LINK LINK THE VITA - Maury Regional Medical Center

THE VITALINK
Maury Regional Medical Center
November 2010
Vol. XXIX, Issue 11
MRMC Top Performer in Nationwide Performance
Improvement Collaborative
Maury Regional Medical Center (MRMC) has been recognized for
achieving top performance standards in quality and cost-effective care
in a voluntary, nationwide hospital performance improvement project.
MRMC is the only hospital in Middle Tennessee to receive this distinction and one of only three in the state.
Based on second-year results from the project, MRMC achieved top
performance in the following performance goals:
• Safely reduce the cost of care for each patient’s hospitalization.
• Save lives by eliminating avoidable hospital mortalities.
• Deliver the most reliable and effective care—every recommendedevidence-based care measure to every patient
every time.
MRMC saved an estimated 118 lives and improved the delivery of recommended evidence-based care measures
by 9.5 percent. Evidence-based care measures include interventions such as administering aspirin upon arrival and
discharge, and smoking cessation for heart attack patients.
MRMC is also bending the cost curve, reducing the case mix and inflation adjusted cost by an average of $958
per case or more than $22 million for the two-year period as a participant in the Premier healthcare alliance QUEST®:
see QUEST Award, page 4
Holiday Greetings from CEO Robert Otwell
With the end of 2010 fast approaching, I’d like to wish all of you a joyous Christmas and
happy new year. I would also like to extend my appreciation to the employees, medical staff,
board of trustees and volunteers for their dedicated and compassionate service to the medical center and those we serve. It is because of your commitment to excellence that we had so
many achievements this past year. Our accomplishments in 2010 have included:
Awards and Recognitions
• Thomson Reuters 100 Top Hospital® as a result of 2009 benchmarks for success study
• One of only 21 hospitals in the nation to receive the Premier Award for Quality for providing outstanding patient care
• One of top 50 health care systems in the nation as stated in Thomson Reuter’s–100 Top Hospitals: Health
Systems Quality/Efficiency Study
• Excellence Award from the Tennessee Center for Performance Excellence, the highest award given
• American Heart Association’s Get With The GuidelinesSM–Heart Failure Gold Performance Achievement
Award
• Home Services named one of the 2010 HomeCare Elite (Top 25 percent in the nation) for the fifth consecutive
year
• Emergency Medical Services 2010 Bob Thomas Advanced Life Support Service Award by the Tennessee
Ambulance Service Association
• Professional Research Consultants Overall Top Performer in patient perception of quality of care for the Skilled
Nursing Unit and Home Services departments
see CEO Holiday Greetings, page 5
THE VITALINK
New Employees
October 2010
Coding
Jeannine Grimes
Henry Hornbaker
Environmental Services
Abegail Cathey
Home Services
Janice Harris
Laboratory
Danielle Jiles
Lewis Health Center
Connie Stephens
Materials Management
Jessica Rae Baxter
Pharmacy Enhances Patient Safety
The MRMC Pharmacy recently implemented a new automated inventory
management system designed to enhance patient safety, according to Pharmacy Director Jeff Binkley.
“Because we want to offer every patient the
highest quality of care every day, our medical center has made a commitment to provide additional
safety through the use of barcode technology for
medication administration,” said Binkley. “In order
to achieve this initiative, MRMC has partnered with
Swisslog to implement an innovative approach to
Pictured are Pharmacy IT packaging and inventory management to enhance
Assistants Jessica Bytwerk
accuracy, efficiency and flexibility for dispensing
(left) and Christie Troutman.
medications.”
The revolutionary Beacon system distributed by Swisslog offers pharmacies
the ability to better organize medications, track real-time utilization and inventory, and further advance patient safety. When orders are sent to the pharmacy,
they are entered into the Meditech system. With this new technology, a pharmacy staff member then uses a color-coded computer station and accompanying scanner to locate the medication in the pharmacy. To complete the order,
the staff member then uses the scanner to read the barcode on the medication.
If the wrong medication is selected, the light on the storage unit begins to blink,
a visual display message alerts them that the wrong product was selected, and
the computer will not allow them to complete the order.
