Vendor Routing Guide - Ascena Retail Group Vendor Partnership

Transcription

Vendor Routing Guide
Transportation/Logistics
Version 8.1
March 2013
Lane Bryant & Catherines
Table of Contents
ATTENTION: ...................................................................................................................................... 4
Any violation of this Vendor Routing Guide is subject .................................................................. 4
to a chargeback................................................................................................................................. 4
1
Merchandise Packaging Specifications ................................................................................... 4
1.1 Folding .............................................................................................................................. 4
1.2 Tagging - Price Ticket, Hang Tag, Joker Tag, Size Stickers .............................................. 4
1.3 Bagging ............................................................................................................................. 4
1.4 Pre-Packing ....................................................................................................................... 5
2
Carton Specifications ................................................................................................................ 6
2.1 Standard Apparel Carton ................................................................................................... 6
2.2 Non-Apparel and Odd Carton ............................................................................................ 7
2.3 Carton Openings ............................................................................................................... 7
2.4 Carton Closures................................................................................................................. 7
2.5 Banding, Strapping, Staples or String/Wire Tying .............................................................. 8
2.6 Corrugate Specifications.................................................................................................... 8
2.7 Carton Design.................................................................................................................... 8
3
Packing Cartons ........................................................................................................................ 9
3.1 Creating an Odd Carton..................................................................................................... 9
3.2 Packing a Standard Apparel Carton: ............................................................................... 10
3.3 Other Specifications:........................................................................................................ 11
4
Carton Markings & Labeling ................................................................................................... 12
4.1 Carton Markings .............................................................................................................. 12
4.2 Additional Carton Markings for Special Cartons: .............................................................. 13
4.3 Electronic ASN / Carton UCC128 Labeling ...................................................................... 14
5
Packing Lists ........................................................................................................................... 17
5.1 Specifications .................................................................................................................. 17
6
Domestic Shipping .................................................................................................................. 18
6.1 General Requirement ...................................................................................................... 18
6.2 The Ship Window ............................................................................................................ 19
6.3 Freight Term & Transportation Mode ............................................................................... 19
6.4 Commercial Zone Shipments........................................................................................... 20
6.5 Non-Commercial Zone Shipments ................................................................................... 21
6.6 Delivery Appointments ..................................................................................................... 22
6.7 Lane Bryant/Catherines Transportation Contact Information............................................ 23
6.8 Trailer Loading Requirements.......................................................................................... 23
6.9 Freight Costs ................................................................................................................... 25
6.10 ASN Entry........................................................................................................................ 27
6.11 Bill of Lading Requirements ............................................................................................. 27
7
Violations / Chargebacks ........................................................................................................ 29
7.1 Violation / Chargeback Policy Statement: ............................................................................. 29
7.2 Routing Guide Violation Chargebacks: ............................................................................ 29
7.3 Electronic ASN/UCC 128 Label Chargebacks:................................................................. 29
7.4 VAS (Value Added Services) Chargebacks: .................................................................... 30
7.5 RTV (Return to Vendor) / Store Recall / RTV Chargebacks: ............................................ 30
7.6 List of Chargeable Offenses: ........................................................................................... 31
7.7 VAS (Value Added Services) Chargeback Codes ............................................................ 32
Version 8.0, Last Modified: 5/14/2013
Page 2 of 45
8
E-Commerce Packing Requirements ..................................................................................... 33
8.1 General Guideline ............................................................................................................ 33
8.2 Merchandise Packaging Specifications ............................................................................ 33
8.3 SKU Barcode Label ......................................................................................................... 35
8.4 Carton Specifications ....................................................................................................... 37
8.5 Carton Openings ............................................................................................................. 40
8.6 Carton Closures............................................................................................................... 40
8.7 Banding, Strapping, Staples or String/Wire Tying ............................................................ 40
8.8 Corrugate Specifications.................................................................................................. 40
8.9 Carton Design.................................................................................................................. 40
8.10 Packing Cartons .............................................................................................................. 41
8.11 Polybag Specifications:.................................................................................................... 41
9
Telephone/Fax Contact Summary .......................................................................................... 44
Transportation Contacts ........................................................................................................... 44
Accounts Payable Contacts...................................................................................................... 44
10 Packing List Template ............................................................................................................. 45
Page 3 of 45
ATTENTION:
Any violation of this Vendor Routing Guide is subject
to a chargeback
1
Merchandise Packaging Specifications
1.1
Folding
1.1.1 Reference Folding Manual on our website at
1.1.1.1
1.2
www.csivendormanual.com
Tagging - Price Ticket, Hang Tag, Joker Tag, Size Stickers
1.2.1 Attach Price Tickets and all appropriate marketing material to all merchandise
prior to packaging and shipping to the Distribution Center.
1.2.2 Only tickets printed by the approved ticket suppliers will be accepted. Do not
use any unauthorized or altered price tickets/hang tags. .
1.2.3 Please refer to the label and ticketing manuals found in the brand specific
information chapter at www.csivendormanual.com
1.3
Bagging
1.3.1 Apparel, Non-Apparel, & Fragile – Unless approved by the Distribution Center
all merchandise shall be poly-bagged within the carton as follows:
1.3.1.1
Pre-pack – A Master poly-bag must be placed on the pre-pack
Merchandise within pre-packs is NOT to be individually poly
Bagged.
1.3.1.2
Non Pre-pack - Loose packed Apparel Merchandise must be
Individually poly bagged in cartons. DO NOT use a master polybag to
package this merchandise.
1.3.2 Fragile – All fragile merchandise, bulk or pre-pack, must be individually poly
bagged. Pack cartons using ½ inch (1.27 centimeter) bubble wrap liner inside
the carton.
1.3.3 Polybag Specification - Polybag thickness level must be .05mm or greater
1.3.4 Indicate multiples and sets on the packaging
Page 4 of 45
1.4
1.3.4.1
On any polybag or re-shippable carton that is used to package multiple
pieces together, you must indicate the number of pieces contained within
that package on the outside of the package.
1.3.4.2
If the items within the package are a set, the package must be labeled as
such. For example, a two-piece set would be labeled “2 piece set”.
Pre-Packing
1.4.1 Pre-pack garments according to the exact quantity, size, and color combination
on the Purchase Order (PO). Merchandise that is received at the Distribution
Center that is not pre-packed according to the PO will be subject to violation
charges detailed in Section 7.4 of the Vendor Routing Guide.
1.4.2 Individual garments must be facing front side up within each pre-pack.
1.4.3 Package pre-packs in one of the following materials:
1.4.3.1
Polybag (polybag thickness level must be .05mm or greater)
1.4.3.2
Re-shippable carton
1.4.4 Do not ship extra pieces on a pre-pack PO that do not make an exact pre-pack
unless specified on the PO.
Page 5 of 45
2
Carton Specifications
General carton specifications are provided below. - New carton specifications are
required for all purchase orders written on or after May 19th, 2013.
2.1
Standard Apparel Carton
2.1.1 The Standard Apparel Carton has a fixed footprint dimension. The height of the
carton can range from 31.8 cm to 40.6 cm to accommodate varying heights of
pre-packs.
2.1.2 The Standard Apparel Carton dimensions are as follows:
Standard Apparel Carton Dimensions
Length
Width
Height
cm.
in.
cm.
in.
cm.
in.
Pre-Pack
58.4
23.0
40.6
16.0
31.8 – 40.6
12.5 - 16.0
Bulk
58.4
23.0
40.6
16.0
40.6
16.0
40.6 cm
31.8 cm
58.4 cm
40.6
39.4 cm
2.1.3 The above carton dimension MUST be used for all Apparel Vendors.
2.1.4 MINIMUM CARTON WEIGHT cannot be less than 2.27 kg (5 Ibs).
2.1.5 MAXIMUM CARTON WEIGHT cannot exceed 24.95 kg (55 Ibs).
Page 6 of 45
2.2
Non-Apparel and Odd Carton – New cartons must be used effective for
all purchase orders written on or after May 19th, 2013
2.2.1 The following carton dimensions shall be used for all non-apparel merchandise
or when creating any odd carton, apparel or non-apparel, as described in
Section 3.1.
Non-Apparel & Odd Carton Dimensions
Length*
Width
Height*
cm.
in.
cm.
in.
cm.
in.
Minimum
50.8
20
35.6
14
25.4
10
Maximum
68.6
27
40.6
16
40.6
16
*NOTE:

