annual report - The Insurance Institute of Ireland

ANNUAL
REPORT
2014
www.iii.ie
CONTENT
INTRODUCTION FROM THE CHIEF
EXECUTIVE
2
MESSAGE FROM THE OUTGOING
PRESIDENT
4
2014 AT A GLANCE
6
LOCAL INSTITUTE TIMELINE
8
FINANCIAL STATEMENTS
10
III QUALIFICATION ROLL CALL
30
THE III STRATEGIC PLAN 2015–17
The Insurance Institute of Ireland
is the professional excellence and
lifelong learning partner of the
insurance industry.
INTRODUCTION
Each year The Insurance Institute of Ireland’s Annual Report gives
members and stakeholders a snapshot of our organisation at a
moment in time, highlighting the achievements of the year gone by and
identifying goals for the immediate future.
Research carried out by Red C in the first quarter of 2014 proved useful
in getting a clearer sense of member experience and expectation. In
response to its findings, work began on updating the look and feel of III
textbooks, redesigning and improving www.iii.ie, developing the iiiBonus
member benefit and a ‘Women In Finance’ mentoring programme in
partnership with the Institute of Banking.
The tone of the year was a little different in that one strategic plan
came to an end and preparation for the next phase began in earnest,
meaning that at a senior management level our focus was very much
on the bigger picture.
To that end I’d like to thank our outgoing president John Eves for his
insightful counsel and active engagement throughout the year. Equally
to Chairperson Richard Endersen and the Board of Directors, I thank
you all for your enthusiasm and commitment. The Local Institutes, your
energy and pride in your community continues to inspire and I thank
you for your dedication.
We’re heading into an exciting period for the III and I encourage you
to learn more about the next stage of the journey in the Strategic Plan
2015–17 contained within this publication.
Eamon Shackleton
CEO, The Insurance Institute of Ireland
2
MESSAGE FROM THE
OUTGOING PRESIDENT
I am honoured to have served as President of The Insurance Institute
of Ireland for 2014–2015. I have always been proud of working in the
insurance industry and my experiences over the last twelve months
have only served to strengthen that pride.
My presidency coincided with a period of strategic planning for the III.
Part of this process involved taking stock of all that has been achieved
in recent years. The objectives set in late 2011 are all well underway
or indeed completed already; impressive given the uncertainty of the
market during that time.
The strategic planning process also underlined how Eamon and his
team remain keenly in tune with industry trends, ready to innovate and
add to offerings as required, all in service of the needs of member and
market.
I’d like to wish incoming president Gearoid Gilley every success in what
I am sure will be an exciting period for the institute.
I’d also like to thank Richard Endersen, Chairperson of the Board of
Directors of the III, Professor Gerard McHugh, Chair of the Professional
Standards Committee and all members of our National Council and
Local Institutes for their ongoing service to the insurance community.
John Eves
BA MBS FCCA FCILA Fuedi-Elae
Managing Director, Thornton & Partners
4
17
%
2014 AT A GLANCE
increase in the
number of III
graduates
€
193
63,086.50
%
increase in the
number of members
maintaining MDI
designations
raised for charity
53
4
%
increase in the
number of CPD
hours offered by
the III
%
increase in the
number of members
maintaining APA
designations
10
90
%
of all CPD was
completed online
through iiiConnect
%
increase in the
number of members
availing of CPD
content
49
82
%
of members
checked out
iiiBonus offers
in the 6 months
it was live
hours of CPD
made available
to members, both
online and face to
face
377,920
visits to www.iii.ie
6
7
LOCAL INSTITUTE TIMELINE
The Insurance Institute of Dublin
Conferral 27.05.14
The Insurance Institute of Cork
Annual Dinner 24.01.14
The Insurance Institute of Dublin
Annual Dinner 21.03.14
The Insurance Institute of Sligo 50th
Anniversary ‘At The Races’ 17.06.14
The Insurance Institute of Limerick
Annual Dinner 07.02.14
The Insurance Institute of Galway
Annual Dinner 28.02.14
The Insurance Institute of
Sligo Conferral 10.04.14
The Insurance Institute of Galway, Croagh
Patrick Climb with Young IBA 19.07.14
The Insurance Institute of Dublin
Charities Lunch 03.10.14
The Insurance Institute of Galway
Conferral 01.04.14
The Insurance Institute of Cork
Conferral 26.03.14
The Insurance Institute of Cork
Charities Jazz Lunch 24.10.14
The Insurance Institute of
Sligo Annual Dinner 07.11.14
The Insurance Institute of
Limerick Conferral 02.04.14
The Insurance Institute of Limerick
Networking BBQ 27.06.14
8
9
FINANCIAL STATEMENTS
COMPANY INFORMATION
FOR THE YEAR ENDED 31 DECEMBER 2014
COMPANY INFORMATION
11
NATIONAL COUNCIL 2014–2015
DIRECTOR’S REPORT
12
14–15
INDEPENDENT AUDITORS’ REPORT
TO THE TRUSTEES AND MEMBERS
16
INCOME AND EXPENDITURE ACCOUNT
17
BALANCE SHEET
18
CASH FLOW STATEMENT
19
NOTES TO THE ACCOUNTS
20–28
DIRECTORS
Mr Frank Craven
Mr Richard Endersen
Mr John Eves
Mr Dargan FitzGerald
Mr Gearoid Gilley *
Mr Denis Kelleher Mr Gerard McHugh
Mr Kenneth Norgrove
Ms Adrienne O’Sullivan
Mr Eamon Shackleton
Ms Caitriona Somers
SECRETARY
Mr Frank Craven
COMPANY NUMBER518942
REGISTERED OFFICE
Insurance House
39 Molesworth Street
Dublin 2
PRINCIPAL BANKERS
Bank of Ireland
Allied Irish Banks
INDEPENDENT AUDITORS
Grant Thornton
Chartered Accountants and Registered Auditors
24–26 City Quay
Dublin 2
SOLICITORS
Linda Scales
59 Park Avenue
Dublin 4
* Appointed from 15th April 2014
10
11
NATIONAL COUNCIL 2014-2015
PRESIDENT
DEPUTY PRESIDENT
Mr John Eves BA MBS FCCA FCILA Fuedi-Elae Certified Insurance Director
VICE PRESIDENT
Mr Ken Norgrove FCII Chartered Insurer Certified Insurance Director
CORK REPRESENTATIVES
12
Mr Gearoid Gilley FCII Chartered Insurer
Mr Brian O’Dwyer BA (Hons) CIP Dip FS Ins
Mr Paul Kavanagh CIP QFA Certified Insurance Director
Mr Rory O’Sullivan BA (Hons) CIP
Ms Susan Stanley ACII Chartered Insurer
Mr David Coffey ACII Chartered Insurer BBS (Hons)
Mr Rory Coughlan ACII Chartered Insurance Broker BSc HDip SSHW QFA
Mr Eamonn R. Downey CIP
Mr John Higgins ACII Chartered Insurance Practitioner QFA Dip Inf Tech
Mr Denis Kelleher ACII Chartered Insurer QFA Certified Insurance Director
Mr Finbarr Moloney ACII Chartered Insurance Practitioner BA Dip SHWW
Ms Mary Scannell CIP Dip PMI Chartered Fellow CIPD
Mr William Sullivan BCL (Hons)
DUBLIN REPRESENTATIVES
Mr Michael Fleming ACII Chartered Insurer BA (Hons) LLB (Hons)
Mr Brendan Little ACII Chartered Insurer Dip FS Ins
Mr Philip Finegan CIP
Ms Ciara Deans ACII Chartered Insurer BA (Mod)
Ms Suzanne McKearney ACII
Mr Coleman Hudson LCOI
Ms Aileen Kavanagh
Mr Gareth Logan CIP
Mr Patrick Brennan QFA CIP
Mr Michael Cronin MDI
Mr Shane Hennelly BBS ACII Chartered Insurance Broker
Ms Elaine Maher BSc MSc CIP
GALWAY REPRESENTATIVES
Ms Hazel Morrison
Ms Rhonda Cribben CIP BBS BSc
Mr Darragh Guinnane
Mr Richard Geraghty CIP
Mr Andrew Parkinson CIP
Mr Padraic Benson
Ms Clare Flanagan
Mr Sean Lynn ACII
LIMERICK REPRESENTATIVES
Ms Ide O’Keeffe CIP
Mr Paddy Redmond BBS QFA CIP
Ms Fiona Brosnan BA CIP
Ms Evelyn Hanrahan BA HDE QFA FLIA (Dip)
SLIGO REPRESENTATIVES
Ms Orla Dever BBS CIP
Ms Jane Brady CIP
Mr Neil Carew CIP
Mr Patrick Bishop BSc (Hons) Dip L.A. Dip Surv. ICIOB
Mr Michael Fitzgerald ALIA (Dip) QFA
13
DIRECTORS’ REPORT
FOR THE YEAR ENDED 31 DECEMBER 2014
The Directors have pleasure in presenting their report and
the financial statements of the Company for the year ended
31 December 2014.
Statement of Directors’ Responsibilities
The Directors are responsible for preparing the Annual
Report and the financial statements in accordance with
applicable law and Generally Accepted Accounting
Principles in Ireland, including the accounting standards
issued by the Accounting Standards Board and promulgated
by the Institute of Chartered Accountants in Ireland.
Irish Company law requires the Directors to prepare
financial statements for each financial year which give a
true and fair view of the state of affairs of the Institute and
of the surplus of the Institute for that year.
In preparing these financial statements, the Directors are
required to:
• select suitable accounting policies and then apply them consistently;
• make judgements and estimates that are reasonable and prudent; and
• prepare the Financial Statements on the going concern basis unless it is inappropriate to presume that the Institute will continue in business.
The Directors confirm that they have complied with the
above requirements in preparing the financial statements.
The Directors are responsible for keeping proper
accounting records that disclose, with reasonable accuracy
at any time, the financial position of the Institute. The
Directors are also responsible for ensuring that the
financial statements comply with the Companies Acts
1963 to 2013. The Directors are also responsible for
safeguarding the assets of the Institute and hence for
taking reasonable steps for the prevention and detection of
fraud and other irregularities.
The Directors are responsible for the maintenance and
integrity of the financial information included on the
Institute’s website. Legislation in the Republic of Ireland
governing the preparation and dissemination of financial
statements may differ from legislation in other jurisdictions.
