LabTech Software Vendor Partner Solutions for IT

LabTech Software Vendor Partner Solutions
for IT Service Providers
At LabTech Software, it is our mission to revolutionize the way
IT professionals deliver services. As a customizable remote
monitoring and management (RMM) platform, LabTech extends
the power of automation and fosters impactful integrations with
innovative, industry-leading third party products. IT service
providers benefit from our comprehensive collection of
integrated products and the list is always growing!
LabTech Synergy Platform
LabTech was developed with an open access mindset that
enables vendor partners to integrate and IT service providers to
customize automation that works for their business. The evolution
of the LabTech Synergy Platform takes this approach to the next
level with the development of an all-encompassing, completely
open platform coupled with a vibrant ecosystem of APIs, SDKs
and developer communities. Our vendor partners are leveraging
the LabTech Synergy Platform of services to deliver solutions that
add value and solve challenges for IT service providers.
LabTech Supported Products
Onboarding and standardization are simplified through LabTech’s
seamless integrations with trusted third party products. Products
that are supported by LabTech can be deployed or uninstalled
with a single click and vital functions can be managed through
the LabTech Control Center. While other platform management
providers intentionally bind clients by locking them into strippeddown OEM versions of software, LabTech offers the same
commercial or business versions sold directly from the vendor.
Single-Pane-of-Glass Management
At LabTech Software, we are vendor agnostic so you can select
a solution that is licensed through LabTech or continue using
the solutions you use today. LabTech enables out-of-the-box
detection and monitoring through a single-pane-of-glass for
more than 100 product versions. LabTech’s platform approach
and comprehensive interface allow IT professionals to increase
productivity through unparalleled visibility into their clients’
IT infrastructure.
The Solutions You Need
LabTech Software provides today’s IT service professionals with
the right tools to grow a successful business. We’ve
accomplished this through partnerships with some of the
best-known and well respected vendors in the IT industry.
LabTech’s Technology Alliance Partner Program (TAPP) offers
resources and opportunities for integration and collaboration,
attracting a variety of vendors in categories such as:
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Antivirus/Anti-Malware
Backup and Disaster Recovery
Desktop Management
Email Protection
Network and Server Management
Patch Management
Remote Control and more
To learn more about LabTech Software’s robust selection of
integrated solutions, contact your LabTech Software
representative.
Phone: 877.522.8323
Web: www.labtechsoftware.com/vendor-solutions
LabTech Software Vendor Partner Solutions for IT Service Providers
Backup & Storage
Specialty
Vendor
Backup &
Storage
Description
Integration
Products
Type
Arcserve UDP combines industryproven image backup, tape,
replication, high availability and true
global de-duplication technologies
within one, simple solution. It is a next
generation architecture that delivers
comprehensive Assured Recovery
capabilities with unmatched ease of
use. Innovative technologies include
a new unified, scale-out architecture,
simple task-based data protection
plans, Assured Recovery capabilities
and true global de-duplication.
Manage and monitor backup
jobs with LabTech Backup
Manager, agent view for job
configuration and scripts for
deployment.
Arcserve® Unified Data
Protection family of products
On Premise
with Off-Site
Capabilities
Allows IT service providers to back
up their clients’ data, databases and
documents from their desktops,
laptops and servers to a private cloud
or to the BackupAgent cloud.
Deploy, configure and
monitor through LabTech’s
management console.
BackupAgent
Vendor Cloud or
Private Cloud
Disk-to-disk recovery solution
designed to provide reliable
protection and fast recovery for both
physical and virtual Windows servers
and desktops from local disk or offpremise cloud storage.
Monitor the backup status
of all systems; create, edit
or modify a current backup
job for any device across
multiple sites from LabTech’s
management console.
Deploy backup remotely.
Perform automatic full and
incremental backups of SQL,
Exchange and other critical
applications.
