For employees of ROC UK and Ireland ROC Issue 89
For employees of ROC UK and Ireland ROC
Issue 89 ● August 2011
Send us your shout-outs to [email protected]
Congratulations to another 18 members
of the Area Team on the completion of
their NVQ’s in July! This brings our total
of completed NVQ’s to a whopping 123
with First4Skills. Currently we have 77
learners which means we have reached
a milestone: 200 NVQs in progress or
completed with First 4 Skills! Not
forgetting an additional 19 NVQ’s
achieved through the ESSO programme
with Retailers (Pre Start Up)!
This month we welcome on board Ant
Tomey and Gareth Hammond (JAW)
Matthew Simpson (Heath) Nicholas
Romain (Macclesfield) Jamie Larkin
(Trent) Natalie Smith (Sun Inn) &
Michelle Davies (Dragon) who have
selected to take up NVQ’s from
Customer Service through to Retailing
and Wholesaling L2. Good luck—and
don't forget you can proceed to L 3
when you finish! If you would like to
take up this free benefit, don't hesitate to
give First 4 Skills a call to arrange an
0845 071 9011
Well done to all the sites who are storming ahead in D84’s
F1 Sales League! Congratulations to each League Winning SM’s who won Tickets for the RED BULL SPEED
JAM EVENT on 3rd September in Cardiff: Anthony Rasdall (Mackworth) Barbara Booth (JAW) John Sparkes
(Toll Bar) & Geoff Meadowcroft (Uttoxeter). These tickets can’t
be bought! All SA’s from these winning stores will also shortly
receive vouchers for selling more stuff from their TM’s! Don’t
forget there are plenty more prizes out there for everyone to win
in the F1 INCENTIVE ,such as:
JENSON BUTTON & LEWIS HAMILTON
CRASH HELMET KEY RINGS!
VODAFONE MCLAREN MERCEDES COFFEE MUGS!
Who will be top of each League Next Quarter! Only you can make a difference by selling more stuff!
Details available weekly from your SM for Sell up Saturday and Sunday! You’ve got to be in it to win it!
AGE: 21 Again!
HEIGHT: 6’ (Confirmed same height as Stuart Jones)
FAMILY:Married with daughter Stephanie
STAR SIGN:Sagittarius (Fiery and a Red Head!!)
FOOTIE:Blackburn Rovers (Never mind)
HOBBY: Pole Dancing (Really!)
DRIVES: Audi TT, Porsche 911, Porsche GT3…
(All bought with Upselling Vouchers :)
TOP TIP: Selling! Be confident and a bit cheeky!
FACTS: Mad of Cars—100 in 14 years...Has lost 4 Stn.
Congratulations to Kerry, seen here receiving her Roc Star Certificate and Pin from TM
Stuart Jones. Kerry was nominated for excellence in upselling and active selling in
June—selling an amazing 90 Aeros in one Sunday Shift! We are currently looking at
ways of cloning Kerry in our to meet Targets for Q 3 7 Q4 ! STUART JONES
Have you got a ROC STAR PROFILE for your Top Selling SA… [email protected]
Goes by the name of DJ VJ. Approach
with caution, as polyester and fast spinning
of the decks considered highly flammable.
Last seen at the D84 ROC FEST festival in
Uttoxeter, heading for a riot near you now!
Lou @ Brinsworth: Would like to say a big welcome to
Cassie who is joining the team and is already a valued
member of the team and Good luck to Leanne who is
due to have her baby on the 15th August! Phil McCann:
A big thanks to all members of my team for some
excellent numbers at SQ Stewardship. All controls are
green! F1 Incentive—we are leading the way! Keep it up!
Since the announcement that Dilan Burkath was leaving
his role as RSOI Implementation Specialist and training to
become a TM, there has been a mysterious lack of power
in the Stoke area.
One of Dilan’s projects in the RSOI role was to
try and reduce the amount of power that we
are using on our sites.