Legal Status – Incorporation
The Company incorporated on 17 October 2012 as The
Insurance Institute of Ireland and commenced trading on 1
January 2013. The Company does not have a share capital
and consequently the liability of the members is limited by
guarantee.
Principal Activities and Business Review
The principal activity of the Company is the provision of
education and training to the general insurance industry in
Ireland. The directors are satisfied with the performance of
the Company during the year under review.
Principal Risk and Uncertainties
The Directors consider the following to be the principal risks
and uncertainties facing the company:
• Entry into the market served by The Insurance Institute of Ireland by competitors
• Changes to the regulatory environment
• Continued fragmentation of the market due to reducing indigenous companies
Books of Account
Going Concern
The Directors have taken measures to ensure compliance
with the Company’s obligations under S.202 of the
Companies Act 1990 with regard to keeping proper Books
of Account. The measures taken are the use of appropriate
systems and procedures and the employment of competent
accounting personnel. The Books of Account are kept at
the Company’s registered office, 39 Molesworth Street,
Dublin 2.
The Directors are satisfied that the Company has adequate
resources to continue in business for the foreseeable
future. For this reason, the financial statements are
prepared on the going concern basis.
Directors
Auditors
The Auditors, Grant Thornton, have indicated their
willingness to continue in office in accordance with the
provisions of section 160(2) of the Companies Act, 1963.
The names of the persons who were Directors at any time
during the year ended 31 December 2014 are set out
below. Unless otherwise indicated they served as Directors
for the entire year.
Mr Frank Craven
Mr Richard Endersen
Mr John Eves
Mr Dargan FitzGerald
Mr Gearoid Gilley (appointed 15 April 2014)
Mr Denis Kelleher
Mr Gerard McHugh
Mr Kenneth Norgrove
Ms Adrienne O’Sullivan
Mr Eamon Shackleton
Ms Caitriona Somers
The Directors are satisfied that appropriate measures are
undertaken to ensure the wellbeing of the company.
Results
The results for the year are set out in the Company Income
and Expenditure Account on page 17. As the Company is
limited by guarantee and does not have a share capital the
Directors have not recommended a dividend.
On behalf of the Board of Directors
Signed:
Important Events Since The Year End
There have been no significant events affecting the
Company since the year end.
14
John Eves Date: 3 March 2015
Eamon Shackleton
15
INDEPENDENT AUDITORS’ REPORT
TO THE TRUSTEES AND MEMBERS
We have audited the Financial Statements of The Insurance
Institute of Ireland for the year ended 31 December 2014
which comprise the Income and Expenditure Account,
Balance Sheet, Cash Flow Statement and the related
notes. The financial reporting framework that has been
applied in their preparation is Irish law and accounting
standards issued by the Financial Reporting Council and
promulgated by the Institute of Chartered Accountants
in Ireland (Generally Accepted Accounting Practice in
Ireland).
This report is made solely to the Company’s shareholders,
as a body, in accordance with Section 193 of the Companies
Act, 1990. Our audit work has been undertaken so that we
might state to the Company’s shareholders those matters
we are required to state to them in an auditor’s report and
for no other purpose. To the fullest extent permitted by law,
we do not accept or assume responsibility to anyone other
than the Company and the Company’s shareholders as a
body, for our audit work, for this report, or for the opinions
we have formed.
Respective Responsibilities of Directors and Auditor
As explained more fully in the Directors’ Responsibilities
Statement set out on pages 14–15, the Directors are
responsible for the preparation of the Financial Statements
giving a true and fair view. Our responsibility is to audit
and express an opinion on the Financial Statements in
accordance with Irish law and International Standards
on Auditing (UK and Ireland). Those standards require
us to comply with the Auditing Practices Board’s Ethical
Standards for Auditors.
Scope of the Audit of the Financial Statements
16
An audit involves obtaining evidence about the amounts
and disclosures in the Financial Statements sufficient to
give reasonable assurance that the financial statements
are free from material misstatement, whether caused by
fraud or error. This includes an assessment of: whether
the accounting policies are appropriate to the Company’s
circumstances and have been consistently applied and
adequately disclosed; the reasonableness of significant
accounting estimates made by the Directors; and the
overall presentation of the Financial Statements. In addition,
we read all the financial and non-financial information in
the annual report to identify material inconsistencies with
the audited Financial Statements. If we become aware of
any apparent material misstatements or inconsistencies we
consider the implications for our report.
Opinion on Financial Statements
In our opinion the Financial Statements:
• give a true and fair view, in accordance with Generally Accepted Accounting Practice in Ireland of the state of the company’s affairs as at 31 December 2014 and of its result for the year then ended; and
• have been properly prepared in accordance with the requirements of the Companies Acts, 1963 to 2013.
INCOME AND EXPENDITURE ACCOUNT
FOR THE YEAR ENDED 31 DECEMBER 2014
Notes
Turnover
15
YearYear
EndedEnded
31 Dec
31 Dec
20142013
€€
4,945,3015,165,623
Administrative Expenses
(4,705,679)
(4,499,940)
Operating Surplus
.......239,622
........665,683
Interest Receivable
58,238
36,927
Matters on which we are required to report by the
Companies Acts, 1963 to 2013
Interest Payable and Similar Charges
..........(1,466)
............(1,469)
• we have obtained all the information and explanations which
we consider necessary for the purposes of our audit.
Surplus on Ordinary Activities before Taxation
296,394
701,141
• in our opinion, proper books of account have been kept by the Company.
Tax on Surplus on Ordinary Activities
3
.......(23,877)
.........(12,024)
Surplus for the Financial Year
.....272,517
......689,117
• the Financial Statements are in agreement with the books of account.
• in our opinion, the information given in the Directors’ Report on pages 14–15 is consistent with the Financial Statements.
Matters on which we are required to report by exception
We have nothing to report in respect of the provisions of the
Companies Acts, 1963 to 2013 which requires us to report to
you if, in our opinion, the disclosures of directors’ remuneration
and transactions specified by law are not made.
The accounting policies and notes on pages 20–29 form part of the Financial Statements.
The Company has no recognised gains or losses other than the results for the year as set out above.
All of the activities for the Company are classified as continuing.
These Financial Statements were approved by the Directors on the 3 March 2015 and are signed on their behalf by
TURLOUGH MULLEN FCA
For and on behalf of
GRANT THORNTON
Chartered Accountants & Registered Auditor
24–26 City Quay
Dublin 2
Date: 3 March 2015
Signed:
John Eves Date: 3 March 2015
Eamon Shackleton
17
BALANCE SHEET
CASH FLOW STATEMENT
AS AT 31 DECEMBER 2014
FOR THE YEAR ENDED 31 DECEMBER 2014
Notes
Tangible Fixed Assets
Fixed Assets
5
YearYear
EndedEnded
31 Dec
31 Dec
20142013
€€
221,719 YearYear
EndedEnded
31 Dec
31 Dec
20142013
€€
317,238
1,002,697
306,421
Current Assets
Prepayments
6
236,367173,693
Cash at Bank
2,827,955 2,522,454
3,064,3222,696,147
Creditors: Amounts falling due within one year
7
(766,376)
(755,420)
Net Current Assets
2,297,946
1,940,727
Total Assets less Current Liabilities
2,519,665
Notes
Cash inflow from Operating Activities
10
Returns on Investment and Servicing of Finance
Interest received
58,238
36,927
Interest paid
(1,466)
(1,469)
3,064,3222,696,147
Taxation
Tax Paid
(23,877)
(12,024)
Capital Expenditure
Payments to acquire Tangible Fixed Assets
(44,631)
(5,263)
..2,247,148
Increase in Cash and Cash Equivalents
11
.....305,502
1,020,868
REPRESENTED BY
Reserves
Other Reserves
2,247,148
1,558,031
Income and Expenditure Account
9
.....272,517
.......689,117
Members’ Funds
2,519,665
..2,247,148
The accounting policies and notes on pages 20–29 form part of these Financial Statements.
The accounting policies and notes on pages 20–29 form part of these Financial Statements.
The Financial Statements were approved by the Directors and authorised for issue on 3 March 2015, and are signed on
their behalf by:
Signed:
18
John Eves Date: 3 March 2015
Eamon Shackleton
19
NOTES TO THE ACCOUNTS
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 DECEMBER 2014
FOR THE YEAR ENDED 31 DECEMBER 2014
1. ACCOUNTING POLICIES
2. OPERATING SURPLUS
a) Basis of Accounting
The Fnancial Statements are prepared in accordance with generally accepted accounting principles under
the historic cost convention and comply with financial reporting standards of the Financial Reporting Council,
as promulgated by the Institute of Chartered Accountants in Ireland, and Irish Statute comprising of the Companies
Acts 1963 to 2013.
b) Depreciation of Fixed Assets
All fixed assets are initially recorded at cost. Fixed assets are depreciated at appropriate rates in order to write them off over their expected useful lives. The relevant annual rates are:
Computer equipment
33.3%
Straight Line
Fixtures and fittings
20%
Straight Line
IT systems
20%
Straight Line
Medals and trophies
c) Local Institutes
Not depreciated
All the administration support for Local Institutes is provided under The Insurance Institute of Ireland. Therefore, transactions of Local Institutes are reflected in the Income and Expenditure account of the Company.
d) Turnover
The Insurance Institute of Ireland derives its turnover from member subscriptions and income from examinations.
YearYear
EndedEnded
31 Dec
31 Dec
20142013
Surplus for the year is stated after charging
€€
Directors’ remuneration
Salary
310,750310,783
Other benefits, including pension costs
33,405
32,897
Employer social security costs
.....47,237
....47,237
391,392
390,917
Auditors’ remuneration – as auditor
.....9,840
..10,000
Depreciation of owned assets
.129,333
129,678
3. TAXATION
Full provision has been made in these accounts for the Corporation Tax liability arising on the investment income of The
Insurance Institute of Ireland.
YearYear
EndedEnded
31 Dec
31 Dec
20142013
Surplus for the year is stated after charging
€€
Tax on deposit interest at 41%
...23,877
..12,024
The Insurance Institute of Ireland is exempt from Corporation Tax on activities with members.