ShadowProtect®
On Premise
with Off-Site
Capabilities
Online data backup and recovery that
saves critical business data to a secure
off-site location and, if you prefer, to
a local appliance for quicker recovery
time. It is the perfect solution for
servers running Microsoft Windows
with Exchange and SQL.
Monitor, diagnose and repair
a variety of backup issues
remotely through the LabTech
management console.
VaultLogix Cloud Backup &
Recovery®
Vendor Cloud
Backup and recovery of VMware
vSphere and Microsoft Hyper-V virtual
machines (VMs), Windows-based
endpoints—and even some physical
Windows-based servers.
Manage and monitor
backup jobs across multiple
customers and back up
server configurations from
inside LabTech to ensure the
protection and availability
of virtual environments and
physical endpoints.
Veeam Backup & Replication™
Veeam Endpoint Backup™
On Premise
with Off-Site
Capabilities
Network and Server Management
Specialty
Print
Management
Vendor
Description
Integration
Products
Type
A cloud-based plug-in solution that
provides proactive monitoring of
printers on client networks.
Alerts, printer discovery and
monitoring capabilities are
integrated with LabTech.
Printer activity and error
messages are automatically
accessible within the
dashboard.
Xerox® PrintAssist Services
LabTech Plug-In
Desktop Management
Specialty
Vendor
PC
Optimization
Remote
Control
Description
Integration
Products
Type
Enables proactive optimization of
end-user environments by improving
endpoint functionality, performance
and reliability. Removes unnecessary
files and eliminates online digital
traces that compromise privacy.
Automate endpoint cleaning
schedules. Schedule the
CCleaner master script
on multiple machines in
a group. Installation and
implementation are handled
from within LabTech.
CCleaner Business Edition
LabTech Plug-In
A remote support, access and
meeting solution that allows IT
professionals to repair computers,
provide updates and manage systems
or servers.
Deploy, activate and uninstall
ScreenConnect automatically
and remotely. Launch a
fast, secure remote support
session from LabTech. Easily
see which computers are not
running ScreenConnect.
ScreenConnect
LabTech Plug-In
Offers blazingly fast speed, multimonitor support and greater
functionality than VNC. Provides an
all-in-one solution in a single software
package: remote maintenance,
spontaneous support, access to
unattended computers, individual
training sessions and teamwork.
Deploy, activate and uninstall
TeamViewer automatically
and remotely. Once installed,
launch TeamViewer from
the LabTech computer
management workspace with
a single click.
TeamViewer
LabTech Plug-In
Description
Integration
Products
Type
Provides fast, proactive, effective
endpoint protection for Windows,
Mac, Linux or BYOD users. Known
for its precision, ESET strikes a rare
balance between fast scanning
speeds and high detection rates,
while eliminating false positives. ESET
has never missed an “in the wild”
virus since testing began and has
the longest unbroken string of Virus
Bulletin VB100 awards.
Apply focused policies
automatically based on
LabTech groups and clients,
as well as exclusions. Monitor,
manage and configure
templates through LabTech’s
Antivirus Dashboard. Perform
remote silent installation and
activation of agents. Initiate
on-demand endpoint scans
and updates. Set ESET-specific
configuration policies. Export
reports. View system health
at a glance.
A second opinion scanner designed to
rescue computers that have become
infected with viruses, spyware, Trojans,
rootkits and other malware, despite
continuous protection from
up-to-date antivirus software.
Execute an automated clean
or scan with a customized
schedule. LabTech creates
a support ticket when a
machine becomes infected.
Use LabTech to enable
centralized control of scan
and remediation activities
for malware. Configure
exclusions.
Malwarebytes creates the best
disinfection and protection solutions
to combat the world’s most harmful
Internet threats. Malwarebytes
software eliminates and protects
against zero day threats that other
endpoint security products miss and
stops known and unknown exploit
attacks. Malwarebytes solutions are
compatible with other endpoint
security products and offer a powerful
multi-layered defense.
Manage, deploy and run
reports for Malwarebytes
solutions through the LabTech
platform.