The Length MUST be the largest dimension.

The Height MUST be the smallest dimension.
2.2.2 MINIMUM CARTON WEIGHT cannot be less than 2.27 kg (5 Ibs).
2.2.3 MAXIMUM CARTON WEIGHT cannot exceed 24.95 kg (55 Ibs).
2.2.4 In order to avoid a chargeback any carton outside the standard size or
weight ranges above must be approved in advance of DC receipt by
contacting DC Vendor Coordination at the phone number below:
2.2.4.1
2.3
DC Vendor Coordination:
(215) 633-4619
Carton Openings
2.3.1 Carton openings must be on the top and bottom of the carton. (The top and
bottom must be the largest surface areas). Cartons not meeting this requirement
cannot be processed using the automated sortation system.
2.4
Carton Closures
2.4.1 Carton closures (top and bottom) must be securely fastened with tape. Tape
must be placed over the entire length of the seams and extend over the ends a
minimum of 7.62 cm (3 in). Stapling the closure is not allowed.
Page 7 of 45
2.5
Banding, Strapping, Staples or String/Wire Tying
2.5.1 Banding, strapping, staples or string/wire tying of cartons as a means of closure
is not permitted unless mandated by country of origin regulations. Please
contact DC Vendor Coordination if required to seal cartons using this method.
2.6
Corrugate Specifications
2.6.1 A Regular Slotted Container (RSC) must be used that has a minimum of the
following:
2.6.1.1 125 kg (275 lbs) burst strength (typically a double wall/ 7 to 9-ply
carton)
2.6.1.2 Edge Crush Test (ECT) with a minimum of 21.8 kg (48 lbs), or
equivalent
is required.
2.7
Carton Design
2.7.1 Cartons must be of rectangular construction.
2.7.2 The width of the carton must be greater than the height (see below).
2.7.3 The length of the carton must be greater than the width (see below).
2.7.4 Square-shaped cartons will turn during processing; causing UCC label
misreads.
2.7.5 Cartons with a height greater than the width will fall over during processing; also
causing UCC label misreads.
Unacceptable Cartons
Width Is Too Small
Length Is Too Small
Page 8 of 45
3
Packing Cartons
General packing instructions are provided below. Specific instructions provided on PO’s
must be followed if they differ from the instructions below. These instructions may include
topics such as pre-packing, size curves, standard carton quantity, or carton dimensions.
3.1
Creating an Odd Carton
3.1.1 Units in excess of standard carton quantities (Section 3.2.2) must be handled
according to the following procedures:
3.1.1.1
Pack the remaining units in a carton marked Odd and pack one size per
color per carton.
3.1.1.2
The Odd carton must meet the minimum carton size described in Section
2.2.1.
3.1.1.3
If the number of odd units is too small to package in a carton that meets
the minimum carton size in Section 2.2.1 then pack the small number of
units into one of the standard cartons of the same size/color and change
the quantity of that carton to the reflect the additional units; making that
carton the Odd carton.
i.e. if you have 3 standard cartons of 50 units each and have 3 odd
units leftover, instead of shipping the 3 standard cartons of 50 and 1
carton of 3 units, combine the 3 units in with one of the 3 standard
cartons of 50, and ship 2 cartons of 50 units and 1 of 53 units.
3.1.1.4
SKU’s cannot be mixed within a case.
Page 9 of 45
3.2 Packing a Standard Apparel Carton:
3.2.1 In order to maximize the inside dimensions of the Standard Apparel Carton, it
may be required to pack the Standard Apparel Carton using the unique methods
described below.
3.1.2 The following examples illustrate how to maximize the space within the
Standard Apparel Carton when packing pre-packs and bulk units.
3.2.1 Packing Pre-Packs:
3.2.1.1 The final pre-pack(s) may be distorted to fill any void space resulting
from column stacking pre-packs within the Standard Apparel Carton (see
below).
3.1.2.2
However, the pre-pack units must remain within the polybag.
Side View
Side View
Page 10 of 45
3.2.2 Packing Bulk Units:
3.1.2.3
Bulk units must be packed using the largest Standard Apparel Carton
dimension described in Section 2.1.2.
3.1.2.4
The units may be placed vertically to fill any void space resulting from
column stacking bulk units within the Standard Apparel Carton (see
below).
Top View
3.3
Top View
Other Specifications:
3.3.1 Pack each PO in separate cartons. Do not mix PO’s within cartons.
3.3.2 Pack a standard quantity of units or pre-packs per carton for each PO/color/size.
3.3.2.1
A Standard Quantity is the amount that fills a carton by size.
3.3.3 Pack cartons as densely as possible without damaging goods or causing
cartons to bulge.
3.3.4 Fold the garment to fit within the dimensions of the Standard Apparel Carton,
unless specified in the Technical Design Package.
3.3.5 Use of a protective cardboard liner, placed inside the carton on top of the
merchandise, in order to avoid potential damage is recommended.
Page 11 of 45
4
Carton Markings & Labeling
4.1
Carton Markings
4.1.1 The following markings must be applied on two sides (length and width) of each
carton. For “Brand” specify Lane Bryant or Cahterines as applicable.
Ship To:
Brand Name.
1901 S. HWY 240 E.
Greencastle, IN 46135
Division (Brand Name)
PO# _________________
PO Line__________ Mode_____
Department __________
Pre-ticketed _______yes________no
Pre-packed _______yes________no
Carton # _______________________
Color _________________________________________
Size /____/____/____/____/____/____/____/ Total: _____
ORM-D
ORM-D
SIDES
ORM-D
ENDS
ORM-D label
required for
hazardous
material only
ORM-D label
required for
hazardous