20
21
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 DECEMBER 2014
4. PARTICULARS OF EMPLOYEES
The average number of staff employed by the Company during the financial year amounted t o 34 (2013, 32)
20142013
Student Services
5
5
Member Services & IT
4
4
Education 10
9
Events & Marketing
10
9
Finance & Administration .......................5
.......................5
.............34
.............32
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 DECEMBER 2014
5. TANGIBLE FIXED ASSETS
Cost
Computer equipment
Fixtures and fittings
Medals and trophies
IT systems OpeningClosing
BalanceAdditions Balance
01/01/1431/12/14
€
€
€
374,901
138,118
30,568
.351,920
895,507
44,631
–
–
....
–
...44,631
419,532
138,118
30,568
351,920
940,138
The aggregate payroll costs of the above were:
2014
2013
€ €
Wages, salaries and associated taxes
1,883,354
1,892,367
Employer pension contributions
......101,535
..........95,721
Total salary costs
1,984,889
1,988,088
Depreciation
Computer equipment
Fixtures and fittings
IT systems
Net Book Value
Computer equipment
Fixtures and fittings
Medals and trophies
IT systems 22
OpeningClosing
BalanceCharge Balance
01/01/1431/12/14
€€ €
296,859
103,606
.188,621
589,086
42,068
16,345
....70,920
129,333
338,927
119,951
259,541
718,419
Opening
Closing
BalanceBalance
01/01/1431/12/14
€
€
78,042
80,605
34,512
18,167
30,568
30,568
.163,299
...92,379
306,421
221,719
23
NOTES TO THE ACCOUNTS
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 DECEMBER 2014
FOR THE YEAR ENDED 31 DECEMBER 2014
6. PREPAYMENTS
31 Dec
31 Dec
20142013
€€
Prepayments233,469 173,288
Sundry debtors
–
405
Corporation Tax
......2,898
..................–
236,367
173,693
7. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31 Dec
31 Dec
20142013
€€
9. INCOME AND EXPENDITURE ACCOUNT
YearYear
EndedEnded
31 Dec
31 Dec
20142013
€€
Surplus for the Financial Year
...272,517
.......689,117
Balance carried forward
961,634
....689,117
10. RECONCILIATION OF OPERATING PROFIT TO NET CASH INFLOW FROM OPERATING ACTIVITIES
Creditors and accruals
338,221
413,328
Deferred income
363,134
280,827
PAYE/PRSI
...65,022
...61,265
766,376
755,420
Deferred income
Deferred income represents amounts received prior to the Balance Sheet date for projects and services to be delivered,
which will be carried out after the Balance Sheet date, and for which no expenditure has yet been incurred.
Operating Surplus
Depreciation of tangible fixed assets
Increase / Decrease in debtors and prepayments
Increase in creditors and accruals
Net cash inflow from operating activities
YearYear
EndedEnded
31 Dec
31 Dec
20142013
€€
239,622
129,333
(62,673)
......10,956
..317,238
665,683
129,680
17,161
.......190,173
1,002,697
8. PENSIONS
The Insurance Institute of Ireland operates a defined contribution group for directors and a PRSA scheme for staff. The
assets of the scheme are held separately from those of the Institute.
Pension costs amounted to €101,535 during the year. (€95,721: 2013).
24
25
NOTES TO THE ACCOUNTS
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 DECEMBER 2014
FOR THE YEAR ENDED 31 DECEMBER 2014
11. RECONCILIATION OF NET CASH FLOW MOVEMENT IN NET FUNDS
15. TURNOVER
Opening balance as at 1 January Increase in cash and cash equivalents
Net funds at end of year
31 Dec
31 Dec
20142013
€€
2,522,454
....305,502
2,827,955
1,501,586
1,020,868
2,522,454
12. CONTINGENT LIABILITIES
There were no contingent liabilities at the balance sheet date.
Members Subscriptions
Income from Student Services, Development and Events
Total Income Dublin
2013
2014
Galway
2013
2014
Limerick
2013
2014
Sligo
2013
2014
Total
2013
2014
2013
Associates & Fellows
109
107
877
866
55
55
38
40
11
11
1,090
1,079
Qualified Members
758
638
4,506
3,818
483
418
240
209
284
247
6,271
5,330
1,071
1,084
3,594
3,485
386
391
369
360
136
135
5,556
5,455
163
165
615
673
85
96
38
40
24
32
925
1,006
CPD Members
Standard Members
Non-Qualified Members
26
Cork
2014
QFA Licence Holders
The Company is limited by guarantee not having share capital.
The liability of the members is limited. Every member of the Company undertakes to contribute to the assets of the
Company in the event of it being wound up while they are members of within one year thereafter for the payment of the
debts and liabilities of the Company contracted before they ceased to be members and the costs, charges and expenses of
winding up and for the rights of the contributions amounts themselves such amount as may be required, not exceeding €1.
2,240,855
2,924,768
5,165,623
The total membership of the Institute as at 31 December 2014 was 17,506 (31 December 2013: 17,229) and is analysed
as follows:
13. EVENTS AFTER THE FINANCIAL YEAR
14. COMPANY LIMITED BY GUARANTEE
2,321,126
2,624,175
4,945,301
16. MEMBERSHIP
Local Institute Table
of Members
There were no important events after the year end.
31 Dec
31 Dec
20142013
€€
Retired Members
Total Membership
19
28
280
321
26
26
12
19
18
20
355
414
330
391
2,332
2,890
216
238
130
117
211
223
3,219
3,859
15
63
59
7
7
4
4
1
1
90
86
2,428 12, 267
12,112
1,258
1,231
831
789
685
669
17,506
17,229
15
2,465
27
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 DECEMBER 2014
NOTES TO THE ACCOUNTS
FOR THE YEAR ENDED 31 DECEMBER 2014
Associates & Fellows are members who hold Associateship or Fellowship of the Chartered Insurance Institute. Qualified
Members are members who hold any of The Insurance Institute of Ireland designations. QFA Licence Holders are
members who hold the QFA designation jointly awarded by The Insurance Institute of Ireland and Life Insurance
Association. CPD Members are members who have been grandfathered under minimum competency requirements.
Standard Members are members availing of the Institute’s CPD services. Non-Qualified Members are students and non
designation holders.
Membership income for the year amounted to €2,321,126 (€2,240,800: 2013).
17. APPROVAL OF THE ACCOUNTS
The accounts were approved by the Board of Directors on the 3 March 2015.
28
29
III QUALIFICATION ROLL CALL
CERTIFIED
INSURANCE
DIRECTOR
“To each of this year’s III graduates – I’d like to
congratulate you on your success and encourage
you to retain a lifelong commitment to learning.
The III is here at all stages of your professional
journey; delivering the education and training you
need to achieve your remaining career goals.”
30
Eamon Shackleton, CEO The Insurance Institute of Ireland
Philip Bradley
Conn Cleary
Marie Corry
Terence Dinnigan
Neville Dunne
John Eves
Ronan Foley
Dick Harnett
Brendan Harrington
Paula Hodson
Malcolm Hughes
Paul Kavanagh
Denis Kelleher
David Lane
Sean McGrath
Colm McGrattan
Roddy Murphy
Dermot Murray
Kenneth Norgrove
John O’Neill
Adrienne O’Sullivan
Tony Pearson
John Quinlan
Colin Ryan
Eamon Shackleton
Alan Sheil
Tony Wright
FCII
Andrew Bailey
Peter Brady
Kevin Graham
Siobhán Wynne
ACII
Jonathan Brown
Raymond Byrnes
Yvonne Callan
Patrick William Carolan
Lisa Cooper
Paul Cullen
Enda Culloty
Michael Dick
Evelyn Dowling
Jamie Duggan
Jim Duncan
Michael Flynn
Gerard Gibney
Shane Hennelly
Jacinta Hughes
Ann-Marie Keaveney
Peter Kelly
Emma Leonard
Cathal Lynch
Aisling McCaffrey
Frankie McCague
Antoinette McDermott
Carol McDonald
Niall McGovern
Trease Ní Chonmhidhe
Sinead Nolan
Louise Nolan
Patricia O’Donnell
Claire O’Hanlon
Martina O’Mahoney
Graham Orr
Fiona Richardson