Retiree Luncheon
Nursing
Rebecca Adkins
Amy Borum
Lachelle Fitzgerald
Maria Garrett
Julianne Hambacher
Bryan McRae
Misty McMasters
continued on page 3
The VitaLink is published monthly for
Maury Regional Medical Center through the
Marketing Department. Distribution is to
employees, retirees, members of the medical
staff, board of trustees, advisory board, Maury
County Commission, and volunteers.
For address corrections, please
contact the Human Resources Department.
Editor: Rita Williams
Designer & Copywriter: Kat Hunter
Proofreader: Jan Varnado
1224 Trotwood Avenue
Columbia, TN 38401
More than 110 former MRMC staff
members attended the retiree luncheon
that was held on November 18. The attendees had given a total of 2,574 years of
service to the medical center. Pictured are
retirees (l-r) Ella Campbell, Murphy Crawford, Shirley McNeece, Imogene Conger
and Annie Woodson.
Cardiac Rehab Receives Accreditation
The Cardiac Rehabilitation Department
recently received reaccreditation from the
American Association of Cardiovascular
and Pulmonary Rehabilitation (AACVPR),
according to Karen Miller, cardiac rehabilitation nurse.
AACVPR is currently the only organization with a rehabilitation program certification process. The process helps programs
improve standards of care and helps programs meet the essential standards. To receive certification, programs must meet set
criteria regarding equipment, staff, exercise
prescriptions and medical emergency processes.
2
Pictured are those involved in
the accreditation process: (l-r,
top row) Jackie Hill, Valerie Yeiser, Miller, (bottom row) Michele
Kimbrough, Thomas Cobb and
Lisa Trimble.
THE VITALINK
PT Location Opens in Chapel Hill
Maury Regional Medical Center opened a physical therapy location in
Chapel Hill on November 29, according to Cindy Kington, director of physical
medicine. The facility has more than 2,000 square feet and will offer physical,
occupational and speech therapy services to both adults and children.
“Chapel Hill is a growing community and we want to better serve their
therapy needs close to home,” said Physical Medicine Director Cindy Kington. “We offer physical and speech therapy for children, physical therapy for
athletes and weekend warriors and adult occupational therapy and speech
therapy for conditions such as stroke.”
According to Kington, the facility will be staffed by an experienced and
skilled staff consisting of two physical therapists, an occupational therapist
and a speech therapist. Chapel Hill Physical Therapy will feature a variety of
equipment including a treadmill, recumbent stepper, bike, weight equipment
and a pediatric swing for vestibular rehabilitation.
Initial hours of operation will be 8 a.m. until 5 p.m., Monday, Wednesday
and Thursday with expanded hours anticipated after the first of the year.
Ventilator Programs Recognized
Maury Regional’s Progressive Upright Mobility (PUM) and Spontaneous
Awakening Trial/Spontaneous Breathing
Trial (SAT/SBT) programs have received
national recognition, according to Christy
Wright, director of respiratory care.
The American Association of Respiratory Care (AARC) will feature an
abstract of the PUM protocol in the No- Pictured are members of the SAT/SBT
vember issue of Respiratory Care Jour- team.
nal. At the request of the AARC, Wright
presented the program to the Hospital Care Collaborative, which is a new initiative aimed at improving teamwork and accountability in the nation’s hospitals, and
will present at the AARC International Congress in Las Vegas on December 8.
Both programs will be featured in an upcoming issue of AARC Times.
The programs were implemented in an effort to decrease the amount of time
that patients must use a ventilator and has resulted in improved recovery times
and decreased stays in the critical care units.
Organizational Development Open House
The staff of Organizational Development
recently hosted an open house to help familiarize medical center employees with the
department, according to Karen McCombs,
director of organizational development.
“Our department focuses on assessing
the current state of professional development
across the organization and evaluates where the strongest areas of need
are to then recommend appropriate courses of action,” said McCombs.
Pictured above is McCombs (right) with Jennifer Busby, contract management coordinator, at the open house.