material only
UCC
128
Page 12 of 45
4.1.2 If the carton contains mixed merchandise in a color/size pack, it is necessary to
indicate the colors, sizes, and totals on the carton marking as indicated below.
No other mixed cartons should be shipped.
Ship To:
Brand Name.
1901 S. HWY 240 E.
Greencastle, IN 46135
Division (Brand Name)
PO# _________________
PO Line _________ Mode____
Department __________
Pre-ticketed _______yes________no
Pre-packed _______yes________no
Carton # _______________________
Color __Black___________________________________
Size /_1__/_2__/_2__/_1__/_1_/____/____/ Total: _7__
Color __White___________________________________
Size /_1__/_2__/_2__/_1__/_1_/____/____/ Total: _7__
4.1.3 Label font height should be no less than 5/16 inches (.7 centimeters).
4.2
Additional Carton Markings for Special Cartons:
4.2.1 In addition to the required carton markings, depending on the carton contents,
mark cartons as follows:
If Carton:
Contains the packing list
Contains less than the standard quantity
Contains test items as indicated on PO
Carton must be marked:
PACKING LIST
ODD
TEST
4.2.2 Mark carton near the standard label, in large print.
4.2.3 If applicable, a carton may require more than one of the additional markings.
Mark all that apply.
Page 13 of 45
4.3
Electronic ASN / Carton UCC128 Labeling
4.3.1 Every Purchase Order shipped by a vendor to Lane Bryant/Catherines, requires
the following:
4.3.1.1
Receive a purchase order (850)
4.3.1.2
Transmit an Advance Ship Notice (856)
4.3.1.3
Label each carton with a compliant UCC128 barcode label
4.3.1.4
Complete EDI manual is located at www.csivendormanual.com
Page 14 of 45
4.3.2 The UCC128 carton label layout must be as follows:
Factory name
and Address
The Brand DC
Address (will be
sent in PO file
automatically)
1.
Business, Division,
& PO number, (will
be sent on PO file automatic)
MSN XXXXXXX
BULK/PREPACK
20 digit case
number
UCC-128 scan
barcode
Page 15 of 45
4.3.3 The UCC128 label must be applied to the lower right hand corner of the front
face (end) of the carton, 5.0 cm (2.0 in) above the bottom and 5.0 cm (2.0
in) from the right hand side of the carton.
ORM-D
SIDES
ORM-D
ENDS
UCC128 LABEL
POSTION
GUIDE MARKS
UCC
128
(5.0 cm or 2.0 in)
Page 16 of 45
5
Packing Lists
5.1
Specifications
5.1.1 The Packing List template shown in Section 10 must be used. Packing lists sent
in an alternate format will be subject to violation charges detailed in Section
7.6.2 of the Vendor Compliance Guide.
5.1.2 A separate Packing List must be prepared for each PO. Only one PO is allowed
per packing list, do not combine multiple PO’s from a shipment onto one
Packing List.
5.1.3 Packing list counts must reflect units actually shipped regardless of units
ordered.
5.1.4 Packing Lists must be written in the English language.
5.1.5 Include ONE copy of the Packing List with the first carton of each PO, attached
as follows:
5.1.5.1
On the first carton of the shipment
5.1.5.2
Inside a colored envelope securely attached to the first carton
5.1.6 A Packing List must be Submitted through the approved consolidators
5.1.6.1
Vendors participating in the UCC128 Label Program will need to
continue to enter the packing lists on the consolidator’s website
5.1.6.1.1 East Coast: http://64.164.61.178/Login.aspx
5.1.6.1.2 West Coast: www.ptgp.com
Page 17 of 45
6
Domestic Shipping
All shipments to Lane Bryant/Catherines should be made according to the shipping
instructions below. Domestic shipments include both goods of U.S. Origin and foreign
goods purchased on a DDP (Delivered Duty Paid) basis from a US Seller.
6.1
General Requirement
6.1.1 All merchandise purchased domestically must be shipped to Lane
Bryant/Catherines according to the following instructions:
6.1.1.1
Originating in a Commercial Zone: FOB ORIGIN FREIGHT COLLECT
& CHARGEBACK. Follow procedures outlined in section 6.3
Commercial Zone Shipments.
6.1.1.2
Not Originating in a Commercial Zone: FOB ORIGIN FREIGHT
COLLECT & CHARGEBACK to the Distribution Center; 1901 State
Road 240 East Greencastle, IN 46135 or 5304 West 74th Street
Indianapolis, IN 46268. Follow the instructions in section 6.4 NonCommercial Zone Shipments.
6.1.1.3
On one bill of lading, if shipped on the same day from the same origin.
6.1.2 Goods must be delivered to the Distribution Center by the Purchase Order
Cancel Date.
6.1.2.1
Early or late merchandise may be refused at the vendor’s expense, or
charged a late charge penalty of a minimum of 5% of the cost of
goods.
6.1.3 Do not ship partial orders. Shipping partial orders without buying department
approval may result in a chargeback.
6.1.4 Bills of lading must contain the following information for each PO:
6.1.4.1
Division, PO number, department number, gross weight, and carton
quantities, as well as total cartons of all PO’s on the shipment.
6.1.4.2
For details see section 6.11 Bill of Lading Requirements.
Page 18 of 45
6.1.5 Appointments are required for all deliveries and must be made at least 48 hours
in advance.
6.2
6.1.5.1
Failure to make a delivery appointment may result in a chargeback of
$500 per trailer, as well as the possible refusal/rescheduling of the
load.
6.1.5.2
Any carrier charges associated with such refusal or rescheduling
would be for the account of the vendor.
The Ship Window
6.2.1 The Lane Bryant/Catherines PO contains two (2) date fields related to shipping of
product and defines the “ship-window”. These dates dictate the start of the ship
window and the end of the shipping window. * Note - All dates are final unless
approved and acknowledge through a revised Purchase Order by Lane