Sheena Savage
Jason Shortt
Karolina Sikorska
Karen Sinclair
Izabela Sliska
Conor Sweetman
Jenny Stevens
MDI
Gerard Brady
Colm Bryson
Padraig Carroll
John Caulfield
Jason Codd
Michael Colivet
Thomas Patrick Connolly
Michael Cronin
Adrian Daly
Eoin Doyle
William English
Tom Fitzgerald
Tracy Flavin
Damien Foran
Gerard Gibney
John Harney
Anne Harrington
Thomas Heneghan
Garrett P Howard
Eamonn Howley
Natasha Hudson
Richard Johnston
Richard Jordan
Killian Liston
Niall McGovern
Elva O’Brien
31
III QUALIFICATION ROLL CALL
Lorraine O’Donnell
John O’Mahony
Rachel Quinn
Liam Ryan
Turlough Ryan
Fintan Smith
Fergal Tyther
Vivienne Walsh
Darren Whelan
PDI
Annette Adams
Aimee Aungier Fisher
Gareth Baillie
Mairead Barnwell-Hogan
Kim Barrett
Mark Barry
Aoife Bartley
Deirdre Blake
Marta Blazejczyk
Darragh Boland
Caitriona Booth
Avril Bourke
Claire Boyd
Ann Boyle
Kevin Boyle
Leanne Bradley
Donna Brady
Claire Brady
Ruth Brennan
Simon Buckley
Glen Burke
Kevin Burke
Breda Burke O’Donnell
Brian Byrne
Peter Byrne
Catherine Byrne
Paul Byrne
Vicki Byrne
Damien Byrne
Margaret Caetano
32
Neil Carmody
Melissa Carroll
Niall Carroll
Sarah Carry
Wayne Carter
Liane Casey
Lorraine Cassidy
Cathal Cavanagh
Deirdre Chambers
Michael Choi
Rachel Clarke
Sarah Cleisham
Jackie Coghlan
Katherine Colbert
Brian Collins
Karen Connell
David A Connolly
Linda Conway
Patrick Corrigan
Thomas Cotter
Susie Cotter
Karen Coughlan
Fiona Coyle
Joseph Coyle
Aileen Cronin
Alison Crowe
Cara Culleton
Paula Cummins
Maria Cummins
Peter de Lacy
Linda Delaney
Keiran Devine
Colm Dinan
John Doheny
Rachel Dollard
Annette Donnelly
Michelle Dooley
Emma Dooley
Joseph Doyle
Eamonn Doyle
Jane Duffy
Grace Dunne
Brian Dunne
Garrett Dwyer
Sarah Fagan
Theresa Fahy
Colin Farmer
Sean Farrelly
Nicola Fay
Catherine Feehan
Gerard Feighery
Niamh Ferguson
Stacey Ferncombe
Niamh Ferris
Eugene Finnegan
Barry Fitzgerald
David Flannelly
Colin Flood
Dorothy Flynn
Elaine Fox
Geraldine Furlong
Sinead Gaffney
Laura Galavan
Sorcha Gallagher
Michael Gallagher
Noeleen Gaughran
Marian Gavaghan
Ronan Gavin
Rose Gibney
Rebecca Gilbert
Maura Gillooly
David Gilmartin
Deirdre Glennon
Ross Gordon
Lisa Graham
Liam Greaney
Louise Griffin
Neil Grimes
Gillian Hall
Keith Hallahan
Eleanor Hallford
Alan Hanrahan
Sinead Harahan
Anne-Marie Harkin
Steven Harris
Edward Harrop
David Hassett
Lee Healy
Myles Heffernan
Yvonne Maria Hennessy
Mark Hennessy
Robyn Herron
Breda Higgins
Niamh Hillen
Niamh Hogan
Gemma Hopkins
Grainne Hoy
Brendan Hughes
Ian Hughes
Annette Hyde
Evelyn Hynes
Caroline Igoe
Aoife Johnston
Eileen Joyce
Suzanna Keane
Conor Kehoe
Paula Kelleher
Fiona Kelleher
Siobhan Kelleher
Paula Kelly
Anthony Kelly
James Kelly
Noel Kelly
Stephen Kennedy
John Kennedy
Ann Keogh
Brian Kerrigan
Emma Kilkelly
Craig Kinnear
Deirdre Lacey
Aoife Laffan
Ruth Lalor
Eithne Lane
Shella Lenihan
Sheamus Loughran
Louise Lynch
Laura Macdonald
Denis Magee
Paula Maguire
Barry Maguire
Connor Maguire
Sean Maguire
Beata Maksymiuk
Denise Mannion
Siobhan Mannion
Fergus Mannion
Ruth Marshall
Charlotte Marvel
Emily Mason
Sinead McCabe
Lisa McCabe
Donna McCalliog
Paul McCandless
Alan McDarby
Monica McDermott
Jacki McDonagh
Denise McGowan
Barry McGrath
Deirdre McKeon
Orla McKeon
Cain McLaughlin
Niamh McNulty
Tara McSharry
Raymond McTigue
Louise Meagher
Sharon Meehan
Jacqueline Merchant
James Mernagh
Anthony Mills
Marian Molcan
Jennifer Molloy
Shane Moloney
Larry Mongey
Roisin Mooney
Aoife Moore
Darran Moore
Alan Moore
Mark Moore
Paul Moran
Patricia Mulkeen
Christopher Mulligan
Eddie Munnelly
Fiona Murphy
Cillian Murphy
Ciaran Murphy
Seamus Murphy
Anthony Murphy
Patrick J Murphy
Rajan Naidoo
Tara Newman
Anne Marie Neylon
Joyce Nolan
Paul O’Brien
Justine O’Brien
Jason O’Brien
Annemarie O’Brien
Daniel O’Connell
Sinead O’Connor
Sinead O’Connor
James O’Connor
Ann O’Connor Lennon
Mary O’Donovan
Kathleen O’Driscoll
Julie O’Hara
Liam O’Kelly
Aisling O’Neill
Stanley Onwu
Michael O’Reilly
Amanda O’Reilly
Nikki O’Reilly
Niall O’Shea
Alan O’Shea
Barry O’Sullivan
Padraig O’Sullivan
Diana Ozonek
Rita Pangoniene
Helen Phair
Diane Phillips
Yvanne Picard
Alex Piggott
Philip Powell
Aisling Pullen
Edmund Quigley
Robert Quinn
Orla Redmond
Mary Regan
Dawn Richardson
Eimear Ridge
Alicia Ruminska
Patricia Ryan
Sheila Ryan
Linda Shannon
Cathie Shannon
Kieran Sharkey
Danielle Shaw
Brian Sheehan
Rachel Shepherd
Ray Sheridan
Alice Shortt
Karen Sills
Andrew Sinnott
Lidia Skorupska
Treacy Smith
Mary Smith
Patrick Smullen
Stephen Somerville
Anouk Spithorst
Carl Stewart
Anita Sweetman
Sarah Sweetman
Tara Taylor
Matthew Tennyson
Kevin Tierney
Siobhain Tobin
Antonella Toselli
Steven Toye
Antras Vargkas
Ian Veltom
Leonard Wall
Ronan Patrick Walsh
Lisa Walsh
Gerry Walsh
Geraldine Watters
Ciara Weldon
Michelle Whelan
Sean Whelan
Mark Whelan
Rodney Whittaker
Abdul Widaa
CIP
Tanveer Akhtar
Laura Allan
John Barry
Eamonn Begley
DeborahBehan
Caitriona Beirne
Ruth Bergin
Helen Biesty
Caroline Boland
Ciaran Booth
Christine Bracken
Aoife Brennan
David Brooks
Sean Browne
Cillian Browne
Rebecca Bruton
Karen Butterly
Orla Byrne
Emily Cadby
Brian Cafferky
Norma Campbell
Nicholas Canavan
Maeve Carbin
David Carroll
Stephen Caswell
Joe Coleman
Emma Collins
John Comer
Melanie Corley
Stephen Coughlan
Michelle Crosse
Rory Culhane
Aoife Culleton
Adele Curran
Adrian Daly
John Davoren
Catherine Devitt
Kieran Dillon
33
III QUALIFICATION ROLL CALL
Alan Dobbyn
Cheryl Patricia Dodds
Rosie Doherty
Keith Doherty
Martina Dolan
Brian Doran
David Downey
Bruce Duggan
Carmel Dunne
Sarah Dunne
Barrie Dunphy
Ciara Edwards
Deirdre Ennis
Marc Evans
Karen A Fitzpatrick
David Fitzsimons
Juliette Fleming
Eamon Flood
Ryan Flook
Alice Flynn
Julie Frazer
Lyndsay Freehill
Dermot Geoghegan
John Gerard Gibbons
Eimear Glynn
Jamie Greenan
Lorraine Griffin
Maria Guerin
Soni Hampson
Sharon Healy
Kelly Healy
Edele Herbert
Justin Hillen
Louise Hughes
Derek Hughes
Ronan Kavanagh
Paul Anthony Kearns
Ray Kenny
Aoife Kenny
Toni Kerin
Daniel Kilmartin
Brian Lang
Philomena Lawlor
34
Billy Leahy
Sean Lenihan
Una Lyons
Derval Maguire
Gavan Manifold
Jim Mannion
Denise Maxwell
Debbie McCabe
John McCann
Kevin McCann
Vicky McCarthy
Emma Jane McDermott
Aileen McElligott
Gareth McGlinchey
Colm McGrath
Sorcha McHugh
Stephen McManus
Alan McNally
Joseph Meskell
Aislinn Millington
Dermot Monaghan
Danielle Monaghan
Aisling Moran
Paul Mulcahy
Vincent Mulvey
Michael Murphy
Ken Murphy
Jane Ng
Jack Nolan
Sandra O’Donovan
Edwina O’Driscoll
Fergal O’Flynn
Dermot O’Leary
Sharon O’Mahony
Lisa O’Shea
Sinead Penrose
Robert Reddington
Lucia Redmond
Declan Riordan
Kellie-Ann Robinson
Eoin Roche
Vivienne Roche
John Rush
Jason Ryan
Lina Ryan
Patrick Sheridan
Gavin Shiels
Barry Spierin
Elaine Teeling
Victoria Trower
Garrett Walsh
Susan Marie Walsh
Jennifer Warde
Lynsey Webster
Niall Welsh
Peter William Whyte
Sarah Wilson
DLA
Colin Brennan
David Gordon
Pamela Gray
Hazel Lee
Lisa McCreaner
Joanna Sarsfield
DLDU
Miriam Comaskey
Orla McKeon
Catherine McMahon
PCI
Andrew Abbott
Brian Ahern
Wissam Alakel
Bebhinn Alliot
Margaret Allison
Gisele Alvim De Souza
Chris Anako
Fiona Anderson
Sarah Andrews
Damien Armstrong
James Patrick Aylward
David Bagnall
Salem Bajramovic
Kinga Bak
Michelle Bane
Guy Banton
Daniel Barrett
Sinead Barron
James Barry
Sarah Barry
Caroline Barry Tenace
Deborah Bastow
Esther Bean
John Beatty
Patrick Behan
Jennifer Behan
Stephen Beirne