Can he really just be going around pulling all the plugs out
to try and achieve his goal? In the last 3 weeks, Pearl, Amanda
and the team at Trent have sat through 3 power cuts totalling 16
hours. During the most recent power cut, Pearl spent her time
building some Lego models in the dark to try and build (boom
boom) the sales. Since the lights came back on, sales of the 4
wheeled boat have been very slow!! DAN ROBSON
The SOUND of SIREN
Scotland, Ireland and North England
To all the SIREN Team ..
I would like to extend once again my personal gratitude to all in my SIREN team for your continued
focus on all aspects of our LTO. Each of you, at all levels of our business continue to astound me
with your on going commitment and dedication, with particular regard to ‘selling more stuff’. You
are a marvellous team and a pleasure to work with.
Well done and keep doing what you do!
John Scollard, AM SIREN
Costa Comes to
With Broxden Doubling Coffee
sales to £600 per day!!
Also Canonmills and
Lothianburn showing good
A big thank you to all staff at Clydeport for their help
over the last few months and their continued
professionalism. In the month of July the site finished 4th
in the coke promotion earning the site £100 in vouchers.
A special mention to Linda McKenzie for all her help and
support in running the site.
Also Special thanks to all the staff at Maryhill who have
worked hard as a team and have shown outstanding
flexibility. Allan thank you for your on going vigilance on
site and David for being a true second in command. Donald Baker, SM.
I would like to thank all my staff for a brilliant CRAT
score of 93%, even though it’s been a tough few months
the team has pulled together and stuck it out. This is the
first CRAT for myself as SM and we can’t wait to
improve on the next one. Thanks to all—Vicki SM @
Kris McCormack thank you for covering shifts at short
Cerys Hine (Mgr) & Carol Temple
(Sup) @ Oakhurst recently raised
£1000 for Race for Life—Cancer
THE STORY SO
Well done to all the Managers who have
excelled in Rex, Mystery Shopper and
CRAT year to date…
Santosh Babu—Manor—REX 96%
David Brown—Sundrive—REX 96%
Ken McCormack—N4 West—REX 96%
Keith McConnell—Rathcoole—REX 96%
Ken McCormack—N4 West—MS 99%
Fortune Akande—N4 East—MS 99%
Michael Murphy—Boyne—MS 99%
Paul Kilmartin—Bull—CRAT 98%
Paul McFlynn—Rathdown—CRAT 98%
Incentive winners -Mars Duo;Craigs £150,
Lothianburn £100, Broxden £75. Aero
Craigs £100. Volvic; Dalrymple £75
On the 28th July, Prince
Harry arrived at West
Winch Service Station in
an Audi, with his
bodyguards either side.
He was returning from
the Flower Show at
Harry was driving his car
and filled up his own
fuel. He then came into
the shop and bought a
ham and cheese
sandwich, a bottle of
Fanta Orange, Airwaves chewing gum and a packet of Randoms.
However, his bodyguards paid for his items!
Lucky Michelle was serving at the time, she was over the moon and still
talking about it!
Jay Vettikumaran (SM – West Winch Service Station)
ROC Community Support Program
Kent Elms rose to the challenge of community support
week and raised £412 for the Macmillan Cancer Support
charity. We did a charity carwash. Thank you to a great
team - Paul Harper, SM Kent Elms
Bernie and her team @ Rhode House raised £872. A fantastic
achievement and to top it off they raised the most money by a single
site throughout the whole company. WELL DONE. How ? I hear you
ask. They sited a cross trainer outside the
site and exercised from 9am-4pm for 5
days. They even had customers paying to
have a go. A great example of community
spirit raising money for a local charity.
Demelza House a children's hospice in
Adam Riggott, TM
Safety Week is coming.
It will start on Monday 12th Sept 2011. We are looking
for your input. What would you like the
Rules of Engagement activities to be this year. Email
your ideas to............