Bryant/Catherines.
6.2.1.1
6.2.1.2
Do Not Ship Before Date
6.2.1.1.1 The Do Not Ship Before Date indicates the earliest date that
merchandise can be received by the Distribution Center(s), third
party facilities or its authorized consolidators
Cancel Date
6.2.1.3 The Cancel Date indicates the latest date that merchandise will be
received by Charming Shoppes Distribution Centers, third party facilities
or its authorized consolidator
NOTE - Attempts to deliver merchandise outside of the shipping window will result in a
vendor charge back or the refusal of shipment at the vendor’s expense
6.3
Freight Term & Transportation Mode
MODE
PARCEL
LESS THAN TRUCKLOAD
TRUCKLOAD
WEIGHT RANGE
0 TO 150 LBS
151 TO 9,999 LBS
> 10,000 LBS
< 1,599 CU FT
> 1,600 CU FT
PREPAID
COLLECT
COLLECT
DIRECT TO DC
PERFORMANCE TEAM
DIRECT TO DC
CUBE RANGE
FREIGHT TERMS
LOS ANGELES
COMMERCIAL ZONE
NEW YORK
COMMERCIAL ZONE
OTHER
DIRECT TO DC SUMMIT TRANSPORTATION
DIRECT TO DC
YRC FREIGHT
DIRECT TO DC
[email protected]
Page 19 of 45
6.4
Commercial Zone Shipments
6.4.1 All domestic shipments originating in the Commercial Zones should be made
through consolidators or carriers provided by Transportation Department.
6.4.2 If the shipping point is located outside a Commercial Zone, please refer to section
6.4 Non-Commercial Zone Shipments.
6.4.3 LTL shipments (< 10,000 pounds or 1,600 cubic feet) originating within the
Commercial Zones must be shipped by Transportation appointed consolidator
based on the shipping location:
6.4.3.1
EAST COAST
6.4.3.1.1 Summit Transportation
2400 69th Street
North Bergen, NJ 07047
Tel: (201) 453-9981 Ext 459
Fax: (201) 868-1951
www.summittrans.com
01950
06405
06512
07001
07002
07004
07008
07011
07014
07021
07022
07029
07032
07036
07047
07055
07057
07065
07071
07072
NEW YORK COMMERCIAL ZONE
07073
07206
07643
08817
10018
07074
07207
07644
08831
11050
07080
07305
07657
08832
11096
07083
07306
07663
08837
11101
07093
07410
07728
08861
11206
07094
07470
07885
08872
11215
07114
07503
07936
08873
11218
07201
07508
08060
08902
11219
07203
07606
08512
10001
11220
07205
07631
08810
10016
11232
11237
11356
11368
11373
11378
11385
11413
11430
11431
11434
11501
12919
11746
18064
18072
18074
18974
Page 20 of 45
6.4.3.2 WEST COAST
6.4.3.2.1 Performance Team
12816 Shoemaker Avenue
Santa Fe Springs CA 90670
Tel: (562) 741-1300
Fax: (562) 921-7823
www.ptgt.net
90001
90007
90011
90012
90013
90015
90017
90021
90022
90023
90033
90035
90037
90040
90045
90058
90059
90061
90063
90201
LOS ANGELES COMMERCIAL ZONE
90220
90303
90723
91006
91744
90221
90501
90731
91301
91745
90245
90502
90744
91331
91746
90248
90601
90745
91402
91748
90249
90623
90746
91406
91752
90250
90630
90802
91706
91761
90262
90638
90805
91708
91768
90278
90640
90810
91710
91803
90301
90670
90813
91730
92335
90302
90703
90814
91731
92336
92337
92374
92376
92407
92507
92509
92555
93012
93065
94954
6.4.4 The consolidator must pick up all consolidation shipments. These shipments will be
made “Freight Collect” and the costs will be charged back to the vendor.
6.4.5 It is the Vendors responsibility to schedule the pick-up with the Consolidator in
advance to avoid late delivery. Cut-off days are based on region as follows:
6.4.6 For TL shipments (>10,000 pounds and/or 1600 cubic feet), contact Transportation
Department via e-mail for routing at [email protected].
6.5
Non-Commercial Zone Shipments
6.5.1 The consolidator must pick up all consolidation shipments. These shipments will be
made “Freight Collect” and the costs will be charged back to the vendor.
6.5.2 It is the Vendors responsibility to schedule the pick-up with the Consolidator in
advance to avoid late delivery. Cut-off days are based on region as follows:
6.5.3 For TL shipments (>10,000 pounds and/or 1600 cubic feet), contact Transportation
Department via e-mail for routing at [email protected].
Page 21 of 45
6.6
Delivery Appointments
6.6.1 APPOINTMENTS MUST BE MADE FOR ALL INBOUND FREIGHT
DELIVERIES. APPOINTMENTS FOR ALL DELIVERIES MUST BE MADE AT
LEAST 48 HOURS IN ADVANCE.
6.6.2 Failure to make a delivery appointment may result in a chargeback of $500 per
trailer, as well as the possible refusal/rescheduling of the load. Any carrier
charges associated with such refusal or rescheduling would be for the account
of the vendor
CONTACT THE GREENCASTLE DC 48 HOURS IN ADVANCE:
Stacy Cain (765) 653-7546 [email protected]
Tricia Poole (765) 653-7510 [email protected]
Karon Gaddis (765) 653.7573 [email protected]
TRANSPORTATION DEPARTMENT HOURS OF OPERATION:
MONDAY – FRIDAY, 8:00 AM – 5:00 PM EST
GREENCASTLE DC HOURS OF OPERATION:
MONDAY – THURSDAY: 8:00 AM – 4:00 PM EST
FRIDAY: 8: 00 – 12:00 AM EST
SATURDAY: 8:00 AM – 4:00 PM EST
SUNDAY: CLOSED
Page 22 of 45
6.6.3 Appointments for all deliveries must be made at least 48 hours in advance.
6.6.4 Monday deliveries must be scheduled no later than 12:00 pm on the Friday
before the requested delivery date.
6.7
Lane Bryant/Catherines Transportation Contact Information
6.7.1 Domestic Transportation Department
6.8
[email protected]
Trailer Loading Requirements
6.8.1 Vendors and consolidators are required to load one carton of each MSN/SKU at
the rear of each fully loaded trailer.
6.8.1.1
A “”MSN” / ”SKU” is considered a unique “PO/Color/Size” combination
6.8.1.2
The MSN/SKU Number is on the UCC-128 label
6.8.2 All Lane Bryant/Catherines freight shall be floor loaded in PO Line integrity from
left to right until the trailer wall is reached, then right to left and so on. (See
example below)
6.8.2.1
Failure to floor load by PO Line integrity will result in a violation to the
