It - Pernec Corporation Berhad

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It - Pernec Corporation Berhad
Contents
APRIL 2009
Editor’s Message
ISSUE 36
Repositioning Pernec with
image building, awareness & higher valuation
MD’s MESSAGE
03
s!CCOMMODATING#HALLENGES
IN
PERNEC IT
04
s#HANGESINTHE)4'ROUP
s4OWN(ALL
05
s0ERNEC4OASTMASTERS#LUB
06
s/FlCEOFTHE/MBUDSMAN
s)"-3
07
s3TEPS/F&)3)MPLEMENTATION
PERNEC PAYPOINT
08
s#HANGESINTHE0AY0OINT'ROUP
s(ELO-23-*OM(EBOH
3EKOLAH
INFO & ACTIVITY
010
s0AY0OINT,AUNCHES0ERNECS&IRST
7IRELESS)NTERNET!CCESS
012
s#HANGESINTHE4%,#/'ROUP
s(IGH3PEED"ROADBAND
Pernec has outlined a few strategies to reposition itself so the company
can better face the challenges of stiff competition during the current
economic downturn.
The Pernec team is now in the development stage of a long-range
strategic plan to meet the company’s multiple needs that include
repositioning the company, introducing and gaining positive recognition
for its new business, rebuilding relationships with business partners,
generating new interest in the ICT industry, building awareness and
credibility for its growing management team and building long term
media relationships.
The first step towards this goal is the lauching of the ‘new Pernec’,
a publication of the company’s newsletter called Nada Pernec. Next
will be the announcement of the company’s new logo complete with
its total application. This will be followed by a series of advertorials
and interviews with the media complemented by Corporate Social
Responsibility programmes that will be identified.
The main goal is to reposition Pernec within the region utilising key
positioning language that will be built into each story to support the
overall exercise.
Editor
Che Wan Esah
Advisor
Shaharom Md. Shariff
HAPPENINGS/EVENTS /LAUNCHES
014
s(ARI1-ENJADIKAN+UALITI3EBAGAI
"UDAYA+ERJA
015
s0ROGRAM31%
0ERNEC#ORPORATION"ERHAD
016
s,IVINGTHE6ALUESOF3
s0ERNECAT%KSPO+ERJAYA
0ENDIDIKAN53-%+30%.
ASPIRATION
017
Editorial Team
Marina Ramli
Kamsheila
Kamarudin
Wan Zulhazran
Wan Zulkifli
Junaidah Jupri
Suhaimi Yahman
Diba Jamalluddin
Zalina Abd Razak
Norbaiti Ismail
Che Mah Ismail
s0%2.%#2EACHES/UTTO4HOSE
IN'AZA0ALESTINE
CSR
018
s2EACHING/UTTO/NEINTHE&AMILY
PERNEC CAFE BEST RECIPE
018
s"IHUN#ILI0ADI
GALLERY
019
s-AJLIS"ERSAMA2AKAN-3!-
02 NADA PERNEC APRIL 2009
MD’s MESSAGE
Accommodating
Challenges in 2009
All Praise is due to Allah for His Blessings and Bounties.
t was more than 10 years ago that we
I
demand unless they succeed in selling their
teamwork and understanding core values. The
were burdened with the Asian financial
products to other markets.
main objective was to create a new spirit and
crisis. During those testing years, our
vigour so as to be able to accept the new chal-
currency was traded with no control.
To overcome this impact, the government
However, the bold measure taken by the Malay-
needs to inject some economic activities that
sian government in imposing currency control
will reduce the probability of these companies
The other aspect of the transformation was
had immediately created stability for business
closing down. Some solutions may be in the
to provide an automated workflow process to
activities. Likewise, our business activities for
form of generating economic activity in infra-
enhance the present one. The objectives are
the export market and the purchasing of raw
structure projects. PERNEC sincerely hopes
to improve efficiency and create knowledge
materials stabilised and thrived. This enabled
that the High Speed Broadband (HSBB) project
management facilities for information sharing.
suppliers to provide better prices to customers
will continue as scheduled. This project will
Presently information is isolated as different
hence businesses continued as usual. Despite
have a significant bearing on its Telco group
business units store their information separate-
being heavily criticised by many developed
activities. Since it is uncertain as to when the
ly. With this programme, information is easily
countries, the move garnered praise from many
meltdown will end, capital injection by the Ma-
shared and the relevant staff can easily access
economic experts as being the most appropri-
laysian government on infrastructure activities
the information.
ate measure taken.
will hopefully be sustained long enough until
the recovery.
As a company, PERNEC suffered some con-
lenges that the company will face.
PERNEC’s landscape has changed recently
with the new structure. Although our contract
sequences during this period of uncertainty.
As staff of PERNEC, each one of us has a part
business is still ongoing, the new direction is to-
The problem surfaced in the form of settling
to play in ensuring the company remains afloat.
wards a service-based business. Providing serv-
its outstanding invoices from creditors that
Alhamdulillah, PERNEC was able to ride the
ices requires a different mindset. We should be
were earlier traded in US dollars. The signifi-
rough tide in the 1997 crisis due to the coopera-
ready to extend our services when our custom-
cant increase from RM2.5 to RM3.8 for 1 US
tion of and contribution from every staff. Only
ers need our services most. The service provid-
dollar caused a tremendous strain on its finan-
those who are resilient can survive these tough
ed should be available at the time most conven-
cial situation. However, PERNEC’s project in
times. All staff must be willing to sacrifice and ad-
ient to the customer for accessing our service.
