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THE VILLAGE SHOPPE │ CHARTER BUSINESS │ AKLAND PUMP & IRRIGATION
Yakima’s Journal for Business Information
North Star Lodge
Celebrating 10 Years
Of Cancer Care In
Central Washington
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a long way. Love. It’s what makes a Subaru, a Subaru.
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able of Contents
10
CENTER OF EXCELLENCE
North Star Lodge Cancer Center celebrates 10 years of offering
technology, expertise and compassion to cancer patients
By Jack McGee
4
LOOKING AND FEELING GREAT
5
A NEW LEASE ON LIFE
6
VISITING A LOCAL TREASURE
8
BETTER BUSINESS SOLUTIONS
12
ABC IS JUST PART OF THE PICTURE
13
CELEBRATING SUNNYSIDE
14
NOBODY COVERS YOUR PUMP AND IRRIGATION NEEDS LIKE AKLAND
15
A NATIONAL STANDARD OF CARE A LOCAL STANDARD OF CARING
16
KEEPING YAKIMA RUNNING
17
FAIRNESS AND PROSPERITY FOR ALL
18
PLANNING TO PAINT?
Yakima Vein Clinic provides nurturing and knowledgeable care
By Laurie L. Dove
Sundown M Ranch helps adults, adolescents and families free
themselves from alcohol and drug addiction
By Nick Pena
The Village Shoppe is one of Yakima’s most charming and unique shoppes By Jane Schreier Jones
Charter Business® provide companies of all sizes with unique capabilities to help them focus on their business
By Jack McGee
For KAPP TV and KVEW TV, communication means community
By Dave Turner
Cinco de Mayo Festival, Sunshine Days Car Show and Sunnyside’s Lighted Farm Implement Parade all promise family fun
By Sandy John
6
Akland Pump & Irrigation has been serving Yakima Valley for more than 60 years
By Claudia Newcorn
At Washington Hematology-Oncology, “The quality of your Life, is our life’s work”
By Kassandra Kania
Tri-State Supply is Yakima’s premier purveyor of products and parts for heating/ air conditioning and industrial processing plants
By Regina Roths
13
Attorneys Hurst, Brumback & Brusic
fight for client satisfaction with cutting edge practices
By Haley Beiter
Yakima Paint Door & Décor is a perfect solution for painting pros and do-it-yourselfers alike
By Suzanna Mathews
18
FACETIME . YAKIMA, WA
GENERAL MANAGER Brian Paul; SALES MANAGER Shawndell Wilson; ACCOUNT EXECUTIVES Laurie Hammermeister and Clarence Zellner;
OFFICE MANAGER Cheryl Sental; SALES ASSISTANT Renee Zack
CHART PUBLISHING
GENERAL MANAGER Charlie Traffas; SALES MANAGER Danny Traffas; GRAPHIC DESIGN Jeni Bazil and Jennifer Hughes; PRODUCTION MANAGER Nick Pena;
EDITORS Chandra Stauffer and James Wilson; PHOTOGRAPHY Stephen K. Wolfe
Market-wise consumers, business competition, increasing demand from government all point to the need for greater efficiencies in the way businesses market themselves. The individuals, companies
and organizations featured in FACETIME have made a valued contribution to this publication. However, no representation is made about the quality of services to be performed or the expertise of the
individuals, companies or organizations performing such services. For more information on FACETIME, please contact: FACETIME • 11610 S 24th Avenue • Yakima, WA 98902 Ph: (509)-453-0351 8401-0410
YA K I M A ' S J O U R N A L FOR BUSINESS INFORMATION
FAC E T I M E
3
Looking And Feeling
t
a
e
r
G
Yakima Vein Clinic
provides nurturing and
knowledgeable care
By Laurie L. Dove
Y
akima Vein Clinic is the passion
of Tekchand Tanwani, M.D.,
who personally evaluates
each patient to create a
comprehensive vein treatment plan.
Dr. Tanwani, a Fellow of American
Board of Surgery and a general
surgeon, has a special interest
and expertise in diagnosing and
treating venous disorders.
The founder of Yakima Vein Clinic, Dr.
Tanwani’s practice offers minimally
invasive procedures using the latest
technologies, says Stephanie Baldoz, the
clinic's surgery office coordinator. These
types of vein treatment procedures use local
anesthesia instead of general anesthesia,
which means they have very little risk
and virtually no downtime, she says.
“Patients can go back to their normal
activities usually within 24 hours. And,
the outcome is a dramatic improvement in
the symptoms and look of the legs,” says
Baldoz, who added that for the past decade
Dr. Tanwani has been treating the entire
spectrum of venous problems in Yakima
and has excellent patient satisfaction
rates. “We’ve had a lot of success and
a lot of very, very happy patients.”
According to the National Women’s
Health Information Center, nearly half of
Dr. Tanwani and Assistant,
Michelle Mears, MA, examines
patient, Laura Daniel
4
FAC E T I M E
Tekchand Tanwani, M.D.,
Founder of Yakima Vein Clinic
all women will suffer from abnormal leg
veins by the time they reach age 50. The
most common conditions are varicose
veins—swollen, raised veins caused by
blood flowing backward through leaky
valves—and spider veins, which are
smaller and caused by similar conditions.
“A lot of our patients spend an excessive
amount of time standing, usually while
they are on the job. These vein conditions,
like varicose veins, don't happen overnight;
they're the result of damage that occurs
over time,” says Baldoz. "And when our
patients discover we can treat these venous
conditions without general anesthesia
and without having to miss work, that
makes them really happy. Especially
with the economy the way it is.”
Thanks to the combination of satisfied
patients and Dr. Tanwani’s winsome
personality, the atmosphere at Yakima
Vein Clinic is a rewarding one.
“Not only are varicose and spider veins
unsightly, but they also create uncomfortable
sensations. If left untreated,
varicose veins can contribute
to swelling of the legs and
feet. Vein abnormalities also
can make the leg muscles
feel heavy or tired, and cause
these same muscles to cramp
at night. In some cases, the
skin on the legs and ankles
Dr. Tanwani with Office
may itch,” says Baldoz.
Manager, Stephanie Baldoz
To help its clients combat
these problems, Yakima
Vein Clinic offers a range of venous
procedures, including endovenus ablation
and sclerotherapy. Endovenus ablation
is a fast, minimally invasive procedure
that uses heat to shrink and close a vein.
This effective approach offers longterm results, as does sclerotherapy— a
non-surgical procedure during which
a solution is injected into an abnormal
vein, causing it to collapse.