vendor or consolidator.
PO LINE LOADING METHOD
PO LINE 2
PO LINE 2
PO LINE 2
PO LINE 1
PO LINE 1
PO LINE 1
PO LINE 2
PO LINE 3
PO LINE 3
PO LINE 3
PO LINE 3
PO LINE 4
PO LINE 5
PO LINE 5
PO LINE 5
PO LINE 5
PO LINE 4
PO LINE 4
Page 23 of 45
6.8.3 Commercial Zone Shipments
6.8.3.1 The consolidator is responsible to verify physical receipt of the
purchase order at the PO Line level against the ASN/packing list
entered by the Vendor prior to the outbound loading.
6.8.3.1.1 Any variances between the physical count and the ASN must be
corrected in the outbound manifest so the outbound manifest
shows exactly what is being shipped from the consolidator to
the Distribution Center(s).
6.8.3.1.2 This is a critical step in the process as changes made to the
outbound manifest triggers a systematic alert to the Distribution
Center(s) and Lane Bryant/Catherines Allocations that the
receiving process and subsequent store distribution requires
additional monitoring and/or adjustment.
6.8.3.2 Outbound shipments are separated by Lane Bryant/Catherines case
pack (Mode 4) and flat pack (Mode 3). Lane Bryant/Catherines mode
indicators are sent on the purchase order EDI file to the consolidator.
6.8.3.2.1 When possible, the preference of Lane Bryant/Catherines is to
load full trailers/boxes by mode. If this is not possible, the
consolidator is to load Mode 3 in the nose of the trailer/box and
Mode 4 on the tail.
6.8.3.3 In the event the PO Line is not indicated on any cartons, shipments must be
sorted and loaded by PO/Style/Color/Size order. Lane Bryant/Catherines
Vendor Routing must be notified if a Vendor does not indicate the PO
Line on the carton label.
6.8.3.4 The consolidator will scan the UCC 128 carton label when loading outbound
trailers/boxes and will send the EDI 856 ASN to Ascena.
6.8.3.4.1 If the carton label is missing or is not able to be scanned, the
3PL Service Provider should repopulate the carton ID in the
Outbound Shipping Advice (EDI 856) if no vendor ASN was
received with a formatted dummy number.
6.8.3.5 All Lane Bryant/Catherines freight must be cross docked, inspected, loaded,
manifested and outbound dispatched within twenty four (24) hours of pickup
from the Vendor’s dock or transload from the international containers. There
shall be no exceptions from this rule.
Page 24 of 45
6.8.3.5.1 When freight volumes are low or if there is an overflow of freight
that creates a trailer/box less than 100 percent (100%) full, an
e-mail notification must be submitted to Lane Bryant/Catherines
Domestic Transportation asking for approval to release the
shipment.
6.8.3.5.2 The approved outbound partial load must be scaled down to
prevent shifting.
6.8.3.6 All outbound Lane Bryant/Catherines trailers/boxes must be sealed
with a metal bolt seal.
6.9
Freight Costs
6.9.1 All costs associated with the inbound movement of goods from domestic
vendors into our DC are ultimately the responsibility of the vendors; either
“freight prepaid” or “freight collect and chargeback”.
6.9.2 For LTL Commercial Zone shipments that are consolidated by our East and
West Coast providers, vendors will be charged back for freight costs as shown
in the table in section 6.9.6.
6.9.3 For TL Commercial Zone shipments that are routed by the Transportation
Department, freight charges will be “freight collect and chargeback” to the
vendor.
6.9.4 A 12% administrative/accounting fee will be added to all freight chargebacks.
6.9.5 Vendors who ship freight directly to our DC, but should have shipped through
one of our consolidators, will be charged back any additional transportation
costs incurred by Lane Bryant/Catherines plus a $50 flat rate penalty-processing
fee.
Page 25 of 45
Page 26 of 45
6.10 ASN Entry
6.10.1 ASN entry must be made on all purchase orders shipping into Consolidator or
Distribution Center
6.10.1.1 THROUGH CONSOLIDATOR - ASN entry within the shipping
window and no later than 48 hours prior to cancel date
6.10.1.2 DIRECT TO DISTRIBUTION CENTER – ASN entry within the
6.10.2 shipping window and no later than 48 hours prior to cancel date
6.11 Bill of Lading Requirements
6.11.1 A separate bill of lading is required for the Distribution Center per trailer load or
per
shipment. The bill of lading for each purchase order must include:
6.11.1.1 Shipper’s Name and Address
6.11.1.2 Consignee’s Name and Address
6.11.1.3 Carrier Name
6.11.1.4 Freight Terms (collect/prepaid/third party)
6.11.1.5 Purchase Order Number
6.11.1.6 Department Number
6.11.1.7 Style Number
6.11.1.8 Total Weight
6.11.1.9 Ship Mode
6.11.1.10 Appointment Number or Pick up Confirmation Number
6.11.1.11 Total Number of Units by Purchase Order/Style/Size/Color
Page 27 of 45
6.11.2 The following message should appear on your bill of lading: ‘Carrier – cancel
date is ________, Must be delivered by cancel Date. Appointments are
required 48 hours in advance.
6.11.3 Example of bill of lading:
Page 28 of 45
7
Violations / Chargebacks
7.1 Violation / Chargeback Policy Statement:
Violation charges are not intended to be a source of revenue for Lane Bryant, but are
enforced to ensure the distribution center operates efficiently.
Shipments not in compliance with this guide may be returned at the vendor’s expense or
the vendor may be charged for violations in the form of a chargeback.
7.2
Routing Guide Violation Chargebacks:
7.2.1 Vendors will be charged for merchandise preparation and packing violations.
See Section 7.6 for the List of Chargeable Offenses.
7.2.2 Violation Charges will be imposed as follows:
# Cases
1 - 10
11 - 50
51 - 100
101 - 250
251+