Derek Bell
Alexander Bender
Johanna Bennett
Angela Bergin
Bridget Bergin
Rebecca Berigan
John Bermingham
Shane Beston
Alina Bieniek
Bernadette Blake
Andrea Bland
Angela Boavida
Erika Bodnar
Lewis Boland
Alexandra Boscenco
Sabine Bossert Tome
Marion Bounine
Amy Bourke
Stephen Boyle
Sarah Bradley
Jaclyn Bradley
John Bradley
Ann Brady
Ailish Brannigan
Elaine Brennan
Marian Brennan
Steve Bright
Paula Briody
Deirdre Bristow
Claire Broderick
Lorna Brooks-Patterson
Fergal Brophy
Anne-Marie Brophy
David Browne
Louise Browne
Ken Browne
Tara Browning
Thomas Bruetting
Iswar Bungaroo
William Burke
Nicola Butler
Grainne Byrden
David Byrne
Alice Byrne
Michelle Byrne
Brendan Byrne
Denis Byrne
Monica Byrne
Natalie Byrne
Niall Byrne
Conor Byrne
Lee Ann Byrne
Garry Byrne
Deirdre Byrne
Aisling Byrne
Pauline Byrne
Philip Byrne
Stacey Byrne
Orla Byrne
Tara Cadden
Suzanne Cadogan
Sabrina Cahill
Elaine Cahill
Julia Maria Cairns
Annette Callaghan
Cathy Callaghan
Brian Callinan
Hayley Campion
Rita Campion
Patrick Campion
Gillian Canavan
Wendy Canty
Robert Carberry
Chris Carey
Cathriona Carey
Nicola Carey
Ana Maria Carreno-Rubio
Maura Carroll
Lindsay Carroll
Vivienne Carroll
Eveleen Carroll
Melanie Carroll
Michael Carty
Maeve Carty
Lynn Casey
Jonathan Cassidy
Marcus Cattanach
Anthony Chapuis
Kenneth Chester
Marcelle Chiodi
Deirdre Clancy
Megan Clarke
Patrick Clarke
Daniel Clarke
Therese Clarke
Sinead Cleary
Moira Cleary
Ian Cleary
Thomas Clince
Paul Clinton
Anne Coakley
Michael Cody
Gary Coleman
Tony Coleman
Kira Coleman
Karen Colgan
John Collard
Carol Collentine
Paula Collins
Paul Collins
David Collins
Breda Comerford
Paudie Commane
Carol Condon
James Conlon
Rachel Conlon
Jackie Connolly
Mark Connolly
Danielle Connor
Mark Conroy
Sinead Conway
Kevin Cooke
Edel Coonan
Anthony Corbett
Caitriona Corbett
John Corcoran
Luke Corcoran
Roisin Core
James Core
Carmel Corr
Gearóid Corrigan
Caroline Costello
Emma Costello
Deirdre Costello
Kirsty Costello
Lesley Costello
Grania Cowman
Mary Cox
Noel Cox
Donna Coyle
Marie Coyle
Ann Marie Coyne
Ferdinand Coyne
Janice Cregan
David Crimmins
Susan Cronin
Louise Crowe
Carmel Crowe
Mary Crowley
Sharon Cullen
James Cullen
Emmet Cullen
Roisin Cummings
Paul Cummins
Ita Cummins
Pam Cummins
Linda Cummins
Sarah Curley
Conor Curley
Padraig Currid
Michelle Curry
Louise Curtin
Conor Cussen
Fadi Daaboul
Siobhan Dalton
Amanda Dalton
Suzanne Maria Daly
Bella Daly
Michelle D’Arcy
Jennifer Das
Janet Davis
Kate Dawson
Sarah Dawson
Alberto De Araujo
Meabh De Burca
Alessia De Luca
Alberto De Manueles
Tania De Paula
Martin Deane
Sarah Delaney
Lorraine Delaney
Caroline Dempsey
Conor Dempsey
Majella Dennehy
John Derham
Darren Devereux
John Devitt
Nicola Dillon
Teresa Dillon
Julie Direen
Breege Diskin
Jennifer Dodd
Andrew Dodd
Annemarie Doherty
35
III QUALIFICATION ROLL CALL
Deirdre Doherty
Aidan Doherty
Elaine Donegan
David Dongiovanni
Anne-Marie Donnellan
Abigail Donnelly
Sandra Donohoe
Tom Donohoe
Zach Doody
Denis Doohan
Louise Dooley
Darryl Dowdall
Danielle Dowling
Ashleigh Downie
Brian Doyle
Joe Doyle
Colm Doyle
Lisa Doyle
Michelle Doyle
Louise Doyle
Padraig Doyle
Gemma Duffy
Michael Dullard
Samantha Dunkelberg
David Dunne
Philip Dunne
Andrea Dunne
Grainne Dunne
Patrick Dunne
Ailish Dunne
Aaron Dunney
Niamh Durnin
James Dutfield
Paul Dwyer
Bronagh Early
Joan Egan
Oualfa El Khattabi
Gareth Elliott
Claire English
Patrick English
Claire Evans
Robert Fagan
Mark Fagan
36
Bernadette Fagan
Anthony Fairbrother
Rosarie Fakehinde
Shane Fallon
Conor Fallon
David Fallon
Caroline Fanning
Charlene Fanning
Orla Farmer
Liam Farrell
Ben Fearn
Nicola Fennelly
Belita Fennelly
Darena Finan
Nikita Finegan
Colin Finn
Padhraic Finnerty
Dave Fitzgerald
Margaret Fitzgerald
Richard Fitzgerald
Mary Fitzgerald
Siobhan Fitzgerald
Amy Fitzgerald
Caroline Fitzharris
Celene Fitzmaurice
Stephanie Fitzpatrick
Brian Fitzpatrick
Karen Fitzpatrick
Stephen Fitzpatrick
Helen Flanagan
Mark Fleming
Emer Flynn
Gillian Flynn
Shauna Fogarty
Mary Foley
Tadhg Foley
Deborah Forde
Aislinn Fox
Ricky Fraher
Earl Freeman
Caroline Freyne
Kelli Friel Byrne
William Furey
Federica Furfaro
Thomas Gaffney
Siobhan Gahan
Patrick Gallagher
Hugh Gallagher
Dionne Gallagher
Seamus Gallagher
Bridget Gallagher
Grainne Gallagher
Edel Gallagher
Timothy Gallagher
Orla Gallagher
Laura Galligan
Simon Gallivan
Pat Galvin
Kate Galvin
Billy Gannon
Paolo Garau
Amanda Garland
Sarah Gaskin
Rosemary Gavin
Suzanne Gebruers
Emer Geoghegan
Marguerite Geraghty
Orlaith Geraghty
Kieran Geraghty
Patrick Geraghty
Sarah Geraghty
Ioana-Maria Gherasim
Richard Gibbons
Paul Gibbons
Rocio Gil
Mary Gilfedder
Mark Gillen
Simon Gilleran
Garret Ginty
Olimpija Girdauskaite
Patrick Glackin
Ava Glendon
Katarzyna Glonik
Ciaran Goodman
Olivia Gooney
Neeta Goonraz
Rachel Gordon
Vasanthi Govindaswamy
Kristina Grace
Mary Grace
Eoghan Grant
Diane Grant
Sarah Gray
Sinead Gray
Carol Grealy
Daniel Greene
Majella Mary Greene
Jennifer Gregg
Simon Grehan
Padraic Grennan
Emma Grogan
Lynne Groome
Ernesta Gruzdaite
Sam Guerins
Alberto Guerra
Cecilia Guerra
Noel Guilfoyle
Amy Guinan
Colm Guing
Arunas Gulbinauskas
Cheryl Halpin
Ingrid Hamm
Sinead Hanna
Jonathan Hanna
Maeve Hannon
Gary Hannon
Patrick Hanrahan
Sena Harenberg
Sarah Harmon
Leanne Harnedy
Aine Harnedy
Audrey Harnwell
Annette Harrington
Avril Hastings
Claire Hawkins
Steven Hayes
Colin Hayes
Carmel Hayes
Thomas Healy
Craig Healy
Lourda Heffernan
Aishling Hennessy
Lisa Hennessy
Katie Hennessy
Patricia Hetherton
Roisin Hevey
Colm Hewson
Leann Hickey
Eoin Higgins
Aoife Higgins
Joyce Hill
Rosemarie Hoadley
Shane Hoare
Sarah Hoey
Lillian Holden
Amy Holmes
Claire Holmes
Sinead Holohan
Clodagh Holohan
Eddie Holohan
Tia Louise Holt
Sunjoo Hong
Thomas Houlihan
Cathal Houlihan
Danielle Howard
Niamh Hughes
Caitriona Hunt
Fiona Hurst
Margaret Hutchinson
Rachel Hynes
Declan Hynes
Mohammed Irphan
Michael Jackman
Anna Jaros
Katri Jarvinen
Lauren Jenkins
Carol Jones
Joanne Jordan
Barry Joyce
Fiona Joyce
Daniela Kammler
Sebastian Kasigkeit
Sarah Kavanagh
Pamela Kavanagh
Selina Kavanagh
Deborah Kealy
Catherine Kealy
Shauna Keane
David Keane
William Keane
Kelly Keane
Aine Fionnuala Keane
Philomena Keane
Cormac Kearney
Barry Kearns
Katie Kearns
Amy Keating
Sarah Keeley
Alan Keenan
Ciara Keenan
Cora Keeney
Ciara Kehoe
Anne Kelleher
Aoibhe Kelleher
Mark Kelly
Lee Kelly
John Kelly
Catriona Kelly
Orla Kelly
Dean Kelly
David Kelly
Marie Kelly
Grainne Kelly
Kate Kelly
Sinead Kelly
Aoife Kenna
Margaret Kenneally
David Kennedy
Patrick Kennedy
Avril Kennedy
Sharon Kennedy
BeatriceKennedy
Nicola Kennedy
Claire Kenny
Kathy Kenny
James Kenny
Anthony Kenny
Eric Kenny
Frank Kenny
Aisling Marie Keogh
Caroline Keogh
Orla Keogh
Sharon Keyes
Tomas Kilbride
Linda Kilbride
Ashley Killeen
Shona Killeen
Annie King
Ann King
Andrea King
Gary Kinsella
Ollie Kirwan
Grainne Kirwan
Helen Kogelman
Graham Koolman
Rafal Kornatka
Lucie Korpasova
Marta Kovacs
Ewa Koziol
Arun Kumar
Maja Kutowicz
Fiona Lacey
Charlene Lamberton
Karen Lane
Patricia Larkin
Noel Lawless
Sharon Lawlor
Jessica Lawlor
Tess Laycock
Karen Leahy
Soirse Leahy
Patrick Leahy
Steven Leahy
Deborah Lee
Lisa Lee
Padraic Lee
Clare Leech
Timothy Leeks
Andreia Leiroz
Nuria Leiva
Conor Lenahan
Mary Liz Lenihan
Irene Lennon
Susan Lennon
Nick Leung
Graham Light
Jodie Lindsay
Kathie Lindsay
Fozia Linton
Elaine Little
Keith Locke
Diane Logan
Gaetano Lombardo