“Dr. Tanwani is
very nurturing and
knowledgeable," adds
Baldoz. "It’s a very
gratifying feeling to
know that you’re able
to help someone; that
you can help solve an
issue that's probably
been bothering that
person for years.”
FOR MORE INFO
Yakima Vein Clinic
1005 West Walnut Ave,
Suite 205
Yakima, Washington 98902
509-452-1607
www.yakimaveinclinic.com
YAKIMA'S JOURNAL FOR BUSINESS INF O R M AT I O N
A New Lease
e
f
i
L
n
O
Sundown M Ranch helps
adults, adolescents
and families free
themselves from alcohol
and drug addiction
By Nick Pena
E
very year, millions of Americans
struggle with chemical
dependency. Drug and alcohol
addiction is a disease that tears
families apart and can be extremely
difficult to overcome. Fortunately,
Sundown M Ranch is here to help.
Sundown M Ranch is a nationally renowned
chemical dependency treatment center.
Opened on March
4th 1968, Sundown
was the vision of
Merrill Scott and
James Oldham,
who desired to
create a haven
where alcoholics
could go to get
help and get sober.
Since its inception,
Sundown M Ranch
Scott Munson, Executive
has helped free
Director of Sundown M Ranch
more than 110,000
adults, adolescents
and families from the grip of
alcohol and drug addiction.
for its quality programs and professional
caregivers. As one of the most affordable
chemical dependency treatment centers
in the nation, patients from all over the
country flock to the Ranch for treatment.
“Our program is based on 12 step treatment.
Patients are introduced to the 12 steps of
Alcoholics Anonymous and are led through
the first five steps. The basic premise of the
program is to break through an individual's
denial, get them to recognize that
there is a problem and help them to
make significant lifestyle changes,”
says Scott Munson, Executive
Director of Sundown M Ranch.
“Chemical dependency is a primary,
progressive disease and patients
must develop coping skills and
other strategies to manage a life of
abstinence from drugs and alcohol.”
The adult program lasts about three weeks,
with family participating for three days.
The adolescent program lasts for four
weeks, with family participating for five
days. The adolescent program also provides
a higher staff-to-patient ratio as well as
academic and physical exercise activities.
“Oftentimes, people come to us hopeless.
You end up in a program such as ours not
because life is going well, but because life
has pretty much fallen apart,” says Munson.
Nestled in the scenic Yakima River Canyon,
the 35 acre campus features 100,000 square
feet-of-facility, including a gymnasium,
96-bed adult facility, 60-bed adolescent
facility and a 56-bed family facility.
The programs at Sundown are accredited
by CARF and feature a staff of certified
professionals, including psychologists and
psychiatrists. With 42 years of proven
experience, Sundown M Ranch has a
track record of successful and innovative
treatment, and is nationally recognized
Shanda Siegmund, CDP – Outpatient Counselor
Sara Scully, Outpatient Administrative Assistant
Mary Brown, CDP – Outpatient Manager
Tamara Brantley, CDP – Outpatient Counselor
Admission at Sundown M Ranch is
voluntary. The facility offers individualized
treatment programs for adults, adolescents
and families, as well as a full range of
assessment and outpatient services. Through
the residential family program, families of
the patients stay on campus for a few
days and attend therapy sessions.
“By staying on campus, as opposed
to a hotel, there’s more involvement
and the family is more engaged,” says
Munson. “Staying on campus is a very
different experience than just visiting
for a few hours and leaving. They're
actually a part of the program.”
“But we want them to leave with a sense of
hope and a sense of recognition that they
indeed can make positive changes in their life
and live comfortably, happy and successful
while abstinent from drugs and alcohol.”
FOR MORE INFO
Sundown M Ranch
2280 State Route 821
Yakima, WA 98901-8302
1-800-326-7444
509-457-0990
www.sundown.org
YA K I M A ' S J O U R N A L FOR BUSINESS INFORMATION
FAC E T I M E
5
Visiting A Local Treasure
The Village Shoppe is one of Yakima’s
most charming and unique shoppes
By Jane Schreier Jones
M
any people coming to The
Village Shoppe on Fruitvale
Boulevard in Yakima are
regular visitors. Some, in fact,
have been shopping at this extraordinary
store since owners Kevin and Lorrie
Fisher opened the doors in 1997.
Every day, for some people, a visit to The
Village Shoppe is a brand new experience.
Perhaps a neighbor or friend heartily
recommended the shop. Perhaps the
newcomer was enticed to see what is in
the charming Swiss Chalet building.
Chances are high that any new
shopper will visit again.
The Village Shoppe offers the finest in home
furnishings and accessories – at surprisingly
reasonable prices. The eclectic collection of
fine seating, dining, bedroom pieces, mirrors,
artwork, lamps and fine textiles are arranged
in attractive room vignettes so shoppers can
easily see how pieces work together. If you
don’t find what you are looking for in the
Shoppe, they will help customize your home
with special orders to fit your every need.
brands are featured — such
as Lexington, Wesley Hall
and Omnia — names not
seen at every store in town.
As Kevin Fisher says, “The
Village Shoppe is where
you’ll always find that
one-of-a-kind treasure for
your home and garden.”
Lorrie Fisher, Judy Lyon
and Donna Markley of
The Village Shoppe
Another difference? “Our
friendly staff makes you feel
welcome, but allows you to
browse,” says Lorrie Fisher.
Expert interior design service is
available. “Customers are free to ask
questions, or bring in their photos,
and receive our design help,” says
Markley. “Our designer Judy Lyon
will visit your home for a consultation.”
The Village Shoppe offers another plus
for shoppers. “Any item you wish to try
in your home can be taken ‘on approval;”
says Lorrie Fisher. “We’ll even deliver
it, and pick it up, at no charge.”
Most of what you will find in this
Shoppe is normally only found in
cities such as Seattle or Palm Springs.
A YAKIMA TREASURE
Being a family-owned and operated
business makes a big difference. Even
the Fishers’ daughter Ashley and son J.R.
are involved in the store operations.
“Plus, in our courtyards, we have a
wonderful area we call the Village
Gardens,” says Store Manager Donna
Markley. “We show how to bring
charm to your own outdoor spaces
with beautiful plants, pots, fountains
and comfortable outdoor furniture.”
The Village Shoppe is located in what was
known as The Swiss Village, a charming
architectural landmark. The Fishers
restored the building, to the delight of
passers-by — and especially shoppers.