$ Amount Charged
$250
$500
$750
$1,000
$2,000
$500 per Trailer for failure to make a Delivery Appointment
7.3 Electronic ASN/UCC 128 Label Chargebacks:
7.3.1 Vendors must comply with out Electronic ASN/UCC 128 Label program. See
Section 4.3 for the program requirements.
7.3.2 Violation Charges for non-compliant purchase orders will be imposed as follows:

$2,000 per Purchase Order
- No Electronic ASN
- Late Electronic ASN
- No UCC 128 Labels on Cartons
- Incorrect Label Placement
- Non-scan-able carton
- Inaccurate information on the ASN
- Case information does not match ASN
Page 29 of 45
7.4 VAS (Value Added Services) Chargebacks:
7.4.1 In addition to per-unit charges, all special handling costs (i.e. labor) incurred as
a result of vendor-related quality or packing issues will be charged to vendors.
See Section 7.7 for VAS Chargeback Codes.
7.5 RTV (Return to Vendor) / Store Recall / RTV Chargebacks:
7.5.1 All merchandise RTV and/or Recall activity will result in a chargeback as
follows:



RTV from DC - $1.00/unit
Recall/RTV from Stores - $1.50/unit
DC Storage Charge - $10.00/pallet per month
7.5.1.1 The difference between DC RTV and Store Recall/RTV chargeback costs
are due to inbound DC processing cost, store processing cost, store return shipping
charges, and DC special handling cost related to Store Recall activity.
Page 30 of 45
7.6
List of Chargeable Offenses:
7.6.1 Shipping Violations:


Early (more than 1 week prior to NDC date) or Late shipment
Failure to make a Delivery Appointment (Penalty is $500 per Trailer)
7.6.2 Packing List Violations





No packing list attached to lead carton
Incorrect packing list
Improper packing list format
Packing List not faxed or e-mailed as required
Late packing list (faxed/e-mailed after product has been shipped)
7.6.3 Tagging Violations:





Merchandise not pre-ticketed
Merchandise ticketed with the wrong Retail price
Incorrect ticket/hang tag placement
No Size sticker
Incorrect sizing or labeling
7.6.4 Bagging Violations:



No master polybag on Pre-packs
Non-Pre-packed items not individually poly-bagged (except DC approved)
Non- Pre-packed items that include a master polybag
7.6.5 Packing Violations:







Not pre-packed as PO indicates
No/used inner cartons
Merchandise packed incorrectly – mixed colors/sizes within the cartons
Excessive packaging - rice paper, filler, excess corrugated (except when filler is required for nonstandard conveyable odd cartons).
Units in excess of the standard (ODD) units not packed in a separate ODD carton per size/per
color
Multiple carton standards
Any Goods on Hanger (GOH) receipt
7.6.6 Carton Violations:






Banded/strapped cartons
Carton label content incorrect
Overweight cartons
Cartons with incorrect dimensions
Odd cartons not identified
Partial shipments (unless pre-approved)
7.6.7 Electronic ASN/UCC 128 Label:









Wrong Label placement
Multiple labels on a carton
Inaccurate information on the label
Inaccurate information on the ASN
Carton information does not match ASN
Late Electronic ASN
No Electronic ASN
No UCC128 label(s) on carton(s)
Labels that will not scan
Page 31 of 45
7.7
VAS (Value Added Services) Chargeback Codes
Handling Code
99
100
110
115
120
125
130
135
140
145
205
210
250
300
305
307
310
315
330
350
410
490
500
510
511
512
513
514
515
517
518
519
520
521
522
523
524
525
526
527
810
888
910
915
920
925
930
935
940
945
997
998
999
4900
Handling Description
Apply Tickets(prepacks had no tickets)
Apply Tickets (Bulk Mdse had no tickets)
CORT Retail-Increase
CORT Retail- Decrease
CORT Class/Mfg/Dept/Style/Color/size Change
Too Debit Re-entry
Justice Debit Re-entry
Too Debit Workorder
Justice Debit Workorder
CORT Bar Code (short sku incorrect)
Remove Marketing(tickets, hangtags, stickers)
Change Tag/Stickers
Redline
Sort for Size (Mixed sizes in case)
Sort Break Prepacks to Bulk units
Sort for Shading/ Quality
Vas Dept Charge
Sort for Other
Sort for Inconsistent Prepacks( PPack break wrong)
Vas Prep Hours
Add Marketing (tickets, hangtags and stickers)
Misc Chargeback Supply Charge Back
Stock Tickets / Generic Ticket Samples
Store Reticket
Tickets requested and sent to vendor
DC X Dock carton breakdown (DC charge)
Break Master Polybags (break bulk bundles)
Incorrect carton dimensions(made conveyable)
Processing tickets for Store Retickets
created prepacks
100% Audit
RTV (Return to Vendor)
incorrect mdse on factory loaded shipment
Remove inner cartons from master cartons
Manual ASN / Incorrect Data ASN
Reprint/ ReApply Labels/ Improper labels placed
Reprint Labels/ Applied /Barcode Not Read
Sku's Incorrect / Incorrect line # / no line #
No Labels/ Non-EDI Compliant
No Electronic ASN / Carton having labels
Sample Sale
Dept Requested Process
Prepack to CORT Retail-Increase
Prepack to CORT Retail-Decrease
Prepack CORT Class/Mfg/Dept /Style/Color/Size/Change
Misc Vas Project
NA
NA
NA
Prepack to CORT Bar Code
100% Accuracy Audit (guatemala)
MOOS/Recall
Blackline
Justice Supply Chargeback
Page 32 of 45
8
E-Commerce Packing Requirements
8.1
General Guideline
8.1.1 Cartons should be packed in bulk singles no more than one (1) style, color, or
size.
8.1.2 Each garment should be individually poly-bagged to avoid soiling
8.1.3 Each poly-bagged item must have a SKU barcode applied to the outside of the
polybag - see section 8.3 - Effective date to be announced.
Projected date is Fall 2013
8.1.3.1
Until additional communication is sent out continue to ensure the price
ticket is visible in the poly bag.
8.1.4 E-Commerce cartons require a perforated panel opening. - This is effective
with purchase orders written on or after May 19th, 2013.
8.1.5 Hangers are not allowed
8.2
Merchandise Packaging Specifications
8.2.1 Apparel:
8.2.1.1 Individual units must be folded and packed in a sealed poly-bag.
8.2.1.2 The SKU barcode label must be adhered to the top face of the sealed polybag. – EFFECTIVE FALL 2013
8.2.1.2.1 The placement of the barcode label should be the lower left
hand corner of the poly-bag.
8.2.1.2.2 Whenever possible the price ticket should be facing up so it is
visible on the front the poly-bag
8.2.1.2.3 No hangers of any type should be on garments when packed in
a sealed poly-bag (this requirement supersedes purchase order
hanger requirement on E-Commerce portion of orders only).
8.2.1.2.4 If the item requires a hanger to keep the integrity of the garment,
please contact your buyer for pre-approval.
8.2.2 Non-Apparel:
Page 33 of 45
8.2.2.1 Individual items must be packed in an appropriately sized, sealed poly-bag
or zip lock bag with the SKU label facing out to be visible on either side of
the bag.
8.2.2.2 Additional insulations of individual items are permitted when deemed
necessary to protect the items from the damage during transit. When
additional insulation is used, the SKU label must be placed securely on the
outer shell of the packaging as price ticket on the item is not visible.
8.2.3 Boxed Items:
8.2.3.1 You do not need to poly-bag items that are already boxed such as shoes,
jewelry, perfumes, watches, etc. As long as they are already in a box upon
arrival into the Distribution Center.
8.2.3.2 Each boxed item requires a SKU barcode labeled attached to the top of
the box.
8.2.3.3 The placement of the barcode label should be the lower left hand corner of
the box.
8.2.3.4 Shoe Boxes: A rubber band must be placed around the shoe box to secure
it from opening. This applies for both two piece boxes and hinged shoe
boxes.
8.2.3.4.1 The SKU barcode must be applied on the bottom of the shoe
box. Do not apply SKU barcode to the top lid.
8.2.3.5 Earrings: Pack each item in an appropriate size clear sealed poly-bag
or zip lock bag.
8.2.3.5.1 Earrings must be packed on a card or chipboard and as single
units.
8.2.3.6 Necklaces: Pack each item in an appropriately sized clear, sealed, polybag
or zip log bag.
8.2.3.6.1 Chipboards and clear ape are to be used for those necklaces
that can be tangled or damaged when packed in a bag.
8.2.3.6.2 Use the clear tape to secure the item to onto the chipboard
DO NOT package jewelry as multiples. Each item MUST be in its own poly bag.
Page 34 of 45
8.3
SKU Barcode Label – EFFECTIVE FALL 2013
8.3.1 The SKU barcode label is required for each poly-bagged or boxed item.
8.3.2 The SKU barcode is used by the DC Automated Material Handling System to
accurately identify the item.
8.3.3 SKU Barcode Specification:
8.3.3.1 2”x 2” adhesive label
8.3.3.2 Barcode height min 1/2” (13mm)
8.3.3.3 Quality ANSI B, better ANSI A
8.3.3.4 UCC-128
8.3.3.5 Human readable barcode equivalent
8.3.3.6 Brand
8.3.3.7 Style
8.3.3.8 Color
8.3.3.9 Size
EFFECTIVE FALL 2013 Watch for New
Routing Guide & E-Mail Communications
Page 35 of 45
8.3.4 SKU Barcode placement: – EFFECTIVE FALL 2013
8.3.4.1
For Poly-Bags
8.3.4.1.1 The SKU barcode label must be adhered to the top face of the
sealed poly-bag
8.3.4.1.2 The barcode label should be on the lower left hand corner of the
poly-bag
Page 36 of 45
8.3.4.2
For Boxes
8.3.4.2.1 The SKU barcode label must be adhered to the top face of the
box
8.3.4.2.2 The barcode should be placed on the lower left hand corner of
the box
EFFECTIVE FALL 2013 Watch for New
Routing Guide & E-Mail Communications
8.4
Carton Specifications
E-Commerce carton specifications follow (Section 2 Carton Specifications)
with the following additional requirements
8.4.1 Apparel Carton:
8.4.1.1
8.4.1.2
The Standard Apparel Carton has a fixed footprint. The height of the
carton can range from 31.8 cm to 35.6 cm to accommodate varying
heights of items
The Standard apparel Carton dimensions are as follows.
Standard Apparel Carton Dimensions
Length
cm.
in.
Width
cm.
Height
in.
cm.
in.
16.0
31.8 –
35.6
10.0 –
12.0
Bulk
58.4
23.0
40.6
Page 37 of 45
8.4.2 Non-Apparel and Odd Carton
8.4.2.1
The following carton dimensions shall be used for all non-apparel
merchandise or when creating any odd carton, apparel or non-apparel,
as described in section 3.1.
Non-Apparel & Odd Carton Dimensions
Length*
Width
Height*
cm.
in.
cm.
in.
cm.
in.
Minimum
30.5
12
22.9
9
10.2
4
Maximum
68.6
27
40.6
16
40.6
16
*NOTE:
The Length MUST be the largest dimension.