Ghana was a blessing for it was able to com-
here to cost cutting and cost saving measures.
Staff may need to sacrifice their holidays when
pensate the loss since the cost of the project
was paid in US currency.
customers want to utilise the services. The reOur restructuring programme is complete
placement holiday may need to be allocated in
but there are still a few gaps to be filled - name-
a fair manner for everyone to enjoy working
Today, the situation differs. Western coun-
ly the Heads of Departments. Nevertheless the
in this environment. New products that we in-
tries are currently facing a major financial melt-
transformation has been in place and a renewed
troduce into the market will be very much de-
down. The global financial landscape has creat-
working culture has emerged. This was particu-
pendant on the services associated with it. Very
ed instability among numerous companies. The
larly seen when PERNEC consolidated and dis-
soon Helo will become a brand product related
collapse of the US capital market has impacted
solved a few units in the IT and Telco business
to payphones and prepaid services.
the Malaysian market as well. This is most sig-
groups. Already there are changes and on the
nificant to those in the export businesses since
whole, there have been positive responses to
demand from the West will be very much less.
the transformation. As employees, our commit-
ibadah for the sake of our ummah and also for
These exporters will immediately feel the cut-
ment to succeed must be translated in the form
those who are ready to sacrifice their comfort
back. As PERNEC is not involved in the export
of high quality output and high productivity.
for others.
We pray that all our efforts are considered as
business at the moment except for its engineering services to NEC for the submarine cable
In regards to transformation, the programme
project, we may not feel the impact immediate-
has shown progress with the introduction of
ly. However companies that export goods to the
eLeave and eClaim. All executives in the com-
Shaharom Md. Shariff
West will experience a reduction in production
pany have undergone training on excellent
Managing Director, PERNEC
Best regards,
APRIL 2009 NADA PERNEC 03
PERNEC IT
Changes in the IT Group
I
n Pernec IT, the new matrix of
functions and business coverage
provides a bigger pool of ready
resources for both Fitos and
Pernec Technologies. The common base
support for project implementation and
professional services will provide the
necessary requirements for the vertical
markets. In this way, the IT group will
extract the pool of resources required
by any project. Once completed, the
employee will return into the pool.
Among the major benefits
1. To focus on major and strategic
accounts and serve their needs in
terms of total business solutions. A
single window provider would serve
customers better.
2. To enhance our relationship with
i-Perintis by widening into other areas.
Providing nationwide support for
i-Perintis is strategic since it ensures
a long-term business engagement with
Petronas and its related subsidiaries.
3. To focus on the telecommunication
operations support system as well as
the agriculture and education series.
4. To enhance strategic alliances with
new business partners in providing
total business solutions for our major
customers.
Pernec IT is undergoing their second
term in formulating its long term strategy.
Horizon 2 will pave the way for Pernec IT
in doing business in the future.
Zalman Yaacob Zulkifli
Town Hall
T
he first ever Town Hall meeting
for Pernec IT associates was
held on 23 January 2009 at the
Pernec canteen. An informal
gathering, the Town Hall meetings are a
means to foster communications and build
relationships with all staff of Pernec IT.
Town Hall meetings also provide an opportunity for associates to come together
as one to share business updates, success
stories and business challenges as well
as to give recognition to individuals who
04 NADA PERNEC APRIL 2009
have made big contributions towards the
company.
The CEO of Pernec IT, Zalman Zulkifli,
opened the first meeting with a speech on
the overall performance of Pernec IT in
regards to Pernec Technologies (PTech)
and Fitos in the third quarter of 2008. He
also talked about the many new business
approaches being adopted by Pernec IT.
Later, Pernec’s Managing Director,
Encik Shaharom Md. Shariff was invited
to present the Pernec IT CEO Award
to Mohammad Ariffin bin Nizar for
his successful management and completion of the critical User Acceptance
Test for the Financial Distribution System project for Permodalan Nasional
Berhad.
Awards were also presented to committee members of PRIME (Pernec IT
Methodology) in appreciation of their
contributions. The event ended with hitea for all staff.
PERNEC IT
Pernec
Toastmasters Club
T
he Pernec Toastmasters Club
(Charter No. 1307184) was
set up in January 2009 with
membership open to all staff
of Pernec IT as well as other subsidiaries
of Pernec. With more than 20 chartered
members and five meetings conducted
with assistance from our neighbour Governor Area, the Pernec Toastmasters
Club is now in full swing. The club was
set up so that staff could build their confidence in public speaking and develop
leadership skills.
Histor y of Toastmasters
From a humble beginning in 1924 at the
YMCA in Santa Ana, California, Toastmasters International has grown to become a world leader in helping one become more competent and comfortable
in front of an audience. This non-profit
organisation now has nearly 235,000
members in 11,700 clubs in 92 countries,
offering a proven and enjoyable way to
practice and hone communication and
leadership skills.