Markley invites you to come
experience a new kind of retail
nursery. “This is the place to stroll
and get creative ideas. If you see
a beautiful plant you like and
a pot, we’ll be happy to pot it
for you at no extra charge,” she
says. “We’ll even deliver.”
DISTINCT DIFFERENCES
Village Shoppe customers
appreciate the uniqueness
of this store. Trusted name
FOR MORE INFO
The Village Shoppe
2402 Fruitvale Blvd
Yakima, WA 98902
509-574-5281
www.thevillageshoppe.net
6
FAC E T I M E
YAKIMA'S JOURNAL FOR BUSINESS INF O R M AT I O N
See the difference every day
with Kevin and Kristi on
KAPP Local News at 5.
There’s not much time
in the day with work,
kids, school, sports...
That’s why there’s
KAPP Local News at 6:30.
Kristi Paulus
YA K I M A ' S J O U R N A L FOR BUSINESS INFORMATION
Kevin Uretsky
FAC E T I M E
7
Better Business Solutions
Charter Business®
provides companies of
all sizes with unique
capabilities to help them
focus on their business
By Jack McGee
C
able television is ubiquitous.
So it’s not surprising that
over the past decade or
so, many cable companies
have extended their product offerings
to include business customers.
In the case of Charter Communications, Inc.,
the fourth largest cable operator in the U.S.,
those services are provided by its commercial
services division, Charter Business®.
Charter Communications provides a full
range of advanced broadband services,
including advanced digital cable TV,
high-speed Internet access and telephone
services. Charter Business® similarly
provides scalable, tailored and costeffective broadband communications
solutions to business organizations, such
as business internet, data networking,
cable TV, and business telephone.
“Small to medium-sized companies
are looking at products similar
to what you would buy at
home,” McGowan explains.
“Larger corporate customers are often
looking at fiber solutions that can be
used to create their own networks to
connect their numerous locations. They
work very closely with our engineering
team to leverage our experience and
expertise to put together a plan.”
Regardless of a company’s size,
Charter Business® strives to provide
complete solutions to meet a wide variety
of business needs – and the benefits can
be attractive. Many companies focus on
the cost advantages they enjoy when they
bundle phone, Internet and cable TV
services with one reliable company.
cable TV packages that are affordable for
offices, lobbies, restaurants and many
other types of commercial spaces.”
“You can enjoy unlimited nationwide calling
packages for one low price, and you can
even keep your current phone numbers
and use your existing equipment if you
are switching from another telephone
provider,” McGowan points out.
“We offer discounts for adding multiple
lines of service, so there is a financial
impact of going with Charter Business®.
Instead of multiple vendors and multiple
technology partners, Charter Business®
is that one company that a customer can
rely on. That’s definitely an advantage for
the small, burgeoning customer that needs
to focus on growing their business, not
managing their communication vendors.”
“You get fast and reliable Internet speeds
plus customized solutions tailored for
your business. We also offer customized
McGowan says that for most customers,
the advantages Charter Business®
provides can be summed up in two
words: Savings and Simplicity.
While many of the services Charter Business®
offers to commercial customers are similar to
residential consumers, there are differences
according to Sales Director Steve McGowan.
“Data speeds are higher and a dedicated
customer service team is available 24/7.”
A company’s size can make a difference
in terms of the type of services they
might utilize from Charter Business®.
8
FAC E T I M E
YAKIMA'S JOURNAL FOR BUSINESS INF O R M AT I O N
Committed to
the Community
C
harter Business® has built
its success, in part, on a
business philosophy that puts
a great deal of emphasis
on their strong
commitment to the
customer. But the
company is equally
committed to being
a good corporate
citizen and serving
the communities
in which it does
business.
In keeping with its ethos
of service, Charter Business® and its
employees enthusiastically participate
in a broad range of local activities and
charitable projects.
Charter Business® takes great pride
in the fact that many employees are
fully engaged in its “Good Neighbor”
Charter Business® seeks to form a close
working partnership with customers
in order to better meet their changing
needs. “For businesses just starting, we
can be that technology partner that can
help them grow,” says McGowan.
“Not only do we have services that will
take care of their needs when they are first
opening their doors, but as they grow we can
be their partner the entire way. For customers
who have been in business for a while,
we want to be considered an alternative
to your current telephone provider.”
For many companies, Charter Business® aims
to provide what McGowan terms a “good
value proposition.” That means making sure
that customers are getting the most for their
money when it comes to their investment in
technology and communication services.
“We are very focused on providing
not only some of the top data speeds
available in most of our markets, but
also a robust product offering that is
scalable to grow with each customer.”
philosophy of serving the communities
in which they live and work. Here in the
greater Northwest, Charter Business®
has demonstrated a major commitment
through its participation in numerous
community events and organizations such
as the Relay for Life.
Charter Business® employees have also
actively participated in the Wenatchee
Apple Festival, the Klamath Falls Snowflake
Festival and The Dalles Cherry Festival.
In addition, Charter Business® believes in
fostering a healthy business environment
in its host communities.
As a result, Charter Business® employees
are very active in various local Chambers
of Commerce including the Medford,
Klamath Falls, Lincoln City, Astoria,
Wenatchee and Tri Cities Chambers.
Customer satisfaction ranks high
on Charter Business’ list of
priorities. The company
has a specific set of
internal measurements
in place to help ensure
everyone at every level of the organization
stays focused on customer service.
“Maintaining positive relationships with
existing customers is of the highest
importance,” McGowan stresses.
“From the CEO to our installers, our main
focus is customer satisfaction and delivering
exactly what each customer needs.”
For those who have not considered an
alternative to their current telephone service
provider, McGowan says that now is an
excellent time to look at Charter Business®.
“We are a viable competitor to the telephone
company,” he concludes. “If you do a
side-by-side comparison, in many cases
customers can save money by bundling their
communication services with us. There are
extremely competitive packages available for
just about any level of service. Now is the
time to check us out if you haven’t already.”
Company Name
Charter Business
Type of Business
Broadband communications solutions for business organizations
Keys to Success
Products that offer a high value
proposition plus making customer
satisfaction a top priority
What’s Ahead
Stay the course while building
commercial services with
the same robust offering that residential customers enjoy
Contact Info
888-845-5143
www.charter-business.com
YA K I M A ' S J O U R N A L FOR BUSINESS INFORMATION
FAC E T I M E
9
Margie Beckman and Sarah Campbell,
Radiation Therapists review films before
beginning radiation treatment
North Star Lodge Cancer Center
celebrates 10 years of offering
technology, expertise and
compassion to cancer patients
By Jack McGee
I
t's a sobering thought: virtually
every man and woman in the U.S.
risks developing cancer some time in
their lives. Cancer is a loaded word
because it takes patients and families on
a journey, sometimes frightening, always
challenging. Fortunately for residents of
Central Washington, the innovative care
at North Star Lodge Cancer Center allows
patients the same quality of treatments
available at major cancer centers throughout
the country – right here in Yakima.
