Gorham Savings Bank - Maine Bankers Association

Gorham Savings Bank
WHAT’S IN YOUR
DIGITAL WALLET?
April 14, 2016
Bank Profile
Headquartered in Gorham
 16 locations (and 1 more in 2016)
 175 employees

2
Digital Offerings – PC-based
FIS Horizon core
 FIS Online Banking (retail and business)
 FIS Bill Pay (both)
 Bottomline (Andera) Online Account
Opening
 Interactive Intelligence Online chat

3
Digital Offerings – Mobile
FIS
 FIS
 FIS
 FIS

Horizon core
Mobile Banking (retail and business)
Mobile Check Deposit (both)
People Pay (retail)
4
Digital Offerings – Mobile Payments

Apple Pay

SamsungPay (coming soon)

AndroidPay (coming soon)
5
Digital Offerings – Apps
iPhone
 iPad
 Android phone
 Android tablet
 Kindle

We got an app for that…
6
Digital Offerings – Other

ProfitStars Remote Deposit Capture


Jack Henry product
2 speeds
7
Digital Offerings – ATMs

12 ‘smart’ ATMs

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Check image at machine
No envelopes necessary
Mostly Diebold; 1 NCR
3 cash dispensers
 Machines not EMV enabled yet

8
Digital Offerings – ITMs

3 Interactive Teller Machines




Expanded hours



Kennebunk
Munjoy Hill (Portland)
Gorham
7:30AM to 6:00PM, M-F
7:30AM to noon, Saturday
More options for customers
9
Digital Offerings – ITMs
10
Digital Offerings – ITMs
11
Digital Offerings – ITMs
ITM Tellers housed in Customer Service
Center
 Hours expand on CSC phone hours
 Almost exclusively retail use
 3 ITMs = 1 teller (most of the time)
 Video

12
ITM Lessons

Separate duties – no primary phone/ITM
crossover


Some backup resources from phone agents
It’s all about the video screen

Presentation is a must!
Bandwidth, bandwidth, bandwidth
 Know the limitations

13
What’s next?

On the lookout for next offerings from FIS

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
Cardless cash access
Secure Lock on debit cards
Better metrics
Real Time Alerts
Other planned projects
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oFlows – camera capture of ID and more
inContact
More ITMs
14
Thank you
15