Most Toastmasters meetings are comprised of approximately 20 people who
meet weekly for an hour or two. Participants practice and learn skills by filling a
meeting role, ranging from giving a prepared speech or an impromptu one to serving as timer, evaluator or grammarian.
There is no instructor; instead, each
speech and meeting is critiqued by members in a positive manner, focusing on
what was done right and what could be
improved.
The Pernec Toastmasters Club meets
every 2nd and 4th Tuesdays of the month.
Information on Toastmasters can be obtained at www.toastmasters.org.
APRIL 2009 NADA PERNEC 05
PERNEC IT
Office of the
Ombudsman
P
ernec IT has set up an Office
of the Ombudsman (OMO)
to suppor t their business
objectives.
Among the objectives are to enhance
customer confidence in their deliver y
capabilities and to establish trust while
enhancing internal capabilities and creating a highly motivated workforce.
Once in place, the OMO would act as
a neutral body/mediator when handling
internal and external issues as well as act
as a point of reference. Apart from handling the Career Development session,
OMO will also handle issues regarding
PRIME (Pernec IT Methodology) and a
host of other functions.
The need for the OMO arose after
Pernec IT under went a change management process which raised concerns
and questions on new processes, products and partnerships.
ser vice, products, processes, the Pernec work culture, finance and accounts,
projects as well as risk management.
While the setting up of the OMO creates good branding, it also establishes
Pernec IT’s sensitivity towards customers’ concern. With this in mind, it is
hoped that it will fulfill Pernec IT’s business objectives in a profitable manner.
Committee members of OMO have expert knowledge in issues on customer
IBMS
IBMS
IBMS or Integrated Building Management System
consists of multiple systems being integrated to monitor
and control the Operation of Facilities inside and outside
a building into a single command centre.
APPLICATION LAYER
BMS
FMS
SMS
EIMS
SUPPORTING LAYER
Structured Cabling
Network Hardware
Network Software
Network Security
Data Centre
PC Notebook
Printer
STORAGE & DATABASE
SAN
NAS
ORACLE
SQL
MYSQL
DB2
06
APRIL 2009
Benefit of IBMS
s
s
s
s
s
s
Improved services quality
%NHANCEDVALUEOFASSET
2EDUCEDOPERATIONCOST
!CCOUNTABILITY
)MPROVEDQUALITYOFSERVICES
)NCREASEDBUSINESSPROlTS
PERNEC IT FIS Strength
s (IGHLYSKILLEDPERSONNELIN)"-3IMPLEMENTATION
s #APABLE OF DESIGN IMPLEMENTATION AND MAINTENANCE OF ALL
aspects of IBMS
s #APABLE OF IMPLEMENTING SMALL SKILLS TO ENTERPRISE )"-3
application
s 3KILLEDTRAINERSANDCONSULTANTSIN)"-3
s 3USTAINABLElNANCIALBACKGROUND
PERNEC IT
Building Management System
Facility Management System
A Building Management System (BMS) is
a computer-based control system installed
in buildings that controls and monitors
the building’s equipment that consists
of software and hardware including mechanical and electrical equipment such as
ventilation, lighting, power systems, fire
systems, and security systems.
Facility management or facilities management is the management of communal
buildings such as offices or colleges. The
facilities and services provided include
air conditioning, cleaning, decoration,
electric power, lighting and security. The
term facility management is similar to
property management but is applied to
larger commercial properties where the
management and operation of the buildings is more complex.
Surveillance/Security Management System
It is a broad field of management related
to sur veillance, asset, physical security
and human resource safety functions. It
entails the identification of an organisation’s information assets and the development, documentation and implementation of policies, standards, procedures
and guidelines.
E-Information Management
System
It is an electronic component installed as
standalone or networked, to distribute
the message via display, and it is related
to LED technology, plasma, billboard
and electronic-media.
STEPS OF FIS IMPLEMENTATION
Pre-Implementation
Implementation
Post-Implementation
s5SER2EQUIREMENT3TUDY
s$ESIGN
s#ONSULTANCY
s2E%NGINEERING
s)NSTALLATION
s4ESTING
s4RAINING
s4RANSFEROF4ECHNOLOGY
s7ARRANTY3ERVICES
s-AINTENANCE
s/PERATIONAND-AINTENANCE
s/UTSOURCING
APRIL 2009 NADA PERNEC 07
PERNEC PAYPOINT
“hel
!!!!
Rahamat Tulla
Allah Pitchy
Changes in the PayPoint Group
PayPoint being a new entrant into the PERNEC family
will face many challenges. First, it is a new business
direction for the PERNEC Group in terms of the service operation business that does not rely on contracts.
Secondly, the financing of this type of business needs
a paradigm shift from normal contract-based financing
since there is no contractual limit.
The first year will be devoted to the setting-up of major
operational procedures and systems to operate the business. There are a lot of initial stabilisation to be carried
out especially to ensure the right location of the phones.
The database of all the phones has to be established.
Other activities will include the re-branding of the logo
and also the support system required to operate efficiently.