Yakima Valley Memorial Hospital
opened North Star Lodge in 2000 with
the vision of creating a cancer center
to serve all of Central Washington.
In the decade since, North Star has
earned national respect as a cutting-edge,
comprehensive cancer care center.
Today the center offers a unique
blend of technology, expertise and
compassion in a distinctly beautiful
environment designed for healing.
“Our vision
was to create a
different kind of
cancer treatment
facility, where
patients could
focus on overall
wellness rather
than on having
cancer,” says Sean Cleary, MD, PhD,
Medical Director of Radiation Oncology
Services and one of the initial architects
behind North Star’s unique concept.
North Star Lodge looks nothing like a
typical cancer center. Its towering logcabin interior, stone fireplaces, relaxing
treatment rooms and glass walls that look
out over a cascading waterfall, provide
a serene environment for state-of-theart and patient-centered healthcare.
“North Star is a healing environment,”
says Mary Marsh, Director. “Patients walk
in the door and see right away that this
is not a cold institution that smells of
alcohol. They see a beautiful lodge where
they can relax and be comfortable.”
The center’s real value is its quality of care
and leading-edge treatments. North Star
provides complete outpatient oncology care,
including a full complement of radiation
therapy, medical oncology, chemotherapy
and infusion care, in addition to imaging,
laboratory and other diagnostic services.
Katherine Inaba shares a moment with
Dr. Jones while receiving her treatment
10
FAC E T I M E
It offers an on-site pharmacy, as well as
dietary and psychosocial services, including
counseling and education services. It’s
no wonder patients from throughout
the Northwest seek treatment there.
“We have a beautiful physical plant but
patients don’t choose a cancer facility
just because it’s inviting,” says Vicky
Jones, MD, Medical Director of Medical
Oncology Services. “The real key is the
people you have with you and the level
of care. We have excellent physicians
and staff plus sophisticated, state-of-theart cancer care. The environment here
at North Star pulls it all together.”
“In addition to state-of-the-art medical
treatment including chemo and radiation
therapy, we also have wonderful patient
support programs,” Marsh adds.
“Patients can access support groups with
people sharing the same experience. We
have journaling, art classes, yoga and a
variety of programs for alternative treatments
like acupuncture, massage and nutrition.
We constantly look at how to best
accommodate our patients’ needs.”
The net effect of this high quality care is
a high survival rate. The center’s teambased, outpatient clinical treatment is
YAKIMA'S JOURNAL FOR BUSINESS INF O R M AT I O N
G
Research Plus Community Support
Is Making a Difference
reat strides have been made in survival, quality of life, and
treatment of cancer patients as a direct result of clinical
trials. Participating in clinical trials allows patients and their
families access to the latest weapons in the fight to prevent
and cure cancer. At any given time, Memorial Hospital and
North Star Lodge participate in dozens of clinical trials for a
variety of types of cancer. Some trials are related to treatment
or prevention and others to enhance quality of life. This
opportunity is largely due to North Star’s community support.
"Anyone who has ever been touched by cancer understands
that feeling of wanting to do something – anything – to
the most effective mix of cutting-edge
radiation therapies, hematology and medical
oncology significantly reducing hospital
stays and improving survival rates.
help battle this overwhelming disease," says Anne Caffery,
President and CEO of The Memorial Foundation. "Supporting
North Star Lodge through The Memorial Foundation is an
opportunity to help families find local lodging so they don't
have to travel every day during treatment, or help cover
the cost of clinical trials or complementary therapies. It’s an
opportunity to make a difference for someone going through
what is likely the most challenging time in their lives."
Companies, organizations and individuals alike can help
support research, programs and services at North Star
Lodge through donations to The Memorial Foundation.
Recent patient surveys also document
an extraordinary level of satisfaction,
with 99 percent giving North Star
Lodge the highest rating.
A 2003 audit conducted by an
independent organization revealed
that North Star’s lung cancer patients
had an 11 percent higher survival
rate than the national average. A
review of prostate cases treated at
the center showed zero deaths.
These results have not gone unnoticed
by the industry. The facility has received
numerous awards including the 2009
Clinical Trials Participation Award
from the American Society of Clinical
Oncology (ASCO), the 2008 Commission
on Cancer Outstanding Achievement
Award (only 12 percent of the 1,474
current CoC-approved cancer programs have
been recognized in this way) and the 2008
Hematology & Oncology News & Issues Best
Mid-Sized Facility Award.
“We want to be a resource for patients
from all walks of life who need
information about prevention,
treatment and screening. That’s
how we built our program.
It’s very people friendly.”
From L to R: Tony Ha MD, Vicky Jones MD,
Cheryl Ann Davison MD, Jongming Li,
MD, Hosne Begum MD, Thomas Boyd
MD, Sean Cleary MD, Mario Chenal MD
Patients also benefit from a
high degree of staff satisfaction.
For the past two years employees
have scored North Star at greater than
4.5 out of a possible 5 on a hospitaldesigned survey tool. Employees enjoy
the opportunity to participate in all
complementary medicine classes and
support groups, free access to exercise
equipment and access to psychosocial
professionals on site at no cost to them.
“The fact that we are a comprehensive cancer
care facility is important,” Dr. Jones says.
Jim Vance, CMD positions a patient
under the linear accelerator
“Our mission is to provide access
to our community and surrounding
communities for comprehensive
cancer care,” Marsh concludes.
“It is unique to have the breadth
of services we offer in one
physical location where people
are interacting and working
together. We’re big enough to
have the resources we need
but small enough to know each
other.” ­- Dr. Vicky Jones
YA K I M A ' S J O U R N A L FOR BUSINESS INFORMATION
Company Name
North Star Lodge
Type of Company
Advanced Cancer Care Center
Number of Employees
120 (includes 40 volunteers)
Years in Business
10
Keys to Success
Comprehensive leading-edge treatment and facilities combined with the ability to connect with patients on a human level.
What’s Ahead
Caring for the increasing number of cancer patients resulting from the aging population; expanding the clinical trials research program.