Well done to Paul’s team at Kent Elms S/Stn for
achieving the Territory Outstanding Achievement
Award! The team delivered no LTI/MTIs, PI < -1%, as
well as a green scorecard in relation to CRAT, Drive
offs, Charge offs, REX and Mystery Shopper.
And wow can the team sell! Two of Paul’s SAs, Sarva
and Kumar, consistently managed to sell over 60 Lego
toys in a shift, with their record day being 132 Legos!
They even tried to convince me to buy some early
Christmas gifts! Given the team’s success, I set Paul
the challenge of sharing their best practices with some
other sites in the territory and he took on the challenge
with great enthusiasm!
Well Done to the team at Kent Elms. Keep up the good
Anthony Jeganathan from Orchard
Wharf has demonstrated his outstanding
skill and expertise when making Costa
hot drinks. During a recent site visit
by our PSM, Teresa Smith, he made a
perfect flat white, made a flower on
top of a coffee and a smiley
face! Anthony stated ', I was a fully
trained Barista in Sri Lanka and I am
very passionate about coffee. It's a
nice touch to create designs on hot
drinks as the customers will always remember where
they bought that
drink. Anthony was rewarded
with a Pizza Express voucher
and was delighted
to be recognised in this way.
Well done Anthony!
David Conn, Flex
Community Support Week 2011
In 2010, ROC raised over 10K for several charities in UK. This year the challenge was to
double that donation to 20K… But, we could double it, we tripled it and still growing!!
Supported charities are:
Princess Alice Hospice
for children with Cystic Fibrosis
A very well done to everyone who took part and contributed to each one of the above causes. A special mentions
goes to Hogs Back who raised £756 for Surrey Air Ambulance, Frimley Road who raised £655 for Frimley Park
Hospital and Richard Cowell’s territory, who are still raising money for Dream Holidays. Not their own holidays, we hope! ;0)
I would like to thank Mark Eddols and all the SMs on
helping me walk 11 miles on Tuesday 21st June. We raised
£1482.16 during the week for The Surrey Air Ambulance
Fund. We have also raised a further £1892.85 in the last
year for this charity. Well done Team!! And I would like to
say thank you to all the staff at Hogsback as they raised
£756.51 of this. Well done.
Georgina (SM - Hogsback)
Congratulations to all our NVG achievers
in July. Well done to you all ..
NVQ Level 3
Jeff Walters (Pippbrook)
NVQ Level 2
Andrew Latimer (Langney)
Bishnu Lamichhane (Kingscroft)
Robert Broomfield (Rossmore)
Robert Reber (Hayling Island)
Photo: David from Haslemere
is pictured above.
Also, Rupan from Roundabout is
receiving his grow certificate from
Mark K (SM) & Mark E (TM)
Congratulations to Redi at Braywick! Our 'cheeky chap' has done us so very proud by getting through
to the Corporate Finals of the Costa Barista of the Year competition!
Redi was joined by Chris Weeks, TM and Alicja Rzepecka, SM Braywick, at Costa in Newbury where Redi showed off his dose, grind and
flair for real coffee excellence.
Redi had Howard and the judges in stitches with his lively personality and lovable appeal!
We wish him the very best of luck in September when he goes head to head with the best
of the rest across the
Costa estate. The
GWA is backing you,
and we know you will
shine, like the star that
Recently spotted on site—send your captions
to our e-mail address—best one wins a prize!
Ray and Di Buckley [SM
at Abbey SS and Safety Captain at
Bovey Straights] are the proud
Grandparents of Jack Matthew
Buckley born 04.08.11 @2315 weighing 5lbs 12ozs.
Congratulations to Ray and Di, Grandparents for the 3rd
time from all of us in the Devon Territory
Amanda’s Great North Run Diary
Another month & another 10k in the bag—on a
sunny Sunday morning with Magor running club. It
was a fantastic course, nice and flat, only one lap &
lovely views of the Welsh country side. The race
took a while to get going due to cows on the road,
but hey that adds to the fun. Well 59 minutes later
and I have crossed the line, wow what a run—and
the best bit? I crossed the line with Tim,TM
a minute and a half behind! We both had a
really good run tho—now I’m off to look for
another 10k to enter……. Bye for now!