The second year will see the increase of the ARPU
of the phones. The segmentation has been carried out
and low ARPU phones will be relocated. Nonetheless,
the monitoring of all the phones has to be religiously followed through. Any discrepancy must be analysed. The
payphones provide services for other innovative products that can reach retailers through Payphone.
has created a brand and around this brand many
innovative products can emerge. It can be a direct or indirect product related to payphones as long as a serverbased product is supported and managed through the
payphone. There are a few products under beta test that
could be introduced before the official launch at MSAM
2009. The major challenges for PayPoint are:
¤
¤
¤
¤
To ensure high service availability of 95% for the
payphones
To ensure operational efficiency through the
PMS system and also close monitoring
To set-up an operations centre so as to ensure
fast response for server-based products. This is
necessary in providing support in order to locate
any phones that are not functioning. Any loss of
payphone function is a revenue loss
To quickly deploy new innovative products for
local and overseas partners
The introduction of innovative products this year will
help to increase value-added services. Three products
are in the pipeline. PERNEC aims at
to be a household brand that can reach everyone.
08 NADA PERNEC APRIL 2009
B
aru-baru ini Pernec PayPoint Sdn. Bhd. telah menjalinkan
kerjasama dengan Maktab Rendah Sains Mara (MRSM)
dan Persatuan Ibu Bapa & Guru-Guru (MUAFAKAT) bagi
menyediakan perkhidmatan kemudahan telefon awam dan
” untuk kemudakadfon “
han perhubungan antara pelajar
dengan ibu bapa, keluarga serta
rakan-rakan.
Semenjak pengambilalihan
perkhidmatan telefon awam di
seluruh Malaysia dari Telekom
Malaysia, Pernec PayPoint secara agresif telah melebarkan
sayap dan memburu peluangpeluang yang ada dalam mengukuhkan kedudukan di samp”
ing menjadikan produk “
yang terunggul di antara pesaing-pesaing sedia ada.
Pada Januari 2009 Pernec
PayPoint telah mendapat persetujuan daripada MRSM Taiping untuk melancarkan kempen penggunaan kemudahan telefon awam di sekolah-sekolah serta memperkenal” untuk kemudahan pelajar-pelajar khususnya dan
kan kadfon “
masyarakat bagi mendapatkan perhubungan komunikasi suara antara
satu sama lain.
Dalam majlis pelancaran tersebut pihak Pernec PayPoint mendapat
kerjasama erat kerana majlis dirasmikan sendiri oleh Pengarah MARA
iaitu Datuk Nam Marthinin yang turut disaksikan Pengarah Urusan
Pernec Corporation Berhad, Encik Shaharom Md. Shariff. Dalam sebahagian ucapan beliau, Datuk Nam berharap pelajar-pelajar dapat menggunakan kemudahan itu sebaik mungkin dan mengelak dari melakukan
perkara-perkara seperti vandalisma. Selain itu beliau juga berharap
supaya lebih banyak lagi badan-badan swasta akan tampil menjalinkan
kerjasama untuk kebaikan semua serta memperkukuhkan ekonomi negara khususnya dalam merangka serta mencapai hasrat Malaysia menjadi negara maju pada 2020.
lo”
Selain kerjasama dari MRSM, pihak Pernec PayPoint
sedang giat merangka serta menjalankan kegiatan” di mana
kegiatan mempromosi jualan kadfon “
jua mengikut kesesuaian serta sasaran tumpuan pengunjung. Sebagai contoh di Karnival Jom Heboh
anjuran TV3 baru-baru ini, pihak Pernec PayPoint
membuat jualan promosi selain memberitahu pengun” yang sejung-pengunjung tentang kewujudan “
benar. Sasaran Pernec PayPoint tidak terhad kepada
remaja-remaja sekolah sahaja malah kepada mereka
yang memerlukan perkhidmatan kemudahan telefon
”.
awam serta kadfon “
Sambutan yang diberikan oleh masyarakat sekeliling
amat menggalakkan terutama pelajar-pelajar sekolah.
Rata-rata pelajar harian biasa mengatakan sukar untuk
” di sekolah mereka.
mendapatkan bekalan kadfon “
Justeru penglibatan serta
pembabitan dalam jualan
” seperti ini
kadfon “
memberi peluang untuk
mereka mendapatkan bekalan kadfon dengan potongan harga yang menarik.
Dalam merebut peluang
ini, pihak Pernec PayPoint
juga tidak terlepas dari
menerima aduan-aduan
pengunjung tentang kerosakan kemudahan telefon
awam. Selain itu tempahan
juga diterima bagi mendapatkan perkhidmatan di
tempat-tempat kediaman
dan mendapatkan beka” agar diletakan di premis-premis perlan kadfon “
niagaan. Secara tidak langsung peluang ini digunakan
oleh syarikat bagi membetulkan kelemahan serta menguatkan strategi perniagaan untuk merencana peluangpeluang yang ada pada masa hadapan.
”, Bahagian Pembangunan PerniaDalam mempromosi produk “
gaan & Pemasaran mengambil inisiatif menjalankan aktiviti-aktiviti di
sekolah-sekolah harian biasa sekitar Lembah Klang dengan membuat
jualan percubaan bagi mendapatkan pandangan dan menguji sambutan. Selain itu koperasi sekolah juga dapat memanfaatkan peluang ini
untuk menyediakan kemudahan kepada pelajar-pelajar bagi mengelak
dari menggunakan telefon mudah alih secara berleluasa ketika berada
di kawasan sekolah.