Contact Info
808 North 39th Avenue
Yakima, WA 98902
509-574-3400
www.northstarlodge.org
FAC E T I M E
11
ABC Is
Just Part
Of The
Picture
For KAPP TV and KVEW TV,
communication means
community
By Dave Turner
A
s a privately held television
station serving seven counties in
Washington and Oregon along
with sister station KVEW TV in
Kennewick, KAPP TV in Yakima has known
from the beginning the importance and
reward of being focused on the community.
Signing on the air for the first time in the fall
of 1970, the KAPP TV and KVEW TV stations
were built by Apple Valley Broadcasting
Inc. A subsidiary of the Evening Telegram
Company in Superior, Wis., the company
is owned by Elizabeth Murphy Burns and
John Murphy—the
grandchildren of John T.
Murphy, who founded
the Superior Telegram
newspaper in 1890.
KAPP TV General Manager Brian Paul
believes being family-run and having strong
ties to the local community go hand-inhand. “It’s one reason we have staff members
who have been with us for almost as long
as the stations have been on the air,” says
Paul. Chief Engineer Neil Bennett has
been with the organization for 32 years, as
has Yakima Office Manager Cheryl Sentel.
Production Manager John Wilkerson has
worked for KAPP TV and KVEW TV for
16 years. “This kind of longevity is typical
of a family-run organization, and because
they’ve been around so long, they know
what’s going on locally and they just have
a feel for what is the right thing to do.”
Doing the right thing has
been a finely tuned process
of combining My Network
TV programming with
12
FAC E T I M E
From L to R: The Staff of KAPP-TV, Jason Valentine, Crystal
Costa, Cheryl Sentel, Kristi Paulus and Kevin Uretsky
local programming and deep community
involvement. “KAPP TV is stacked with
award-winning programming from ABC
that we’re proud to present,” says Paul. But
local programming is an equal source of
pride and has garnered awards of its own.
Paul is particularly excited about KAPP
TV’s ongoing “School Scene.” Featuring
student and staff interviews and showcasing
programs and activities in local schools,
the 30-minute program is presented on
various days and a mix of time slots.
“With the MDA telethon, we’ve won five
national awards over the last two years
for our production staff for the parts of
the telethon originating
with KAPP TV,” Paul says,
referring to the famed annual
broadcast event coordinated
with television stations
nationwide in support of
the Muscular
Dystrophy
Association
(MDA).
“It’s about as local as you can get and does
a lot of good for the school systems,” he
says. “These are stories of success, good
things that don’t get as much attention as
they deserve elsewhere.”
Several years
ago, when the
Children’s Miracle Network didn’t have
a station in the Yakima area, KAPP TV
stepped up to the plate to air its telethon.
The non-profit organization raises funds
for children’s hospitals with an emphasis
on helping sick and injured kids in local
communities. “We are proud to help
them earn that money,” says Paul.
In addition to local news, weather
and sports weeknights at 5 p.m. and
6:30 p.m., KAPP TV presents “Good
Morning Northwest” with local guests
weekdays from 5:30 a.m. to 7 a.m.
Most recently, the Internet
has opened local lines
of communication that
nobody could have imagined back in the
stations’ early days. KAPP TV and KVEW
TV can be found on Facebook and Twitter
and the stations offer text alerts to wireless
devices with breaking news, weather,
sports updates, school closures and more.
“It’s gone from broadcasting to
narrow casting and allows one-to-one
relationships with our viewers,” says
Paul. “The paradigm has shifted.”
FOR MORE INFO
KAPP/ My Network TV
1610 S 24th Avenue
Yakima, WA 98902
509-453-0351
www.kapptv.com
YAKIMA'S JOURNAL FOR BUSINESS INF O R M AT I O N
Celebrating Sunnyside
Cinco de Mayo Festival,
Sunshine Days Car Show
and Sunnyside’s Lighted
Farm Implement Parade
all promise family fun
By Sandy John
S
unnyside has plenty to offer
visitors, including parks, a golf
course, wineries and abundant
sunshine. Its central location in
the I-82 corridor – 35 miles from Yakima
and 45 miles from the Tri-Cities – means
the community is within easy driving
distance of almost 400,000 people.
Several times a year, Sunnyside hosts
events that draw thousands of visitors
to the city of about 15,000 residents.
Three annual events sponsored by the
Sunnyside Chamber of Commerce
celebrate the city’s diverse heritage.
Each of these events has been going on for
more than two decades, serving as local
traditions and bringing the community into
the national spotlight of A&E television.
Sunnyside’s Cinco de Mayo festival is
held every year during the first weekend
in May. (In 2010, that means starting on
Friday, April 30.) The three-day event
draws more than 20,000 celebrants to the
6th Street area in downtown Sunnyside,
notes Pam Turner, Executive Director of
the Sunnyside Chamber of Commerce.
The outdoor festival features
free admission, more than
150 vendor booths and live
entertainment throughout
the weekend, with Tejano
bands coming from around
the country to perform
at Washington’s largest
Cinco de Mayo event.
Sunday, the
last day of
the Cinco de
Mayo festival,
features
a charro
competition (a
contest of cowboy
skills, including
working with
horses) and a
parade through
Sunnyside.
The city has
celebrated Cinco De Mayo since 1988.
An even older tradition is Sunshine
Days, which started back in the
early 1920s. The festival has
changed and evolved over the
decades, Turner notes, and this
year much of the focus will be
on cars – from antiques to low-riders.
Along with the car show, Sunshine Days
features a carnival, a parade and a quilt
show. The Miss Sunnyside pageant also
takes place during this busy weekend
– the third weekend in September.
There will be small charge to enter a
car in the show, Turner said, but those
who enter get a goodie bag of gifts and
coupons, as well as a chance for door
prizes and trophies. There is no
admission charge for spectators who
attend the show at Central Park.
Up to 25,000 spectators from the TriState region are expected to line the
streets during the evening parade.
For more information on any of these events,
contact the Sunnyside Chamber. Encouraging
tourism is just one activity of the chamber,
which includes individuals, small businesses,
farmers and corporations working to
improve the community, Turner says.
Sunnyside’s biggest claim to fame,
however, might be the annual Lighted
Farm Implement Parade, held the first
Saturday of December. The parade –
marking its 22nd year in 2010 – celebrates
Sunnyside’s rural heritage and
features everything from semitrailers decorated with lights
to grape harvesters, combines
and horse-drawn vehicles
decked out for the holidays.