Well Done to Shelley Aicken
[SA, University], ROC Star for
Devon & our Upselling
Champion – Car Wash has been a
challenge for the team at University – but
Shelley has taken to the cause very
positively, meeting all the upselling
challenges set by her Store Manager, upselling everything
from Car Wash to Wine. Keep it up super
E-MAIL your news to us at [email protected]
July 2011 Results
Scores over 95%:
Correction to last month’s score: White City actually scored 100%.
We’d also like to say goodbye to Scott Pritchard, who has been a
valued member of the team since the CS team started …. Good luck
on TM Direct and with your new territory. Welcome to Sonia Baker,
previously South Wales flex SM, who will be taking over from Scott!
- Geoff Hook, Controls Specialist
July was an incident free month, well done!
We need to stay alert and aware of hazards on sites.
Remember to use the LMRA and wear gloves when
Security: We continue to suffer robberies, but only at a
very low frequency. Nobody has got hurt in any of the
incidents. It is, again, a reminder that they do happen
and staff need to aware of how to react and deal with
any potential robbery. Ask your SM if you are not
We had store supervisor involved in a car accident
whilst out completing a price survey. Fortunately there
were no serious injuries. Ask your SM for the safe
driving brochure if you have not seen it already.
When you return
from holiday you will
also be asked to
complete a return to
work safely checklist.
The aim is to help all
staff re-focus on
safety when they
return from holiday.
Three of the five summer safety
bulletins has been sent to sites.
Two more summer bulletins will
be sent to sites to help
maintain safety awareness.
There is also a quiz question
on each bulletin that will end in
safety week with a competition.
Look out for the next poster….
-Ian Shuck, Safety Advisor
Bringing ROC BENEFITS to you
Have you planned to take yours yet?
As we move towards the end of the Summer, it is important to make sure that you have planned to
ensure that you take your full holiday entitlement before the year ends. As a reminder:
In the UK, for Sales Advisors and Supervisors who started work with ROC before the 1st Jan 2011, your holiday entitlement from January 1st to December 31st 2011 is 5.6 weeks including Public Holidays. For those
who start during 2011, your entitlement is worked out on the number of full months that you have been with
the company e.g. 3 full months with ROC = 5.6weeks / 12 x 3 months = 1.4 weeks.
In Ireland, for Sales Advisors and Supervisors who started work with ROC before the 1st Jan 2011, your holiday entitlement from January 1st to December 31st 2011 is 4 weeks plus Public Holidays. For those who
start during 2011, your entitlement is worked out on the number of full months that you have been with the
company e.g. 3 full months with ROC = 4 weeks / 12 x3months = 1 week
For both countries, 1 week = your contracted hours for 1 week so if your entitlement is 5.6 weeks and your
contract is for 40 hours then your entitlement is 5.6 weeks x 40hrs. If your entitlement is 4 weeks and your
contract is for 20 hours then your entitlement is 4 weeks x 20hrs. If your entitlement is 1.4 weeks, your contract is for 8 hours then your entitlement is 1.4 weeks x 8hrs.
Remember that it is important that you take all of your 2011 entitlement by the end of December as
ROC does not normally allow any untaken holiday to be carried over into the following year. If you
are not sure of how much holiday you have this year then please ask your Store Manager.
ROC UK / Ireland ROC and Retail Trust
Retail Trust is the only charity that looks after the needs of all three
million people working in retail and that includes everyone working at ROC.
Your safety net
The Retail Trust Helpline 0808 801 0808 (Ireland +44 845 866 0113) is a confidential service that offers
independent advice and access to: hardship grants, counselling, legal and debt advice, educational
scholarships for career development and much more.
The Helpline team offer support with all kinds of personal issues including bullying, racism, abuse, crime,
drugs and debt. You can call about absolutely anything, so if you need to talk about something, please get
As Retail Trust has been around for more than 100 years, the charity understands the pressures of working
in retail in a way no one else can. Retail Trust has changed many people’s lives for the better.