Security
Specialty
Antivirus/
Anti-malware
Vendor
ESET Endpoint Antivirus
ESET Endpoint Security
On Premise
ESET Mail Security
ESET File Security
HitmanPro
Cloud
Malwarebytes Anti-Malware
for Business
Cloud
Malwarebytes Endpoint
Security
LabTech Software Vendor Partner Solutions
for IT Service Providers
Security (continued)
Specialty
Description
Integration
Products
Type
Unrivaled security with leading
performance and smarter information
management that provides multiple
layers of protection including
reputation analysis, file behavior
monitoring, IPS, firewall and strong
antivirus with application and device
control. It offers a single client, single
management console across physical
and virtual Windows and Mac endpoints.
Deploy to one or multiple
clients, detect versions
and definition versions,
monitor protection statuses
and perform day-to-day
management activities from a
single console.
Symantec™ Endpoint
Protection
On Premise
Combines anti-malware and
antispyware into a single, small
footprint security solution designed
to provide comprehensive malware
protection without slowing PCs or
networks. Using next generation
technology, VIPRE protects your clients’
computers from all types of malware
threats including viruses, adware,
spyware, worms, rootkits and more.
Perform scheduled and ad
hoc on-demand scans and
definition updates. Install and
activate agents silently and
remotely. Detect whether
VIPRE is installed and autostart the security service if
it isn’t running. Set files and
directories that need to
be excluded from scans or
always blocked. Use advanced
functionality for deep scans,
quick scans, active protection,
email alerts and more.
As a cloud-driven solution, Webroot
SecureAnywhere® drastically reduces
the service challenges, management
time and costs associated with
integrating endpoint security.
Offering the next generation in
malware prevention and remediation,
it brings together innovative file
pattern and predictive behavior
recognition technology to stop
known threats and prevent unknown
zero-day attacks.
Management capabilities
include deployment, initiating
and scheduling three types
of scans, uninstalling and
monitoring threat statuses
through LabTech. Access the
toolbar button, monitors,
scripts and custom data
views. Monitor protection
status, threat counts, check-in
times and program versions.
Integration is compatible
with LabTech on premise and
LabTech cloud.
Email
Protection
Provides a wide range of hosted email
services that are differentiated by
their ease of implementation and use,
unique features and effectiveness,
and affordability. Capabilities include
email threat protection such as email
security, archiving, encryption and more.
Monitors availability and sends
an alert in case of a disruption
or when inbound or
outbound latency is detected.
Reflexion - a Sophos
Company
Cloud
Password
Management
Allows IT professionals to store,
organize and manage privileged/
shared accounts in an on premise,
web-based vault. Password and identity
access is managed across the entire IT
infrastructure of client companies.
Access shared credentials from
a single information source,
the LabTech console. Quickly
access passwords required to
work on client devices.
Secret Server
LabTech Plug-In
Patch
Management
Extends LabTech’s Microsoft
update patching to third party
applications such as Adobe, Java
and other commonly vulnerable
applications to keep client systems
up-to-date. It is written in LabTech’s
scripting language and downloads
scheduled updates directly from the
manufacturer and pushes patches
to computers automatically.
Automatically downloads
third party patches from the
manufacturer and pushes
them to client computers.
Exemptions may be applied
to groups or sites as needed.
Integrated into LabTech’s
automation workflows, group
structures and scripting
capabilities.
App-Care
LabTech Plug-In
Antivirus/
Anti-malware
v4-MSP2015
Vendor
VIPRE Antivirus Business
VIPRE Business Premium
(LabTech integration is not
available for VIPRE Business
Premium)
On Premise
Webroot SecureAnywhere®
Business Endpoint Protection
Webroot SecureAnywhere®
Business Mobile Protection
Cloud
Webroot® System Analyzer
To learn more about our product selection, visit www.bluesolutions.co.uk/vendors/labtech or call 0118 9898 222.