Hasrat Kementerian Pelajaran Malaysia untuk membasmi penggunaan telefon mudah alih di sekolah-sekolah telah memberi ruang kepada syarikat untuk mengambil inisiatif membekalkan kadfon di sekolahsekolah. Ia mungkin agak sukar, namun dengan adanya jualan kadfon
“
” ini setidak-tidaknya dapat mengurangkan aktiviti-aktiviti penyalahgunaan tersebut di semua sekolah.
Pada masa yang sama pelbagai usaha terpaksa dilaksanakan bagi
memberi keyakinan kepada guru-guru tentang kepentingan dan ke”. Sesungguhnya kadfon “
” tidak boleh
baikan kadfon “
diakses melalui telefon mudah alih dan ini secara tidak langsung memberi impak besar kepada Kementerian dalam mencapai matlamat yang telah direncanakan. Terdapat sesetengah sekolah menolaknya secara menyeluruh, dan secara
jujur Bahagian Pembangunan Perniagaan & Pemasaran
terpaksa meyakinkan guru-guru supaya lebih bersikap
positif dan memainkan peranan serta bersama-sama
menyahut saranan Kementerian agar menjadi masyarakat yang cemerlang, gemilang dan terbilang.
APRIL 2009 NADA PERNEC 09
INFO & ACTIVITY
PayPoint Launches Pernec’s
First Wireless Internet Access
Now employees, visitors & busin
partners can enjoy Wireless Inter
Access @ the speed of light
2
010
7 February 2009 will go down in Pernec’s history as the
day the company’s
WiFi product, Pernec
APRIL 2009
INFO & ACTIVITY
“Straight from the Heart
Connecting and Enriching the Community
Anytime Anywhere Together With
WiFi”
APRIL 2009
011
INFO & ACTIVITY
High Speed
Broadband
By Azizul Abdul Aziz
Dzulkifli Muhamad
Changes in the TELCO Group
T
ired of snail-speed Internet connections?
Need to have connections that match the
speed of your imagination? The explosive
growth of technology has made the requirement for broadband
administration of one CSD manager. This has created
connectivity and bandwidth even more imperative. The Internet
a bigger pool of resources for both the subsidiaries.
has indeed shrunk our planet. Increasing numbers of citizens
Nonetheless each subsidiar y still ser ves their
around the world are logged onto the connected web, bringing
customers through their different principals. MSAN
all of us even closer together.
and Microwave projects are still the core projects for
2009. The HSBB project will soon be announced. We
must all pray that Pernec will have a share in this mega
Imagine this. You are ill and you want a second opinion from
a doctor in London. Consultation by the prestigious specialist
project for it has a tremendous bearing on Pernec’s
in London is done in minutes and it takes place while you are
future business direction should we fail to secure any
sitting comfortably at home.
one of the sub systems.
Imagine no more. Soon this can be realised via the HSBB.
Major challenges for the Telco are:
s 4O SECURE THE (3"" PROJECT FOR A LONGTERM
commitment to the Telco industry. Presently MSAN,
FTTH and IPTV are the forerunners. We believe our
strong presence and nationwide support services is the
So what is HSBB?
The High Speed Broadband or better known as HSBB project
is a key national infrastructure initiative with huge economic
key to the successful implementation of the project
and social impact. Besides contributing to economic growth,
s 4O CONTINUE TO PROVIDE COMPETITIVE SOLUTIONS AND
HSBB will enhance the nation’s competitiveness in the region;
services to our current and future customers. Presently
help attract foreign direct investment as well as accelerate the
our major principals are NEC and ZTE. There is a
need to have a constant dialogue and workshop for
exchanging ideas on the best suitable manner to
nation’s ICT and high-tech aspirations and agenda through an
enhanced knowledge capital workforce.
approach our customers. It is important to understand
HSBB is a premium broadband service that offers bandwidth
our customers’ business requirements that will help
delivered at network speeds of 10Mbps and above, when
them serve their end customers better
compared to normal broadband that delivers bandwidth
s 7E WILL UPGRADE HUMAN RESOURCES TO HANDLE CURRENT
technologies and also IP-based Technologies through
strategic alliances with Technological Partners.
Present resources can be easily retrained to upgrade
through wired and wireless technologies at network speeds
ranging between 256Kbps and 4Mbps.
HSBB is a Public-Private Partnership project with TM in
their knowledge
the driver’s seat. Under the HSBB initiative, TM will roll-out a
s 4O PROVIDE MANUFACTURING ACTIVITIES FOR MAJOR
last mile access network to homes and businesses to facilitate
HSBB projects. Presently, only MPOC and iron poles
are involved in these activities. Later manufacturing
HSBB services using four main technologies, i.e. fibre-to-the
of rectifiers and also other ONU and MSAN
home (FTTH), Ethernet-to-the-home (ETTH), Very High Speed
local assembly will follow suit. Present entry into
Digital Subscriber Line 2 (VDSL2) and Asymmetric Digital
manufacturing will require ISO compliance and other
Subscriber Line 2+ (ADSL2+). In addition, TM will be rolling
SIRIM standard requirements besides the basic
investment of manufacturing equipment. Hence a new
entrant may not find it viable to invest unless a longer
contract term is secured
out its Next-Generation Network (NGN) – a core backbone
network based on an all-IP Platform as well as growing the
nation’s global capacities by building new international
gateways for enhanced connectivity and network efficiency.