Freephone 0808 801 0808 seven days per week
Ireland +44 845 866 0113
Text HELPLINE plus your question or query to 88010*
Email [email protected]
If you’d like to know more about Retail Trust visit www.retailtrust.org.uk. You can also add ‘Retail Trust’
as a friend on facebook, follow @RetailTrust on twitter or sign up for their monthly e-newsletter, The
Word, at www.retailtrust.org.uk/theword or watch videos on www.youtube.com/retailtrust
*Only for UK. Standard network rates apply
ROC Stars! — July 2011
Howard Kirby’s Area
Muzafar Ahmed (C Weeks)
Shelley Aicken (D Evans)
Linda Smith (D Warren)
Viju Thomas (N Buckley)
Juby Philip ( R Dampier)
Adrian Roberts’ Area
John Scollard’s Area (UK)
John Scollard’s Area (Ireland)
Sauli Daukintene (D Farrelly)
Maciek Mustwilo (J van Zyl)
Holly Roberts (D Ablott)
Dawn Jones (D Robson)
Amanda Gibbons (B Westley)
Susan Mathers (P McCann)
Ryan O Key (V Hindocha)
Ryan Boyle (R Miller)
Debbie Rowan (S Nugent)
Kris Messenger (M Brooking)
Chris Hunt’s Area
Ahmed Shomon (N Amlani)
Alan Ratnam (A Riggott)
Faria Rabita (D Ash)
Dhayalan Thangavel (K Crudgington)
Chris Walker (N Thomas)
Sam Panter (R Loasby)
Moataz Aldarwish’s Area
Meganathan Sellapan (K Verhelle)
Simon Jacob (M Eddolls)
Malik Surjeet (O Healey)
Daniel Knights (N Weatherley)
Congratulations to Meganathan Sellapan (M Eddolls), Muzafar Ahmed (C Weeks),
Shelley Aicken (D Evans), and Vijaykumar Krishnasamy (M Eddolls) for being
the first SILVER ROC Star winners!
ATTENTION ALL READERS!
If you have any questions about the Company, now is your chance to ask! As part of the launch of our new website
forum, Gordon Munro, ROC Manager UK & Ireland, will be answering your questions directly.
Feel free to put your ROC-related questions forward to your Store Manager, via email to [email protected],
or by fax on +44 (0)1372 223 442, and get in with a chance to read your answer straight from Gordon himself!
250g/9oz self-raising flour
1 tsp. baking powder
75g/2½oz caster sugar
2 free-range eggs, beaten
50ml/2fl oz. melted butter
150g/5½oz canned cherries, drained and
Icing sugar, to dust
Preheat the oven to 190C/375F/Gas 5.
Place the flour, baking powder, caster sugar,
eggs and melted butter into a food processor
and blend to make a thick, smooth batter.
Line a muffin tray with six muffin cases. Fill each case with equal amounts of the
muffin mixture and place 3-4 cherries on top of each muffin.
Transfer to the oven and bake for 15-18 minutes, or until risen and slightly golden on top.
To serve, place the muffins on a plate and dust with icing sugar.
Cheryl Armstrong of
station for winning last
The answers were:
Your vouchers are on
their way up to you!
ROC Face is published monthly for UK & Ireland ROC.
Editors: Andrea Starr, Daniel Tomasetti, Lawrence Tingey
Roving Reporters: Mehrdad Torabi, Carol Dillon, Gary Fowler, Teresa Smith, Cora Ennis
Contributors: Controls Team, Ian Shuck, Andrew Penhaligon, Dilan Burkath
Address: ROC Face, MP 22, ExxonMobil House, Ermyn Way, Leatherhead, KT22 8UX
Fax: +44 (0)1372 223442 Email: [email protected]
NEXT ISSUE OF ROC FACE: SEPTEMBER 2011