriault • Robin Morash • Cheryl Anne Smith • Frances Smith Thank you to Evelyn Kerr, Eric Drouin, Marilyn Leney, Andrea Jewell, Claudia Hampel and Nancy Jacobs for your help on election day! Nurse mentors make a difference I am retiring after 35 years at TOH. I have met many wonderful nurses along my career path, but I would like to acknowledge one nurse who had an important impact on my nursing career. She retired as Madelyn Morgan, but I knew her as Madelyn Firth in the 1970s, when she was the evening nursing coordinator. I was just starting my career as a very young nurse on a small unit in the old General Hospital on Bruyère Street. I worked the evening shift with an RPN. I experienced my first death on that unit, and I was beside myself. I called Madelyn, as my supervisor, and she was the most compassionate person I could ever have wanted to help me in that situation. I had never seen a dead person let alone have to put dentures into a person, dead or alive. Madelyn walked me through what had to be done and helped me wade through the policies in place. She taught me how to talk to the grieving family and was there for moral support. At first, this experience made me think I did not want to be an nurse any more; it was just too sad a situation to cope with. Little did I know that I would encounter this situation many more times once I moved to the ICU later in my nursing career. Madelyn paved the way for me, gave me confidence in my ability to cope in difficult situations and I will be forever grateful to her for what she taught me that evening. She gave me the will to continue being an RN and here I am at the end of my 35year career at TOH, thanks to her! What’s up in nursing education? Nursing Education Days The registration for TOH Nursing Education Days has been overwhelming. Thank you for your continuing interest in these in-house educational opportunities. We have a full schedule for the upcoming year, including: Course name Date Orthopedic Nov. 2 Pain Management I Nov. 5 Facilitating Learning Experiences Workshop Nov. 21 Pain Management II Nov. 27 Facilitating Learning Experiences Workshop Nov. 28 Palliative Care 2 Workshop Dec. 5 By revising our processes, discontinuing the continental breakfast and reducing our printing costs, we are able to continue to offer these Nursing Education Days free of charge. As a courtesy to others, if you are unable to attend the session you have registered for, please contact Nursing Education – NPPD a minimum of 48 hours prior. Your spot will be offered to staff on the waiting list. Please register online for the Nursing Education Day of choice. Registration forms and more information are available on InfoNet. 9 Departments & Services 9 TOH Education 9 Nursing 9 Nursing EDUCATION DAYS / WORKSHOPS Nursing Education 78760 [email protected] I have thought of Madelyn many times and asked myself: “How would Madelyn deal with this situation?” Thanks, Sue Laframboise NURSING NEWS VOL. 14 NO. 3 7 A team to be proud of Ambulatory Care Services What an exciting way to celebrate ambulatory care services! On May 11, the Ambulatory Care nurse educators and clerks coordinated their third annual conference. Our Clinical Director, Joanne Read, started the day with a warm and inspiring welcome, which was followed by an array of interesting presentations. The presentations were diverse in subject matter, from bullying and violence in the workplace to the use of tea tree oil in blepharitis. We were even updated on menopause and had a case presentation of dermatology patch allergy testing. The day was well received by all and we are looking forward to more successful conferences. Work-life balance As a nurse and manager, effective communication, time management and collaborative planning are a few of the basic skills that I use each day in my practice. However, going back to school in the last year has underlined the need for me to upgrade the strategies I use every day to better juggle the demands of full-time studies, employment and home life. Here are some examples of how I use technology to keep ahead of my many commitments: • Outlook calendar: I use Outlook for all my commitments. All entries in my calendar are colour-coded for the projects I am involved in. I also enter all my study time and assignments in their own colour, with a 1.5-day reminder of their due dates. Personal engagements are also colour-coded and have one-day reminders. I block time in my calendar to do preparation and follow-up work, school work, and for travel time for meetings off-site. I usually have a full week printed with the priorities for the week in the margin. Additionally, I have daily to-do lists that I update each day. I also make it a point to schedule fun family time every Friday night. • Excel spreadsheet: For the two courses I am currently taking, I have a week-by-week view of the full quarter in a spreadsheet with all assignment due dates outlined. I post copies on the board in my office and on the fridge at home, leaving me no excuses for procrastination. I get a lot of satisfaction from checking off each completed assignment. • E-mail: I try to limit the number of times I access my inbox during the workday. When I open an e-mail, I respond immediately, flag it for future review or assign it to someone else if it requires their attention rather than mine. I try not to handle a message twice. I use the same colour code system for my e-mails as I do in my calendar. • iPhone: My e-mail, contacts, and calendar are all synchronized with my iPhone. I can access it all no matter where I am, and can even read eBooks and do school work on the run. Above all, it’s important to be consistent and to stick with the system, no matter how you arrange it. Finishing this article means I can check one more item off my to-do list for the day! Salma Debs-Ivall 8 NURSING NEWS VOL. 14 NO. 3 Nursing Skills Fair The Nursing Skills Fair is a popular venue for learning. We’ve had great attendance at the last two fairs, with 564 attending in the fall and 629 in the spring. We had over 20 presenters at both fairs. Special thanks to all the presenters, especially the clinical nurses from 6NW (Surgery), Special Care Nursery, Neonatal Intensive Care Unit, Obs/Gyn and Ward B (TOHRC). The next Nursing Skills Fair will be October 23 to 25. Hope to see you there! October 2012 Nursing Skills Fair for RNs and RPNs CIVIC CAMPUS Tuesday, October 23, 2012 Tulip Café 1, 2 and 3 9:00 a.m. – 3:00 p.m. GENERAL CAMPUS Wednesday, October 24, 2012 Royal Room 9:00 a.m. – 3:00 p.m. RIVERSIDE campus Thursday, October 25, 2012 Amphitheatre 10:00 a.m. – 3:00 p.m. There will be a draw for door prizes at the end of each day.