Developing Library Services at Oslo Public Library

Developing Library Services at
Oslo Public Library
Arve Søreide
Program Manager ICT
Oslo Public Library
New Deichman Main Branch
What I’ll be talking about
• Library services are for the customer
• What is an ILS and what is it for?
• The pain of building services on bad data
• A modern library service is aware of the internet
• Koha is ONE component in a quiver of library
services
LIBRARY SERVICES EXIST FOR THE
CUSTOMER
…user-centered design tries to
optimize the product
around how users
can,
want,
or need
to use the product,
rather than forcing the users to change their
behavior
to accommodate the product
Wikipedia, inevitably
…user-centered libraries try to optimize their
services
around how users can,
want,
or need to use the services,
rather than
forcing the users to change their behavior
to accommodate the staff’s current abiblities,
wants or needs
my own rip off from Wikipedia quote on previous page
This means, for example:
Cataloguing is for the public
How we go about it should
first and foremost benefit
the end user
In one generation our users have
gotten one extra hour of free time –
every day!
The cost of producing popular cultural
works are infinitely smaller
NOK
492 000
NOK
148 000
1986
2014
In today’s money, a 1986 Roland D50
would cost € 4000
1995:
Tascam 488 Mk II Portastudio
Uses regular compact audio cassettes
8 channels
Sacrefice one channel to sync with MIDI
Echo, reverb etc are add ons
About € 1800
Apple iPad mini 2
(from about € 300)
with
Garageband
(€ 4)
8-track digital music recorder and mixer
Thousands of digital instruments (tunable)
Samlper
Digital effects like delay, reverb etc
Supports MIDI (with dongle til € 25)
External microphones and guitar interfaces about € 100 each
Complete digital studio for less than € 500
Old source of bibliographic
information
New source of (bibliographic)
information
How do the ILS vendors libraries react?
How does this affect the new public library in Oslo?
Old building
New building
~ 150
1200
20 %
80 %
Number of meeting
rooms avaliable
3
16
Number of volumes
~ 1 million
< 500 000
Visitor seating
capacity
Area available to the
public
WHAT IS AN ILS AND WHAT IS IT
FOR
CRM - Letters,
emails and
texts
Statistics and
reporting
Public access
website
Catalog search
Cataloguing
and
aquistions
Inter-libraryloans
(and variants)
Patron
management
Media
Transactions
Patrons
CRM - Letters,
emails and
texts
Statistics and
reporting
Public access
website
Catalog search
Cataloguing
and
aquistions
Inter-libraryloans
(and variants)
Patron
management
Media
Transactions
Patrons
CRM - Letters,
emails and
texts
What if I am only
unhappy about this
feature?
Statistics and
reporting
Public access
website
Catalog search
Cataloguing
and
aquistions
Inter-libraryloans
(and variants)
Patron
management
Media
Transactions
Patrons
PAINFUL EXPERIENCES OF
BUILDING SERVICES ON BAD DATA
A MODERN LIBRARY SERVICE IS
AWARE OF THE INTERNET
Influenced
Influenced By
Is authored by
Style: Magical realism
Is authored by
https://github.com/digibib/marc2rdf
KOHA WILL PROVIDE SOME, BUT
NOT ALL, LIBRARY SERVICES
Public access website
Aquistions
Search
CMS
Linked Open Data representation of metadata
Cataloguing
Koha
Media
Statistics and
reporting
Inter-libraryloans
(and variants)
Patron
management
Transactions
Patrons
CRM Letters,
emails and
texts
So what does that mean for Koha
• OPL will support development that makes Koha
more service oriented
• OPL will also support development to improve
test coverage, speed and ease of set up (so that
testing patches is as quick as possible)
• OPL believes that both large and small libraries
benefit from a more test-driven and serviceoriented approach