Charlotte Long
Shane Looney
Dana Lopes
Tarsila Lorenzini
Carly Lorimer
Christopher Lough
Amy Lowth
Glenda Luddy
Max Ludwig
Mertxe Luna
Aileen Lynch
Avril Lynch
Niall Lynch
Amanda Lynch
Elizabeth Lynch
Dymphna Lyons
Anissa Maaref-Wilson
Alison Mackin
Karina MacMullan
Jacinta Madden
Suzanne Madou Manga
Ann Magner-Woodford
Paula Maguire
Denis Maguire
Sinead Maguire
Richard Maguire
Marie Maher
Mary Maher
37
III QUALIFICATION ROLL CALL
Paul Mahon
Lisa Mahon
David Mahon
Maria Maia
Brian Malee
Maciej Malkiewicz
Kate Mallard
Michael Maloney
Patricia Mangan
Nicola Manning
Niall Mannion
Caroline Mannion
Judy Mantle
Emma Markey
Grainne Marnane
Guifre Marti
Darron Martin
Juan Martin
Luke Massey
Laura Masterson
David McArdle
Nicola McBrearty
Sinead McCabe
David McCabe
Laura McCaffrey
Aoife McCann
Nicholas McCann
Thomas McCarthy
Monica McCarthy
Megan McCarthy
Charley McCarthy
Denise McCarthy
Anya McClintock
Geraldine McCormack
Cormac McCusker
Claire McDermott
Alan McDermott
Barbara McDermott
Louise McDonald
Sinead McDonald
Ann McDonald
Tracy McDonald
Frances McDonnell
38
Denise McDonnell
John McDonnell
Oonagh McDonnell
Daniel McDowell
Shane McElheron
Shane McGarry
Lorraine McGettigan
Ciara McGill
Jamie McGilloway
Peter McGinley
Teresa McGinley
Michael McGinn
Conor McGivern
Elizabeth McGlynn
Kathleen McGonagle
Noreen McGourty
Damian McGowan
David McGrail
Cathy McGrath
Joanne McGrath
Danielle McGrath
Angela McGrath
Carol McGrath
Bridget McGrath
Louise McGreevy
Jennifer McGuirk
Frances McIntyre
Karen McKee
Sharon McKelvey
Michelle McKenna
Paul McKeogh
Tim McKeown
Katrina McLaughlin
Carly McLaughlin
Michelle McLoughlin
Ken McMahon
Deirdre McMahon
Martha McMahon
Margo McNally
Sarah McNamara
Aisling McTaggart
Eoin Meagle
Brendan Meaney
Sarah Mee
Roisin Meehan
Kinga Meszaros
Kevin Metadjer
Cheryl Minchin
Joan Minchin
Aisling Mitchell
Brian Mitchell
Ewelina Modi
Robert Moffatt
Mary Moloney
Elaine Monaghan
Sergio Monge
Jacqueline Moore
Grainne Moore
Aisling Moore
James Moraghan
Patricia Moran
Niamh Morgan
Claire Moroney
Andrew Morris
John Morris
Siobhain Morrissey
Tara Morrissey
Ciara Mosse
Deirdre Motherway
Breda Moy
Louise Moynihan
Denis Moynihan
David Mulcahy
Patrick Muldoon
Martin Muldowney
Deirdre Muldowney
Erin Mulhall
Judy Mullane
Beatriz Munoz
Mathieu Munoz
Alan Munroe
Paul Murchan
Graeme Murdock
Ellen Murphy
Lynn R Murphy
Niamh Murphy
Niall Murphy
Lisa Murphy
Sean Murphy
Rhona Murphy
John Murphy
Geraldine Murphy
Sinead Murphy
Susan Murphy
Don Murphy
Sandie Murphy
Leah Murray
Sandra Murray
Ciara Murray
Sarah Murray
Dana Murtagh
Ava Naughton
Lesley Ncube
Michael Neary
Aine Neary
John Neville
Clare Nicholson
Simone Nies Sheane
Catherine Niland
Andrew Nixon-King
Frank Nolan
Sinead Nolan
Kim Norton
Terry Nunan
Kellie-Joanne Oakes
Damian Oates
Catherine O’Brien
Irene O’Brien
John O’Brien
Maeve O’Brien
Ciara O’Brien
Marion O’Brien
Aoife O’Brien
Deirdre O’Brien
Brenda O’Brien
Katie O’Brien
Karen O’Brien
Noel O’Brien
Martin O’Brien
David O’Brien
Eilis O’Broin
Richard O’Callaghan
Mark O’Callaghan
Philomena O’Callaghan
Tania O’Callaghan
Rosalynde O’Carroll
Catherine O’Carroll
Rory O’Connell
Daragh O’Connell
Aoife O’Connell
John O’Connell
Paula O’Connell
Donal O’Connor
Deirdre O’Connor
Tom O’Connor
Darragh O’Connor
Louise O’Connor
Colette O’Connor McDonald
Marie O’Connor-Flynn
Gemma O’Connor-Higgins
Stacey O’Dea
Niamh O’Donnell
Colette O’Donoghue
Jamie O’Donoghue
Alan O’Donohue
Brian O’Donovan
Geraldine O’Donovan Hennessy
Orla O’Dowd
Sam O’Dowda
Thomas O’Dwyer
Joanne O’Dwyer
Denis O’Flaherty
Louise O’Flaherty
Louise O’Grady
Matthew O’Grady
Alison O’Halloran
Helen O’Keefe
Mary O’Keeffe
Thomas O’Leary
Michelle O’Leary
Paul O’Loughlin
Ion Cornel Olteanu
Ciara O’Mahoney
Shane O’Mahony
Robert O’Malley
Colm Oman
Michelle O’Neill
Leon O’Neill
Ellen O’Neill
Sinead O’Neill
Lisa O’Neill
Denis O’Neill
Doireann O’Neill
Kevin O’Neill
Daniel O’Neill
Teresa O’Neill
Yvonne O’Regan Cazabon
Fiona O’Reilly
Kenneth O’Reilly
Billy O’Riordan
Gemma O’Rourke
Gary O’Rourke
Aisling O’Rourke
Adam O’Rourke
Ciara Osborne
Aoife O’Shaughnessy
Patricia O’Shea
Ann Marie O’Shea
Paul O’Shea
Sean O’Sheehan
Christopher O’Sullivan
Donal O’Sullivan
Deirdre O’Sullivan
Karen O’Sullivan
Mary O’Sullivan
Annie O’Sullivan
Kevin O’Sullivan
Claire O’Sullivan
Kevin O’Sullivan
Greg Owens
Mervyn Owens
Katja Paessler
Lisa Patchell
Ashleigh Paterson
Martin Paul
Meike Paulson
Silvia Peccol
Pierre Pele
Veronica Peoples
Tatiana Perencin
Robert Perring
Sandra Phelan
Siobhan Phelan
Eimear Pierce
Linda Pigott
Paula Pires
Wayne Plunkett
Nicole Poljakova
Vera Power
Rachelle Power
Joseph Power
Mark Power
Michael Power
Adelle Prendergast
Sinead Purcell
Geraldine Purcell
Laura Purcell
Kate Purcell
Mamie Purcell
Ciara Quan
Caroline Quinlan
James Quinn
Carol Quinn
Mark Quinn
Greg Quinn
Erika Rafferty
Denise Rafferty
Louise Rafter
Stephen Raymond
Colin Reddington
Ben Redmond
Gary Redmond
Megan Redmond
Katie Reid
Andrew Reilly
Sinead Reville
Siobhan Riall
Colette Rice
Andrew Richmond
Geraldine Riney
Aisling Riordan
Gavin Riordan
Marlene Ritschard
Robert Roddie
Darren Rooney
Patrick Rooney
Peter Round
Gill Round
Suzanne Rowe
Kim Rowe
Jane Ruane
Rebecca Ruth
Mary Ryall
Eddie Ryan
Jerry Ryan
Louise Ryan
Valerie Ryan
Lisa Ryan
Cormac Ryan
Eoin Ryan
Sarah Ryan
Emma Rynhart
Samantha Rynne
Stephen Sadlier
Olga Salgado
Nuria Sanchez
Giovanni Sansovini
Jeffrey Sargeant
John Scroope
Tanya Scully
Susan Selfridge
Damien Shannon
Sarah Shannon
Carla Sharkey
Steven Sharpe
Mark Sheehan
Ger Sheehan
Grace Sheehan
Eileen Sheehy
Conor Sheehy
Helen Sheridan
39
III QUALIFICATION ROLL CALL
Keith Sherlock
Robert Shevlin
Margaret Shiels
Anthony Sinnott
Kristina Siradze
Alice Skehan
Haldane Skjellerup
Anne Sludds
Lisa Smith
Sandy Christian Smith
Reg Smith
Ian Smith
Barry Smith
Niall Smyth
Anthony Smyth
Mark Smyth
Denis Soupa
Neil Spicer
Niall Stack
Gillian Stafford
Gemma Stafford
Celine Stapleton
Louise Stevenson
Tony Stewart
Geraldine Streit
Daniel Surlis
Michael Sutcliffe
Jennifer Sutton
Yvonne Swan
Louise Sykes
Alexandra Syms
Marcin Szot
Dorota Szwenk
Joseph Tackney
Marian Tallis
Michael Taylor
Laura Taylor
Eric Thompson
Lesley Thompson
Lorna Thomson
Jacqueline Thornton
Daniel Tighe
Laura Timmons
40
Neisha Tomkins
Christine Toner
Valentina Torsani
Mouez Toumi
Salena Tracey
Sean Travers
Deirdre Tuohy
Sean Twohig
Lisa Tyghe
Sean Tyrrell
Linda Valentine
Francesca Villa
Brigita Volkova
Niamh Wafer
Deirdre Wafer
Karen Walker
Ben Wallace
Sandra Walsh
Pauline Walsh
Angela Walsh
Catherine Walsh
Louise Marie Walsh
Claire Walsh
Louise Walsh
Eoin Walsh
Joseph Walsh
Carmel Walsh
Colette Walsh
Laura Walsh
Sean Ward
Dermot Ward
Ian Watson
Erica Watters
LeontineWeijts
Sarah West Keogh
Jenny Whealey
Amy Whiriskey
Catherine White
Colette White
Cheryl White
Amanda Whitmore
Pamela Whittle
Gary Wickham
Michelle Williams
Richard Wilson
Paulina Wojciechowicz
Suzanne Wolohan
Robert Wood
Orlagh Woods
Siobhan Woulfe Browne
Brona Wright
APA-CL
Syed Azhar
Arpita Banga
Pat Barry
Gerard Bartley
Dhanalakshmi Basavaraju
Angela Bergin
Brian Boland
Stephen Boyle
Louise Patricia Brady
Paula Briody
Deirdre Bristow
Linda Broderick
Hazell Broderick
Fergal Brophy
David Browne
Louise Browne
Suzanne Browne
Audrey Burke
Desmond A Butler
Gillian Butterly
Alice Byrne
Glenn Byrne
Roger Byrne
Cathryn Carmody
Colleen Carroll
Angela Cashman
Philip Caswell