The Height MUST be the smallest dimension.
MINIMUM CARTON WEIGHT cannot be less than 0.91 kg (2 Ibs).
MAXIMUM CARTON WEIGHT cannot exceed 24.95 kg (45 Ibs).
In order to avoid a chargeback any carton outside the standard size or weight
ranges above must be approved in advance of DC receipt by contacting DC
Vendor Coordination at the phone number below:
DC Vendor Coordination: (215) 633-4619
Page 38 of 45
8.4.3 Carton Panel Perforations
8.4.3.1
The front end of the carton must have a perforated panel. The
perforation panel must be approximately two-thirds of height of the
carton and the full width across the top of the carton
8.4.3.2
There should be a 1.5” circular perforated punch out along the bottom
of the perforated panel
8.4.3.3
The distribution center picks directly out of the perforated carton
Example:
If the carton is 23”L x 16”W x 12”H
The height of the perforated panel is 8”H, two-thirds of 12”H
The width across the top of the perforated panel is 16”W
Page 39 of 45
8.5
Carton Openings
8.5.1 Carton openings must be on the top and bottom of the carton (the top and
bottom must be the largest surface areas).
8.6
Carton Closures
8.6.1 Carton closures (top and bottom) must be securely fastened with tape. Tape
must be placed over the entire length of the seams and extended over the ends
a minimum of 7.62 cm (3 inches). Stapling the closure is not allowed.
8.7
Banding, Strapping, Staples or String/Wire Tying
8.7.1 Banding, strapping, staples or string/wire tying of cartons as a means of closure
is not permitted unless mandated by country of origin regulations. Please
contact DC Vendor Coordination if required to seal cartons using this method.
8.8
Corrugate Specifications
8.8.1 A Regular Slotted Container (RSC) must be used that has a minimum of the
following:
8.8.1.1
8.8.1.2
8.9
125kg (275 lbs.) burst strength (typically a double wall/7 to 9-plly
carton)
Edge Crush Test (ECT) with a minimum of 21.8kg (48 lbs.), or
equivalent is required.
Carton Design
8.9.1 Cartons must be of rectangular construction.
8.9.2 The width of the carton must be greater than the height (see below)
8.9.3 The length of the carton must be greater than the width (see below).
8.9.4 Square-shaped cartons will turn during processing; causing UCC label misreads
8.9.5 Cartons with a height greater than the width will fall over during processing; also
causing UCC label misreads.
Unacceptable Cartons
Width Is Too Small
Length Is Too Small
Page 40 of 45
8.10 Packing Cartons
8.10.1 Please Reference section 3.1 to 3.1.3 and 3.1.5 to 3.2 of the Retail Routing
Guide for packing instructions.
8.11 Polybag Specifications:
8.11.1 Important Note: It is the responsibility of the vendor to make sure that
poly bagged items pass the sag test (hold bag by the two upper corners).
If the item sags more than 1/2” from top of bag to top of item, either (1) refold
and place in smaller bag or (2) re-fold and use chipboard stiffener.
8.11.2 Minimum/Maximum polybag Item
Minimum –N/A
Maximum - All individually packaged products must be no more than
22”L x 15”W.
8.11.3 Dimensions of polybags vary depending on the bulk and folded size of the
item. Once packaged, the item should fit comfortably in the polybag (no
creases or puckers) but not move freely inside the bag (bag should be close
fitting).
8.11.4 Polybag must be high density polyethylene material and the thickness level
must be .05mm or greater.
8.11.5 Polybag warning:
A polybag large enough to fit over a child’s head means, any bag with opening
larger than 5” (flat opening) must have the following “warning” printed on with black
ink.
Warning text must be in both English and French Canadian languages.
Warning: To avoid danger of suffocation, keep this plastic bag
away from babies and children. Do not use this bag in cribs, beds,
carriages, or playpens. This bag is not a toy.
Avertissement: Pour éviter tout risque de suffocation, gardez ce
sac en plastique hors de portée des bébés et des enfants. Ne pas
utiliser ce sac dans des berceaux, lits, poussettes ou parcs pour
enfant. Ce sac n’est pas un jouet.
Page 41 of 45
8.5.5.1 Warning Size:
Assuming that the bags are all less than 40 inches, 14 pt or larger font must
be used to meet the known state/local regulations. If we have polybags that
are more than 40 inches in length, then larger font sizes will be required on
those in order to meet local laws.
Warning Repetition:
The warning should be repeated at 18 inch intervals.
8.11.6 Securing the Polybag
Polybags must be sealed securely to protect the merchandise during distribution.
DO NOT tie the bottom of the polybag.
DO NOT leave the polybag open.
DO NOT use staples to close the polybag.
Use of one of the following sealing methods is acceptable:
8.11.6.1 Heat Sealing: Heat sealing is the recommended method of sealing.
Void space must not exceed ½”.
8.11.6.2 Taping: Fold open end of polybag over and seal with three pieces of
clear tape, minimum ½” wide, adequately spaced. It s the vendor’s
responsibility to ensure the tape will not react with the poly bag or
contents to cause discoloration or damage to the product.
8.11.6.3 Self-Sealing Bags: The use of self-sealing bag is acceptable.
8.11.6.4 Pins/Clips: Plastic clips may be used in any product folds. Pins are
not permitted.
Page 42 of 45
8.11.7 Packaging for Hard-line, Accessories and Other Non-Apparel Items
All E-Commerce products must be packaged and ready for shipment to the
customer. The supplier is responsible for adhering to all packing
specifications. The requirement for each item is standard. All packaging
should meet the following descriptions unless otherwise noted. Failure to
comply with the packaging specifications may result in charge.
8.11.8 Intimate Apparel, Scarves, Socks, Ties, Gloves, etc.
MUST be folded and placed into appropriate size polybag. Justice
intimates/socks/gloves are too small to fold.
8.11.9 Glassware, crystal, gift items, bath and body
8.11.9.1 All fragile and breakable items (glassware, crystal, gift items, and
other) must be packaged with ample packing materials to protect
merchandise from breakage
8.5.9.2 The vendor is responsible for damages.
8.5.9.3 Damage items will be returned a vendors expense.
8.5.9.4 Carton must be marked: “FRAGILE”.
8.5.9.4.1 All fragile merchandise must be packed in cartons using ½ inch
(1.27 centimeter) bubble wrap liner inside the carton and/or air
pillows. It is the vendor’s responsibility to ensure the packaging is
adequate to prevent breakage during transportation.
8.5.9.5 An inner carton may be used for non-apparel (e.g. mugs or glasses) where
the inner carton is a pack quantity of one.
Page 43 of 45
9
Telephone/Fax Contact Summary
Transportation Contacts
Transportation Department
Tel: (215) 638-6367
Fax: (215) 638-6935
Triangle Transport (East Coast Consolidator)
Tel: (201) 332-3333
Fax: (201) 332-1455
Performance Team/Gale (West Coast Consolidator)
Tel: (562) 741-1300
Fax: (562) 921-7823
Accounts Payable Contacts
Merchandise Accounts Payable
E-mail: [email protected]
Tel: (215) 638-6801
Fax: (215) 638-6800
Page 44 of 45
10 Packing List Template
Page 45 of 45

Vendor Routing Guide - Ascena Retail Group Vendor Partnership

Transcription

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