REVEILLE MONITORS HEALTH AND PERFORMANCE OF EMC

REVEILLE MONITORS
HEALTH AND PERFORMANCE OF
EMC XPRESSION
Agentless application-level monitoring with automatic
notifications, metrics, diagnostics, and repair
ESSENTIALS
• Realtime status of EMC Document
Sciences® xPression® components
and processes
• Monitor actual end-user experience
• Automated diagnostics and repair
• Up-to-the-minute service-level status
• Realtime notifications and alerts via
THE CHALLENGE
Companies that rely on EMC Document Sciences xPression for document generation need to
know when users experience service issues. Most depend on phone calls or user e-mails for
production interruption alerts. It can be difficult to track the ongoing performance levels of
application processes and actual end-user services levels. In addition, there is no detailed
information available out of the box for capacity planning and virtualization.
Without appropriate application monitoring and automated repair, companies cannot
reliably lower operational costs and increase service levels in high volume transactional
content management environments. And without the right metrics and reporting, there is
no way to plan for the future.
e-mail, mobile devices, RSS
THE REVEILLE SOLUTION
• EMC Certified
Reveille for xPression is the only agentless application level monitoring system for EMC
Document Sciences xPression. It ensures the timely operation of key components and
processes of Xpression implementation.
Reveille monitors xPression’s components and processes, diagnoses the cause of a problem
and automatically repairs it or waits for administrative approval to repair. This proactive
solution ensures the excellent user experience and smooth, continuous operation of fulfills
the business processes supported by xPression implementation
INFORMATION
INTELLIGENCE PARTNER
SOLUTION OVERVIEW
The graphic console and dashboards provide up-to-the-minute activity of xPression design
and interactive user communications, segmented by business group, site location, or other
criteria.
Reveille for xPression comes with xPression-aware wizards, enabling installation in days, not
weeks. Pre-configured with xPression-specific tests, companies can quickly and easily
configure the Reveille Management Console for their unique business needs. Through
Reveille’s scorecard metrics, businesses can track more than 20 key performance indicators
and use that information for baselining performance to support trending and capacity
planning
REVEILLE SCORECARD METRICS
•Key web services and batch job processing times to verify your system is processing at
expected capacity
•Design client metrics including document open, save, preview and versioning times to
ensure document design users are at their most productive
• Successful and error batch job counts to verify system throughput
•xResponse/xRevise interactive document metrics including document open and submit
times to ensure documents are being edited quickly
•Critical system health statistics including memory usage, CPU consumption, free disk
space and log file size to ensure necessary system capacity to produce mission-critical
documents
Reveille for xPression can be easily extended to other business-critical applications,
including EMC Documentum® and EMC Captiva®, to provide a comprehensive service level
view of the business in a single, centralized dashboard.
INFORMATION
INTELLIGENCE PARTNER
SOLUTION OVERVIEW
SERVICE MONITORING AND AUTOMATIC REPAIR
Reveille Management Console ensures improved service levels through monitoring,
automatic remediation, threshold-based notifications, and pre-defined EMC Document
Sciences xPression scorecard metrics.
The console provides the ability to:
• Monitor, alert, diagnose, and repair EMC Document Sciences xPression application
exceptions, conditions and service interruptions before production is impacted
• Receive real time notifications and alerts via email, mobile devices, and RSS
• Use pre-defined scorecard metrics for continuous improvement of xPression functions.
• Specific analysis of transaction volumes, user activity, and Docbase/Repository activity
OVERVIEW OF PROCESSES
Reveille Management Console monitors EMC Captiva InputAccel’s key processes, including:
• Produce – to ensure production processes are running and work queues are not getting
clogged with process exceptions or unhandled batches
• Classify – to ensure documents are recognized and routed to their destinations
INFORMATION
INTELLIGENCE PARTNER
SOLUTION OVERVIEW
• Validate – to ensure the key third-party applications that support the validation process,
such as ERP or CRM systems, are available to the validation process
• Deliver – to ensure the destination systems, applications and databases have properly
received the data
The Reveille management console not only integrates seamlessly with EMC Document
Sciences xPression, but also with your other ECM applications to provide monitoring for
EMC Documentum / xCP, Microsoft SharePoint, IBM FileNet, and IBM Content Manager.
Management Consoles are VMware-Ready.
FAST CONFIGURATION, NO PERFORMANCE HIT
Reveille management consoles are installed on Microsoft Windows-based servers located
inside the firewall within a customer environment. Out-of-the-box application-aware tests
are configured with Reveille wizards. These wizards simplify and speed the configuration
of powerful and robust monitoring solutions that can be implemented in days.
Because the Reveille Servers use an “agentless” monitoring approach to test the
components, process, and user experience for Xpression implementations, no software
is installed on the EMC servers, and the solution has zero impact on performance.
EMC CERTIFIED
Reveille for xPression is an EMC Certified solution. EMC engineers have reviewed its
architecture for functional completeness, performance, scalability, security, deployability,
supportability, and interoperability with associated enterprise applications. EMC Certified
solutions offer tight roadmap alignment with EMC platforms, generate a rapid return on
investment, and replace expensive customizations. See www.emc-solutioncatalog.com.
ABOUT THE PARTNER
LEARN MORE
To learn more about Reveille
and management Console for
EMC Document Sciences xpression,
visit www.reveillesoftware.com or
contact [email protected].
To learn more about how EMC products,
services, and solutions help solve your
business and IT challenges contact your
local representative or authorized
reseller—or visit us at www.EMC.com
Reveille Software™ provides the most widely-used packaged application and performance
management (APM) solution for enterprise content management (ECM) applications.
Reveille proactively monitors user experience, application processes and business metrics
to improve end-user experience and increase application governance. Used by hundreds
of companies, including Amgen, Nestle and JP Morgan Chase, Reveille provides improved
application service levels and reduced application operating costs so that business-critical
applications perform at peak efficiency and availability.
ABOUT EMC
EMC Corporation is a global leader in enabling businesses and service providers to
transform their operations and deliver IT as a service. Fundamental to this transformation
is cloud computing. Through innovative products and services, EMC accelerates the journey
to cloud computing, helping IT departments to store, manage, protect and analyze their
most valuable asset — information — in a more agile, trusted and cost-efficient way.
Additional information about EMC can be found at www.EMC.com.
EMC2, EMC, Documentum, Captiva, Document Sciences, and the EMC logo are registered trademarks or trademarks of
EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their
respective owners. © Copyright 2013 EMC Corporation. All rights reserved. Published in the USA. 02/14 Solution Overview H12784
EMC Corporation
Hopkinton, Massachusetts 01748-9103
SOLUTION OVERVIEW
1-508-435-1000
INFORMATION In North America 1-866-464-7381
INTELLIGENCE
PARTNER
www.EMC.com