“It is the longest running lighted
farm implement parade in the
country,” Turner says, and it has
even inspired other communities to hold
similar parades. A&E, the cable network,
has listed the parade as one of the Top
Ten lighted Christmas parades in the U.S.
Parade day activities include the annual
one-mile Jingle Bell run before the parade.
YA K I M A ' S J O U R N A L FOR BUSINESS INFORMATION
FOR MORE INFO
Sunnyside Chamber
of Commerce
230 East Edison
Sunnyside, WA 98944
590-837-5939
www.sunnysidechamber.com
FAC E T I M E
13
Nobody Covers Your
Pump And Irrigation
Needs Like Akland
Akland Pump &
Irrigation has been
serving Yakima Valley
for more than 60 years
By Claudia Newcorn
L
ooking for a water-wise irrigation
system for your commercial
property? Thinking about installing
a new automatic sprinkler system,
but dreading the damage to your lawn?
Wondering what’s the best pump to use?
No need to worry — there’s a local company
that really does have all the answers. When
it comes to commercial, residential and
agricultural watering systems, Akland
Pump & Irrigation has been the company
to go to for more than 60 years.
FROM DITCHES TO DIGITAL
Innovation and service have been the
hallmarks of Akland Pump & Irrigation
since their beginning. When Ole Akland
established his company in 1949, irrigation
in Yakima Valley was a network of ditches.
Ole Akland
Akland combined
aluminum piping
with an innovative
pumping station that
helped farmers grow better crops,
while using less water and labor.
Today, Ole’s son Curt Akland and his
grandson Mark head up the 25-employee
company that has become the Valley’s best
source for pump and irrigation, including
design, installation, rebuilding and repair,
with service and parts to back it up.
“Whether it’s large turbine pumps or
residential systems, golf courses, new
14
FAC E T I M E
Curt and Mark Akland of
Akland Pump and Irrigation
home construction, industrial sites, yards,
business properties or orchards, we can
design and install a custom system,” Mark
says. “New technologies, including digital
programming, make systems increasingly
more efficient and cost effective – our field
crews can install it for you, or if somebody
wants to install their own, we can still do
the design and materials package for them.”
inventory with today’s most popular
brands of lawn and garden products and
pumps, and customers regularly come
in to take advantage of the staff’s helpful
expertise. An extensive parts warehouse
and full-service repair shop ensure that
repairs are done in a timely manner,
and the skilled technicians take pride
in making old systems run like new.
Mark also attributes the company’s
ongoing success to diversification. “We do
a lot more than our competition. We’re
really a one-stop shop, with complete
sales, installation, repair and service.”
Of course, pumps and systems can’t always
be taken in for repair. Akland has seven
service boom trucks that handle the field
installs, service and repairs, Mark explains.
For example, the company can design
an efficient drip irrigation system for
the flower beds that delivers water in
an environmentally conscious way,
while properly placing sprinklers to
help eliminate the dreaded brown spots
around the lawn. Akland can also assist
customers with upgrades to their systems
that take advantage of new technologies.
GET PUMPED
Akland’s full-service pump shop provides
such a level of service that customers have
coined the expression, “Nobody covers
your pump and irrigation needs like
Akland,” an adage which the company
is very proud to have earned.
“We service everything from the largest
name brand manufacturers to the less
well known and have many hard to find
parts. If we don’t have the part, most times
we can help our customers track down hard
to find or discontinued parts,” Mark notes.
Akland’s retail store features a broad
“Our service technicians are licensed
electricians and plumbers. We have
been in business for over 60 years, you
can count on Aklands for all your pump
and irrigation needs.” The company also
sells a full range of quality pump brands,
including Berkeley, Cornell, Franklin,
Sta-Rite and Goulds to name just a few.
Log on to www.constantpressure.com for the
latest in variable speed pump systems, and
www.k-linena.com for the latest in moveable
pod pasture irrigation. If it has to do with
irrigation and watering, it’s like generations
of customers have said, “Nobody covers your
pump and irrigation needs like Akland.”
FOR MORE INFO
Akland Pump & Irrigation
3701 Fruitvale Blvd.
Yakima, WA 98902
509-452-PUMP (7867)
www.aklandpump.com
YAKIMA'S JOURNAL FOR BUSINESS INF O R M AT I O N
A National Standard Of Care
A Local Standard Of Caring
At Washington Hematology-Oncology, “The quality of your Life, is our life’s work”
By Kassandra Kania
W
ashington HematologyOncology, led by Albert
M. Brady, M.D., F.A.C.P.,
provides the Yakima Valley
and surrounding communities with a
national standard of cancer care. Dr. Brady
and his compassionate staff work to guide
patients and their families through the
challenging times that can follow a cancer
diagnosis. The clinic focuses on treating
cancer from diagnosis through treatment,
to long term follow-up and survivorship.
Albert M. Brady, M.D.,
F.A.C.P., of Washington
Hematology-Oncology
Stina M. Singel, M.D., PhD
Kari Brewer, MHS, PA-C,
Certified Physician’s Asst.
Specializing in the
treatment of all types
of cancer and blood
disorders, Dr. Albert
Brady, Dr. Stina Singel
and PA-C Kari Brewer
work together with their
experienced staff to
ensure patients receive
state-of-the-art cancer
treatment and care.
The physicians feel
passionately about the
education of our future
health care providers.
Summer internships are
provided to select local
college students interested
in a future in health care.
Both Dr. Brady and Dr.
Singel have a history of
instruction at the medical
school level. They
enjoy the enthusiasm
and intellect of these
future physicians and
medical personnel.
“Our physicians are
Board Certified, our
chemotherapy suite is
staffed by Oncology
Certified Nurses (OCN),
and our pharmacist
is Oncology Board
Certified (BCOP),” says
Dr. Brady. “These highly
qualified individuals
bring their expertise
to our patients and their families.
One of the great strengths of this
practice,” he continues, “is patient
education. The more you know about your
disease and its treatment options, the
more able you are to participate in your
care.” The practice encourages families to
accompany patients to their appointments
and to ask questions of doctors and staff.
Carrie Durrett, RN, OCN and
Barb Linden RN, OCN
The clinic staff meets each morning to
review the day's patient schedule and
to discuss treatment planning and any
special patient needs. In this way, every
staff member is aware of the specific
reason for each patient's visit that day and
how they might better assist in making
that visit as pleasant as possible.