Susan Clerkin
Roy Copeland
Anthony Corbett
Caroline Costello
Oliver Costello
Sean Crowley
Michael Cudden
Robert Cumiskey
Ryan Decoteau
Jack Dempsey
Colleen Dermody
Brian Doyle
Patricia Doyle
Robert Doyle
Suzanne Drago
Donna Dunne
Karen Dunphy
Liam Farrell
Ronan Farrell
Shane Finnegan
Brian Fisher
Hugh Foley
David Fortune
Patrick Gallagher
Hugh Gallagher
Laura Garrigan
Neil Geraghty
Marguerite Geraghty
Barbara Gilligan
Linda Gilmartin
Sinead Catherine Glancy
Olivia Gooney
Daniel Greene
Margo Greene
Colm Guing
Chris Hamilton
Barry John Hanley
Maeve Hannon
Sarah Harmon
Steven Hayes
Lorna Healy
Ann Healy Ryan
John Heaphy
Shane Heraty
Eamonn Holt
Jayne Howard
Meaghan Hynes
Tara Jennings
Ross Kavanagh
Shauna Keane
Cormac Kearney
Laura Kedian
Edel Keenan
Mark Kelly
Lee Kelly
Elaine Kelly
Bernard Kelly
David Kennedy
Patrick Kennedy
Avril Kennedy
Laura Kerr
Annie King
Majella King
Patricia Larkin
Paula Lehane
Jodie Lindsay
Aileen Lynch
William Madden
Louis Magee
Brian Malee
Mary McCaffrey
Aidan McCann
Oisin McCarthy
Padraic McConnon
Keith McCormack
Peter McDermott
Cathy McGrath
Deirdre McNulty
Neasa Misteal
Helen Moloney
Fiona Moloney
Brian Moran
Erin Mulhall
Elaine Mullaney
Alan Munroe
Graeme Murdock
Gerard Murphy
Loretto Murphy
Brian Murray
Jennifer Nagle
Sankara M Narayanan
Carmel Nash
Terry Nunan
Damian Oates
Catherine O’Brien
Irene O’Brien
Carmel O’Brien
Rory O’Connell
Mairead O’Connell
Stephen O’Doherty
Anne O’Driscoll
Angela O’Gorman
Peter O’Leary
Robert O’Malley
Daniel O’Neill
Damian O’Reilly
Gemma O’Rourke
Sean O’Sheehan
Christopher O’Sullivan
Donal O’Sullivan
Greg Owens
Aisling Pettit
Anna Posert
Ben Redmond
Gary Redmond
Amy Redmond
Ciaran Reid
Paul Reidy
Eddie Ryan
Jerry Ryan
Kevin Ryan
Martin Scullion
Marie Scully
Tanya Scully
Susan Selfridge
Breffni Sexton
Aidan Sheehy
James Sheridan
Bridie Sherry
Lisa Smith
Damian Smith
Thomas Smith
Kevin Sugrue
Yvonne Swan
Louise Sykes
Neisha Tomkins
Elizabeth Traynor
Rachel Wade Donohoe
Niamh Wafer
Sandra Walsh
Linda Walsh
Sean Ward
Melanie White
Perry Whitworth
Dorothy Woods
APA-PL
Damien Armstrong
Nicole Bambrick
Maureen Barrett
Patrick Behan
Margaret Bermingham
Michael Berwick
Philip Blake
Rebecca Bowes
Lorraine Brady
Lorraine Brett
Linda Broderick
Cormac Brophy
David Byrne
John G Byrne
Ciara Byrne
Eva Caulfield
Megan Clarke
Susan Clerkin
Ann Clogher
Paudie Commane
Hazel Condell
Rachel Connolly
Kevin Cooke
Veronica Corr
Liam Corrigan
John Crean
Patricia Cullen
Aine Davis
Michelle Deaton
Joy Devine
Pamela Dillane
Gary Donoghue
Tracey Douglas
Mary Dunne
Rosaleen Dunne
Laura Durcan
Clive Douglas Egan
Keith English
Michelle Fahy
Marie Feighery
Emer Flynn
Anthony Flynn
Kim Foley
Patrick Foley
Earl Freeman
Caroline Freyne
Maeve Galvin
Corin Gaughan
Belinda Gaye
Neil Geraghty
Jodie Gibbons
Martin T Goldsboro
Alberto Guerra
Teresa Hallinan
Damien Harnett
Alan Hayes
Lorna Healy
Sinead Healy
John Heaphy
Deborah Hendrick
Sinead Heneghan
Carmel Hickey
Siobhan Hoyne
Ashling Hyland
Damien Hynes
Christine Hynes
Kate Joyce
Sinead Kane
Ross Kavanagh
Sarah Kavanagh
41
III QUALIFICATION ROLL CALL
Denise Keane
Gerry Kearney
Lyndsey Kearns
Joseph Kenny
Aisling Marie Keogh
Andrew Kidd
Monica Killeen
Louise King
Kerrieann Kirwan
Ann-Marie Kirwan
Karen Leahy
Margaret Lydon O’Neill
Josephine Lyons
Donal MacDonagh
Suzanne Madou Manga
Tomas Mahon
Grainne Maloney
Michelle Mannion
Una McDermott
Jennifer McGrory
Deirdre McNulty
Pauline Meany
Claire Minihane
Patricia Monahan
Breda Moy
Beatriz Munoz
Debbie Murphy
Jennifer Nagle
Patricia Nolan
Maria Nolan
Colm O’Brien
Maria O’Brien
Micheal O’Brien
Eilis O’Broin
Louise O’Carroll
Donal O’Connor
Kate O’Connor
Anne O’Driscoll
Fiona O’Flynn
Stephanie O’Grady
Aisling O’Halloran
Elizabeth O’Keeffe
Thomas O’Leary
Caroline O’Neill
42
Rita O’Neill
Michelle O’Reilly
Sean O’Sullivan
Noreen O’Sullivan
Ann Marie Phelan
Sinead Purcell
Noreen Quinn
Tracey Quirke
Andrew Rigby
Brian Ruddy
Aislinn Ruessmann
Audrey Ryan
Mary Ryan
Michelle Ryan
Marie Scully
Sean Scully
Diane Seale
Barbara Sheahan
Aidan Sheehy
Louise Sheeran
Paul Sheerin
Ian Skeffington
Andrew South
Peggy Spellman
Anita St Ledger
Paul Stanley
Siobhan Swaine
Paula Thompson
Audrey Tobin
Sean Twohig
Niamh Twohig
Patrick Gerard Twomey
Hazel Tynan
Andree Tynan
Linda Walsh
Mary Walsh
Deborah Walsh
Eimear Walshe
Suzanne Whelan
Aoife Marie Wynne
APA-PMI
Brian Ahern
Daniel Barrett
Wendy Blackwell
Carole Bond
Maura Carroll
Miriam Cronin
Michelle Donohoe
Brian Greene
Ciara Gunn
Leanne Harnedy
Sharon Lawlor
Deborah Lee
Ashling McDonnell
Michael McGinn
Fiona Melrose
Jacqueline Moore
Patricia Moran
Graeme Murdock
Ellen Murphy
Brian Murphy
Antoinette Murphy
Jacqui O’Donovan
Pamela Oertel
Margaret O’Neill
Samantha Rynne
QUALIFICATION KEY
FCII – Fellowship of the CII
ACII – CII Advanced Diploma in Insurance
MDI – Management Diploma in Insurance
PDI – Professional Diploma in Insurance
CIP – Certified Insurance Practitioner
CDIP L.A. – Certified Diploma in Loss Adjusting
DLA – Diploma in Life Administration
DLDU – Diploma in Life & Disability Underwriting
PCI – Professional Certificate in Insurance
APA-CL – Accredited Product Adviser Commercial Lines
APA-PL – Accredited Product Adviser Personal Lines
APA-PMI – Accredited Product Adviser Private Medical Insurance
43
2015 THE YEAR SO FAR
CERTIFIED
INSURANCE
DIRECTOR
WOMEN IN
FINANCE
5 March 2015
Networking event in
association with the IoB
to mark International
Women’s Day.
9 February 2015
After the continued success
of this programme in 2014, a
new cohort begins.
NEW LOOK
AGM
30 January 2015
Launch of an improved
www.iii.ie. Fully responsive
for mobile and tablet use,
with more streamlined and
easily accessible content.
21 April 2015
Election of a new member
to the Board of Directors.
RESEARCH
February 2015
Workshops to explore
segmentation of the III
membership, with a view to
delivering more targeted and
tailored offerings.
HEADLINE
EVENT
11 March 2015
Demystifying Data Protection:
Helen Dixon, Data Protection
Commissioner as keynote
speaker.
44
45
STRATEGIC
PLAN
2015–17
an overview
www.iii.ie
CONTENTS
INTRODUCTION FROM THE CHIEF
EXECUTIVE
2
MESSAGE FROM THE INCOMING
PRESIDENT
4
STRATEGIC PRIORITIES
6
•
•
•
•
•
KEY CONSIDERATIONS
MEMBERSHIP
QUALIFICATIONS
MARKETING
ORGANISATION
THE ANNUAL REPORT 2014
The Insurance Institute of Ireland
exists to foster professional
excellence and pride in the
insurance industry, by providing
opportunities for each of our
members through education and
lifelong learning.
8
10
12
14
16
INTRODUCTION
Strategic planning can be both an exciting and onerous process. On the
one hand envisaging the positive impact of planned initiatives while on
the other, having honest conversations about challenges that lie ahead.
It’s never what you might call easy, but it is always energising to look
ahead and plan for the next leg of the journey.
Ripples from the financial crisis are still being felt across the insurance
industry leading to reconfiguration of some businesses, diversification
of others and in some cases a sense of uncertainty. It is the strongly
held belief of all of us at The Insurance Institute of Ireland (III) that the
sustainability of our industry and our members’ future careers requires
a balance between the advancement of technology and individual
professionalism. An industry committed to partnership can achieve this.