012 NADA PERNEC APRIL 2009
INFO & ACTIVITY
I
ts benefits are manifold. Consumers will
now be able to enjoy an exciting lifestyle
with a variety of services such as high
speed Internet access, file sharing, e-commerce,
e-government, e-learning, video-conferencing, web
browsing, IPTV and high definition TV. HSBB will
also make tele-working a realistic choice as transfer of
data can be carried out efficiently. In addition, HSBB
will enable consumers to use real-time interactive
applications such as video conferencing for their
discussions without their presence in the actual physical
location. This is a reality in developed countries and is
fast becoming a much-used tool. This will definitely
please those who are concerned about the rising price
of fuel and who are environmentally conscious.
T
o understand the deployment of
HSBB, we must first understand the
role HSBB plays in the larger world
of broadband deployment in Malaysia. Broadband
deployment in Malaysia is carried out using two
approaches – normal broadband, known as Broadband
to the General Population (BBGP) delivered via wired
(DSL) and wireless technologies (WiMax, WiFi, 3G/
HSDPA) while the other will be through HSBB.
BBGP (via both wired and wireless modes) is
deployed nationwide while HSBB (available only
through the wired mode) will initially be concentrated in
the Klang Valley, Iskandar Malaysia and key industrial
zones throughout the country. It is expected that 1.3
million premises will have the ability to access HSBB
coverage by end 2012.
U
nder the HSBB project, new
contracts are still under evaluation
in areas such as multi-service access
(MSAN), fibre-to-the-home (FTTH), SDH/DWM/
OXC and metro ethernet. As one of the key players in
providing infrastructure and large system integration
projects, Pernec is very honoured with its involvement
and contribution in the project. The opportunity given
to participate in this exercise has given Pernec the
selected platform to foster its efforts towards realising
the national aspirations of achieving 50 per cent
household broadband penetration targets by 2010.
Today, HSBB is almost upon us. The HSBB project
will mark a turning point for Pernec and for the nation
at large eventually. There is no doubt, that in time to
come, HSBB would have helped establish profound
changes in the way we live. The journey ahead will
indeed be very exciting as we poise ourselves to usher
in a new lifestyle change for all Malaysians with the advent of the HSBB era. All of us involved in the project will be part of a team
that will be responsible for leaving a legacy behind while being open to all possibilities for future generations to live, explore and
experience.
APRIL 2009
013
HAPPENINGS/EVENTS/LAUNCHES
By: Wan Zulhazran
H
ari-Q Kumpulan PNB kali
ke-4 telah berlangsung pada
28 & 29 Oktober 2008 di
Sime Darby Convention Centre, Bukit Kiara dengan tema “Achieving
Business Excellence Through Human
Capital”. Program ini merupakan inisiatif syarikat-syarikat Kumpulan PNB yang
bekerjasama merangka satu agenda bagi
mempertingkatkan pencapaian kualiti
yang lebih cemerlang dan dirasmikan
sendiri oleh Pengerusi PNB, YABhg. Tun
Dato’ Seri Ahmad Sarji Abdul Hamid.
Objektif utama Hari-Q ini diadakan
adalah untuk mewujudkan satu platform perkongsian pengetahuan serta
pengalaman berkaitan kualiti di samping melihat kepentingan aspek modal
insan dalam mencapai kecemerlangan
sesebuah syarikat.
Bersesuaian dengan tema program ini,
satu pembentangan kertas kerja yang
bertajuk “Retaining Talent for Sustainability” telah disampaikan oleh Dr. David
S.Cohen, Pengetua Kumpulan Tindakan
Strategik, Kanada.
Memberi fokus kepada kepentingan kualiti serta usaha-usaha yang berkesan ke arah
Q
Hari-Q:
Menjadikan Kualiti
Sebagai Budaya Kerja
kecemerlangan operasi dan perkhidmatan
secara berterusan, Hari-Q Kumpulan PNB
2008 telah diisi dengan aktiviti-aktiviti yang
memberi peluang penyertaan kepada semua rakan sekerja kumpulan PNB. Antara
program-program yang dijalankan adalah
seperti Pameran-Q, Kuiz-Q, Taklimat-Q
dan Konvensyen QIT.
Hari-Q Kumpulan PNB 2008 telah diakhiri dengan majlis penutup serta penyampaian cenderamata kepada semua syarikat
kumpulan PNB yang terlibat dalam menjayakan program ini.