Palliative care, which focuses on relieving the
pain and debilitating symptoms of serious
diseases, is an area of care that is dear to
Dr. Brady. This focus was at the forefront
as he built cancer programs in Oregon,
Colorado, Texas, and Michigan. Dr. Brady’s
Michigan team won the prestigious Circle
of Life award from the American Hospital
Association. The award recognizes innovative
programs that focus on quality of life and
end-of-life care. Dr. Brady also participated in
the authorship of the current pain treatment
guidelines used in the United States.
The clinic adheres to the National
Comprehensive Cancer Network's (NCCN)
clinical practice guidelines in oncology and
hematology and voluntarily participates in
the American Society of Clinical Oncology's
(ASCO) quality assurance program (QOPI).
“Charts are selected every six months
to be reviewed for specific treatment
criteria, focusing on adherence to
treatment guidelines and patient care.
Participation in QOPI assures that we
maintain the most current standards as
evaluated from a national perspective.
Current advances in research, targeted gene
therapy, and molecular oncology make this
an exciting time in cancer care. To provide
the best opportunity for effective therapy
and/or cure, the clinic utilizes specialized
testing through laboratories from around
YA K I M A ' S J O U R N A L FOR BUSINESS INFORMATION
the country.
We seek to pair
the individual
patient's therapy,
Kristi Austin, Pharm Tech and
Shawna Fletcher, RPh, BPOC, are
based on their
preparing treatments for the day
personal tumor's
genetic makeup,
to the treatment that is most likely to be
successful for that patient,” says Dr. Brady.
Washington Hematology-Oncology partners
with local, regional and
national providers to
ensure a patient-centered
treatment plan. The
practice has worked with
cancer centers throughout
the country. When
appropriate, the clinic
collaborates regionally
with The University of
Washington hematology/oncology programs,
Seattle Cancer Care Alliance and Oregon
Health Sciences University in Portland.
Patients who meet specific criteria may also
qualify for clinical trials, allowing them
to participate in research opportunities.
The clinic partners with several teaching
universities to provide these patients
with trials when appropriate.
In closing, Dr. Brady emphasizes, “Whether
undergoing treatment, being followed after
a cure or remission, or utilizing palliative
care, we strongly hold to the belief that ‘the
quality of your Life, is our life’s work.’”
FOR MORE INFO
Washington Hematology-Oncology
3911 Castlevale Road, Ste 201
Yakima, WA 98902
509-454-9499
866-668-8200
www.washington-
hematology-oncology.com
FAC E T I M E
15
Keeping Yakima Running
Tri-State Supply is
Yakima’s premier
purveyor of products and parts for heating, air conditioning
and industrial
processing plants
By Regina Roths
F
rom industrial machinery
to boilers to heating and air
conditioning units, if it’s a
motor or industrial part you
need, Tri-State Supply can help.
Tri-State Supply sells motors, motor
accessories, industrial parts and parts for
residential heating, air conditioning and
exhaust systems. In and around Yakima,
manufacturers, industrial plants, food
processors and farmers turn to Tri-State
Supply when they need a new motor or part.
The company also provides HVAC parts for
residential contractors and the area’s do-ityourselfers. Whether it’s a 100-horsepower
motor for a hospital air handling unit or
a 1/2-horsepower motor for a residential
heating and air conditioning system, TriState Supply supplies a full range of motors
for wholesale and retail customers alike.
In fact, bring in a motor needing
replacement and the Tri-State team will
supply a new motor or a comparable
model that will do the same job.
“We ask people to bring in the old parts so
we can take a look at it and go from there,”
says Jesse Froehlich, Co-Owner. “A lot of
times old part numbers don’t cross over to
new parts, so it’s nice to have something in
our hands to look at. There are just so many
different configurations on motors it’s nice to
actually see what you’re trying to replace.”
That’s the Tri-State Supply difference,
industry veterans who really know the
ins and outs of the products they sell.
Jesse Froehlich, Co-Owner
of Tri-State Supply
“We have a lot of knowledge about
industrial parts and motors and
we will try to find anything that a
customer wants,” says Froehlich.
inexpensive device,” says Froehlich,
adding that the motor and parts supply
side of the business is still going strong.
Tri-State Supply is a two-man operation,
with Froehlich working alongside employee
Matt Savage. Together, they bring more than
35 years experience to Tri-State Supply,
with Froehlich having been in the industrial
parts supply arena since 1991 and Savage
having worked with industrial parts and
motor supplies for around 20 years.
“In today’s world, with the prices of
copper and labor, most times it’s cheaper
to replace a motor than it is to repair it.”
Tri-State Supply is open Monday through
Friday, 8 a.m. to 5 p.m. Froehlich
also provides after-hours service for
emergencies, deliveries for some industrial
customers, and in-factory identification
of parts needing replacement.
The company’s roots stem from a startup
in 1950 known as Cooper Electric, which
was sold to the owner of Tri-State Supply
in 1991. The two companies have since
operated side-by-side, with Cooper
Electric involved in motor sales and
small electrical tool repair and Tri-State
Supply focused on industrial sales.
Froehlich and his partners purchased the
two companies in 2004 and operations
continued as usual. However, very
recently, the owners made the difficult
decision to end the tool repair part of the
business, which had been going since 1950.
Jesse Froehlich on right helps
a customer with a motor
“It was just not profitable in this day and
age, where you just throw away a tool
because it’s a fairly
FOR MORE INFO
Tri-State Supply
205 South 4th Avenue
Yakima, WA 98902
509-576-0372
16
FAC E T I M E
YAKIMA'S JOURNAL FOR BUSINESS INF O R M AT I O N
Fairness And Prosperity For All
Attorneys Hurst,
Brumback & Brusic
fight for client satisfaction
with cutting edge practices
By Haley Beiter
F
or attorneys Wiley Hurst, Scott
Brumback and Joe Brusic, there’s
nothing more satisfying than helping
clients deal with overwhelming
stress and financial hardships. That’s why, for
nearly 30 years, Hurst and his associates have
been dedicated to staying on the cutting edge
of technology and business practices
for law firms in the Yakima Valley.
Hurst, Brumback & Brusic offer
fair representation and one-on-one
attention for clients with personal
injury, worker’s compensation,
social security and other claims.
Their history of client satisfaction
began with Hurst, who started
practicing law in the 1960s. In the
early 80s, Wiley Hurst became one
of the first attorneys to advertise
for personal injury cases.
“Wiley was on the cutting edge,” Brumback
says. “Because of that, we have a strong
history and presence in the Yakima Valley.”
Kelly McGovern, the General Manager
at Hurst, Brumback & Brusic, says being
a pioneer in
technology and
business practices
is important to the
attorneys there.