3
New Employees,
continued
Nursing, continued
Tammy Walker
Patient Access
Cindy Vanhook
Patient Accounts
Tana Wright
Pharmacy
Kayla Chapman
Respiratory Care
Brandon Johnson
Transport Services
Kendall Jones
Promotions
Jason Griggs
from assistant supervisor,
to supervisor, EMS
Robert Jackson
from telecom support analyst,
to LAN support tech,
Information Technology
Betty Martin
from patient relations representative,
to charge capture specialist,
Emergency Department
Chad Sullivan
from LAN support II,
to system administrator III,
Information Technology
THE VITALINK
Transfers
Diana Hall
from RN, Fifth West
to RN, Home Services
Births
Jennifer Brak, Fifth West, and her
husband, Joe, welcomed
Seth Alexander Brak on October
21. He weighed 7 lbs. and 6 ozs.
Jessica Medley, Cardiac
Diagnostic Testing, and Bryan
Tucker welcomed Maylie
Tenysen Tucker on October 25.
She weighed 6 lbs. and 11 ozs.
Heather Spiess, Home Services,
and her husband, Chris, welcomed
Anna Kinley Spiess on November
10. She weighed 6 lbs. and 3 ozs.
In Memory of Retirees
Bobbie Harmon Latta passed away
on November 16. She worked as a
switchboard operator and was
employed at MRMC from
1992 to 2006.
Barbara Malone passed away on
September 29. She worked in
Environmental Services and was
employed at MRMC from
1986 to 2004.
Local Avon District Donates to Foundation
Cindy King, a Columbia district Avon representative, donated $1,143 to the foundation’s
Women’s Center fund, according to Joe Kilgore,
executive director of the foundation. The money
was donated on Avon’s behalf and will be used
for mammograms for individuals who do not have
financial resources or insurance. Local Avon representatives assembled eight baskets filled with
Pictured (l-r) are King, Wom- Avon products and raffled them off in local beauty
en’s Center Coordinator Dana shops, Wal-Mart, restaurants and the bowling alSalters and Kilgore.
ley. Businesses also made individual donations.
We Are Maury Suggestions Implemented
Eighteen suggestions were made and implemented to the We Are Maury
program within the last quarter, according to Carey Albright, administrative director of ortho/neuro/post-op services. Employees who submitted a viable suggestion received a $25 check once the idea was implemented.
Suggestions implemented include installation of safety features such as
mirrors, locks and door windows, posting mission and vision statements on
the intranet, improved signage, process improvements, a new We Are Maury
communication feature, children’s materials in the Outpatient Pavilion waiting
rooms, screen saver updates and customer service suggestions. Winners are
Debbie Bratton, Lisa Chambers, Tunisia Chaney, Allison Hanback, Brenda Hogan, Sue Hooker, Darryl Jett, Tina Johnson, Carol King, Felicia McClain, Pam
Rummage, Amanda Smolinski, Jan Stephens, Robin Thomas, Debbie Webster
and Cathy Wright.
Honor Guard Represents MRMC EMS
The Maury Regional EMS Honor
Guard presented colors at the October
meeting of the Maury Regional Medical Center Board of Trustees.
The group, established in the
spring of 2010, has presented colors
at a September 11 commemorative
ceremony and represented EMS at funerals. Their first performance was for
the Maury Regional Auxiliary, which
donated the money for their dress uniforms.
Pictured are Honor Guard members (l-r) Dave Cummings, Mark
Hedgecoth, Danny Simmons and Casey Robinson.
QUEST Award, from page 1
High-Performing Hospitals collaborative.
“As participants in QUEST, we are taking the next steps to achieve reliable delivery of the best clinical, financial and satisfaction outcomes. Through
collaboration, data transparency and best practice sharing, participants will
further secure their position as industry leaders, creating a competitive advantage,” said CEO Robert Otwell.