Inisiatif seperti ini diharap dapat menjadi
pemangkin kepada kecemerlangan kualiti
kepada semua syarikat kumpulan PNB
khususnya Pernec Corporation Berhad,
dalam usaha menjadikan kualiti sebagai
budaya kerja untuk memastikan produk
dan perkhidmatan yang dihasilkan mampu
berdaya saing di peringkat global. Ribuan
terima kasih diucapkan kepada semua
yang terlibat dalam menjayakan Hari-Q
Kumpulan PNB 2008.
014 NADA PERNEC APRIL 2009
...ke arah
kecemerlangan
operasi dan
perkhidmatan
secara berterusan,
Hari-Q Kumpulan
PNB 2008 telah
diisi dengan
aktiviti-aktiviti
yang memberi
peluang
penyertaan kepada
semua rakan
sekerja kumpulan
PNB.
“Kualiti Teras Kecemerlangan”
HAPPENINGS/EVENTS/LAUNCHES
K
ualiti Persekitaran / 5S
mer upakan aspek yang
amat dititikberatkan oleh
pihak Pernec bagi menjamin keselesaan dan kehidupan produktif
untuk semua staf. Hal ini adalah perkara
asas bagi sesuatu proses peningkatan
produktiviti yang perlu diberi perhatian
serius untuk menjamin pembangunan
sesebuah syarikat.
Program 5S/QE 2008,
Pernec Corporation Berhad
Justeru itu pihak Quality Management
System Department (QMSD) telah menjalankan audit 5S/QE berkaitan Kualiti
Persekitaran tempat kerja yang terdapat
di Pernec bermula dari tahun 2007. Audit
5S/QE dijalankan sebanyak empat kali
pada tahun 2008. Berdasarkan pemerhatian sepanjang audit dijalankan, tahap
kualiti persekitaran bagi tempat-tempat
yang telah diaudit berada dalam keadaan yang memuaskan. Namun demikian,
masih banyak lagi perkara-perkara yang
perlu dipertingkatkan demi menjamin
kualiti persekitaran yang benar-benar bersih di Pernec. Komitmen dari semua staf
amat memberangsangkan terutamanya
ketika audit dijalankan.
Bagi menghargai komitmen semua staf
dalam menjalankan kempen 5S/QE ini,
pihak QMSD dengan kerjasama Jabatan
Komunikasi Korporat menganjurkan Majlis Penyampaian Hadiah untuk pemenangpemenang yang telah mendapat markah
tertinggi bagi keseluruhan audit. Majlis
diadakan pada 3 Mac 2009. Majlis Penyampaian Hadiah juga telah diadakan serentak dengan Perhimpunan Bulanan bersama Pengarah Urusan bagi bulan Mac.
Hadiah diberikan mengikut lima kategori
yang dipertandingkan iaitu kategori Jabatan kurang 10 staf, kategori Jabatan lebih
10 staf, kategori Ketua Jabatan, kategori
‘store’ dan kategori ‘production line’.
Akhir kata, diharapkan dengan adanya
program 5S/QE ini, staf Pernec akan lebih peka berkaitan aspek kebersihan serta
keselesaan di tempat kerja.
Berikut adalah senarai pemenang-pemenang bagi kategori yang telah dipertandingkan :
Jabatan Kurang 10 Staf
Tempat Pertama
Tempat Kedua
Tempat Ketiga
: PCB (Pernec Customer Care Centre)
: PTX (Project Management Office 2 – MPD)
: PTX (Project Management Office 1)
Jabatan Lebih 10 Staf
Tempat Pertama
Tempat Kedua
Tempat Ketiga
: PTX (Accounts & Finance)
: PCB (Group Commercial & Logistic)
: PAN (Quality Control & Customer Support)
Kategori ‘Store’
Tempat Pertama
: PCB – GCL Kedah (Store 1 – Level 1)
Kategori ‘Production Line’
Tempat Pertama
: PAN (Repair Package)
Kategori Ketua Jabatan
Tempat Pertama
Tempat Kedua
Tempat Ketiga
: Halimah Kamal (PCCC, PCB)
: Mazlan Desa (Planning, PAN)
Wan Kamaruddin Wan Mustaffa (Sales & Marketing, PTX)
Hasbullah Mohd Abas (Quality Control & CS, PAN)
: Rusni Mohd Yunus (Accounts & Finance, PCB)
APRIL 2009 NADA PERNEC 015
HAPPENINGS/EVENTS/LAUNCHES
Living the
Values of 5S
5
S is no longer a new
word. In simplified
terms, 5s is a methodology for organising, cleaning, developing and
sustaining a productive work
environment.
The 5S awareness programme
was introduced as early as July
2002 by the Quality Management
System (QMS) department
in order to instil the values of
achieving business excellence
among Pernec-ians.
Halimah Kamal (PCCC,
PCB), our first runner-up for
two years since 2006 has collected three awards so far followed by second runner-up
Mazlan Desa (Planning, PAN),
Wan Kamaruddin Wan Mustafa (Sales & Marketing, PTX)
&
and Hasbullah Mohd Abas
(Quality Control & CS, PAN).
“This isn’t about winning. It’s
about a continuous effort towards
building a culture in Pernec in
doing efficient and quality work
in a clean and tidy environment
using safe and disciplined values,”
said Halimah Kamal confidently.
According to Halimah, the 5S
programme has developed an
open sense of willingness to work
as a team besides encouraging
cooperation among colleagues.