“One of the things
they’ve used to their
benefit and not been
afraid to embrace
is new technology
– using resources
that have developed
within the realms of
Kelly McGovern, the
advertising and the
General Manager at Hurst,
Internet. They’re not
Brumback & Brusic
afraid to change as
the world changes
to give their clients what they need.”
Today, their commitment to technology has
helped Hurst, Brumback & Brusic to be
more involved with their clients’ cases – a
vital aspect to the firm, according to Brusic.
M. Scott Brumback and
Joseph Brusic of Hurst,
Brumback & Brusic
“The case manager system we
have really supports our clients
and their claims. When a client
calls us, a case manager works
directly with them. Through the technology
in the office, all of the attorneys are able
to know what’s going on with each case
on a minute-by-minute basis, so clients
get attention from both a case manager
and attorney,” says Brusic. “We’re able to
give them the type of attention that other
personal injury law firms aren’t able to give.”
The firm’s dedication to technology has
also led them to become environmentally
friendly and more efficient with time and
money. Almost two years ago, the firm
began the transition to go “paperless,”
using electronic correspondence.
“We’re probably the most advanced firm
in the Yakima Valley in terms of going
paperless,” says Brumback. “Even the
insurance companies aren’t keeping up
with us. It saves paper, it saves time for
our employees, it saves postage ... and
we’re not even close to where we want
to be with efficiency in regard to time,
money and being green. And all this
has helped us cut overall expenses.”
While staying on top of current
technology and business trends is a
must for Hurst, Brumback & Brusic, the
only thing more important is making
sure their clients find satisfaction.
“When clients walk out of our office,
we want them to feel like they’ve gotten
fair representation and we’ve worked
hard on their behalf,” says Brusic.
“The money we obtain for them makes
a big difference in their lives. That’s
why I come to work every day.”
FOR MORE INFO
Hurst, Brumback & Brusic
1905 Rainier Place
P.O. Box 3210
Union Gap, WA 98903
509-457-7777
Toll Free: 888-899-6431
www.HBBinjurylaw.com
YA K I M A ' S J O U R N A L FOR BUSINESS INFORMATION
FAC E T I M E
17
o
t
g
n
i
n
n
Pla
Yakima Paint Door &
Décor is a perfect solution
for painting pros and
do-it-yourselfers alike
By Suzanna Mathews
W
hen considering a home
improvement project such
as repainting the exterior
of your home, it’s easy to
become overwhelmed. “Which colors go
well together? What type of prep work
needs to be done? What materials will I
need?” These are just a few questions that
do-it-yourselfers often ask themselves.
Fortunately, these questions and more can be
answered by the friendly and knowledgeable
staff at Yakima Paint Door & Décor (YPDD).
“We want to assist our customers to
achieve the best results they possibly
can,” says Tyler Hammermeister, head
of YPDD’s paint department.
Yakima Paint Door and Décor is
Yakima’s newest retail paint store,
featuring professional quality interior
and exterior paints, stains and paint
sundries for the home do-it-yourselfer
and the professional paint contractor.
Along with paints and supplies, Yakima Paint
offers a full selection of exterior and interior
doors from manufacturers like Simpson,
Therma Tru,
Rogue Valley,
Lynden,
Masonite
and many
more. YPDD
also offers
products such
as moldings,
stair parts and fireplace mantles. According
to Store Manager Blaine Cyr, the operating
philosophy of the business is very simple.
“Our goal is to provide the everyday
consumer and professional contractor
with very affordable pricing, while still
offering top quality, market-proven
products. And in today’s economy, we
all know that every dollar saved can
really help, which allows the consumer
to complete projects with a little extra
cash in his pocket and the professional
contractor to be able to maintain a
competitive edge. That’s our goal!”
Owner Bob Lynch originally purchased
the building as a real estate investment
and admits he didn’t really have any
particular business plans at the time.
“I bought the property not knowing
exactly what I was going to do with it,
thinking it would be a good investment.
Eventually I realized we could put the piece
of real estate to work and actually grow
a business,” Lynch recalls. “The building
was considered an eye sore by many in the
area, and the improvements we made have
Tyler Hammermeister, Blaine Cyr,
Store Manager of Yakima Paint Door
& Decor and Christine Lynch
been truly appreciated by the neighboring
property owners and businesses. Many
people stop by just to say thanks and
welcome us to the neighborhood, which
instills us with a great sense of pride.”
Yakima Paint Door & Décor is a locally
owned business that focuses on quality and
personalized service, something not often
found at big-box stores or franchised chains.
“We carry quality products from companies
with a good reputation and we’re very
service-oriented,” says Lynch proudly.
“I hope we fill a need here in town.”
FOR MORE INFO
Yakima Paint Door & Décor
1102 S 40th Ave
Yakima, WA 98908
509-966-1424
18
FAC E T I M E
YAKIMA'S JOURNAL FOR BUSINESS INF O R M AT I O N
Washington Hematology - Oncology
Cancer Institutes of Washington, PLLC
Our Physicians Believe Strongly
In Providing A National Standard Of Care
In A Private Practice Setting
• The only private medical oncology practice in Yakima, Washington
• Specializing in all types of cancer and blood disorders
• Providing on-site lab testing with immediate results
“I have worked many years with Dr. Brady and
we have shared many patients who are in need of
complex, state of the art cancer care. We collaborate
to develop treatment plans so our patients will receive
most of their care in Yakima while having access to
the advanced surgical care available at OHSU.
I have come to respect not only Dr. Brady’s
medical judgment but also the compassion
that is so obvious in his work”
Brett C. Sheppard, MD, F.A.C.S.
Professor and Vice Chairman of Surgery
Oregon Health & Science
University (OHSU)
Department of Surgery
3911 Castlevale Road, Suite 201 | Yakima, WA
509-454-9499 | 866-668-8200
Visit us on the web at: www.washington-hematology-oncology.com
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MB storage, 1 domain name and 2 email accounts. Additional charges for extra email accounts may apply. Annual domain name registration charge may apply. ††Local phone service required to receive
Unlimited Long Distance (ULD) and applies only to calls within the US, Puerto Rico and Canada. Usage monitored for improper use and abuse, and Charter may move customer to another long-distance
plan or may restrict or cancel customer’s service. Services not available in all areas. All services provided are subject to the terms of the subscriber’s agreement/applicable tariff. Taxes, surcharges and
other fees may apply. Restrictions apply. Call for details.
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