4
THE VITALINK
Service Excellence Awards
5-Star Award
«««««
•First West
•Home Services
•Outpatient Surgery
•Skilled Nursing Unit
•Third West
4-Star Award
««««
•Emergency Department •Outpatient (OP) Lab
Registration
•OP IV Therapy
•Environmental Services •OP Registration
•Food and Nutrition
•Second West
•Fifth West
•Sixth West
•Oncology
CEO Holiday Greetings, from page 1
Expansion of Services and Facilities
• Implementing bedside medication verification to ensure patient safety
• Attaining highest level of Chest Pain Center Accreditation
• Being one of only 17 hospitals in the nation to receive Heart Failure
Accreditation
• Being among the first in Middle Tennessee to offer MRI-guided breast biopsy
• Implementing the nationally-recognized American Orthopaedic Association’s
Own the Bone™ Program to reduce bone fractures
• Attaining laboratory accreditations from the College of American Pathologists and the American Association of Blood Banks
• Adding nine new physicians to the medical staff
• Implementing an automated inventory management system in the Pharmacy to further enhance patient safety
• Being among the first in Middle Tennessee to use patient-customized
instruments for knee replacement
• Receiving accreditation in ultrasound from the American College of Radiology
• Implementing an in-home telemonitoring program for Home Services patients
• Offering new cancer technology to enhance the precision of radiation therapy
• Using DynaCAD MRI technology to obtain higher quality images of the breast
• Offering cardiac catheterization via the radial artery
• Enhancing patient convenience by offering online and drive-through bill
payment services
• Beginning the Volunteer Services Music Program to positively influence the
patient experience
Community Benefits
• Offering free educational seminars and community screenings (blood
pressure, prostate cancer, and oral, head and neck cancer)
• Conducting quarterly Women Helping Women educational programs
• Offering a health analysis tool to local employers
• Partnering with the Dispensary of Hope to provide assistance to individuals
who do not have the financial resources to purchase their medications
• Participating in Operation School Supplies to benefit children in the
Maury County School System
• Offering support groups for those affected by cancer, an ostomy, diabetes, tobacco addiction and more
It is your support, along with the members of our community who turn to us
for their health care needs, that has allowed us to make great strides in 2010.
We ask for your continued support as we look forward to the new year.
5
Young Attends
National Training
Randall Young,
EMS assistant supervisor, was chosen to attend the
Forensic Sciences
Training Program
at the New York
City Office of Chief
Medical Examiner.
The program is funded by the National
Institute of Justice.
Young and EMS Supervisor Danny Cupples, who completed the training last spring, are two of a select few
across the nation to be invited to participate in the program.
Cobb Named Pres.
of TACVPR
Thomas Cobb,
exercise physiologist, was appointed
to a two-year presidency term of the
Tennessee Association of Cardiovascular and Pulmonary Rehabilitation
(TACVPR) board of directors.
Cobb has worked in the Cardiopulmonary Rehabilitation Department
for more than six years. He earned a
bachelor’s degree in health and human performance from Austin Peay
State University and is certified as a
clinical exercise specialist and lifestyle
and weight management consultant
through the American Council on Exercise.
United Way Update
Due to your generous donations
during the annual campaign, approximately $29,000 was donated
to the United Way, according to David Thomas, United Way campaign
chair. Thank you.