It has also motivated staff to increase their work productivity.
It is equally important to have
a dedicated ‘5S Corner’ to constantly remind staff of the objectives of having a cleaner work
area, conducive environment and
a work place that is orderly.
For a business to succeed in
an increasingly competitive
market, that business must
attain a certain standard of
customer service. In short,
exceptional service must be
extended to our customers.
The delivery of consistently
high quality customer service
continues to be a challenge for
all organisations. Having the 5S
(Seiri, Seiton, Seiso, Seiketsu,
Shitsuke) work ethics is part
of delivering quality customer
service. The staff adopting
these principles will realise that
they have been motivated to be
self-disciplined and to work in
an orderly and efficient manner
with a systematic approach and
structured process. These are
part of the criteria that will certainly contribute to delivering
quality customer service.
“Sustaining the 5S effort needs
continuous commitment and
involvement by everyone, a culture to be consistently practised
at all times,” added Halimah.
As one of Pernec’ s senior officers, Halimah finds this programme a success in improving Pernec’s image since its
implementation and hopes this
programme will be sustained
at all levels. It will require the
involvement of all employees
and she strongly believes Pernec’s new generation will still
work by these principles so
everyone can enjoy working
in a clean, safe and conducive
environment with a set of high
quality work standards. “Everyone loves cleanliness, comfort and order,” she ended with
the comment, “You can do it!”
Pernec at
kspo Kerjaya
k
Pendidikan
P
didik U
USM
(EKSPEN)
By: Junaidah Jupri
Human Capital Management Department
R
ecently Pernec through the Human Capital Management department participated in a career and education fair in Penang organised by Universiti Sains
Malaysia (USM), Jabatan Tenaga Kerja (JTK) and
the Human Resource Ministry. This three-day event was officiated
by the Deputy Minister of Human Resource, YB Dato’ Noraini Ahmad on 27 February 2009.
The event was held at Dewan Utama Pelajar, USM with 53 government agencies and companies participating including the
Securities Commission Malaysia, JTK, PUNB, Panasonic, CCM,
Schlumberger, Prudential etc.
016 NADA PERNEC APRIL 2009
ASPIRATION
PERNEC Reaches Out to
Those in Gaza & Palestine
P
ERNEC Group pooled together
funds to help ease the burden
of the people of Palestine
and Gaza. Currently living in
squalid conditions and caught in the midst
of a horrific war, the donations will be used
to purchase much needed medical supplies,
food and clothing.
To all victims of the on-going war, the
PERNEC Group offers its solemn prayers
for an end to their needless suffering.
“Ya Allah, muliakanlah Islam dan kaum Muslimin. Ya Allah,
tolonglah kaum Muslimin dan Mujahidin di Palestin. Ya Allah,
teguhkanlah Iman mereka dan turunkanlah ketenteraman di
dalam hati mereka dan satukanlah barisan mereka. Ya Allah,
hancurkanlah kaum kuffar dan kaum musyrikin. Ya Allah,
binasakanlah kaum Yahudi dan pasukan Israel dan ceraiberaikanlah kesatuan mereka. Ya Allah, menangkanlah kaum
Mujahidin atas musuh kami musuh agama dengan RahmatMu,
Wahai Yang Maha Pengasih. Dan sampaikanlah Selawat kami
kepada Nabi Muhammad.”
APRIL 2009
017
PERNEC CAFE BEST RECIPE
CSR
Reaching Out
to One in the Family
BIHUN CILI PADI
Bahan A (mesin halus)
Bawang Putih
Bawang Merah
Cili Padi
A
fire is horrific no matter where
or when it happens. Many would
not expect a fire to occur in your
home. However when it does, it
can be life threatening and residents can be
engulfed in flames in a matter of minutes.
Recently, Pernec staff paid a visit to
Nur Adibah Othman and her family after
receiving news that a fire had destroyed
their home in Taiping, Perak on 27 February
2009. Nur Adibah was a former Pernec staff
(E-BIZ Sdn Bhd).
The devastation brought on by the fire has
had a tremendous effect on Adibah and her
family, including her parents aged between
75-80 years old, sister-in-law and eight schoolgoing nieces and nephews. By the grace of
018
APRIL 2009
god, no one was injured.
Pernec staff are now working
together to lend a helping hand,
giving freely their time and money
so that Nur Adibah and her family
can better cope with this tragedy.
We are proud of you, Pernec-ians!
Bahan B
Lobak Merah
Sawi
Udang
Ayam
Bebola Ikan
Bihun yang telah direbus
2 biji telur
Cara-Cara :.
1) Tumis Bahan A hingga naik bau
Masukkan air, kacau dengan telur.
an.
2) Masukkan Bahan B dan hidangk
However as a reminder to
all, it is best for everyone to be
cautious in the event their house is on fire.
Preventing the needless loss of life should
be everyone’s priority.
Nur Adibah Othman and family are in our
prayers. May they get relief from the pain of
losing their home and overcome this adversity
by virtue of Allah’s name. InsyaAllah.
Gallery
Majlis Bersama
Rakan MSAM
APRIL 2009 NADA PERNEC 019