Throughout this strategic planning process the management team and
I held fast to the fact that as a membership body we have an ongoing
responsibility to improve individual member’s market value by delivering
lifelong learning that enhances their competencies and career agility
for the evolving future of the insurance industry. This commitment
simultaneously meets employers’ need for a cost effective means of
filling skills gaps through staff development.
I’d like to share with you an overview of the III’s key strategic priorities
for the lifetime of this plan, all of which work in service of an agreed
vision. I am excited about leading the III into this period of strategic
progression and I am confident that individual members, senior
company executives and brokers across the country will feel the
tangible benefits of the initiatives outlined in these pages.
Eamon Shackleton
CEO, The Insurance Institute of Ireland
2
3
MESSAGE FROM THE PRESIDENT
I feel privileged to be assuming the role of President
of The Insurance Institute of Ireland in this the 130th
year since its foundation.
In considering this milestone I think of successful
organisations that formed in 1885 such as Unilever,
AT&T and the Raleigh Bicycle Company. The secret
to our shared longevity is a preparedness to innovate
and change to overcome the challenges of uncertain
times. As our members’ knowledge requirements
shift, so too do our offerings.
For me, the strategic planning process is essentially
about agreeing a road map for achieving a shared
vision. Having assessed our current performance,
position in the market and objectives going forward,
Eamon and his team have created an exciting vision
to work towards over the lifetime of this strategic plan.
Community of professionals | Working
in partnership
The dynamic nature of the insurance industry
requires greater efficiencies to grow the enterprise
profitably. The III’s educational programmes are a key
support to the industry in this endeavour.
Our challenge is to refine existing programmes
regularly to meet industry needs while simultaneously
developing new education and training offerings
based on clear market demand. Equally we must
always ensure that our products offer members the
opportunity to increase their market value and realise
their career aspirations.
I know that the III is committed to doing this by
working in partnership with the industry, employers
and individuals, to build a proud community of
professionals committed to the highest standards.
Also as a former President of The Insurance Institute
of Cork, I believe our local institute network has a
vital part to play in this.
Attracting talent | Encouraging
advancement
4
Meeting market needs – current and future – is
reliant on the industry identifying and attracting new
talent at all levels. As industry ambassadors we must
encourage our young people to consider the diversity
of opportunity that a career in the insurance industry
can offer.
Significant work is already underway on this
including; meeting students nationwide, working
with national career guidance organisations and
joining forces with providers of post-leaving cert
courses such as the Cork College of Commerce. I am
confident that these endeavours will yield results and
attract the insurance leaders of the future.
We must also acknowledge and act upon our
responsibility to encourage those already at work in
insurance to reach their full potential. We can do this
by linking progression through qualifications with a
personal performance plan. This in turn will set even
higher standards of customer engagement, which I
believe will foster a business excellence and a special
pride in our industry. Insurance customers will always
value a positive experience based on skilled advice
that is both ethical and accurate.
Looking forward | A word of thanks
As you will see from these pages, the next phase of
the III’s development is set to be both challenging
and exciting. The heartbeat of the institute will always
be our members and I look forward to working on
your behalf in the coming year.
I would like to thank John Eves for his wisdom and
leadership over the past year. He has been a key
contributor in the preparation of this Strategic Plan
2015-17 and I know he will continue to promote the
importance of the institute to our industry with his
infectious enthusiasm.
Gearoid Gilley
FCII Chartered Insurer
General Manager – Retail Business
Vhi Healthcare
5
STRATEGIC PRIORITIES
• KEY CONSIDERATIONS
•MEMBERSHIP
•QUALIFICATIONS
•MARKETING
•ORGANISATION
Our belief is that the sustainability
of our industry requires a balance
between individual professionalism and
technological advancements – only an
industry committed to partnership can
achieve this.
6
7
KEY CONSIDERATIONS
The following factors influenced the
development of this strategic plan:
• The dynamic and changing nature of the general insurance industry requires greater efficiencies to protect profitability – the III’s programmes must support this.
• An innovative redesign of MCC programmes will ensure that staff obtain compliance accreditation through a speedy and cost effective process.
• Through ongoing alliances with Insurance Ireland and the Irish Brokers Association, the III’s lifelong learning offerings will continue to respond to industry needs.
• Greater awareness of the III as the leading provider of insurance education will contribute to identifying knowledge needs that we can meet through current and future programmes.
• The significant intellectual capital developed within the III through supporting members, must be retained and developed.
• Attracting talent from the insurance sector, mainstream education and elsewhere remains a priority to ensure the highest standards of relevance are maintained.
• The continuing development of appropriate management systems and processes is vital to meet the evolving challenges facing the industry and our members.
• The significant contribution made – and to be made – by Local Institutes in the creation of a proud community of insurance professionals throughout the country.
8
9
MEMBERSHIP
There is an increased professional diversity among III members, from those
relying on compliance offerings to specialists, managers and multifunctional staff.
Therefore, a one size fits all approach to ‘the membership’ is no longer appropriate.
Our promise to our members is to be a valued partner on their pathway to career
and personal fulfilment.
Aim:
Deliver more tangible value to our members by
developing focused relationships and objectives
to satisfy their individual professional and career
needs.
Actions:
• Segment the membership based on role and career path to facilitate bespoke service offerings.
• Realign functions within the III to a member-
centric model, thereby improving how we interact with members to meet and exceed their needs.
• Build a proud community of professionals founded on excellence and driven by a desire to be more efficient, effective and valued.
We promise to be a valued
partner on your pathway to
professional fulfilment.
10
11
QUALIFICATIONS
Our promise to our members is to continually innovate and develop programmes
that provide a premium learning experience, are delivered through an industry
orientated learning environment and create value for them and the industry.
Aim:
Encourage lifelong learning by meeting the evolving
needs of members throughout their careers with
core industry-aligned programmes; compliance
(APA), competence (CIP), career advancement
(MDI) and executive development.
•
Actions:
• Ensure a better balance of technical knowledge, technological application and customer service.
The III’s programme specialists will continue to
work in partnership with industry experts in the
development of our key qualifications.
APA – focus on compliance
• Streamlined qualification focused on introducing insurance, regulatory and product fundamentals.
• Ensure the compliance needs of brokers, insurers, call centres, PMI, personal, SME and larger commercial lines of business are effectively satisfied.
• Essentially a compliance ‘theory test’ linked with ‘on-the-job’ training.
• Practical and simplified online system of administration and exam supports.
CIP – focus on competence
• Support job performance by linking module offerings to the key competencies required.
12
• Offer elective modules which allow candidates to opt into an underwriting, claims or broking stream.
Individual certificates of achievement available for each module successfully completed. This is important for those who have already obtained their CIP but who now wish to expand their knowledge and skills.
MDI – focus on career advancement
The Management Diploma in Insurance (MDI)
qualification is designed to support those who hold
or may hold supervisory, team lead or operational
management positions and wish to be considered
for promotion or other career advancement. It is
regarded as enhancing the value of the member to
the firm and contributes to career mobility.
The MDI will continue to provide;
• An enhanced understanding of insurance, technical and business concepts.
• A natural progression from the Professional Diploma in Insurance (CIP) that advances technical, business and product knowledge.
•
The opportunity to accumulate a significant number of CII credits that can contribute to
those required for the Advanced Diploma in Insurance (ACII).
• The option of tailoring the qualification to specific career requirements.
13
MARKETING
Changing market conditions provide an opportunity for the III to reposition
itself as a valued partner to industry and a champion of career and professional
advancement of members as opposed to a body through which compliance with
the MCC is facilitated.
Meeting market needs – current and future – is reliant on the industry identifying
and attracting new talent at all levels. Aim:
Aim:
Identify and communicate the tangible value of the
III and its offerings to members and the industry.
Actions:
• Engage in a brand audit with a view to streamlining the III brand.
• Develop advertising campaigns (beyond the conventional channels) for each segment of our membership.
• Develop ‘content marketing’ channels (blogs, video etc.) to demonstrate the value of our offerings through member stories.
• Leverage the product changes to reposition the value of III qualifications to the market.
•
Ensure targeted communications reach members
on the range of exam supports available and
produce an online introduction programme to allow pre-registrants to try out the exam format.
• Continue to commit resources to employer relationship management, specifically HR, Training, Learning and Development contacts.
• Explore the possibility of building in the APA
graduate progression into employee performance
appraisals and an industry agreed competency framework.
Raise the profile of insurance as a career among
those at second and third level education.
• Accept the NCA’s invitation to work with them on updating the insurance elements of the Junior Cert curriculum.
Actions:
• Produce a discussion paper for the Department of Education and Skills on opportunities for apprenticeships in insurance.
•
The III will work to bring the general insurance market together to champion career opportunities in insurance, skill sets required for the industry and introducing students to risk.
• Highlight the many advantages or pursuing ‘earn as you learn’ qualifications to second level students considering their options.
•
Review and update careers information through
a number of touch points e.g. Irish Guidance
Counsellors Association, CareersPortal.ie, gradireland.com etc.
•
Build on the pilot programme undertaken with the Cork College of Commerce and approach others with a view to including the first APA module on their business studies programmes.
• Develop relationships with UL as the leading providers of third level insurance courses.
• Build awareness of graduate opportunities and internship programmes.
• Develop a training programme for TY students e.g. motor/gadget insurance
14
15
ORGANISATION
Our promise to members is to ensure the organisation develops strategically
and adapts relevant practices to retain efficacy and efficiency as it responds to
changes in market conditions.
Aim:
Recruit and retain suitably qualified staff while
simultaneously developing appropriate management
systems and processes to meet the strategic
objectives of the organisation.
•
Actions:
• An audit of present and future ICT requirements
to identify areas requiring strategic investment and development.
• Continue business development activities to ensure our partnership approach with industry delivers real and valued business solutions.
• An audit of the HR strategy is planned as part of a review to identify how best to increase operational effectiveness.
16
•
Improve process management across the organisation, with an ultimate objective of achieving greater operational efficiency leading
to ISO accreditation.
The III will move – along with MIBI and Insurance
Ireland – to new offices in 2015. The possibility of branding these offices as an ‘Insurance Hub’ is being explored.
• A coordinated succession plan is envisaged for all critical positions within the III.
17