THE VITALINK
AHA & Professional Development Classes for 2011
* = Renewal Course
Basic Cardiac Life Support (BCLS)
January 7*
January 19**
January 27*
February 8*
February 16**
February 24*
March 3*
BCLS Heart Code
January 18
February 17
March 12*
March 22**
March 24*
April 4*
April 21**
April 26*
May 11*
March 15
April 14
** = Provider Course
May 26*
June 2*
June 8*
June 21**
June 24*
July 7*
July 18**
July 26*
August 5*
August 17**
August 24*
September 7*
September 9**
September 11*
September 27*
October 11*
October 19**
October 28*
November 7*
November 28*
December 6*
December 14*
December 15**
December 28*
May 19
June 17
July 15
August 15
September 20
October 21
November 17
December 19
September 26*
October 18*
November 16*
November 29-30**
December 12*
February 11
April 20
June 9
August 16
October 24
December 7
ACLS Prep. †
P.E.A.R.S. †
Advanced Cardiac Life Support (ACLS) †
January 13-14**
January 26*
February 25*
March 17-18**
March 21*
April 15*
May 5*
May 18-19**
May 25*
June 14*
July 14*
July 25-26**
August 8*
September 2*
September 15-16**
Pediatric Advanced Life Support (PALS) †
January 28*
February 23-24**
April 11*
April 27-28**
S.T.A.B.L.E. †
January 20**
February 16*
June 15*
November 11*
July 11-12**
December 1-2**
August 30*
September 28-29**
March 17**
April 21*
May 18**
June 16*
Neonatal Resuscitation †
May 3-4
September 21-22
Pacemakers (CH) Preceptor (CH)
May 25**
June 29*
August 31**
September 28*
October 26**
November 30*
December 14**
August 25**
September 14*
October 20**
November 16*
December 15**
November 14-15
Phys. Assess. (CH) 12-Lead (CH)
February 2-3
May 9-10
August 11-12
November 1-2
March 1
May 12
September 13
December 9
February 25
May 3
August 12
November 23
IABP (Basic)
IABP (Advanced) Trauma Nursing Core (CH)
February 10
August 4
March 10
September 8
January 28
July 19
Clinical Development Incentive
March 9
March 15
January 6-7
April 12-13
June 30-July1
October 6-7
Wound Vac Therapy
Care of the Older Adult (CH)
January 19
March 16
June 21
September 21
December 1
March 23
March 31
January 31**
March 16**
May 13**
July 19**
September 12**
November 3**
January 26**
February 23*
March 30**
April 27*
Diabetes (CH)
Basic Dysrhythmia (CH)
January 20-21
CH=Approved Contact Hour Credit
October 14
September 13
September 19
March 30
September 14
Bedside Triage (CH) ENPC (CH)
February 22
May 18
August 25
November 30
February 3-4
May 16-17
August 4-5
November 9-10
Triage Toolbelt (CH)
March 10-11
June 2-3
September 8-9
December 8-9
Wound Basics
Ostomy
September 23
July 15
September 21
September 29
Classes with a † require course registration, payroll deduction and manager approval. Course registration is available in Personal De6 information about times and locations of classes, visit PDA.
velopment Academy (PDA) accessed through the intranet. For more
THE VITALINK
Service Champion of the Month Award
Tracy Hall, catering associate in Food and
Nutrition, was named October’s Service Champion of the Month. Hall became an employee of
the medical center last January.
“Tracy goes above and beyond to ensure
that patients get what they request. I don’t believe the word ‘no’ is in his vocabulary in rePictured are (l-r) Hall, Ca- gard to patients and coworkers. He is always
tering Associate Supervisor positive, friendly and professional,” said Mac
Olivier, director of food and nutrition.
Sandra Mosley, and Olivier.
Auxiliary Raises Funds
The auxiliary hosted a jewelry sale on November 15
and 16 that raised more than $9,300, according to Director of Volunteer Services Cindy Fox. The proceeds from
the jewelry sale will be used to purchase new furnishings in the ICU/Endoscopy waiting room on the second
floor. The Auxiliary funds special requests from various Pictured is Amy Bridgdepartments of the medical center to better serve pa- es, POC coordinator,
at the jewelry sale.
tients.
December Calendar of Events
December 1
December 10
Breastfeeding Support Group: 11 a.m.- Holiday Hugs Gift Drop Off: 8 a.m.-7 p.m.,
1 p.m., West 7th Church of Christ, call Auxiliary Conf. Room
490.7074
Employee Christmas Party: 2-4 p.m. or
10-11 p.m., Cafeteria
December 4
Children’s Christmas Party: 9-11 a.m.
December 11
or 2-4 p.m., Cafeteria
Employee Christmas Party: 2-3 p.m. or
Free Tours of Labor & Delivery: 9:30 10-11 p.m., Cafeteria
a.m., call 490.7046
December 13
Expectant Parent Class - Breastfeeding:
Holiday
Hugs
Gift Drop Off: 8 a.m.-noon,
10 a.m.-noon, call 490.7046
Auxiliary Conf. Room
December 6
Expectant Parent Class - Delivery 7-9
New Employee Orientation: 8 a.m., Aux- p.m., call 490.7046
iliary Conf. Room, call 380.4017
December 14
Expectant Parent Class - Labor: 7-9 p.m.,
Expectant
Parent
Class - Post Partum:
call 490.7046
7-9 p.m., call 490.7046
December 7
New Employee Orientation: 8 a.m., Auxiliary Conf. Room, call 380.4017
Free Blood Pressure Check: 9:3010:30 a.m., Columbia Senior Center, call
490.4600
Diabetes Education Group: 11:30 a.m.,
PDR1, call 540.4324
Expectant Parent Class - Baby Basics:
7-9 p.m., call 490.7046
December 15
Breastfeeding Support Group: 11 a.m.1 p.m., West 7th Church of Christ, call
490.7074
December 25
Christmas Day: Christmas meals provided
for employees scheduled to work
Holiday Hugs is a program designed to provide gifts to Maury County
elementary school children in need.
7
Understanding Your
Pay Check
It is important to review your pay
check each and every pay day to ensure that you understand all of the information that is provided. Listed under the deduction portion of your pay
check are several abbreviations that
reflect the required tax withholdings
which are applicable to employees:
•FIT (Federal Income Tax) - The
amount withheld is the employee portion of federal tax based
on the claiming status on the
W-4
• FICA (Social Security Tax) – The
amount withheld is 6.2% of
FICA taxable wages and also includes the matching employee
and employer portions
• MHI (Medicare Tax) - The amount
withheld is 1.45% of MHI taxable wages and also includes
the matching employee and
employer portions
Helpful Year-End Hints
The first pay check of 2011 will
be paid on January 6. Please review your check for accuracy as the
new health insurance premiums will
begin on this check.
Federal income tax (FIT) tables
change every year beginning January 1. You may need to complete a
new W-4 form if you need to adjust
the amount of FIT withheld from
your pay check.
2010 W-2 forms will be mailed
to the address that is listed on your
pay check. If this address is not
correct, please contact Human Resources no later than December
15.
MRMC Compliment Log
Kirill Khadzhi
Dr. Anthony Khim
Dr. Joel Kochanski
Dr. Bryan Kurtz
Dr. Jeff Livingston
Dr. Dayaker Mallipeddi
Dr. Kevin Maquiling
Laronda Maxwell
Dr. Scott McCall
Ashley Miller
Dr. April Peal
Ashley Phelps
Brenda Price
Brandi Raines
Dr. Shawn Reed
Angela Rushing
Dr. Michael Sattasiri
Jenny Sercel
Dr. John Simmons
Heather Smith
Mashaya Stephens
Tanya Street
Dr. Bill Sutter
Latosha Thompson
Charina Tijing
Dr. Moataz Toban
Dr. James Vincent
Dr. Fredrick Wade
Debbie Webster
George Williams
Shane Wilson
Dr. Steven Woodley
Wanda Workman
Andrea Yeiser
Sandra Yokley
Maury Regional Medical Center
1224 Trotwood Avenue
Columbia, Tennessee 38401
Brenda Goff
Cheryl Greeson
Jason Haislip
Teresa Harris
Dr. Danny Hays
Dr. Mark Hinson
Juanita Hollandsworth
Sheila Holt
Jasmine Howard
Kim Huckaba
Kristi Hughes
Kathy James
Dr. Houston Jameson
Savanna Jenks
Dr. Jawaid Kamal
Michele Kennedy
Vickie Kenney
Return Service Requested
Dr. Fathi Ali
Alisha Ashley
Dr. Charles Ball
Debbie Becker
Michael Bergman
Cassie Bowling
Dr. John Brown
Dr. James Butler
Leslie Burns
Jake Caskey
Dr. Amit Choski
Debbie Colvert
Dr. Karen Davis
Dr. Wade Denney
Dr. Dwayne Fulks
Aaron Gignilliat
Chase Glass
Columbia, TN 38401
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